Cons: "Crew was not very helpful"
Pros: "Pretty limited movie offerings Seat was comfortable in the flat position but very little storage for phone cords and all the other goodies provided during the flight. Because a pain to store and retreive"
Cons: "Many movies were old"
Pros: "Professional and friendly crew"
Cons: "Food quality from Jakarta is bad"
Cons: "Very professional and friendly crew. Food quality was excellent."
Cons: "Boarding took forever and flight was delayed"
Pros: "I think Japan Airlines is the best airline."
Pros: "Food, service,"
Cons: "Some crazy flight itinerary they should not sell at all! At first I thought layover was same location only to find out it was another airport across of time. Flew into ITM and flew out KIX and boarding ticket it says only OSAKA so I didnt know. I barely made the flight....if they had accommodate the transportation I would understand. But they tell you, you have to make it there on your own. Another CRAZY information is that I thought at the very least the baggage will be transferred. But nope! You have to pick up the baggage and ride the train across town to the other station. Whoever made this itinerary should be really fired and no longer work at this company. You take a great airline and make the experience so bad."
Cons: "Great experience all around. Need to improve access customer service support."
Pros: "Easily upgrade to premium economy class"
Cons: "Some staff lack of basic english"
Pros: "Good space between seats. Cleanest of the restroom. Nice crew service"
Pros: "Best customer service"
Pros: "Service was exquisite."
Cons: "No complaints."
Pros: "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
Pros: "Great crew, good food selection."
Cons: "Everything was good"
Pros: "Excellent entertainment and the crews attention made me fell welcomed."
Pros: "Jal should gave me a better resting seat. The connecting flight is too long hours. Very tiring for a 73 years old person."
Cons: "Too long and no rest."
Pros: "The friendliness of the crew and the comfort of the seat + size of the screen"
Cons: "Possibly more food options could of been better, only had western or Japanese option"
Pros: "Each seat had their own screens, and there was a small footrest available for each seat."
Cons: "The food was uncharacteristically bad for JAL. They served some sort of French chef's dish that was terrible. Normally, JAL has great food that I love to eat. The plane was also pretty old so it felt more cramped than usual, and the seats we uncomfortable."
Pros: "Service is amazing ! JAL is handsdown the best ever. The staff, crew and overall flight was great..."
Cons: "The horrible JET LAG I have now lol."
Pros: "Friendly crew members and prompt service."
Cons: "Some seats were noisy. When passengers moved it would make creaking sounds so very hard to relax or sleep on the flight. Row 23/24 area left side."
Pros: "Japan Airline is a notch above the rest. The services was constant and consistent, the food was delicious and abundant, and the seats were comfortable. I was surprised at how often they would go up and down the aisles checking on passengers, picking up trash, and serving small food items. To top it off towards the end of the trip they put toothbrushes in the bathroom so you can leave fresh, awesome."
Cons: "I really dont have a negative things to say, I was really happy with the service. Especially since I hate flying this make the trip so bearable."
Pros: "The flight from Jakart to Japan, Japan to Chicago, was not a problem. Although thr food was typical plane food."
Cons: "My brother and his wife had to wait 12 hrs for plane delay,just to hear that AA canceled all flight for that date. The crew told my brother and his wife to wait for another12 hours which is the next morning, for next flight. My brother decided to just take a rental car to KZO, and was going to just take their luggage from the airline, but the AA crew would not let them did so, and was really rude. It was very traumatic experience for the both of them and other passangers of how bad they treated this plane delay/cancellation issue. One passenger with baby was having a panic attack, but nothing was done. So far, no compensation, or apology email has been sent. Will never take this airline anymore. We are done."
Pros: "The airplane and all"
Cons: "A little bit in the sakura lounge"
Pros: "Always a pleasure to fly on JAL. Despite a cramped seat in economy, the flight attendants made up for the uncomfortable seat. They are attentive, helpful, and courteous. Time went quickly."
Cons: "Seats are too small for tall travelers."
Pros: "We were coming back from treking in Nortwest Viet Nam. JAL upgraded us to business class (ie, sleeper bed) for the Ha Noi to Tokyo, and gave us good seats on to HNL. FOOD was the best. Next time we'll try HNL-SAI entry to Nam. The Boeing 787 was a great ride to/from Ha Noi, particularly with JAL service."
Pros: "JAL used to be a premium airline like Korean Air"
Cons: "Now JAL is like American Air, just stuffing a greyhound full of souls."
Pros: "Plane was spotlessly clean, smelled nice, bathrooms also very clean and had toothbrushes and toothpaste. I requested the vegetarian meal and it was the best airline food I have ever eaten Flight crew was friendly and seemed to genuinely enjoy working for Japan Airlines. I don't see that very often on any domestic US air carriers. I highly recommend Japan Air."
Cons: "Headset was too big for me and kept skipping back."
Pros: "The crew were all exceptionally pleasant, helpful."
Cons: "I didn't care at all for the food."
Pros: "Everything went smoothly. Great take off, great landing the stewardess were doing excellent jobs to accommodate us. Will fly with JAL again in the future."
Pros: "Our flight TO Tokyo from Honolulu was wonderful! Our seats were spacious, the plane wasn't filled to capacity, the in-flight entertainment was the best I've ever seen, the food was amazing. On our flight BACK, the crew was still wonderful, and the boarding process is quick and efficient."
Cons: "Aside from having to take the red-eye, the seats for our return flight were the most cramped I've ever been. My 6' husband's knees were touching the seat in front of him, and the seats were super narrow. I can't remember being so cramped in my entire life. That's really my biggest complaint, but when the flight is 6 1/2 hours, being cramped gets old really quick."
Pros: "Plenty of leg room, which as a tall person I truly appreciate. They give you slippers, blanket, pillow on every (international?) flight. I flew Korea to Japan and Japan to Hawaii. Got free meals on all flights, even my short two hr flight between Korea and Japan. Free booze too!"
Cons: "Small overhead bin. Not deep enough, I had to turn my suitcase sideways. Luckily there was no one in our middle seat or I'm not sure where they would've put their baggage."
Pros: "Crew members were very nice. All staff members definitely embodied the courteousness and professionalism of Japan. The house slippers were a nice touch and we really enjoyed the large movie selection. The miso soup with meals was great! Overall really enjoyed our flying experience with jal and would fly with them again."
