Daily cleaning, installation of cabin HEPA filters on flights from Indonesia to Georgia
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Scores according to KAYAK customer reviews
Pros: "Great seat, cabin crew was fine."
Cons: "Too much confusion trying to just find a shower in the lounge"
Cons: "Crew was not very helpful"
Pros: "crew amazing"
Cons: "Flight delays are always disappointing."
Pros: "Professional and friendly crew"
Cons: "Food quality from Jakarta is bad"
Cons: "Very professional and friendly crew. Food quality was excellent."
Cons: "Boarding took forever and flight was delayed"
Pros: "I think Japan Airlines is the best airline."
Cons: "Great experience all around. Need to improve access customer service support."
Pros: "Food was amazing. But Yoshinoya wasn't a good idea, I do not eat beef."
Pros: "In particular we give kudos to Tadaka, who seemed to be a manager and went above and beyond to help us with our boarding and seat assignments. She even recognized us the next day! Superior customer service."
Pros: "Crew very polite, friendly and respectful."
Cons: "Flightsame as"
Pros: "Excellent service, excellent seats and comfort . Good food"
Cons: "No smiling faces of flight attendants. Service was mediocre; food same"
Pros: "Service was excellent!"
Cons: "It was a great flight!"
Pros: "The flight crew was incredibly kind and attentive"
Pros: "Great crew, good food selection."
Cons: "Everything was good"
Pros: "The Crew"
Cons: "This terminal is not easy to find. You have to take bus from the main terminal."
Pros: "The crew were extremely polite and caring. Food and entertainment were of the highest quality."
Cons: "Seats were extremely uncomfortable. US to Japan flight had much better cushions and support."
Pros: "Seat spacing good for economy food was good"
Cons: "Movie Selection"
Pros: "The staff was attentive. The seats are comfortable. The in-flight entertainment is great!"
Cons: "The headphone jacks are temperamental. If I put the headphone jack all the way in the port it would only play in the right ear of my headphone. On my flight to Tokyo and on my flight home the same thing happened. You has to pull the headphone jack out slightly to get sound in both earbuds."
Pros: "the staff"
Pros: "Very warm attendants Excellent food for the price paid Highly professional crew Efficient boarding and ontime takeoff"
Pros: "Japan Airlines still provides all the services to make for a comfortable journey. The airline staff are excellent, the food is good and there are no bag fees."
Cons: "I did not like that we could not book our seats until 72h before departure."
Pros: "Great service. Great in flight entertainment. Served a meal. Had USB charge port. Spacious even though I was in the last row."
Cons: "Wish they offered a vegetarian meal, however the food was great and I still was satisfied with the parts I could eat."
Pros: "Japan Airline is a notch above the rest. The services was constant and consistent, the food was delicious and abundant, and the seats were comfortable. I was surprised at how often they would go up and down the aisles checking on passengers, picking up trash, and serving small food items. To top it off towards the end of the trip they put toothbrushes in the bathroom so you can leave fresh, awesome."
Cons: "I really dont have a negative things to say, I was really happy with the service. Especially since I hate flying this make the trip so bearable."
Pros: "The flight from Jakart to Japan, Japan to Chicago, was not a problem. Although thr food was typical plane food."
Cons: "My brother and his wife had to wait 12 hrs for plane delay,just to hear that AA canceled all flight for that date. The crew told my brother and his wife to wait for another12 hours which is the next morning, for next flight. My brother decided to just take a rental car to KZO, and was going to just take their luggage from the airline, but the AA crew would not let them did so, and was really rude. It was very traumatic experience for the both of them and other passangers of how bad they treated this plane delay/cancellation issue. One passenger with baby was having a panic attack, but nothing was done. So far, no compensation, or apology email has been sent. Will never take this airline anymore. We are done."
Pros: "The food was excellent and the stewardesses were extremely attentive and helpful."
Pros: "Everything bad"
Cons: "Bad customer service, I don't speak English good , can't understand them jet blue"
Pros: "When I checked in for my connecting flight from Tokyo Narita to New York, the crew said there was no more seat on economy class. She was making sure that I got on the plane by placing me on the premium economy seat. I appreciate the effort and the courtesy of JAL."
Cons: "The meal and dessert were served at the same time. Too much food all at once."
Pros: "Japan Airlines is a good airline. They treated my family and I well during our flight home. The food was excellent and healthy. We received hot towels before our meals and the staff were friendly and courteous, which is expected of Japanese service, in general. I loved Japan and coming back to the US on a Japanese airline was the best choice! Thanks!"
Pros: "attentive flight attendants, the aircraft looked reallly nice & they gave me a good seating position w/ more leg room"
Cons: "on a 12 hour flight they served meals only twice, at the beginning and at the end.. i was really starving in-between for somethign heavier (though u can ask for those biscuits etc).."
Pros: "Plane was spotlessly clean, smelled nice, bathrooms also very clean and had toothbrushes and toothpaste. I requested the vegetarian meal and it was the best airline food I have ever eaten Flight crew was friendly and seemed to genuinely enjoy working for Japan Airlines. I don't see that very often on any domestic US air carriers. I highly recommend Japan Air."
Cons: "Headset was too big for me and kept skipping back."
Pros: "Everything went smoothly. Great take off, great landing the stewardess were doing excellent jobs to accommodate us. Will fly with JAL again in the future."
Pros: "The crew was very nice and pleasant. They were very accommodating as well."
Cons: "For my entire flight back I was so hot I could hardly stand it. I had to change my clothes and it still didn't help very much. My meals were also pretty bad on the way back, which is odd because they were not bad on the way there. It was definitely one of the worst flights that I've ever had, mostly because of the heat."
Pros: "Amazing customer service, flight attendants could not be more welcoming."
