Pros: "Price, availability of their ticket and they deliver a good product and the flight was on time. Excellent crew"
Cons: "Overall this trip was a very good experience. I love Aegean and use them as much I can"
Cons: "there was a problem with special assistance on the connection flight. Nobody was waiting at the end..."
Pros: "The crew were nice"
Cons: "Everything else Check in Seat assignments My seat kept going back it was so uncomfortable there was zero over head space even for my small bag"
Pros: "Crew was great"
Cons: "Leg room. Hardly any for a person 6' and above"
Pros: "The crew is good and friendly"
Cons: "To be committed to the time of departure"
Cons: "Aegean is an excellent airline one of the best"
Pros: "Flight attendants very friendly. Got breakfast too."
Cons: "Chaos in lines to get bus to plane. No organization at all. Just push & shove!!"
Pros: "Crew was pleasant. Boarding was efficient."
Cons: "Seats not particularly comfortable after a trans Atlantic flight. This review process needs a N/A category."
Pros: "The flight was delayed a bit, about a half hour in total, but the staff on the plane were very courteous. We were served a nice Greek meal even though the flight was only 3.5 hours long. Seats were comfortable. US airlines could learn a lot from Aegean."
Cons: "Flight was delayed 30 minutes"
Cons: "Everything. The plane was so delayed, then they lost"
Pros: "Ease of boarding and crew"
Pros: "The plane was new and comfortable"
Pros: "Clean aircraft. On time. Crew very attentive."
Cons: "Seats are too close together. I could not lower my tray table without hit my stomach: I would like to see some kind of entertainment."
Pros: "I would tell the boarding man (C. G..?..) that I know that TIME IS MONEY, and for that I pay my money to the air lines to help in doing my stuff (like boarding) GENTLY and respectfully. Actually, when I noticed this from you twice, I had an embression that the passport nationality harms you.... Any way, thank you."
Cons: "Food was good. Chairs were clean and relatevly good. Thank you"
Pros: "While we have some ratings of 1, 2, and 3; over all we gave Aegean a 5 because of the excellent accommodations they made for my wife who is handicapped. They went out of their way to make sure she got wheelchair assistance, and lift assistance up to the airplane.."
Cons: "No entertainment and the food, although free, was basic doughy bites of something I couldn't recognize."
Pros: "I love flying Aegan - it is always comfortable and pleasant. Due to my own mistake I didn't order a kosher/vegetarian meal, which is why I rated the food "N/A". On flights this short there are no entertainment options which is fine I suppose :) overall, this is one of my favorite airlines to fly! Thanks!"
Pros: "The best crew ever, they make you feel home."
Cons: "delay in disembarking as well as baggage collection"
Pros: "time scduale in flight' plesant"
Cons: "too small the seatin"
Pros: "Getting food provided. After almost missing the flight it was a real bonus to find this is the only flight in years that I've taken which provided a meal. In the old days I might have complained about the quality of airline food. Now I'm just very grateful to get it! - and the quality was not bed either!!"
Cons: "They overbooked the flight so we were delayed an hour . The flight was very bumpy an I couldn't hear any of the announcements. The flight attendants didn't seem to know what they were doing at all."
Pros: "Professionalism. The flight attendants were professional, very efficient and helpful."
Cons: "Vegetarian. I should have ordered in advance."
Cons: "It is very inconvenient and seems to waste a lot of time. That is my only complaint."
Pros: "Good flight overall. It was nice to receive drinks."
Cons: "We were 30 minutes late to board so I missed the bus from the airport and had to wait an hour at the airport."
Pros: "Boarding wasn't the most efficient, but when is it ever? I had never flown with Aegean but had to take two flights with them between Munich and Rome. Economy seating was very comfortable, the aircraft were attractive and immaculate, the crews were lovely and quick, and the food on both flights was shockingly good."
Cons: "My flights were short, but it would have been nice to have a movie on thr screens distributed throughout the plane."
Cons: "boarding took for ever. service from the cabin crew was not good. no entertainment."
Pros: "great service. Nice people"
Cons: "A short flight so not that important but the seats were a bit narrow and mine being in front of an exit row did not recline"
Pros: "THe food was not bad."
Cons: "They charged me for a standard one piece of luggage 35 Euro without advance notification. I forgot my phone at the gate, but they did not let me go back to take it (even when I was willing to give up on the flight and bear the cost). An awful company. To stay away."
Pros: "plane packed full but staff still managed to look after passengers needs"
Cons: "dislike bus transfers to terminal for economy reasons"
Cons: "They should board the back rows first so that people are not jamming the isle, like they do in Brazil. The boarding ran 15 minutes late."
