Kayak could’ve posted the correct gate number. Almost missed my flight.
I wish they had movie screens in the headrests. The seats are much improved, more legroom and recently renovated. Bathroom was clean. Staff was outstanding!!
Staff was far less than helpful at all times. Departure and arrival times mean nothing to Southwest. Extremely disappointed, will never fly with them again, and I’ll be sure to share my experience with all.
My original flight was extremely delayed but I was able to join the standby list for an earlier flight. I was grateful for this feature but I wish I could’ve gotten my standby confirmation sooner.
Glad flight made it out. So many delays due to hurricane. everyone did a great job.
Very good. Exactly what I expected. We did have a slight delay.
The trip was good. Short, uneventful, and can't ask for more than that My one complaint is that I had signed up for wheel chair assist between gates. I fractured my foot/ankle in two places and needed the help. Neither flight did the requested help appear. I ended up walking through both Atlanta and Nashville Airport and was a very unhappy traveler. While I know that it's the airport responsibility for the service, I wish that SW had at least verified that the assistance was there as requested.
I liked that we arrived safely. I did not like how Southwest personnel blamed the boarding delays on wheel chair passengers. If there is a national wheelchair basketball tournament occurring, be ready as a company to respond with appropriate resources to match your cudtomers needs.
I love Southwest! I try not to fly with anyone else!
Lost cabin pressure and had go back to the originating airport. We were left sitting on the plane for more than 30 minutes with no directions from Southwest on what was going on, other than the app telling us there would be a flight at 12:30 AM. I finally got off and went directly to a SW desk and rebooked for the next day. I understand that malfunctions happen, but SW was totally unprepared to manage the situation and did not serve the passengers. To make matters worse, they took one hour to find my checked bag.
I was in Comfort and we didn’t get any drinks, chips or anything! First Class got full service on the flight and Comfort got nothing. Seat was horrible and uncomfortable
The crew was very inconsiderate and rude. My flight was scheduled to depart at 6:00am. I received a call from the crew at 5:40am, asking if I was going to make the flight because I was the only one that hasn't boarded yet and boarding ends at 5:50am. I let them know that I will be at the gate in a few minutes, before the 5:50am cutoff. When I arrived at the gate at 5:45am the gate was closed. Departing early on last minute notice without having all passengers on board is inconsiderate and unprofessional.
FA was a bit strange and dodgy not very characteristic of Delta
Flight got canceled 4 times, missed my connecting flight due to delays, have to wait to go home tomorrow
Great experience nice pilot very soft and easy landing and take off
From checking to boarding, it was a seamless experience. The service agents were so helpful. The flight crew was so pleasant.
Flight attendants were great. Cheerful, upbeat and friendly. Jet, in particular, was fantastic.
I have Precheck. Flew HPN to DEN and return this past weekend. Delta didn't attach my Precheck number to this trip. So it was waiting in general line especially in Denver. Unavailable.
Flight was great! This flight from Atlanta was even better than when I paid for Comfort from SNA to Atlanta.
Connection flights should be spaced out farther because too close I missed my connection.
