Japan Airlines (JL) - Read Reviews & Book Flights

IATA Code	JL
Routes	280
Top Route	Okinawa Naha to Tokyo Haneda
Airports Served	80
Top Airport	Tokyo Haneda

Recent Reviews

All reviews
Positive
Neutral
Negative

Find reviews that mention:

jal

customer service

business class

leg room

movie selection

good food

premium economy

great service

flight crew

best airline

seats were comfortable

comfortable flight

9.6

Pros: All of the crews were polite and friendly, and the food was tasty.

Cons: If there're more variety of movies, that would be great.

Reviewed May 2019

review from
9.3

Pros: The crews were very kind and helpful.

Reviewed May 2019

review from
8.0

Pros: Yes.

Reviewed May 2019

review from
9.0

Pros: Soo Much Food! Crew was very polite and helpful.

Cons: They didn’t offer a vegetarian meal option in flight, but there was enough sides that it didn’t really matter.

Reviewed May 2019

review from
7.6

Pros: The Crew was great with kids, and went out of their way to reach out to the boy sitting in the row in front of me.

Cons: I was running late, and lady that checked me in was accommodating but a little bit standoffish.

Reviewed May 2019

review from
10.0

Pros: Lots of Leg room

Reviewed May 2019

review from
8.0

Cons: I might have missed it but the useful information of the weather of the destination was not announced this trip. Some pilots make the flight more personal with their messages with their PA system. No need to be interrupted a movie we are enjoying for the promotion of inflight purchase though.

Reviewed May 2019

review from
8.0

Pros: The crew members polite and nice.

Cons: To time the food service more evenly. Left side passengers were served a meal and finished before the right side was served food.

Reviewed May 2019

review from
5.5

Pros: The ANA crew at Haneda airport were very polite, professional, and very patient with me. However due to an online error between the ANA US website and the ANA JP website my confirmed seat on my flight was given to another passenger so I was kicked off. How this happened I dont know.

Cons: Fix ANA US-JP online booking system.

Reviewed May 2019

review from
10.0

Pros: Flight attendants are so courteous and professional!

Cons: Great flight!

Reviewed May 2019

review from
10.0

Pros: Great food. Excellent cleanliness

Reviewed May 2019

review from
9.6

Pros: All exquisite dishes they served were excellent !

Reviewed Apr 2019

review from
10.0

Pros: very good

Reviewed Apr 2019

review from
10.0

Pros: The crew was amazing. The meal choices were great !

Reviewed Apr 2019

review from
10.0

Pros: The crew was absolutely amazing!

Cons: I think everything was amazing

Reviewed Apr 2019

review from
10.0

Pros: JAL services on the plane is great. Food is much better than other companies. Ice Cream after dinner is great. Flight attendants are polite and nicer than other companies. Interior of the airplane was newer and comfortable.

Cons: N/A

Reviewed Apr 2019

review from
10.0

Pros: I really got a good deal on my trip's cost, and for the price, all the comforts of a top-quality airline were there. I especially appreciate how helpful and friendly the airline staff were.

Cons: The outbound flight still had the exact same movie selection as the inbound flight had, even though they were six weeks apart for my trip. I really feel like the movie selection should be changed every month (or even more frequently than that), as I ran out of films to watch.

Reviewed Apr 2019

review from
9.6

Pros: The food and legroom

Cons: More movies :)

Reviewed Apr 2019

review from
9.3

Pros: The meals were an experience in itself. It felt like I was at a 5 star restaurant.

Cons: The seat cushions in economy class could be softer. My rear end was feeling it after the long 11 hour flight from Chicago to Tokyo.

Reviewed Apr 2019

review from
5.6

Cons: I feel like this is Japan Airlines’s chance to present some great actual Japanese food in flight and instead it was a tuna melt and macaroni salad. Just saying.

Reviewed Mar 2019

review from
10.0

Pros: Crew was very nice and did a great job. Comfy seat. Smooth flight!