Pros: "On time. As comfortable as possible. Good breakfast"
Cons: "Sets too small. Woman in front of me was able to recline her seat so far she was in my hlp and I had to push her back up. Didn't see any entertainment options."
Pros: "Border and de boarding front and back of the plane"
Pros: "The flight was ok"
Cons: "The airline didn't warn that the ticket doesn't include luggage. Other airlines do. Also no word about it in the tickets. Even airline representative wasn't able to find any mention about no checked in luggage. Ticket price was twice more expensive than the lowcost ones. For me it felt like a scam. Especially they had very few passengers and it seems they're doing this intentionally"
Pros: "Everything in terms of the flight itself was excellent. Flight was right on time, crew was friendly, plane was clean, etc."
Cons: "I couldn't understand why, after getting the self service boarding pass in Larnaca's airport, all the family members had to come over to the check-in desk when I had only one piece of baggage to drop-off?"
Pros: "Nice airline but busy"
Cons: "Airport was hot"
Pros: "There was a little more room than I am used to in coach and that made for a more enjoyable flight. The staff was attentive and nice and English skills were good enough so that I did not feel that there were any misunderstandings. I would fly them again and cost was a plus"
Cons: "I was charged $90 for something which I was unaware of. I assume it was baggage but they did not tell me when I checked in. I only found out once I was home and reviewing my credit card statement. At the time of check in I was surprised they did not charge for bags but I was not going say anything at the time."
Pros: "This was such a smooth flight. It was one of my best flights and I fly alot.."
Cons: "Not applicable everything was wonderful"
Pros: "The plane was clean and the flight smooth."
Cons: "The boarding process was frustratingly disorganized. We had no idea if we were in the right place or why boarding was delayed."
Cons: "I got 178 emails from kayak.com alerting me to over a dozen gate changes when the gate never changed. Why so many?"
Cons: "I had an economy ticket and I looked it up on line and from what I could tell it included 1 free checked bag. I did NOT have a Go Light fare which clearly did not include a bag. No where in my paperwork did it say a checked bag was NOT included. They make it very confusing. I would have purchased baggage on line and instead had to pay full price at the gate. Very disappointing that it was not clear to me regarding what specifically my ticket did/ did not include."
Cons: "The airline forced us to pay a large amount at the airport for taking one luggage on an international flight. Kayak booking said that one bag would be included in the Fare rules. It was a classic case of bait and switch and an airline taking advantage of a person once they are at the airport and have no choice but to pay extra."
This experience was atypical. The flight left three hours late because of engine technical issues, which meant a very long wait. Unrealistic announcements made it worse by discoursgong leavimg for water, reatrrom, etc. But the crew did its best and apart from the delay, it was not a bad flight. Good entertainment and drink service.In the end, I made my connection anyway.
Pros: "Comfortable’ish seats, left on time... arrived early!"
Cons: "Boarding is, continues to be, a big issue! Not organized, everyone trying to jump ahead of others..."
Pros: "checking baggage included, comfortable plane"
Cons: "the plane was almost an hour late"
Pros: "Short flight."
Cons: "When the passengers walked into the terminal building from the tarmac in Otopeni Airport (Bucharest), BOTH wings of the double door could have been open! Only one was. Otherwise flight was fine."
Cons: "DO NOT FLY THIS AIRLINE they lost my luggage on this flight and their customer service won't even answer the phone. I'm not sure if I'll ever get it back, AVOID AT ALL COST"
Pros: "It was nice"
Cons: "more movies to be purposed ))"
Cons: "The departure could have been on time"
Pros: "Crew was very good, professional"
Cons: "You should look for a proper bread,better sandwich and a healthier desert."
Pros: "the plane landed on time"
Cons: "luggage came late"
Pros: "Very nice price"
Cons: "Delay in flight, delay in lagguage delivery"
Cons: "Because I booked tickets with baggage included, and when I was at the airport I had to pay again 50 euro per suitcase. Who will pay for this mistake?"
Cons: "1h and 30 minutes late"
Pros: "Boarding was good, flight and landing"
Cons: "Had to go through security check in Istanbul"
Pros: "Some us above"
Cons: "No leg room between seats"
Pros: "Food,staff,easy check in.everything worked perfect."
Pros: "Everything was excellent"
Cons: "The stuff was outstanding"
Pros: "Pleasant staff, good flight."
Cons: "Nothing in particular. This was a quick flight, so I didn't expect much in terms of entertainment or food."
Pros: "Your service are efficiently!with this plane,smol,nice and friendly personal it is great"
Cons: "At destination we received the stroller damaged, with missing inter- connecting pieces"
Pros: "Personnel was kind, trying to help, always smiling. Even for a short flight they provided a rather good snack with a sandwich, plenty drinks."
