Daily cleaning, installation of cabin HEPA filters on flights from Israel to Wyoming
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Scores according to KAYAK customer reviews
Cons: "Great trip!"
Cons: "Our depart time was 1pm and our actual departure didn’t happen until 11pm. On and off the plane multiple times for mechanical failures for 10 hours. Delta had no plan and there were no hotel rooms. They diverted a NY flight through Atlanta waiving the covid restrictions to get us all on the plane. They Put us in a hotel In Atlanta, which was nice and convenient, but it was 2am when we went to sleep and backup at 6am to catch our flight. Not the way we wanted to end our amazing Key West vacation."
Pros: "the crew were very helpful providing all information I need it"
Pros: "Super respctful"
Pros: "Great crew."
Pros: "We normally get nothing better than a 717 on ATL-OKC, but the 737-800 was an incredible aircraft that made everything better owning to COVID 19 factors."
Cons: "DL needs to find a better way to manage food and drinks for FC during the COVID 19 era."
Pros: "Helpful and attentive crew"
Pros: "The crew was very kind."
Cons: "Th plain boarding took much longer, we flew in circles above JFK, waited for a gate for us, then waited for all passengers with connecting flights to get off because we were late and that resulted in a VERY long process for the rest of us. The descent into the airport was also not the smoothest, but it was a smaller plane."
Cons: "Food, at least for first class."
Pros: "The timeliness of the flight and the service during the flight."
Cons: "The tagging of the bags. The bigger bags should be the only ones tagged. Smaller bags that fit in the bin should be allowed in the cabin."
Pros: "Quick boarding process and take off. Flight was slightly late but the staff expedited boarding and take off. Staff is friendly. Service was great. Beverage service was great. Baggage was quickly at baggage claim."
Cons: "Even though its a short flight better food options for First Class would be appreciated."
Pros: "We were in coach and the crew made us feel like it was business class!"
Pros: "Every was great, honestly"
Pros: "Great Service and flight was without problems or delays. Arrived on time ."
Cons: "Plane got delayed several times. They changed the gate 7 times. And then they lost my luggage. Not a good experience with Delta."
Pros: "Information communicated about delays."
Cons: "- more communication (any!) about bag status when landed - flight delay due to too many/too heavy baggage. Long delay was said to be due to making sure our baggage would accompany destination. Upon arrival, bag was left in NYC but this wasn't communicated. No info on bag status at airport or via ema"
Pros: "Quick flight"
Cons: "I wish there was a way to access the delta movies in small planes that don’t have seat back entertainment"
Cons: "There was a lot of turbulence and people screaming in fear, it always makes me feel better when the crew says something reassuring to make people less anxious."
Pros: "The planes were actually Delta. Comfortable and spacious in economy. Amazing crew at the airport and on the plane."
Cons: "Honestly nothing to improve"
Pros: "The crew where extremely friendly, helpful and visible. As the flight was being boarded the gate agent saw me with my cane and she upgraded me to a seat closer to the front of the plane without being asked. Those extra little touches are appreciated"
Cons: "Went from LA to Guangzhou, China. My family checked 6 bags in. Only 5 arrived in China. My bag with ALL my clothes and ALL my meds was the one missing. I had nothing to wear (and that includes underwear) and no meds for 2 freakin’ days. Worst experience EVER!!!!"
Cons: "Being on time"
Pros: "No carry on fee, comfortable seat and pitch"
Cons: "Displays for zone boarding status would be helpful"
Pros: "It was a quick service"
Cons: "Better food"
Pros: "Crew was extremly helpful, friendly and happy."
Pros: "I like flying delta. They always serve drinks first"
Cons: "It’s such a long flight. Not your fault."
Pros: "Flight attendant's are awesome and they always try to make your flight better."
