First international flight where the meals were not to my taste.
Overall, my experience with EVA Air was mixed. The highlight was that the airline clearly tried to provide a premium dining experience by offering the Michelin-starred Kanpai Classic beef yakiniku rice. However, in the limited space of an economy-class cabin, this meal felt overly oily and not very practical to eat. The sauce and grease made it easy to get one’s hands or tray table dirty, and after the meal many passengers may need to go to the lavatory simply to wash their hands. While the food itself may be high quality, the presentation and practicality did not seem well suited to an in-flight environment. Another disappointing part was the paid Wi-Fi service. I paid for the internet package, but the service did not work properly. What made the experience more frustrating was that passengers then had to spend additional time requesting a refund, and the refund process itself was slow and inconvenient. For an international airline, I think a malfunctioning paid service should be handled more efficiently. As for the seat, I feel EVA Air’s economy-class seats may be more comfortable for Asian passengers or people with smaller body frames, but they may not be as comfortable for taller or larger Western passengers on long-haul flights. The overall cabin environment also varied during the flight. Some passengers were not very mindful of noise, cleanliness, or shared cabin etiquette, which affected the comfort of the journey. I believe clearer reminders from the airline regarding cabin manners and hygiene could help improve the overall passenger experience. In short, EVA Air has some strong points, especially in trying to offer a premium Taiwanese-style service, but there are also areas that need improvement: more practical in-flight meals, a more reliable paid Wi-Fi system, faster refund handling, and better cabin management during long-haul flights.
Other than spotty internet, great servic, comfortable and smooth flight!
Crew was good. Sometimes food was eh. The spaghetti is gross for me. First time i got food, they didn’t provide utensils so i ate with my hands. I was hungry. They gave it to me 20 mins later when a crew member came by. I would fly with them again. Nobody is perfect
Eva air was fine - Trip.com via KAYAK sold my family access to a “VIP” lounge fo a layover in Taipei… i’m please look at my pictures. It was a scam, Trip.com knows it and they are perpetrating a fraud through your web site.
What could have been better, was we were delayed from takeoff for two hours. Initially we were informed that we were delayed for refueling. Then we taxied out on the tarmac, then just waited there for a long time, with no explanation of the delay. Were we just waiting on takeoff clearance or was there some other reason for the delay? The pilot, nor none of the crew informed us passengers. That was not good customer service. That needs to be improved, whenever a delay, inform the passengers for the reason.
This flight was long and I am so thankful I had a seat in the back of the plane. As I usually must get up and stretch every hour . The crew were probably the most friendly I have flown with. Thanks and I will book again with Eva air. Food was ok too.
Sub sandwhich for a snack through mid flight and giving a bottle water was a good idea
Overall great experience. All four members of my family were seated together without paying extra to reserve seats. Everything was on time. Food was great and healthy. Media entertainment was good. Rock music could be added as a listening choice. No issue with baggages. Flight attendants were friendly and helpful. I would recommend EVA to friends and family.
t and I Flight crew did excellent job taking care of us and feeding us and staying professional. The boarding was delayed by an hour and then extra security measures were taken. No real explanation except for they said it was more of a maintenance dey
Food we select all the airlines, but they said not selected, it’s bad experience.
My seat was so hard and uncomfortable. I took AA to Japan longer flight no tailbone pain. Coming back on JA shorter flight my tailbone was killing me no cushion on seat or just worn out.
Not very much of anything, it probably was once of my least favore business class flights I have experience in all the times that I flew Boz class
Great. Better than average US carriers on overseas flights. Still room for improvement to rise up the average Asian and Middle East airlines.
I am trying to select a seat during booking but it respond that set assigment will be given during check in, and the seat assignment they give is in the middle seat and 2 row from the rest rooms, i am the person who pee a lot in this case I disturb so much the person beside me ,this trip is from Haneda to Texas, the trip from Texas to Cvg is a much better because its a smaller plane few passenger
I wouldn’t know, I tried to contact you days before to reschedule my flight back to Okinawa but you left me on hold for 2 hours. I tried calling multiple times and not once did you pick up. I had to spend 2000 dollars on a one way ticket back to Okinawa because I couldn’t get ahold of you guys to change my flight.
My luggage is missing and waiting to hear back about it. 3 of my 6 checked bags didn’t make it to DFW.
I avoid American Airlines for a reason. Our flight was delayed at LAX. The situation at the gate was chaotic. The woman making announcements wasn't being clear or transparent regarding why there were delays. There was a lot of confusion regarding flight and gate status. Other passengers were pretty rude. I was elbowed in the eye by someone who was in a hurry to get their bags from the overhead bin immediately after the flight landed. Ultimately, I will avoid AA as much as possible in the future.
I wish I was able to flew with JAL all the way to DFW. After my JAL flight to Japan it was taken over by a flight with AA which is another experience, the plane was not as roomy like JAL. I was terrified to drop anything in the floor and not have the room to bend and pick it up. My wifi din not work at all, l just slept through majority of the flight. Although not a bad experience, I still wish that I flew JAL straight to DFW for the experience.
This portion of the trip from HCMC to Dallas was operated by American Airline. Unfortunately they are 2 steps below JAL in overall quality. Regardless, AAStill got me where I needed to go on time.
The flights with ANA were great. The flights with United, not so much.
I enjoyed the flight, but a little too much turbulence on the flight. Thank you for the meal and entertainment. This kept my kids entertain during the flight. I have to admit comparing the crew from ANA vs United, there was a sense of more accomodation, friendliness and service compared to United crew. I felt for the United crew, it was just a job and it can be seen in there demeanor and delivery.
Attendants were very kind and frequently offered water and snacks. Food was excellent. For some reason, my IFE system would not play dialogue for any media despite my efforts to change to different language voiceovers, restart the system, etc. so I could not watch any videos.
Choice of movies dated as with the screens. Major room for improvement on the software to sort and select choices.
Although the crew was eventually very good, they complained loudly about EVERYTHING before the takeoff. Did not set the stage for a good trip in business class. The western meal choices were pretty mediocre as were the wine choices. We took an ANA flight to Tokyo and they were outstanding!
The lounge in Japan was busy and smaller. Have great choice of ramen.
I couldn’t sit with my daughter. we are separate and both seat was not window or halway side. in the middle. if we sit together will be share comfort seat and more easy travel. this is bad.
The meals were sufficient and tasty considering it was air travel food. Water coffee and juices offered each time a meal came by and water distributed between meals. It was good service in my opinion. Plenty of movies to enjoy. May not be the one you want but plenty of older movies and plenty of current ones as well. I enjoyed the trip.
Upgrade the comfort, food and attendants. Also we arrived in Houston in the morning. The meal they served two hours before our arrival was a dinner entree. It would have been a lot nicer and much more appropriate to have had breakfast.
Japan and China airlines were incredible. On board service was impeccable. All the flight attendants were helpful, friendly, and always smiling. Airplanes were very clean. The boarding crew was extremely accommodating and very nice as well. Overall I was extremely impressed.