Cons: "We are in 2017 and Otopeni airport does not have buses with Air Conditioned Systems...outside was 37 Celsius!!! They were kind to invite first families with children to pass to the bus but this meant sitting in a sauna @ 40+ Celsius until all passengers went through the gate. Driver was all red and close to fainting. Pity, I was looking forward seeing one of the big managers coming next to us to enjoy the Tarom experience...!"
Pros: "Quick boarding, Cordial crew. We got from here to there efficiently."
Cons: "No "flight experience" - it felt more like riding the bus - we got on, drank some water and before you knew it we were landing."
Pros: "It was good"
Cons: "The babuins that got drunk and made o lot of noise"
Pros: "Nice crew, roomy seats"
Cons: "Boarding the plane with a bus was a waste of time and exposure to fumes."
Pros: "The flight was on-time. The plane was clean. It is a red-eye flight so I don't particularly remember anything else!"
Cons: "They should abolish passport control. Ridiculous!"
Cons: "Arrived 15min late and I had a tight connection."
Cons: "Lack of entertainment"
Cons: "Food will be good in future stuff i want them to be smile more confortable flght"
Pros: "Flights were delayed due to heavy snowstorms and it wasn't communicated until right before the flight."
Pros: "That I landed safely and nothing happened."
Cons: "I felt I was on a very outdated plane, so safety was a concern...luckily everything was good just old seats and service was not special at all."
Pros: "safety fly"
Cons: "seats were too small, food looks not well"
Cons: "I always check in in advance and I did this time as well. However, Tarom website did not offer the option for a vegetarian meal while I checked in. I tried again at the counter and was told I need to call 48 hours in advance for a vegetarian meal. I did not find this information on their website nor does it make sense to me that a vegetarian meal should be so hard to get. They should improve this. I had nothing to eat on the flight :-("
Pros: "צוות מקצועי טיסה נעימה ובזמן אוכל דרוש שיפור שתיה בשפע נעים לטוס טרום,,"
Cons: "אוכל טעון שיפור לא נורא כל כך לזמן קצר,,"
Pros: "ON TIME."
Cons: "WAS COERCED INTO CHECKING BAG. HAD I GATE CHECKED, AS EVERYONE ELSE WITH TWO BAGS DID, WOULD HAVE SAVED MYSELF 15 MINUTES."
Cons: "My baggage was left in Paris and flown with the next flight"
Cons: "Typically a beverage Is offered before take off. This flight it was not offered till the breakfast came out. May have been due to late start to boarding process"
Pros: "The plane had a 50 minutes delay. The reason was "tehnical problems". Actually, 3 persons boarded 40 minutes late, so we all had to wait for them. That was so unfair."
Cons: "My flight was 35mins late. I almost lost my bus from Bucharest to Bulgaria, because of that."
Pros: "Crew was great and food was good and plentiful despite being only a quick flight"
Pros: "Service and punctuality were spot on. No in-flight entertainment for our short flight from Timisoara to Bucharest, so bring a book or e-book. A good sandwich was provided, though. Just found a fare with Tarom and Air France that is half the cost of the other airlines. I would definitely take advantage of this if I were headed overseas again."
Pros: "fast boarding thru automated ticket barr reading"
Cons: "On your way to the airplane, on the connecting tunnel the ticket and passport was checked again by an attendant. Why? The purpose of fast boarding was defeated by the old system again!"
Cons: "Crew members were rude, unfriedly. In the plane was very hot."
Pros: "On time!"
Cons: "No entertainment"
Pros: "The flights are announced once in the boarding area, but there is no announcement as to boarding. The signal to board is a flashing "boarding" sign in the departure lounge. At that moment everyone gets up and rushes to the line. Both priority and economy sections are boarded together. So, fastest runner wins. But it works. We boarded more quickly than any flight I've been on, and although boarding started 10 minutes later than scheduled, we departed exactly on time."
Pros: "Staff was very greateous and attentive."
Cons: "Plane left late, the gate attendant was in no hurry to get the flight out on time and the legroom was the worst bin have ever had."
Pros: "Exactly on time to the minute Great sandwiches Clean new aircraft"
Pros: "Excellent service; excellent crew;"
Cons: "Only instant coffee; only black tea"
Pros: "the crew done an excellent job with us, a full loaded plane , but they can do better to help mom's with small kids, i got 2 in my back to saw like that, was like heard stereo crying all the time, of course the mom get a lazy job too, but some toys or something for the kids"
Cons: "the food get a big shrink then before, the ticket is going up but the food, and the drinks.......the entertainment, some episodes from the serials are so old, the movies, so-so, one or to only in french, drinks offered only once"
Pros: "Return flight was with Turkish Airlines (ticket change) so the rating is intended for them"
Cons: "Windows locked dark for whole flight in the DAYTIME going over spectacular scenery in Norway and Greenland. No eye shades given out. Totally depressing. Food very mediocre with nothing Arabic in spite of great Arab food."
