Daily cleaning, installation of cabin HEPA filters on flights from Illinois to the United Kingdom
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Scores according to KAYAK customer reviews
Cons: "I fell sick and my doctor advised against flying. Tried calling Swiss Air and JustFly.com: 6 calls back and forth and 7 hours on hold, no help. Finally got advised on driving to the airport to make the flight change at the Swiss Air counter at O’Hare. The representative told me to bring a note from doctor to switch flights. I did the next day. The same representative looked me in the eye after advising the day before and said there’s nothing she could do. Why make an elderly sick person drive to the airport again if you know already you cannot help??Absolutely terrible experience, no help from the airline or travel agency. Total loss of the full price of the ticket."
Pros: "Service was excellent"
Cons: "Carry on baggage size misleading"
Pros: "The boarding process was easy"
Cons: "Some of the crew members were rude and inconsiderate - if you see that someone is sleeping, you don’t stand at their seat and lean on it and shake it while you’re waiting to give the security demo before take off."
Cons: "Crew was rude to passengers. One passenger asked for extra bread and crew arrogantly commented , we dont give but ok take one."
Pros: "Coach seats were comfortable but if the person in front of you reclines, your video screen will be inches from your face and it becomes difficult to get out of your seat."
Cons: "Crew was not particularly friendly....almost downright rude at times"
Pros: "Crew was great. Seats were uncomfortable. No air. It was extremely hot."
Cons: "Only two options for dinner is very few options."
Pros: "Everything was just dandy!"
Pros: "Crew was attentive to passenger needs in a quiet way: without fanfare, did all possible to make it a pleasant, comfortable trip. In fact, went out of their way to get me a wheelchair ride to next flight, which I dearly needed"
Cons: "First flight was delayed due to circumstances outside of airline’s control. They managed to get us there and help me with wheelchair, etc to make flight. Great service and kindness"
Pros: "Everyone was friendly, pleasant and very helpful. Upon arrival in Delhi our suitcase handle was broken."
Cons: "Leg room was really bad in economy and the only upgrade option was to business for $10,000 so of course not affordable for the average person."
Cons: "When I purchased the ticket I did not know that I have to pay for my bag. It would have been nice to know about this in advance"
Cons: "Food is bad"
Pros: "I thought my out flight with Lufthansa would be good but it was surpassed by the return flight with Swiss Based on my experience I believe Swiss should be a 5 star airline as well"
Cons: "A slight delay"
Cons: "The crew responsible for boarding did not provide timely information (especially on who boarding order) and "made up" for this lack of communication by yelling and screaming at passengers as if they were cattle."
Cons: "I had a carry-on sized bag which would have fit in the overhead compartment. I was told that it would not fit the Swiss Air compartment, thus was forced to check it at the gate. I expressed my concern that it would get lost (thus the reason I never opt to check bags) and was assured "They are very efficient in Zurich." When we arrived in Madrid, my bag was not at the carousel. I was told at Customer Service that it was on another flight, but that they could deliver it to my Airbnb between 4-7 pm. I had to wait there instead of enjoying my vacation to wait for my bag. The bag did not arrive until 10:30 pm. I did not have my clothes or belongings with me all day. Swiss Air in particular needs to update their overhead compartment regulations, as my bag definitely would have fit there, and could have avoided this entire situations."
Pros: "Boarding was smooth"
Cons: "The aircraft was horrible No space at all even after paying for a better seat"
Cons: "I’m a small person & your seating is cramped & uncomfortable!"
Pros: "The entire process from boarding in Chicago until arrival in Athens was very smooth."
Pros: "Great airline overall!"
Cons: "No leg room due to the airplane box under the seat in front of me. Very difficult to straighten legs out, difficult to get comfortable."
Cons: "My special meal wasn’t available."
Pros: "Class staff"
Pros: "All very comfortable"
Cons: "It was delayed"
Cons: "Almost missed my third plane, too."
Cons: "Very little space- I thought I was in economy plus having paid extra for seat reservation. When person infrint put seat back it was very difficult to view screen"
Pros: "Captain kept us informed regarding takeoff"
Cons: "Sitting too long"
Pros: "Excellent Service. Excellent food."
Pros: "I hope this carrier grows by leaps and bounds. The plane was new & clean, the pilots executed flawless takeoff & landing, the flight attendants were friendly to a fault, the plane left on time & arrived early. Round trip Orlando-Venice was $980 round trip. The only niggling detail was the somewhat limited selection of movies."
Pros: "nice chocolate."
Cons: "The tv screen for my seat was semi-broken, and the UI for it was poorly designed or just old. Lufthansa was much better."
Pros: "Most everything about the process."
Cons: "Person in front reclined chair fully and left virtually no room for sitting!"
Pros: "Airline services and great time scheduling"
Cons: "Upon arriving to Chicago airport the Chicago airport couldn't get passengers off the plane due to mechanical issue"
Cons: "Warm breakfast in coach would be appreciated, but i understand it is just coach."
Cons: "Seat in front of you tilts back and gives you NO room. Horrible!!"
Pros: "zurich a great airport."
Cons: "cheese roll"
Cons: "They lost my bag and after 24 hours, still no word on whether it's been located."
