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Pros: "The flight attendants were really great and nice."
Cons: "That I’m still stuck on this damn plane and we landed 30 minutes ago."

Pros: "The flight took the blink of an eye."
Cons: "I would have liked to have been woken for the food dispersal and being over 6 feet O cannot say enough about adequate leg room or lack thereof."

Cons: "The landing at SFO was very hard and a couple of was made very scared startled sounds!!!!"

Pros: "The plane was late in arriving and we were hard pressed to make our connecting flight. A stewardess made an announcement requesting everyone without a connecting flight remain seated until those of us with tight schedules got off. Most everyone was courteous and waited. Thus we, and many others, were able to make our connecting flight. We really appreciated the assistance."

Pros: "The complimentary food the crew gave us."
Cons: "Have no complaints"

Pros: "Crew were fairly good however it was probably due to sitting by the captains significant other. First time flying alaska, probably will again due to them having more free stuff then United."
Cons: "Drinks didn't come by very often, felt like the crew were sucking up to the SO of the captain and ignoring me and my fiance."

Pros: "Prompt boarding"
Cons: "Sitting on the plane for 1.5 hours prior to departure because the plane was too light. This should be something that is determined prior to boarding the plane."

Pros: "Everything"
Cons: "Nothing"

Pros: "Clean new planes. Good service."

Cons: "The idea for tablets as in-flight entertainment is one that I hope does not gain too much traction."

Pros: "The in flight cookies were deliscious"
Cons: "I arrived to my gate about a half hour before boarding was set to start. An employee greeting me recommended I use the restroom because the gate was down an elevator and in a portion of the airport that did not have accessible restrooms or food options. She cautioned against returning late later than ten minutes before boarding. I returned about ten minutes before the scheduled boarding, only to be told there would be a delay, which wouldn't be an issue except that it took over an hour and sounded like a standard, foreseeable safety process due to the plane being out of the country prior to our flight. Then we were shuttled to the plane on a frigid bus, which at one point stopped so suddenly several passengers and baggages were sent to the floor. And then, after finally taking off, the in flight wifi did not work. After landing in Portland, there was a 45 minute delay because "a vehicle is parked in our gate." Ultimately, we flew safe and sound, but the discomfort caused by the cold bus transports, poor bus driving, foreseeable delays, and a parked vehicle was really unacceptable. After this experience, it will be hard to choose Alaska Airlines in the future."

Cons: "Better vegan snacks available for purchase would be great."

Pros: "Same as before."

Cons: "We had to take a bus to our airplane. It took off a full hour late and it seemed mostly due to horrendously slow gate operations"

Cons: "They cancelled my original flight"

Pros: "The service was fine."
Cons: "On the airline website it said that flights to OC flew out of the international terminal but they don't. Then the flight took off 1/2 hour late at least."

Cons: "lost luggage.......two days...............................19 miles away."

Cons: "NA"

Pros: "The flight crew was good, and the flight was quick once we got on the plane - which was 1 hour 45 minutes after we should have!"
Cons: "I got on the second leg of a flight from Seattle to Palm Springs at San Francisco. First, the flight arrived an hour late. Passengers from Seattle said that the loading crew somehow dented the wall to the luggage area (?) and they had to inspect it before flying. When it finally got to SFO, we boarded the plane at first, and then had to deplane back into the airport because they had (over?)filled the wrong fuel tank. So they had to empty that tank and fill another I guess? Don't know if the tank they filled was on the other side of the dented luggage area. The announcements from the desk were puzzling, and tended to be every 10 minutes telling us to wait 10 minutes instead of giving a good estimate so we didn't need to stand at the gate the whole time. After about 50 more minutes we boarded again and the plane took off OK. But there needs to be serious improvement in communication between the crew on the ground (gas & luggage etc) and the pilot and the desk crew, and between all of them and their paying customers."

Cons: "It's confusing that SFO to SNA is in international. I almost missed my flight after running to the air train in a mad dash after going through security in domestic Alaska. Stressful..."

Pros: "As the flight was delayed, staff made sure we had water and snacks in the terminal and kept us up to day. Kudos!"

Pros: "The staff was super friendly and the plane was new. It felt brand new."

Pros: "1. Boarding appeared streamlined. 2. Plugs ins for tech. 3. Coffee smelled amazing. 5. Seat size seemed larger than most airplanes."
Cons: "1. Wifi or gogo did not connect. 2. It was a tad bit cold."

Pros: "On-time departure and no hassle boarding policies."

Pros: "Free movies, able to text in flight"
Cons: "Annoying seat neighbor with bright light and computer screen on during entire late night flight."

Cons: "The delay of 45 minutes to about an hour inside the plane."

Pros: "Excellent service. I would fly this airline again!"

Pros: "Great crew."
Cons: "I didn't try the food or entertainment."

Pros: "Would be better to allow blue Tooth headsets to view tv/movies did not have wired head phones and did not want to purchase them."

Cons: "1 hour delay. I asked. Front desk said it was due to sfo fog. Me: Isn't it 2017? They have radars now; I have flown from Boston under severe snow storms. Yes. I have."

Pros: "I liked that they have Danny devito has a mascot"

Pros: "Staff was great, loading and unloading of plane was swift"
Cons: "There's absolutely no way to be comfortable flying while fat and wide unless you have first class seat money. WHY DO THE SIDES NOT GO UP? I had a hard plastic seat divided lodged in my outer thigh with no hopes for comfort for over an hour, I cried from the pain."

