Daily cleaning, installation of cabin HEPA filters on flights from Jaipur to California
The United States has restricted the entry of all foreign nationals who have passed through or have been in China, Iran, Most European Countries (Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Monaco, San Marino, Vatican City), the UK, Ireland, Brazil and South Africa in the past 14 days.
With the exception of certain travelers which includes certain family members of US citizens or permanent residents including; spouses, children (under the age of 21), parents (provided that his/her US citizen or permanent resident child is unmarried and under the age of 21), and siblings (provided that both the sibling and the US citizen or permanent resident are unmarried and under the age of 21);
There is also an exception for travelers with the following visas: A-1, A-2, C-1, C-1/D, C-2, C-3, CR-1, CR-2, D, E-1 (as an employee of TECRO or TECO or the employee's immediate family members), G-1, G-2, G-3, G-4, IR-1, IR-4, IH-4, NATO-1 through NATO-4, or NATO-6 visa;
Members of the US Armed Forces, spouses, and children of members of the US Armed Forces;
Travelers with invitation of the USA government for a purpose related to the containment/mitigation of the Coronavirus (COVID-19);
Travelers with documents issued by the US Department of Homeland Security, US Customs and Border Protection, or US Department of State indicating that the traveler is exempt from the restriction;
B1 crew crewmembers that are engaged in lightering, Outer Continental Shelf (OCS) activity, wind farm activity, private air/sea crew and other similar crewmember activities;
Students with an F-1 or M-1 visa and their F-2 and M-2 dependents, if they arrive from or have been in Ireland, the UK or Schengen Area in the past 14 days.
All travelers, 2 years of age or older (including US citizens and transit passenger) must present a negative COVID-19 viral or antigen test result issued 72 hours prior to departure or have a proof of recovery from the virus within the last 90 days prior to boarding the plane.
Travelers must complete a disclosure and attestation form before departure.
Exemptions or waiver to the testing requirements may be granted by the CDC on an extremely limited basis when emergency travel (like an emergency medical evacuation) must occur to preserve someone’s life, health against a serious danger, or physical safety and testing cannot be completed before travel.
US citizens and permanent residents arriving from the UK must present a medical certificate with a negative COVID-19 PCR or antigen test result issued within 72 hours prior to departure.
Travelers arriving in New York State must complete the Traveler Health Form.
Travelers arriving in Massachusetts must complete the Massachusetts Health Form.
Travelers are advised to get tested 3-5 days after travel and stay home and self-quarantine for 7 days after travel. Even if they test negative, they must still stay home and self-quarantine for the full 7 days. If the test is positive, isolate to protect others from getting infected.
Travelers who did not get tested, are advised to stay home and self-quarantine for 10 days after travel.
All other info
Travelers are subject to COVID-19 measures set by the state/territory of their final destination. For more information go to CDC website.
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
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Scores according to KAYAK customer reviews
Cons: "There is a lot of difference between flights experience from San Francisco to Delhi and Delhi, India to San Francisco. India to San Francisco was little better. Service was very poor. Food was not on time and quality and quantity was poor. Get your own stuff to save yourself from starving."
Cons: "The entertainment system does not work."
Cons: "Food wasn't good at all, so if you improve the food quality, that would be much better experience."
Pros: "Very rude crews"
Cons: "Seat had some chewing gum and when I complained. I get just covered with a cloth very very unhygienic flights"
Cons: "Power points weren’t working."
Pros: "1st off, it was Mumbai to Newark. 2nd it was Business Class and was (if possible), better than excellent."
Cons: "It could only have been better if it was free"
Pros: "I liked the timeliness of the flight and early arrival."
Cons: "Air India really needs to work on customer satisfaction. The boarding process was confusing and disorganized without announcement. In addition, several families were not sitting together and were upset about their seating thus kept asking to switch seats which was bothersome. In addition, the entertainment needs an upgrade. The streaming was slow and would crash. Seats were uncomfortable. This direct flight is great, but Air India has a lot to work on."
Cons: "The remote control or the touch screen weren’t working. No one could do anything about it. Seat 37J. Spent 16 hours without any television/screen support"
Cons: "My flight from Delhi was at 4:40 in the morning they served us a Appetizer with no drinks no breakfast and few hours before landing in the morning they served dinner"
Pros: "I travel first time with Air India, but I enjoy my journey,, it’s fast n comfortable, I will recommend this Airline for your safe journeys"
Pros: "It was much better than my flight to India, see my comments to the right."
Cons: "The flight to India from San Francisco was disappointing in terms of in-flight service. There was no amenities kit distributed to business class passengers, as there was on the way back to San Francisco. My vegetarian meal, although confirmed with the gate agent, did not appear on the flight attendant's list. No reading materials were distributed. We were served a glass of water, nothing more special than that, and possibly that wasn't until after takeoff. I felt like the only thing that made it business class was that the chair went horizontal, there was ample personal space, and my food was served on a white tablecloth."
Pros: "It was pleasant short journey even though we were delayed an additional 20 minutes in the air due to weather. This was out of the airlines control."
