Japan Airlines (JL) - Read Reviews & Book Flights

IATA Code	JL
Routes	290
Top Route	Okinawa Naha to Tokyo Haneda
Airports Served	87
Top Airport	Tokyo Haneda

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jal

customer service

business class

leg room

movie selection

good food

premium economy

great service

flight crew

best airline

seats were comfortable

comfortable flight

10.0

Pros: Food was good. Good leg room. Smooth flight.

Reviewed Mar 2019

review from
10.0

Pros: The EMIRATES flight was nice. Japan airlines has good leg room.

Reviewed Mar 2019

review from
8.0

Pros: The crew were very friendly.

Cons: The entertainment selection is really small.

Reviewed Mar 2019

review from
10.0

Pros: the Level of service and the Japanese culture was evident at every moment of this flight. Our boarding process was delayed by almost an hour, and it felt like every 5-10 minutes we had an update as to what was going on and why, then passports were checked early, and service was top notch.

Cons: In my perfect world, we would have updates way in advance if there are mechanical or airport issues but that is a slim to none chance. That is about it. Everything else was amazing!

Reviewed Mar 2019

review from
8.0

Pros: they assisted my aunt very well all through out her flight

Reviewed Mar 2019

review from
7.3

Cons: The person who assisted me to check in didn’t even know about Global entry...

Reviewed Mar 2019

review from
10.0

Pros: Quick flight

Cons: None

Reviewed Mar 2019

review from
6.6

Cons: Cabin crews need to learn how to smile.

Reviewed Mar 2019

review from
10.0

Cons: Great experience all around. Need to improve access customer service support.

Reviewed Mar 2019

review from
10.0

Pros: Food was amazing and stewardess courtesy to passengers.

Reviewed Mar 2019

review from
10.0

Pros: The boarding process ran very smoothly and they dropped us off right in front of the stairs of the plane so we didn’t get wet in the rain amazing

Reviewed Mar 2019

review from
2.0

Cons: Air on the plane was stuffy

Reviewed Feb 2019

review from
10.0

Pros: I did upgrade to economy premium which is why the flight was very comfortable. Would not have upgraded except I made a mistake in the currency conversion and thought the upgrade was cheaper than it was.

Cons: Did not really like the chef's cuisine as opposed to the one on my outward flight to Japan which was excellent.

Reviewed Feb 2019

review from
7.3

Pros: The crew

Cons: The foods could be better not up to the standard of EVA air on economy class

Reviewed Feb 2019

review from
8.0

Pros: Everything, the service and the food is great.

Cons: Keep it up

Reviewed Feb 2019

review from
10.0

Pros: The crew provided excellent service and the food is really great.

Cons: My only issue was the other travellers not related to JAL. I was unable to properly sleep due to the toddler's whining and the senior who stopped me from reclining my seat.

Reviewed Feb 2019

review from
6.0

Pros: Seat in biz on 380 was comfortable. Crew good not great.

Cons: Food terrible. Seat maintenance not good. Armless and remote didn't work properly. Boarding needed work. No biz priority.

Reviewed Feb 2019

review from
6.0

Cons: Check in and apps stuck in 80'

Reviewed Feb 2019

review from
7.0

Pros: Leg room at seats were spacious, comfy. However , toilets could be cleaner.

Cons: This is 2 nd time I flew JAL. And food was below average. Should offer cup noodles or biscuits if pax is hungry .

Reviewed Feb 2019

review from
7.3

Pros: Crew was courteous. Flight in general was uneventful which is a good thing.

Cons: Nothing to criticize. Flight experience was good but not exordinary.

Reviewed Feb 2019

review from
2.3

Pros: was not able to board and was checked in 4 hours in advance

Reviewed Feb 2019

review from
9.6

Pros: The crew was very friendly and cheerful. The beverage selection was very good and the food was decent. The on board entertainment is some of the best around. The boarding efficiency of JAL is the best I have seen.

Reviewed Feb 2019

review from
8.8

Pros: Good efficiency for boarding an good in air entertainment

Cons: Delayed for an hour while already boarded

Reviewed Feb 2019

review from
8.3

Pros: Complementary sake and great rice cracker snacks.

Cons: Come around more often to collect trash.

