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Pros: "Very friendly cabin attendants. Especially Irene."
Cons: "Food was poor. I would prefer a good piece of cheese or fruit."

Pros: "Very professional."

Pros: "The tv is good addition Comfortable chairs"
Cons: "Menu could have been improved"

Cons: "No US airline seems to have figured out how to board without long line in the jetway. But not a big deal."

Pros: "Nothing. They lost the plane so we couldn’t even fly out"
Cons: "Finding the plane"

Pros: "Safe and fast journey."
Cons: "Vegan options for everything."

Cons: "They sent my luggage to a completely different state! Now I have to wait till it gets to LGA and then they’ll send it to me."

Cons: "Broken plane. Why not take better care?"

Cons: "Great"

Cons: "B.S. all the Delta Boarding groups. Geez, have you lost all common sense! C'mon... I understand the ill/med conditions passengers. How about 1 kid, then 2 kids then 3 kids, w/ cataracts, bladder probelems, Platinum, Gold, Silver, Paper, Plus 1, Plus 2, Main Cabin 1, 2 and 3."

Cons: "In flight movies would be nice . Tight seats for 6.3 huy"

Pros: "Friendly fast service to Albany"
Cons: "The EXTRA upgrade price from coach was a little bit better than economy coach but not much."

Cons: "WiFi"

Cons: "No meal option and my video screen volume did not work"

Cons: "Being on time"

Pros: "Everything went smoothly. Baggage was at carousel before we were, a first."
Cons: "Everything was fine."

Pros: "Nicer plane"
Cons: "One stewardess almonds mowed me down with cart"

Pros: "Quick and easy."

Pros: "Pleasant."
Cons: "It was scheduled so late at night."

Cons: "Crowded seatibg"

Pros: "My upgrade was fabulous!"

Pros: "Excellent very good"
Cons: "Good service excellent"

Pros: "Really helpful staff, clean plane, attentive and easy boardiing"
Cons: "The check in was a bit confusing at the airport."

Cons: "Layover"

Cons: "I had to buy a ticket on Southwest to get where I needed to go. So a wasted trip, wasted time and Southwest came through immediately after I had told them the situation. I'll be using them much more now."

Pros: "ditto above"
Cons: "ditto above"

Pros: "Nothing bad and nothing particularly good."

Pros: "The gate person was very accommodating"
Cons: "It was over 2hrs late due to mechanical problems. Seems to be the norm."

Cons: "Hard to get comfortable even in easy comfort but easy comfort is better than typica arats."

Cons: "Goog"

Pros: "on time, clean, prompt."

Pros: "Updated plane, movies are old but a verity"
Cons: "Lost two pieces of luggage"

Pros: "Very professionals"
Cons: "N/A"

Pros: "Able to watch an interview. Then part of a movie which makes the time fly."
Cons: "Late departure. Late arrival. So I got my car and landed in terrible traffic. Which I had hoped to avoid."

Pros: "I appreciated the kindness of the staff at each of our stops. From beginning to end they were polite, helpful, and kind!"

Cons: "Seating was tight"

Pros: "They ran out of food on the plane"

Cons: "Plane was hot but that seems common for these small planes during the summer."

Pros: "On line customer service was very courteous and helpful."
Cons: "We waited overnight in the airport without even an offer of accommodations, toothbrushes, meal vouchers, etc."

Pros: "Airplane was good, boarding was fast."
Cons: "Did not have the fruit and cheese plate."

Pros: "Very friendly and efficient. Food was hot and red wine excellent."

Pros: "No issues"

Cons: "Made me check a small bag and let others carry on 2 and3 bags very rude"

Pros: "I enjoyed not having a layover."
Cons: "I do not like being charged to bring a bag. I feel like a 560 fee should include a bag."

Pros: "Arriving and departing flights were at totally opposite ends of airport"

Pros: "...see above..."