Cons: "The food for our return flight from haneda to Honolulu was definitely subpar compared to the food we had on our first jal Honolulu to Hong Kong flight (layover in narita). Also the plane was not as big and older so we didn't have the touch screen. We were quite impressed on our Honolulu to Hong Kong flight, then were a little let down on our haneda to Honolulu flight."
Pros: "very friendly and very helpful from checkin in to departing"
Cons: "some flt attendants didnt speak english or they didnt understand what i was saying. (but it was fine, i was flying on a Japanese airline and didnt expect them to speak english."
Pros: "Amazing customer service, flight attendants could not be more welcoming."
Pros: "Seating is comfortable. Lots of entertainment (for free), free alcohol, and you can adjust your own window tint"
Cons: "Boarding was delayed. I think their system went down. Food wasn't bad. But I mean really is airline food ever good?"
Pros: "The Japanese flight attentants were excellent. Entertainment was excellent"
Cons: "I didn't like the other asian flight attendants. They were rude. Asked for water, she said we're not serving water only juice at this time. Asked for Consume or Dashi there weren't any. asked for diet coke they ran out. very small things but weren't able to satisfy our trip back to HNL."
Pros: "Best prices for quality service. If the prices for JAL are within $30, I will always select JAL."
Pros: "Japan Airline employees are courteous and gracious. The plane and seats were comfortable, and they offered complimentary food and movies. I would definitely fly this airlines again."
Cons: "There was nothing I didn't like about this airlines."
Pros: "As always, the Japan Airline's stewardess takes care of you so well, they really make your trip a very comfortable one. (Think the Japanese airline crews are the most caring, with thorough service, and they are surely one of them."
Pros: "Boarding is efficient. Crew helpful and willing to please."
Cons: "The food and overall service amenities are lacking in JAL. My flight was 8 hours and only one meal was served and one snack. The meals themselves are nothing special or enjoyable."
Cons: "Could not enjoy the music and NHK news on the plane."
Pros: "Customer service was awesome and the food was good"
Pros: "excellent seat space and excellent in-flight service."
Pros: "My son and I enjoyed the courteous and genuinely friendly service and attention from all flight personnel paid too us to ensure a wonderful experience to and from Japan. From Hawaii JAL manager upon check in concern for my son not feeling well to the attendant realizing we spoke no Japanese to apologize and begin conversing in English, every one was pleasant and professional in desire to please us and make our trip so comfortable."
Pros: "Everything !!!"
Cons: "Food was very bland"
Pros: "JAL crew member were very nice and food were awesome!! But I was very scared this time, because airplane was shaking for long time..."
Overall experience is good. Except that the one of the assistant ground attendant during my check in is quite annoying when i asked her only one question, something regading the boardong pass. She should be more helpful and accommodating not arrogant.
Pros: "Time is good."
Cons: "With long flight these two are a must ! Food is very limited and needs to have more movies."
Pros: "Almost everything"
Cons: "Slightly delayed"
Pros: "Wow! That sums it up. Premium coach was like first class on some other airlines. This is by far the best airline I've ever flown."
Cons: "The website doesn't work very well. It's also difficult to navigate."
Cons: "the seats are not reclined, not comfortable at all"
Cons: "if the seat can be reclined a little more"
Pros: "The cabin staff were extremely caring."
Pros: "Crew was great as always, giving excellent service. American airlines would do well to send their crews to observe how it should be done."
Cons: "The food and the drink selection."
Pros: "empty flight, foods tasted good."
Cons: "The seat was uncomfortable. Entertainment choices were limited."
Pros: "Outstanding service as always - ANA rocks!"
Cons: "Too many (redundant) service announcements. Suggest simplifying and keeping them short and less repetitive to avoid inconvenience, esp while enjoying entertainment."
Pros: "Timely schedule"
Cons: "Foods and beverages quality/variation"
Cons: "All was 100%! Thanks!"
Pros: "More movies choices is better and I had asked to get seat comfortable, yes the boarding crew staff made it. Thank you."
Cons: "Movies and musics more variables from all over the world."
Cons: "The food wasn’t very good and the quantity of the snack meager. Worse, the crew refused to give a second roll to our 12 year old even which means that either they only have one for each passenger (and every passenger had theirs) or the crew are parsimonious."
Pros: "Flight attendants were very nice"
Cons: "Movies on board need upgrade"
Pros: "Overall the service was good."
Cons: "ANA flight attendants were not very well versed in the English language. Very hard to communicate our needs."
Pros: "ANA's staff were professional and helpful. They will do their very best to accommodate your request within reason, very satisfied how they handled our issue."
Cons: "We made our reservations through kayak / justfly.com and paid an additional fee to reserve our preferred seating assignment. During check in, our seat reservations were not granted because justfly.com did convey our preferences."
Pros: "Food was ok for economy and they bring more coffee when you ask. The flight wasn’t so full so the seat next to me was empty and also I could sit in the exit isle to work on my laptop"
Cons: "The seat pitch is such that you can’t use a laptop in a normal seat. This would have been a big issue if there wasn’t a seat in the exit row for me to borrow. Staff fine but nothing special."
Pros: "The 787 was awesome. Very comfortable. Great staff and service."
Pros: "The service...the food...the entertainmrnt....tq tq tq"
Pros: "Staff were amazing."
Cons: "Nothing great experience!"
Pros: "The food, choices of entertainment, and the crew"
Pros: "Food tasted great, flight attendants were super nice love the food holders under the seats to rest your feet"
Cons: "Nothing really to Complain about. Selection of movies could have been a little better but it’s a Japanese airline didn’t expect a lot of American Content"
Cons: "The food was dreadful. It was like being back in the 1990s. Kids entertainment options were poor. The original toy story movie was it!"
Pros: "crew and food was great"
Cons: "seat cushion was a bit on the dead side."
Pros: "The food and staff were great."
Pros: "Flight was fine"
Cons: "I asked for a small water bottle (early flight from Tokyo to Jkt they gave a small water bottle) and it seems they mase a big deal to give me one and I traveled with my 2,5 yo and I tried to keep her hydrate since she has problem with dryness ans her skin"
Pros: "Friendly crew... awesome entertainment. Good drinks and food, one of the best traveling experiences I had. Thank you!"
