|Flights Arrive in||Italy|
|Flights Depart from||Ithaca Tompkins County|
|Airlines||Delta, American Airlines|
Pros: If offering free WiFi to Amex platinum card holders it needs to work f
Cons: Fix it
Pros: I was trying with a broken arm - the Crew both on the plane and off the plane was wonderful
Cons: Would like more food available-not for purchase but with what comes with your flight
Pros: I wish they serve real food instead of snacks for 4hours flight and I wish luggage check in will be included since it’s international flight.
Pros: Early boarding for Seniors
Cons: Limited food
Pros: Entertainment choices were excellent, many new movies available, so I was able to see movies is been meaning to watch. There were drinks available.
Cons: The air vents barely trickle out any air anymore. No relief to be had. Airline crews say hi and goodbye but that doesn't make them friendly.
Pros: Everything that happened before the FIRST time we boarded the flight and when we finally landed in LA. The movie selection was pretty good since I couldn’t sleep on the flight and it calmed me down. The flight that was originally 7 hours turned into 5
Cons: What Irritated me the most about this whole experience was that they waited until everyone had boarded and seated to find a maintenance problem. Credit to them for finding it before takeoff but it should’ve been caught before the plane even left the hangar or when the plane last landed. They said this would be a 15-20 min fix. This was an 8pm flight. 800 became 830, then 9. By 9:00, same problem and I start to wonder if we should switch planes. By 10, they finally tell us that we have to deplane and go to Gate 37 which is on the other side of the terminal. On the way out the flight attendant tells us that we have to hurry up to the other gate because we have to be there by 10:25 to board. I almost wanted to punch him. So we’re there. 10:25 comes and I see the screen turn to 10:40. Around 11, the announcement comes that they’re transferring the food from the other plane to our new plane which further delayed everything. As some kind of compensation, theyleft buckets of snacks and drinks for us prior to boarding as we finally boarded. Finally took off at 12:30. I was so irritated I couldn’t rest on the flight.
Pros: Legroom, flight crew
Cons: Management of flight delays, especially the lack of announcements - confusion was rife
Pros: Upgraded seat on the Boeing 777 was near the exit, and I had plenty of legroom.
Cons: Although British Airways and American Airlines are alliance partner companies, their systems don’t behave as such. It took me too many attempts to mention in order to simply upgrade my seat. The booking locator number is different for both airlines, and no one ever informed me of that critical information
Pros: The crew was very nice
Cons: American booted me out of First Class despite having upgraded me two days prior.
Pros: Price, entertainment, direct flight
Cons: Plane left because pilot was late, little to no legroom for a 6"2 person. Boarding procedure is a joke. Instead of their group system the plane should be boarded from the back. By the time group 8 comes on board there is no room in the overhead bins.
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