Reviewed Mar 2019

review from
8.8

Pros: Easy boarding. Very nice crew.

Cons: I was unlucky and got the corner rear seat that had no window. Glad it was a short flight!

Reviewed Mar 2019

review from
10.0

Cons: PA announcements could have been louder. I also had difficulty understanding when I could hear the English words.

Reviewed Mar 2019

review from
6.3

Cons: Kiosk, bag service, One World Integration

Reviewed Mar 2019

review from
10.0

Pros: Food was good. Good leg room. Smooth flight.

Reviewed Mar 2019

review from
10.0

Pros: The EMIRATES flight was nice. Japan airlines has good leg room.

Reviewed Mar 2019

review from
8.0

Pros: The crew were very friendly.

Cons: The entertainment selection is really small.

Reviewed Mar 2019

review from
10.0

Pros: the Level of service and the Japanese culture was evident at every moment of this flight. Our boarding process was delayed by almost an hour, and it felt like every 5-10 minutes we had an update as to what was going on and why, then passports were checked early, and service was top notch.

Cons: In my perfect world, we would have updates way in advance if there are mechanical or airport issues but that is a slim to none chance. That is about it. Everything else was amazing!

Reviewed Mar 2019

review from
8.0

Pros: they assisted my aunt very well all through out her flight

Reviewed Mar 2019

review from
7.3

Cons: The person who assisted me to check in didn’t even know about Global entry...

Reviewed Mar 2019

review from
10.0

Pros: Quick flight

Cons: None

Reviewed Mar 2019

review from
6.6

Cons: Cabin crews need to learn how to smile.

Reviewed Mar 2019

review from
10.0

Cons: Great experience all around. Need to improve access customer service support.

Reviewed Mar 2019

review from
10.0

Pros: Food was amazing and stewardess courtesy to passengers.

Reviewed Mar 2019

review from
10.0

Pros: The boarding process ran very smoothly and they dropped us off right in front of the stairs of the plane so we didn’t get wet in the rain amazing

Reviewed Mar 2019

review from
2.0

Cons: Air on the plane was stuffy

Reviewed Feb 2019

review from
10.0

Pros: I did upgrade to economy premium which is why the flight was very comfortable. Would not have upgraded except I made a mistake in the currency conversion and thought the upgrade was cheaper than it was.

Cons: Did not really like the chef's cuisine as opposed to the one on my outward flight to Japan which was excellent.

Reviewed Feb 2019

review from
7.3

Pros: The crew

Cons: The foods could be better not up to the standard of EVA air on economy class

Reviewed Feb 2019

review from
8.0

Pros: Everything, the service and the food is great.

Cons: Keep it up

Reviewed Feb 2019

review from
10.0

Pros: The crew provided excellent service and the food is really great.

Cons: My only issue was the other travellers not related to JAL. I was unable to properly sleep due to the toddler's whining and the senior who stopped me from reclining my seat.

Reviewed Feb 2019

review from
6.0

Pros: Seat in biz on 380 was comfortable. Crew good not great.

Cons: Food terrible. Seat maintenance not good. Armless and remote didn't work properly. Boarding needed work. No biz priority.

Reviewed Feb 2019

review from
6.0

Cons: Check in and apps stuck in 80'

Reviewed Feb 2019

review from
7.0

Pros: Leg room at seats were spacious, comfy. However , toilets could be cleaner.

Cons: This is 2 nd time I flew JAL. And food was below average. Should offer cup noodles or biscuits if pax is hungry .

Reviewed Feb 2019

review from
7.3

Pros: Crew was courteous. Flight in general was uneventful which is a good thing.

Cons: Nothing to criticize. Flight experience was good but not exordinary.

Reviewed Feb 2019

review from
2.3

Pros: was not able to board and was checked in 4 hours in advance

Reviewed Feb 2019

review from
9.6

Pros: The crew was very friendly and cheerful. The beverage selection was very good and the food was decent. The on board entertainment is some of the best around. The boarding efficiency of JAL is the best I have seen.

