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Scores according to KAYAK customer reviews
Cons: "Timing is good"
Pros: "The crew was nice"
Cons: "Se take to much turbulence"
Pros: "seat was not comfortable as it was economy. staff was decent."
Cons: "friendlier staff, better food options"
Cons: "The plane was old and literally falling apart. Tray tables were disconnecting. Worst part: The flight was delayed for some baggage mixup. Then they did nothing proactively to help passengers with tight connections that were only tight bc the flight was so late."
Pros: "Nothing. The fact that I booked my ticket via British Airways, but operated by Iberia made my situation very confusing. Iberia didn't offer me a connection flight from MAD to VLC when there was a 6 hours delay from JFK to MAD."
Cons: "Partner airline should have a better process to help customers when the help is needed the most! There was neither ownership nor responsibility held accountable by Iberia to help me find a connection flight between MAD to VLC. I had to pay for a Renfe ticket on my own to get to VLC - Nightmare!"
Pros: "The crew was friendly and the pilot did an excellent job getting us there safe."
Cons: "The food they served was not the greatest"
Pros: "The plane was huge with lots of empty seats. This is better than my flight out, which was oversold (I was the person who didn't have a seat, until just before departure when someone else didn't show up). The seats appeared to be new."
Cons: "The flight was delayed by an hour. No information was available about what gate the delayed flight would be departing from, which made it difficult to relax while waiting due to fears of missing the flight whenever it finally took off. The electronic flight list said to check the monitor at 6:38pm to find out what gate would be used (for a 5:30pm flight). I checked the monitor at 6:14 and it said the flight was boarding. This seems like a recipe for making people miss the flight. At the very least it made things stressful. No free food/beverages were provided (some is available at a cost). A family with a very tired baby was forced to wait in a huge long line rather than being pre-boarded. That just seems discourteous to me."
Pros: "Cabin crew."
Cons: "Food service painfully slow."
Cons: "The plane was warm which became uncomfortable for the second half of the 9 hour flight. Also they had some issues with double booked seats and having to move people around which delayed takeoff. The staff did a good job of making the best of a bad situation thoug."
Pros: "Getting our bags through on a tight connection - great job Staff were helpful in finding a safe place for my bassoon."
Cons: "inability to select seats without having to pay vast extra amounts of money is totally unacceptable. Ended up initially separated from my daughter and then on seats that did not recline. Flight left three hours late, nearly missed connection Next tine will fly Virgin. They look after their passengers!"
Pros: "Crew were delightful! Amenities perfect."
Cons: "Very little space between seats."
Cons: "I had to get off the plane."
Pros: "Boarding was easy, the crew was very nice and attentive and came through with tea and snacks regularly, besides the complimentary meals and drinks. Entertainment options were great."
Cons: "Seats, always the seats. The human body is not meant to sit in a tiny cramped, poorly shaped seat for 11 hours."
Pros: "Crew was helpful and kind"
Cons: "Charge you for even instant coffee, the alla cart way of doing things is taking over the industry. all about making more money"
Cons: "My checked bag didn't make it from Barcelona to my destination (new orleans)."
Cons: "air condition from above and from everywhere, it was too cold for me."
Pros: "We liked that the food and drinks were included. The timing of food and lights going off and on were perfect."
Cons: "The take off was a little shaky but it was our first time on this size of plane, so that might be normal."
Pros: "Safe landing"
Cons: "Was charged 65 pounds for checking one bag. This was a big news to me. BA claims it was because I booked through Kayak. Would not have booked the flight. Luggage cost is almost superior to flight cost. Forced me to check my overhead luggage. Flight was delayed one hour because we had to go back to gate to rebLANCE WEIGHT"
Pros: "Nothing to like"
Cons: "11 hours wait time!!!! No lounge entrance No food!"
Pros: "The crew of British airlines were nice"
Cons: "Changed flight , couldn’t check in. I bought ticked on kayak but vayama was the actual ticket seller on behalf of Iberia which is a British airlines company. I couldn’t check and and customer service of vayama didn’t want to help and asked me to call Iberia. I called Iberia and after staying on hold for 40 min they told me to use the same confirmation number of Iberia flight on British airlines website. After a long day and a long and expensive uber ride I made it to sfo to see the flight has been delayed... never ever ever going to buy an international flight from Iberia, and very hesitant about kayak redirecting sales."