Cons: "I like that they have the power supply for the electronics on board."

Pros: "Hard to find much good to say. The flight crew did their best on a packed flight."
Cons: "The boarding in sfo was horrendous. I finally made the flight with 5 minutes to spare. No room for my carry on so stewardess helped (?) and stowed for me. My bag was supposed to be available in Portland but was not. Alaska personnel couldn't find it and I was told to board my last flight to Bellingham and it would be on the flight. It wasn't so had to file a claim in Bellingham and it arrived about 12 hours later. How do you lose carry on???!!"

Pros: "very comfortable seats and comfortable plane in general."

Pros: "appetizer plate and the service by the wonderful flight attendant Kristy. she was very friendly, kind and generous. 5 stars to her. thank you Kristy!"
Cons: "n/a"

Pros: "Better than United and no stopover in SFO."

Pros: "Service was solid. I liked the $12 voucher to use at the airport while waiting for 2.5 hour delayed flight."
Cons: "2.5 hour delay"

Pros: "First flight (out of 5) they didn't run out of hot meals before they got to me."
Cons: "Delay for more than an hour due to malfunction in the cockpit with no explanation for a very long time. Seats would not recline even an inch and very uncomfortable."

Pros: "Loved it! Great food choices and we downloaded the app so we watched a few free movies!"
Cons: "I would like to have as much room in coach as first class, but that won't happen. :)"

Pros: "Seats were comfy"
Cons: "Delayed and no head rest tv screens :( Flew with my two kids those sure make a difference on how my flight goes"

Pros: "Friendly crew, free mai tai."
Cons: "Pay for baggage."

Pros: "I really enjoyed the professionalism the ticket people at the counter. they were very helpful and very pleasant. I like both alaska airlines and virgin America. I never have a problem when I fly with them."
Cons: "the only thing that was unpleasant was my boyfriend was missing a phone charger and some cigars out of his suitcase. it must of happened through customs or the baggage handling."

Cons: "Our flight was delayed by an hour due to maintenance. We finally boarded with good news that it would take us just an hour and twenty five minutes from SFO to SEA. But then there was another delay on the strip for an hour. Then the off boarding process was extremely slow as well. Was just felt like a very long night."

Pros: "The cabin was miserably hot"

Pros: "My flight was delayed by two hours, but I got to go on the earlier flight (that left at my original time), and they even gave me a Premium seat!"

Pros: "Service was excellent as always. I was cold and reluctant to say anything. Seemed like lots were asking for hot drinks and bundled up so the stewardess asked the pilot to crank up the heat. (No one had requested this!) At that moment I realized, many of us are afraid due to recent things on the news. I am a frequent and long-term traveller so if I felt it, you can be sure others do too. It is an industry problem, not your fault, but Alaska has to address it. Even if people don't know that they are angry or afraid, they are going to be reactive--aggressive or passive and/or resistant.... I would encourage you to bring the issue to the surface and remind your travellers on every flight that they can expect excellent service, pleasant responsiveness. Say something or do something that gets at the idea that the Alaska staff is protective of each passenger. One idea would be to have the stewardess remind people of the call light and encourage passengers to use it if they have any questions or concerns, or come see them in the back when it is safe to leave the seat."

Pros: "The crew were very kind and helpful."

Cons: "I was asked to change seats twice. The first time before we boarded, to accommodate a family. That was totally fine with me. Then I was asked a second time as I was boarding to accommodate a couple. Of course I agreed again, but it was a little much."

Pros: "No delays whatsoever, we left almost on the dot. Friendly staff, decent snacks and good in-flight entertainment."

Cons: "Nothing"

Pros: "I like that you could watch TV, movies, or listen to music."
Cons: "When we arrived to SFO the flight was delayed for mechanical issues. When they couldn't fix the plane they had to fly another one from the Island to get us. This resulted in over a 14 hour delay and ruining our plans for our first day. The wing in SFO was all under construction so if you wanted to get anything you had to leave security and go back through it over and over."

Pros: "Crew was nice and attentive"
Cons: "Luggage situation"

Cons: "My surfboard bag was ripped and all straps were broken and was then patched up with duct tape!!! What the F#€*?!! It looked like it fell off the plane and was run over. Plus my bike box was torn to bits and patched with duct tape and was cut open by someone’s knife, I ended up loosing bike parts because of this. Horrible bag handling by the crew!! This was all noticed when I picked up my bags in Auckland"

Cons: "No free blanket. No free entertainment."

Pros: "Amenities"
Cons: "Waiting for baggage at the baggage claim."

Cons: "There should have been movie/tv options that were free!"

Pros: "I drink a lot of water and more so on flights. They weren’t apprehensive about serving me more than one glass of water/drinks (a problem i have had with other airlines)"
Cons: "The food was lack-luster and there werent any options (aside from the specialty diets that you can request ahead of time). They also did not provide any blankets or pillows during the flight and the AC was running the entire time."

Cons: "Most airlines offer free entertainment on long distance domestic flights as long as you bring your own headphones. This is a 5-hour flight. Why would Hawaiian Airline want to charge $7.99 for viewing a movie?"

Pros: "Crew was so nice, flight was easy, quick and smooth, and the whole thing was just enjoyable!"
Cons: "Everything was great!"