Cons: "Got a stiff neck cause the seat would not go back. Makes it difficult to see the entertainment with my progressive lenses"
Pros: "Not much"
Cons: "Seats very uncomfortable no room to move"
Pros: "Staff’s attention and patience with customers was great. They knew many were frustrated with the delay but they met our needs with a smile"
Cons: "Weather delay was a real bummer but I liked the app wanted to help reconnect people with other flights. The app should also tell us the reason for the delay, if allowable, especially if it weather. I almost hoed on another flight through Minneapolis but would have been stuck in Minneapolis cause I didn’t know the delay was due to weather an hour later."
Cons: "We were on the tarmac for almost 2 hours. It's probably LaGuardia but the experience was very bad."
Pros: "Friendliness of attendants. Quality of snacks."
Cons: "Hip room. Leg room."
Pros: "On Time, comfortable seats, good coffee and mixed nuts, smooth flight and landing."
Pros: "Plane was on time."
Cons: "My seat assignment was in the last row of the plan when the plane was not full"
Cons: "Delta is terrible!!! $100 extra for everything!!! Terrible!!"
Pros: "Big bathrooms, friendly staff, free eyemaks"
Pros: "The staff"
Pros: "Nothing Special"
Pros: "The snack variety"
Cons: "My headphone jack was broken :("
Pros: "Everything except food. I asked them for halal food when I bought tickets. But they didn't serve me halal food. Very very disappointed."
Cons: "Food and food."
Cons: "rescheduling Putting my wife on a different flight seating us in middle seats"
Cons: "Landing was frightening."
Cons: "I was sitting in the last row and the bathroom smell was hard to deal with."
Pros: "Very professional and courteous"
Cons: "Missed our connection due to a 30 flight delay because crew duty day and crew rest and had to rebook on a later flight on the same day. Downgraded from first class by the airline without any compensation."
Pros: "Left on time, plane was clean and arrived early"
Pros: "For once the food was good"
Cons: "Screaming out of control children. Parents not caring that their children were constantly running up and down the aisles. Crew unable or unwilling to intervene."
Pros: "The help desk personnel was friendly."
Cons: "Due to my first flight being late I missed my second flight. Delta booked me on a flight that was departing 5 hours later instead of the next flight. I had to go and ask to be was put on the stand by list for a sooner flight but not given any priority over the other standby's even though it was Delta's fault that my original flight was late."
Pros: "the flight was on time and the staff very helpful"
Cons: "Flight was delayed 40 minutes and arrived 2 hours later."
Pros: "Food was not available for flight."
Cons: "Many delays boarding plane. No entertainment at all on a flight longer than 3 hours is insane. Flight crew are great, though."
Cons: "Drops coming down from the Air condition system"
Pros: "Lufthansa is always incredible."
Pros: "Good. Thank you."
Pros: "Reasonably comfortable seat"
Cons: "The flights was considerably delayed, due to Lufthansa's operation issues. Information provided at the terminal was nearly non existent and the posted information on the extent of the delay was inaccurate and not updated. All in all, not effective and non communicative handling."
Cons: "Another snack midflight."
Cons: "All great"
Pros: "The crew was nice and the movie selection was decent. Food was ok. As good as it can be when you pay $2,500 for a flight ticket knowing that they are not really there to offer you a service, they are there to make their own money knowing that as a traveler you really have no options other than an airplane if you want to go across the ocean."
Cons: "The difference here is that in a 9 hour flight you want to keep hydrated. Crew seemed lazy...they would not bring water to travelers very often...and when I called a flight attendant with the button call and politely asked if I could have some water, she seemed pretty annoyed and told me I can just stand up and go take my water in the back where they store food. NOT A GOOD SERVICE FOR $2,500!!!! It’s outrageous!! Seats become smaller and smaller...and you keep asking about my experience...$2,500 to travel seating in a miniature seat with no leg room is a bit much...and I know no flight company cares about this...we have no choice...either take that or don’t travel, right?"
Pros: "Very friendly and accommodating"
Cons: "My sun glasses were stolen out of my luggage !!"
