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Scores according to KAYAK customer reviews
Pros: "Everything great!"
Pros: "Crew was terrific. Great service. New aircraft are comfortable too."
Cons: "Food. Meals are of poor quality. Bland in taste and rubbery texture."
Pros: "The customer service was amazing. Air hostesses were very courteous, friendly and helpful."
Cons: "Seats were too small to sit comfortably on a long flight I wish Qatar had better seats for long journey and had advanced entertainment system."
Pros: "Food was ok"
Cons: "There should be someone to guide for connecting flights"
Cons: "Qatar Airways are the best"
Pros: "Too crowded"
Cons: "One more staff will be better"
Pros: "Friendly Crew, good entertainment possibilites."
Cons: "Everything has a plastic holding purse."
Pros: "Seat comfortable"
Cons: "The seats are smaller than other airlines.My entertainment system stopped working mid-flight on a 16 hour flight from Doha to LAX.Food portion is not enough. No hot towels on boarding, no welcome drink or snacks. Food is served only twice on a 16 hour flight.Rude immigration officers"
Pros: "Staff, service,"
Cons: "Legroom, seat comfort, very long flight"
Pros: "Entertainment system, crew responsiveness"
Cons: "Quality of main dish (lamb with rice). Portion of lamb is very small."
Pros: "The crew were very friendly"
Cons: "The boarding was delayed"
Cons: "Took long time to provide food & water."
Pros: "Good aircraft, crew attentive."
Cons: "Food was poor."
Pros: "Foods were great."
Cons: "Flight was delayed for 7 hrs in Manila. Then in Qatar, there's no flight available going to Philadelphia. It will be the next morning. But they did very good in assisting us in everything. From food to accomodation. We'll still fly with Qatar Airways. I know there's a good reason for the delays."
Pros: "On time, fairly good food, good entertainment system."
Cons: "Very cramped seating when the flight is full. We're told to stretch our legs, but there is no place to walk or even stand."
Pros: "The crew was awesome had the most caring crew anything you need thier there to make us happy I’m absolutely happy"
Cons: "I dislike the economic class on a 19 hour journey to Doha to Dallas Texas I felt so tight and annoyed with people next to me when asking to go to the bathroom that’s my mistake next time I surely will go on bussiness class other then that everything was great."
Pros: "great service from flight attendnants."
Cons: "Old aircraft for flight from Doha to Nairobi, no personal entertainment etc."
Pros: "It was on time."
Cons: "The food sucked."
Pros: "I really liked the service. Most of the flight attendants were very friendly."
Pros: "Video on Demand at each seat in coach. Friendly staff. Also patient staff, what with the languages they have to cover with each flight. The airline goes everywhere so it’s impossible to say what anyone will be speaking."
Cons: "No internet"
Pros: "All crew were nice"
Cons: "Diabetic food not palatable,. No Mango juice, did not serve Diabetic meal earlier. I had hypoglycemia.."
Pros: "Leaving that god forsaken airport after hours of waiting in lines."
Pros: "Very Good Company"
Pros: "Check-in counter and gate staff were really accommodating and professional."
Cons: "Cabin crew lacked training. They skipped rows, didn’t apologize, forgot to bring things when requested and had to be reminded again & lacked common courtesy. One guy barely opened his mouth and talked by pointing fingers. So rude! The food portion size is an absolute joke! Never have I seen such a skinny sized meal. It was insane. I’m a lean guy and even I wasn’t full! The quality of the food in the second service was awful. My rice wasn’t cooked all the way & the bread was clearly stale."
Cons: "Did not know what Vegetarian Jain meal should taste like! Even goats and sheep woud not have liked the taste of this special meal. Fortunately, cabin crew member was kind enough to give me a regular Hindu veggie meal rather than my pre-selected Vegetarian Jain meal (VJML) - DO NOT CHOOSE VJML on Qatar, unless you wanna faint from the horrible food! The tray was dirty! Co-passengers in the row behind me were also complaining The audio lead of my headphone would not go into the outlet in the seat armrest! So I had to use audio from neighboring (empty) seat and sync it with video from screen for my seat. What a pain!"