Pros: "Food was really good!!! It was way"
Pros: "The flight attendants are very friendly and polite. The seats in economy are generous and as comfortable as they could be in economy on a 10 hour flight. The two meals provided were pretty good for food served on an airplane."
Cons: "Nothing really."
Pros: "the crews were very professional and caring. the food was the best of all so far"
Cons: "the only thing was this flight was delayed and we missed the flight at LAX, but JAL reserved a hotel room near by for us so that we were able to refresh ourselves and relax till the next flight. thank you JAL!"
Pros: "Boarding is efficient. Crew helpful and willing to please."
Cons: "The food and overall service amenities are lacking in JAL. My flight was 8 hours and only one meal was served and one snack. The meals themselves are nothing special or enjoyable."
Pros: "The schedule was convenient to get to Tokyo quickly Check in was fast"
Cons: "The food was more "modest" than I'm used to, but my expectations aren't high"
Pros: "The service was exceptional, friendly and polite. Food was good and entertainment selection was awesome."
Pros: "Service was excellent - Flight attendants were friendly and professional."
Pros: "The people, let's be honest, the Japanese just have a genuine humble way about them, where they actually derive pleasure from providing quality service. In short, they are better human beings, and having a flight with them taking care of me, is a sort of heaven"
Cons: "Food quality."
Cons: "Food was below standard."
Pros: "Overall a good experience. Even with the unusual dislikes on this particular trip I would fly again on JAL. I would give this trip a 9.4 / 10."
Cons: "Checking in 48 hrs in advance with no aisles or windows seats for selection. Being stuck in the middle seat 26F for 9 hours. Discovered in LAX that my luggage tags were improperly tagged in TPE. I had someone else's luggage tags on my bags going From TPE to KIX to LAX to Houston instead TPE - KIX- LAX- Austin."
Cons: "We couldn't land in Narita due to bad weather, so we did emergency landing to Haneda to refuel and go back to Narita. But after we got off in Narita, the immigration is chaos. Nobody arranging it and people just going wild, nobody knows where the line should begin. We spent 2 hours plus in the imigration line. So from the scheduled time to arrive at Tokyo 5pm, we get to our Hotel at 2am. Good job Narita airport!"
Pros: "Flight attendants are really kind and patient."
Pros: "JAL is by far my most favorite airline. Their service overall from check in to the cabin crew is excellent. They always make me feel special, very courteous and friendly."
Pros: "The crew were good and very pleasant."
Cons: "The food was pretty gross. I don't know how you can pass that for food."
Pros: "The second flight was perfect."
Cons: "No vegetarian options at all without advance notice."
Pros: "Plane loaded quickly and departed on time. Beautiful clear day for flying."
Cons: "Narrow seats on a small plane."
Pros: "Korean Air service was good."
Cons: "When I left Atlanta for Incheon, I thought it was Korean Air, but I got on Delta Air Lines. I was a little embarrassed then."
Pros: "Friendly crew, 747-8 upper deck window seats in business have lots of storage at the under window bins"
Cons: "I was looking forward to flying a 747-8 again, it’s a nice aircraft but I found it more noisy than 787 and 350. Meals were very Asian oriented, entertainment had limited options. Had expected better on such a comparative route across the pacific"
Pros: "Crew and seats were good"
Cons: "Ordered vegan meal was terrible, hard to eat. Had to go with the regular meal instead to eat something, which was okay, but also not great."
Pros: "Nice cabin crews"
Cons: "Should serve more water because it's a long flight"
Pros: "Great service. Clean plane, good seating"
Pros: "Not long waiting for the flight."
Cons: "Flight was delayed a bit."
Cons: "poor hospitality by cabin crews cabin crews are very stingy in providing drinks"
Pros: "Flights are on time, Cabin attendants are nice and friendly , Food was great .My luggage came early . Everything is clean . I only have 1 hour lay over to transfer from my flight from Inchon to Nagoya it’s was fast . I will fly Korean air again in the future . Thanks for the safe flights ."
Cons: "I didn’t like being seated in the middle of two guys in the isles . I arrived 3 hours before my flight I don’t have no choice . Hopefully they would assigned us seating at least not in the middle of two men I feel discomfort ."
Cons: "My seat was broken and uncomfortable. 13 hour flight and you can’t lean back one bit"
Cons: "A little bit crowded"
Pros: "I could not book my seat ahead of time on the Korean air website"
Cons: "Middle seat stinks for a 15 hour flight"
Pros: "Very roomie and friendly service"
Pros: "Customer service is very good"
Pros: "The service"
Cons: "The width of the seats"
Pros: "Bags were not checked through to Cebu because of the 10+ hr layover. Had to go out to arrival area to follow up on bag transfer. Korean Air wouldnt issue my boarding pass for my INC to CEB flight at LAX so I have to get in line again at the Korean Air check- in counter in INC then was told to go to Jin Air since it was operated by them. Jin Air wouldn't issue a boarding pass because my flight was at 8 AM the following day. I ended up sleeping at the predept area until the counter opened."
Pros: "Food and comfort"
Cons: "Not so much to watch"
Pros: "Planes r great service is good"
Cons: "We did not like the food but they did give us other tray when we told them we don't like the smelly fish"
Pros: "Anonymous i really appreciate getting a meal on the plane i love all the food yummy, ilike the cleanlines for korea air ,and good customer service,"
Cons: "The seat is small"
Pros: "Excellent Service super"
Pros: "The staff are very friendly and helpful."