Reviewed Feb 2019

review from
8.8

Pros: Good efficiency for boarding an good in air entertainment

Cons: Delayed for an hour while already boarded

Reviewed Feb 2019

review from
8.3

Pros: Complementary sake and great rice cracker snacks.

Cons: Come around more often to collect trash.

Reviewed Feb 2019

review from
10.0

Pros: crew was professional, attentive and polite

Reviewed Feb 2019

review from
2.0

Pros: No... no... no....

Reviewed Feb 2019

review from
7.0

Pros: Sky Time drink was interesting. Flight was on time.

Cons: More leg room. Better information on what is included as far as meals / drinks.

Reviewed Feb 2019

review from
9.0

Pros: The flight crew

Cons: More space

Reviewed Feb 2019

review from
8.0

Pros: Spacious leg room

Cons: Toilets can be cleaner . And food could be tastier with 2 choices .

Reviewed Feb 2019

review from
7.3

Pros: Spacious leg room.

Cons: The food is average. Could be much better. Eg, serve eggs like omelette for Breakfast. Only one choice . The other choice could be Jap menu vi differing it’s s Japanese airline. Flew JAL 2 yrs ago too. Food was not good. Also , toilets could be cleaner. There’s always a pungent smell.

Reviewed Feb 2019

review from
8.3

Pros: Privacy of window side seat

Reviewed Feb 2019

review from
8.0

Pros: Crew very helpful. Seat roomy.

Reviewed Feb 2019

review from
7.0

Pros: Seat was spacious. Crew was nice.

Cons: Lack of individual air vent make the flight uncomfortable. I was too warm and unable to sleep even though it was an overnight flight.

Reviewed Feb 2019

review from
6.6

Cons: The food and drinks were sub-par

Reviewed Feb 2019

review from
8.5

Pros: On time. Boarding was great. Flight wasn’t full so plenty of room to stretch out.

Reviewed Jan 2019

review from
10.0

Pros: Everything was great

Cons: Lower the price

Reviewed Jan 2019

review from

9.6

Pros: All of the crews were polite and friendly, and the food was tasty.

Cons: If there're more variety of movies, that would be great.

Reviewed May 2019

review from
9.3

Pros: The crews were very kind and helpful.

Reviewed May 2019

review from
9.0

Pros: Soo Much Food! Crew was very polite and helpful.

Cons: They didn’t offer a vegetarian meal option in flight, but there was enough sides that it didn’t really matter.

Reviewed May 2019

review from
10.0

Pros: Lots of Leg room

Reviewed May 2019

review from
10.0

Pros: Flight attendants are so courteous and professional!

Cons: Great flight!

Reviewed May 2019

review from
10.0

Pros: Great food. Excellent cleanliness

Reviewed May 2019

review from
9.6

Pros: All exquisite dishes they served were excellent !

Reviewed Apr 2019

review from
10.0

Pros: very good

Reviewed Apr 2019

review from
10.0

Pros: The crew was amazing. The meal choices were great !

Reviewed Apr 2019

review from
10.0

Pros: The crew was absolutely amazing!

Cons: I think everything was amazing

Reviewed Apr 2019

review from
10.0

Pros: JAL services on the plane is great. Food is much better than other companies. Ice Cream after dinner is great. Flight attendants are polite and nicer than other companies. Interior of the airplane was newer and comfortable.

Cons: N/A

Reviewed Apr 2019

review from
10.0

Pros: I really got a good deal on my trip's cost, and for the price, all the comforts of a top-quality airline were there. I especially appreciate how helpful and friendly the airline staff were.

Cons: The outbound flight still had the exact same movie selection as the inbound flight had, even though they were six weeks apart for my trip. I really feel like the movie selection should be changed every month (or even more frequently than that), as I ran out of films to watch.

Reviewed Apr 2019

review from
9.6

Pros: The food and legroom

Cons: More movies :)

Reviewed Apr 2019

review from
9.3

Pros: The meals were an experience in itself. It felt like I was at a 5 star restaurant.

