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Top 5 airlines serving from Iowa to the Dominican Republic
Scores according to KAYAK customer reviews
Pros: "Very engaging crew."
Cons: "Waiting 45 minutes, and 30 minutes after flight time for a few bags. They could have traveled on the next flight and arrived at almost the same time."
Pros: "Crew was friendly and efficient."
Pros: "Flight to Atlanta was good going to watch a movie. Missed our connecting flight in Atlanta due to sitting on the tarmac for 25 minutes"
Cons: "Do not put your connecting flights one terminal miles away from the other terminal"
Pros: "The crew on both legs of our trip were nice and accommodating."
Pros: "Crew very nice."
Cons: "Better food"
Cons: "Better accommodation for handicap passengers."
Cons: "We were late getting into ATL."
Pros: "On time departure. Amazing entertainment selection. Awesome flight attendants. We had a very pleasant and easy experience. Love Delta!"
Pros: "The entertainment on the plane was nice. One of my airphones did not work."
Cons: "If the screens were updated and a little easier to touch."
Cons: "more leg room is needed"
Pros: "Short and easy"
Cons: "Food was just a snack"
Pros: "The last time we flew Delta, we were underwhelmed. Our flight was delayed several hours and there was nothing exceptional about it when it did finally leave. That was 5 years ago, and there's been a lot of changes. There I'd now in-flight entertainment, reasonably comfortable seats, and everything was on time."
Cons: "Virtually no food options."
Pros: "I think they flew so fast. We could land almost on time even though we departed a hour late. Airplane was new and clean."
Cons: "Boarding was chaos. They overbooked 25? 45? Anyway, they are in panic. They tried to request ppl to take next day flight by giving away 300 gift card etc. the ppl who were told there are no seats upset and arguing at the gate. Flight was delayed for one hour. Once we are on airplane, they are still shuffling seats around, so ppl cannot move forward. Just standing there for 10mins waiting for things to settle. Flight attendants did not give us a headphone. (I have a headphone for iPhone X so I could not connect it to their entertaiment system.)"
Cons: "Toilets space are below standards"
Pros: "Super friendly flight crew."
Pros: "No waits, front desk personnel were helpful about baggage accommodations. Clear communications."
Cons: "No issues."
Cons: "Was late almost for an hoir."
Pros: "Waited for me"
Cons: "Damaged my suitcase upon arrival"
Pros: "They waited for me as I was late"
Cons: "My suitcase was damage"
Pros: "Great friendly crew. Great entertainment with movies on a short narrow body flight!"
Cons: "Boarding and disembarking was again slow. Must be a cultural thing as each flight in the US seems to be like this as people take ages to get their bags organised on arrival. Chaotic boarding is compounded by the back of the plane boarding last.... everywhere else in the world loads everyone together or does the back of the plane first and it's much quicker!"
Pros: "I like the snacks they are not giving out on the flights. It seems that Delta is trying to make the flying experience nicer instead of more tedious and uncomfortable like many other airlines, which is appreciated."
Cons: "The flights were both operated by Delta but booked through WestJet, and the flights themselves were fine. The booking was through WestJet (found the flight on kayak which kicked me over to West Jet's site) and check in was a pain. Their code did not work for their site or Delta's, I had to FB message them both leaving and returning to ask for the correct one, and the first request took them hours to answer. I'll just book Delta next time and save myself the trouble."
Cons: "It’s was the best flight in my life"
Pros: "Quiet, friendly, fast and efficient. What you'd want for a flight at 6am"
Cons: "The poor service provided to customers when a flight gets delayed, there was no explanation, no gate, we were walking around the airport without any information and the food voucher barely cover a meal."
Pros: "i liked the aircraft and the fact that you could watch movies on your phone!"
Cons: "you couldn't hear the staff when they started boarding the plane"
Pros: "It all went very well. Arrived 20 minutes ahead of time. Wifi movies were great. Stewardesses were very efficient."
Cons: "Took forever to board and get off the plan."
Pros: "The two Flight Attendants were very attentive, personable, and funny, and interacted well with the passengers."
Cons: "Nothing, everything was good."
Pros: "The crew was fantastic. I generally love flying Delta and find their crew to always be very professional and kind."
Cons: "As this was a smaller, regional jet, there weren't a lot of amenities. But that's fine, it's only a 40-minute flight!"
Pros: "Staff were awesome. Give them a raise."
Pros: "The crew was good and attentive"
Cons: "The management was horrible, if you already knew the pilot was working extensive hours you could have had another pilot on standby just in case... I'm sure it would have been a lot cheaper and less of an inconvenient for everyone on the flight..."
Pros: "It was on time."
Cons: "The plane was dirty and there was a lot of trash around my seat."
Pros: "I liked everything."
Pros: "I liked the in-flight service and the complimentary snacks and drinks despite the short trip."
Cons: "I did not like that there was not enough room for our 50L Osprey backpacks to be placed under the seats."
Pros: "Gate and plane crew helpful, smiling, courteous. On time and baggage provided quickly."
Cons: "Seats uncomfortable, no power, service predictable and boring snacks."
Cons: "Flight attendant kept giving nasty looks to a little girl that has to keep going to the bathroom. She also served drinks and crossed over my face each time without even saying "Excuse me." She kept bumping me with the drink buggy and didn't say a word."
Pros: "We upgraded our seats to Delta Comfort, at a cost of round $90 per flight. It was well worth it!"
Cons: "Was never able to get on flight. The plane lost a windshield wiper and didn't have any spare parts."
Cons: "Not a fan of having "final boarding call" announced to run to the gate, only to sit on the plane at the gate for 30 min because of a scheduled delay at my destination. I know the flight wasn't very full, but that cost me an opportunity to eat dinner. I had to cancel a fast food order because I thought I'd miss my flight!"
