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Courtesy and smiling faces.

I actually have no complaints. All went well on both legs of my flight.

Coffe and snack

Flown with Delta, AA, United and a lot of other carriers, but Etihad felt a little more special. Was a little skeptical never having flown them before but was pleasantly surprised. The service was just better, the seats were just better, the food was just better. Overall, everything was just a bit better than what I was accustomed to. I will be definitely recommending Etihad to F&F.

The food gets a little monotonous. We got served rice on 4/4 of our meals... lol. It;s better than not getting any food but it;s the only thing that was a little off.

Crew was nice

I

Our flight was cancelled and rebooked for 6 hours later. We did not get notification of this change. My gluten free meal was not on the flight that was changed. All the airline reps that I spoke with were very unhelpful.

Announcements were made in Japanese, English, and Thai. We were warned about turbulence several times in all languages. Flight to Bangkok from Tokyo had a USB port to charge my iphone, but flight back to Tokyo did not. Service from cabin attendants was excellent. One apologized twice for running out of the lunch selection I wanted to have, even though I was happy with the chicken curry. Courteous staff and pleasant experience, even with a competitive airfare. I would fly JAL again.

The crew at the gate as well as the crew on the plane were excellent and very helpful. The gate crew made rerouting very easy.

The 3 hour delay made for an exceptionally long trip. Delays are so very common on United; especially when connecting through O'Hare.

Flight delayed due to weather. Rebooking was a zoo, had to pay for hotel room and worst of all waited over an hour at baggage claim to get our bags back. It's taking us 2 days to get from Albuquerque to Austin.

The food plan could have been a little better. I was told they ran out of vegeterian food and then was given vegeterian food.

Ground staff was courteous and helpful.

Delayed flight.

Had to pay to pay extra to watch t.v. was $7.99 for a 2 hour flight. Could go to a theater for those prices. Everyone in my group complained about it.

JAL is the best airline I've ever flown.

Food isn't to my liking but was good.

The food and plum wine. The entertainment packet was nice too!

The folks coughing on the plane.

Layovers

Food pathetic & bogus movies

Nice people, good food

Old-=fashioned business configuration

I liked the overall service and professionalism.

The entertainment selection was limited, it was an older system I assume as the screen was not touchscreen.

Every flights I onboarded Was nice. Crew members were nice and Co operative. Diwali surprise was really great.

Flights was delayed by 20 mins from JFK airport to Abu Dabhi. Food was horrible. No desert provided. Juice was not natural. It was sugar added juices. Two hour free Internet never worked. Landing was not smooth.

The crew needs to smile

All flight attendants were very friendly. Their polished appearance showed a level of professionalism that can sometimes be lacking with certain airlines. The seats featured foot and neck rests which provided some extra comfort during our long flight. Having a large selection of movies to watch in my personal monitor was fantastic. If I had the opportunity to choose Japan Airlines again, I definitely would.

Our flight from Bangkok to Tokyo had WiFi for purchase, but our flight from Tokyo to Hawaii did not. Had I known, I would not have purchased a 24 hour plan. There was some turbulence during the flight (some continued for over 30 minutes). I am used to the captain or crew of the plane making an announcement to passengers about what is happening and when to expect "relief", but there was no communication. Just an added touch to make passengers feel better.

Courteous and pleasant flight attendants...exceptional service.

Couldn't book preferred aisle seat...assigned a center seat. Not adequate leg room.