Daily cleaning, installation of cabin HEPA filters on flights from Indiana to Bay City
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Scores according to KAYAK customer reviews
Pros: "The crew was very attentive"
Cons: "The social distancing was not followed and the seats were not very big so I had a person sitting darn near on top of me. Fortunately the guy next to me asked to move but until that point the crew did not really care."
Pros: "Amazing crew"
Pros: "Crew was very pleasant. Boarding and deplaning was smooth and easy!"
Pros: "Great crew."
Cons: "Entertainment system malfunctioned constantly"
Cons: "On time"
Pros: "Good seats. Crew was not very hospitable. They went by with water and didn’t give us any. We upgraded for the complementary cocktails and my husband didn’t even get a chance to get one."
Cons: "More attention especially for the upgraded seats that offer complementary things. We got better service in our economy seats on the way to LA. I wouldn’t pay extra to upgrade again."
Pros: "Good crew"
Cons: "The flight was delayed by two hours."
Pros: "Food on long legs was excellent."
Cons: "Delayed in Atlanta. What’s new?"
Cons: "Remain awesome!"
Pros: "I didn't fly from Minneapolis to Los Angeles"
Cons: "I didn't fly from Minneapolis to Los Angeles"
Cons: "Freezing flight! So cold. From Atlanta to Pensacola in June, one should not freeze."
Pros: "Don’t wait to much"
Pros: "Friendly fast service to Albany"
Cons: "The EXTRA upgrade price from coach was a little bit better than economy coach but not much."
Pros: "Crew was very friendly and attentive. Smooth and comfortable flight."
Cons: "Seats are not as comfortable as usual, yet all flights seem to be getting worse regarding seat comfort. Time to start replacing."
Pros: "Lisa @ the Boston Delta check-in counter is AMAZING! She's super helpful and essentially saved our vacation! Her coworkers say she's the best and I couldn't agree more! Delta is very lucky to have someone like Lisa on their team!"
Cons: "Nothing to complain about! If I really head to be picky maybe the in-flight meals were smaller than I expected. But again, nothing that bothered me"
Pros: "It’s become a mediocre airline."
Pros: "Flight attendants"
Pros: "The time and the cabin crew were helpful"
Cons: "There was nothing to not like"
Pros: "Everyone was friendly and got us to our destination"
Cons: "No Gluten free option"
Cons: "Before was better no now"
Pros: "First class service and seats"
Cons: "Lost my bag... very frustrated. Nobody at the baggage claim would give us an answer, they said there might be more bags coming... Then they ran away. We finally wind up at the last bag office and they began the process... We still are waiting for our bag, 14 hours after reporting it missing."
Pros: "Terrible customer service both on the phone before the flight, but Especially from the gate agent. Wow she was really horrible."
Cons: "The flight attendants on board were good! They helped get everything straight. Easily could have been handled by the incompetent gate agent. Wow."
Cons: "The attendants at the delta counter in the airport were very rude and told us we were nit elite member when in Lima and Mexico was at the contrary"
Cons: "The crew was late so we were delayed two hours. I find that extremely infuriating when you are a passenger and have to show up two hours before your flight. I also would lose my job if I was two hours late for a client."
Cons: "Very uncomfortable flight. Seats are to close to each other"
Cons: "Time to bring in dual class flights!"
Pros: "staff was good, flight was not so good"
Cons: "Hated the storm we flew through, luggage came out of overheads....ugh"
Pros: "Good drinks and movie selection"
Cons: "Very uncomfortable seats Oddly shaped overhead bins, unable to put standard sized bags overhead, meanwhile they fit in planes of other major airline companies such as American Airlines. No food options, only sweet biscuit which contains soy and milk."
Cons: "I always hate to hear erroneous announcements. I don't need to know why I need to keep my seatbelt on; just to do it and MAYBE how long I'll need to do it. You don't need to alert me when you're turning the seat belt sign off. There's a "ding" and the light goes off. You could wake me up, or my wife or my sleeping child. It's like they like to hear themselves talk."
Pros: "Besides the 30 minute delay, the flight itself was painless. Avoided the traffic jam of having to drive through Hurricane traffic."
Cons: "Delay caused me late for work."