Pros: "On time Clean airplane Smooth ride Friendly staff"
Pros: "The customer service was great, the crew was great, the flight was great, everything was outstanding"
Cons: "There was no wifi"
Pros: "smooth flight"
Cons: "I'm not sure if this staff is exhausted or just over there job, but they cow towed to a woman who made major complaints about the air conditioning and even gave her points to help her deal with the temperature. Strange. They were only gold stays and I'm only Platinum and didn't complain once. Oh well, that's delta, we all deal with their silence when we post anything that is unfair."
Cons: "Dirty windows. Could not see out window. I have a photo if requested. I am 6'4" the plane was small cramped and uncomfortable."
Cons: "The comfort seating on this aircraft was not as good as other Deltaflights. No extras or service."
Pros: "The check in personnel was fantastic - very helpful and friendly with a very relevant story that made me feel more relaxed. Our not so good seats were somewhat compensated by the plane staff that gave us each a full beverage can, extra pretzels, and some cookies."
Cons: "Our seats that we'd picked out seemed to get changed when we checked in and we got out in the last row, which had no window, and smelled strongly of bathroom cleaner."
Pros: "Even though my flight was delayed due to weather, the Delta flight crew did a great job keeping us comfortable and informed on what was happening. They did everything in their power to get us to our destination as soon as possible."
Pros: "I had an empty seat next to me. Flight took off on time and arrived early. Crew was pleasant."
Cons: "bathrooms were very dirty. No one cleaned them up."
Pros: "Seats were comfortable"
Cons: "Flight was delayed by 30 minutes for No Reason"
Pros: "Yes the crew was good"
Cons: "For me all was ok"
Cons: "Just like every other airline, small seats."
Cons: "The seats are very uncomfortable but other than that it was wonderful!"
Pros: "It whas comftable"
Pros: "Crews were helpful. Seats are comfortable enough."
Cons: "Foods could have been better. But, all airlines foods are pretty bad."
Pros: "On time"
Cons: "Expensive airline for type of service. Hate their monopoly in the region. Plane news some update.. very bad sandwich, it’s better not to give anything than that."
Pros: "Food was good. Movie selection was really good."
Cons: "The boarding process could've been smoother if the desk crew could explain better how the process works."
Pros: "Boarding very quickly"
Cons: "No entertainment"
Pros: "Quick and easy boarding process. Hassle free flight."
Cons: "The chicken wrap was terrible!"
Pros: "The crew was great and the food selection very good as well"
Pros: "I had more space."
Cons: "Landing was rough"
Pros: "Crew was great seat was v comfortable but good choices were not good .and the entertainment system was v mediocre .make sure u download something to watch on your phone prior to the flight .also u can pre-order vegetarian meals"
Cons: "food choices and entertainment could have been better"
Pros: "Good food (especially the Fruit platter we get when departing from Panama and the Guayaba juice that's available in all flights), very short layover, short flying time, allowed 2 checked bags plus a carry-on and a personal item."
Cons: "Web-checking still a little buggy (I'm not allowed to web checking when going to the USA, when departing from the USA and my destination address is in a different country I'm still forced to choose a US State to continue). Also Panama Tucumen Airport is awful, crowded, expensive and usually dirty."
Pros: "nothing this was my poor flight in my life."
Cons: "Todo, me toco un tripulante de cabina grosero y mal educado, me dejo todo el vuelo descontento, sin conocimiento de su trabajo y descortes. realmente tengo que encontrar un sitio de queja por este vuelo. Muy mala expericencia. vuelo CM436 Lima- Panama del 2/13/2019"
Pros: "Quiero mis maletas no llegaron"
Cons: "Quiero mis maletas no llegaron"
Pros: "Time correctly"
Cons: "No comments"
Pros: "Excellent service, on time!!!"
Pros: "Different price choice"
Cons: "Was good all"
Cons: "Not much room for legs ... I am petite ..can’t imagine regular and tall people’s pain"
Pros: "The crew very nice . Flight right on time"
Cons: "The crew very friendly . But the seats sucks"
Pros: "On time."
Cons: "Crowded in coach"
Pros: "Servicio al cliente excelente. Servicio d primera."
Cons: "Seats are too small, my legs did not fit."
Pros: "Flight was on time. It was my connection flight, arrived from Mendoza ARG and continued to Toronto. In Mendoza I got boarding pass for second leg of flight (Panama - Toronto) with the gate number and boarding time. Everything was correct, not even gate number changed. Plane was new, crew OK, food OK. It was a pleasent flight."
Pros: "On time as usual, good service"
Cons: "The temperature, too cold"
Pros: "Straight forward, no BS. Love it"
Pros: "They provide any of your requests is they have it"
Cons: "Everything was fine"
Cons: "Horrible wheater"
Pros: "For the most part a punctual, comfortable flight, the crew did their job well. No entertainment, small snack etc."
Cons: "They broke off one of the 4 wheels of my checked-in bag rendering it useless. I approached the luggage complaint section of Copa Airlines and they said they only fix or replace bags when they make an actual hole in the fabric, which would basically require using a sharp knife or a chainsaw. Broken wheels (mine was completely gone), handles etc don't count, in other words, they can throw around your bags like they mean nothing to them because their policy protects them, not you. I'm pretty sure Copa isn't the only airline doing this but it needs to be said regardless, it's really not fair the way they treat / abuse customers' belongings without making themselves responsible for hardly any of it."
