Bay City Car Rentals

Cons: I searched a rental car from MBS to TVC on Kayak. I booked a reservation thinking I was picking my car up from the airport at MBS. My reservation said "on airport" underneath the address to pick up the car. I got to MBS and they did not have a reservation for me but said I made the reservation at the Saginaw location. MBS did not have a car to give me at the time and neither did any other rental place at MBS. I called the Saginaw location and was told no one could pick me up due to contract issues. I had to find my own transportation to the Saginaw location. I felt like no one was willing to help me or go above and beyond to try to help me. No taxi numbers were provided or really any sympathy for my situation. No one could explain to me why my reservation said "on airport" but yet I did not have an airport reservation. When I got to the Saginaw enterprise since I had booked on Kayak it seemed there was nothing anyone could do to reimburse the $46 I had to pay in taxi fare to get to the Saginaw location. Also, once I started driving the rental car I noticed the tire pressure light was on on the dashboard. I had to turn around and go back to the Saginaw location so they could put air in the tires. Overall I am completely unsatisfied with my rental experience through Kayak and will not be using it again.

Cons: The car was very small and uncomfortable (not what I thought I was going to get). I paid more than I expected. I paid double for liability coverage and I didn't even know it.