Cons: "Staff at check in counter was rude."
Cons: "Just had issues with bathrooms not being clean. Ran out of soap in 2 bathrooms"
Cons: "Rude staffs at the check in"
Pros: "Crew members"
Cons: "More comforting seats!"
Pros: "Great flight, on time, wonderful food and friendly flight attendants"
Cons: "Everything was perfect!"
Pros: "The crew was great. Easy checking in. Comfortable ride."
Cons: "Food selection."
Pros: "Food was wonderful. Seats in Crown class were very comfortable."
Cons: "Flight was an hour early"
Cons: "5 hours flight without entertainment, small airplane I. Addition to that my flight from Amman to jeddah was very bad, I will not book with jordanian airlines anymore"
Pros: "My neighbor"
Cons: "My chair"
Pros: "The aircraft was comfortable and clean."
Cons: "The soap dispenser in the bathroom was broken."
Pros: "The aircraft is new and the crew are nice"
Cons: "More food and more toilets"
Cons: "Boarding was vary slow and not on time. We lost one bag."
Pros: "Seats were really good and the crew hospitality was awesome"
Pros: "Great crew, very comfortable plane. Everything was on time."
Cons: "The vegetarian option was not vegetarian as it contained fish. O'Hare was under construction and signage from the domestic terminal to international terminal was poor."
Pros: "Only direct flight available to amman"
Cons: "Cleaning it stinks bad"
Pros: "The seats, staff and food were great!"
Cons: "I was traveling with a resin in a wheelchair and it was a little chaotic"
Cons: "I hd a very large person seating next to me. He should have been made to buy 2 seats. Very uncomfortable for such a long flight."
Pros: "Quick boarding and on time departure and arrival."
Pros: "Service and food"
Cons: "Old plane"
Pros: "flight was fairly empty, so very comfortable seating as nearby seats were not occupied."
Cons: "everything was fine -- now the departure and connection to another flight was NOT NEARLY AS SMOOTH !!"
Pros: "Great crew"
Cons: "Entertainment is outdated and very limited"
Pros: "The food and beautiful women"
Cons: "The seats"
Pros: "All are okay"
Cons: "Nothing majer Food is simple - sandwich"
Pros: "Crew exceptionally nice"
Cons: "Can’t turn off the screen"
Pros: "We arrived to Amman safely"
Cons: "Some of the passengers are men from Saudi Arabia and they cannot be next to a woman. The flight attendant was very accommodating to those passengers."
Pros: "Short trip"
Cons: "No coffee"
Cons: "The women's crew is always unfriendly especially when they know that you are Jordanian, and the food is small"
Pros: "No thing"
Cons: "The staff"
Pros: "Wide seats Excellent service"
Cons: "Worst food on long flights.. terrible quality and insufficient"
Cons: "The entire trip from the beginning was a hassle due to a terrible customer service. No help whatsoever."
Cons: "Food, seat and entertainment are awful"
Cons: "Worse Flight ever seen . they charge me $210 for my handbag when I'm stop in Jordan Air port for connection to fly to US right before the airplane door . they told me if I don't pay they will cancel my ticket ."
Pros: "Non stop service."
Cons: "Poor service. Rude and unprofessional staff. Not enough food or beverage service."
Cons: "The airline canceled my return flight without notice because I did not board an earlier connecting flight."
Pros: "Very good and friendly staff"
Cons: "Entertainment need a refresh"
Pros: "Lights were closed so people were able to sleep."
Cons: "Food and bringing food was scarce. Crew seemed to not care about it much. Assumed they'd give more than 2 meals on an 11 hr flight, meaning no snacks at all were given and dinner was very light."
Cons: "I pre ordered a kosher meal. It was said to me that someone miscalculated and there were not enough kosher meals. I was left hungry and starved on such a long flight."
Pros: "Very short, only a half hour flight"
Cons: "nothing not to like"
Cons: "No transit support in delayed flight."
Cons: "after one hour delays and half hour flight the rented aircraft had to fly back to the airport for technical issues , the next flight was seven hours later . During this time there was poor communication and terrible service. The inbound flight was also delayed for almost two hours and the same story of bad communication and worse service . I have been flying for a long time with RJ and I can say for certainty that its one of the worst airlines out there. I kept my hope all these years till I finally gave up. They will never improve or learn from their mistakes"
Pros: "The timing."