Cons: "When I checked in i asked the agent to help me board early since I was carrying a fragile musical instrument. She said check back later. I had no seat assigned and was told I would be seated after all families were taken care of. I waited and waited and finally when everyone was boarded, I checked one last time because I was the only person left in the waiting area and the gate agent totally forgot about me. So she assigned me to a seat that had a wall in front of it and no storage space in the seat in front of me. I was livid. Thankfully I didn’t have to check the instrument but the hassle was a nightmare I really wanted to avoid."

Pros: "Food was better than most domestic airlines. Seats were large enough for comfortability during a long flight. Seats against walls still recline."
Cons: "Domestically, infotainment, headphones, blankets, and most drinks cost money. Can't pick seats online for international flights, so we're stuck with whatever is leftover. Planes not particularly clean; lots of crevices with years of debris."

Pros: "Boarding didn’t take too long and seats were comfortable."
Cons: "WiFi on plane would be awesome!"

Cons: "Online check in and Check in terminals at airport didn’t work"

Pros: "The boarding was very smooth and efficient, and my seat mate was a very interesting person to talk to. A wonderful flight."

Pros: "Really friendly attendants"

Pros: "Acomadations were ok food and drink service were consistant good entertainment and hospitality"
Cons: "The only thing that I didnt like was due to my own actions with scheduling and non transferable tickets the insurance didnt cover anything complete waste of money and I had to cancel my charter due to issues with my flight and didnt recieve much help trying to rectify the situation all in all I lost a lot of money"

Pros: "The free run punch and chips they serve right before landing."
Cons: "Reserved seats and they were not honored. Instead we were stuck in the next to last row. Agents were unapologetic and did not care."

Pros: "Ontime , friendly , comfortable, they really do take care of you"

Pros: "Food served is actually ok. Planes on time"
Cons: "I'm so sick and tired of being subjected to damn ads on Hawaiian Airlines flights. They literally use the claims form as an excuse to show a short video about how to fill it out and THEN give you two or three ads because they figure "what the hell we have your attention now and we're going to sell you something and increase our profits." I have had it with this type of capitalism that just milks people's patience. No thanks! And no more damn Hawaiian Airlines credit cards ads! For crying out loud."

Pros: "Good price, food and drink free, cocktail prior to landing in Oahu, accommodate to have two seats together"
Cons: "Didn't know seat assignment ahead of time, in flight entertainment needed to be paid for"

Pros: "Wonderful flight crew and attendants. Everyone was so pleasant. No stress! And we got a complementary alcoholic rum punch"

Pros: "Loved the meal"
Cons: "Nothing"

Pros: "Staff was very friendly"
Cons: "You had to pay for movies"

Pros: "Fun hawaiian theme to get you in the hawaiian spirit before landing"
Cons: "Tight seating. Especially when your next to an overweight person and there is no way to climb over them to get to the restroom and they are taking up part of your seat."

Pros: "The tropical twist to the food served on board."
Cons: "No in flight entertainment"

Pros: "We didn't have assigned seats for some reason. At the gate, the agent placed is in extra comfort seats at no extra charge. Nice!"

Pros: "Service"
Cons: "Child kicking my chair and punching the touchscreen behind my chair throughout the flight. Parents didn't do anything but act like they didn't see how annoyed I was when I glanced at them more than once."

Pros: "Plane got turned around after 3 hours in plane. Had to change 2 flights, my rental car reservation, 2 doctor appointments with no sympathy or even care from Hawaiian airlines. Spent hundreds of dollars and got no compensation. Not happy and will never book again."
Cons: "So disappointed, angry, and sad."

Cons: "the one hour delay"

Pros: "Not really Thier fault as they were waiting on the ground crew but they could have at least turned on the A/C. We were very hot in there waiting."

Pros: "All services are great!"
Cons: "Too cold."

Pros: "I like the customer service on the plane. They were pleasant. The plane was clean the planes was pretty empty. It was comfortable."
Cons: "I didn't like the people who was at the San Fran airport who checked us in. I have a sister who Is handicap and I needed assistance and they had no Mercy. Honolulu gave us much better service Then San Francisco. The people in Honolulu helped us from the time we exited our car till we got on the plane."

Pros: "On my flight to SF I had a runny nose and requested for tissue from the attendant. She was so busy and forgot, but I managed to get tissue from the restroom. On my way back to HI, she was in my flight and apologized (I didn't even notice her since I was preoccupied) - I told her it was busy and I saw her working it and it was okay. She offered her help in anything and I thought that was super sweet, then she said.. I wont forget this time. Nice touch"
Cons: "The HNL airport check in is very crowded and confusing--everyone just crowds and no one knows where to go"

Pros: "Very nice helpful people at Hawaiin airlines"
Cons: "There was a little delay due to my flight being over sold, but Hawaiin airlines as quick to react by switching to a bigger plane. We took off late but still ended up landing on time. wow!"

Cons: "The original 9/23 9:05 am flight from SF to Honolulu was cancelled. The airline staff did not say a word why the flight was cancelled, but they were kindly enough to put me on a United Airline flight at 1:15pm on the same day. But the UA flight got delayed and delayed, I didn't get on the airplane until 5pm on 9/23. This was such a terrible experience, I wasted 9 hours at the airport and had to cancel so many activities I have planned on 9/23."

Pros: "Food"
Cons: "Nothing"

Cons: "Our flight was delayed 30 minutes while they were playing musical chairs trying to seat a snarky couple together"

Pros: "Excellent service, the food was perfect, they gave us a Ron Hawaiian, it was so yummy...and they gave us a good impression from the island."
Cons: "Nothing."