Cons: "Same repeating music"
Cons: "Flight attendant didn't mention so well about drink service."
Pros: "Service and food were great."
Cons: "That I was listed as standby when I went to check in; I eventually got my ticket and my preferred seat selection."
Cons: "Sitting space"
Pros: "Cheap prise"
Cons: "Food and entertainment"
Pros: "The service from this airline is so great. Everyone is smiling and treats you like a valued guest."
Cons: "Obviously you will not get the best food on an airplane. The food is enough to keep you alive, but is not going to earn michelín stars."
Cons: "Wifi is a rip off. I bought 1 hour of wifi and didnt last for 1 minute. Really hoping that i can get a refund for it"
Pros: "Cabin crew were really nice & helpful. My upgraded seat next to an open seat was really nice & comfortable."
Cons: "The fact that my feet got very swollen (twice their normal size) due to the small space - that had the passenger to my right sleeping on top of my right side."
Pros: "ANA from Tokyo to Jakarta, ANA- Jakarta to Tokyo."
Pros: "Food and entertainment is great."
Cons: "Boarding process. System was down. Very strict with the bagage rule. Excessive bagage charge is very expensive, unlike Eva air"
Pros: "The service, the professionalism, and the wonderful Dreamliner Boeing 787 aircraft"
Pros: "friendly flight attendants, clean toilets"
Cons: "the stroller take forever to show up when landing"
Cons: "Delay 4h+ while passangers stay inside aircraft. No firm information, information keep changing. Crazy!"
Pros: "The food were good and just enough for the inflight need"
Cons: "The time to get to the next flight is so tight! I wish there's a 30 minutes more so I don't have to rush and be the last one to get in the plane."
Pros: "Flight was very good - enjoyed meal and entertainment"
Cons: "Signage at Honolulu airport is unclear - -difficult to find connecting terminal"
Cons: "Seats seem extra small, narrow and short. As a window seat there was very little room between the seat and the wall. Food and entertainment average to below average (compared with Qantas, Singapore Airlines)"
Pros: "very comfy, great ground handling crew"
Pros: "My 96-yr-old father was given an airport wheelchair after we checked his own transport chair. He was wheeled through security and to the departure gate. We were advised they changed us to a bulkhead row w/an unoccupied seat adjacent to his. Twice during the flight one of the flight attendants came to tell him that she would help him off the plane so to wait for her after the rest of the passengers disembarked. The meal was very tasty.Chicken karaage was not crispy but I wouldn't expect it to be. The rest of the items were well seasoned with the right consistency. Dessert was a flan custard with passion fruit sauce (very Hawaii!), even including a few seeds from the fruit as garnish."
Cons: "limited movie selections"
Pros: "The food was excellent and the flight attendants were courteous and thoughtful."
Cons: "I slept through a meal."
Pros: "Very comfortable, and the crew was excellent."
Cons: "The international breakfast (Spanish Omelet) was mediocre. Poor movie selection – United has a much better and larger selection of movies."
Pros: "It’s an old plane, so the seats are those older yet more comfortable type of seats!"
Cons: "Better service from the crews."
Pros: "The crew was excellent."
Cons: "The business seats at B777-300ER was very uncomfortable for a long distance trip with duration of 14,5 hours."
Pros: "New aircraft"
Cons: "The willingness to provide a better quality service by the entire cabin crew and improved food quality."
Pros: "The crew was very polite and very helpful. Boarding process was smooth and easy, however, the Singapore airport has security checks at every gate prior to boarding. This meant that after clearing this security process at the gate, bathrooms were not available until after boarding the flight and drinking water stations were not easily found in the secure boarding area. The aircraft was comfortable, menus were distributed early so that meal options could be made with full information in advance. The food was good and made available at routine intervals."
Cons: "On a 14 hour flight, staying well hydrated is very critical and difficult. It would have been nice for the crew to make more frequent trips through the cabin to offer just water refills to keep passengers hydrated and reduce plastic cup usage."
Pros: "Nothing special."
Cons: "Meal was disappointing. Beef was overcook and hard. Service quality is just okay."
Pros: "Amazing crew. Seat needs more padding."
Cons: "Memory foam seats"
Cons: "We missed the smile and quality service liked before. Food quality is just okay. Timeliness for departure/arrival was excellent."
Pros: "Crew were helpful and attended to any needs that we requested. As I am a big person the seat is never that comfortable but Singapore Airlines seating is more spacious than other companies I have flown with."
Cons: "The food was not too attractive, better variety of main meals"
Pros: "Always love the SIA business product on long haul."
Cons: "This trip had a lot of minor service and cleanliness misses. But they are quibbles in the scheme of the overall great product."
Pros: "Crew was attentive."
Cons: "The entertainment was rather limited."
Pros: "Great crew But... Many wild children, loud babies. I was in seat with extra leg room so I had no space for my purse & carry on and had to store in overhead bin. After take off, I retrieved my purse & carry on to get my glasses and purse. The flight attendant gave my bin space away to someone..."
Cons: "See above... Who didn't upgrade their seat. My items had to go into bin 3 rows back. Very inconvenient & very difficult to retrieve after landing. I will never pay the additional fee for extra leg room again."
Pros: "The food selection, there is several pre-order meal based on diet or your religion"
Cons: "The seat pitch at least 33""
Cons: "Change the food menu, boring with the same menu"
Pros: "Handset to control screen didn’t work. Airline reimbursed me with $75 voucher for inflight duty-free shop."
Pros: "Crew was very friendly and responsive to my needs. They met it with a smile."
Pros: "Same as my trip to Japan. Crew was great, boarding was easy, seats were pretty comfortable, food was great, and entertainment awesome. Gave socks and toothbrush amenities, along with the normal pillow and blanket."
Cons: "It felt a tad bit hot in the plane. No personal vents to adjust to one's own desire."
Pros: "The crew and the little things like blanket, pillow, hot towels etc that is just standard. The food was great except the bread rolls Entertainment system was fantastic"
Cons: "They seemed to miss a whole section with immigration cards which delayed my party of travellers when we landed. The recline of the seat is huge, great for those wo recline, not so great for the person behind them"
Pros: "Seats more comfortable than premium economy, staff more helpful!"