Pros: "Nothing good about the airline"
Cons: "Crew not polite or helpful. Didnt even come when pressed the call button 3 times. Arrogant air hostesses. No food available. Ran out of non veg . Gave breakfast item for dinner time( omelete and sausage ) and gave rice and okra for breakfast to my co passenger. Th food was horrible tasting. Cold and frozen croissants. Very bad food and service. Did not get a pillow. The airhostess said there were few pillows and they ran out! Also did not have headphones. . Will not travel with Air India in the future. Did not take expect my mational airlines to be this pathetic. Also was an hour late . The arm rests are worn out. Dirty seats."
Cons: "Late. No announcements or changes at gate when late."
Cons: "Every thing"
Pros: "Good option = direct flight"
Cons: "Food Bathroom cleanliness and maintenance. Terrible to have 2 bathroom not running in a 16 hr flight."
Cons: "Overhead reading light and TV display were broken rendering me without entertainment for 16 hours. I couldn't event charge my electronics to use them as a flashlight to read my books as the USB chargers were broken for the whole row. I couldn't even get the attendant's attention for a while since the attendant call-button was broken. By the time she walked by next (hours later) she restarted it but it didn't fix the issue and I had no way of getting her attention again for a while. Really awful experience."
Cons: "Horrible ....very poor in flight services. Outdated aircraft untrained crew .worse in flight experience I ever had .i will never ever fly again with air India .if you are thinking about booking with air India please don't. they will be named worst airlines in the world . I recently fly with air India from san francisco to delhi and back and I regret my decision .unfriendly crew and food quality is very poor they only served beverage one time in 16 hours flight. So learn from my mistake do not book with air India."
Pros: "Overall good flight"
Cons: "Was late by about 1 hr"
Pros: "The airline hostesses did their best to meet requests. The food quality was below standard. There were no hand wipes provided for cleansing before or after mesls"
Cons: "I was pulled out of line at check in. The male employee grappled my passport and boarding pass and insisted that I follow him and check through the Indian Passport immigration line though I am an American citizen with a US passport. Then taken quite some distance to a back room where two male employees stared at me and wrote down my passport number and name in a log book. My passport and boarding pass were repeatedly taken and held without my permission. After checking thru customs, I was among the first to arrive at the designated gate 36 which was initially closed . When boarding time arrived, I was among the first on line to board. I was again pulled out of line and prevented from boarding until way past the last boarding call with no clear explanation. I am a 72 year old RN and was suffering from severe bronchitis and a head injury sustained on acsidewalk In the town of Solan while searching fur an ATM. No accommodations were provided for my age or physical condition. The unexplained, rude and cruel conduct by Air India employees constituted elder abuse. I feel an apology and a refund are the least that Air India needs to provide considering their cruel behavior. I would advise all seniors especially women to avoid flying Air India."
Cons: "The USB Charging point was not functioning. The display of a seat in my row was not functioning"
Pros: "direct flight save time"
Cons: "plane condition was bad . broken seats , missing screw under seat shield . personnel entertainment system don't work , headphone jack broken. No alcoholic drinks offered. Overall very bad experience. even the toilet ran out of water and no cleaning."
Pros: "Leg space"
Cons: "Crew is not interested in visiting the cabin at all. Half of the on seat entertainment screens do not work. The selection is poor."
Pros: "Flight was short to reach India."
Cons: "Entertainment sysrem doesn't work at all. Service was pathetic."
Pros: "The food was ok."
Cons: "None of the entertainment units in my row were working so I had no movies, music, games, maps,or anything for over 16 hours. To make it worse, the screen's would not even turn off, so there was constant light as the computer cycled through some failed start-up sequence. It was horrible because I just wanted to sleep at that point, but there was a non-functional screen in my face. Also, the flight attendees were nowhere to be found except at scheduled food times and when asked about the entertainment units they offered basically no sympathy or help. Lastly, the overhead reading lights would randomly turn on and off and didn't respond to the controlled. As an Air India frequent flyer, I am very disappointed and don't plan on EVER booking them again and you can be certain I will spread the word via social media. Their 777 plane is so old and run down, hardly anything works and the seats are uncomfortable."
Pros: "Food was ok"
Cons: "Crew service was very poor"
Pros: "Crew inside flight was fine."
Cons: "Check-in counter crew was not friendly. Aircraft that flew from Chennai to Delhi was in bad condition. Please perform maintenance and upgrades on the aircraft."
Pros: "Priority Boarding for families, on schedule. Food ok for indians."
Cons: "Entertainmaint system does not work. To boaring to fly 15 h without that."
Pros: "Good food, smooth flight and excellent flight!"
Cons: "Pathetic flight ..won't travel again and won't recommend anyone"
Pros: "Nothing to complain about"
Cons: "Entertainment sucks. Looks like display from the 90s."
Cons: "bad service by crew flight is late all the time no regrets by air india"
Cons: "Entertainment system did not work! No help on the plane,no compensation made."
