Pros: "Friendly and prompt attendants."
Cons: "I couldn't ask for anything more from American than what was provided"
Pros: "Crew was very friendly. Connections great"
Cons: "Seats very uncomfortable."
Pros: "Miserable all around experience"
Cons: "The flight delay was not reported correctly until 30 minutes before expected departure. The baggage carousel stopped running after already being more then a hour late. No members present to rectify. Absolutely terrible trip"
Pros: "On time and great crew"
Cons: "Nothing evething is ok"
Pros: "The crew was incredibly attentive and helpful."
Pros: "Crew members were okay"
Cons: "Wifi could be better"
Pros: "Very friendly and accommodating."
Cons: "tv screens on the back of seats"
Pros: "Whole row to myself. Greqt movie, in early and informative pro of a captain."
Cons: "Half of the screens were down. No Gluten free options."
Cons: "Less passengers or bigger plane means more room. Everything was perfect except for being uncomfortably cramped."
Pros: "Everything was excellent"
Pros: "The crew was fantastic and very nicely got us into an earlier flight and allowed my wife and I to sit together for our 10th anniversary"
Cons: "The entertainment apps were difficult to use"
Pros: "WiFi entertainment system."
Cons: "Hard seats, no arm padding. No power to recharge phone and iPad."
Pros: "Crew was nice. I liked getting regular meals/snacks."
Cons: "More seat room! Better food. Maybe something other than pasta for a vegetarian version? More fruit and vegetables, less bread. All the video screens stopped worked halfway through the flight."
Pros: "The crew was amazing, considering the late flight & full plane."
Pros: "Crew was great, boarded quickly."
Cons: "San Antonio has connection from different terminals requires security recheck without any assistance from staff. Nearly half my flight missed it's connections due to slow security."
Cons: "Took forever to get the bags"
Pros: "Crew really helpful and efficient super fast boarding"
Pros: "Wonderful and on-time!"
Pros: "Everything was perfect"
Cons: "Baggage was not that faster but was still okay Although improvements will be great"
Pros: "Would fly again- irritated at how does a flight manage to get overbooked"
Cons: "Flight was 3 seats overbooked, they had to wait until 3 people willingly took a later flight. Like a game of chicken between 100 people."
Pros: "Offered a seat in the exit row at the gate. Accepted it, of course. Duh."
Cons: "Boarding was very slow with so many passengers wanting to carry on all their earthly belongings. I was unaffected as I had checked my bag at the gate, but for some there was no room at all. Some early boarders were allowed to exceed the one-bag in the overhead rules."
Pros: "All crew very friendly & helpful. Went out of their way to help elderly gentleman traveling alone"
Pros: "Very efficient attendant who compensated for hot jet"
Cons: "My wife’s air vent was not working so we had to share. This flight was the worst of 3 during our trans-Atlantic travels despite being the shortest. I wish the previous pax had closed the shades to keep the a/c cool."
Pros: "I enjoyed the on-air entertainment."
Cons: "My seat was in the back of the airplane, and I was in the middle seat."
Pros: "They rerouted me so I at least salvaged some of my trip."
Cons: "They rerouted me for no reason making me miss my reunion."
Pros: "We got to our destination aver 12 hours late."
Cons: "In addition to being rebooked approximately 12 hours after our original flight, this flight left about 40 minutes late."
Cons: "Bought 2 tickets but seats weren’t together poor service"
Pros: "Despite numerous delays, we made it to Philadelphia. We were alerted to the delays in a timely manner. We were also treated to a snack cart and cupcakes to celebrate the first day of direct flights."
Cons: "A long delay. Patience is everything and the staff and crew were very friendly."
Pros: "Staff and Entertainment"
Cons: "Back row, but someone has to sit there :)"
Pros: "Arrived slightly early. The crew was efficient and friendly. The interior and seats looked new."
Cons: "Nothing was negative."
Cons: "Coach seating is too tight"
Cons: "Boarding chaos at Miami airport."
Pros: "Seats had good leg room, and the current movies were free (unlike on the United flight I took a short while ago). Boarding was quick."
Cons: "Very uncomfortable and noisy flight kid behind us cried the whole trip no food no tv nowhere to charge phone no internet just bad experience overall"
Pros: "Our 'lullaby flight' was not completely full, so that made things nice, but what really made our day after being tired from traveling and finally getting on this flight was the steward. I don't know his name, but he's most likely one of American Airline's most senior stewards. His grey hair did not stop him from being one of the most positive and funny people to lighten up a flight. Thank you!"
Cons: "2 hours late. Kept moving the boarding time by 10min"
Cons: "I missed the connection in London and had to wait 5 hours for another flight. This was only due the fact that there is no help to passengers in connection. I had over an hour and a half to get to my flight but waiting for the busses and to commute to the right gate took so long that I missed my flight."
Cons: "Missed my connecting flight to to 3 delays."
Pros: "Flight on time"
Cons: "Airplane should be a bit more modern."
Pros: "Fabulous crew and service, absolutely fantastic."
Cons: "Having to get off!"
Pros: "Everything was great could have done nothing to improve wonderful set"
Cons: "Everything was great magnificent service no complaints"
Pros: "Entertainment was free."
Cons: "Had to wait for mechanical issues so we were delayed."
Pros: "The crew was friendly, energetic, educational and very helpful"
Cons: "Des moines airplanes seem to be the left overs. Old and outdated."
Pros: "Boarding was smooth. Flight was on time. Some weather en route but pilot was able to avoid the turbulence. Overall a good flight."
Cons: "Unrelated to the flight- but immigration and customs in Grand Cayman was slow. 200+ people arrived on this plane and there ware 4 immigration agents although they had more stations. We spent about a half hour in line in each- immigration and then customs. Rental cars is another situation to be aware of regarding insurance."