Cons: "Freezing cold cabin"
Cons: "Food was terrible and ear plugs hurt and couldn't hear out of them."
Cons: "When trying to check in online the day prior, the British Airways system was unable to load my reservation. Upon arrival to the airport, the rather unambitious fellow at the check-in desk refused to look up my reservation and instead insisted that my flight was in fact through American Airlines. After waiting in yet another queue, I was sent back to British Airways, where it was confirmed that Iwas booked on the flight, but that it would be to late to check my suitcase. I am still at my city of origin in London as I write this review."
Pros: "orderly boarding"
Cons: "seat assignment"
Pros: "Food and service were great!"
Cons: "Babies crying, hate flying with Babies! Guy behind me kept pulling and kicking my seat, pain in the aaa!"
Pros: "The crew was amazing!!!!"
Cons: "No leg room!"
Pros: "The usual competent BA experience."
Cons: "The main meal was a mess. They ran out of the pasta option way too early. Then the tray was covered in useless extras - such as salad dressing (unlabelled, but that's what it looked like) and lime pickle, when the starter was a potato salad that already had a sauce and the main was pasta with tomato sauce and broccoli. They should cut out the extras and spend the savings on better starters and mains."
Cons: "The foot rest broken and I told them they don't do anything even I have bad knees"
Pros: "Did not make this flight"
Cons: "Did not make this flight"
Pros: "Polite and friendly crew, comfortable seat and plane."
Cons: "Flight was late. Poor support from ground personnel in LHR Poor service"
Pros: "Many entertainment options, food was tasty."
Cons: "Movie options were not new releases"
Pros: "Having a little bit more room, footrest and legrest do really make a difference on the long haul flight. The little touches like being greeted with a glass of wine or water, having proper silverware with the main meal really mitigate the general misery of long haul flying. The main meal is really quite delicious as well. You also get provided with socks, toothbrush, mask and nice headphones."
Cons: "Honestly, the seats are really quite hard and could use a little more padding! They give you a little cushion which I ended up sitting on to relieve pressure on my tailbone. The coffee that came with the box lunch was fine but if you wanted cream you were out of luck. Instead a tiny amount of milk was provided. At least you got some caffeine!"
Pros: "The Chief Purser came over to apologize. At the end of the flight, the Captain came to me to apologize on behalf of the airline. (Too little, way too late.)"
Cons: "I am handicapped and the jetway was broken. British Airways took a bad situation and made it worse! Obviously they had no contingency plans and the gate agents just wan't to avoid any responsibility and started blaming the poor man who had been wheeling me all over the airport. ONLY BRITISH AIRWAYS WAS AT FAULT FOR THIS. Eventually they put me on a lift several gates away and then loaded me onto the platform lift of one of those catering trucks that deliver food to the planes and drove me to my plane. The plane door was shut and they had to bang on the door to have them open it and let me board. As a result, I personally delayed the flight (officially) 28 minutes; in reality about 40 minutes. This was one of the most embarrassing and humiliating experiences of my life; to be loaded on a plane like freight!! Is this how British Airways operates??"
Cons: "BA cancelled the flight, did not reroute us, provided a phone number for tel aviv (closed for the weekend). Terrible customer service. And our ticket was bought thru vayama who also did not bother to help us. Bad bad customer service for BA."
Pros: "The flight to NO was good. Service was good as well."
Cons: "The seating was much more cramped than the flight to Ireland. Very tight quarters for a 10 hour flight. Other than that, it was good. We arrived safely and that's the best feeling ever!"
Pros: "On flight entertainment"
Cons: "After we boarded, there was an announcement stating that there was an issue with one of the wings. So we sat for an hour and a half in an extremely warm plane while they fixed the problem."
Pros: "London to New Orleans direct is an excellent route."
Cons: "Food was poor."
Cons: "No food not even snacks were served"
Pros: "The flight crew was formal without being stuffy. Gracious without being too familiar. (Although, I had an interesting -- and fun -- conversation with a great flight attendant, Suzanne on flight BA0115 on 5/21/17. Give that gal a raise!). Excellent service. Clean cabins. Lovely menu followed by delicious fare. Overall, great experience!"