Cons: "We had 30 minutes delay"
Cons: "you cancled my return ticket when I got off the plane in Frankfurt and did not contiue to Geneva.."
Cons: "Missed so there was none Spent night in Minic"
Pros: "Service. Smooth flight."
Pros: "The service. Smooth flight."
Cons: "Need AC outlets and TVs"
Cons: "Cramped seating :-0"
Pros: "Good Service , and overall friendly crew"
Cons: "Automaten Check in / boarding Cards, is hard for some people and took really long . Extra help on these machines would be good"
Pros: "I didn’t go see above"
Cons: "When I picked up my luggage one piece had a broken zipper and my belongings fell out"
Cons: "The seats are too close. When reclined it's not possible to get out."
Cons: "Terrible boarding. Finally we were almost 1 hour delay in departure"
Cons: "Bought these tickets almost a year in advance. Never given the option to select seats. Both my husband and I were stuck in the middle seats or not together on each leg of our flight. Food was horrible on every leg. Husbands tv did not work. I am petite and seats too small even for me. never again will o give this airline my money."
Pros: "Kayak had good e emails with updates and reminders. Lufthansa was a great suorline for its care of its passengers."
Pros: "All airplane was on time"
Pros: "Same as above."
Cons: "Same as above."
Pros: "A lot of drinks"
Cons: "One hour in late"
Pros: "Nice crew"
Cons: "Delay for 45 minutes; unfortunately, it's becoming a trend at Lufthansa"
Pros: "I loved the TVs, food, and the service. The TV's had so much to watch, and made the time pass so much faster. The service was amazing! They came by so often to give us whatever we needed! Great experience!"
Cons: "Air didn't work, stewardess were rude"
Pros: "The food (breakfast) was great. The plane was clean. The whole operation was very orderly."
Pros: "The staff was so accommodating and friendly! Great trip!"
Cons: "Regular economy felt a little cramped."
Pros: "Lufthansa is by far the best airline. All crew members were very friendly and attentive. Food was also great."
Pros: "the woman who helped me at the boarding gate was great! Lounge was really nice!"
Pros: "I flew economy class both ways across the Atlantic in Feb and March, 2017. I took 6 Lufthansa flights. The crew is so professional and attentive. They don't skimp on drinks! The seats seem bigger...or maybe it is more leg room than some other airlines. I did not upgrade and was very comfortable."
Cons: "Well, the flight from Frankfurt to Tel Aviv both ways and there were only 2 bathrooms for a pretty big flight."
Pros: "I enjoyed it."
Pros: "Very comfortable"
Pros: "I like Lufthansa. They really know how to take care of their passengers."
Pros: "They know what they're doing!!"
Cons: "No complaints at all!"
Cons: "I did not like the bathroom downstairs."
Cons: "Boarding in Frankfurt was just short of a free for all."
Cons: "Same as Abu e"
Pros: "Lots of movies"
Cons: "£20 for unlimited wifi. Ridiculous"
Pros: "Feel like reacist Company"
Cons: "I didnt like the treatment of the crew."
Cons: "There was no amenities pack given in Premium economy. The food was ok. It would have been nice to have been offered another bread roll. Seat comfort was fine, but I kept getting hit by the separating curtain as the flight attendants went back and forth from economy."
Cons: "Short and sweet"
Cons: "Seat recline was broken- wouldn’t hold position."
Cons: "2 hours delays from LAX to CDG then additional two hours delay from CDG to CAI, this is disappointing"
Cons: "Crew on the ground was very rude"
Cons: "Departure time was almost 2 hours late and the communication of the cabin crew regarding this issue was poor. Almost an hour went by without an update."
Cons: "Entertainment worked sporadically"
Pros: "The whole crew is so kind"
Cons: "Delta made my whole first flying experience the best."
Pros: "The crew was very helpful in all respects."
Cons: "Not getting everyone standing in line to board one hour and 10 minutes before scheduled departure."
Pros: "The crew was wonderful. We were in business class which was modest but comfortable."