Cons: "I travelled from usa to canada on 7 nov and after 2 hours waiting in airport they informed us that due to some issue Delta can not deliver our bagagges also one of Delta airport's staff behaved very badly (his name was Manny) , helpless and rude.I missed an important dinner meeting because of not having any suitable dress. I have many friends and family who lives in canada and usa but by facing this bad behaviour and problems never ever recomnd your airline to any of them."

Cons: "Very bad air. Nothing the airline could do about that"

Pros: "Exceptional legroom!"

Cons: "They claim to be cleaning these planes but I find that hard to believe when there is Gum on the window sill. We were also delayed quite a bit in the boarding process. Also I would imagine that during Covid-19 these companies would do a better job of not overbooking flights but all of my flights with American this past weekend were overbooked. Which delayed us even longer as they searched for volunteers to adjust their flights. In today's age of technology the idea that they are still overbooking planes makes no sense to me in the slightest. I will be walking, driving or taking a boat before I fly American Airlines again."

Cons: "Everything, especially an AA customer representative. Very rude, inconsiderate, and unprofessional."

Cons: "They lost and cant track my baggage. Very poor customer service."

Pros: "LOVED the spacious leg room on that aircraft!"
Cons: "The lady beside me and everyone else listened to her audio book."

Pros: "Entertainment options."
Cons: "This new low life category where you cannot even pay to be treated like a human."

Pros: "Travel time"
Cons: "No snacks on flight. The charging stations come in between legs space and very uncomfortable they got to be re adjusted. Make sure these are taken care in upcoming flights."

Pros: "Pilot was very communicative, which was great but plane was 1 hour late and we had a mechanical problem while taxing, pilots fixed it while still on the ground. Not their fault those planes are 35 years old, come on!"
Cons: "Stop flying MD80's, please! 35 year old planes!"

Pros: "The staff was so nice and helped me find my way around."
Cons: "Food prices a bit high when compared to buying the same thing outside the airport."

Cons: "Missed Connection."

Pros: "Nice airplane, it appeared pretty new. Everything was clean."
Cons: "My screen was out so I didn't get to use the new technology. I could see other people using it for maps and stuff. It looks neat."

Cons: "No wifi, no headsets to listen to tv"

Pros: "Ok"

Pros: "Easy to navigate site. Was given Pre-check on one leg, which was nice."
Cons: "Had to purchase a seat on one leg, resulting in an extra $12. That was a surprise."

Pros: "Allthough is was I bird strike, y'all handled the delay good."

Cons: "Seats too small and the gentleman next to me was a big guy so crowded over into my seat some."

Pros: "NA"
Cons: "Delay but it happens"

Pros: "Yes +50"

Pros: "Seats have absolutely no cushion left, old aircraft."

Cons: "No entertainment. No real food. Only snacks and the advertised snack box wasn't available. I paid for a box of items I could only eat one thing from."

Pros: "Movies were available to watch."

Pros: "Courteous"
Cons: "No snack"

Pros: "Fares were great"
Cons: "No update for upcoming travel arrangements"

Pros: "Very friendly staff"

Cons: "Delays"

Pros: "Smooth boarding"
Cons: "No entertainment"

Cons: "AA flights always seem to get delayed. I never fly AA unless I have to."

Pros: "I loved the price more than anything else. All the staff were friendly and professional. Every flight was on time with no delays."

Pros: "Nothing"
Cons: "See above comments"

Pros: "they cancelled the flight and they did not say anything, then the crew in the airport were very rude with everyone."

Cons: "No"

Pros: "Service and friendliness"
Cons: "Person sitting next to me smelled awful. Several passengers asked to move because of how awful the smell was. This individual should not have been allowed to board for basic sanitation reasons."

Cons: "seats were very uncomfortable"

Pros: "Being able to have my own individual entertainment. Staff handled the situation at hand with dealing with everyone's frustration pretty well."
Cons: "That we had to wait for a pilot to show up for the original pilot fidnt show up for work. Then had to deboard just to get back on 15 minutes later as too many people wanted to get off, which delayed take off."