Pros: "Got there before ETA"
Cons: "Concourse was VERY FAR away and trains were not running☹️"
Cons: "Food in first class was subpar!"
Pros: "Crew was very professional and friendly."
Cons: "Seats too close together."
Pros: "Airline stewards were very friendly and pleasant."
Cons: "We booked with Delta, but were put on Air France. Even though we had our boarding passes in hand we had to wait in long, slow line for baggage tags because they would not print from kiosk. There was minimal Air France staff on duty serving thousands of passengers during busy season (July). While the lines grew larger, the staff was reduced from 4 to 2. Another long, slow line for customs, another long slow line for security=Charles De Gaulle airport was awful. We arrived at the airport 4 hours before our departure time and got to our boarding gate with no time to spare."
Pros: "Excellent video selection, Sweetwater 420, cookies were good. Landed 20 minutes early."
Cons: "Boarded 20 minutes late. Very very cold. Bathroom horribly disgusting. Coffee too cold."
Pros: "The flight left on time and landed earlier than anticipated"
Cons: "The seats were narrow and very upright"
Pros: "The crews were very friendly and everything went as planned. It was a nice flight."
Pros: "Great gate crew. Cabin crew was nice, but busy. On time arrival."
Pros: "The leg room was great, the blanket and pillow provided was great and the crew did not disturb me."
Pros: "The agents in the air were a lot more understanding and at least apologized."
Cons: "I understand if we need to check bags because its full but when iy is not full but you demand I check it anyway all you are doing is adding travel time to my trip. Also we needed things in our bags that we otherwise would have had. Not the best customer service at the gate."
Pros: "Clean, polite, informed"
Pros: "Smooth flight and always a plus to see a beautiful smile throughout the trip from our Flight Attendant Stefany!"
Cons: "Very small spaces for everything."
Pros: "Nice and Easy. Great service before during and after the flight."
Cons: "Not being able to choose a seat with basic economy during online check-in. With all the issues about seating nowadays you definitely want to know you have a seat going on."
Cons: "Even though all the seats weren't sold out I couldn't upgrade my seat afterwards"
Pros: "Don't know yet. We're still waiting to leave."
Cons: "That you're asking how it was before I left."
Pros: "Grew was amazing."
Pros: "Crew was amazing."
Cons: "It would have been nice to depart within an hour of my original time."
Pros: "How nice the crew were with all passengers"
Pros: "Absolutely nothing!!!"
Cons: "I’m still sitting here in Chicago in the plane (of my rebooked flight) waiting to get back to Vegas!!! I paid damn near $1,200 and I didn’t get what I paid for!!! I am accruing more costs and missing out on pay from my scheduled work day (today!!! Because I was supposed to be back last night!!!)"
Cons: "Our flight was canceled for no reason making us lose 1 day of vacation. The airline didn’t even bother to contact us."
Cons: "small cramped plane.united airlines made us pay to recheck out bags on a connecting flight despite telling us we wouldn't have to."
Pros: "Crew is friendly. Flight is on time. Nothing is surprise"
Cons: "The headset plug outlet were not fitting well (very loose) and provide very poor connection. Toilet is dirty after awhile and always busy."
Cons: "Seats were super small, people kept bumping us, and so did the crew, without even say sorry"
Pros: "We had a 1pm connecting flight to SF enroute to Los Angeles and it was suddenly cancelled without any notification. Luckily, Kayak had notified me about the cancellation and we immediately called United to take the next flight out. The earliest was at 5:50pm and we didn’t get back to LA till 7:50pm. The 5:50pm flight was late and therefore push everything out..."
Cons: "No communication from United... the crew and staff was fine, it was just the lack of communication that was disappointing! Not to mention, I had my dog boarded at Doggy Daycare and I’d missed picking her up due to the late return back to LA."
Pros: "United was flexible when I had to change my reservation at the last minute. Good service on board."
Cons: "Delayed flights leading to incredibly tight connection times, staff inconsistent with messaging re the source of the delay, zero compassion for customers, offering $700-$1,400 to get off the plane when you charge $200 to change a flight 2 weeks in advance is especially galling! Will not fly with United again whenever there is a viable alternative to my destination."
Cons: "Boarding was a chaos, so many passengers didn’t know which line they should follow, everything was unbearably slow"
Pros: "Free entertainment was great, but needed to download adobe flash which I recommend before getting on the flight."