Cons: "Ground crew in Paris failed to put our luggage on plane to Amsterdam. Also, plane was delayed about 40 minutes because of Amsterdam air traffic. Captain was very apologetic to the passengers."
Pros: "The crew ask some of us to help seating a family group together. No objection. Then they went out of their way to make the trip more enjoyable for us... even offering a drink of Champagne wine (the true one, not some substitute)... Departed almost on time, arrived a few minutes early..."
Pros: "Crew was wonderful and welcoming!"
Cons: "Surprised one flight that from what it looked to be, once flight took off a older couple came out of the cockpit are and took a seat in business class. I thought I had seen someone in civilian clothes setting in a area right behind the pilots chair. They did return to cockpit area near end of flight"
Pros: "Flight was in time"
Cons: "More chose in meals. I flew to and from within a week. All I had were chicken, chicken and chicken for snack too."
Cons: "They lost my luggage :("
Pros: "On time, staff was nice."
Cons: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"
Cons: "Old plane."
Pros: "The cabin crew was super patient and accommodating of the passengers."
Cons: "Cramped quarters"
Pros: "Everything except the seat. Service ("would you care for a drink/beverage?") could be better."
Cons: "I paid for a"premium" seat on one of the emergency exit rows for the extra legroom. This was next to a galley. The seat itself was no more than 18" wide (NO EXAGGERATION!!) if not less. I had to sit on an angle (one butt cheek at a time) for 9 yours. I do not have a big butt either. This seat should have been a discounted seat, not a premium seat. I am so angry about this, I will NEVER fly Air France again."
Cons: "I am not sure why this happened, but our daughter, travelling away from home for the first time, was targeted at every step of her journey. From the terminal in DCA to Cincinnati, to CDG. Delta/Air France clearly singled her out. i am outraged! I have traveled many, many times and have sent hundreds of students on nearly the same trip -- and none have had as rough a time as she had. They will be hearing from me."
Cons: "Staff where so unhelpful that I missed my flight and then refused to offer any assistance as to how I could remedy this situation. This cost me over €180 which is a weeks food and stay for me. Don't fly with these guys or with air Croatia."
Pros: "Nice staff, very professional and helpful."
Pros: "I liked the food, the crew, the service"
Cons: "The seats we were assigned ( we are two we'll feed person's and the seats are toooo narrow"
Cons: "Screen broke half way through flight. Food was poor"
Pros: "Food and service was good and price was acceptable"
Cons: "Very long route"
Cons: "They were unfreindly and rude."
Pros: "Fine for a 45-50 minute regional flight."
Cons: "Wouldn’t be great for long-haul flights."
Pros: "The cheese and the bread"
Cons: "The unprofessional staff during boarding and food serving"
Pros: "Punctual, not crowded."
Cons: "Even though the plane was far from full, passengers were allowed only 1 carry-on item (no personal item), contrary to policy published online by Air France. This policy applied even to people with Economy Premium for the rest of the trip (which allows 2 carry-on suitcases, not a useful feature if one cannot begin with this number to reach the transoceanic flight)."
Pros: "Good boarding procedure."
Cons: "Nothing much to add for a short journey."
Pros: "Crew was welcoming"
Cons: "Space between the seats was too small."
Pros: "Short, lots of leg space"
Cons: "Long delay during connection at CDG Unclear information about delay Repeated changes to boarding time Unable to take stroller during connection Had to go through security again at CDG, although same terminal (2E)"
Pros: "Not much."
Cons: "It was one problem after another during check in. And it was difficult to find help in English so I couldn't really tell what was going on. In the end I was tucking to get checked in because they were insisting I use a kiosk but I was telling them that the kiosk said to see an attendee. It was not efficient and I felt like a burden asking for help when there was nothing else I could do on my own."
Cons: "They lost my luggage"
Cons: "The delay in the flight without even informing us of the reasons. Changing the boarding gates twice, and no options in the meal."