Pros: "Like the Vesel, confort and crew where on point They where only airline that actually , gave something to eat at no cost , an example of what we used to have with Americans main airlines"
Cons: "Honestly it was our best flight , You should take Note ant get back to basics !!! Sometimes in most cases good service outlast, values and shortages, I️ believe that American Airlines should strive to take and maintain the lead as the leaders we are in the world"
Pros: "Servicio del copa club es excelente"
Cons: "Poco espacio en maletero."
Pros: "Staff was nice and friendly and encourage you to take the alcoholic drinks! Meals were ok, but they confused shellfish allergy with gluten allergy. They allowed me to switch meals though."
Cons: "Seating is tight in the main cabin, location of headphone jack (side of hips), quality of headphones given to you (mine broke in the port), no individual tvs in the head rest, no WIFI (just terrible) and the worst was the second security check at the gate in Panama (my friends had to down their water or get rid of it before the flight)."
Pros: "We made it on time"
Cons: "The food was not very good, the crew can offer water more often"
Pros: "comfortable seats with good leg room, very good food provided."
Cons: "Food, craft, seats, entertainment, costumer service... everything horrible"
Pros: "I really liked very single thing. i´m really very satisfied with the attention. thanks a lot"
Pros: "Food, crew."
Cons: "The plane went to land in Barranquilla but came to land too quickly and once he touched down he had to accelerate and take off again. Very uncomfortable 20 minutes circling without an announcement."
Pros: "I liked the fact that there was variety for entertainment! There had great movies, new ones, not all airlines focus on that. Another thing was the food and drinks that the offered. They really kept passengers happy."
Pros: "Getting off the plane"
Pros: "The flight attendants were super nice, and caring, they brought me a new pair of headsets when the original one broke."
Pros: "Cordiales y muy amables. Buena comida."
Cons: "Por favor confirmar gate con anticipación o si hay cambio de gate avisar x correo electrónico. Mal no tener wi fi en elaeropuerto. Yo tenía xq estaba en el vip."
Pros: "Movie and game options"
Cons: "No Wifi!! No food for purchase :("
Pros: "smooth ride no hiccups relatively smooth boarding process nothing tremendously problematic"
Cons: "I ordered a veggie meal and they gave me vegan instead of veggie/dairy My screen was broken so I couldn't use the entertainment system the seats were quite close together"
Cons: "Airplanes really old, should change like Avianca ones, with personal screens"
Cons: "Me dañaron una maleta y ya puse el reclamo"
Cons: "Old airplane. No entertainment options. Decaying seats"
Cons: "The delay caused me to miss my second flight. The delay in departing caused a problem when I missed the connection"
Cons: "Could not checking or do anything from the app unlike others"
Pros: "Miserable all around experience"
Cons: "The flight delay was not reported correctly until 30 minutes before expected departure. The baggage carousel stopped running after already being more then a hour late. No members present to rectify. Absolutely terrible trip"
Cons: "Nothing evething is ok"
Pros: "The crew was incredibly attentive and helpful."
Cons: "We boarded on time then Pilot announced that they were working in the plane so we sat at the gate 90 minutes with no air conditioning. I would have much preferred to have been in terminal while waiting for maintenance to repair aircraft"
Pros: "Whole row to myself. Greqt movie, in early and informative pro of a captain."
Cons: "Less passengers or bigger plane means more room. Everything was perfect except for being uncomfortably cramped."
Pros: "Everything was excellent"
Cons: "The flight was delayed initially because of plane late arrival then rerouting and then delayed and cancelled. Spent the night on the floor with no offers for food or beverages or at least offering vouchers for delays not related to weather. Tried to lie and say it was weather related."
Pros: "Very nice crew."
Pros: "Great flying great time"
Cons: "Great flying great time"
Pros: "The crew was amazing, considering the late flight & full plane."
Cons: "Could be more caring staff"
Cons: "Took forever to get the bags"
Pros: "The tv and drinks"
Cons: "Being told why we’re delayed and then not being kept on board for so long once we arrived late"
Pros: "Everything was perfect"
Cons: "Baggage was not that faster but was still okay Although improvements will be great"
Pros: "Would fly again- irritated at how does a flight manage to get overbooked"
Cons: "Flight was 3 seats overbooked, they had to wait until 3 people willingly took a later flight. Like a game of chicken between 100 people."
Pros: "Great service and on time flight. Got a good comfortable seat with nice leg room."
Pros: "British Airways seats"
Cons: "If we did not arrive at the airport 3hours ahead, and get on an earlier flight we would have missed our connecting flight to England. Do Not book such shoes time between flights because often they are delayed."
Pros: "They rerouted me so I at least salvaged some of my trip."
Cons: "They rerouted me for no reason making me miss my reunion."
Cons: "Bought 2 tickets but seats weren’t together poor service"
Pros: "Despite numerous delays, we made it to Philadelphia. We were alerted to the delays in a timely manner. We were also treated to a snack cart and cupcakes to celebrate the first day of direct flights."
Cons: "A long delay. Patience is everything and the staff and crew were very friendly."
Pros: "Flight attendant was very nice"
Cons: "Very confusing flight crew disembarking was a mess!"
Pros: "Great crew. Boarding was easy."
Cons: "No snack options. No individual screens on an international flight!"
Pros: "Staff and Entertainment"
Cons: "Back row, but someone has to sit there :)"
Pros: "The agents kept us posted"
Cons: "The delay but it happens"
Cons: "Sat on runway for 30 minutes before the announcement was made that the First Officer had called out. Deplaned. Then once we reboarded an 1.5 hours later, we sat on the runway for over 2 hours waiting to be deiced, then waiting to take off with absolutely NO TRANSPARENCY from the crew or the pilot. We were updated ONCE every HOUR. I missed a day of my vacation because a crew member didn't arrive on time. UNACCEPTABLE."
