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Liked the exit row.

Hated the delay of more than 90 minutes.

Liked that they provided a blanket.

The wifi entertainment did not function for the entire flight.

the crew was great!

The plane was very dirty

No beverage sercice

Missed our connection due to a 30 flight delay because crew duty day and crew rest and had to rebook on a later flight on the same day. Downgraded from first class by the airline without any compensation.

The flight crew was so nice! Roomy seats and plenty of snacks!

First time back in about 15 years and what an improvement. Customer service is important to Delta and it shows.

WiFi didn't work for me at first.

Comfortable seat.

Nothing at all

Instead of letting me carry my skateboard with me they Made me check in my skateboard, pay for it as a separate carry on, then lost it. Told me they would refund me the carry on fee and still haven’t. They also haven’t tried to contact me about my missing item. Terrible

The crew, especially the cabin crew were very good, personable and handling "the rules" with class and kindness. Ability to purchase priority boarding and seating. Baggage handling and boarding we're well done.

Beverages all are at a price, even a cup of coffee.

The food is awful

Love the flight price!

As expected, everything else is a la carte.

Crew was wonderful

Not getting service even SW served on 45 min flight

The plane departed and arrived as scheduled. Flight attendants weee courteous and responsive.

I was cramped in Seat B.

The crew members had a good attitude, pilot in particular

Two cancelled flights, a dozen delays, and 14 hours of travel later I finally had to rent a car and drive home.

Relatively comfortable plane, great movies (I watched four!), good timing between meals/snacks.

These planes are always SO cramped. We paid to be in the section with 9 seats across instead of 10 which was worth it but wish that they would just give everyone slightly more space - seems humane for such long flights! The group boarding on these huge planes always seems chaotic. Also it seems like it would honestly make more sense to start at the back and move forward. Would have less waiting for people in front of you to get settled. Wish the last snack had a piece of fruit or something with a bit more healthy aspect.

Crew was kind and responsive.

Older plane so seats were very crammed. My screen was not calibrated correctly so I couldn’t rewind or pause movies. No charging option for phone. WiFi was spotty.

Comfortable seat.

Cabin was too hot since the very beginning. Even in first class.

Extra leg room was great

Entertainment system was flickering

Flight was on time and we arrived earlier than scheduled time

I only had an hour to catch this flight because my flight from Vienna to Chicago was half hour late to park at the gate, and was scrambling in the busy O'Hare airport to go through passport check, customs, catching the train to go from Terminal 5 to 2, passing through security (YET AGAIN!!!) and running to my gate They didn't even offer some water Took longer than usual to get our luggage

The personal entertainment is always great on United

This was a comedy of errors of United being terrible at their own airport. The first plane essentially had a check engine light that they couldn’t figure out. Finally got us a second plane but then got delayed because they couldn’t get catering to come service the plane. The food on the plane looked like it has sat outside for hours. The oils in the hummus and bruschetta has seperated. Good try United but if you can’t get it right at your base how do you expect to get it right anywhere else.

Great....

Nothing

No beverage sercice

Arrived on time, even after delayed departure

1 hour into the flight until the internet worked. Crashed 2 hours prior to landing. Horrible to fly cross country with no internet.

United first class - no food

Early arrival

Food and beverages, as expected on United.

Flight was on time and we arrived earlier than scheduled time

I only had an hour to catch this flight because my flight from Vienna to Chicago was half hour late to park at the gate, and was scrambling in the busy O'Hare airport to go through passport check, customs, catching the train to go from Terminal 5 to 2, passing through security (YET AGAIN!!!) and running to my gate They didn't even offer some water Took longer than usual to get our luggage

Cabin was too hot since the very beginning. Even in first class.

First time back in about 15 years and what an improvement. Customer service is important to Delta and it shows.

WiFi didn't work for me at first.

Love delta’s Customer service!

Was wearing shorts and flip flops and the A/C was on full blast which is at the bottom on the side so my feet and legs were freezing the entire flight!

Charging stations, roomy seats

One attendant was a bit snarky.

On time. Efficient on and off plane. Didn’t hassle me about my carry on.

Liked that they provided a blanket.

The wifi entertainment did not function for the entire flight.

United first class - no food

Arrived on time, even after delayed departure

1 hour into the flight until the internet worked. Crashed 2 hours prior to landing. Horrible to fly cross country with no internet.

Our flight attendant was delightful. Nothing special with a flight, as long as its was on time.

Crew was wonderful

Not getting service even SW served on 45 min flight

Haven’t gotten on it yet as I am stuck in DFW

Relatively comfortable plane, great movies (I watched four!), good timing between meals/snacks.

These planes are always SO cramped. We paid to be in the section with 9 seats across instead of 10 which was worth it but wish that they would just give everyone slightly more space - seems humane for such long flights! The group boarding on these huge planes always seems chaotic. Also it seems like it would honestly make more sense to start at the back and move forward. Would have less waiting for people in front of you to get settled. Wish the last snack had a piece of fruit or something with a bit more healthy aspect.

The Delta service desk was great! We wanted to get an earlier flight home and the Delta Rep got us on standby quickly and with a smile.

Some chaos getting on the flight. The area they have set up for the different sections to wait before getting called weren't marked very well so everyone was bunched up and confused. Once they started calling the sections it was fine. Not sure why they even had the marked areas.