Pros: "All the services were excellent. From the checking-in to the boarding. The flight crew could not have been more helpful, courteous and polite. Food was great on board."
Pros: "Nice crews"
Cons: "No headsets to hear movies"
Pros: "Mediocre staff, not very attentive, horrible boarding experience in Doha. Food was inedible, watched a crew member place food she had spilled onto the aisle FLOOR back onto a tray to give to someone as if nothing happened, which prompted me not to anything for an 8 hour trip. DISGUSTING!"
Cons: "I will never purchase a flight with Qatar"
Cons: "long long long trip in the middle of the trip ther is no water to wash my hands"
Pros: "Nothing at all"
Pros: "The crew was friendly"
Cons: "The security process to board the plane had no order. Stood in line while people after me was able to board the plane. When it was my turn, I was randomly selected for additional security screening."
Cons: "I didn't have much time on my layover, i would've expected the transfer to be better."
Cons: "No lie flat seats."
Cons: "Transit time was too close with my connection"
Cons: "Food quality - lot's of sugar in child meal. Entertainment system slow. We were forced to move the seats into upright position half an hour before landling on a night flight."
Cons: "Worse staff at mumbai airport. Even thou i was ready to pay for the upgrade to business class. They told me am not eligible to do it. Extremly dissappointed with the airline and staff"
Pros: "Quick boarding, semi- spacious seats, decent snack food"
Cons: "Not much to dislike, but I still will NEVER fly Qatar again."
Pros: "Good staff and service"
Cons: "Require more leg room"
Cons: "everything were so bad and the service was awful ,"
Pros: "New planes, Excellent Service"
Cons: "Meals could have been better"
Cons: "Boarding staff give us wrong advice to make extra money from the passenger. They also pressurized us to decide quickly. our each check in baggage was over weight 1 KG or less than 1 KG due to faulty scale at home. Instead of giving us a choice or advice that you are allowed two more hand bags. They pressurized us to make one baggage over weight from all 7 bags and harassed us to do it quickly because they are closing counter in 20 minutes. That's how they charged me another $65. Also they lied on the counter that your seats are in a row but when i went into the plane our seats were separate. Lesson learned don't trust the person over the counter of Qatar airways."
Pros: "Alinda, the stewardess."
Cons: "Too long journey."
Cons: "Very bad flight and airlines. I will never try it again. The staff dealing was very bad."
Cons: "Poor quality food"
Cons: "I had chicken three time on the flight. To spicy for my tastes. Even scrambled eggs had a hot sauce on them."
Pros: "On time, comfortable, decent food"
Pros: "Flight was cancelled"
Cons: "If flight took place"
Pros: "Flight on time, seats comfortable."
Cons: "For such a short flight no improvements are needed."
Pros: "The BA crew couldn’t be more excellent! They were friendly and courteous from the moment we stepped onboard the plane and maintained a professionalism all throughout the flight. Kudos once again to British Airways for the consistent service you provide over the years!"
Pros: "The crew was really good"
Cons: "Perhaps seats just a bit more confortable. Overall a very good airline"
Pros: "Information easily available staff friendly"
Cons: "The seats on the plane are so hard they cut off circulation in my legs . I fly everywhere and never have this issue. Soften up those seats a bit"
Pros: "The crew."
Cons: "The aircraft: too old! No charging ports, entertainment system horrible. The food was not super."
Cons: "The cabin lights were left on too long for a red eye. Cramped quarters - but that is true of every airline now. We did receive a blanket and pilllow, which was nice. Did not have dinner so can’t comment. Croissant with cream cheese prior to landing was OK Nice smooth flight.Nice pleasant crew"
Pros: "Crew was lovely and kind, esp to babies and their clueless parents. I also like the safety video"
Pros: "Crew and agents very friendly and helpful."