Cons: "Food was ordinary"
Pros: "Business seats were excellent"
Cons: "All was good!"
Pros: "great crew service. my first time flying with singapore airlines. they delivered!"
Cons: "Headphones didn’t work entirely for listening to movies. Had to manually hold it in."
Pros: "Crews were all nice, respectful and helpful!"
Cons: "I wanted to watch Indian movies, but I didn’t see the subtitles for most/all of them."
Pros: "I liked there was an opportunity to bid on an upgrade"
Cons: "Our bid was rejected yet there were empty seats in premium economy. Our bid was within the recommended range. You certainly would not have lost money upgrading us."
Pros: "Crew, cabin and food."
Cons: "Lack of entertainment console at each seat"
Pros: "Overall experience"
Cons: "Could have had a better selection of movies"
Pros: "Efficient, courteous and attractive crew. Good food and drink selection and great entertainment system with large screens."
Pros: "Helpful crew. Full food service!"
Pros: "New plane- Airbus A350 with latest in seats, entertainment system, and cabin fittings. Decent wine. Highly courteous, attractive and attentive crew."
Cons: "The seats and entertainment system on our flight were in need of an upgrade. The seat padding was well worn and uncomfortable. The entertainment system is one of the old “pop-out the remote from the armrest” ones with a very average interface and display."
Pros: "I paid for an economy class ticket but got first class service."
Pros: "Efficient boarding and arrival"
Cons: "Old plane, entertainment system is outdated, food not good and they went out of the good stuff (e.g. only seafood noodles for breakfast?!)"
Pros: "Crew was super nice. Amazed at collection of Chinese movies and music. Great alcoholic beverage selection."
Cons: "Hope that there were more time to order and enjoy beverages."
Pros: "All went great"
Cons: "I liked all - end to end excellent service"
Pros: "Overall service, good leg space."
Cons: "We were seated in the same section with four babies."
Pros: "Neat & clean flight.good cabin crew members.good service."
Cons: "Food served was not so good. Toilets are very small compared to other flights..speacially SFA - Singapore flight."
Pros: "The seat comes with foot rest attached to the front seat."
Cons: "I asked for decaf coffee and the attendant totally forgot about my request."
Pros: "The attendants were helpful, smiling and friendly. The entire time We flew with an 18 month old and they came looking for us before he flight to help us carry our stuff on board. They gave her a toy, asked for her name, and checked on us often. They also gave my husband and I an option for early food service so that one of us could help our daughter eat. The movie selection was great. Take off, flight and landing were smooth. And we arrive half an hour early both directions!"
Pros: "Singapore Airlines is my new airline, forget about any other airlines. They have very beautiful service and entertainment. Their staff and one of the best crews ever. I really love it."
Pros: "I love flying by singapore airlines! Firstly because its direct flight from home plus service on sq is always impeccable. Plus i can easily order a singapore sling and a campari spritz, which is so nice while watching a movie :)"
Cons: "I didnt really like the food this time and entertainment on the way back was so sad! No new movies unlike on the way there :( dont really like being woken up for meals though, would be nice if they left a note to get a meal from them once ive gotten up. Coz i was trying to sleep so i dont get jetlagged back in sg. Which i did unfortunately :( not jetlag when i arrived in rome though :)"
Pros: "Onboard Crew was great. I sympathize that they have to rush a service on a 1hr 20min flight with turbulance."
Cons: "I have started taking SQ instead of budget airlines hoping for good service and on time travel. However, both times travelling from SQ from jakarta was delayed. Yesterday, I got home 1.5hrs later than I should have. I have also to pay for additional surcharge due to midnight cab fare. Further, when I wsa travelling to Jakarta - none of the inflight entertainment was working. So it has been disappointing."
Pros: "got us there, efficient and effective crew."
Pros: "Had a row to myself to stretch out. Not crowded, no wait for bathrooms. I like the warm washcloths after we settled in and before meals. Plenty of blankets and pillows."
Cons: "Food was ok, not super high quality."
Pros: "everything great, every time again"
Pros: "The crew is really the only thing making the flight enjoyable."
Cons: "SQ800/805 are operated with "old" 777-200. The cabin is definitely not up to the Singapore Airlines standard. The IFE in particular is showing a very poor screen. And the food was, as frequently on SQ, below average."
Cons: "Flight was delayed, but other than that, flight was great."
Pros: "Singapore airlines was awesome. I really enjoyed the hospitality of the cabin crew. They were very helpful and very eager to fill my needs. I will fly Singapore Airlines again without hesitation."
Cons: "Be more descriptive with which connecting flights we need to go on. We were not aware we we're supposed to get on Silk Air as one of our connecting flights, but we did eventually figure it out. It would really help to let us know your subsidiary companies."
Cons: "charge a few $ more but serve some food on a 5 hour flight. very cold feeling"
Pros: "every thing was ex best flight I have ever went on. I would rec your services to anyone."
Pros: "Excellent Cabin services."
Cons: "My flight time was changed but I didn’t receive any email regarding the change of the flight"
Pros: "Very comfortable and enjoyable flight"
Cons: "Flight was a little long!"
Pros: "Everything is excellent"
Cons: "All is well"
Pros: "smoothing take off and landing"
Cons: "Food quality and variety is not good. Also, their serving speed is very poor. Boarding should be more informed and more organized upfront."
Pros: "Great crew and amazing food."
Cons: "I bought my seat assignment in advance, and they did not give me this seat on the plane. Before boarding, I asked at the gate if my new seat was a window--which is what I paid for--and they confirmed yes, my new seat was a window. Turns out, it was not, it was a middle seat. I asked a flight attendant to relocate me to a window seat, which she kindly did, however this seat was quite uncomfortable as I was seated next to a large gentleman who probably should have been required to purchase two seats. Overall, there were two issues with Qatar Airways during this trip: they did not give me the seat I had requested and paid for, and then lied when I asked if my new seat was a window."
Pros: "Qatar airlines treated us like we were in first class the flight attendants were A+++"
Cons: "Everything was perfect other than the food was not so great i had stock ache the entire flight."
Pros: "As always the crew was so nice...really catered to our needs on the long flight."
