Everyone was very kind and helpful. The flight was great.
Japan airlines new suites and the service is top quality
Great. First class lounge and first class flying experience. A+
Very roomy. Food, entertainment, and attendants hospitality were excellent compacted with other airlines.
Flight was delayed. Meal was so salty and out of the order couldn’t get fish meal.
My experience with KAYAK was an absolute nightmare!!! I will never use your stinking company again, and I have been spreading the word. For the rest of my life, I will always steer people away from your dirty company.
They finally connected us to this flight nearly two hours later, but I guessed we might still be able to go home as planned.
Excellent airline. Great service and direct flight from Seattle to Narita airport in Tokyo.
It was smooth and quiet both ways. Staff was attentive and very friendly.
Boarding was quick and efficient, and despite leaving a bit late we landed right on time. The crew were friendly and helpful. Seat was comfortable and sufficient too: 2-4-2 in economy is much better and more family-friendly than the cramped 3-3-3 formation used by other airlines. The only problem was that dinner was not served until 2+ hours into the 9 hour flight. This meant it was gone midnight destination time before the service was concluded and the cabin lights were turned off, leaving us only about 4 hours in which to sleep.
We thought we were going on an ANA flight airline, but why did it become a UNITED airplane? Otherwise, our flight was good, despite an hour delay on boarding, we still landed according to original time!?!? Food was not bad, especially the short ribs and mash potatoes. 😋 Flight attenders were attentive and polite.
For a late night flight, the lights were kept on for a long time so it was hard to sleep. They also served the food late. But most frustrating is that I had booked an aisle seat on Kayak but the airline changed it to a middle seat.
A little aged aircraft but overall good. Smooth fight and got us to Bangkok. Thanks.
Refer to the Osaka-Tokyo one, it explained how I felt about both flights
Though the flights to and from Tokyo were the longest (and some foods I found a little bit unappetising, but some I liked), and Osaka to Tokyo was very short (therefore no food or entertainment), I kinda enjoyed them and might use them again if I go to Japan again at some point in the future
I am a United 1K flyer but certainly I would fly ANA again. Great inflight service!
"The Room" is the only way to fly. The service was excellent and the stewardesses we all gorgeous and friendly. The boarding process was delayed and the attendants at the airport were not the best.
Great. Very helpful staff and accommodating. The flight was also smooth
Plane and boarding was on time. It was easy to check in online and then just drop off bags. Will fly with then again.
My wife and I liked everything except the cold breakfast
Good take off and landing, but plane was old and small. Pretty normal nothing special
Qantas get you there, but expect them to always act in their interest over yours. On this flight basic stuff went to plan, but their promised in flight entertainment wasn't functional. Bit of an old and tired plane.
Poor. Flight was delayed by 50 mins. Poor quality aircraft. Aged, few parts broken. Bad plane.
Small twin prop plane. Basic flight. Food was half a chicken & pesto sandwich. As the flight departed after 12pm alcohol was available. No on board entertainment. No wifi services.
I liked the refreshments as the flight was short and the free WiFi. The seats were comfortable.
Despite having numerous passengers held up by American Airlines delays. Qantas (an AA partner) closed boarding with 0 flexibility
Boarding , crew and meals were all amazing. Couldn't wish for a better LOOONG flight from Dallas to Sydney .
From start to finish, every part of the experience was outstanding. The care and kindness shown to my 95-year-old mother was exceptional—truly 10 out of 10. From the assistance she received at Sydney Airport while boarding the plane to the help she was given when arriving at Wagga Wagga Airport, every staff member was friendly, professional, and genuinely caring. They made her feel comfortable, safe, and well looked after throughout her journey. A heartfelt thank you to everyone who helped make my mother's trip such a wonderful experience. Your compassion and dedication are greatly appreciated.
Was disappointed that we couldn't use our lounge passes as the booking was a group booking.
I think it is much better than the flight I flew from Sydney to Tokyo.
Overall, the flight was fine. The crew on the plane were great and check-in and security were seamless. However, boarding had some hiccups. Namely, there were no covered boarding ramps being used and it was raining. To make it worse, there was no phasing of sending passengers out to board and the speed that people were getting into their seats was leisurely. As a result there were many damp and wet passengers and a lot of grumbles.
We were over an hour late taking off when the flight was already a late in the flight. Was very warm for most of the flight to the point that it was uncomfortable.
Everything was spot on until boarding time . Plane was late departing by 40 min… but then they couldn’t find a tug to push us out from the terminal… we sat around for another 20 min making us just over an hour late. Apart from being late everything else was fine !!!
A good standard flight, a little delayed, on the return flight, comfortable during cruise hour. The food was tasty, the tea pleasant, standing in the rain, on Launceston tarmac, was stupidity. Just delay the exit from the airplane, don’t have us standing around, while another plane slows its propellers. That’s common sense, but overall comfortable, clean toilet, good legroom, I paid for that, last on, first off, get a front row seat.
Cabin crew were really good. Flying in to Perth from Adelaide on domestic flight. The arrival for wheel chair use however has no air bridge provided. Unloading meant a scissor lift. Otherwise a good service.
Knees in back from passenger behind, limited seat pockets, no entertainment.
The Ryanair of Australia. Not impressed. Forced me to gate check my bag as it was over their weight limit. Charged me $125 for the privilege. Then said plane hold was locked and it would have to go out in the next flight, which was the following day. Explained that I was on a cruise the next day and the plane would not arrive until after the ship left, and that it would be impossible to catch up with the cruise at any point. Lady at the gate unimpressed. So to sum up they were ready to charge me $125 to lose a bag. Finally got it resolved by appealing to management, but the whole episode was not good for the blood pressure. The gate lady said they followed the Ryanair business model which means first time passengers get penalized for doing things that other airlines routinely allow.
Delayed 50 mins. Check in was excellent, boarding was good, everything else was OK and perfectly acceptable for a budget airline. Price was excellent. I noticed this airline had two other flights to our destination cancelled so not very reliable.
Horrible. The people that get this flights are very sick, dangerous and unhygienic
Worst airline ever. No need to go into detail as everything is terrible. Do not do it - whatever the price.
