Gated at different concourse than was supposed to be, with tight connexion
They removed the cover off my checked bag and threw it away.
The best airline!!! Their customer service is beyond wonderful, especially over the phone.
I paid for the $8 WiFi for the flight and it never worked. The crew told me it goes in and out and to keep trying. I didn’t get to watch the show I had planned to watch, bummer that I paid for the service. The person next to me said she has never been successful with in flight WiFi.
The check in Process was a bit slow. The flight was smooth and comfortable,
It was very frustrating that the people that got in th plane before I did had all taken the storage area above my seat so I had to go all the way town to store my luggage. My seat was 7c and I had to go all the way to 16 to find a place for my carry on. How is that even allowed! The worst part was trying to get my luggage when we landed.. such a headache and so unnecessary. If I’m in row 7c I should be able to store my carry on above where I’m sitting. It’s ridiculous that o need to go all the way down and struggle at the end of the flight to get my carry on.
Liberia airport was a disaster -- as we were pretty close, they shut the runway and we were diverted. San Jose wouldn't accept us so we had to go all the way to San Salvador and refuel and wait. Crew itself communicated as best they could.
Just another flight. No food, no entertainment. Left/arrived on time.
The FA's were fabulous, attentive, cheery, take pride in their vocation. The check in process was fast, orderly, etc save weight adjusted seat changes which respected aisle, window preference. The plane seemed new, clean. No free included food, fee based food options were average, free beverage. Could not get the entertainment App to work on my device. It seems other passengers were having the same issue. All in all a pleasant, efficient, restful flight made memorable by a keen, efficient, professional and very nice group of flight attendants.
I’m surprised that there was no screens for an almost 6 hour flight! Alaska needs to step up in this department.
This flight has a history of leaving late, however, I was pleasantly surprised that it was not delayed this day. The flight went smooth, except I was in a window seat and the wall and my feet were freezing. I found it difficult to sleep due to being so cold, I also was using 2 provided UAL blankets and could not get my feet warm. This was annoying, but I still made it there on time and safe.
Staff didn't seem confident about the ingredients in my lactose intolerance meal
the seat has a problem. the back had a hole.
The back to back mechanical delays from Denver to San Diego and then on my return flight from Denver to Great Falls it added extra time both ways
The international portion was good. Food and beverage options were good. The sustainable wooden eatery was less than desirable. Your Star Alliance partner ANA provided real silverware. I'm 6'3" & 198 lbs and felt cramped in the exit row. How can that be? Flight attendant all had a pleasant disposition which is always good.
Overall flight was ok. Flight attendant was receptive to assisting passengers with tight connections.
This was the first flight in the morning. We boarded fine. The cabin door was closed and we were ready to go. We were notified by the Captain that ATC issued and ground stop for 40 minutes. So, without even pushing back from the gate, we were already 40 minutes late. We actually were released to push-back and taxi at 30 minutes. But, some passengers had tight connections and were not going to make their connections. Some passengers asked about the delay and the effect on the connections and were told by the cabin attendant that all flights will be delayed and so they should be OK. However, that was not true. My connecting flight was on time and I arrived at IAH with 21 minutes to make my connection. I did and I'm happy about that, but the flight crew should not have given assurances to the passengers who might have missed their connections.
My experience on this United Airlines flight was highly uncomfortable, primarily due to two issues: Cabin Temperature: The temperature on the Boeing 737 MAX 8 was unacceptably high, feeling consistently around 80 degrees throughout the flight. This made sleeping impossible and significantly detracted from the experience. Seating Arrangement: Being stuck in a middle seat for a six-and-a-half-hour overnight flight compounded the discomfort. Moving forward, I will always purchase a seat assignment to avoid this situation.
The flight was short and that was the best part. The flight was about 90 minutes delayed.
I had very little time to change planes originally in Denver after my flight from Omaha. I had an hour and a half layover in Denver originally and my flight leaving Omaha was delayed an hour because they had to change a tire, which I can understand. When I reached Denver my other flight was late, fortunately, but I still had only 10 minutes to run about a mile through the airport to get to my flight. Again, fortunately, I am a healthy 71-year-old and was able to accomplish this feat. However, the stress was more than necessary to bear.