Cons: "The aircraft is illogically designed i.e. the awkward arrangement of seats in Business Class makes for an annoying obstacle for passengers who want to leave/return to their seats. But when they do settle in, it's as comfy as a cocoon."
Pros: "nothing to be noted"
Cons: "late departure"
Pros: "The flight attendants on this flight where the best I've ever had!"
Cons: "Missed flight due to connection delay"
Pros: "The crew, they were very friendly and responsive when my seat equipment was found broken"
Cons: "My seat equipment was broken so there was no film for a long flight."
Pros: "Im 55 and slightly over weight getting a middle seat when the arm rests don't raise and seats so close together was a major issue getting in and out on such a long flight and I watched other women experiencing the same issue."
Cons: "Armrests to raise up 2 to 3 inches more between seat front to back. Especially if the persons in front of you have reclined there seats"
Pros: "Flight attendants"
Cons: "Nothing: everything was beyond expectations"
Pros: "This flight did not have much enjoyment due to the extreme delay overseas."
Cons: "There was an ill passenger onboard as we were flying mid Atlantic - instead of flying the aircraft onward we turned around to St.Johns (understandable) however once we arrived we roughly sat on the plane for three hours after the passenger walked off the aircraft conscious. There was paperwork delaying the craft to fly, the re-fueling took over an 1 hour due to not knowing how much fuel to put into this larger plane. There were also difficulties on the plane other then a passenger being ill, the craft had some engine issues after landing in St.Johns - the pilot tried to keep crowd control by lying to the passengers. As we finally got up into the air, knowing that we missed our connecting flight to Budapest from london already- it was stressful. Then as we approached Europe we were told we have to land in Dublin due to the crew working too many hours... Which the pilot had to of known as we departed from St. John's yet he told us we were on our way to London. We waited in the airport in Dublin Ireland for at least 3-4 hours we were told another crew would bring us to London at 3pm yet we didn't even board until 5-6pm. We finally got to London 12 hours after we were suppose to arrive. And to our final destination 14 hours after we were suppose to arrive. I expect a complete refund from this flight from JFK- Budapest. It was the worst experience ever."
Pros: "The crew was nice and the food was alright. Good entertainment and comfy plane."
Cons: "They claim to be cleaning these planes but I find that hard to believe when there is Gum on the window sill. We were also delayed quite a bit in the boarding process. Also I would imagine that during Covid-19 these companies would do a better job of not overbooking flights but all of my flights with American this past weekend were overbooked. Which delayed us even longer as they searched for volunteers to adjust their flights. In today's age of technology the idea that they are still overbooking planes makes no sense to me in the slightest. I will be walking, driving or taking a boat before I fly American Airlines again."
Pros: "After the GSO - PHL flight, I mistakenly boarded a flight to Portland Maine PWM. Why didn’t the gate attendant catch this error?"
Cons: "Attention to detail by both the gate agent and myself."
Cons: "Great flight"
Cons: "Bumped from first class to coach."
Pros: "Crew was very nice."
Cons: "The salad was included two unmentioned items that were unwelcome: bleu cheese and pasta."
Pros: "Plenty of drink passes."
Cons: "The staff was rude. Over heard gossiping about other travelers. At end of flight overhead announcement that our section of airplane using wrong bathrooms. It was rudely stated. Should have directed this instruction earlier in the flight. Very rude"
Cons: "Running out of bin space by Group 3 is just wrong."
Cons: "Everything, especially an AA customer representative. Very rude, inconsiderate, and unprofessional."
Pros: "Crew was great. Flight delayed due to lavatory door not closing. Then+0, 20 minutes of papaerwork. Followed by no one able to operate bridge when landed for 20 minutes."
Cons: "No legroom in 17 E"
Cons: "Paid for upgraded seat with complimentary drinks that I still got charged for."
Cons: "They lost and cant track my baggage. Very poor customer service."
Pros: "Crew was wonderful"
Cons: "Not getting service even SW served on 45 min flight"
Cons: "How does a ground crew not know a plane is coming in late. How is there no one here for baggage. It's a joke."
Cons: "inadequate ventilation"
Pros: "See above"
Cons: "See above"
Pros: "Crew was hospitable. :) movies were great."
Cons: "Snacks were lackluster."