Pros: "Very prompt and courteus"
Cons: "Baggage missing for three days. Communication poor."
Pros: "Crew was great! Boarded quickly! Alot of movies to watch!"
Cons: "When getting our meals the flight attendants didn't ask anyone to move their seats back up so it was difficult to eat since there was no space."
Cons: "Not. Lot of room for legs. Slection of movies very poor. Very old movies mostly"
Pros: "Flight attendants were friendly, and also very skilled so that their service was unobtrusive, graceful, and helpful. They took great care to get people what they wanted, and I saw them fulfill a few special requests from the people around me politely and quickly. The entertainment selections were good. The variety of interesting musical selections allowed me to go the whole flight without running down the battery on any of my own musical devices. The seat space was comfortable, especially compared to domestic flights I've taken for the last 10 years. The enforcement of carry-on luggage rules meant the overhead compartments were sufficient for what was brought aboard and people weren't filling the foot-space with bags."
Pros: "Crew was kind and helpful."
Cons: "Seats are so narrow and led room. Another bathroom is always a plus."
Pros: "Good entertainment"
Cons: "Couldn't control the airflow at your seat."
Pros: "Staff were courteous and there was abundant food and beverage service."
Cons: "No child activities were distributed by the crew (like they did for our return flight)."
Pros: "Our attendant was very nice with a great attitude."
Cons: "Luggage line in Zurich at airplane"
Pros: "Very good. Good entertainment options."
Pros: "More space with a window seat than I am used to. Shoulder didn't even touch the side of the plan. Loaded the back of the plan first after premium and those needing extra time."
Cons: "By the time they got to me I only had one choice for the dinner meal. No restroom in the back of the plane so I got stuck waiting for the cart to come all the way down the aisle before I could go to use it."
Pros: "Everything else."
Cons: "The selection of movies was not impressive"
Pros: "I like"
Cons: "Finnair are hellbent on trying to sell goods and continuously interrupt the movies with their confounded announcements every 15 minutes very annoying. If i wanted to buy something its in their mag and as a regional flight it should include some form of nourishment other than juice or coffee one off, tight fisted and not a descent selection of food either"
Cons: "Things were very scratched"
Pros: "I liked the window seat."
Cons: "They didn’t talk much about the landing card."
Cons: "I purchased a ticket that included one checked bag but their system said I purchased a ticked which didn’t include any checked luggage and I had to pay $60 to check my bag. Very frustrating!"
Pros: "The ease at which the check-in and boarding was done"
Pros: "They lost my bag."
Cons: "They lost my bag."
Pros: "Everything went smoothly"
Cons: "My luggage was lost"
Pros: "The accommodations made me feel like I was in first class!"
Cons: "The screaming child behind me ):"
Pros: "Breakfast was good"
Cons: "Air conditioning was blasting down on me too powerfully"
Cons: "It is ridiculous that they would not allow you to select a seat for free at check-in. There were many unoccupied seats, but some families with children were seated separately, so there was a lot of seat changing before the take off."
Pros: "Flight attendants"
Cons: "Operated by American. Delayed for 4 hours"
Cons: "I sat in the window seat. Trying to get out of the row is very difficult. The arm rests do not rise high enough to get around without needing to climb over them."
Pros: "the price was very good"
Pros: "Flight was not super crowded. Crew were lovely."
Cons: "No seat back entertainment...had to endure The Charlie Brown movie, Nelson Mandela biopic and lousy boxing movie. Seats extremely small...would have been awful if plane was at full capacity. Plane very dated...no frills"
Pros: "Food ok. Service fine, grew nice."
Cons: "Last on board no cargo space..Sears are not great. Passenger behind my wife was pounding on the video games I the entertainment system the whole flight."
Pros: "It was not Finnair it was all British airways."
Cons: "We paid extra for seat selection which was supposed to be a window seat and ended up in middle seat... not acceptable..."
Pros: "planned time of departure Fare potential for getting 5 seats so I could get a good nights sleep"
Cons: "Plane left 3 1/2 hours late due to a mysterious mechanical problem that caused them to taxi it away from the gate more than once. Relatively little communication from American whose flight it was. Scheduled departure 10 PM. Actual departure 1:30 AM I reserved a center aisle seat in a row that was completely empty a day or two before departure, hoping to get the whole row. Didn't work out. Just before we closed the doors a couple arrived at the row and took up three of the seats. Darn it. But I still got a good nights sleep. Wish there was an option to check N/A on several of the options above. I didn't speak to a crew member. I didn't eat or drink anything. I never turned on the entertainment system."
Cons: "BA lost my baggage. The sandwich they offered was uneatable. Marshall Hoffman"
Cons: "Need wifi to work. Highly dissapointed that BRITISH air doesn't have this feature. Most airlines do!!"
Cons: "There was a very poor selection of movies to watch:( Last tim ei flew AA, and there was an absolutely huge choice . . . Would love to see that improved . . I think you have to cater for all tastes . . . and that definitely was not the case on my flight"
Pros: "Checking and boarding was lighting fast"
Cons: "There was a bit of a delay, which was due to weather and certainly not their fault. They kept us informed"
Pros: "For once the seats have enough space. Airlines think we are cattle and that they can pack as much as possible every airplane. For once I was glad to have a confortable experience."