Pros: "Crew is friendly and polite. The guy at the boarding who made my day after all my nervous story with boarding pass! With his one sentence and sweet behavior the difficult transatlantic trip became more comfortable."
Cons: "In Tbilisi there were problems with boarding pass from Doha to NYC, as they said at desk than I’ll git it in Doha without problems. The arrival was late, wat Doha’s desk they tried to give me boarding oass , but at last sent to the information desk, at that time I had only 1 hr before departure, lazy woman at dest was not so much helpful and friendly, at last I’ve got the boarding and run to the gate as crazy. It was possible to say that I can got it at the gate too"
Pros: "It was an ok experience, improved by the head of attendants at the end"
Cons: "Service was poor at the beginning, but improved to Qatar service as I complained to the supervisor of the attendants Julia"
Pros: "The Crew was amazing, the Seat a bit better this Time only 3row of 3 Seat"
Cons: "I was given incorrect date and missed my flight. I had to spend 750 £ and buy a flight from another airline to get home"
Pros: "Delighteful experience"
Cons: "Better guidance at transit stop"
Pros: "Efficient, and courteous,seats too were comfy, neat amd clean"
Pros: "i like the service of qa. its amazing."
Cons: "none at all"
Pros: "The trip was very comfortable and food suited me"
Cons: "I didn’t like the spicy food"
Pros: "The crew were nice and very helpful. Vegeterian meal was great"
Cons: "It was cold almost for everyone and everyone used blanket, some people asked for second blanket."
Cons: "Snacks and drinks could be betteri"
Pros: "all are nice"
Cons: "nothing but avoid bread"
Pros: "On business class, so service was extraordinary"
Cons: "The seat from Jakarta to Doha, especially the head/neck holder was uncomfortoble. Too big and stiff and wasn’t on the right possition even though it is adjustable. One of the crew didn’t say anything, not even smile after she opened the curtain between bussiness and economy class at row J K L. She just walked away."
Pros: "Transit 9 hours without hotel"
Cons: "Haven't made it yet due to schedule change. 12 hour wait in airport."
Pros: "Food, entertainment options, comfortable seats, warm blankets"
Cons: "- Leg Space is challenge"
Pros: "smooth flight"
Cons: "- the baggage drop off counter guy was rude, so was his supervisor, they forced us to check our carry-on luggage and made it as they're doing us a favor for not checking our backpacks - there was a problem with the flight and got delayed 90 min, we missed our connecting flight and had to stay in DOH airport overnight - the food was really bad compared to other flights by QA, my wife got food poisoning from their food"
Cons: "The seats were very uncomfortable. Food was less than mediocre."
Pros: "inflight and qatar airport crews were accomodating eventhough there were backlogs due to delays caused by snow storm."
Cons: "The Ground crews in boston airport were not accomodating."
Pros: "The Qatar crew was great and the entertainment was on point."
Cons: "That my departure times were 1 to 2 hours earlier than what was on my electronic ticket, if I hadn't checked on the airport website, I would've missed all my flights!!"
Pros: "On general quite good"
Cons: "Checking in, issuing boarding passs was very slow. Maybe it has nothing to do with QA."
Pros: "Good amenity kit. Decent food offerings. Great range of alcoholic beverages"
Cons: "Business class crew were overstretched and inattentive. Had to find my own seat and flag crew down for hot towel."
Pros: "It was comfortable flight with a friendly crew."
Pros: "Airplane crew was nice when they saw I was very upset over that my luggage was refused."
Cons: "My luggage was refused at the check-in due to several mistakes from the check-in and Customer service personbil from Qatar. It is now one week after my flight and my luggage is still not with me. I have spend lots of money and written 3 LONG mails to Qatar Customer Service - some have been teplied with a ”we will get back to You” note - but nobody has gotten back to me so far. Not 5 Stars. Actually One star is too good a Grade for this complete service failure from A-Z."
Pros: "Food, seat, overall comfort and timeliness."
Cons: "The entertainment system was not working - on a 12+ hour flight..."
Pros: "Ease of boarding process,"
Cons: "Food while going to Hyderabad. Unfortunately, we have ordered Lacto Veg thinking they will provide milk etc. That food was horrible"
Cons: "Checkin at Jakarta needs fine tuning. Checkin in started 30mins later than what the QR rep informed me an hr previously. QR lounge needs upgrading."
Cons: "Before our trip we called Kayak service desk with the request to reserve our seats. The answer obtained was that we should do it online. When we went online there were almost no more seats available so we decided to go to the check in counter in the airport. Although we were more than 3 hours in advance in the airport there were almost no seats available. We were very disappointed about this service, we never experienced this with any other airline companies..."
Pros: "The older style seats are actually more comfortable for taller and larger people."
Cons: "The previous Qatar flight took 1.5 hours longer than originally stated and we had to rush to the connection without visiting the lounge. We missed out on the lounge on the flight down as well due to timing."
Pros: "Courteous, helpful and professional crew members."
Cons: "No internet service on long international flight. Boarding process for business class could be better."
Pros: "the flight was smooth, comfortable and a lot faster than DOHA - BOSTON."
Cons: "I could not check myself online! so i could not select the best seat."
Pros: "Their food and crew was good."
Cons: "Seats are very small now and the entainment system was all messed up that day for the whole plane. We were trying to watch something else and system was playing something else."
Pros: "No flight No refund"
Pros: "Not much"
Cons: "One of bags was missing and I came to know this only after waiting until the last bag. The staff knew that my bag did not make it out of Doha. It would have been nice if I was informed as soon as I landed so I did not have to wait for an hour unnecessarily. And the paperwork to report the missing baggage was totally Chaotic. Whoever barged to the counter and was aggressive got priority and taking down the details and giving us a receipt. This is probably my 5 or 6 flight in Qatar and it seems that you guys are slipping up as Emirates had done. Hope you don't."
Pros: "Wonderful Experience with Qatar airways, as always."
Cons: "Leg room is tight, as it's with other economy airlines. Aside from that, there is really nothing to complain about."
Pros: "-Great selection of movies, Ted talks, and games to view on individual screens, headphones were provided. - Blankets and pillows were provided to everyone, along with a kit with toothbrush, toothpaste, socks, and eye mask. - Adjustable head rest. - Nice to have wifi, although only 15 minutes is free."