Pros: "The food was really good, the crew was always kind and taking care of me all the time, the aircraft was nice and comfort, flights were always on time and the connection in Seoul was fast. I love the service. I would totally recommend it and whenever I have the chance to fly with Korean Air, I would do it"
Pros: "The service and food is good"
Cons: "I did not like the fact that Korean Air's policy is to have the air temperature set at 24 Celsius. Who does that? Even in our homes, nobody has their temperature set so high, even in the cold weather months. It is ridiculous!!"
Pros: "Service was excellent, as always on KAL flights, top notch airline food."
Pros: "Very friendly crew and quick boarding process"
Cons: "Seat is a bit narrow,"
Pros: "I fly a lot of Asian airlines. This was my first time with KE. Overall, I'd say the food was OK, and I'm not particularly choosy. But the flight from Seoul to JFK was just beef and seafood and a Korean Rice Bowl. Pretty limited. If you're a veggie, I'd suggest putting in for a veggie meal."
Pros: "The friendliness of the Korean employees was outstanding - always had a nice smile and very courteous. My husband and I flight economy and usually when we fly long distance we will try to upgrade to comfort seating so legs aren't cramped (additional cost with Delta airlines) . With the Korean airlines the economy comfort seating was not an option but then actually not needed since the leg room was quite adequate. The blankets and other amenities for the flight were a nice touch with the blankets being very nice and cozy."
Cons: "The Korean airlines line at airport in Shanghai for ticketing and handing off of luggage was way too long. We thought arriving at the airport 2 and 1/2 hours prior to flight plenty of time for checking in but had to scramble to get to flight in time. With the menu - certainly was offered enough food but would like to see a vegetarian option as to meal."
Pros: "Cabin crew's service quality & attitude"
Cons: "delayed flight for 30 min due to the connection at the gate of ICN."
Pros: "I liked the very friendly and helpful flight crew above all. The seats are comfortable and roomy."
Cons: "The food was a bit lacking. I did however enjoy the more Korean culture food."
Pros: "Service much better than any other carrier I have flown with.."
Pros: "I missed my flight by 24 hours. They put me on that day's flight in a better seat than my original at no charge. And their in-flight service is always A+!"
Pros: "I have flown with many airlines and Korean Air is by far the best airlines I have flown with. Great service, perfect locations."
Cons: "China Air was alright. Just didn't like the whole running around the airport trying to figure out what counter to go to. Also I am not a big fan of getting transported via bus from terminal to plane"
Cons: "Trying to sleep"
Pros: "Korean Air is my favorite airline to fly. Spacious seats. Courteous staff in the airport and in the sky. Good food. Clean aircraft. Nice amenities. Classy uniforms."
Cons: "The movie selections were outdated and there weren't very many options"
Pros: "the food"
Cons: "i wish you could have more options on TV comedy :) more episodes of the big bang theory and/or friends :)"
Pros: "Overall, the flight back from Seoul to Atlanta was better than our previous experience. At least this time the flight attendants were more attentive and prompt to ask if you need anything. Entertainment was good and so were the meals. I appreciate the two meals and beverages."
Cons: "Seats are just uncomfortable (not enough cushion and no back support) and the little extra space is not noticeable after so many hours sitting in a long flight such as this one. The lavatories could use a cleaning sometime along the flight. Our flight was packed so after so many people using them, they were not looking or smelling their best. Tickets are expensive. It was also warm most of the time."
Pros: "Seat had leg room"
Cons: "Felt old and dated."
Pros: "Love everything about the Korean Air."
Pros: "You guys ROCK!"
Pros: "Professional staff great movie selection"
Pros: "Nothing special to like but overall I don't have any complaint"
Cons: "I wished airline mentioned to me that my neighbor passenger is injured that the person needs special help from crews. I had a little issue to go bathroom and while seated i couldn't moved much freely."
Cons: "My infotainment system is not working so in my 13 hours of flight. I am sitting and sleeping. That's it."
Pros: "Business class on A380. The boarding was efficient. The crew and the service was good. The amenities were good, especially the on-board lounge."
Cons: "From Seoul to Atlanta, it was weird that they woke everyone in business class up to serve a meal 5 hours before landing (6pm Seoul time, 4am Atlanta time.) The seats were outdated and are not comparable to other premium airlines."
Pros: "Great economy seats (vs north American carrieers) in.both pitch and comfort. Solid food. Decent IFE on larger screens (that didn't suffer the "double letterbox!). Minor quality quibble: Could have had better TV selection.. Friendly crew."
Pros: "Love the crew! So nice and sweet"
Cons: "TV screen was restarted without me knowing right in the middle of a movie....annoying"
Cons: "newer movies would have been nice"
Pros: "Reliable service, clean cabin"
Pros: "The service, foods , sack ,"
Pros: "everything, the crew was efficient"
Cons: "more African entertainment to be added on the Johannesburg route"
Cons: "This time Singapore Airlines Staff seem to be not so helpful. Previously they were happy to help with smiling face and approachable immediately. This time in spite of asking for help in the cabin no one turned up even after multiple requests. I could only get help when someone one walks next to me."
Pros: "Newer Aircraft and very convenient"
Cons: "I dont see any thing to improve"
Pros: "The crew was very helpful and courteous."
Cons: "The flight was delayed and I decreased my time in Singapore"
Pros: "The crew did a wonderful job of anticipating needs and having all the little ammenities you could want."
Cons: "They gave you a menu at the start of the flight but didn't serve any of that food, and the food wasn't very good"
Pros: "The crew was lackluster; unusual for Singapore Airlines. Tall individuals will not like the business class seats."
Cons: "Great Airline. Great staff and service. Good food and drink."
Cons: "Softer seats and more movies"
Pros: "Foods. Drinks. Entertainment."
Cons: "Nothing. Everything’s so perfect!"
Pros: "The service is exceptional!"