Pros: "I fell asleep on the trip so that was nice."
Cons: "The seats are pretty uncomfortable for tall people."

Pros: "The was late and my logged was late i lost my transportation to Fort Benning."
Cons: "The chairs are to closed to each other. America Airline like to change the bording gaited to much."

Cons: "Again, delays"

Cons: "Boarding very slow"

Pros: "Nothing"
Cons: "Everything"

Pros: "Nothing"

Cons: "Cramped seating and I'm not an overly large man."

Pros: "We arrived earlier that predicted. I liked it."
Cons: "They gave us just 2 small snack"

Pros: "extremely comfortable"

Cons: "Lack of bendable head rests Snack options"

Pros: "The attendants were pleasant."
Cons: "Why are you asking about entertainment? There is none. There were a few TV screens scattered about showing something, but no headphones were offered at all, and it appeared the entertainment, which was very hard to see, was NBC TV shows. The quality of air travel has plummetted over the last 10 years."

Cons: "We will NEVER fly AA again."

Pros: "Same as about above."

Pros: "I liked the puntualty and the service in general."
Cons: "The food the bread was old and went."

Pros: "Good, was just tired..."
Cons: "Too cold..."

Cons: "Again as usual my flight with American was delayed. This has happened on every single American flight I've taken in the past year (I have not had this problem with other airlines). We had to sit on the tar mac in Dallas with no air conditioning for an hour. The flight crew began to apologize for how 'how it was' and during the apology turned it back around on them and began to say 'we've been on this flight since 7 a.m.' (basically indicating that we should feel worse for them than ourselves). This airline has a complete disregard for customer service and I WILL NOT ever fly American again--this was the last straw."

Pros: "Smooth"

Cons: "Fix the plane before it’s scheduled to take off"

Pros: "Yes!"
Cons: "N/A"

Pros: "Was direct and easy. No issues with boarding or flight"
Cons: "Cramped"

Pros: "The cost of the flight"
Cons: "The 2.5+ hour delay"

Pros: "Nothing"
Cons: "Worst airline ever"

Pros: "The price but after today, I’m going back to “you get what you pay for.”"
Cons: "Flight was delayed 21/2 hours. Was not told ahead of time. We boarded even later then we sat on the tarmac for an hour and a half and we were told that we were #12 in line. An hour later we were told that we were now #15!! Finally off the ground. Flight attendant had a very annoying voice but what made it worse how he kept asking for money because of everyone purchasing. Yes I know but some how on other flights you don’t hear about the money, this was in your face"

Cons: "N/A"

Pros: "check-in, boarding, friendly staff & on-time performance"
Cons: "Very uncomfortable seats."

Pros: "Crew was nice"
Cons: "Beverages and snacks not complimentary on flight??? Have never seen this."

Pros: "It was fast easy simple. I thought charging for hand luggage as crazy but they seemed flexible about what a purse is. Ate nothing, didn't watch anything. Stewardesses warm and friendly."

Pros: "Our flight was cancelled. We were given a 1-800 number to call to rebook. The guy was in India, slow computer, kept putting me on hold. 2 hours later, no rebooking, no resolution and I was postal. I missed the funeral of my relative, so did my kids. Horrible service, I will never fly Frontier again. What a nightmare. I kept asking for a manager or supervisor and was told there was no one."

Pros: "Flight to Philly delayed multiple times arrived at 3 am which was a major inconvenience for my friends. Flight back was cancelled and you are basically left to your own devices to get transportation on your own. Your refund is granted in 7 to 10 days but you need to front the cost for whatever last minute transportation you procure. Nightmare carrier if something goes wrong"

Cons: "I am so upset that I was charged after she put our bag and it fit in spot for baggage. This is just wrong"

Pros: "Staff great , very nice new plane"
Cons: "Hard seats Small space"

Pros: "The price. The direct flight. On time."
Cons: "Not able to select seat in advance. Have to pay for everything like change seat, the Carry on luggage"

Pros: "I flew from Seattle to Denver. It was okay."
Cons: "When I flew from Denver to Philadelphia, the assent was excruciatingly painful for my ears. I thought my eardrums were bursting."