Cons: "The aircraft, the price of the ticket as well"
Cons: "The food is poor. It's time to make an upgrade. I think that you have to serve the main dinner at as a second mail."
Pros: "Modern aircraft"
Cons: "Food is terrible Service is marginal They serve a mediocre meal right after takeoff then you don't see them again until right before landing with a dry snack"
Pros: "Mr. Alkhatieb the head of crew offers a 2 hour crew seats to my mom"
Cons: "Extremly narrow seats , not comfortable at all .. RJ cew in check in desk was awful and the change our seat 3 times"
Pros: "Loved all of the kind smiling faces on all of the flight attendants"
Pros: "Great check in service, inflight and swift luggage claim in Amman."
Cons: "Not very considerate ground crew/handling staff. Appears they got a kick out of teasing the dog while in it's inclosure, both in Beirut and Amman."
Pros: "Everything went very well, it was on time, easy to board, not too crowded, but there were beers available on this segment. Even out bags came out near the beginning. the food was decent with three selections and the move selection was reasonable. They have their act together"
Cons: "No problems at all on this flight, they waited patiently for a few late arrivals and I am sure that for them it was greatly appreciated."
Cons: "None of us who flew from ny , received luggage’s in Dhaka. Still waiting"
Pros: "Was the crew amazing and overall was good"
Pros: "I had my own row of seating because the flight was pretty empty so it was very comfortable"
Cons: "Nothing. Excellent flight"
Pros: "The seat was comfortable"
Cons: "The food"
Pros: "Paris/jeddah is always better than Frankfurt/jeddah (in food service, plane size and entertainment... etc)"
Cons: "Chicken meal was not cooked well, but the flight attendent was nice and switched it to a beef-meal"
Cons: "Huge delay with no prior notice, missed our connectiing flight and caused another huge delay. Stuck at airport now because of the first delay"
Pros: "Helpful crew, comfortable seat with good leg space, tasty food, affordable price."
Cons: "Same RUH-JFK like service in DAC-RUH, RUH-DAC, JED-DAC. Since most of the passengers in these routes are low income labors in middle east, sometimes crews don't treat everybody well."
Pros: "Not on time the flight. Delay 30 minutes"
Cons: "More movies to watch"
Cons: "The lay over from dubai to jeddah int’l airport is chaotic. Small airport terminal. Saudia airlines is not strict in regards to hand carry baggage sizes and numbers that cause delays for its flight."
Pros: "Seat Comfortable"
Cons: "The food"
Pros: "Crew and Airplane Seats"
Pros: "Every thing is OK."
Cons: "The sound system was not working at all. You can only see the movie without sound"
Pros: "flight and crew was good comportable."
Cons: "zJeddah airport security people very very bad lazy no honor"
Pros: "Plane was very empty, service was amazing, brand new plane"
Cons: "Was great"
Pros: "Some of the flight attendants are nice"
Cons: "No Wi-fi as promised to complete my work. Food was ok"
Pros: "Nothing just it’s been delayed for 3 times and the airport was so fu*** bad"
Pros: "Comfortable, nice staff clean"
Cons: "Chairs are close to each other"
Pros: "Very bad travell"
Pros: "In time"
Cons: "The e-Ticket wasn’t bought. I had to stay at the airport for 2 hours and finally no ticket was issued. Very disappointed. It’s my last experience with you."
Cons: "Bags lost both ways"
Cons: "I booked a returned flight from JFK to JED and back for my younger sister, she arrived on the same flight I booked but when returning flight from JED to JFK her ticket was suspended. The person on the counter said it was suspended due to she never boarded on the plane from JFK to JED. Never again booking on the website."
Pros: "The crew was very helpful"
Cons: "The flight was on time"
Pros: "It has a nice aircraf and on time. The food is great."
Cons: "They don’t board passengers by zone. So passengers need to wait in until the other passengers put his luggage to walk to your seat. Second, they still use buses in Jeddah to get to arrival terminal."
Cons: "The Jeddah airport is complete chaos. Avoid if you can"
Pros: "Half of the plane was empty so I was able to sit anywhere and have the whole row to myself"
Cons: "Too many turbulence. Food was mediocre. Crew was professionally subpar."
Cons: "Delay of giving out the earphones!"
Pros: "Everything!!! Esp the lovely friendly helpful kind flight attendant ladies. Food was fantastic n restaurant quality!!!"
Pros: "That there were available seats for me to change when my TV screen wouldn't work"
Cons: "Staff wasn't very helpful when my screen wasn't working. Flight was very choppy n bumpy........,,.."
