The boarding process was uneventful and normal. The plane was on the smaller side and a tight fit. Most people had to plane side check their luggage. The pilots seemed pleasant. We waited about an hour from leaving the gate to actually taking off with no information from the crew as to what was taking longer than normal. The flight attendants were informative but aggressive about the mask policy and spoke on the PA system often and for long periods of time. The attitude of the flight crew about several issues made the passengers tense. We arrived about 30 minutes behind schedule but safely.
Cons: "Flight Attendant should dis infect the lavatory everytime a customer uses since they have plenty of downtime (no longer serving refreshments)."
Cons: "IFE was not streaming movies, WiFi on but not loading"
Pros: "quick ontime boarding"
Cons: "I ordered kosher food and again American Airlines didn’t get me any"
Pros: "Crew were very nice."
Pros: "The crew members were extremely helpful. It was a full flight and hard to find space for all the carry-on luggage, but an extremely helpful stewardess did a great job of finding space for my bag. She was attentive and friendly for the beverage service and really made me feel welcome."
Pros: "The crew was very nice. The seats uncomfortable."
Cons: "If I can avoid flying American I will... on my way to Rome, 4 hours delay due to technical issues. Same plane on our way back, 2 hours delay due to technical issues. I did not feel safe knowing that plane has so many technical issues. Had to wait almost an hour on the plane to get to our gate."
Pros: "Nice Crew. Very accommodating."
Cons: "The input for the headphones were not working properly at my seat location on the flight. Seat #10c on a A321 Airbus from Miami to L.A."
Cons: "5 hour delay caused us to miss connecting flights so got stranded in Los Angeles."
Pros: "Friendliness of crew"
Cons: "Offered more of an incentive for the inconvenience"
Pros: "Direct flight and good personal service provided by crew."
Cons: "Flight was delayed and overbooked causing further delay at departure gate. Plane is small and cramped."
Pros: "Good food. Friendly crew. On time, etc."
Cons: "Recycling/reduce waste. Gluten-free choices."
Cons: "Usual uncomfortable seating. Plane was not pulled into a gate. DCA should be an embarrassing operation for American."
Pros: "Calm no crowd organized and perfect"
Pros: "Variety of snacks and friendly service. Good entertainment selection."
Cons: "Signs for Finnair and AA were hard to find on departure."
Pros: "The flight crew was attentive, and the "at your fingertip" entertainment options helped distract me from the restlessness I got on my 8 hour flight from London."
Cons: "I have no complaints."
Cons: "Flight cancelled and had to travel 60 miles at my expense to a different airport to get another flight same day"
Pros: "Flight attendants were the best ever."
Cons: "Entertainment set up was confusing and slow. Headphones didn’t work. Seat didn’t recline."
Pros: "Organised, clean"
Cons: "Food... pizza... bad idea to serve during a flight. Moreover, the smell and the taste was bad"
Pros: "The 737 was excellent. Boeing still makes the best aircraft."
Cons: "Being rescheduled from an 0830 departure to a 0530 departure, which meant I had to get up at 0300 to get to RIC by 0400 for TSA and check-in. As originally planned I would have arisen at 0500, still early, but not nearly 0300. The equipment had no individual entertainment screens. So we were stuck with whatever was on the common screen...which was bad."
Pros: "The crew was very nice and did a good job of keeping the passengers informed of delays"
Cons: "The gate check-in person was not very pleasant. Once we had to get off the plane after leaving the gate the flight information disappeared and could not be found on any flight tracking service. I know the airline cannot help the weather but keeping passengers informed is key to making people feel comfortable."
Cons: "Food was dreadful and plane was very cold and that was in first class"
Pros: "Courteous, friendly staff"
Cons: "No power outlets our video screens at seats. No food served on 4 hour flight."
Cons: "8 hour delay on a 2 hour flight. They would not book us on another airline and could care less that we would miss our flight to Buenos Aires. The desk staff made it worse by being indifferent and called the police instead of listening to passengers. I will not fly again."
