The checked in bagage did not arrive with our flight from Labuan Bajo. Every time they said it was arriving, but it did not. Staff did not know where bagage was. Afterwards I constructed that the bagage was simply not loaded on the place, because there was no space. So it was left intentionally and not lost. No one told us. They never admitted this to us, let alone compensation for wasting our time on the airport waiting.
Nothing to like.
Basically the stewardesses in the plane where helpful, but I guess they where running over their allowed flight hours.
4 hours delay, each and every time the delay was 1 hour more, and 1 hour more. Not even a close to correct estimation.
No compensation from the airline for drinks or food.
Once finally boarded flight-documents process took more than 20 minutes, and taxiing for take off took 25 minutes more.
Not only was there a delay but there was so little information about the delay. No help with getting new tickets for our next flights. We were given the run around trying to sort things out ourself. The "refreshments" were absolutely horrible considering that we were delayed 8 hours over the course of two flights. When we got on the plane the seat pockets were so disgusting that I couldn't put anything inside them. The inflight drink and snacks were pitiful. Won't be flying Lion Air ever again.
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