Cons: "Our bag was not checked through to our final destination and was delivered a day later."
Pros: "It was Iberia airline"
Cons: "Put in call light three times without response. They just shut it off!!"
Pros: "Nice one"
Cons: "Nice one"
Pros: "easy - no surprises"
Pros: "Everything else"
Cons: "Both the British Airways attendant who check me in in Chicago, and the British Airways attendant who checked me in in London, were not paying attention to my final destination and did not mark my luggage for my final destination."
Pros: "I have a BA - Gold card- BA lounge was good."
Cons: "Comfort- Plans are Old, Entertainments is Worst. BAD BAD BAD."
Cons: "When I arrived at CMI no ticket was issued for my second leg, so I could not use the internal transit bus to at Terminal 5 at ORD ("for ticketed passengers only). I had to exit use the external train (which was delayed) and go through the very slow Terminal 5 security. Almost missed my ORD-LHR flight (arrived at the gate after the official closing time)"
Pros: "Not much."
Cons: "The flight was delayed about 5 hours due to reasons no one really seemed to understand. Food was pretty bad as well."
Pros: "Head phone jack was not working in my seat."
Pros: "Seats were comfortable with plenty of room."
Cons: "Plane was broken and we had to wait 3 1/2 hours to get a new plane. Crew kept awkwardly mentioning during every announcement that the delay wasn't their fault... My husband's entertainment screen was broken and flickering so much that all shows/films were completely unwatchable. My screen began flickering 1/2way through a film."
Pros: "Checking was a breeze and there were no hassles getting through security. The flight was great and they even had a vegetarian option for my meal! I would highly recommend to anyone for International flight!"
Pros: "Good service"
Cons: "Ancient aircraft."
Pros: "And perfectly on time!"
Pros: "Accuracy Staff Serving"
Cons: "My name was wrongly written on the passanger list."
Pros: "Movie selection was excellent."
Cons: "Uncomfortable seats and tight quarters. First class was too expensive."
Pros: "The staff were incredible and helpful. The entertainment made the flight go much faster. The airplane was comfortable and clean. Great flight"
Cons: "The passengers next to me smelled severely of body odor. I know that this isn't something the flight crew can do anything about but it made my flight really uncomfortable. Thankfully the seat next to me opened. So I loved a seat away- but even that couldn't mask the smell!"
Pros: "Good food - two meals at just the right time."
Cons: "I regularly fly between Chicago and London and dread having to get on AA90. The planes are ridiculously old with barely any legroom and no seat-back entertainment. On this occasion, my friend sitting next to me, who is 5'10" had his knees right up against the seat in front. When the passengers in front reclined it was almost impossible to get comfortable. There is no seat-back entertainment. For some this may not be a big deal, what with iPads and other devices, but it speaks to AA's failure to consider it's customers comfort and ease on long-haul flights."
Pros: "I loved my experience with Finnair. Courteous staff, clean and comfortable, very accommodating. The food was EXCELLENT. I would pick my next trip based on where Finnair flies (that is how pleased I was)!"
Cons: "The fact that I never used this airline in the past!"
Pros: "Crew were nice, and since it was actually an AA flight we got upgraded to economy plus. And the price couldn't be beat!"
Cons: "It was one of the oldest planes I've flown on for many years; single screen entertainment and uncomfortable seats. Food was unusual, but pretty poor."
Cons: "Cramped, cold,"
Pros: "Seats are snug. You get to know your neighbors really well."
Pros: "We didn't die"
Cons: "Poor air quality No leg room No room in the plane to move about or stretch Terrible food"
Cons: "Seats on the Dreamliner seemed cramped and too close together."
Cons: "Seat was terribl, space tiny, no legroom no air movement, hot the entire trip,"
Pros: "Made it"
Cons: "Nothing in particular"
Cons: "The back of the plane was significantly warmer than the rest of the plane. Very little leg room."
Pros: "Boarding was easy, flight was smooth and on time."
Cons: "Seats were snug, granted we had the less expensive tickets."
Cons: "More room. Not losing our luggage at the end."
Cons: "On the Copenhagen-Milan leg, since I was in the cheap seats, even water cost; $3 for a bottle of water. They couldn't even offer a cup of water for free? False economy. And I was told that I had to pay for my luggage at the airport, then it was $120 for 1 bag. Ridiculous!"
Pros: "Clean and very good stewardesses"
Pros: "service was great flight was on time luggage came on time"
Cons: "Flight to Stockholm was cancelled. SAS Provided no informaton on the steps for re-scheduling my flight. I had to call the SAS headquarters in Stockholm before receiving any guidance on what to do next. All service attendants ditched the ticketing desk leaving one poor employee to answer questions for over 70 disgruntled passengers. Very very very poor communication. Luckily I was finally able to book a flight using another airline after waiting on hold for 20 minutes with the regional customer service provider."
Pros: "Friendly service"
Cons: "Audio quality not great"
Pros: "The staff and other guests are always so polite! Getting the SAS Lounge Pass is always smart."
Cons: "Our suitcase was damaged. Because we did not notice this until we got to our apartment we found that it is not possible to make acclaim, rather you just have to make a general complaint with a response according to SAS likely in 3 weeks. This process took over an hour of my time. The three tel numbers given to report damage are in Scandinavia and not much use when travelling within the UK."