Cons: "Old plane. Technology didn't work"
Cons: "Screaming children. Totally clueless, rude flight crew. Next time kids are screaming for three hours straight on a red eye, maybe offer the parents some assistance. Makes the “perks” like hot towels seem ridiculous when staff are completely indifferent."
Pros: "Great service always smiling, flight on time, overall a great way to fly."
Pros: "Movies selection was great."
Cons: "Food and comfort were not as great as I thought they would be. Not bad, but not worthy of the brand Singapore airlines."
Pros: "They were polite."
Cons: "Not as attentive as ANA or China Airlines. I had to give 4-5 request to get what I want."
Pros: "The flight attendants were nice, attentive and joyful!"
Cons: "Sitting in a middle seat. Was told at the jetway counter no aisle or window seats were available. I saw no fewer than 5 empty aisle seats in my area."
Pros: "I booked regular economy and flew to Tokyo that way, but put a bid in for premium economy for the flight home and got it. It's not a big upgrade (bigger display panel, a little more leg room, seat tilt and it has a leg rest) but those things made the flight for me."
Cons: "I don't have much on the down side front aside from the usual "would like more leg room" and "more seat tilt" so nothing new to report"
Cons: "There was on flight attendance which I assume new. She was not able to manage to check with her colleagues whether there was still a food which I requested before giving me the answer. Also, to me little things like fold the cup holder before take off and landing is just a simple task to do without giving a lecture to the passenger when he or she might be tight up with kids."
Pros: "Menu cuisine is customized for country of travel and food was hogh quality. Staff was very courteous and responsive."
Pros: "The aircrafts, on-board service on Sin Dxb route"
Cons: "The thing that Inhad to fly Silk Air with one of four flights."
Pros: "Boarding, friendly crew"
Cons: "Very slow service, took 2 hours. Entertainment system didn't worked for first half of flight."
Pros: "Amazing, amazing service! Great food (including Hagen Daaz ice cream) and good choice of beverages. Lots of different entertainment choices. VERY clean and well maintained aircraft. Staff is always friendly and happy...they really seem to absolutely love their job! Free toiletries in the bathrooms are an extra plus. Whenever there was a change in schedule / plans the captain informed the passengers immediately about what was going on and what would happen next."
Cons: "The only thing that did and probably always will be AWFUL is going thru security at JFK. The T S A officials there are unfriendly, sometimes rude, never smiling and often yelling at you or even little kids or elderly people. We are travelling a lot and no other security staff at any given airport is so unfriendly and harsh. Worst thing about going on a journey."
Pros: "I love traveling on Singapore airlines. They have excellent service and always on time. Their entertainment system is very good. I won't say excellent as I've seem Emirates and they still have along way to go to catch up."
Cons: "They did not give us the landing cards and we had to fill them in at the airport. Many were like us and I am surprised. Also for business class passengers they don't get into a priority lane as you see in Emirates and other airlines. while Singapore airline is very good, they still lack in the details."
Pros: "I like the services from Singapore Airlines."
Cons: "Your web site tried to charge me $90 for aisle seat, do you agree that this is a big joke or what? I have decided no use your company any more. Not sure why a great airlines like Singapore Airlines would partner with your company???"
Pros: "Helpful crew. Full food service!"
Pros: "Everything great personnel"
Pros: "New plane- Airbus A350 with latest in seats, entertainment system, and cabin fittings. Decent wine. Highly courteous, attractive and attentive crew."
Pros: "Red wine was good"
Cons: "The seats in economy are now Way TOO SMALL! You better start calling Economy - "Stearage"! Food was not as good as on past flights with SA. Movie selection not as good as past SA flights. Earphones supplied are horrible!!!"
Pros: "Neat & clean flight.good cabin crew members.good service."
Cons: "Food served was not so good. Toilets are very small compared to other flights..speacially SFA - Singapore flight."
Pros: "Great service and very friendly staff."
Pros: "Good service and entertainment."
Cons: "I didn't like that the flight from Singapore to Mumbai was of a lower standard."
Pros: "The food wss delicious which was surprising. The lamb stew with fresh peas was delicious, and I don't even like peas!"
Cons: "Th entertainment system was old and tiny. Think watching VHS video tapes on a five inch screen. I think my phone screen was wider."
Pros: "Best coach experience I have had. Good airplane food. Gracious service. Tail wind made us early which was a good thing because LAX is such a mess and it would have been difficult to make our connection with the long bus ride and 2.5 mile walk to the Alaska terminal."
Pros: "The staff was very friendly and helpful. I got plenty of meals and they easily accommodated my vegetarian diet!"
Pros: "The plane cabin, the ease of seat selection, friendly helpful cabin crew, quality and choice of food, facilities in the toilets (mouth wash, hand cream, etc), choice of entertainment, early arrival, the price."
Cons: "That I could not afford to travel first class! which must have been marvellous when economy so good."
Pros: "Food was excellent, timely departure and arrival"
Cons: "Crew was not as friendly as I'm used to."
Cons: "Food not so good"
Pros: "Lots of movie and game options"
Cons: "Staff was slow to tend to my needs (i.e. Water), continually bumped into my shoulder or leg. Would not accommodate moving my seat next to my wife's because a couple wanted to have an entire row to themselves. Very frustrating"
Pros: "It was a standard flight"
Cons: "did not have my meal preference even though it was on the menu and being offered to others. Screen did not work to watch shows/movies. It was an outdated plane"
Pros: "Everything about this airline was great. It would be impossible to go hungry on this airline. Half the time I can't get a bag of peanuts on a 6 hour flight. On Singapore airlines someone was always there to accommodate you. Best service I've had yet. Highly recommend this airline!"