Cons: "So. Many. Screaming. Children."
Cons: "Flight was fine but took 20 minutes to find a gate agent at DCA to let us off the plane."
Pros: "I haven't flown AA in a while, I was impressed with the entertainment and food!!! They had a variety of movies. Also, the food was simply but delicious! I had the pasta and it was good!"
Cons: "I feel like they are cramming more seats on a plane. I am 5'2 and I felt I had no leg room!!!! It's an international flight, they should be some roominess!!! I rather chose an Asian airline than a USA airline. I can't believe the space!"
Pros: "Boarding was a breeze and the seating in biz class on the 787s is great. Lots of entertainment choices also"
Cons: "I think the service lacks to some extent given biz class is the highest level of service offered on this London flight. Seems like American lacks in this area"
Pros: "Arrived early, friendly crew, good exit row seat."
Cons: "Flight connection was too close. Delays in leaving Nairobi made us almost miss this flight"
Pros: "expected rough ride due to weather, but flight was very smooth. Pilot was great, and made good time!"
Cons: "a bit of a delay to weather, but that is understandable"
Cons: "2 hours late. Kept moving the boarding time by 10min"
Pros: "Great first class staff."
Pros: "American Airlines has alot more commodities than most"
Cons: "Alaska sold passengers to American"
Pros: "Tailwinds in our favor cut our flight down by an hour! Check in and boarding was super easy!"
Pros: "There's nothing good about AA"
Cons: "One of the few things SouthWest, Alaska & United did was the proper queuing of people to get into the plane. AA is a free for all - those who follow regulations will fall behind. In this flight from Boston to LAX - I heard there were 80 Priority checking - are you kidding me. Group 1 does not help if I have 80 Priority seating and one family took 12 people in with one elderly. It's good to place Elderly and Military up front first - but to take the Whole entire family - that's not fair - you have 8 able bodies who should be in line with the rest of the crowd. Also who heard of 80 Priority check ins - normally, that's Group 1. Never flying AA unless I a desperate."
Cons: "They left my bag in RDU.."
Pros: "On time"
Cons: "They didnt tell us that emergency seats do not recling"
Pros: "Like I said before the crews were on time. The seats were comfortable and big enough. Everyone on the crew were very nice and made sure we were informed of procedures."
Cons: "There is nothing I can say negative."
Cons: "A few crew members was rude"
Pros: "There were too many gate changes ."
Pros: "The crew was friendly, energetic, educational and very helpful"
Cons: "Des moines airplanes seem to be the left overs. Old and outdated."
Cons: "flight was rebooked to a terrible time, the next day, had to spend over $300 for hotel, extra parking, extra meal, extra day on rental."
Pros: "JoMarie was very helpful at LGB. And we eventually arrived at our destination."
Cons: "This was a horrible travel experience, the worst I have ever known. My uncle had died, so I had to search for the soonest and most economical flight in order to attend the funeral. Traveling with me was my aunt (his ex wife) and my cousin (his only daughter). Our initial flight was delayed 'due to mechanical issues' and they said we weren't going to make our connection in Phoenix. So they had to reroute the whole trip, which took about half an hour because all of the flights were full. So instead of flying from LGB - PHX - CLT - CAE and arriving Saturday night, we ended up departing from LAX (which we specifically were trying to avoid) almost 9 hours later. From there to DEN - CLT - GSP arriving Sunday morning. Because of this I had to contact the hotel and let them know that we weren't going to check-in until the next day, but I still ended up having to pay for Saturday night. Then, I had to cancel the rental car and make a new reservation to pick it up at GSP and return at CAE since the hotel was close to CAE, plus the return flight was through CAE. Also, wifi was an additional cost (which we didn't use because of this), the snacks were pitiful, and the seats were very narrow and uncomfortable. I have flown with JetBlue in the past, but on this occasion, last minute flights to South Carolina were prohibitively expensive. That being said, if I had known how bad the experience with American was going to be, I would have gladly paid literally double the price for the JetBlue tickets. And in the future, I will be flying exclusively with JetBlue no matter what the cost."
Pros: "At 10 pm no one would help to get a room to spend the night. No vouchers. No help for a mother with infant. Had to find hotel on own."
Cons: "See above. Horrible. Absolutely horrible experience."
Cons: "No apologies for being delayed. More than 4 hours. No explanation. Nothing. Awful service."
Pros: "Delays were clearly communicated with ample time to make changes if necessary"
Cons: "TEEEEENY WEENY itty bitty plane - hard to be comfortable- but fortunately it was a short flight"
Cons: "When to Newark airport to check in, crew were very disorganized and very rude. Nobody was willing to help us and everybody tried to avoid people who looked like they needed help. Worst airport ever."
Pros: "Easy connections, very timely and everything worked out great."
Cons: "Plane was full"
Cons: "I had to check my carry on from DEN to DSM because flight was full which I was told I could pickup at gate.. at the gate the TSA agent was very rude to me as I was confused as where my bag was, which I had to to baggage claim."
Pros: "Boarding seemed smother than usual. I had an issue with a large back pack that wouldn't fit in the overhead due to a smaller plane travelling to Houston from Des Moines, Flight attendant was extremely helpful as it was expensive camera equipment and was able to stow it so that i didn't have to check it at the door. Most appreciated their sensitivity."
Cons: "The United crew really needs an attitude check. How can someone be angry at 6 am?"
Cons: "The plane was not at the airport on time and when it caused us to miss the flight they blamed the weather instead of the plane not being at the airport on time. They were rude and refused to give hotel vouchers."
Pros: "Best united flight I've been on in a very long time!"