Pros: "People were very kind. The food was terrific!"
Cons: "The entertainment system was slow."
Pros: "on time polite staff comfortable flights with free coffee"
Cons: "charging for bags"
Cons: "Cramped in a tiny seat behind someone well over 6’5 who kept slamming his seat back to get more room. We were later diverted for a person on the flight who had health issues all the way back to Canada when we were practically over Ireland. We flew back I believe an hour and a half back only to not have proper fuel equipment which took fueling forever and caused our crew to go past their duty day which made use get diverted again to Iceland for a new crew and even more gas. We were held on the plane for a total of 8 additional hours! We were never allowed to get off the plane, we were given very minimal food and drink the additional 8 hours, and when my girlfriend asked what was going on your information person in Copenhagen said they had no idea what was going on with my Flight and had no idea where it was."
Pros: "One crew member was particularly nice and personable."
Cons: "We waited an hour in the plane before take-off and after boarding, during which time the crew deliberately filled the cabin icecold air thick with the highly toxic fumes from the deicing. I got a headache from it. Throughout the process the entertainment units were disabled, when they could have helped distract passengers from this ordeal. The food was disgusting. When the Danish government has repatedly bailed out SAS, it would make a lot more sense for everyone involved to have higher quality Danish products on board for the meals, especially for such things as dairy products."
Pros: "All went well !! On time friendly staff ."
Pros: "The food and service were great!"
Pros: "Good airplane. Room enough for my long legs. Service nice. Comfortable Very satisfied."
Cons: "Did not see an option to book a vegetarian meal upfront."
Pros: "Everything. Nothing ever goes wrong when I fly SAS which is why I seldom don't. And if something does go wrong their manners and spirits are high and they make sure everyone is still happy and comfortable. Best service in the airline industry."
Cons: "I like everything."
Pros: "food was delicious and I liked that they give everyone a full bottle of water at the start of the flight; plane was new and updated"
Cons: "Boarding was awkward and just a giant mass of people funneling in; tv show options only had 1-3 episodes and not entire seasons"
Pros: "I loved that there were a lot of different movies, TV shows, games, music, and more to choose from- all for free! Then there was a dinner- not bad at all-, a snack later on, and breakfast too, all included. Headphones if you needed them ( lifesaver there as I had temporary misplaced mine), a blanket, and a pillow. The crew was really polite, and there was never more than one person in line for the bathroom."
Pros: "Outside camera view, update on airplane location and ETA, seats were nice."
Cons: "Hate to sound entitled, but the movie selection was really poor. I flew on a connecting flight by Delta that had 10k+ movies and shows to choose from so that spoiled me."
Cons: "Cheap airline, entertainment system failure, paying for soft drinks?????? Food was an absolute disaster on one flight and no food service at all on the second flight. Abysmal service on both legs. Call for further details."
Pros: "The movies."
Cons: "My selected seat was broken and I was moved to a seat directly on the side of the toilet. Not nice!"
Cons: "Water and beer paying"
Pros: "Friendly and helpful staff."
Cons: "Narrow seats."
Pros: "Upgraded 2 biz 4 reasonable $, everything great"
Pros: "Everything was great"
Cons: "Nothing to mention"
Pros: "Boarding was quick, the staff was friendly, the plane was clean."
Cons: "I was really cramped in my seat and was unimpressed with the food."
Cons: "I did not like my flight because ... I could not take it! I needed to change only one date (return) and was quoted $1300 for that one change. Getting a completely new ticket was cheaper, but not cheap. With such cost of even minor changes, next time I will look into booking directly with airlines, instead of Kayak; sorry to say that, as I really liked using your service."
Pros: "Nothing at all"
Cons: "Fight was canceled and no email or communication was possible with this company. Called SAS office - CLOSED. Stood in line for 2 hours and no one came or announced anything. Checkin agents were on dope-no help and checking machines not working!"
Pros: "The free, in-flight movies, the in-fight dinner, and the friendly, multi-lingual staff were GREAT commodities."
Cons: "I was in economy/SAS Go class, so it was nearly impossible to get more than one or two hours of sleep on a long flight, (i.e. about eight hours). Maybe they should reserve the seats with extra leg room for those who actually need it, and have the seats recline even further."
Pros: "•Food was good •Wide variety on entertainment system"
Cons: "•Second bag was $120 •Boarding by group number would be more efficient"
Cons: "Not enough room to work on laptop."
Pros: "12 people got bumped!"
Pros: "Wide seats with excellent leg room in exit row- a bottle of water waiting at or seats-- we love the two seat configuration --attendants ready to serve any need with a smile."
Cons: "Bought our tickets from Kayak and as a result had a very difficult time upgrading seats."
Pros: "The flight was on time and the crew was friendly"
Cons: "My luggage did not follow me to Geneva as it was supposed to do. I hope it will come today in Annecy where I am staying."
Cons: "Miserable cramped seating ."
Cons: "1st class could not board because that area was not cleaned"
Cons: "Charging for second beverage. Losing our bag and not getting it to us for the duration of our travels, despite repeated promises to do so."