Pros: "I enjoyed the entertainment, food, boarding was easy, crew gave a warm welcome and was comfortable"
Cons: "I'm good with everything as there was really no down side"
Pros: "I loved the movie selection and the food options."
Cons: "The woman behind me kept insisting that I keep my chair in the upright position. With two crying babies on the plane, I was trying to relax and sleep as much as possible on the 12.5 hr flight. What bothered me even more is that when the woman asked the flight attendant to tell me to put my seat up, the flight attendant complied instead of telling the woman it was my seat to do as I wished. Why make the seats recline if they are going to bother the people behind? Why tell me to put my seat up if it was not a requirement for all (ie during take off or landing)? I did not appreciate this and it made my flight extremely uncomfortable."
Pros: "For medium range flights SQ uses A330s. Business class is really OK, not great. Each passenger can freely choose any configuration of the seat without inconveniencing others. Food is great, both in presentation and taste, and serve with refined courtesy... I will gladly fly on this aircraft again on my way back."
Cons: "The entertainment system has literally hundreds of choices -- many, many movies for all tastes under the sky. But there is one drawback. Each movie starts, not when you are ready, but when the system is ready ; you cannot pause, resume it, no fast-forward..."
Pros: "This was probably the best check-in I had. The ground attendant was extremely friendly and helpful. She kindly moved me to the exit seat and made sure I was sitting in aisle seats for the rest of my three flights. All until boarding the process was quick and breezy. In flight, the attendants were professional and friendly. Always smiling and helpful. The entertainment section and food were superb."
Cons: "The only negative thing was that boarding of this flight was late and the gates were switched about 40 minutes before boarding. This was due to the fact that the plane arrived a bit late. None the less, we arrived to Singapore on time and everyone made their flights."
Pros: "The movies"
Cons: "I had no space in my seat for 10 hours The internet I purchased was a scam that last for 15 mins It took forever to deplane The food was horrible"
Pros: "The crew was attentive, hard working and pleasant."
Cons: "Like most airlinesuccessful the space was cramped."
Cons: "Need more smiles and space"
Pros: "Crew was great. Boarding was efficient and timely."
Cons: "Vegetarian fare was not pleasing and seemed extremely repetitive."
Pros: "Crew was awesome"
Cons: "Food quality need to improved"
Pros: "Uneventful flight. Baby in next row only cried intermittently"
Cons: "Please place crying babies in a sound-proof compartment"
Pros: "Entertainment, crew was very hard-working."
Cons: "Economy seats are way too tight, had severe problems with knee room when seat in front was reclined. A terrible passenger just forward of me had no regard to this issue and refused to be cooperative. Food was lukewarm at best and was on mildly appetizing in economy."
Pros: "The crew and accommodations"
Cons: "Availability of vegan meals"
Pros: "Friendly and beautiful crew (specially one air hostess) lol"
Cons: "too long flight"
Pros: "The trip was very comfortable and food suited me"
Pros: "Qatar airlines the service was awesome and the planes very clean"
Cons: "Seating not able to upgrade"
Pros: "Behavior of the crews"
Cons: "Not enough leg room"
Pros: "The crew were nice and very helpful. Vegeterian meal was great"
Cons: "It was cold almost for everyone and everyone used blanket, some people asked for second blanket."
Cons: "Snacks and drinks could be betteri"
Pros: "Stewards and Stewardess were very prompt and always had a smile!"
Pros: "On business class, so service was extraordinary"
Cons: "The TSA agents broke my phone and tried to hide it in a secured package with another of my electronics. I questioned why 1/3 phones were in secured and the others were not. I was told to not open the bag until I reached my destination. Lucky I opened it after I cleared security to find that the face of the phone had been shattered with glass shards sticking out, I bought this to the crews' attention and was told to send an email to a random email for the airlines and that the incident would be investigated later. So basically I was given the brush off. Worst experience I have had while flying."
Cons: "The seat from Jakarta to Doha, especially the head/neck holder was uncomfortoble. Too big and stiff and wasn’t on the right possition even though it is adjustable. One of the crew didn’t say anything, not even smile after she opened the curtain between bussiness and economy class at row J K L. She just walked away."
Pros: "Crew, service, price"
Cons: "Seats are small"
Pros: "Any time dining, excellent food offering, excellent drink offering, and excellent service. Unbeatable!"
Cons: "Lack of crowd control at the gate during boarding. It was hard to squeeze through for business class boarding."
Pros: "Food, entertainment options, comfortable seats, warm blankets"
Cons: "Food wasn't good"
Pros: "It was exellent but long flight keep it up!"
Cons: "Everything was above avarage"
Pros: "Crew were supportive because pain in my heel and they ran out of food selection even though front of plane. Thanks especially to supervisor Jane."
Cons: "Need to provide further quantity of non veg selection even though front of plane. Plus the taste of all food were Unsatisfactory and could not finish that was starving at end of flight. Recommend hire international famous gourmet chief. Removing casing of my tablet for Qatar security airlines into usa was painful that broke 6 finger nails. Need to warn on the website or ticket security requires remove casing at Doha to usa. Had no issue from USA TO Doha which requires no removal of hard cover casing."
Cons: "Business class luggage came late."
Pros: "Helpful and friendly crew"
Cons: "Same as kochi to Doha flight"
Cons: "The seats were very uncomfortable. Food was less than mediocre."
Cons: "Preboarding area had no bathrooms. Boarding process was erratic with conflicting calls for zones. Discomfort with people bumping you as they walked down the aisle..toilets unkempt. Exit row USB port misaligned with seating area, so my USB cable bent and broke."
Pros: "outstanding crew -- particularly one flight attendant."
Cons: "Length of flying time -- not airlines fault. Could be more space"
Pros: "The Qatar crew was great and the entertainment was on point."