Pros: "I HAVE FILLED THIS SURVEY 3 TIMES AND THIS IS 4TH DO YOU WANT TO SHOW MORE PASSENGERS OR MORE COUNT???? BOTH THE REVIES. ALL IS TRULY EXCELLENT,"
Cons: "KAYAK??? ASKING SAME THINS AGAIN AND AGAIN. THERE SHOULD BE COLUMN OR REPLY ATTACHED TO IT A REPLY TO CUSTOMER. SO THAT IT CAN BE SHOWN TO KAYAK. THIS IS FACT PLEASE DON'T MIND! SOMEONE NOT BEING FRIENDLY? PUSHING FOR SOME SCORE AN EXTRA LOAD ON SOME ONE??? YES. PLEASE CONSIDER, WHY THAT SURVEY DISAPPEARS, REMOVED, DELETED, OR MAKING MORE NUMBER-SCORE-FOR OWN EFFICENCY?"
Pros: "The movies and food"
Cons: "The seat arrangement 2-2-2 sometimes could bother when we were sleeping"
Cons: "Food, service, entertainment n service was pathetic n I will not recommend Saudi Airlines from Riyadh to Pakistan"
Pros: "The trip is pretty good but the movies need to be increased and the food needs variety."
Cons: "2 hour delay and was told 20 minuets"
Cons: "The terminal in Jeddah was the worst. There weren’t sufficient bathrooms for the number of flights/people passing through and the bathrooms were soaking wet. In addition, it rained and there were leaks in the roof all throughout the terminal. The water was literally pouring in non-stop. I advise anyone to avoid long layovers (or any layover) in Jeddah. The only positive aspect is there are a couple of good (small) coffee shapes and reclaimed chairs that are good for sleeping."
Pros: "It was much better than the Washington flight"
Cons: "Poor catering services. I was starving whole 21 hour flight from Dhaka to NYC. They don’t sever enough meal to passengers so avoid this airline"
Cons: "I can not adjust the chair to my comfortable position after closing the belt tie at the request of the host abdel ellah which bothered me a lot."
Pros: "No free wifi at Riyadh airport. Food on the plane wasn’t good."
Pros: "I like many services provided by Saudia"
Cons: "Cleanliness on board Is a major and repetitive issue. The land services never implement the zones system and calling everyone at the same time make it useless to be skypriority member."
Pros: "I fly a lot and the Air France seats, service and food were mediocre. The seats are angled flat for an overnight flight. Ugh."
Cons: "Delayed flight Bad captain Turbulences"
Cons: "Recived the delay SMS after the flight landed"
Cons: "My baggage was days late, and they never communicated with me."
Pros: "Seat spaces & fast check in."
Cons: "Not that good food & entertainment."
Cons: "I asked the website to change the destination. The reply came 12 hours before the flight. I couldn't wait so i took another flight and paid for another ticket."
Pros: "Clean, efficient, good food"
Pros: "Excellent service. great food."
Pros: "One Crew member was very nice, the rest were not so friendly. But overall a smooth ride, and no problems."
Pros: "No different than other airlines as far as airplane goes. Crew was OK."
Cons: "Ticketing process was little bit chaos. I had 5 different names on my e-tickets, but one person name was missing and there were duplicate names.I showed my e-tickets and a ticketing agent took care of it."
Pros: "Checked luggage included, seat reservations are fairly priced, in flight meals and snacks are reasonable. Crew is professional."
Cons: "It was hot in the plane, probably cranked up the cabin heat to 25°C :)"
Cons: "The set it was so bad"
Pros: "Good price basic amenities but all in all a great deal"
Cons: "Everything was great!"
Pros: "I may never travel with this airline"
Cons: "I hate traveling with this airline I couldnt sleep or rest During jurny the sttaff we were disturbing , there attention was how to purchase there meal and do there busines with out thinking about the thime and the passangers condation The tiolet was in abad condation and i couldnt use it"
Pros: "The flight was ok"
Cons: "My husband and son both ordered a wheel chair because I have rheumatoid arthritis and fibromyalgia and when I arrived in turkey they said there was no order for one. I walked through the airport at a snails PA e and since I arrived I have been very sick."
Pros: "Got to Barcelona eventually"
Cons: "One hour 15 min late, gate officers did not update, screen kept saying 40 min delay even after sitting at the gate for one hour. It was hot, humid, every one was sweating. Least they could have done was to offer free water after making us wait for one hour 15 min in hot weather."
Pros: "The flight was on time."
Cons: "Gate was in a new addition to the SAW AIRPORT. Far from cafes and shops. After deboarding from the plane, it was a bit unclear whether to board a bus or walk into the International Terminal. Perhaps more frequent flyers are familiar with this routine, but signage would assist new passengers."
Pros: "Everything was smooth from boarding to landing."