Cons: "My long haul flight was delayed by two hours and ten minutes. I only had 2 hours and twenty minutes between flights at CPH. When we landed, we were assured our flight would be held. I got off my first SAS flight with 15 minutes to make it to a gate 20 minutes away. I will point out I was going to another SAS flight. I booked it, even running when I could. My flight took off without me even though I was only three minutes late and had been assured the flight would be held. At least 12 other people were in the same boat. My rescheduled flight had me do yet another layover and I arrived in Warsaw a full 6 hours late. All because SAS was incompetent to hold their flight for a few minutes."
Pros: "Free upgrade to SAS Plus, what's not to like!"
Pros: "The Plus Seating was really good"
Pros: "Lucky is the passenger to get onboard a new SAS plane! Cleanliness aside. The built in phone chargers to the tele is genius. Nice to land fully charged!"
Cons: "I didn't like that they interrupted programming to announce they were walking on board shopping through the cabins. They did this twice! Really unnecessary!"
Pros: "I slept for most of the flight, and had space to lie down. I skipped the dinner, and the stewardesses did not wake me up at all, inspite of their serving most people on board. When I woke up close to landing, I asked for a cup of coffee, which the stewardesses made for me promptly. The flight was smooth, and the good night's rest was refreshing."
Pros: "On time flights. Very friendly personnel"
Pros: "I liked that it was comfortable and that the crew did not constantly make announcements or wake you. They made boarding easy. I loved being able to utilize the lounge. My 4 hour layover was easy and relaxing."
Pros: "On time departure and arrival."
Cons: "Entertainment system did not work."
Cons: "Rude Check-in staff were unhelpful when I missed my flight to Stockholm due to long TSA lines at ORD (despite checking in 3 hours prior). I was pulled from the TSA line by SAS staff only to learn I was going to be admitted on my flight. I was then scolded by SAS staff back at the check-in desk for holding up a "plane with 200 passengers", that I would have to pay $153 to rebook on a later flight (to Copenhagen) for circumstances beyond my control and treated poorly by two staff members unprofessionally."
Pros: "Great entertainment options"
Cons: "No internet from Chicago to Iceland didn't help"
Pros: "Great company!"
Cons: "It was very warm on the plane for the 6+ hours of flying, making it difficult to sleep or be comfortable."
Cons: "2 list bags"
Pros: "Everything was good for economy class."
Cons: "The first leg of our Iceland Air fight was delayed, but they didn't update the departure time until after it was obvious that the plane wasn't going to be there on time. So we hurried to the gate only to wait nearly an hour. I wish they had updated the departure time earlier."
Cons: "late departure, no assistance with short connection, crew on the plane and at the airport couldn't give us any information about where to go for our connecting flight, our luggage wasn't transferred and it took them more than 48 hours to get it to us."
Cons: "You could have told me ahead of time that it costs $95 to bring a suitcase on board"
Pros: "It was Delta Airlines"
Cons: "Did not get the extra legroom we paid for, plane was awful hot and stuffy. Crew allowed 3 kids aged about 4 to 12 to literally run up and down the aisle, running into people and screaming."
Pros: "Everything was on time , perfect"
Cons: "Don’t know"
Cons: "The flight attendants were rude answering the simplest question like what beverages are available to drink, etc coke, Pepsi...that basically tells you all you need to know about the level not only to me but all passengers in my area"
Cons: "Flight delayed"
Pros: "The crew was extremely friendly and helpful, and flight staff were timely and there was good communication."
Cons: "I assumed an evening international flight would serve dinner, so it was disappointing that this wasn't the case. I wasn't able to enjoy the entertainment because I brought Bluetooth headphones instead of ones that plug in, and none of the movies or TV shows had subtitles."
Cons: "That it said on my itinerary that I had economy class but then they still charged me $90 to check a bag. It didn’t say anywhere that my ticket was economy light. I would have bought my bag beforehand to save money but it was not clear at all."
Cons: "No meal service"
Pros: "Blanket and pillow already on chair. Pilots did an awesome job landing in a blizzard."
Cons: "No offer for headphones"
Pros: "Shouldn’t have to buy food on an international flight not even a low fair flight"
Pros: "We had a ton of space and it was so comfortable. I would fly with them everywhere I go if I could."
Cons: "Theres nothing I would say I “didn’t like”. Great experience."
Pros: "This flight was less full so we could spread out more, but it still was not overly comfortable. My boyfriend forgot his phone on our last flight, but the crew was very helpful and got it back for him, which we appreciated very much."
Cons: "It’s just not a comfortable plane."
Pros: "Good price"
Cons: "Poor poor poor customer service."
Pros: "Overall great airline"
Cons: "Handled my layover transition extreme Lu poorly. We’re very rigid and I didn’t get into Zurich until the late evening. Missed a very important meeting..."
Cons: "I will never fly Icelandair anymore because they don’t provide any free meal for passengers. Even the expensive meal l paid for, taste horrible. I’ve never seen anything like that. Giving meals or snacks are part of passengers comfort."
Pros: "Nothing out of ordinary that makes you guys stand out positively."
Cons: "I paid $440 for my ticket and additional $190 for my luggage. With over $600 worth of flight, l can’t even get a small free meal, not even a snack. That is bad. Any flight within United State, they would offer snacks, talkless of flight that is over 6 hrs. I will never fly Icelandair anymore."