Reviewed Feb 2019

review from
10.0

Pros: crew was professional, attentive and polite

Reviewed Feb 2019

review from
2.0

Pros: No... no... no....

Reviewed Feb 2019

review from
7.0

Pros: Sky Time drink was interesting. Flight was on time.

Cons: More leg room. Better information on what is included as far as meals / drinks.

Reviewed Feb 2019

review from
9.0

Pros: The flight crew

Cons: More space

Reviewed Feb 2019

review from
8.0

Pros: Spacious leg room

Cons: Toilets can be cleaner . And food could be tastier with 2 choices .

Reviewed Feb 2019

review from
7.3

Pros: Spacious leg room.

Cons: The food is average. Could be much better. Eg, serve eggs like omelette for Breakfast. Only one choice . The other choice could be Jap menu vi differing it’s s Japanese airline. Flew JAL 2 yrs ago too. Food was not good. Also , toilets could be cleaner. There’s always a pungent smell.

Reviewed Feb 2019

review from
8.3

Pros: Privacy of window side seat

Reviewed Feb 2019

review from
8.0

Pros: Crew very helpful. Seat roomy.

Reviewed Feb 2019

review from
7.0

Pros: Seat was spacious. Crew was nice.

Cons: Lack of individual air vent make the flight uncomfortable. I was too warm and unable to sleep even though it was an overnight flight.

Reviewed Feb 2019

review from
6.6

Cons: The food and drinks were sub-par

Reviewed Feb 2019

review from
8.5

Pros: On time. Boarding was great. Flight wasn’t full so plenty of room to stretch out.

Reviewed Jan 2019

review from
10.0

Pros: Everything was great

Cons: Lower the price

Reviewed Jan 2019

review from
10.0

Pros: I like the guy who’s checking me in he’s very kind.

Cons: Food.

Reviewed Jan 2019

review from
6.0

Cons: Be able to select seats online within 24hours of flight for free

Reviewed Jan 2019

review from
6.0

Cons: More movie selections

Reviewed Jan 2019

review from
10.0

Smooth, very smooth

Pros: Pretty much everything

Cons: Nothing

Reviewed Jan 2019

review from
8.0

Pros: Everything

Cons: Nothing

Reviewed Jan 2019

review from
9.6

Best Economy Experience Ever

Pros: From the food (dinner and lunch), to the spacious seats, to the impressive beverage selection, there is little I would change. The small touches, including coming through the cabin regularly with delicious green tea, made this a wonderful flight.

Reviewed Jan 2019

review from
9.0

By far my best airline experience

Pros: Two choices of meal, friendlier staff, better head cushion. Props to JAL.

Reviewed Jan 2019

review from
8.6

Pros: Two choices of meal and friendlier staff. Props to JAL.

Reviewed Jan 2019

review from
10.0

Pros: Perfect in all aspects. Will use them again for all my flights.

Reviewed Jan 2019

review from
10.0

Pros: Politeness.

Reviewed Jan 2019

review from
10.0

Service

Pros: The service are great!

Reviewed Jan 2019

review from
4.0

Flight was delayed

Cons: No service. No drink, no snack, flight delayed. Missed last bus from airport to station at base where stationed. No happy

Reviewed Dec 2018

review from
2.0

I never got on the flight

Cons: Please contact me-I was in a car accident on way to airport and was in hospital-missed flight-too another flight next day-would like a refund

Reviewed Dec 2018

review from
2.0

Cons: Please contact me immediately!

Reviewed Dec 2018

review from
7.0

Love the Haagen daz but food portions are small

Pros: I loved the Haagen daz ice cream. Loved that they have USB ports.

Cons: Portions of food is small. Entertainment selection could be better organized; ie comedy tv shows, drama tv shows, Japanese tv shows.

Reviewed Dec 2018

review from
8.3

Pros: Smooth ride

Reviewed Dec 2018

review from
8.0

Pros: As always

Reviewed Dec 2018

review from
10.0

JAL

Pros: JAL flights to LAX are always great. Good food too.

Reviewed Dec 2018

review from
10.0

Pros: Excellent service. Flight attendants had high standered. Clean, comfortable and very efficient boarding process. Loved it.