Cons: "That my departure times were 1 to 2 hours earlier than what was on my electronic ticket, if I hadn't checked on the airport website, I would've missed all my flights!!"
Pros: "The cabin crew, the cabin crew, the cabin crew. Enough said. They are thoroughly trained and exhibited unparalleled professionalism"
Cons: "Ground/baggage handling in ATL. Bags took 40-50 minutes to show up on carousel. The ground staff at ATL dropped the ball when everything else was going so smoothly"
Pros: "the crew as more customer friendly, and it appeared they really take care of customer, not just put some words on paper."
Cons: "i have requested the child meal on the web site and also requested the seat preferences, however when i boarded the flight, i came to know that they have only honored the seat preferences but not the food. on the serving menu, the veg option was available but we informed that the veg is available only if we have requested it on the web site, i had to survive with add-on food but not the real meal. crew were struggling to serve food for us."
Pros: "This review is for return travel from ATL to MAA (Chennai, India) and back. Route: ATL-DOH: about 14.5 hrs; DOH-MAA: about 4.5 hrs; Likes: 1. Baggage check-in process was simple and easy. 2. Meal preferences was good - I'm a vegetarian and on the onward journey forgot to specify the meal preference but the crew had enough inventory to meat the requirements. 3. Every seat was provided with a small plastic pouch/packet/goodie bag that consisted of a eye mask (very thoughtful), pair of sock, toothpaste+brush (very thoughtful), hand cream. This was very useful and effective. 4. Entertainment - options were good and current."
Cons: "Dislikes: 1. Online check-in wasnt easy; towards the end of the process, there is an option to email the boarding pass but this never worked. Not sure if this is something to do with the browser (tried with Firefox, Opera) 2. It would have been good, as part of the online check-in, if the users reminded to specify the meal preferences, etc. I forgot to specify the meal preferences but thankfully the crew had enough of what I wanted. 3. Take a relook at the packaging of the toothpaste tube in the goodie bag. It was sealed in such a way that it was difficult to open it w/o a sharp object. This should have been easier. 4. Seats were the worst part - poor legroom. Worst, the seat cushion is the worst. I think it was just a fabric over a metal seat with minimalist of cushion. ATL to DOH leg was the worst (and the longest leg of the trip). Unless you have open seats next to you it would be a back breaking and painful trip. Seat comfort wise, I would rate Qatar as the worst. Luckily on the return leg (DOH-ATL) next two seats to mine was empty, so was able to stretch and sleep well. DOH-MAA or MAA-DOH seating was little better (think its a older plane; newer planes have worst seats) 5. The website was damn slow while accessing from overseas. Even in the US, at times the website hangs-up, freezes or spins often. 6. Food was ok -dinner and lunch but minimalistic; I didnt see any specific breakfast menu or any coffee served separately (was part of beverage option during lunch or dinner) 7. There was no alert, communication, notification, reminder of upcoming trip via email or text, etc. Many airlines does this very often but Qatar was totally silent on it (they did have my email during checkin). Not sure why."
Pros: "The staff is friendly and attentive. Food has been flavorful and consistent in quality. Blankets and pillows have been clean. The energizer juice was an excellent option."
Cons: "The cleaning crew was in a hurry and there was a used cotton ear swab in the remote armrest. The tray did not close snugly back when closed up. The remote buttons were not quick to respond and needed to be pressed firmly and slowly. The food menu needs more lighter options. The toilet could use mouthwash addition."
Cons: "Checkin at Jakarta needs fine tuning. Checkin in started 30mins later than what the QR rep informed me an hr previously. QR lounge needs upgrading."
Pros: "Everything was excellent no complaints rated 10"
Cons: "I really enjoyed myself the flight and all I would recommend my friends to fly anytime rated 10"
Cons: "Before our trip we called Kayak service desk with the request to reserve our seats. The answer obtained was that we should do it online. When we went online there were almost no more seats available so we decided to go to the check in counter in the airport. Although we were more than 3 hours in advance in the airport there were almost no seats available. We were very disappointed about this service, we never experienced this with any other airline companies..."
Pros: "Upgrade to business class was a nice gesture and the service was impeccable.."
Cons: "Just a tad delayed in getting off the plane...not sure what took unexpectedly long"
Cons: "Poor service, didn't get to sit with rest of our party, food average, overbooked flight, no room for luggage storage."
Pros: "free flowing wine and beer --- unlike previous flight on QA when the actual supervisor of the staff did not allow a proper stipend of the red wine --- also I witnessed her incivility to another passenger which was appalling -- the crew on this flight deserve to be commended"
Cons: "nothing on the actual flight --- but i felt we had been promised overnight hotel stay since the layover was 8 hours and 55 minutes --- if was not granted in spited of 2 eMails and promise at the time of booking"
Cons: "in flight entertainment interface can be improved to be more user friendly."
Cons: "No flexibility in flight changes"
Pros: "-Great selection of movies, Ted talks, and games to view on individual screens, headphones were provided. - Blankets and pillows were provided to everyone, along with a kit with toothbrush, toothpaste, socks, and eye mask. - Adjustable head rest. - Nice to have wifi, although only 15 minutes is free."
Cons: "- Tiny, cramped seats and aisles. I'd heard the Quatar has more leg room than other airlines. This is definitely not true. If the person in front of me reclined all the way, they crushed my knees and I'm only 5'7". - Seat cushions are thin and hard. - baggage check in took a very long time; about 45-60"
Pros: "Customer service was super! Entertainment package was nice, many current movies worth watching ."
Cons: "No Wifi on flight !!"
Pros: "The food and service was great"
Cons: "The bathroom could be cleaner :)"
Cons: "All connecting flights to US are pretty long flights (14-16 hrs) and I personally, don't want to travel and try to avoid taking those long flights."