Cons: "1. Less regional movies 2. Remote does not work. 3. System reset (never heard of) takes time 4. Crew does not show up when needed 5. Screen resolution is probably 70s style 6. Touch screen does not work 7. No hygeine - no socks or any sleeping aids like other airlines 8. With 15 hours floght, you expect at least some toileteries - tooth brush. Horrible that someone did not even think about it"
Pros: "Reading material s handed out were good."
Cons: "Made to sleep most of the 16 hr flight"
Pros: "Crew served with grace. Your crew is doing whatever they can to serve best, but the poor plane infrastructure, indiscipline and chaotic boarding process is terrible at DEL. This part of the business process requires re-training, enforcement."
Cons: "Toilets did not have toilet seat cover papers, very limited supplies of tissue paper. Paper towels were provided instead of tissue paper and seat cover papers. No wonder these toilets clog so often. It's a long haul flight almost 161/2 hours; should attend this need. Upon inquiry from crew, I came to know that flight services from DEL to SFO does not provide toilet seat covers; while SFO to DEL does? Entertainment system hardly works; three of the entertainment systems at 34 row were not working. Infrastructure seating, cushions are old, suggest updating/refurbishing these for such a long flight. Food menu should be reconsidered, especially bread - I still don't understand why are you serving bread roll with Indian food, mismatch, and also would suggest executive management to make surprise checks on the food quality - hopefully they will understand."
Pros: "only thing we liked was the flight was direct. thats it"
Cons: "1. food tasted so bad. it wasnt fresh for sure. 2.Service was aweful. Very hard to get help from the employees. wasn't convenient at all. 3. entertainment screen wasn't working well especially the touch screen wasn't very sensitive. 4.booked two tickets with my spouse but got seated totally apart and didn't even try to seat us together. and lot more."
Pros: "Food was delicious (Indian breakfast + lunch)."
Cons: "Half of the washrooms seemed to be out of order. Entertainment system was also down for most of the economy class."
Pros: "Direct 15 hr flight. That's all I can say."
Cons: "Tv didn't work. Crew was rude at times. They believed that they owned the airline and we were just regular passengers. They don't answer any questions well. Not satisfied with their service."
Pros: "The entertainment systems were not working on my seat and many other seats. The tray tables were all broken. The aircraft is very old and makes the flight experience very poor."
Cons: "TV is not working, food is not good, seats are not comfortable"
Pros: "In flight service (food service and trash removal) was very prompt."
Cons: "The inside (seats, carpet etc) looked old and dirty. The screen was cracked and the electronic controls were damaged and worked intermittenty."
Pros: "The only direct flight available from India to the west coast"
Cons: "So many things. Pretty much the entire experience was poor/mediocre. Baggage drop took 45 minutes, even though we had already done web checkin. The food was OK, but very limited options were available. The crew was terrible. They basically did the bare minimum and then just disappeared into their quarters. No crew member was available for any kind of assistance for most of the flight. I asked for a second cup of tea and all I got was a snub. The crew acted as if they were doing us a favor by serving us. Unbelievable! The controls on the entertainment system barely functioned. The selection was mediocre and outdated. The plane overall was not maintained very well. The seats looked dirty. There was no wifi for any other modern amenities on the plane (e.g. power outlets). I basically cannot think of anything positive to say about pathetic Air India. As an Indian, I really wish they would do better."
Pros: "Food, Crew inside the plane!"
Cons: "I was traveling from delhi to sfo with my grandparents and they required wheelchair assistant, it took me about 4 diff. counter to first to just find out where i can find wheelchairs for my family, air india crew at delhi are so rude!!!! they dont help you at all if your in need. It says "no tips please" on their shirts but there still asking you to give them tips but away from the camera so that they wont get caught!!!!! how ridiculus is that? When finally i checked in my luggage and finally found wheelchairs for my grandparents, the 2 men leave my grandparents near boarding gate and take both wheelchairs away!!!! They Said there will be other wheelchairs coming for them to board the plane... So now again i have to find 2 wheelchairs for them to board the plane! So damn stupid!!!!!! Lastly, the crew inside the flight was much more helpful and understanding but delhi crew needs alot of training and manners!"
Pros: "Non stop flight"
Cons: "Food was average. The cloth on the seats was itchy and rough Barely any drinks were offered."
Pros: "The behavior of the staff."
Pros: "Price, convenience and arrival/depature time."
Cons: "Food was ordinary, entertainment system options are limited, seats are cramped. The flight is a little misleading - there is a change of plane and a long layover - yet the flight number remains the same."
Pros: "Its a direct flight from Del to SFO"
Cons: "Food Entertainment Services Drinks availability cleanliness"
Airlines flying from Jaipur to California have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Jaipur to California
Masks required on board, masks provided on flights from Jaipur to California
Social distancing seating
Middle seats unavailable to book on flights from Jaipur to California
Testing for antibodies, testing for symptoms for flights from Jaipur to California
Waiving of change fees. Search flexible flights from Jaipur to California