Pros: "I upgraded my seat while checking in and was satisfied with the amount of leg room I had."
Cons: "While I apprecite the airline wanting to stand out and serving food, but I'm allergic to eggs. Egg sandwiches were served for breakfast."

Pros: "I always love flying Hawaiian. Everyone is nice, the plane is comfortable, and it gets me excited about coming home from school."
Cons: "I wish there was at least two snack services throughout the 5 hour flight."

Cons: "boarding a bit chaotic"

Pros: "Comfortable legroom. Nice that you get a map of the Hawaiian island you land at"
Cons: "Luggage costs are a bit high considering these small inter-island flights are already highly priced"

Pros: "Good customer service"
Cons: "None"

Pros: "Relaxing and free tv."
Cons: "Very hospitable ."

Pros: "Airbus seats were comfy. Air hostesses were nice, but I didn't get anything because I was sleeping the whole flight."
Cons: "Did not like the girl at the check in counter. No smiles at all, not a good representation of aloha Hawaiian spirit. She looked like she hates her job. She couldn't assign me a seat right there and she told me she'll call me up to boarding counter. She also promised to get me an aisle seat on my next flight but she gave me window instead."

Pros: "Everything l just Love it .takin off and landing was Absolutely Flawless congratulations TO The Pilot."
Cons: "Absolutely,Nothing At all"

Pros: "It was easy helpful and a delight . All of you are great and had a good time I'll do it again."
Cons: "Little probably legroom, I didn't know how to work the monitor that's my bad. Little more assistance than that be great Terriers thank you for a good time. :-)"

Pros: "Atmosphere at board during the flight"

Pros: "Delta is the airline to fly if you have to fly (like I did) during a pandemic. They made sure at every turn we felt as safe as possible. They had passengers distanced from each other the whole time, handed out sanitizing wipes as we walked on the plane, made sure folks kept their masks on, gave us individual little baggies with snacks and water bottles that also had individual hand sanitizer packets. I felt so much more safe flying Delta on my way home to Hawaii in July than I did when I flew American Airlines on my way to the mainland in June."

Pros: "Entertainment"
Cons: "Flight wasn't full. I could have been seated somewhere else since passenger next to me was quite large and invading my personal space"

Cons: "Hopefully upgrade on monitors (touch screen was not working),"

Pros: "crew found me an outlet for laptop"
Cons: "nothing"

Pros: "Appreciated stewardess comping wine because my husband and I couldn't sit together"
Cons: "Don't assume you will get a good fare just because you book 2.5 months in advance, have a Delta AmEx card, and use some of your earned miles"

Pros: "One of the flight attendants was nice."
Cons: "5+ hours and just some bagged snacks. Had to wait forever for soda. Screen was difficult to work - touch wasn’t working. Much smaller program selection than flights 6 days ago from RSW to LAX via ATL."

Pros: "Crew and flight"
Cons: "Price for food and number of bathroom available"

Pros: "Gal at the gate was most helpful. She corrected my boarding pass to zone 1 and put us in exit row. I have sat there before but it was really roomy although the seat seemed less comfy."
Cons: "Plane was much smaller than what I usually fly to Hawaii but the roomy exit seat made up for that. Downside was the screen was small so hard to see."

Pros: "Attentive staff."
Cons: "Nothing. Great flight."

Pros: "The gate agents were gruff, but helpful. Stewards were super friendly."
Cons: "Even though I had picked out two seats together, they had us separated. Very thankfully they put us back together after the fact - that was wonderful & appreciated. But entertainment system also didn’t work, and as always, seats are disgustingly uncomfortable. Also odd that they made us check bags with so many empty overhead bins."

Pros: "The gentleman at the gate was super helpful and helped us check our bags at the gate."
Cons: "Zero leg room. Zero arm room. The entertainment system did not function. No food for such a long flight unless you pay more then the food is actually worth."

Pros: "Let on time and arrived 30 mins EARLY."
Cons: "Had to pay for meal despite length if flight."

Pros: "Good food and entertainment choices on board. Little to no feedback from captain regarding inflight turbulence."
Cons: "Getting through security at the LAX Delta Terminal 2 was chaotic and the slowest I have ever encountered. There were two lines which moved at very different speeds. My husband got through his line 15min before I was finished in the other line. One line required iPads to be other, the other didn't. Something was seriously wrong with how things were being handled. Bathrooms onboard were a pigstie."

Pros: "We were two for two on not being able to understand the gate agents announcements. Please keep in mind that not everyone flies frequently. I'm convinced that the routine of the job blinds both the TSA and airline employees to this fact. Clear and concise instructions would be great, regulars will continue to ignore you. So no harm, no foul."

Cons: "nothing"

Pros: "The crew was very friendly and kept making rounds with water so we didn't have to get up looking for it. Free entertainment at our seats made the flight go by faster."
Cons: "No complaints, I was stuck in a middle seat but somebody has to sit there!"

Pros: "Crew was very good and nice on the flight"
Cons: "Flight terminal was changed about 30 to 45 minutes before boarding Flight was delayed due to AC problem Configuration of the plane was terrible. Little leg room but the windows did not align with the seats so a window was shared with two rows making it challenging to open or close a window without disturbing the passenger in the other row with whom the window is being shared. No charging outlets in the terminal or on the plane. Plane had no food to offer for purchase. Expected better from Delta."