Pros: "The flight crew was great. They were very kind."
Cons: "The biggest problem with my flight was it was very crowded so it was hard to get comfortable for such a long flight. I wish I can afford first class but I can't."
Cons: ",also I had to wait for longer time again due to less people for wheel chair assist.."
Cons: "I was sitting on seat no 15J. Head phone socket was not working. i cant charge my cell phone. It was 14hrs flight. It was very difficult for me to pass the time."
Cons: "New Istambul airport requires walking 20-25 minutes when arriving and the same amount when departing. Even if huge you need to take a bus a walk under the rain. Bad planning"
Cons: "Poor customer service"
Pros: "Food was good. Able to get lots of water. Wide variety of movies/TV shows. Was happy with the service overall. Would compare them to Delta for international flights."
Cons: "Announcements weren't always clear but didn't really matter."
Pros: "Flight was supper comfortable and food was amazing Thanks to chef and pilot. Everything was good If I get good price again I will definitely fly with Turkish all the time :)"
Cons: "Very noisy plain . I could hear the air sounds only the bad thing was bothering me"
Pros: "Service & food Additional goodies"
Cons: "All 5 baggages where delayed and delivered after 5 days. 1 of them is still lost. Turkish Airlines ATL Airport ground staff is never to reach or never answers any calls, mails or notifications."
Cons: "The boarding crew"
Pros: "This is Mollah Maziber Rahman & Afia Begum. We lost one luggage. PIR #ATL TK 11108, Luggage booked # 0235701012/TK701012. Could you please send my luggage to 10715 Pine walk Forest Circle, Alpharetta GA 30022. This is urgent. Thanks."
Pros: "Flight was on time"
Cons: "I forgot to choose special meal request but they have good vegeterian food options"
Pros: "I like Turkish airlines. I was able to go on a City Tour and try Turkish cuisine provided by the Turkish airlines. I wish you distribute loqum (Turkish delight) on board like you did couple years ago. Turkish, you are the best! Thank you!"
Pros: "Overall, the flight was good, right on schedule. Crew were very nice and professional."
Cons: "I was in one of the seats next to the lavatory and the smell was quite unpleasant. Actually, I perceived a bad odor during boarding, the toilets were not cleaned for our flight."
Pros: "It's always pleasure to travel with Turkish airlines."
Pros: "Will definitely fly Turkish Airlines again."
Pros: "I enjoy flying with Turkish Airlines, because of the staff and great food options, but this time I was starving, to be honest, as the flight was almost 13 hours, and we ate like once or twice. Then.. I had to beg to water all the time. Why would not you provide with plenty of water for such a long flight? This made my flight not great. Boarding process.. HORRIBLE. Took me 1 hour to pass 50 meters of space with endless checkings. Never seen this before."
Pros: "The crew looked after the children on the flight giving them coloring books, milk and little things I noticed. Therefore the children on the flight didn't fuss a lot therefore they didn't disturb the other passengers"
Cons: "Congested, the cabin crew did not give enough water. Did not walk cabin often enough m."
Pros: "The meals were delicious The crew was so kind and paid attention to detail They passed gifts out during flight They made sure our needs were met The best airline experience I've ever had"
Pros: "Awesome service, comfy business cabin! The Atlanta employee who managed the laptop return was one of the best employees/representative of a company I have seen. He was open, friendly and communicative keeping everyone informed of the process of laptop retrieval and was organized despite it all. I wish I got his name!"
Cons: "Checking laptop in Istanbul was very inconvenient, and retrieving it in Atlanta took a lot of time as we had to wait at baggage for it to arrive. Not Turkish rule, but still a consideration for future flights."
Pros: "I have taken the same route earlier past year Atlanta-Istanbul-Sarajevo ,and return Overall best experience best comfort and definitely beat food"
Pros: "pleasant flight attendants good food food always available which is nice for 11+ hour flight superb selection of movies"
Cons: "Turkish Air desk at airport gave us incorrect information that nearly made us miss our flight"
Cons: "Homeland has made flying into the us miserable. The checking of cameras is ridiculous. If they work we should not have to check them. Then when we landed the nastiest people are in the us Turkish check in was painful and makes one consider not flying"
Pros: "I made it home a few minutes early. The flight attendants. The inflight bathroom was clean. The dinner rolls were warm."
Cons: "The airport felt like 95 degrees. There was no elevator to carry luggage and my cat downstairs. Everything had to be hand carried, two large bags, a carry-on and my handbag and my cat. I was kept waiting many times without explanation. The carpet in the plane was soaking wet...when you step on it you could feel liquid splash up on your feet. the airplane was quite warm. The seat would not stay upright. The children behind me kicked my seat the entire 11.5 hour flight. The monitor to watch TV also would not stay upright. The solitaire game would never load. The airport crew had conflicting instructions. My checked bags were damaged and bungee cords were missing. I was not alerted before boarding that my computer, tablet and camera would be confiscated until my ATL destination and therefore they were not properly padded for flight. A long time to disembark the plane...The attendant had to call and ask where the connector was to let us leave."
Pros: "The quality of service on Turkish Airlines is really good. I appreciated the friendly and pleasant attitude of all the flight attendants that I came in contact with during the flight."
Cons: "It was such a long trip, a little more than 12 hours and my legs get really stiff after sitting for long periods of time. That is not the fault of the airline, just something I have to deal with after having both knee joints replaced."
Pros: "I definitely recommend Turkish Airlines because of the services offered and customer service."
Pros: "Great experience whether I was going or coming. I loved it."