Cons: "The small seats and the pay for food selection. I’ve gotten spoiled on international airlines where they provide food and drinks(alcoholic beverages too) for free."
Pros: "United got me on flight 3 hours early AWSOME"
Pros: "Attendants were friendly"
Cons: "They could not find our flight in their system which was very nerve wracking."
Pros: "Very attentive flight crew"
Pros: "There was a good entertainment system with a lot of new options."
Cons: "My itinerary said I fly on Brussels Airlines on a specific flight number. I went to the international terminal to discover it is not there. I then asked multiple aiport staff members if they heard of Brussels Airlines and they said they did not. One person said it may be terminal 1, so I went there based on very little information and with hopes it would be there. I got to terminal 1 to discover there is no Brussels Airlines. I walked to Lufthansa because my return flight is through them, but it was not there either. At this point I have 45 min to make it through security and board, and no one can tell me where Brussels Airlines is. The good news is the flight was delayed, and I got an email from United Airlines with the flight status. This is the first time I was contacted by United and there was a completly different flight number than the itinerary. United should be more clear on the airline and terminal information for international flights!"
Pros: "Flights to be on time"
Pros: "Plane left on time"
Cons: "I know Hawaii is a domestic flight but offering a cookie and a bag of pretzels on an 11 hour flight is ridiculous. There was something wrong with screen at my seat. They tried fixing it but no luck. It was very frustrating. The second leg of my journey was from D.C. To Newark. A "puddle jumper "that you disembark from onto the tarmac, get to wait in the rain while they unload you "carry on" luggage from the back of the plane. Herd you onto a bus yelling at you" if your going to gate C this bus going to gate A that bus".No one to ask "how do I know what gate I am supposed to go to?". They definitely treated"commuter "passengers like sheep. "Thank You For Flying With United "blah blah blah"
Cons: "5 hr delay"
Pros: "I managed not to use toilet."
Cons: "An epic storm (April 27-May 4) caused my bicycle tour across MO to flood out during our trip. Rescheduling my flight back to CA cost &230..same price as RT. Gouging people leaving a massive flood! The governor of MO declared a State of Emergency yet my trip cancellation insurance didn't cover what was clearly beyond my control. I'm left with some hard feelings."
Pros: "Everything was great except for entertainment."
Cons: "Wi-fi wouldn't work on my phone or iPad. What an extremely long trip with no entertainment. Hopefully it works in the flight baCj home :/"
Cons: "was supposed to originally leave on Friday April 21st at 7:00 pm, was delayed until 10:45 pm, so I decided to take Saturday April 22nd at 10 AM, and even that was delayed until 11 AM. very crappy"
Pros: "Service was wonderful"
Cons: "Ran out of food I wanted because I was toward the back of plane."
Cons: "The guy putting his feet on me next to the window"
Pros: "Need to offer a better snack Bathroom was messy and smelly Overall I do like United"
Pros: "Friendly crew."
Cons: "Passengers are stowing personal items/multiple bags in the overhead bins. This is an ongoing problem that needs attention. Armrest protocol should be made explicit. My in-flight entertainment control was covered by the passenger next to me the entire flight."
Pros: "Short flight so no time for perks. Flight attendant was awesome!"
Pros: "The travel agent, Tim, in STL worked very hard to get us on a flight."
Cons: "After a cancelled flight, two delays and lost luggage (that we did not receive for two days after arrival) on the way to Boise, we've now been cancelled on the way home to St. Louis. The first cancellation was due to weather. The two delays were due to late crew and refueling issues. Today's cancellation was due to maintenance. Embarassing. I travel often and can guarantee I will never fly United again."
Cons: "newar to San Diego was fine"
Pros: "Was on time."
Cons: "Flight was completely full so I was stuck in a middle seat. The seat felt small and cramped, so was unable to sleep at all on the overnight flight. There was no in-seat entertainment (although I could have watched stuff on my phone, if I had previously installed the united app, and had sufficient battery)."
Pros: "Love that they let families with kids 2 and under on first. Helps tremendously."
Cons: "Have to pay for WiFi and if they don't have WiFi only you have to pay to watch DirectTv with no option to just watch a free movie."