Pros: "I can appreciate the smaller seat size for its efficient use of space."
Cons: "Why do you try to trick people into paying for seat selection by making actual purchase choices very unclear? Why do I have to call in and have a lengthy conversation with a person just so that I can add my KTN to my profile? Why did it take an hour for a technician to arrive to solve a computer problem? Why is flight delay information so slow to be communicated?"

Pros: "Nice staff."
Cons: "Delay later than delay. Then another delay on tarmac."

Cons: "The plane departed 45 minutes behind schedule. When we arrived, 20 people or so did not receive their luggage. Frontier representatives were nowhere to be found. Finally someone came and herded us upstairs, gave us no information about our luggage, and had us form a line to file a claim. Frontier staff was utterly unapologetic and had no sense of urgency. I still don't know where my bag is. The plane was supposed to land at 12:45, and I left the airport at 3:30 and missed an important work meeting."

Cons: "You have to pay $1.99 for water, or a snack."

Pros: "Great experience very professional and the price was excellent. Will definitely fly with frontier again."
Cons: "No complaints."

Pros: "The staff and pilots were great!"
Cons: "The seat I spent extra for."

Cons: "I didn't know Carry on bags had a fee until I got to the airport"

Pros: "Seems to be more leg room in coach than full fare airlines. Important to me as I'm 6'5"."
Cons: "Was surprised at gate with the fees for carry on. Pretty much wiped out any price advantage gained by flying this airline."

Pros: "No problems whatsoever."
Cons: "Traffic getting to the airport."

Cons: "Not enough staff in the boarding area to ask about luggage etc"

Pros: "Everything"
Cons: "Nothing"

Pros: "Nothing."
Cons: "Got a cheap flight but little did I know that that would be offset by being nickeled and dimed for seats, bags, and drinks. On top of that th plane was five hours late from its start point and the only information the gate agents would give (with an attitude) was the plane was coming. I called customer service to see if they were offering any restitution for this, and I was told that's not up to him. I will never never never fly frontier ever again."

Cons: "The flight attendants said I was on the plane when I in fact was not and they gave my seat away to someone (had the person act like they were me) now I am stuck in Philly for 2 days"

Pros: "They give you free water on the plane. That's it..."
Cons: "First off, our flight was delayed 5 hours. I understand because of weather. No big deal. But when it is supposed to leave at 4:15 and You tell everyone 5:15, and then at 5:15 tell everyone it'll be here at 6:15, then at 6:15 it went to 7:15 and then again 8:15. During this entire time, I kept asking for updates and the staff at Frontier seemed angry so many people kept asking....that's your job. Because of the long wait many people didn't eat dinner, JetBlu decided to get coffee and donuts for all of their passengers (they said it over the loud speaker), Frontier didn't give us anything. When the plane landed at 8:15, the slowness of the workers couldn't have been any worse. Loading the bags slow, cleaning the plane slow. Plane gets here at 8:15 and we don't take off until 9:30. You'd think we would get some type of snack or drink for this horrible wait time right? Water is free on frontier, but nothing else. And they stuck with that. NOTHING FREE! Not even a soda or bag of chips! My friend is 6 foot 4 and I'm not sure how they get away with the nonexistent leg room. His knees were smashed against the chair in front of him the entire time. Funny for me, sucked for him (or anyone tall). He asked to change seats to 1 of the 2 open seats we had seen with more leg room (near the side emergency exit). They said no unless he wants to pay $50 right there. In the middle of the flight. I have no words for it. Customer service was horrible, food was nonexistent, drinks were nonexistent, leg room was nonexistent. And that sums up how I'll never be using frontier ever again. Pay $50 more for a better plane service seriously."