Pros: "Flight left right on time and arrived to the destination early - which was great because i had an extremely short layover"
Pros: "Decent room on the flight. No food or drink."
Pros: "Friendly service,. On time"
Pros: "Everybody was so friendly"
Pros: "No delays"
Cons: "Everyone was super nice and gelpful"
Pros: "Quick and easy. Nice crew."
Pros: "I was treated wonderfully and had an amazing times."
Cons: "Everything was great."
Cons: "Attitude of gate agent, crews. Boarding penalizes all but highest level and they've demoted me since the merger and erased my 30 year history with UAL. Watched them mishandle a paraplegic passenger until another passenger swapped seats. Last choice for me."
Cons: "Tight seats, full flights"
Cons: "We reserved wheelchair assistance prior to the flight. We had to wait an extended amount of time to actually get the wheelchair assistance with 5 kids 7 and under. Due to the wait we almost missed our flight, we were literally the last to board the plane. We were hoping to grab some breakfast for the kids as we had a long flight and did not have time to do so because of this delay. This is why we called ahead to reserve the wheelchair. The people checking in did not seem to care about the delay and only told us to be patient. Sad, unfortunate experience with accessibility issues."
Pros: "Food in the airplane and the quickness of the arrival."
Cons: "They left us at the gate waiting for a long time without an assigned seat. They didn't announce boarding time, we were waiting for so long and the crew saw us sitting down and didn't call us. The flight almost left us. The lady at the airport was extremely rude, I asked her her name and she refused to give it to us. The delay was absurd."
Pros: "The airplane crew"
Cons: "They left us waiting for hours at the gate without assigning us a seat. When I finally made the line for the third time, the rude lady gave us a seat. Then they didn't call for by groups and we were about to be left on boarding time."
Pros: "The crew worked quickly to get me another flight when I was not gonna make my connection flight."
Cons: "The plane malfunctioned and their time management of telling us when it was gonna be fixed was poor."
Cons: "Crowded, overbooked, made me check my carry on which made me miss my train. Took 4 flights to get to my final destination. Small seats, uncomfortable... list goes on and on"
Cons: "Cancelled flight. No true explanation. Lack of detail and delay caused me to miss other flight opportunities."
Cons: "The airplane needed to be swapped, which caused an hour delay and made me miss my flight"
Pros: "I loved it"
Pros: "Staff was ok."
Pros: "At least I made it"
Cons: "Flight attendant for United 426 to Chicago was rude, flight delayed and they weren't very helpful"
Cons: "Lack of updates"
Pros: "Everything's on time"
Cons: "The snack"
Pros: "Everything , great service , very attentive , smooth flight ."
Pros: "The flight itself was uneventful and went as expected."
Cons: "We were instructed to hand in our hand luggage before boarding the plane which meant we had to wait in a long one after the flight to get the luggage back. HOWEVER, the plane had plenty of overhead luggage room to accommodate our luggage. We were told by the cabin staff that the gate personnel don't always check what size plane it is before requiring everyone to hand in their luggage."
Pros: "Flight on time, no delays or problems"
Cons: "Seating for midgets"
Pros: "The flight was on time."
Cons: "About two hours before my flight, it was canceled after previously making an airplane switch the night before after checking in online. The I received an email while I was on the way to the airport saying that the airplane that I was going to fly out on was canceled due to airplane maintenance. While I am happy they didn't fly the plane while needing maintenance, they should have planned ahead and known of the maintenance or had a backup ready to go. Obviously it must have been something they just found, but in the big picture of things. You have to pay an way to much for a flight as it is. They should have to solve their own issues to honor their part of the contract. We (as customers) can't cancel a flight with out penalties. Why shouldn't they have to do the same?"
Pros: "On the trip from Des Moines to Houston, timeliness of flight was great. The boarding went smooth and was done quickly. The crew were friendly and courteous. Overall the first half of the trip was fine."
Cons: "I was extremely disappointed in the condition of my luggage when I picked it up plane side. The wheel was broke off and all the pockets had been unzipped and it appeared they had been rummaged through. I had to drag my bag through the terminal. I spoke with 3 individuals with United who referred me onto the next and each unwilling as the previous to help. I myself am in customer service and would never treat my customers the way I was treated by the employees representing your Airline. I would go above and beyond to make the sure that the customers experience was a great one in spite of the unfotunate incident so they would return. I have never flown United before, and I will not consider your airline in the future."
Cons: "I paid extra money for our seats so we cud sit together N I ended up on the front of the plane N my boyfriend clear in the back I'll never fly United again y the hell did I pay almost 25$ per seat to sit together to sit on opposite ends of the plane"
Pros: "They whole computer system went down all morning"
Cons: "I haven't made it. Their computer system was down all morning. I got a pretty inexpensive flight which was refunded. Although I can't go home, all the one way tickets are 3 times the price. Me and my 6 month old baby can't get home to his daddy."
Pros: "Crew was great!"
Cons: "They lost my bag for my entire vacation. They found it and "rushed" it to me, but it got waylaid in SFO and would have sat there had I not called them. Then they said they would deliver it to my hotel. When it arrived 4 days later, they said I could pick it up and they would not deliver it. I was 2.5 hours away. I told them to send it home, but they didn't and when I flew home 7 days later, it was still sitting in Munich!"
Pros: "Everything was great, no waits, and right on time!"
Pros: "That the flight was on time. disenchanted flight attendants. Makes you want to not need her assistance."