Food was unexpectedly good.

The flight was delayed for 40 minutes. We could hardly catch connecting flight

Cabin was too hot since the very beginning. Even in first class.

Charging stations, roomy seats

One attendant was a bit snarky.

Liked the exit row.

Hated the delay of more than 90 minutes.

Liked that they provided a blanket.

The wifi entertainment did not function for the entire flight.

United first class - no food

It didn't crash...

Paid for upgraded seat. So narrow that the guy next to me spilled over into my seat and the ceiling of the cabin was so close I had to keep my neck folded like a taco the whole flight. Could hardly stand up after we finally landed. Shame on you, you should not be allowed to charge extra for torture.

Love delta’s Customer service!

Was wearing shorts and flip flops and the A/C was on full blast which is at the bottom on the side so my feet and legs were freezing the entire flight!

The flight crew was so nice! Roomy seats and plenty of snacks!

First time back in about 15 years and what an improvement. Customer service is important to Delta and it shows.

WiFi didn't work for me at first.

mi luggage has not arraive! im in the city with out stuff and it will delay my trip schedule

i arrived alive

My flight was delayed on the way to Puerto Plata on 9/9 which made me miss an entire day and I was billed for a stay at the resort. I was booked to a crappy room in MIA that I had to get changed to another hotel. THEN my departing flight from Puerto Plata back to the US was delayed 2 plus hours (as was the first flight) due to a flat tire that had to be replaced. I missed my connecting flight and had to be placed on the next flight to DCA which was the last flight. This experience was the worst. I do not have a favorable opinion of American, of which I have flown this airline for years.

Relatively comfortable plane, great movies (I watched four!), good timing between meals/snacks.

These planes are always SO cramped. We paid to be in the section with 9 seats across instead of 10 which was worth it but wish that they would just give everyone slightly more space - seems humane for such long flights! The group boarding on these huge planes always seems chaotic. Also it seems like it would honestly make more sense to start at the back and move forward. Would have less waiting for people in front of you to get settled. Wish the last snack had a piece of fruit or something with a bit more healthy aspect.

The crew members had a good attitude, pilot in particular

Two cancelled flights, a dozen delays, and 14 hours of travel later I finally had to rent a car and drive home.

Our flight attendant was delightful. Nothing special with a flight, as long as its was on time.

Cabin was too hot since the very beginning. Even in first class.

First time back in about 15 years and what an improvement. Customer service is important to Delta and it shows.

WiFi didn't work for me at first.

Charging stations, roomy seats

One attendant was a bit snarky.

The Delta service desk was great! We wanted to get an earlier flight home and the Delta Rep got us on standby quickly and with a smile.

Some chaos getting on the flight. The area they have set up for the different sections to wait before getting called weren't marked very well so everyone was bunched up and confused. Once they started calling the sections it was fine. Not sure why they even had the marked areas.

Relatively comfortable plane, great movies (I watched four!), good timing between meals/snacks.

These planes are always SO cramped. We paid to be in the section with 9 seats across instead of 10 which was worth it but wish that they would just give everyone slightly more space - seems humane for such long flights! The group boarding on these huge planes always seems chaotic. Also it seems like it would honestly make more sense to start at the back and move forward. Would have less waiting for people in front of you to get settled. Wish the last snack had a piece of fruit or something with a bit more healthy aspect.

Nothing, okay the movie

Flight attendant in back rude from start to end for no reason.

Fast

i arrived alive

My flight was delayed on the way to Puerto Plata on 9/9 which made me miss an entire day and I was billed for a stay at the resort. I was booked to a crappy room in MIA that I had to get changed to another hotel. THEN my departing flight from Puerto Plata back to the US was delayed 2 plus hours (as was the first flight) due to a flat tire that had to be replaced. I missed my connecting flight and had to be placed on the next flight to DCA which was the last flight. This experience was the worst. I do not have a favorable opinion of American, of which I have flown this airline for years.

First time back in about 15 years and what an improvement. Customer service is important to Delta and it shows.

WiFi didn't work for me at first.

Extra leg room was great

Entertainment system was flickering

Cabin was too hot since the very beginning. Even in first class.

Love delta’s Customer service!

Was wearing shorts and flip flops and the A/C was on full blast which is at the bottom on the side so my feet and legs were freezing the entire flight!

Liked the exit row.

Hated the delay of more than 90 minutes.

On time. Efficient on and off plane. Didn’t hassle me about my carry on.

United first class - no food

Liked that they provided a blanket.

The wifi entertainment did not function for the entire flight.

The crew, especially the cabin crew were very good, personable and handling "the rules" with class and kindness. Ability to purchase priority boarding and seating. Baggage handling and boarding we're well done.

Beverages all are at a price, even a cup of coffee.

We took off 10 min early and arrived 27 min early!!! Pilot’s 2 announcements were friendly and informative

It was hard to understand the flight attendant’s announcements

The food is awful

Onboard crew friendly. Plane was clean and new

Chaos during boarding. Sat on ramp at Denver for a long time waiting for a gate to deplane.

The flight crew was so nice! Roomy seats and plenty of snacks!

Food was unexpectedly good.

The flight was delayed for 40 minutes. We could hardly catch connecting flight

Comfortable seat.

Cabin was too hot since the very beginning. Even in first class.