Cons: The seat cushions in economy class could be softer. My rear end was feeling it after the long 11 hour flight from Chicago to Tokyo.

Reviewed Apr 2019

review from
10.0

Pros: Crew was very nice and did a great job. Comfy seat. Smooth flight!

Reviewed Mar 2019

review from
8.8

Pros: Easy boarding. Very nice crew.

Cons: I was unlucky and got the corner rear seat that had no window. Glad it was a short flight!

Reviewed Mar 2019

review from
10.0

Cons: PA announcements could have been louder. I also had difficulty understanding when I could hear the English words.

Reviewed Mar 2019

review from
10.0

Pros: Food was good. Good leg room. Smooth flight.

Reviewed Mar 2019

review from
10.0

Pros: The EMIRATES flight was nice. Japan airlines has good leg room.

Reviewed Mar 2019

review from
10.0

Pros: the Level of service and the Japanese culture was evident at every moment of this flight. Our boarding process was delayed by almost an hour, and it felt like every 5-10 minutes we had an update as to what was going on and why, then passports were checked early, and service was top notch.

Cons: In my perfect world, we would have updates way in advance if there are mechanical or airport issues but that is a slim to none chance. That is about it. Everything else was amazing!

Reviewed Mar 2019

review from
10.0

Pros: Quick flight

Cons: None

Reviewed Mar 2019

review from
10.0

Cons: Great experience all around. Need to improve access customer service support.

Reviewed Mar 2019

review from
10.0

Pros: Food was amazing and stewardess courtesy to passengers.

Reviewed Mar 2019

review from
10.0

Pros: The boarding process ran very smoothly and they dropped us off right in front of the stairs of the plane so we didn’t get wet in the rain amazing

Reviewed Mar 2019

review from
10.0

Pros: I did upgrade to economy premium which is why the flight was very comfortable. Would not have upgraded except I made a mistake in the currency conversion and thought the upgrade was cheaper than it was.

Cons: Did not really like the chef's cuisine as opposed to the one on my outward flight to Japan which was excellent.

Reviewed Feb 2019

review from
10.0

Pros: The crew provided excellent service and the food is really great.

Cons: My only issue was the other travellers not related to JAL. I was unable to properly sleep due to the toddler's whining and the senior who stopped me from reclining my seat.

Reviewed Feb 2019

review from
9.6

Pros: The crew was very friendly and cheerful. The beverage selection was very good and the food was decent. The on board entertainment is some of the best around. The boarding efficiency of JAL is the best I have seen.

Reviewed Feb 2019

review from
8.8

Pros: Good efficiency for boarding an good in air entertainment

Cons: Delayed for an hour while already boarded

Reviewed Feb 2019

review from
10.0

Pros: crew was professional, attentive and polite

Reviewed Feb 2019

review from
9.0

Pros: The flight crew

Cons: More space

Reviewed Feb 2019

review from
8.5

Pros: On time. Boarding was great. Flight wasn’t full so plenty of room to stretch out.

Reviewed Jan 2019

review from
10.0

Pros: Everything was great

Cons: Lower the price

Reviewed Jan 2019

review from

8.0

Pros: Yes.

Reviewed May 2019

review from
7.6

Pros: The Crew was great with kids, and went out of their way to reach out to the boy sitting in the row in front of me.

Cons: I was running late, and lady that checked me in was accommodating but a little bit standoffish.

Reviewed May 2019

review from
8.0

Cons: I might have missed it but the useful information of the weather of the destination was not announced this trip. Some pilots make the flight more personal with their messages with their PA system. No need to be interrupted a movie we are enjoying for the promotion of inflight purchase though.

Reviewed May 2019

review from
8.0

Pros: The crew members polite and nice.

Cons: To time the food service more evenly. Left side passengers were served a meal and finished before the right side was served food.

Reviewed May 2019

review from
8.0

Pros: The crew were very friendly.