Cons: "Disenchanted flight attendants. For whatever reason, it is obvious that there is unhappiness. Not flat affect, just the look of disinterest, a look that tells you I don't care. In a customer based business it is so disheartening that the very person you may have to depend on to survive is not vested in the clientele that keeps her company in business, thereby insuring future paychecks. I'd like to communicate here that it wasn't all the attendants on either flight, but enough that it was obvious to anyone who paid even casual attention. I was flying home to California, so there were two additional flights a few days before the flights home. I never had any of the same flight attendants on any of the flight. As far as my observation of the attendants, as stated above, I think that speaks volumes. I will cite an example that happened on my trip from Iowa to Denver. I need wheelchair assistance, I walk with a cane, but not able to walk any distance. I pack a light carry-on, bring my purse, jacket and cane. I was being wheeled up the passageway in a regular wheelchair, and the man pushing me stated to the on-coming crew he "would be right back to get my suitcase, couldn't take both at the same time", and added " unless one of you could roll it up?". After an embarrassing pause, a female flight attendant said "Let the flight attendant do it. Add this to the list of responsibilities that aren't really my job." I actually twisted around to look at this person, I was so stunned to hear that! She grabbed my rolling carry-on handle and the look spoke columns. I was embarrased. Thank you. Debra K. Forsythe"
Cons: "Obnoxious crew, repeating the same instructions over and over. No food, no entertainment. Short flight though."
Pros: "I was informed all the time"
Cons: "The plain was delayed for too long"
Pros: "Everything was great and the trip was on time perfect"
Cons: "They had us wait in the runway for almost an hour not good when you have arrived airport not organozed"
Pros: "Boarding was pretty quick and staff was friendly. I was in an emergency row so I had a little extra leg room in my middle seat. Also had wifi on this flight."
Cons: "Snacks need to be updated. I prefer the good old fashion pretzels, so maybe providing an option would be better."
Cons: "I have flown with United several times and will be avoiding this airline in the future. After notification that our flight had been delayed by 3 hours, the customer service was awful. The United representatives at the gate told us they could not rebook us nor would they be able to assist us with locating a different connecting flight. We then contacted customer service by phone and were directed to connecting flights. However the connecting flights were at an airport two hours away. After being informed that we would not be able to fly out the next day from the Des Moines airport, we. Had no other choice but to rent a car to drive to the Omaha airport. We had to rent a car because they would not accommodate us by changing our return flights to match where we flying out of. This whole experience has been awful for a trip that has been booked for more than 6 months. I plan to continue to inform the public of this horrendous experience."
Cons: "I was flying out of De Moines, IA to DC with a layover in Chicago. I received an email stating that my flight was changed to 3pm. While the email stated the flight number it didn't state the destinations or the airport. It turns out the email was referring to the layover flight that I had in Chicago. I even called the number provided in the email to verify the change and instead of giving me information on my flights it gave me a status update of the flight at that particular time of the day (Which was the day before when I called and was not something I particularly cared about). This wound up being very bad for me because I slept in and missed my flight. I booked another flight for the next day but a very bad snowstorm hit the east coast and was unable to travel back to DC for 5 more days. I had to get a hotel room in Chicago and spend over $500 in expenses because of this error. United should be more specific when notifying its passengers of any changes by email. This messed up a lot of things for me and I'm very upset with how United handled this"
Cons: "Don’t like flight was delay Should offer tea or juice for more than 1 hour travel"
Pros: "The staff was excellent and the boarding process was quick and smooth. While the flight was delayed, staff really did a great job moving everyone along quickly and safely."
Cons: "This was my first time flying Frontier. The flight was 2 and 1/2 hours delayed. While the boarding process was quick, the delay really put a damper on the flight. Seats were very uncomfortabe and seemed smaller than other airlines I have traveled more frequently. The carpet had gum all over it."
Pros: "Flight was on time."
Cons: "Seats were really tight."
Pros: "Great flight attendant"
Cons: "Seats too tight knees bump seat ahead"
Pros: "Orderly boarding; very friendly flight attendants who REALLY know their craft. Shortly after takeoff there was a medical energency that they handled with expertise and caring as well as authority. The lead flight attendant and her staff worked together like a well oiled machine. this is our first time flying Frontier and it was an excellent experience. We’lll be back! Oh yea, coffee was great, not that awful strong Starbucks stuff."
Cons: "Can’t think of anything"
Cons: "Didn’t even offer water on a 3hr flight"
Cons: "First flight was delayed so we missed out connecting flight and Frontier wouldn’t do anything about it. Save yourself time and money (and actually get where you need to go) by using literally any other airline."
Cons: "About 6 hours before my flight, I started getting text alerts about flight delays. First delay was one hour. As I was getting ready to leave for the airport, I received another alert that moved the time up 45 minutes. I panicked and I called Frontier. While on the phone, I received another text alert with flight delay of 2 hours. As I was getting ready to leave for the airport again, text alert 3 hour delay. This went on ALLLLLLL NIGHT! I didn’t know when to leave for the airport. Or if my flight was going to be cancelled. THIS GAVE ME SO MUCH ANXIETY! Uber to the airport was going to be $65 so I wanted to be sure I actually HAD a flight! I called and Frontier had no answers. One agent said there was a maintenance issue in Denver. I was flying out of SFO. If the flight was going to be cancelled, I would have to be at the airport to be booked on another flight with a different airline. And I would only be booked on another airline if it was a maintenance issue. If it was “environmental” I would get put on the next Frontier flight, which was the NEXT DAY! I called Frontier again. The agent said the reason changed from maintenance issue to environmental. He could put me on next flight tomorrow which was 22 HOURS OVERNIGHT IN DENVER. And no, they don’t pay for your hotel. This is just the flight. What?!?!? Unacceptable! He offered a “Frontier credit.” Absolutely not. Then he offered a full refund. At this point, I had had enough so I accepted. Now I was burdened with finding another flight on a different airline at the LAST MINUTE! While I was explaining this to the Frontier agent, he hung up on me. An email came through with a receipt for a Frontier credit for less than the cost of my flight! I called again. The next agent lied that it was full refund. She only changed it when I demanded she send me a receipt with a full refund amount. This was not a cheap flight. Unless you consider $315 ONE WAY cheap. I was able to find a last minute flight for only $500 ONE WAY. It could have been $1000 or more, considering I was booking it SIX HOURS BEFORE DEPARTURE. All thanks for Frontier. This was the worst travel experience ever! DO NOT BOOK A FLIGHT WITH FRONTIER!!"