Cons: "- Tiny, cramped seats and aisles. I'd heard the Quatar has more leg room than other airlines. This is definitely not true. If the person in front of me reclined all the way, they crushed my knees and I'm only 5'7". - Seat cushions are thin and hard. - baggage check in took a very long time; about 45-60"
Pros: "Everything was good."
Cons: "More movies, no wifi, better food"
Audio jack in arm rest did not work right. Tried two bought headsets and did hear audio if pushing connector to side. Eventually returned headset. No Bluetooth option or on board wifi to use personal device with onboard entertainment. Attendant offered to move me but the plane was pretty full.
Normally on time today 1 hr. delay.
My screen wasn’t working property, nor was the headphone jack so to hear the tv/movies. So I sat without entertainment for 10 HOURS! Also, the food was completely unacceptable. I have bought better food out of vending machines. I have flown 100’s of times and I have to say this was the WORST food I have ever had on a plane. I’m quite surprised actually. I’ve flown with Hawaiian before and probably will again inter island but NEVER again for long flights. It was all so disappointing and that’s not what I expect from them.
Pros: "Crew was knowledgeable about islands."
Cons: "There were no precautions taken due to Covid. It felt very crowded and gave us a feeling of insecurity."
Pros: "The flight was cancelled by the airline for no good reason, and it was hard to get the refund for the tickets."
Cons: "Better would be to actually use the flight."
Pros: "Always very hospitable and attentive crew."
Cons: "Love that Hawaiian offers quite a bit of food during flight, but there are no vegan options."
Pros: "Was easy on and off and seating was as expected"
Cons: "Thought the whole experience was fine"
Pros: "Friendly onboard crew"
Cons: "Boarding and Departure was delayed without explanation. But not a big deal."
Cons: "If we took the flight. It never happened"
Pros: "Appreciate it was a direct flight. The crew was friendly. However on the return flight after my checked baggage with checked my electric Clippers were not return to buy bag. I wrote several emails and made several phone calls and received no response. I bought a replacement pair but they're not nearly as good. I'm very disappointed."
Pros: "The crew was very lovely in flight, the ground crew in Portland did as well as they could under the circumstances"
Cons: "I arrived an hour before my flight- after boarding began they closed the doors to reboot the engines and try and "fix" a problem with the landing gear. The flight kept being delayed with no explanation of whether or not it would even fly. We were told missed connections would be dealt with but they weren't. It ended up two hours late, had I known I would have gone to eat somewhere and avoided the terrible egg mushroom thing served on the flight. After landing , many were left with no idea how to get to their destinations and no recourse. The crew was great in the flight, though. Whoever maintains your aircraft should make sure problematic aircraft not be used to transport tens of thousands of your dollars. Very disappointing, considering this was my first flight with Hawaiian, I had heard they were the best. Noteworthy though, that my trip TO Portland with your airline was top notch. The return, however , leaves me with a bad taste and I don't think I will choose it again"
Cons: "For a six-hour flight on a non-budget airline, a breakfast sandwich and some small cookies did not make for a good in-flight meal. With the exception of the male chief flight attendant, who was very personable, I found that the rest of the flight attendants were indifferent to their passengers. On a good note: the chief CSA at PHX was an outstanding individual who made all passengers feel welcome on his airline as they waited to board the aircraft bound for Honolulu. Very rare to see that these days!"
Pros: "Good experience overall"
Cons: "Having to pay for in flight entertainment on domestic route and small seats"
Pros: "I loved my experience with HA. The flight attendants and airport staff are so friendly and welcoming. The Hawaiian music and informative video are lovely touches. 1) I do NOT appreciate the $25 charge for luggage. Southwest does not charge for checked bags, and they are thriving. I think it's greedy to charge for luggage. 2) I wish they'd offer a meatless option when serving meals. So many people are plant-based now and I wish HA offered that to patrons. 3) Movies and TV in-flight should be free, as in...gratis. Other carriers offer free in-flight entertainment and HA should not charge. 4) The planes are nice, the crew is FABULOUS; truly a standout in the industry. They have that beautiful Aloha spirit."
Cons: "While they say it has entertainment unit they don’t tell you that you have to pay for it and you have to purchase ear phones as well. Had seat 43E it doesn’t recline, pocket at back of seat broken, delayed 2hrs due to faulty PA system and compensation was a free punch cocktail."
Pros: "Free drink at the end of the flight."
Cons: "Paid for comfort upgraded seat and the woman next to me was large and over flowing into my seat and had a baby in her lap. The flight was full so seats couldn’t be changed. Flight attendant seemed to not care and did nothing to alleviate my concerns. For 6 hours, the other persons body was touching mine and I couldn’t recline. Why upgrade?! Picking up check in baggage was a pain since you have to wait for a shuttle to bring you to the baggage claim area, this doesn’t have to be done with other airlines apparently. Bring your own entertainment and food. I wish I’ve known all this before booking with Hawaiian. It was my first time and will be my last time booking with them."
Cons: "Every other flight I have been on does not make you pay for entertainment, headphones, or blankets. I will not fly Hawaiian again."
Pros: "I saw the gate staff flex the rules a little bit to accommodate the family in front of me in live. Great empowering of staff to be friendly to their customers."
Cons: "We purchased tickets to Maui months in advance. We chose our seats. The morning before our flight we printed boarding passes and paid for check bags. That night, approximately 12 hours before take off I received a notice from Google stating the flight hand been cancelled. To this day I have never received any communication from the airline stating the flight was cancelled. I called Hawaiian and asked about the cancellation. After waiting for the customer service person to find out what the status was, she simply said there was scheduling issues. The best she could offer was a flight the next day. We lost a whole day of our vacation and lost a significant mount of money. Hawaiian offered no compensation and did not seem at all apologetic for canceling an entire flight at the last minute for "scheduling issues." We will do our best never to fly Hawaiian again. They clearly do not value their customers."
Pros: "Complimentary Guava Cocktail at the end of the flight, friendly crew staff, excellent boarding system, great pilot"
Cons: "Most movies were “paid” selections so I didn’t even bother, seats were very narrow even for a shinny person like myself. It seems that they installed more row of seats than much needed restrooms. They only had two in the back, only two in the middle of the economy section, I don’t know about the coach class and the first class cabin but as far as the economy class that was it, and that’s terrible. That is less than a half restrooms normally available on other carrier I’ve known. They should learn from ANA or Canada Air. The cabin temperature seems to be rather cold throughout the flight, yet there was no pillow (only paid one) nor blanket available."