Cons: "II spent $502.20 on a flight that ended up a complete disaster, ultimately costing me even more money to fix. UA411 ORD -> LAX -> SBP ORD - LAX take of was delayed. After landing we sat on the tarmac without explanation for about an hour, which caused me to miss my connection to SBP. I ran the ridiculous gate change distance through the airport and arrived 1 minute prior to scheduled take-off and was not allowed to board. They left behind at least 8-9 passengers (that I saw) that were also delayed from the ORD-LAX flight – this is probably 1/3 of the flight. It's absurd. I then waited in the Customer Service line for 30 mins and was told I have to go online to request my flight credit for the flight I wasn't allowed to board. I was also told to request a credit for the rental car that I had to arrange last minute online. United did absolutely zero to assist. The next flight out wasn't until after 11am the next day, which caused me to miss a prepaid event, which was the entire reason for my trip. I had to drive over 3 hours in the middle of the night arriving 5am the next morning due to United Airlines' incompetence."
Pros: "Fast clean boarding and unboarding."
Cons: "Missed the fact that I selected a red eye flight with a three an a half layover"
Pros: "Crew was AMAZINGLY AWSOME!"
Cons: "I didn't make this flight."
Pros: "There was absolutely nothing to like about this trip."
Cons: "My first flight was delayed 2 hours due to a ground stop at the next airport. Upon finally boarding the plane for a second time, we sat at the Albany airport for abou 40 minutes. When arriving to the Newark airport, there was communication issues and no way for us to get to a terminal so we were stuck on that plane for 2 hours. While stuck on the plane my connecting flight got delayed twice then cancelled. Once finally in the airport, I waited an hour in line for customer service only to tell me they couldn't even put me up in a hotel because it was air traffic controls fault, even though NO other airline was down. They gave me a $10 food voucher, apparently that would fix everything. I had to put myself in a $130 hotel room and being a broke college student I wasn't expecting that. I will never fly united again, it was he worst experience I've ever had and one of the most stressful days. This airline is horrible."
Pros: "Efficient crew, friendly service,"
Cons: "Delayed flight both ways. Free program wasn't watchable on my device because I didn't have their app downloaded."
Pros: "I was immediately guaranteed a later flight which was nice so I did not have to fly standby."
Cons: "Had a mechanical delay that caused me to miss my connection and resulted in a longer than expected layover. Houston is a huge airport and even running to the next gate did not get me to the gate in time to be able to board my connection before having the door closed."
Pros: "We were on time. Crew members were good"
Cons: "Snacks were too little!!"
Pros: "Staff was uniformly helpful and polite. I travel w a scooter and they were helpful coordinating its transport."
Cons: "This flight was 2+ hours delayed. We were repeatedly told that it was due to weather in Chicago. I don't understand that. The weather was fine in Chicago and flights from BWI to Chicago Midway on other airlines were on time. I felt that this was a fabricated eccude."
Pros: "I made it safely to my destination"
Cons: "the boarding process was cumbersome. My seat didn't recline as it was immediately before an exit row, which was located in different rows according to the seating plan available when purchasing my seats online."
Pros: "Nothing. Flight was cancelled. Put on standby for the next flight and was too far down the list for that to be useful. Scheduled for a later flight it too was cancelled."
Cons: "The entire experience. I have no intention of flying United again and will not recommend to other travelers."
Pros: "on time, clean plane, efficient crew."
Cons: "Departure from Chicago was delayed"
Pros: "I was surprised on how clean the plane was, considering it was an express. The attendance were pleasant as well."
Cons: "How small the snack bag is."
Pros: "-- friendly crew"
Cons: "-- small screen for seat back entertainment, but it was adequate."
Pros: "My flights were great. The staff were friendly and kept smiles on their faces. They did everything they could to ensure that all passengers were comfortable. The pilots were energetic and kept us informed of every detail regarding the plane and the flight."
Airlines flying from Indiana to Bay City have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Indiana to Bay City
Masks required on board, masks provided on flights from Indiana to Bay City
Social distancing seating
Middle seats unavailable to book on flights from Indiana to Bay City
Testing for antibodies, testing for symptoms for flights from Indiana to Bay City
Waiving of change fees. Search flexible flights from Indiana to Bay City