Cons: "Such a short connection time. 45 minutes does not allow for much margin of error."
Cons: "The experience was fine other than I was surprised for an international flight I had to buy food."
Cons: "The people at the airport itself are some of the most rude people I have encountered in all of my travels. Throwing my tray back at me while I was putting my shoes in it and saying “it’s not done, take it”. She bruised my stomach because I tried to stop it and grab it, and dumped my stuff, including a now broken camera. Very unprofessional and not necessary."
Pros: "Service seamless,"
Cons: "Seats not the most comfortable in the world, could not figure out entertainment, wifi did not work"
Cons: "At the airport in Iceland we had to go downstairs after we deplaned and then come back up to check in again. No alternative to stairs was offered."
Cons: "The flight was and hour and a half taking off and we almost missed our cruise connection because of it"
Cons: "To whom it may concern, In the last week I have flown Iceland Air three times. In fact had it been up to me, the first time would have been the last. But due to family traveling, our plans were set. So listed below is the detailed description of my horrible travels with your airline as well as all the added expenses it cost me. Due to all of the misshaps with Iceland air I have had in the last couple weeks, I made sure on my returning flight to check in and pick the seats for myself and the family member I was traveling with for my returning flight from Gatwick to Iceland. However when we got the gate, my ticket dinged because they had moved my seat from next to my family to the back of the plane, because they over booked the flight. This has been a disaster only because of this airline. Next time I plan on using British airways, the flight I took with them was amazing and effortless on my part!"
Cons: "no communication from crew and cockpit. we were sitting an hour on the runway without getting info what is going on. almost missed my connection because if the delay, where btw the crew won't give you any information either about connecting flights (e.g. gate#)"
Cons: "Are you serious? I fly to Europe, and the bag doesn't even make it out of Iceland? In fact, dozens of people didn't get their bags? They never put them on the plane? How does this happen? I am in London meeting with clients... and all I have is a sweatsuit. I don't have time to go buy new clothes, so I will look like an idiot in front of my boss and our clients. Thanks a lot Icelandair."
Cons: "Sisters bag arrived fine. Mine will not arrive until tomorrow."
Pros: "Enjoyed travel videos about Iceland that you could watch before arriving."
Pros: "Even though there was no food provided the overall flight was nice."
Pros: "I liked the in flight movie selection."
Cons: "There were so many things wrong with our flight from Gatwick to NYC. The check in staff were rude and homophobic at check in, forcing my partner and I to separate for check in while we watched heterosexual partners check in together freely. The disabled toilet alarm broke as we descended into NYC and we listened to end-of-the-world death sirens as we were landing. It was not communicates that food was a microtransaction on flight and was so overpriced so we went nearly 13 hours without food because the flights were also delayed on the tarmac. The de-icing tow truck in Iceland was broken down so we were delayed two hours on the layover. On return, both Icelandair gates opened late. During the layover we were kettled in hot container units before 20 min before being bussed to the plane and held for 15 minutes. Then, the icing on the cake was landing back at Gatwick and seeing my brand new luggage I bought on the trip damaged with thr back pocked ripped out along the bottom seam. I will never again ride with these rude, price-gouging, apathetic amateurs."
Pros: "Quick, efficieny, comfy and they really treat the kids well."
Cons: "Delayed baggage reclaim at Gatwick and long immigration lines."
Cons: "Missed connection by a minute and got delayed ten hours."
Pros: "Finally getting off of Icelandair for good that day."
Cons: "See above."
Pros: "Easy boarding. Delayed but arrived on time."
Cons: "No meal"
Pros: "There were blankets. It was cool enough in cabin"
Cons: "Boarding was very difficult, exit a bus and no order to enter plane, lots of problems with people going in wrong direction and very narrow isle to try and cross paths. Very unorganized. Flight was delayed."
Cons: "For such a long flight, I was shocked that we didn't even receive a snack. It was my first experience."
Pros: "The airline hospitality was very good. If our flight was on time the 40 minute connection would have been fine. Iceland airport is very small and easy to get throu."
Cons: "Our first plane didn't show up or have fuel, so we departed an hour and a half later. We missed the connecting flight in Iceland, but they already had us booked on another flight that day."
Cons: "Our flight was delayed for 1.5 hours but we were told not to worry, that we would make up the time in the air. We were late landing and I had to run to the gate to catch my connecting flight. Although I made it to the gate on time, Icelandair thought we would arrive later, so they had already given away our tickets. I had to be rerouted and reconnected through England before catching another connection to my final destination. This delayed my arrival to my destination by more than 8 hours. I will never fly Icelandair again!!"