Cons: "Waiting on the tarmac for the bus to shuttle us to the terminal. The limitation on carrying my laptop into the cabin. Having to check such expensive, delicate equipment under the airplane where baggage handlers couldn't care less about how they manhandle the luggage sucked."
Pros: "Usb chargers"
Pros: "Service.. questions answered. food"
Pros: "The Food"
Cons: "The seat size"
Pros: "Love it"
Pros: "Boarding experience was chaotic however that wasn't due to Turkish Airlines."
Pros: "The crew was very helpful in getting the Wi-Fi to work on my phone. The food was delicious."
Cons: "Not enough leg room for me at 6'3"ans the guy in front of me reclined his seat for the whole 12 hour flight!"
Pros: "The attention from the crew and services"
Cons: "One of my lougage was left behind , I got after a week of stressing from one state to the other with lot of stress and unplanned expenditure I was not really sure whether it was their fault or air canada who charged me $225 for a little box mearnt to b a hand lougage. .. I was really pissed but on all the Turkish airline gave their best but the connecting flight air Canada has the worst services ever.... no food or drink was offered all through to Canada and their workers lack customer service"
Pros: "It was s safe flight."
Cons: "We were forced to go through numerous security checks. The last check was at the gate and our carry-ons were searched yet again and our laptops, cameras and iPads were taken. Apparently we cannot bring these items on the plane and no one told us, the customers who paid to board this flight. Plus the wifi was not free. And when we tried to use the wifi code we were given from the crew as a "perk" from our camera Ana iPads being taken, that still did not work. So that was a 13 hr flight with no wifi. Plus on my flight from Istanbul to Atlanta my Tv did not work and the crew didn't speak English and could not understand my complaint. Overall the worst flight ever, close to a Delta flight which everyone knows is the bottom of the barrel of airlines. When we finally arrived in Atlanta it took 3 HOURS to get our baggage. We landed at 7:45 PM and did not get our bags until 11 pm. We were not told what the delay was and to just be patient. I will a NEVER take this airline agin."
Pros: "Great crew and service"
Pros: "They should inform layover passengers about getting their visa for free hotel accommodations."
Pros: "Friendly service and plenty of food"
Cons: "They cancelled my flight but there are free tours or free hotel accommodations that are offered"
Pros: "The Flight Attendants were really nice."
Cons: "You could not control your air conditioning and it was very warm in the front of the plan but cool in the back."
Cons: "Not enough leg room."
Pros: "Service was excellent."
Cons: "1) The foot rest blocks the ability to stretch your legs. A very uncomfortable 12 hour flight. Cramped. As a result, I will probably go with another European airline on my trans-Atlantic flights. 2) You need to offer snacks between meals on a 12 hour flight (back in the galley). Every other airline I have flown offers these on long haul flights in the galley - usually a small snack like chips or cookies. Your flight attendant told me that she would be serving the second meal in about 4 hours. Really, I was shocked that nothing was available in between meals on such a long flight."
Cons: "It was hot on the airplane"
Pros: "Hey, two checked bags free, two free in flight measl and drinks including alcohol, and coffee service midway, free in flight movies and music, free headphones, free blankets, and a free toothbrush, yea toothbrush, its like flying in the way way back."
Cons: "The check in lines are very very long and take forever"
Pros: "It got me there alive"
Cons: "better entertainment, but still not the best"
Pros: "That it was a direct flight ."
Cons: "I usually prefer Turkish Airlines and always seek to take it in most of my travels. This time the service was not as I have been used to . Too many people were changing seats with permission from the air hostesses . The air hostesses missed me 3 times for food and beverage . They passed right by me . They weren't organized at all. I had to call them to remind them to give me some food and drink. Plus when boarding they only announced it in Turkish and not English"
Pros: "Seat comfort and entertainment was good."
Cons: "Boarding process was poor. CREW HAD NO CONTROL over passengers standing, opening overhead bins and walking around while plane was taxing. FOOD WAS POOR at best horrible at times."
Pros: "I didn't like anything! Extremely disappointed and not planning to fly with Turkish Airline again. I been flying with Lufthansa since April 1993 twice sometime 3 times a year and I don't remember ever being annoyed, disgusted, treated poorly and rudely and disturbed with any of their flights as I was on Turkish Airline! Ms. Meryam was the rudest human being/ female I met so far! Extremely rude , unprofessionally and very unfriendly Ummi G. Gunturk"
Cons: "I didn't like anything! My seat was broken, didn't move , the seat arm was broken , TV screen was broken and the crew didn't have the curtesy to even bother to upgrade me to a better seat. Instead the dumped me to the second to the last seat all the way in the way which the seat didn't work either. I been on the broken seat with my neck braces around my neck on (due to a neck injury) for 11 hours and the crew didn't give a damn about me!!"
Pros: "Turkish Airlines has some of the best amenities of any airline: great meals (and often), clean planes, plus two free checked bags for flights between Middle East and USA."
Cons: "The plane was overbooked with MANY seats having been doubly assigned. After more than half an hour we were given a new seat assignment (in first class! Business class had already been filled with other double bookings!). They did their best to accommodate everyone though and the remainder of the flight was very pleasant."
Pros: "The crew members were so nice and helpful. Food was good and delicious"
Cons: "Boarding was terrible. They had three departure from one gate. Not organized at all"
Pros: "Good experience overall"
Cons: "Slow ticketing process and not so friendly staff."
Cons: "We called Turkish Air and chose our seats. They changed our assignment to inside seats. No notification."
Airlines flying from Indonesia to Georgia have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Indonesia to Georgia
Masks required on board, masks provided on flights from Indonesia to Georgia
Social distancing seating
Middle seats unavailable to book on flights from Indonesia to Georgia
Testing for antibodies, testing for symptoms for flights from Indonesia to Georgia
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