Cons: "Charged me $200 for name change that I did not nerd"

Cons: "Delays are terrible"

Pros: "I had a baggage that met the online specifications- 14X8 but they still charged me $60 because it was not a "personal bag" -- they kept referring to it as a carryon."

Cons: "Plane was an hour late . All if the extra fees made me decide to not travel on Frontier again"

Cons: "Sitting on the floor waiting to board due to limited seating in the waiting area."

Pros: "The cost was low, so it made the return part of my trip easier to pay for."
Cons: "I had not been prepared for how "no frills' your airline is, so I didn't know to expect rigid chairs with no adjustment, and that all items offered in flight were to be paid for. It wasn't a long flight, so I didn't miss not have a snack or drink, but I didn't know any of that in advance. My fault for not checking into it a little more, but it was a whirlwind trip to move my daughter and the travel was Spartan but necessary."

Cons: "$40 for every Carry-on luggage"

Pros: "Horrible customer service"
Cons: "How they spoke to me and they couldn't tell me where my bags were. Customer service was horrible!"

Pros: "I like the fact that we finally arrived ..that's the only thing positive I can think of"
Cons: "We were delayed three hours coming and going and no one had a clue wha was going on ..when we did board the crew was extremely short and acted irritated to be there"

Pros: "They share food no baby asked me, even to buy."

Cons: "That we had to buy drinks and snacks"

Pros: "The employees were all fantastic, very friendly and helpful"
Cons: "Would like wifi."

Cons: "Not enough leg room. It really sucked!"

Pros: "No delay. price is good"
Cons: "on-line web page is NOT user friendly. Luggage charged for carriy on"

Pros: "Low cost tickets"
Cons: "High cost for luggage"

Cons: "Never told about the 40 usd"

Pros: "The crew was friendly and humorous"
Cons: "Flight attendants made too many unnecessary reminders throughout the flight about buckling seat belts and staying seated when the seatbelt sign is illuminated. It felt like every 5 minutes they were making an announcement making it impossible to get any rest. Passengers were roundly and acted like they had never been on a plane before. Maybe they hadn't and just didn't know any better. But it made the flight unpleasant."

Cons: "the pilot almost crashed the plane"

Cons: "You have to pay extra for your seat - if you want to sit with your party and not be scattered all over the plane. You have to pay for your carry on and you have to of course pay for your checked bag. So everything you saved on the cost of the flight is eaten up with the extras."

Pros: "The flight attending Andrew was very rude. Rude to me and many others. I felt it was the worst experience ive had on a flight, i fly often."

Pros: "No"
Cons: "Yes"

Pros: "No comfortable setting"

Cons: "We were directed to board a plane that was not ready to fly and did not have working air conditioning. It was a safety and health hazard."

Cons: "Seat upholstery needed to be cleaned and arm rests and trays replaced. All of the aforementioned were dirty, worn down with stains and dusted with left-over food crumbs and dirt particles from previous passengers."

Pros: "Fast boarding"
Cons: "Everything else"

Pros: "Everything was good"
Cons: "Everything was good"

Cons: "I got my luggage from baggage claim and it was torn tremendously!!!! Absolutely ridiculous."

Pros: "Staff made the best of it"
Cons: "The constant delays"

Pros: "ATL"
Cons: "Everything was good"

Pros: "Liked the rate and the fact that we got to New Orleans a few minutes early."
Cons: "I did not like the lift off. It probably was not the pilots fault but it felt like they were fighting over the controls. Plane went left to right then left to right again on the take off. This was very scary for quit a few passengers."

Cons: "Food was not provided, if some snacks add it will be good"

Pros: "It was comfortable and peaceful."