Cons: "45 minute delayed"
Cons: "Waiting in line for checkin process to begin. Why can't they checkin before the two hour departure time?"
Pros: "The flight attendants were very friendly."
Cons: "Boarding was VERY slow and not coordinated. It took longer to board this plane than international flights I have taken."
Cons: "3 + hour delay"
Pros: "Courteous flight staff. Plane was very clean"
Cons: "Flight was delayed 45 min"
Pros: "We got delayed for about an hour, but the made up the time."
Cons: "When unloading the plane. They didn't let the people with connection flights get off first. I almost missed my fight, due to the start delay."
Pros: "New plane and comfortable seats."
Cons: "Frontiers markup strategy"
Cons: "Paying for carry on luggage."
Pros: "Cheap and valuable"
Pros: "The boarding process seemed to take less time compared to other airlines."
Cons: "There needs to be portable electronic chargers on the plane. It would definitely help to keep children entertained."
Cons: "Web site instructed me to arrive 2 hrs before flight, when I got there there they said I was there too early and would not check my bags"
Pros: "Flights wer all on time"
Cons: "Frontier doesn't have plane wifi"
Cons: "Paying for carry one."
Pros: "The crew on this flight was funny and outgoing! Great crew!"
Pros: "Friendly staff waived the fee for rebooking my missed flight"
Cons: "They close the counter 45 min prior to boarding. I arrived 35 minutes prior and there was no agent. I am TSA approved and it takes me 5 minutes to normally get through security. I had to miss my flight."
Pros: "cute girl next to me"
Cons: "Gate agent at Denver, as we sat for 15 minutes waiting to deplane since they didn't have the jetway ready, TYPICAL, and do us all a favor Pilots, just gwt all happy about early arrivals since without fail there's always an unnecessary delay to screw everyone. lets do better next time"
Pros: "Staff great,"
Pros: "Pleasant & helpful service."
Cons: "Crowded seating."
Pros: "The flight attendants were very helpful and kind."
Cons: "I felt like I was sitting on the person who sat beside me I wasn't really fond of touching some stranger...Water should be free I"
Pros: "Buying their bundle through Frontiers website that includes a checked bag, a carry-on, a seat, and zone one boarding was worth it for this airline."
Cons: "The plane was definitely older and there was trash and something sticky all in and around my seat. The flight attendants were very stuck up and played on their tablets and phones for the duration of the flight, ate pizza, and looked to be drinking too. Not much customer help, but that's also because no complimentary items are given through frontier, no even a half cup of soda. There are no bonus features on board like wi-fi or tv's on seat backs to order tv or movies. The price of flight was offset by the cost of bags and seat, so I ended up paying the same as I would have via United. I will not be flyin Frontier again."
Pros: "The airplane was a 14 years old plane so it was not comfortable to sit at all. Not recommended overall."
Pros: "Frontier got me where I needed to go on time with no hassles."
Pros: "The flight attendants were very friendly, I was greeted on the plane with a smile."
Cons: "Paying for carry-ons and drinks, somewhat of a lack of professionalism with boarding one lady was short with me about a carry on. Took us a long time to take off after being seated because they didn't have the luggage loaded yet."
Cons: "Frontier has got to be the worst airline in the country. This is America's Ryan Air. They close their gate 40 minutes before the plane leaves; you will be stranded if you are late (My son missed his flight in the past when we arrived 50 minutes before the plane left). They charge for everything; checked bags, carry-ons, even drinks. There is no room to store anything. The seats don't recline. There is no entertainment. The staff is surly. They are supposed to be a low-cost airline, but, after all of the mark-ups, it's about the same. They have the worst on-time performance of any domestic airline. Do not fall for it. If you have ANY alternative choice, take it!!!"
Cons: "Worst flight experience ever! Never flying with frontier again!!!"
Pros: "The flight was super cheap, the flight crew was friendly, and the seats were fairly comfortable."
Cons: "Though a sign was posted with a time when the counter agent would arrive, we (there were MANY of us waiting who had checked in electronically) had to wait over 20 minutes for her to show up to tag and take our checked bags. She was unkempt and unfriendly, and oddly insisted on looking at everyone's identification, even those who weren't checking bags. The flight crew was wonderful, and the rest of the flight was generally good. It's not effective for a travel business to begin a journey on a bad note."
Pros: "The actual flight itself was smooth and as expected."