Cons: "My trip on Hawaiian was an experience. The 8 hour delay on the inbound to Lanai was uncalled for - without notification of when it would depart, we chartered a flight and paid an extra 500 to get to our meeting on time. Given our bags were checked, we didn’t cancel the flight as we needed our clothes delivered to Lanai. The night before the outbound flight was to depart, I received notice that our flight was canceled. The cancellation was due to a no show in Lanai-though I did arrive in HNL. No call - no text - just an email stating it was canceled. When calling to rebook, we were told it would be a 500 rebooking fee, which, after two hours on the phone, you waived. However I was not able to select my seats until I arrived back for my layover on HNL - and therefore the seats were not what we had selected to begin with. Highly unfortunate and unsatisfactory experience."
Pros: "My flight had a seven hour delay and therefore we took a charter flight to our destination. Our luggage was not retrievable."
Pros: "The Service, crew and flight were all good, very good landing."
Cons: "The flat bed seating was uncomfortable, I was squashed up and happy to get out of the seat on arrival. I was seated in 1C"
Pros: "SMF is easy to get in but rental shuttles are slow to arrive early in the morning. HA crew was very good, left gate on time."
Cons: "Online check-in was a disaster, HA’s web site is not easy to navigate. Some how KAYAK messed up the data transfer and our first and middle names were joined together. HA”s web site will not allow the user to charge personal information within 24 hours of travel. Check-in for overseas travel requires passport information, if it does not match your HA profile then you cannot pre-check-in. Calling HA support was no help. Even airport agents could not fix the issue they could at least over ride the information."
Pros: "Priority boarding."
Cons: "Yogurt and a piece of bread as a ‘meal’ on a 6 hour flight that ended with sitting on the tarmac for 45 min waiting for a gate?"
Pros: "food was free direct flight, smooth ride"
Cons: "1) quality of food below average 2) need to charge for blankets, pillows and movies- in comparing with delta, I'd prefer to have free blankets, pillows, and movies than free food 3) seats are definitely not as comfortable as delta flights (these new planes or airbuses are actually worse than the old planes, very disappointed at the quality of seats/cushions) 4) customer service check in agent at LAX was not helpful and also the phone customer service representatives (spoke to 2 different employees who were based out of the Philippines) are not helpful as I had a seat already printed and marked on my itinerary when purchasing my ticket, but when I checked in I was told that I would need to pay $80 for the seats that were originally marked"
Pros: "The seats from a comfort standpoint and the flight attendants did an ok job"
Cons: "Hawaiian Airlines Customer service from the bottom of the food chain up was the worst CD experience i have ever had. I had an issue and needed to get on of the reservations cancelled and get a voucher. I purchased 4 tickets but since one was in another persons name i had no jurisdiction over it according to them. They kept putting me on the line with different people in another country who had zero CS skills. Then they kept telling me that my reason doesn’t matter and that they had guidelines. And it was a pre written script because they all said the same thing. When the manager called me they basically made me feel an inch tall. Then when corporate (Hawaiian airlines) called me they told me the same thing. Basically held me hostage for my money and then sold my seat to someone else."
Pros: "Airbus. Smooth ride."
Cons: "Switching from Alaskan Air to Hawaiian Air in San Diego is near impossible. I got off at 9:25am and had to run out of the airport and down to another terminal, go through security again and run to gate 51 from gate 10. It is near impossible for someone who can’t sprint. I was the last one to board. Lost my window seat and luggage didn’t make it. In Honolulu I found out luggage hasn’t made it for at least three other couples flying out of BWI with these connections. This combo should not be offered when people select flights."
Pros: "It was nice to get a small meal on the 6hour flight as well as a complimentary drink for all"
Cons: "This was by far one of the oldest planes I have been on in several years. Gawain is known for their entertainment, but this planes had only shared screens and our radio/sound was not working including the lights and call buttons. Upon reporting this to a flight attendant, I was told they would return to work on it, but it wasn't until I reported it again that another attendant worked with us to (unsuccessfully) attempt to restart the system. In the end we just had no entertainment for the flight."
Pros: "The staff were above and beyond. Organized, on-time boarding. The pilots were great. The seats were nice. The tropical beverage offered was lovely. We had a toddler on board a few rows up who either screeched or cried the whole time, as in 5 of the almost 6 hour flight. A REMINDER TO BRING YOUR EARPLUGS. The parents did their best, and at one point I was in the aisle with mom and baby during some turbulence and the child got sick. I let the attendant who was serving drinks know about the situation and he didn't miss a beat and helped mom and baby recover, and got the area cleaned up. It might not sound like much but it was the above and beyond that most people don't realize flight attendants take care of routinely. I appreciated that."
Cons: "The sugary breakfast. I was so surprised that literally nothing in the breakfast did not contain lots of sugar. The bread was inedibly sweet, the nonfat yogurt was overly sweet and had a weird chemical taste. Please at least low fat. Grapes, one of the highest sugar fruits, were the only thing I was able to eat. Please consider offering low/no sugar breakfast options, and wheat free options. I would have loved a hard boiled egg and some cheese and fruit. Couldn't really figure out the entertainment screen. Couldn't get the movies to load. I wasn't that interested in the screen but others might be. Tip: the jack is in the armrest."
Pros: "Staff were friendly"
Cons: "aircraft was old and small for the distance and seats had zero legroom. Nothing good to watch in way of movies."
Cons: "When I checked in i asked the agent to help me board early since I was carrying a fragile musical instrument. She said check back later. I had no seat assigned and was told I would be seated after all families were taken care of. I waited and waited and finally when everyone was boarded, I checked one last time because I was the only person left in the waiting area and the gate agent totally forgot about me. So she assigned me to a seat that had a wall in front of it and no storage space in the seat in front of me. I was livid. Thankfully I didn’t have to check the instrument but the hassle was a nightmare I really wanted to avoid."
Pros: "Equipment was clean and comfortable. Flight crew was extremely pleasant and willing to work the cabin price was very competitive"
Cons: "Airport terminal inLihue needs upgrades and more seating."