Pros: "Nothing"
Cons: "The airplane"

Pros: "Nothing"
Cons: "Everything about it"

Pros: "Everything."

Pros: "Cheap fare"
Cons: "Expensive bag check fees of $52 across the board, even though signs listed a variable scale based on weight that would have been cheaper. Apparently that's only available if you check in early and weigh your bags yourself or something, IDK..."

Cons: "Why do I have to pay so much money for my carry on?"

Cons: "head rest added on seat very uncomfortable + seat itself is uncomfortable; other passengers allowed to sit in 1st row without paying for it."

Pros: "Cheap and quick"
Cons: "Impersonal"

Cons: "No internet option to my knowledge."

Pros: "Staff on the plane was fine. Nice people."
Cons: "The staff responsible for getting the plane boarded were some of the rudest people I have ever encountered. Yelling at customers, threatening to delay the boarding process, and threatening to not board the plane all because the terminal is the worst built terminal I've ever been in. The customers were being patient, and the Spirit employees just kept yelling at us. One of the worst flying experiences I have ever had. Never ever will I choose Spirit in the interest of saving a couple of bucks. Not. Worth. It."

Pros: "nothing"
Cons: "everything"

Pros: "Nothing"

Cons: "Luggage cost put complete ticket price higher than competitors in which first luggage is free. Also competitor includes complimentary snack and/or beverage"

Cons: "40 lb. checked luggage max - Fee for carry-on - fee for food and beverages"

Pros: "good folks wo4rk there, kind and helpful"
Cons: "cost too high for no comfort/frills"

Cons: "Loud noise before take off"

Pros: "Smooth ride, friendly staff, no problems"

Pros: "Low fares. Great service."
Cons: "Nothing."

Cons: "Unable to use TSA precheck. Since I was unable to pay for bags while on the Jayak site, I had to pay $10 more later on the Spirit Air site"

Pros: "Timely landing"
Cons: "Late take off but made up in the air."

Pros: "IT WAS FAST TO GET SEATED"
Cons: "There was no leg space at all"

Pros: "Nothing"
Cons: "Everything"

Cons: "Tiny tray tables"

Pros: "My no frills trip was great. Perfect price and no incidents!! Staff was fun and good natured even when they wanted to smack a passenger!!!!"

Pros: "Promptness"
Cons: "Waiting for my bags"

Cons: "don't know never got on the plan it was cancule"

Cons: "the personal at the airport was super rude, so i canceled the trip and booked with united right at the airport!!!"

Pros: "Need more than 40 ils luggage limit on suitcase. Need to be able to take a carry on AND a pocketbook onto plane."

Pros: "Boarding was well-organized, nothing complicated."
Cons: "The kiosks weren't working for Spirit at DFW, so I wasn't able to print my boarding pass on my own; they had a line backed up quite a bit. However, their agents worked really quick to get everyone taken care of. It's a good idea to get there early!"

Pros: "Could not lean back. Back very sore"

Pros: "Accommodations"
Cons: "Rush between flights, delay in getting my bags, one bag missing."

Pros: "Refreshingly simple and new Airbusses that are roomy."

Cons: "2 hrs delay and poor food selection"

Pros: "Liked the option to purchase what snacks & beverage I wanted."
Cons: "Gate agent needs to remember what she says on the announcements; she called groups 1 & 2 then told all the people in group 2 (in a very firm tone) to stand aside she was only boarding group 1 ?????"

Pros: "Nothing"
Cons: "Had to cancel it."

Pros: "That I landed safely and was able to see my grandmother in the hospital."
Cons: "I won't add insult to injury. Everyone gives Spirit bad reviews."

Cons: "80 minute delay"

Cons: "Could have done without the sales pitch for your credit card. Had a layover so had to listen to it twice. Also, the price for the bags were over the top especially since the weight limit was 40 pounds."

Pros: "Horrible and I was scared my son would not be able to get on the plane."
Cons: "Inconsiderate staff to a college student."