Cons: "Smooth"

Pros: "I love Delta. The crew members were very safe, courteous, and efficient."
Cons: "N/a"

Pros: "The flight attendants were very helpful and been nice."
Cons: "I didn't like that my delta studio screen did it work. I had to find other ways to pass the time for 5 hours"

Cons: "Kids yelling"

Pros: "Availability of flight. Quick flight, on time"
Cons: "Lay over"

Cons: "Connecting already departed. Scheduled on the next flight."

Pros: "The USB connection at my seat worked; it often does not, so this was an improvement. The turkey sandwich was moist and delicious."

Pros: "The entertainment was good and we didn't get charged for the blankets, as in other airlines, though it would have been nice not have needed them, the plane felt colder than 70 degrees!"
Cons: "Longer delay occurred when another passenger got into an argument with staff. It took soooo long for security to come to fix the situation so we could continue boarding. We were also packed in like sardines. I would pay more for more room, though business and first class are available, they're way too much."

Pros: "Staff friendly,efficient and courteous. On time. Different snacks. Prompt service. Power source each seat worked."
Cons: "Gate area for flight change filthy. LAX gates 31-38. Garbage overflow with no seating. No entertainment option on flight."

Cons: "Even with "Comfort +" the seats are horrible."

Cons: "Zero communication to the passengers as to why we were delayed for almost an hour sitting on the plane"

Pros: "They did fly.... finally"
Cons: "Missed connection to Bangor. Had to overnight in NYC. Substituted smaller plane for this transcontinental flight."

Pros: "The flight attendants were very attentive and available."

Pros: "Good snacks and movie selection. Seats were spacious and comfortable"
Cons: "Delayed flight, confusing boarding, and not the friendliest flight attendants"

Cons: "No trash bag in my seat for puking or bubblegum"

Pros: "The seats were comfortable. Loved that we all had our own TV's with free movies available. And loved that we were all served free food."
Cons: "No complaints."

Cons: "Boarding in LA was. Mess"

Pros: "Like the direct flight from Minneapolis to Honolulu and you even get a meal and snacks. Flight attendants were very friendly."
Cons: "Long flight but prefer the direct flight than having a layover."

Cons: "The flight was over 20 minutes early"

Pros: "Comfortable flight, super crew, awesome non stop flight from Minneapolis. Could not ask for any better. Delta is the #1 airline."
Cons: "Nothing at all."

Cons: "Late"

Pros: "First class crew was great! Smooth ride, arrived early"
Cons: "Lunch option on LAX-AUS wasn't that good (chicken salad or meatballs), also was pretty sparse on the meal itself compared to other airlines"

Cons: "Overcrowded terminal, last minute gate changes, poor signage and confused staff."

Cons: "2 hours delayed"

Cons: "I was starving because of my short connection time and couldn't have lunch - wanted to eat something solid and they just had boxes with fruits and cheese."

Cons: "Delayed four hours"

Pros: "Seating was nice...comfortable. Lighting was good, captain wasn't too chatty :)"
Cons: "This flight attendant was just terrible. Wish I could remember her name for this review... She had about half of the First Class cabin offended as soon as meals started getting served - I didn't see ANYONE around me that got what they asked for, and then when people stated the issue, she didn't respond very well. I tried to take things in stride (first world problems?) but it is a bummer to pay extra for the first class treatment and then to not have that great experience, especially on back to back 5ish hour flights."

Pros: "I always have a great experience on Delta! Thank you"

Pros: "Flew delta a few days ago and this wasn't an issue but you've gotta do better on the wifi and tv front. Part of my decision to fly delta is entertainment."
Cons: "Wifi was too slow to stream (audio only) a live sporting event. No satellite tv for the entire flight with no announcement - I had to ask the crew twice what was up."

Pros: "On time...great service!"
Cons: "Seats were a bit narrow."

Cons: "Usable to hear gate agent announcement in LAX"

Pros: "We barely got on the flight."
Cons: "The boarding "red shirt" saved us. We are a band on tour and thanks to her we made the gig"

Pros: "Crew was stellar, very accommodating."
Cons: "Food was WAAAAY to salty. Needs some more flavor than just salt sad to say. Would be nice to be offered an entire can of soda not just a cup full of ice and a tiny amount of liquid. Charging for exit row swats? Cmon.... I'm 6 foot 5, why should a 5 foot 115lb woman get all the extra leg room but I canot?"

Pros: "The crew were awesome! Was comfortable"
Cons: "The USB ports were not charging"

Pros: "was really helpful"
Cons: "need some pastel"

Pros: "Stewardess Alisa was very attentive. She realized my disability and did all she could do to accommodate me."
Cons: "Seats too small."

Cons: "Very rude ticket counter. They wouldn’t allow me to to board even though I showed up an hour, twenty minutes before take-off at their online POSTED terminal BUT they’ve moved (unfortunately no update on their web site). By the time I managed to get from terminal #2 to #5 (around LAX on a busy morning), a half hour later, the counter help wouldn’t even consider issuing me a boarding pass!"

Cons: "My suitcase was left behind I had to pick it up at a later time. My military issued gear was in there and I needed to make sure it would arrive later that day due to me needing my gear the following day. It was flown out with another airline."

Cons: "Sun Country has confusing regulations about what is and is not oversize baggage."

Pros: "Crew was very nice and helpful. Lots of leg room"
Cons: "The flight departed 30 minutes late."