Cons: "Everything else but the actual on air time itself was awful. At ORD the lines were short/fast but the agent was a little rude, it was my first time flying Frontier so I just had a few questions and she made me feel like I was annoying her or wasting her time. At the gate the boarding process was as expected, except I think the gate agent could have done a bit better crowd control, it was really cumbersome to get across the multitudes of people with unassigned seats or later zones that were clogging up the entrance just standing there. The flight was smooth. Upon arrival at PHX luggage took upwards of 30+ minutes to arrive and some passengers had to wait much longer. My luggage arrived damaged. I filed a report at the Frontier desk but their response was to ask me to leave my broken luggage there, take my items in clear trash bag and wait for a voucher. How am I supposed to take my items to a hotel for business meetings in a trash bag? That's not an acceptable solution to a problem I did not create, baggage handlers did it. When I got to the hotel I realized that the items I had on the front pocket of my luggage were tampered with and one item was missing. I was told I could go spend the money to replace my luggage and bring them back the receipt, and then leave them the broken luggage cause and I quote "you can't have it all". What does that even mean? I can't have MY luggage? That I brought in perfect condition and the baggage handler broke? Come on. They did not explain if they would offer a refund immediately upon receiving my receipt, it was all very rushed and vague and I was going to miss my transport so I had to leave. They did not give me a claim number or a number to call back at. Nothing. I wasn't even being rude or loud or annoyed like some customers get when these things arise. I understood perfectly that it was an accident and these things happen, but I still deserved a proper response and decent treatment, since I just paid $45 for a checked bag only to have it be broken. On the day of my departure from PHX I arrived at the airport on time, 2 hours and 15 minutes earlier from my departure. I stood in line at Frontier for an entire hour to check in my luggage even though I had checked in online and already paid my fee. I asked if there was a place for people who already were checked in and a rude airport staff member told me to just "get back in line". After waiting in line for that long suddenly the desk agent yells to all the passangers from a flight to Denver to move up to the front of the line, so about 100 or more people move ahead of me despite the vast majority of them having arrived late. I understand their flight was leaving earlier but what about our flight? How is it reasonable or fair to reward people for being late and make people who have been dutifully and calmly waiting in line FOR AN HOUR standing with heavy bags wait even longer? The whole thing was just terrible!"
Pros: "I liked being able to have priority getting off my first flight to make my connection in Denver. I had to sprint but I made it."
Cons: "I didn't like having to pay extra for my seat on both flights, pay for my carry on that didn't fit in your overhead compartment, and pay for my only carry on, a backpack. I paid for my flight, that should be the price of my seat and the things I need to travel. I pack light and I still had to pay an extra $100 on the day of my flight. VERY dissatisfied."
Cons: "Flight was delayed both going and coming back, both times blamed on Denver... seats were not particularly comfortable and only 1st 3 rows were reclinable... no entertainment, pay for everything except cup of ice, but it was an economy flight... crew was okay both ways... boarding not bad, but should allow 1. handicapped 2. veterans and 3. passengers without carry-on luggage to board and exit first"
Pros: "I got to my destination eventually."
Cons: "2 1/2+ hour delay. No communication on why until just about to board. 1 hour sitting on tarmac when we landed waiting for a gate. Completely awful experience."
Pros: "Affordable flight to relevant destination"
Cons: "The cabin A/C did. It seem to be working. I was hot, uncomfortable, sweating, and struggling to breathe. Also we landed something like 20 minutes early but sat waiting on a gate - nearly an hour, until we were late. There were some people missing their connections. The cabin airflow was not running while we were sitting waiting on a gate all that time. I was gasping for air by that point. Then we were asked to remain seated while those missing connections could de-plane. I understand and empathize but I was desperate to get off that plane -'it was stifling! No food or even a glass of tap water unless you wanted to whip out your credit card. Lots of hidden fees, not really that cheap after you pay for a seat assignment, a carry on bag, a checked bag.... Boarding was chaos, they did not adhere to the zones in the Memphis boarding. No food, no entertainment - nothing to rank there."
Pros: "That I eventually got to Denver."
Cons: "Sitting in the airport for 3 hours to be told that we were ready, then have mechanical issues that delayed us another hour. After arriving in Denver we sat on the Tarmac for 30 minutes because another plane was at our gate. All I received was a $50.00 voucher for a future flight with frontier."
Cons: "Another subpar experience with frontier and my last"
Cons: "These were the most uncomfortable seats I have ever been in.."
Pros: "Not ONE thing!"
Cons: "It started with a 30 minute wait at the ticketing counter because the staff was at the gate boarding another flight. I was extremely surprised with a $40 baggage fee. The flight boarded and then we sat for over 2 hours because of a malfunction with the auto-pilot. The captain said they could fly the plane without the auto-pilot but there was an extreme amount of paperwork that had to be completed. Are you kidding me? Two hours to fill out paperwork--that is a complete waste of your employees time, let alone the 200 passengers that are stuck and delayed!!!! At least I now know that "cheaper" is a relative term when flying Frontier airlines. I have lifetime gold status on United...what was I thinking when I booked this flight?"
Cons: "Had to deplane, then get back on the plane, staff didn't communicate what was happening. We still didn't fly out for 45 minutes M. We had a sleepy, cranky baby because we were already flying out 2 hrs later than scheduled. No one checked in on is once. Very frustrating experience and I don't think we will fly frontier again if we can help it."
Pros: "The girl who took my ticket was extremely accommodating; I had forgot to register my son as a lap child and she did it without a problem!"
Cons: "Paying for drinks is annoying and it was delayed."
Pros: "Nothing. Flight was extremely late and delayed by almost two hours. Flight attendants were once again extremely rude and disrespectful."
Pros: "The crew was pleasant and helpful for those with screwed up flights"
Cons: "Flight was delayed the excuse given was lame so it was caused by the airline. I have not flow frontier in some time the delay coupled with the worlds most uncomfortable seat. Pretty much ensures I will note fly Frontier again for some time"
Cons: "Baggage charge $35. 1st bag going under should be free."
Pros: "The price, until you lied about that!"
Cons: "An additional 70.00 in baggage for Roundtrip that is not disclosed until you check in...BS. delays, delays, and more delays!"
Pros: "It got me there"
Cons: "You buy a ticket and do not get a seat. Every thing is an extra. I knew what I was getting into. A single leg trip less than 2 hours. Would fly something other than Frontier if the distance was greater"