Pros: "This was probably the worst flight I have ever been on (and I have flown internationally a lot - and travel weekly for work purposes Icelandair - hands you a bottle of water and you never see the flight attendant again - this for a 6 hour flight!!!!!! the plane was extremely hot there was no communication to tell people what was going on, that we were late, agents to help - etc etc - nothing needless to say - I will never fly Icelandair again others were worse then us - some had no flight to be redirected too - and side note - the customer service counter at Birmingham - had NO ONE there for over an hour - they had to finally call someone to come down and help the many people there"
Cons: "Icelandair was delayed out of Chicago - but the agent stated our flight would be fine - we would only be arriving 15 min late - and even so - they would "hold" the flight" . We arrived and ran to the gate- people were still boarding - gate was open and the agent said to us and others - oh you are the Chicago people - you have to go to customer service. We find out we have been "bumped" off the flight and placed on a new flight 2 hours later with a non direct flight - we have to go through Birmingham now. We are delayed again out of Iceland and get into Birmingham 1 hour late. We were never told that we had to reclaim our luggage. When we preceded to reclaim our luggage - there was NO luggage. and spent over an hours looking for it Icelandair never put our bags on the plane - and stated they would go on flights sometime the next day - we still have no word"
Pros: "Good entertainment (tablet, movies ), but it was the only good point"
Cons: "My second flight has been cancelled and replaced by an other flight 8 hours later. I as really annoyed but still I wanted to go out-of the city and visit a little bit. But in the end this flight has been so late that I haven't been able to do it... + no food in the plane (even though I was supposed to arrive in Paris at 1pm and I finally got there at 10.30 pm...)"
Cons: "We didn't fly Icelandair, the flight was delayed more than 5 hours because there not enough passengers. Took an extra day to get to Brussels. Not impressed at all. I will be calling Icelandair for compensation."
Cons: "My flight from ORD to Reykjavik was delayed and so I missed my connection to Glasgow. I was rerouted to Amsterdam and got to Glasgow 7 hours after my original flight. Needless to say my luggage did not make it to Glasgow. I arrived in Glasgow on June 14th and did not receive my luggage until the evening of June 17th only because I went to the airport to pick it up myself instead of waiting for it to be delivered on the 18th. Four days of my 12 days of vacation were spent on the phone tracking down my luggage and worrying about whether I'd ever see it again."
Pros: "Crew had filled overhead lockers with their bags leaving no room for ours"
Cons: "The cabin lights were left on too long for a red eye. Cramped quarters - but that is true of every airline now. We did receive a blanket and pilllow, which was nice. Did not have dinner so can’t comment. Croissant with cream cheese prior to landing was OK Nice smooth flight.Nice pleasant crew"
Cons: "Waited for over an hour for trams to retrieve us from the aircraft."
Cons: "Don’t approach"
Cons: "Delay , rebooked on fight. Had to wait 8 hours. I needed a wheelchair .. they put Erin a remote location with a rude assistant in charge of transfers for wheel chairs . She had none. Made me walk 15 minutes to find a place to take my meds. She couldn’t care less."
Pros: "I loved the in flight service and entertainment. Also, the flight had seats that actually reclined and I was able to sleep."
Cons: "I did not like switching airlines between my flights. It caused a lot of confusion and made check in extremely difficult. In addition, my bag was lost between changing companies between flights. Not happy at all."
Pros: "Typical solid British Airways service."
Cons: "Delayd by 4 hours."
Cons: "Seat in row ahead was broken, causing it to recline too far and not correctly return upright"
Cons: "No WiFi"
Cons: "Everything was great!"
Pros: "Stow rack on window seat"
Cons: "Seats recline in your face"
Pros: "When we finally took off."
Cons: "Flight was delayed >3.5 hours because of an "electrical problem affecting in-flight entertainment system and 1st and Business Class seats. After powering down the aircraft c. 3 times at 11:15pm CT the electrical system miraculously worked as normal."
Pros: "At least we were able to wait in the lounge."
Cons: "One of the jet bridges malfunctioned. Had to board >500 passengers via remaining bridge. An hour late departing."
Pros: "Priority boarding and bulkhead seating for family travelling with infant."
Cons: "My 'infant on lap' (23 months old) was too big for the airline-provided seat (weight limit 12.5kg, and he weighed 13kg)."
Pros: "Pilot was nice"
Cons: "The chaos boarding, unorganized crew, missing our transfer flight and not given options to book differently"
Cons: "The airline sent me on a wild goose chase through the airport only to end up back at the same counter. They then told me it was too late to check in. Do not book tickets with cheapoair-British Airlines said this releasesthem from all responsibilities and cheapoair will do nothing but send you to different people trying to sell you another flight. It was the worst experience every!"
Pros: "Food was decent and it was nice to have all drinks included (but after the first one you had to go to the galley to get a drink)."
Cons: "Definitely an older plane with very narrow seats and very little legroom compared to other long haul flights that I have been on. They only delivered drinks once and then if you wanted any more you had to climb over people and go to the galley to obtaining yourself. Plane was also very warm so it was hard to get comfortable and there was not much airflow to cool you off."
Pros: "News, Maps"
Pros: "Crew and airport personnel friendly and efficient. 747 economy seats very comfortable. Entertainment system is great."
Cons: "Food is mediocre."
Cons: "Canceled for no reason ca"
Pros: "Boarding was excelllence"
Pros: "Good entertainment. More comfortable. The ride was smooth."
Cons: "Service. Having to ask for my food being skipped and also having food choices."
Cons: "Flight crew was just ok; nothing they did made me want to fly with British Airways again. Salad was good but the chicken nondescript."
Pros: "Excellent vegan meal selection!"
Cons: "No Wifi, average movie selection, cramped space, 2+ hour delay (half of which was spent sitting on plane)."