Cons: "BA computer system did not link our payment for excess baggage to our itinerary so we had to spend time checking in to resolve. Carry your receipts for any payments."
Cons: "The planes floor plan showed bathrooms which I avoided. But there were none at that spot so we lost out on more comfy seats."
Pros: "Crew did their best to deal with the multiple delays."
Cons: "Having a plane that was properly prepared to fly. Not stealing my Limoncello Cream and tape measure."
Cons: "Luggage did not make it to Warsaw"
Pros: "Did not realize I purchased a “no checked bag” fare - and the $60 each way charge really pissed me off, along with the &48 charge to guarantee a window seat again, each way. The site was misleading, and I resent being peneluzed for trying to be efficient. A two week work trip needs to include a checked bag."
Cons: "For a new plane, seats are very cramped. If you drop an earpiece on the floor, you pull a muscle to retrieve it / or make. Everyone in your row stand up. Decent movies mean a box under the seat cuts into legroom. A cramped, miserable 7 hours for this 6’0 tall American. Staff was as helpful as they could be, but my knees still hurt."
Cons: "I was surprised that BA charges for drinks like water. Flight from London to Warsaw is an international Flight after all. I may understand that food is not served but to pay for water is not a right thing to do. I asked the crew about this and I was told that bc other airlines charge for drinks/ food, BA also ask passengers for money. I have not had to pay for my drink like water on any other flight. I fly with all big airlines like American, Delta, Lufthansa, LOT, etc"
Pros: "The seat was comfortable,but was very cold around 1h after start. The fan should be regulated by passengers.The crew was nice. I liked the movies"
Cons: "Dinner was not good not tasty.no free snacks"
Pros: "Gave me a bagel before landing."
Cons: "Boarding process was disorganized, no one helping adjust suitcases to maximize space (one guitar laid on its back instead of standing on its side took an entire bin instead of half), the flight attendant woke me up to lift my seat back because the person behind me wanted to eat. Their flawed design is not my problem."
Pros: "On time."
Cons: "The dinner menu was ok. I didn’t like the breakfast at all."
Cons: "No USB connection."
Pros: "That we finally made a flight to Rome"
Cons: "Too tired to comment"
Pros: "On time, smooth boarding."
Pros: "Tight in ecomony. Aisle seats are bad I was hit the entire flight."
Cons: "Seats not the best"
Cons: "I didn't like the fact that although we had regulation size suitcases for our London to Copenhagen flight, we were forced to check them. It was not a Finnair but a British Airlines flight. Although we were forced to check our bag, there was plenty of room on the flight in the overhead bins. Some were actually empty."
Cons: "Rerouted due to a cancellation"
Pros: "Nice variety of movies to watch on personal screen. Friendly crew."
Cons: "Food too spicy and not British enough. Button on chair broken so unable to recline even a little on long flight. Luggage not transferred to final destination...stayed in London"
Pros: "Crew did really well in their roles."
Cons: "BA are no different than all operators in the drive to put as many bums in as many seats as possible. News flash. Only so many sardines go in one tin. Make seats more comfortable and more leg room and we would pay the premium for that reputation as a caring, comfortable operator."
Pros: "The flight was cancelled"
Cons: "The flight was cancelled"
Pros: "Awesome flight attendants, funny relaxed, seemed like they wanted to be there"
Cons: "The entertainment was awful. A small screen with terrible picture. The movie selection was small but current."
Cons: "The crew were clearly not happy to be here New Year’s morning. They didn’t do the proper number of services, then left many of us with our food trays while they all went to take a lengthy break together. Passengers were using the flight attendants call button, and they were ignored."
Cons: "Absolute nightmare dealing with British cancelled flight and then having them rebook me with American, their "partner" company. Spent three hours this morning dealing with these two unprofessional companies and their lack of communication between each other."