Pros: "Excellent crew. Friendly, accommodating."

Pros: "Sun Country is the best airline in the world -"

Pros: "Staff was great! Boarding was fast! Flight was quick. The price made the lack of internet, no food, and not so comfortable seats worth it."
Cons: "No internet! I would rather pay for internet than the entertainment console they offered for $8. The seats were really uncomfortable. Bathrooms were constantly crowded. No complimentary food was provided. I supposed"

Cons: "I wasn't able to check in online for my outgoing or incoming flight, which added to the stress of travel. The actual flight was fine though."

Pros: "Good prices, good friendly crew, arrived at least a 1/2 hour earlier than we were supposed to..overall excellent"
Cons: "Better snack selection other than that it was an excellent experience"

Pros: "The flight had to make an emergency landing. I understand the stress that can have, but we kept being told different things, the people that waited patiently ended up getting the short end and sat around all day. When we were told we would know more in 5 minutes, that took 25, when we were told we would know more and to keep sitting there in the small area we would know more in about 20 minutes, it too 45."
Cons: "Kept being misdirected."

Pros: "The whole flight overall was great thanks"

Pros: "Excellent price and it wasn't over booked. The flight had no food so I can't give it a 5star rating (sorry)...."

Pros: "Staff was cheerful and pleasant. Plane was clean. Most importantly, the baggage fees were modest, making the "value fare" an excellent value!"
Cons: "no negatives"

Pros: "Their alcoholic options are much better than Delta. The flight from LAX to MSP was quite smooth, only a couple instances of turbulence."
Cons: "My known traveler number did not sync with my ticket, so I couldn't go in the TSA pre check line."

Pros: "Courteous friendly staff"
Cons: "Lines at lax"

Pros: "On time"
Cons: "Seat"

Pros: "clean plane and legroom good, esp. for tall person."
Cons: "On return flight, gates changed without any announcement. About 1/2 hour before return flight boarded they announced there would be no bathrooms on flight available. This would have been prohibitive for me flying that flight. Situation was rectified and they got two bathrooms working but it caused a great deal of undue stress. Is flying without facilities even legal?"

Pros: "Nothing"

Pros: "Everything was expeditious, staff was courteous and the flight went smooth. Thanks Sun Country Air!"

Pros: "the flight was timely"
Cons: "crowded. A lot of additional expenses for luggage, seat assignment, food, entertainment, etc."

Pros: "The crew were very helpful and pleasant. I was very satisfied."

Cons: "Rude customer service, dirty planes, and late."

Cons: "Sharing a single gate with 3 airlines leaving at the same time is I'm sure not what anyone wants. Departing time was supposed to be at 1210, instead we took a bus to I think Mexico to board the plane then we taxied the plane all the way back to LAX and took off at 218 (well documented time). I was late for work so I was let go, my wife left me and took our 4 sort of intelligent kids with her. I'm just glad I could write this review before my phone services are shut down do to lack of funds. At the end of the day things could have been worse but I'll survive. "Just keep swimming"-Dory"

Pros: "Boarding pretty swift."
Cons: "Offering of flights. Only two flights offered, and time between is way to long!! One that leaves at 1pm, and then a red eye 11:45pm? Not ok."

Pros: "Short lines and prompt check-in. Flights took off and landed on time. Lots of young kids but generally quiet. "Budget" airlines like Sun Country and Southwest have separate Humphrey terminal but it is less crowded and easy to navigate."

Pros: "Ontime flight departure"

Cons: "Staff managed to spend almost the whole trip passing out drinks/snacks. Like, does it really take 3.5 hours to do that? Maybe it does. Announcements were informal - really felt like we were on a training flight. Staff wasn't helping people with bags or to find their seats like other airlines do. Maybe this more relaxed atmosphere is why the prices are lower? If so, that's fine with me - but doesn't seem like you're gunning to attract more business or be anything other than the airline in between the disgusting model of Spirit and the lame cost-cutting of major airlines. Like, innovation is only possible via dissension, and I'm sure your business is having the same troubles with idiot senior leaders as every other US corporate business is, but if you're going to ask for feedback, the feedback is stop being so blah and stand for something other than your Board. Plenty of ideas out there - stop being so pro-short term profit and start having some fun!"

Pros: "Small terminal"
Cons: "7 hour delay"

Cons: "This covers two flights - Neither left on time, neither got to the gate on time. Once the bags took 30 minutes to get to the carousel, the other time staff gave wrong carousel and several passengers sat waiting. Rude flight attendants have no desire to actually serve on-board. The entire plane smells like the McDonald's dumpster that they fish their "Cheeseburgers" out of. Nothing good to say about the entire experience and I will never fly them again. Word of advice to all flight attendants working for Sun Country: Fly somewhere as a PASSENGER on Delta and see how it's done. Take notes.....lots of them."

Pros: "Friendly crew"
Cons: "Late arrival. Circling MSP due to weather"

Pros: "The luggage fee is reasonable. The flight was on-time. Spacious seat."
Cons: "The luggage fee is cheaper when paid on-line, but when I tried to pay on-line, an error message popped up. I ended up paying at the registered desk which is $10 more."

Pros: "Low-brow but budget-friendly... I had a wedding and had to be in Minneapolis for 48 hours... I got what I paid for... low budget experience."
Cons: "Everything was ho-hum and cheap."

