At no time was I made aware during my booking that I would be charged for a carry on. The total cost added $60 to my flight. I feel completely mislead. Customers also had to pay for water on the flight which was ludicrous.
People have been trapped in the terror of airport experience perience. From security to car rentals and flights. A sincere hello and gratitude for people whi decided to fly with you could be better. Flight attendants did not smile much. You can change this and attempt to make the experience change and remove the, "i just have to deal with this crap" taste out of people mouth. We need to make a wowing experience occur.
People flying on the flight seem like they have never flown before. A woman actually got up during take off to use the restroom. Very little to no leg room. Flight attendants looked like you were putting the out if asked for anything. And the fact that it cost me $55 to carry on my own bag is outrageous. Never will I fly spirit again.
I wasn't feeling well and got up to go to the restroom. A rather large male flight attendant was sitting in a jump seat in the back of the plane. His legs were stretched out and I couldn't get past him so I said excuse me, I need to go to the restroom. Even though there was a vacant restroom less than 10 feet away, he said there's a rest room in the front by that red light. He did not move his legs.
the price for the trip does not include that you have to pay for Carry-on, which is an odd expense to passengers. Especially for shorter trips with the round trip the carry on charge would equal up to at least $60. Which would equal to another airline who is comparatively better especially because those airlines aren't worrying about charging the customers for every single thing. Additionally, Frontier isn't a participant of the TS-Pre Check program, which Frontier should advertise.
Everyone was polite and The airplane was clean. Even though we were very late every member on staff was kind, patient, and happy.
We were about 1 1/2 hours off of it original departure time. No one explained a thing to the passengers. We were delayed and when we finally got on the plane we waited a whole hour to take off. There was no information passed to us about how long it would take and our potential wait time. When it is time to check in, we had to purchase our seats. No where, when we bought tickets for this flight, did it say we had to pay extra money to actually sit on the flight.
$35 to check a bag.
$40 for any carry-on that doesn't fit under the seat!
$6 just to select a normal seat.
They make you pay for all beverages or food except "complimentary water."
Very old airplane, if you have any carry-on you'll have to pay $45, the crew wasn't really that friendly, the plane just felt old, like the oldest plane I've ever been on. It didn't take turbulence well, so we were getting knocked around the entire flight. They were offering 'free water" as if it were some big favor.
After flying Frontier Airlines for the first time with my 4 year old daughter, I was pleasantly surprised with my entire experience. The staff was very friendly and helpful at the gates, the flight attendants were amazing and both of my flights arrived earlier than expected!!! I will fly Frontier whenever possible!!
No airline miles for flying with this carrier, but for the price of my tickets and for the savings it didn't matter to me anyways!
My sister and I and another passenger (not with us) came to the gate at 10:00am and our flight was at 10:15am. When we walked up there was a woman and a stroller just going through the gate doors but when we got to them the attendant said that we were too late and missed the plane. She said we needed to be there 10-15 minutes before departure time. The other woman showed her a phone with the time on it and said it's only 10:00am now and there was no page with names or last calls. And a woman just went through. The woman told us it didn't matter, they couldn't take us and sent us back downstairs to get a new ticket. My sister and I were at the coffee shop about 100 yards from the gate and if we would have heard our names being called or a last call for the plane, we wouldn't have gotten coffee!
We had to go back downstairs to get another ticket, the plane they put us on was boarding right then and they told us they would have someone walk us through TSA but after we finished with the tickets they told us to go up and someone would meet us there...no one did. Thankfully the TSA guy remembered us and let us through the front of the line. When we got to our gate the woman there reminded people that if they were going to the bathroom or getting anything to make sure they were back 10-15 minutes before the plane was scheduled to depart. That flight was delayed 20 minutes anyways. I will never, ever, use Spirit again.
I wasn't able to check in on my app which had me frustrated when I arrived at the airport. Upon speaking to the agent at the desk she gave me a complimentary upgrade to first class. Such great service, I was thoroughly pleased!
For the duration of my trip this was a great cost efficient flight
My flight back was delayed by like 3 hours. I understand things are pushed back at times but I wish I had a solid way to know it was set back so that I didn't have to wait 3 additional hours
Flights a few hours late, and then the time to turn for the better, and asked the staff, they actually said that I would like to wait, this flight service is really too bad.
AA changed my flight plans which resulted in a 4.5 hour layover in Philly. The gates were filthy, there is not much selection for in-flight food and nothing for entertainment. I couldn't even find an outlet that worked at the gate.
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