Pros: "Love the 747 upper deck."
Cons: "Lounge needs updated."
Cons: "I had to cancel my trip due to a family emergency. The only way I could get a “partial” refund was to pay another $700. Makes no sense. I already paid over $1000 for tickets and you want me to give you another $700 in order to give me a refund."
Cons: "no air vents over seats"
Pros: "So glad you do not charge for a blanket like so many airline bed (Norwegian Air for example). Staff on BA tend to be professional and low key eg quiet on long haul evening flights. It allows passengers to sleep."
Cons: "I appreciate economy is the low end but now realise I should eat before boarding or bring my own food. Apart from the salad, it was inedible."
Cons: "No adapters availNle for the nonstandard power outlets."
Pros: "Crew was nice"
Cons: "We had to turn back due to mechanical issue. Lost a day of my vacation."
Cons: "Never made the flight"
Cons: "No electric outlet for charging phone or laptop TV screen was very old and barely functional"
Pros: "The check-in process at the airport in Chicago was efficient and the person who helped us was friendly"
Cons: "-I was unable to check-in online and I think it's because my name got messed up in the reservation system even though I entered it correctly -Compared to other airlines, BA does not stop by frequently to offer beverages. Food and beverage service provided by BA faded in comparison to what was provided by American Airlines on the way back. - Our flight was delayed due to weather, but we also sat in the plane for a long period of time with no explanation. -We appreciated that BA automatically re-booked us on another flight (although it was not the next flight), and provided 2 meal tickets for 10 euro each. There was no other compensation for the incurred delay (about 2.5 hours)"
Pros: "Entertainment system"
Cons: "The width of the seats in economy are so narrow they don't fit my back. I am not a fat person. 6 feet 170 lbs and fit. No legroom and the tray table is not deep enough to support the food tray. Breakfast after an 8 hour flight consisted of a Kellogg's snack bar in a wrapper. I am used to Southwest Airlines which allows more than one peanut bag so I took two breakfast bars and the stewardess scolded me and said only one and made me return my extra. Not everyone in my roll even took a bar. They treat you like dirt in coach."
Pros: "good movies"
Cons: "We missed this flight due to Kayak's failure to get us on any other flights to Chicago after our original one was cancelled."
Cons: "No breakfast. Crew skipped few rows for drinks. Toilets were broken."
Cons: "the snack before arrival consisted of a protein bar"
Pros: "New plane, very comfortable seating. The headphones in biz class were awesome, forgot I was on the plane. Overall best American Airlines flight and I do fly them a lot. Also liked the dual screens option."
Cons: "The seat control in the touch pad - not conveniently placed"
Cons: "Nothing that could be controlled just a lot of turbulence. It would be nice for the pilot to reassure passengers"
Pros: "The gate agent"
Cons: "I had been waiting a few hours for my next connecting flight ant at about 8:00 pm (45 minutes before departure), they announce that our flight might be delayed do to mechanical problems on our plane. It took them 4 hours to fix it. Which was not too bad. What was bad is that they lied to us. Because I missed my connecting flight, they said that they would be waiting for us with our new flights and not to worry. When we arrived in London, we were scrambling to find out where to go. there was several families in front of me that missed their flights and they were having problems trying to re-book their flights. It took about 3/4 hours for me (one person) to re-book my London to Glasgow because I was stuck behind families. I was trying to explain one of BA employees that I (1 person) needed a flight to Glasgow. It was getting late and I was worried that I might miss the last flight of the day and would be stuck in London until the next day. She didn't like that I told her that and didn't want to help me. so it took me about 4 hours in line to get my flight and had to rush to get it. I had also purchased a window sit that I was not able to get. The guy that help me re-book my flight told me that I would have to call for that. Which I did now but the first phone # I called, the guy said that I had to call this other #. I called the # he gave me and a recording comes out that they are too backed up with calls and cannot help me to go to the website. At the website, they are asking for the flight # of the re-booked flight (I only have my original flight #'s on my email). I don't know what happened to the ticket they gave me to board the re-booked flight so I don't have it. I don't know where else to call about my refund and also think I deserve some kind of compensation for missing a day at both airports with horrible treatment and service. CAN YOU HELP ME ON HOW TO TALK TO A REPRESENTATIVE ABOUT MY REFUND AND SOME SORT OF COMPENSATION?"
Cons: "I flew about 1 million miles and truly felt like a sardine- absolutely NO leg room and very archaic entertainment system. NEVER AGAIN !"
Cons: "Seat selection process was cumbersome."
Pros: "Food was good. Special meal request was well handled. Not lost in the shuffle."
Cons: "Even paying high price for Economy Plus did NOT give me more space. Leg could be better but width wise seats are tight like coach. Hardly an elbow room. Make Eco+ seats wider to justify higher price !!!"
Pros: "Everything was great! Thank you so much!"
Pros: "Grest staff"
Airlines flying from Illinois to the United Kingdom have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Illinois to the United Kingdom
Masks required on board, masks provided on flights from Illinois to the United Kingdom
Social distancing seating
Middle seats unavailable to book on flights from Illinois to the United Kingdom
Testing for antibodies, testing for symptoms for flights from Illinois to the United Kingdom
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