Pros: "the pilot seemed very nice and had a good sense of humor."
Cons: "It took a long time to get through ticketing as the line was long and there was only one person for the "non elite" passengers. The crew seemed nice except for one woman who seemed grumpy Overall excellent value for the flight. Thank you"

Pros: "Seats are roomy and comfortable, two beverage services are nice on a long flight so those who are napping get two chances."
Cons: "Boarding process was confusing, but it makes sense to board the back first."

Pros: "The flight attendants were warm, friendly, and relaxed. Smooth landings!"

Pros: "Everyone was nice, professional, normal and efficient. Got a great price on my ticket."

Pros: "Left on time and got in on time."

Pros: "Snack Food selection was good and fairly priced. Free drink service and friendly crew. TSA pre -check. Exit seating was comfortable."
Cons: "Paying for my checked bag, seat, and entertainment. No free snack."

Pros: "Arrived and boarded on time. Although it was a crowded flight, the flight crew assisted in making the flight comfortable."
Cons: "I was pressed for time and they offered to check my carry on for free, but I had to wait at baggage claim for 20 minutes."

Pros: "no problems all the crew were nice the people in front of me did not recline"

Pros: "The crew was nice."
Cons: "The plane was late to begin with. Once we got on we had to sit for about 30 minutes due to a mechanical issue. After that there was another issue that caused us all to get off the plane. Then we were stuck in the tunnel between the plane and the terminal for about 20 minutes. Once we got off we had to get back on about ten minutes later and we were rushed. I got so sick because of all of the stress and moving around I threw up on the plane and getting off. All over my clothes and shoes and luggage. I had a very bad experience."

Cons: "Flight delayed almost 3 hours, we were waiting on the plane the entire time, with stale air and limited information. I missed the holiday party I was coming home for."

Cons: "It was 2 hours delayed"

Pros: "There weren't any entertainment options that I was aware of. Flight was to short for food service and I didn't order food. The leg space was excellent - wasn't expecting that. The flight was smooth and relaxing."

Pros: "1st time heard about this airline, good experience."

Pros: "Awesome customer service by all."

Pros: "Lack of people on flight"
Cons: "The idiots who take 5 mins to get their bag in the overhead bin"

Cons: "Honestly, I think it was a great flight. I’m used to rude flight attendants, but this crew were great. Probably some of the best flight service I’ve had. I’m going to try to keep flying AA from now on."

Cons: "In flight entertainment was broken"

Pros: "The seat? Very uncomfortable"
Cons: "The seat for the longest flight could be more comfortable"

Pros: "I love the inflight entertainment"

Cons: "Half of the screens were down. No Gluten free options."

Pros: "M"

Pros: "Good entertainment"
Cons: "Flight was delayed 3+ hours due to no qualified pilots available to fly to HNL"

Pros: "Crew was nice and the staff at LAX was cool. Everything else was ok to good."
Cons: "My checked baggage got left behind at LAX. I got it the next day."

Pros: "Great vegetarian meal."

Cons: "Rude gate agents who did not inform passengers timely about the 2.5 hours delay. Post the delay after the expected departure time, etc. Terrible experience."

Pros: "Beautiful new Boeing 777, comfortable seats. Smooth flight. Skillful landing. No delays."
Cons: "Nothing to eat - one cookie!"

Pros: "The crew on American Airlines flight #109 from LAX to HNL was excellent!"

Pros: "There were charging ports for every seat."
Cons: "The flight crew kept going onto the intercom for no reason. Every ten minutes or so someone would get on just to hold the button and let go or say enjoy your flight. Also, there was no food and didn't ask for anyone to board before zone 1, including us service members"

Cons: "Rude American Airlines staff. Flight delay of more than 7 hours. No accommodation given. One of the dirtiest airplane and traveling vehicle ever flown."

Pros: "Customer service was excellent. Comfort and other services were among the best I've experienced ever flying."

Cons: ""Parked" on tarmac for 25 minutes waiting to leave LAX. Arrived half an hour late"

Pros: "The AC was set at the right temperature, not too cold, not too hot, just perfect! We got to the destination sooner than expected!"
Cons: "Pay to seat next to my husband, our seats were separate before check-in. Not happy about this."

Pros: "thay we didn't crash"
Cons: "1. To didn't work 2. Give us pillows"

Pros: "Ss"
Cons: "Sd"

Pros: "Entertainment comfort crew food fligjt"
Cons: "Not 1 thing"

Cons: "This flight transfer was totally ridiculous, and required me to exit security, take a bus, get through security again, take another bus, and then wait in a crappy gate with one single terrible food option. Whoever thinks this is a reasonable transfer ought to be subjected to it themselves before booking it for others."

Cons: "It was cancelled"

Pros: "N/A"
Cons: "Missed this connection"

Pros: "Comfortable first class seats for a regional airline, although no food or entertainment. Flight attendants were great, very friendly and they checked up on us often. On time departure and early arrival. American Airlines has always been great for me. Will be back"
Cons: "No food in first class, but it was only a 2 hr flight on a regional"

Pros: "Boarding was quick and easy, no problems or hassles. Seat reclined and was reasonably comfortable. Left early, arrived even earlier."
Cons: "Crew was more robotic than human, which is bexoming a trend on AA. No smiles, no acknowledgment, just doing the job of handing out food and picking up trash. No personal touch whatsoever. Food was subpar for an AA flight, especially international. Entertainment system has many defects and problems, for example "search" is useless. Uninspiring and forgettable film choices as well. The knob to control air flow was broken which made it chilly. To finish as I started, a more engaged and pleasant crew could have made all the other things more palpable and acceptable. They were just too cold, like the temperature in the cabin and distant."