Pros: "Nothing..worst experience ever. Simply apologising for delayed doesn't help"
Cons: "Flight into and out of indiapolis was delayed by 2 hours. Missed my connection flight to LHR because of the delay. never had such a flying experience. Flight was operated by Delta. I won't be flying them again."
Pros: "Cheap aircraft, not even headsets"
Cons: "Dirty aircraft, I expect more when I pay a lot"
Cons: "Too crowded"
Cons: "Meal choice missing kosher non-gluten combination."
Pros: "Free drinks and snack!"
Pros: "Other crew members were very polite to us, in particular a younger tall woman."
Cons: "2 crew members, one named Terri were quite rude and short with us. I even heard her say she was ready to get off the flight. She also asked everyone around me if they liked their flight but did not ask me. She basically threw my coffee condiments at me and dismissed my concerns about the food. I was unsure if the fruit was expired and she quickly dismissed my question without any real explanation."
Pros: "Food and service"
Cons: "Too many business class seats and the plane is so big it basically feels like flying on coach. You have two seats next to the window so it's exactly the same when trying to get up than in economy class with a passenger stuck next to you"
Pros: "It was as expected."
Cons: "Boarding was a bit tedious because we had to first board a bus to take us to the airplane."
Pros: "Friendly crew; comfort; punctuation. Fast boarding"
Cons: "Simple food - very small amounts. No entertainment."
Cons: "Disorganised boarding with people allowed to bring on multiple and oversize bags that by the airlines own admission delayed departure"
Pros: "Boarding efficient, Air France flight to Paris was brief and pleasant."
Cons: "Seat a bit uncomfortable"
Pros: "Crew was great."
Pros: "1st class flight attendant sat through the entire flight (except for offering drinks and food early in flight). There were passengers NOT wearing masks through the flight but she wouldn't know that since she never left her seat"
Cons: "just about everyting"
Cons: "IFE was not streaming movies, WiFi on but not loading"
Cons: "Spacing people out until this covid is over"
Pros: "Everything was great"
Pros: "Appreciated the pilot keeping us informed re: turbulence and avoiding it"
Pros: "I loved everything! Best flight experience in a long time. Really easy, on time, great window seat, thank you"
Cons: "Me probably. You guys were excellent!"
Cons: "Not allowed unleashed dogs to take my seat or be in my flight"
Cons: "The plane had a mechanical issue that they needed to address (due to the fact that they prior crew did not address it) and we sat in the gate for 2 hours waiting. No worries water was offered by crew and the flight had no food."
Cons: "Flight got delayed. We paid for assigned seating for our almost 85 yo mom. And the change in flight no one asked for to get seated in the front of plane. Instead she was seated all the way in the back. It was physically exhausting for her."
Pros: "Crew was great"
Cons: "Absolutely no accommodation for seat assignments and the lady at the gate was so rude for even just asking to sit next to my fiancé even though there were tons of single people on the flight."
Pros: "The flight itself was fine."
Cons: "The gate change was not announced on my phone app (changed from E7 to D49). I hate leaving out of Terminal E at MIA. There is no point to having TSA Pre-Check if you have to stand in line with people who don't have it. I have to remove my liquids and laptop. It's such a shabby, run-down terminal."
Pros: "Crew was nice"
Cons: "Not enough leg room. They did a gate change and I almost missed the flight because nothing was announced and when I looked at my phone app it had the previous gate."
Pros: "Overhead bins were newly done with plenty of space since carryon can be placed vertical on side. Decide holder built into the seat was very nice."
Pros: "Nice staff"
Pros: "Pretty standard flight"
Cons: "Inconvenient timing and overcrowded with obnoxious children sitting on laps. No attempts made to change their behavior by crew or parents."
Cons: "Ran out of food that I like"
Pros: "The plane looks like new. Great seats, phone and tablet holders at the seat back, USB outlet and a smooth flight."
Cons: "The WiFi did not work and so no entertainment for a flight of almost 4 hours."