Cons: "The airplane was shaking all the flight"
Cons: "Nothing was on time, zero service, non existent customer service"
Pros: "The fare was super competitive and the service was top notch."
Cons: "Flew on the A380 and it was an absolute joy. The bird totally lived up to expectations and more. It was a pleasurable ordeal from booking to boarding to arrival. Best bang for a yet in long while."
Pros: "Flight attendants were to top in the industry. Caring and caring. They are the face of your airline. Give them the right tools, they function well. I could not have been treated better as a Frequent traveler."
Cons: "Reservation process online does not show you that you are buying a bullshit Business Class seat. You pay a premium for Business class and granted, the meal was great, something the Coach class did not get BUT they should tell you when booking that that you are sitting in coach with a table blocking the middle seat, not truly a Business class seat. Dumb down your operations but don't insult your customers. Tell them what they are getting when booking a bus type business class seat. Worst business practice ever, driven by European style of travel BUT call it premium economy, not BUSINESS."
Cons: "We were mislead on gate assigment which impacted our whole experience. There was no entertainment"
Pros: "It was a smooth landing."
Cons: "Do difference between business and coach except no one in the middle. Same seats, same everything. Save your money."
Pros: "London to Seattle: decent boarding experience; terrible crew (except the very nice guy)."
Cons: "London to Seattle: I was traveling with young kids, and whenever I asked for something- even as simple as ginger ale - they made it seem like I was bothering them. Also, the toilet ran out of toilet paper."
Cons: "It was August 18. They lost my baggage. Next day on Saturday at 3 pm I had a wedding and I was a wittness.In the baggage a had a dress for me and part of dress for the wedding's couple . They found my baggage on the 3th plane on the last minut. Terrible. And I had go for it by myself because LOT didnt want to send to me the courier. The fly was also 1 hour late"
Pros: "Pleasant helpful staff, comfortable, clean seat, good food."
Cons: "Having to pay TWICE for extra item of luggage!! Some delay with boarding"
Pros: "Short flight"
Cons: "Seats were way too uncomfortable for a trans atlantic flight. Our seats from atl to lhr were much better The crew didn't hand us customs forms in the back of the plane"
Cons: "My flight to NYC was delayed 2 hours because of weather and I got a notification that this flight was delayed as well. Got to the counter at 10:50 (flight was delayed to 11:48) and they would not let check in. Ended up missing all my connecting flights and had to pay an additional $1600 as a result."
Cons: "Middle seat, very cramped and I'm short"
Pros: "Staff was accommodating and dealt with our delays and kept us informed which was very nice. Food was better than expected and complimentary drinks with the meal was a nice touch. A ton of movies to choose from, which was great as I didn't sleep at all."
Cons: "Considering this was a 10 + hour flight, the seats felt broken down and were not very comfortable. The headrests were not adjustable as on other flights. Multiple delays at both departure sure and arrival, but this was not the fault of the crew on board, rather, the actual airport."
Cons: "Wasn't any food left couldn't use cash ,couldn't use American credit card I received water only after we almost missed our plane because 3 times baggage layer belt broke down, I was hungry and wanted a cocktail or soda ."
Cons: "The plane was an hour late and there was no snacks served, you had to pay even for water."
Cons: "The in-flight entertainment had issues about an hour and a half into the 8 hour flight. The crew reset individual seats with no improvement. They made any announcement asking people to stop hitting the call button about it because they were aware of the problem and said that if there was no improvement they would reset the entire plane's entertainment system which they never did. Therefore, we did not have any functioning entertainment for the remaining 6.5 hours of the flight."
Pros: "Good service! Nice seats !! Good flight over all!!!"
Pros: "relatively comfortable, and nice caring flight staff"
Cons: "They got really stingy with the meals, used to be much more food and 2 meals on such a long flight..."
Pros: "British Airways makes you pay extra to pick your seat The alternative is to take the luck of the draw and hope you don't get the middle on the center aisle Kind of annoying"