Pros: "ABSOLUTELY NOTHING TO LIKE ABOUT THIS FLIGHT."
Cons: "Flight was delayed, the baggage was not transferred on the connecting flight."
Pros: "The snacks and meals were decent, as far as plane food goes (although the “vegetables” with the chicken were pretty awful). Also the entertainment selection had a wide assortment of movies, but disappointing tv show selection."
Cons: "The boarding process was a mess. Just a huddle of people, with no clear direction and no one enforcing lines or boarding groups. Also my husband and I weren’t seated together and when I tried to change it online, the entire flight showed as booked. However once on board there were clearly a number of empty seats."
Cons: "Space on coach seats was awful."
Pros: "everything was smooth"
Cons: "Nothing bad about the trip"
Cons: "American Airlines baggage check-in at Paris CDG was total chaos. It took 1 1/2 hours. They need a systems analyst to review their process; especially for customers using their ticket kiosks during check-in when the lines get long. There's never a problem when the lines are small (duh !!). The staff involved in baggage check did well considering the poor process flow they had to deal with. The entire flight crew was great. It is management that is falling down on the job."
Pros: "I was treated superbly from start to finish. It started with checking in and receiving great help all the way through to off liading"
Cons: "I was a little surprised at the size of the snack (small) at the end."
Pros: "Everything went very well."
Cons: "No room between seats."
Pros: "Quick flight"
Cons: "seating too small."
Pros: "The plane was new and very comfortable. Service fair."
Cons: "The food was horrid."
Pros: "On time Friendly attendants Great service Mike in First Class was awesome"
Cons: "No complaints"
Pros: "Everything was fine except it was inexplicably late!"
Cons: "It was over 30mins late for no reason!"
Pros: "Crew was very pleasant, boarding efficient."
Cons: "Food was very mediocre but nothing new in air travel. The biggest complaint is that there was no individual light available for each person to sue to read. On a transatlantic flight of 10+ hours that is not overnight, it is a bit much to expect customers to fill that much time if one cannot read because the lights aren't working. The flight attendant said it was a very old plane as the reason why, not exactly what one wants to hear. Also, the plane was different than the one I prepaid my seats for, thus the money I spent on bulkhead seats was wasted as we just got two normal seats. Not a good experience."
Pros: "Friendly staff"
Cons: "Delay taking off"
Pros: "The seats were comfortable. The flight attendants were courteous."
Cons: "The food was not too good."
Cons: "Wasn't able to catch up this flight because of the cancellation of the connecting flight."
Pros: "-friendly staff -clean plane (inside) -smooth landings departure/return -first snack and beverage included -fast flight -confident pilots"
Cons: "-overhead crowded (luggage) -ac didn't really work well on the return. Was hot the whole ride. Started blowing cold air when landed. -paying extra for picking seat not worth it."
Pros: "Arrives early Always on time Quick flight"
Cons: "Small plane No beverage service"
Pros: "Friendly staff"
Cons: "They lost my luggage and that was horrible but they delivered it to my hotel which was nice."
Pros: "Flight crew very welcoming, flight was pleasant."
Cons: "Seating a bit tight. Didn't offer any snacks only ice water."
Cons: "Apparently due to staffing issue I sat in a plane for 2 hours before it took off causing me and my partner to miss our connection."
Pros: "Curtious people...friendly and made sure we had what we needed for a comfortable flight"
Cons: "After arriving in Phoenix the connecting flight was delayed then cancelled. They put me up in a hotel and got me out the next morning. Other than missing a scheduled meeting. They were very helpful"
Pros: "I like that I got to the destination safely."
Cons: "I lost my keys and not one single person has contacted me about my lost set of keys, even when I left my contact info with them."
Pros: "From Seattle to DFW, we had the best flight! Brand new plane with individual entertainment screens!"