Pros: "Food was not great but it is always nice to have a hot meal provided on the flight and I also appreciated the Maui Brewing beer they offer during beverage service."
Cons: "I was seated in the back row and found it difficult to rest/relax on this overnight flight from Auckland to Honolulu because the flight crew was in the back socializing very loudly to the point where it was unprofessional. I could tell that I was no the only guest annoyed by the noise.It was very inconsiderate and unprofessional to behave this way while on the job especially during the announcements that I couldn ot understand because of the talking behind me. I fly Hawaiian Airlines often and have never had this type of issue. I was surprised that none of the other crew members said anything to the noisy group of hosts/hostesses."
Pros: "The food and hospitability"
Cons: "Entertainment options were few and outdated"
Cons: "You guys should put CHECK IN time on your tickets, like most do. My mom and I missed our flight by 4min!! I'm suppose to photograph my friends wedding tomorrow which I'm going to miss his ceremony AND my mom lost one day of work which is a huge deal and ONE day of being in Hawaii out of the four days we planned. I got it as a gift for her, and now were both in our apartment in orange doing nothing, when we are suppose to be arriving to hawai for the first time ever. So upset, and sad and bummed. What a let down. 41 min before our flight and there was nothing anyone could have done. I was on your site for over an hour checking all the guidelines about bags, carry ons, where we need to be and i didn't check in time at all. I just can believe this, a hotel room paid will be empty, and well be here waiting until tomorrow so we could repeat the same thing this morning. waking up at 530 a, heading to LAX in traffic from orange . why."
Pros: "Plane was fine once boarded"
Cons: "Seemed like workers didn't know what they exactly where doing got told several different things by different employees . They also had people doing some what seemened to be really Unnecessary stuff."
Pros: "Good price, food and drink free, cocktail prior to landing in Oahu, accommodate to have two seats together"
Cons: "Didn't know seat assignment ahead of time, in flight entertainment needed to be paid for"
Pros: "The flight staff was amazing! It is really hard to fly 15 hours in one day but each flight was filled with amazing flight attendants and pilots!"
Pros: "over all the service was good, having food from LAS to HNL was nice, but why not HNL to LAS?"
Cons: "So military gets 2 bags comp, but you have to charge them and have then find a gate attendant to reverse the charges, this is highly inefficient. Also in LAS they don't not open the Ticketing area until 2 hours before the flight, this caused a line and a crush when the gates did open. I mean we are told to arrive early to clear security but that is negated when we have to wait and hour just to get checked in and check our bags. Once again this was a highly enjoyable experience, which make these two ares stand out that much more."
Pros: "There is a port for a USB, so you can bring a device? But then, you have to prepare your entertainment in advance which is an inconvenience...."
Cons: "The complementary food was garbage. I am not asking for a 5 star meal from Roy's; I am asking that the food be somewhat edible. The paid snack options were few and there we no healthier choices. You have to pay for all of films, games, and movies. No WiFi on the plane. The display had issues when I tried to turn it off - it would randomly come on. The volume for the "advertisements" were ridiculously louder. In fact, they were louder than the safety announcements from the staff! Gotta pay $25 for a checked bag."
Cons: "The security guard made me go through security twice and then pointed me in the wrong direction to the gate and made me miss my flight"
Cons: "I was not in the system for my flight so therefore i didnt have a ticket. My trip was round trip and for some reason i was not marked as being on the original flight from honolulu to jfk so they canceled my return flight."
Cons: "Somehow I was not assigned the seat I choose. The flight attendant offered for me to speak with an agent but I stayed in the newly assigned middle seat."
Pros: "My experience boarding was a bit of a disaster as the boards at the airport stated an incorrect gate and reported an hour delay which was not correct. I ended up having to sprint to make the flight in a different wing an hour before I thought it was leaving. I barely made it onboard. I think this is an issue with the airport, not the airline but this is the only forum I have to state this. My experience with the crew was amazing. Very welcoming and hospitable. My experience with the airport staff was the opposite. Very unhelpful and cold. The flight went fairly smoothly, but, as is the case with most American airlines these days, the seats are uncomfortable and cramped. The inflight meal was good (for airline food) and very much appreciated on the 6 hour flight. Overall, this was a pretty typical American flying experience. Unfortunately, I was returning from flying with Asian and Australian airlines which were much more comfortable and customer-focused, so my experience on Hawaiian seemed subpar."
Pros: "Flight attendants were pleasant. Other than that the plane was packed and the bathrooms got dirty very quickly. Food was terrible! When I booked the flight, tried to find special diet options but were not available. Flight attendant told another passenger that they don't offer special meals."
Pros: "Hawaiian Airlines consistently deliver top-quality service for economy class. The flights are more comfortable than the average, the crew is always very pleasant. I also appreciate that they make an effort to be eco-friendlier."
Cons: "I wish they had bigger range of food option. The entertainment system is not that broad but I don't mind, I can entertain myself on a flight."
Pros: "The statistics of where we were and when to arrive on the screen. Flight crew was nice."
Cons: "The flight changed from Alaska to Hawaiian airlines in San Diego. They were in different terminals way to close in time to each other. We had to leave security and go back through tsa to get to the connecting flight and missed boarding. We got to the gate at 10:05 with a flight of 10:15. They knew we were coming but still have our seats away. They told us that they couldn't delay the flight and let us on the plane. We had to wait 24 hours for the next flight with no way to get anywhere and no hotel. We slept in the airport and had to go through security again just to get to our flight. Once we boarded and were seated the gangway moved away from the plane. We waited and then the gangway came back to the plane and 4 passengers were taken off the flight. How can they delay the flight to take people off but not to let us on the plane the previous day?! My mother was born in Hawaii and our family was going to get birth place where she lived and I missed that opportunity because they wouldn't let us board because it would delay the flight. It would have delayed a 6 hour fligh for 10 minutes. Our luggage made it on the flight but we didn't. I'm extremely disappointed in the way it was handled by the ticket counter agents."
Pros: "The crew were wonderful and the captain made a landing so perfect we didn't know we had landed!"
Cons: "The food was disappointing. The sandwich in particular was dry and tasteless. Other passengers mentioned this too."