Pros: "LOVED the spacious leg room on that aircraft!"
Cons: "The lady beside me and everyone else listened to her audio book."
Pros: "Entertainment options."
Cons: "This new low life category where you cannot even pay to be treated like a human."
Pros: "Seats were nice, service came pretty quickly considering the size of the plane, boarding went reasonably quick"
Cons: "Started boarding and didn't announce another delay till we're on the aircraft, sitting in the gate for an hour and a half. My audio jack was broken and regardless, it will still trying to charge me for everything even though i was force to be squashed between two people who are also frustrated about sitting doing nothing."
Pros: "Attendants are always friendly; always a peaceful travel event"
Pros: "Travel time"
Cons: "No snacks on flight. The charging stations come in between legs space and very uncomfortable they got to be re adjusted. Make sure these are taken care in upcoming flights."
Pros: "it was a bit bumpy all the way to NOLA, but we still got drinks and snacks, and flight attendants were very nice"
Cons: "The entire flight. Bumbing, disabled seating was not provided as promised, neither was off boarding to baggage area."
Pros: "Flying beats driving"
Cons: "no entertainment or food."
Pros: "Cookie hehehh"
Pros: "Cheap fare"
Cons: "American advertised free TV and movies streamed to your device via a card placed in the seatback pocket and in the flight attendant's announcement. Although the card stated, "This Flight. Free Entertainment..." I was informed that there was, in fact, no such feature."
Pros: "staff was amazing, entertainment great, dasani sparkling lime water tasty, very clean and reasonably comfortable"
Cons: "the breakfast was made of 90% sugar - this was very disappointing."
Pros: "Cabin was clean. Flight attendants were courteous."
Cons: "Their snacks were merely a cookie which was okay, but not what I would have wanted."
Cons: "Middle seat and one of the last ones on. Enough said"
Cons: "Planes too old"
Cons: "Only airline we flew that didn’t have pre boarding for families with small children."
Pros: "I made it safely to my destinations and in a timely manner."
Cons: "The lack of space to breathe. Being herded like cattle to our seats. The fact that in flight service BARELY made it to the back of the plane before we landed."
Pros: "The entertainment system. It was awesome. The crew was friendly."
Cons: "Nothing notable."
Pros: "Pilot was very communicative, which was great but plane was 1 hour late and we had a mechanical problem while taxing, pilots fixed it while still on the ground. Not their fault those planes are 35 years old, come on!"
Cons: "Stop flying MD80's, please! 35 year old planes!"
Cons: "The seats even in first class were so old the springs were stabbing me in the back. No entertainment system. American Airlines is ALWAYS late. I was delayed 5 hours. Food is horrid. Rating applies to all American flights I've been on."
Pros: "I had a window seat on the left side of the plane and the scenery flying to Cuzco was amazing."
Cons: "Just another flight where everyone is packed in like Sardines."
Pros: "The flight assistants were nice"
Cons: "The entire flight from Miami to New Orleans, the ac felt like the heater was on. I was sweating and felt nasty."
Pros: "Easy to navigate site. Was given Pre-check on one leg, which was nice."
Cons: "Had to purchase a seat on one leg, resulting in an extra $12. That was a surprise."
Pros: "Captain and crew were capable and friendly."
Pros: "I loved the price more than anything else. All the staff were friendly and professional. Every flight was on time with no delays."
Pros: "they cancelled the flight and they did not say anything, then the crew in the airport were very rude with everyone."
Cons: "seats were very uncomfortable"
Pros: "I like the seat is comfortable, I have enough legroom everywhere (by every seats)."
Cons: "I didn't like the snack what I get."
Pros: "I sat in seat 2A. Excellent food and service. Flight was smooth."
Pros: "power outlets & TV"
Cons: "crew was cranky"
Cons: "I missed my flight because on the kayak app it said my flight left at 8:20 am and even said it was on time. When I got there it left at 7:20 instead and so I missed it.. You need to make sure it says the correct time on your app.. I ended up catching another flight to Seattle and spent the night in the airport and got to salt lake a day later. My family is out of state and it screwed all of our schedules up."
Cons: "Our flight was over 1.5 hours delayed but the AA staff at the desk wouldnt give any updates despite it being clear we were severely delayed."