Cons: "I hate Americans boarding process"
Cons: "3+ hour flight with no TV/ entertainment"
Pros: "Not using kayak."
Cons: "Worst flights in history. It took three days to get from Italy to the US. Do not use kayak!"
Pros: "They got us there quickly."
Pros: "Ahead of schedule"
Pros: "Seats were too tight and too close together."
Pros: "Movie and tv selection was good. Boarding was a cinch, we took off exactly on time, seats were comfortable, too."
Cons: "Airline misplaced my boyfriend's checked back with our duty free Portuguese wine in it. It still hasn't been delivered to him the next day. They had three hours to get the bag on the flight."
Pros: "Nothing in particular"
Cons: "Outlet did not work"
Cons: "Flight crew was late and didn’t try and make things move faster to make up time. Kept saying they wanted to go Puerto Rico and that’s where they should have been going."
Cons: "Everything. Had to sleep overnight in airport and was late coming home."
Pros: "Wonderful, again. Will fly American any chance I get!"
Pros: "The onboard entertainment selection was excellent; great movie selection, wifi connection, and flight details. A winner! So much so that I chose to binge watch movies and not sleep!!"
Cons: "No tvs!!"
Cons: "the new seats are awful"
Pros: "Tv and power outlets"
Cons: "This one attendant didn't get her name but was very cold to me"
Cons: "Long delay"
Cons: "Small plane"
Pros: "Good serice,"
Cons: "Good service to switch flight pattern from greenville to new bern but still a delay that cause a 2 flight connection. Lots of on-line issues with check-in, overall a stressful day, hopefully it will all work out!"
Pros: "More improved than the last trip I took with AA to Denver. Efficient boarding."
Pros: "The plane was sleek and clean. I had a good amount of room even in coach!"
Pros: "Nothing. AA is the worst airline. Period."
Cons: "Rude flight attendants, delayed flight (as always), just AWFUL."
Cons: "The flight was 3 hrs late, of which 1.5 before boarding, and almost 1.5 stuck in the plane."
Pros: "Flight not entirely sold out. So they let my 14 month grandson have an empty seat between my daughter and I. That was a great gift since he doesn't sleep and is jumping and crawling all over the place. And I'm sure the other passengers were breathing sighs of relief!! Also super smooth landing and nice flight attendants."
Cons: "Flying with an active 14 month old toddler boy and of his "stuff" is nothing less than anxiety provoking. Not much the airline can do.."
Cons: "Had to board three times, two different planes. I understand mechanical problems, but 3 hours later, and on another plane, the captain starts making stuff up, saying that the only reason we hadn't moved in the last hour was because people were using the bathroom, then something about having to deplane because the plane couldn't back up with us on it because of some sensor? And then, surprise ! All of the sudden they noticed there was an issue with his and some of the crews' hours and we had to wait till they could locate more crew. But they gave us each a 1/3 glass of water and later a $12 food voucher which didn't even cover a meal and beverage. Whoop-de-do. 7 hours later we finally boarded for the third and last time. The crew on the other hand stayed professional and friendly."
Cons: "Seats too small and the gentleman next to me was a big guy so crowded over into my seat some."
Pros: "Very friendly staff"
Pros: "The plane was new on the interior and comfortable."
Cons: "The customer service from AA representitives in the airport was completely unnacceptable and the absolute worst service I have recieved in an airport to date! One incident during this trip was as follows: When arriving in Charlotte and running to catch my connecting flight, I arrived as the lady at the desk was closing the door, she looked at me and rolled her eyes. When I went up to the desk along with the other passengers arriving from the same flight as me the AA representative said "Hurry up , I want to go home!! At a point I'm just going to cut you off and that will be it!" She was of no help to me in anyway amd was forced tonstay the night in charlotte ; Normally this would not have been such a big deal, However I am on emergency leave from the Navy rushing home because I have a very serious family emergency, that representitive was very lucky I held my temper! From now on thanks to the poor unproffessional customer service I received I will no longer be flying American Airlines!"