Cons: "Food is not for free"
Pros: "seats. comfort flight price"
Cons: "waiting 45 mins to go through transit security, airport staff rude and shouting at passengers. terrible organisation and manners"
Pros: "Ontime departure and arrival. Friendly crew. Comfortable."
Cons: "Not the fault of the airline but I travel a lot and I've never seen so many rude passengers."
Pros: "The price"
Cons: "The mass"
Pros: "Unfortunately, it's impossible to find a single positive thing to mention. I'd gladly pay more if needed and never fly with them"
Cons: "I took 4 flights with this airline. Each was at least an hour late in take offs and landings. Very unfriendly staff whether at the check-in or flight attendants. Incredibly uncomfortable seats (compared with same level seats with other airlines). They reminded me with outdoor vegetable and fruit markets where farmers and gypsies yell to sell their products; they charge for everything, offering nothing on a 4 hrs flight, not even water. Not sure if it is a language barrier, but they are very rude and impolite in English. I really wish there was a single good thing to say. Even the pilots are the worst i've seen. Very rough landing every single time"
Pros: "The worst airport ever"
Cons: "The boarding pass , they opened my baggage like 3 times and start making chaos in it and ruin many things inside it , plus it always delayed in time"
Pros: "The price"
Cons: "The seats"
Cons: "first of all the prices of drinks are very high and they rip you off since there is no option. but with that i can live. what i cant live with they try to save on gas and till you dont yell they dont turn on the AC and then they try again to lower it and again you have to complain. i hope to never fly with them again and when you say something you get a sour face"
Pros: "Not worse than any other low cost airline. planes are new and cabin personal was friendly."
Cons: "Boarding was delayed due to delay of other plane. Cabin was really hot"
Pros: "I'm actually surprised about the flight. The pilot was good and I think he was a pro. For a budget airline, Pegasus was good."
Cons: "We had only problems with the delayed luggages. The boarding was not on time but I don't think it's a big deal because we arrived almost as scheduled. No entertainment at all and comfort was not a priority but it's okay since it's a budget airline after all. But it would be better if they consider comfort of flyers even if it is a budget flight because flying is a serious thing and can cuase a lot of anxieties to begin with."
Cons: "baggage allowance is 20kg and no free drinks and food and very expensive if you want to buy.. ie.. 35 euro for a sandwich and cola"
Pros: "The preorder food is good."
Cons: "The flight was delayed by 45 minutes."
Pros: "It has good crew members and fine alternatives for eating."
Cons: "No entertainment option is available."
Pros: "Staff is excellent, they bumped me to an earlier flight when they saw that I was early. Second time flying with Pegasus. Keep up the good work."
Pros: "Absolutely nothing"
Cons: "Bad customer support, unwillingness to correct an error in the first name appearing on one of the tickets. This forced us to cancel all 5 tickets and purchase tickets for a different airline at 4 times the cost."
Pros: "This was a domestic flight, only hour and 30 min. Same aircraft as from London to Istanbul, nice and comfortable seats with plenty of leg room."
Cons: "The flight was only hour and 30 min, so I have no criticism for this flight"
Pros: "Connecting flight to Stockholm was cancelled. Had to fly to Copenhagen and perchuse another flight with SAS When complaining to their staff the answer I received was that no other airline would even give me an option to fly to Copenhagen (where I was not headed by the way) in short - paid another 300$, got to Stockholm 3 hours late and will never fly them againb"
Cons: "120 Euros for 10 kilos over in checked baggage. I have never in my life been charged such a fee with any other airline. With that kind of money, I could have flown a much better airline, with working AC, complimentary WATER, and a plane that at least doesn't smell like stale, sweaty nastiness. Pegasus is a joke and will never see a penny from me again. Not to mention that you have to take a bus to the airports from the plane!!! All in all, you will get treated like a very low class citizen on this airline."
Cons: "I was delayed in London, and thus missed my subsequent flights to Ankara and to Erbil. Arriving in Istanbul, there was a massive crowd at the transit desk with two Pegasus agents. They spoke little English and did not attempt to create an orderly queue. Instead, they were helping random people. Given that persons on the delayed flight were losing potential time to catch other flights, it was extremely unprofessional and rude to go about managing the issue in this way. I was quite exasperated and was told to calm down by Pegasus officials. Ultimately, I was delayed for one DAY, and forced to flight out the next night at midnight. If Pegasus had been consistent in managing passengers from a delayed flight, I could potentially have gone on to my final destination without a 24 hour delay."
Cons: "Poor everything is poor, they are very bad specially the crew when u check in they will let u pay even for the hand baggage extras kg even if u did shopping from the duty free they will let you pay for the weight. The worst crew ever."
Pros: "Comfortable seats and very clean."