Cons: "No space! Glad I was sitting next to family! Seats were tight...no leg room...long flight!"

Pros: "Nothing!"
Cons: "I never felt like writing a review but I feel like I should let other families with little ones know. My wife, 2 year old son, and I was boarding at the gate and they couldn't scan my son's boarding pass. They quickly went over to the computer station and gave my son another pass. We went to our seats and found out someone else is in our 2year old seat. Apparently they gave the seat to someone else at the last second because up to the point when I printed our boarding passes at the kiosk, our seats were still together (and I paid $41/per seat extra to try to keep us together). The other customer was nice enough to switch with our son so were able to stay together at the last min so it goes to show AA priority and service."

Cons: "Flight was canceled, so our young family had to spend the night in the airport because they couldn't give us a decent option to get back home. Second time we have had problems with AA"

Pros: "Personal service and care by the ticketing to seat our family together"

Pros: "just Ok for everything."

Pros: "Flight attendants were very friendly and attentive."

Pros: "Flight crew was excellent."
Cons: "We booked flights through British Airways but flew American Airlines. The check in process was a stressful mess: we were forced to stand in long customer service lines both on our first flight from LAX to Chicago and again during our very short layover in Chicago to Dublin to ensure that our bags were checked all the way to our final destination. Very stressful, and it didn't help that the gate crew was extremely rude and unprofessional. It is very inconvenient that we could not choose our seats beforehand."

Pros: "Direct Flight from LAX to RDU on a redeye."
Cons: "Delayed 5.5 hours at LAX. Boarded on time, waited at gate for 1.5 hours and then had to get off. During our delay waiting for a 1st Officer, the Captain times out. NO BACKUP CAPTAINS or 1st OFFICERS AT LAX? Then miraculously during our 3rd hour waiting for a Captain they discovered the 1st Officer was going to time out. So, rather than KNOW this while searching for a Captain, they waited for 3 hours and then had to find a 1st Officer to fill in. Result 2.5 more hours of delay. Even the Flight crew was in disbelief on this one. I think we should all get reimbursed and triple miles for this snafu. Not weather or mechanical - just poorly managed time -- BY A MAJOR AIRLINE - INEXCUSABLE!"

Cons: "My luggage was damaged and I have yet to hear from an American Airlines representative after I was not ok with a replacement from a luggage company that did not reflect my current luggage brand. Being in the Customer Sevice industry I know this is unacceptable, I would never replace a damaged item with one that was not like the original or ask a customer to do so. I will not fly American Airlines any longer."

Pros: "Comfortable seats, great crew, lots of food & drink options, great screens with excellent selection of movies & games."
Cons: "Long flight. We did not realize that we needed to claim baggage and then re-check it at Japan Airlines for a domestic flight. Airport personnel were understanding and helpful, so no crisis."

Pros: "Flight on time."

Pros: "The entertainment system. It was awesome. The crew was friendly."
Cons: "Nothing notable."

Cons: "LATAM deboarded me from the flight after I had boarded. They claimed American had cancelled my reservation because they did not think I would make my connection. I ran in order to make it and then instead of offering me information on the next flight they left me stranded with instructions to find American. Terrible, terrible customer service. I will think twice before booking a LATAM flight again."

Cons: "The boarding was seemed unintelligent. Why would a passenger in a window seat have to wait until the other middle and aisle passengers board. I got on the plane and had to wait for the other two passengers get up and step into the aisle so I could take my window seat. I was in group 7 and apparently they were in a lower number group that was allowed to board before me."

Pros: "Crew was nice"

Pros: "Overall it was very comfortable and smooth flight."
Cons: "The airplane was looked new, clean and the seats were very comfortable."

Cons: "I like milk. Also space out drink service and offer tea and coffee periodically."

Pros: "How friendly the staff at the gate always are."
Cons: "How lazy and unfriendly the staff at the ticket counter in LA are. I really hate that they make you check in yourself PLUS print out your own bags tags while they just stand there looking at you. What a waste of time and my money paying to be on this flight!"

Pros: "Nothing. Flight was late, I was bumped out of my seats that I paid extra for. The seats we had wouldn't recline. Boarding was announced in 5 minutes so lines were formed and we boarded 35 minutes later as we had to wait for one extra cabin crew member. We got charged toe all our bags (see SWA). There was human waste in the bathroom."
Cons: "See above"

Pros: "Surprising seat comfort in economy."

Pros: "The onboard entertainment options were great."
Cons: "I don't understand advertising an outlet at every seat and not providing converters from the European outlets on an American domestic flight."

Pros: "The crew was nice, boarding wasn't an issue, and the flight was smooth."
Cons: "A little chilly, but not horrible."

Pros: "Great service and convenient flight."

Pros: "They have a huge selection of movies"
Cons: "They do not have gluten free options"

Pros: "Clean, smooth flight, on time. Enjoyed the blankets and the inflight movie options were good."
Cons: "Cramped, and we didn't get seats together... Hate the system where you have to pay $30-$95 additionally to choose your seats before check in, just doesn't seem fair when the tickets are already crazy expemsive and you're paying for your luggage as well... if you don't pay extra, you (we) end up sitting across from the restroom for six hours of in and out excitement."