Cons: "I was made to pay for my carry on because of weight. I didn’t understand that when I booked. I am also certain that many other carry ones were more than 12 kilos."
Cons: "Terribly small seats"
Cons: "Small plane, no room for cabin luggage"
Cons: "boarded and closed gates 30 min early without warning. almost missed it"
Pros: "the over seas flight was fine... once we got on board"
Cons: "The desk does not open until two hours before your flight. Our flight was canceled, 10 minuets before boarding .... with no recourse we were booked on the next day. It took the airline 3 hours after the cancelation to get out luggage back. When we finally got out, the next day, our flight was delayed and we almost missed our connection. Every one who was trying to make the same connection said that every time they fly Air Canada they are always running. We needed up being the last ones on the plane.... they gave away our seats so we were separated for 12 hours. And shoved into corners!!! Our bags made it two days late."
Pros: "Every thing"
Cons: "Everything was amazing"
Cons: "My flights were so behind I missed my connection for Toronto to Tel Aviv and was rerouted to London and then Frankfurt but the plane was late getting there as well. Air canada had no crew on the ground and over and hour wait for customer service on the phone so i had no way to find out what my reticketing status was. I was passed off to numerous other airlines and sent through the airport to the incorrect terminals in heathrow causing another missed flight. Air canada did not accept the responsibility to maintain my reservation and get me to my destination efficiently. Even when I spoke with a phone representative the person was rude and never sent confirmation of my flights so I had no reference point for flight numbers or air lines. All of his added up to more than 13 hours of delays on what was already a 24 hour trip. Worst travel experience of my life."
Pros: "Had to cancel due to flooding at my house. Air Canada was super kind and offered me a credit. Thank you!"
Cons: "we took off 3 hours after our actual take off time due to the cargo door not closing. we sat on the plane and they kept the exit door open causing very cold air in the plane. the door should have been closed to keep the heat in. for the 3 hours we were not given or even asked whether we might want coffee or something to drink or some kind of snack, they gave the business class something tho."
Cons: "Late flight the crew did.t care and many people missed connections. The customer service at the airport desk was understaffed slow and rude. They we're not helpful in trying to get new flights booked and I felt like it was asking a huge favor even though it was Thier delayed flight that made me miss my connection."
Pros: "No food, an hour late"
Cons: "No free snacks"
Pros: "Overall, flights were ok"
Cons: "4 hour delay in Toronto for our connection."
Pros: "nice food great crew"
Cons: "the washrooms need more cleaning during this long flight messy boarding"
Cons: "They feel like seats for budget flights."
Pros: "Really liked I have space for my legs."
Pros: "on time, friendly staff"
Pros: "Crew was excellent"
Cons: "Entertainment system did not work for the first two hours"
Cons: "never on time, late flying both way's"
Cons: "Left our luggage in Montreal!"
Pros: "Service on the plane was good"
Cons: "Boarding took forever and the plane took off an hour late due to boarding inefficiencies)"
Cons: "Everything Luggage no come on time This is the worst company"
Pros: "The flight was relatively empty, so there was a lot of room. Had it been full, I'm not sure I would have rated comfort so highly."
Pros: "Very accommodating with my seating requests; very kind staff and nice new plane"
Cons: "Got delayed in toronto for 24 hrs and there was a lot of waiting and disorganization"
Pros: "The food was good, staff was pleasant"
Cons: "Flight boarded late, left an hour late with no explanation, causing us to miss our connecting flight in Toronto. They did switch our boarding passes to a later flight, but only 1 of 3 pieces of luggage arrived in chicago (as did also to 4 other families on our flight) it took 2 more days until we received them."
Pros: "Food good Choice of movies pretty good"
Cons: "Suitcase damaged No one in Detroit to process claim Amount of wine offered was somewhat meager for such a long flight"
Pros: "Fantastic service. I will use Air Canada again."