Cons: "Terrible landing for last 15-20 min, pilot never spoke to reassure passengers whether or not it was okay."
Cons: "All they wanted was money. It was a scam. What is 8kg for a canyon? They would have charged me $75 for 5 kg! The only reason they didn't is because their system was down. They tried my credit cards and when that didn't work, they asked for cash. I never carry more than $5. There was no order in the airport and it was absolute mayhem. I went from line to line. I will never use this airline aha in! TWO hours to get my boarding pass? Anthony Gallo"
Cons: "the air conditioner didnt work in the plane and they took very high rate for extra bag of 180 Euro!"
Cons: "Everything other than the price. Old plane, supremely uncomfortable. Delayed for an hour."
Cons: "Crew lacks professionalism and courtesy. Distance, between rows, is small, a few cms (5-7) more, will bring great benefit. The transfer, at Instanbul, was crowded, inefficient and noisy; it took too long. The bathrooms were filthy and stinky."
Cons: "The flight was delayed and that's normal for them I guess .. worst cabin crew ever."
Cons: "The flight was delayed and that's normal for them I guess .. worst cabin crew ever."
Cons: "It took me two hours in line just to print my boarding pass even though I checked in online. Many of us thought we would miss the flight. Terrible customer service. I'm never flying with them again"
Cons: "Delay. No apologies not even one."
Cons: "We wait 1.5 hour....no good air conditional....no water and no juice"
Cons: "The flight was canceled only after checking in and going through immigration. I am stuck in limbo due to visa expired and can not go back into Dubai. Had to remain inside departure terminal by gate for 18 hours. Ended up rebooking flight with another airline and delaying my arrival into Turkey by two days."
Cons: "The problems began around 2 am on 12-July at the Dubai airport. Our flight, originally scheduled for 4:20 am, was delayed until 6am. I attempted to inquire with the Pegasus staff about the flight delay, and what this would mean for my connection, but no staff were even available at the airport (all check-in activities etc were handled by airport staff). Even after the flight got delayed again until 7am, there were no Pegasus staff available to speak with. The Dubai airport staff assured me that someone was on their way to speak with the passengers, and that since our connecting flights were also on Pegasus, they would be sure to hold the flights for us. We were told that we would definitely make our connections. When we asked about the reason for the delay and to speak with a Pegasus staff member, we were told by airport staff that the Pegasus team had been called repeatedly and nobody was picking up the phone. There was a supervisor that was somewhere in the airport, and they had been told that she would be coming to the information desk to speak with passengers, but I waited for 2 hours for her and she never showed up. We were given no information on why the flight was delayed and what the plan was for our connections. Even at the gate there was not a single Pegasus staff member to assist us. We finally arrived in Istanbul and were directed to the transfer desk, where the Pegasus staff were rude, physically forceful (pushing and shoving), and could not communicate in English. The entire situation was extremely upsetting. Nobody was apologizing for the misinformation or lack of accountability. Nobody simply said, "I'm sorry." I was continuously shouted at in Turkish, I was pushed by Pegasus staff. I was simply trying to find out if my flight had left and if I could be rebooked on another flight. They were insistent that there was one flight a day and they could not book me on an alternative airline. For me, this meant that I missed an important meeting in Germany that afternoon, and that I had to forfeit money that I had put down for a hotel in Hamburg (Euros 124). They told everyone that the flights had left and that we should go upstairs to the hotel desk. However, even to do this, I was forced to purchase a visa (USD 30) to go through passport control. Pegagus has not reimbursed me for these expenses, despite emails, speaking to a supervisor at the Istanbul airport, and filing a complaint in the portal online. Again, at the hotel transfer desk, the staff was rude and unhelpful. We were treated like animals to be herded, and not like humans. Needless to say, I will never be flying with Pegasus again, and I will not be recommending it to anyone. The treatment of paying customers was horrible, and the service was terrible."
Cons: "Seats look congested. The noise of plane was very high which is not like others. I m frequent flyer even I travelled with Pegasus in November last year 2015 for Istanbul. Maintenance of plane to reduce the noise"
Cons: "Totally useless. Dirty plane, lousy service. Was ready to pay for refreshments as I had to take this low cost airline for time reasons. When trying to pay with a credit card the stewardess was telling me it was a debit card (as if I didn't know what my cards are) - after a while it appeared she mixed online and offline cards for credit and debit cards, yet she was increasingly arrogant while trying to convince me my card is a debit one. So I tried to pay cash with 100 EUR bill and she told me she was going to return the change in Turkish lira! The male steward was just standing next to the trolley without saying a word, looking afraid of his aggressive lady colleague. That's what I call customer service! The particular flight was PC861 Kuwait - Istanbul on June 17."