Cons: The entertainment selection is really small.

Reviewed Mar 2019

review from
8.0

Pros: they assisted my aunt very well all through out her flight

Reviewed Mar 2019

review from
7.3

Cons: The person who assisted me to check in didn’t even know about Global entry...

Reviewed Mar 2019

review from
6.6

Cons: Cabin crews need to learn how to smile.

Reviewed Mar 2019

review from
7.3

Pros: The crew

Cons: The foods could be better not up to the standard of EVA air on economy class

Reviewed Feb 2019

review from
8.0

Pros: Everything, the service and the food is great.

Cons: Keep it up

Reviewed Feb 2019

review from
7.0

Pros: Leg room at seats were spacious, comfy. However , toilets could be cleaner.

Cons: This is 2 nd time I flew JAL. And food was below average. Should offer cup noodles or biscuits if pax is hungry .

Reviewed Feb 2019

review from
7.3

Pros: Crew was courteous. Flight in general was uneventful which is a good thing.

Cons: Nothing to criticize. Flight experience was good but not exordinary.

Reviewed Feb 2019

review from
8.3

Pros: Complementary sake and great rice cracker snacks.

Cons: Come around more often to collect trash.

Reviewed Feb 2019

review from
7.0

Pros: Sky Time drink was interesting. Flight was on time.

Cons: More leg room. Better information on what is included as far as meals / drinks.

Reviewed Feb 2019

review from
8.0

Pros: Spacious leg room

Cons: Toilets can be cleaner . And food could be tastier with 2 choices .

Reviewed Feb 2019

review from
7.3

Pros: Spacious leg room.

Cons: The food is average. Could be much better. Eg, serve eggs like omelette for Breakfast. Only one choice . The other choice could be Jap menu vi differing it’s s Japanese airline. Flew JAL 2 yrs ago too. Food was not good. Also , toilets could be cleaner. There’s always a pungent smell.

Reviewed Feb 2019

review from
8.3

Pros: Privacy of window side seat

Reviewed Feb 2019

review from
8.0

Pros: Crew very helpful. Seat roomy.

Reviewed Feb 2019

review from
7.0

Pros: Seat was spacious. Crew was nice.

Cons: Lack of individual air vent make the flight uncomfortable. I was too warm and unable to sleep even though it was an overnight flight.

Reviewed Feb 2019

review from
6.6

Cons: The food and drinks were sub-par

Reviewed Feb 2019

review from

5.5

Pros: The ANA crew at Haneda airport were very polite, professional, and very patient with me. However due to an online error between the ANA US website and the ANA JP website my confirmed seat on my flight was given to another passenger so I was kicked off. How this happened I dont know.

Cons: Fix ANA US-JP online booking system.

Reviewed May 2019

review from
5.6

Cons: I feel like this is Japan Airlines’s chance to present some great actual Japanese food in flight and instead it was a tuna melt and macaroni salad. Just saying.

Reviewed Mar 2019

review from
6.3

Cons: Kiosk, bag service, One World Integration

Reviewed Mar 2019

review from
2.0

Cons: Air on the plane was stuffy

Reviewed Feb 2019

review from
6.0

Pros: Seat in biz on 380 was comfortable. Crew good not great.

Cons: Food terrible. Seat maintenance not good. Armless and remote didn't work properly. Boarding needed work. No biz priority.

Reviewed Feb 2019

review from
6.0

Cons: Check in and apps stuck in 80'

Reviewed Feb 2019

review from
2.3

Pros: was not able to board and was checked in 4 hours in advance

Reviewed Feb 2019

review from
2.0

Pros: No... no... no....

Reviewed Feb 2019

review from

Find Cheap Flights on Japan Airlines

Japan Airlines Information

Guest Reviews

Overall Rating

Recent Reviews

Flight Status

Japan Airlines Route Map

Popular Flight Routes

Top flight routes

Top Airports served by Japan Airlines

Japan Airlines contact information

Site