Cons: "The delay was unforeseen but acceptable."
Cons: "Not on time. I missed my connecting flight"
Cons: "I did not like aircanada changed my sit without asking me.I did not like delays."
Pros: "Everything was amazing! On time and nice flight!"
Cons: "I lost my book, if someone can contact me of where to retrieve it, that would be great! Thanks"
Pros: "The crew was friendly."
Cons: "The plane was old and looked like it was going to fall apart. My seat was torn and the back of the seat in front of me was broken. Not my favorite airline by far."
Pros: "Everything was good."
Cons: "No issues"
Cons: "Crew was rude and poor communicators."
Pros: "New aircraft 787. Direct flight from Israel to Canada, no layover in Europe. That was nice. The crew was very friendly and helpful. The worst part was the airport in Toronto. Very confusing to get around in. And having to fill out custom papers for Canada when I wasn't staying in Canada or leaving the airport. Didn't like that. But the service of Air Canada makes up for the airport, I would use their service again."
Pros: "Th flight attendants were nice. The entertainment system was working and the movies were good."
Cons: "Minimal cabin service. Plane arrived late. Almost missed connection. Officious cabin attendant."
Pros: "the mounties rock, seriously"
Pros: "The staff was very friendly and extremely accommodating."
Cons: "There could have been a bit more on the entertainment selection side."
Pros: "Their was a two hour delay, the planes cabin was at about 55-60 degrees and due to bumpy ride...service was delayed (obviously not the fault of anyone). Just overall, uncomfortable experience!"
Pros: "Nothing to like or not like. Classic small (Embraer) flight for 3 hours. Nothing special one way or the other."
Cons: "Got to Denver 4h Late."
Pros: "Great customer service great people"
Cons: "Having to pay for changing return date. You should have an open ticket option for extended stays"
Pros: "The 787 is avery comfortable airlplane."
Pros: "Love the new planes and choose aircanada for all my Tel Aviv flight because of this"
Cons: "Food is terrible and it's always very cold. Near the end of the flight the A/C started leaking water from the ceiling."
Pros: "The crew appeared overworked and understaffed. I feel that there should have been at least 2 to 4 more to help with the large number of passengers on the plane. It appeared to be more than full and perhaps extra seating was added."
Cons: "The plane was overcrowded. Seating was extremely uncomfortable and much too narrow. I am a relatively thin person but the person to my right was large and kept on pushing into me during the entire flight. Plus it took us over an hour and 30 minutes before we left the airport because we had to wait until the entire plane off boarded before a wheelchair could be brought for my wife. After the wheelchair was brought and we picked up our luggage, (2 bags), which by the way were the last 2 on the carousel, there was only one line through customs for people with special needs. By the time we left the airport I spent at least 45 minutes trying to find the cab which had been sent from Rochester, NY to pick us up and when I finally found him he wasn't allowed to stop in the taxi lane to pick us up in the taxi lane because he wasn't an authorized cab in spite of the fact that I told the security person that my wife was in a wheelchair and the weather was close to 0 degrees celsus and it was snowing."
Pros: "The crew was very nice"
Cons: "The seats had no padding. Food had to be bought."
Pros: "This was my first Air Canada flight, and I was beyond impressed with the service overall. The plane was extremely nice and very spacious. The flight crew was very attentive and helpful, and had great attitudes. I had trouble with my entertainment screen early on, and a flight attendant went out of her way to reset and make sure it was working for me. The 12 hour flights both ways were comfortable and enjoyable."
Cons: "I honestly can't say anything negative about this experience!"
Airlines flying from Israel to Wyoming have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Israel to Wyoming
Masks required on board, masks provided on flights from Israel to Wyoming
Social distancing seating
Middle seats unavailable to book on flights from Israel to Wyoming
Testing for antibodies, testing for symptoms for flights from Israel to Wyoming
Waiving of change fees. Search flexible flights from Israel to Wyoming