Cons: Nothing.

Reviewed Dec 2018

review from
4.3

Tiny seats, extra fees, operated by Jet Star

Cons: This was a JetStar flight, not JAL as the title says. I've only had good experiences with JAL. Despite paying for two pieces of baggage, I had to pay an extra charge. One of my pieces was a pair of light skis (5kg, well below the allowed 20kg) that were apparently too long for normal baggage. It is just another way to extract an extra fee. Seat spacing on Jet Star is dismal. Thankfully it was a short flight

Reviewed Dec 2018

review from
10.0

Pros: Everything ! Makes me what to travel to Japan more.

Cons: I loved it

Reviewed Dec 2018

review from
7.6

Pros: The service was excellent

Cons: Food needs improvement

Reviewed Dec 2018

review from
6.0

Plane was super old and outdated

Pros: Service was excellent

Cons: Cabin and all associates accessories, seats and entertainment center needed replacement. Electrical outlets didn’t work. JAL retire that plane

Reviewed Dec 2018

review from
8.6

Pros: Very comfortable and nice atmosphere

Reviewed Dec 2018

review from

10.0

Pros: Food was good. Good leg room. Smooth flight.

Reviewed Mar 2019

review from
10.0

Pros: The EMIRATES flight was nice. Japan airlines has good leg room.

Reviewed Mar 2019

review from
10.0

Pros: the Level of service and the Japanese culture was evident at every moment of this flight. Our boarding process was delayed by almost an hour, and it felt like every 5-10 minutes we had an update as to what was going on and why, then passports were checked early, and service was top notch.

Cons: In my perfect world, we would have updates way in advance if there are mechanical or airport issues but that is a slim to none chance. That is about it. Everything else was amazing!

Reviewed Mar 2019

review from
10.0

Pros: Quick flight

Cons: None

Reviewed Mar 2019

review from
10.0

Cons: Great experience all around. Need to improve access customer service support.

Reviewed Mar 2019

review from
10.0

Pros: Food was amazing and stewardess courtesy to passengers.

Reviewed Mar 2019

review from
10.0

Pros: The boarding process ran very smoothly and they dropped us off right in front of the stairs of the plane so we didn’t get wet in the rain amazing

Reviewed Mar 2019

review from
10.0

Pros: I did upgrade to economy premium which is why the flight was very comfortable. Would not have upgraded except I made a mistake in the currency conversion and thought the upgrade was cheaper than it was.

Cons: Did not really like the chef's cuisine as opposed to the one on my outward flight to Japan which was excellent.

Reviewed Feb 2019

review from
10.0

Pros: The crew provided excellent service and the food is really great.

Cons: My only issue was the other travellers not related to JAL. I was unable to properly sleep due to the toddler's whining and the senior who stopped me from reclining my seat.

Reviewed Feb 2019

review from
9.6

Pros: The crew was very friendly and cheerful. The beverage selection was very good and the food was decent. The on board entertainment is some of the best around. The boarding efficiency of JAL is the best I have seen.

Reviewed Feb 2019

review from
8.8

Pros: Good efficiency for boarding an good in air entertainment

Cons: Delayed for an hour while already boarded

Reviewed Feb 2019

review from
10.0

Pros: crew was professional, attentive and polite

Reviewed Feb 2019

review from
9.0

Pros: The flight crew

Cons: More space

Reviewed Feb 2019

review from
8.5

Pros: On time. Boarding was great. Flight wasn’t full so plenty of room to stretch out.

Reviewed Jan 2019

review from
10.0

Pros: Everything was great

Cons: Lower the price

Reviewed Jan 2019

review from
10.0

Pros: I like the guy who’s checking me in he’s very kind.

Cons: Food.

Reviewed Jan 2019

review from
10.0

Smooth, very smooth

Pros: Pretty much everything

Cons: Nothing

Reviewed Jan 2019

review from
9.6

Best Economy Experience Ever

Pros: From the food (dinner and lunch), to the spacious seats, to the impressive beverage selection, there is little I would change. The small touches, including coming through the cabin regularly with delicious green tea, made this a wonderful flight.

Reviewed Jan 2019

review from
9.0

By far my best airline experience

Pros: Two choices of meal, friendlier staff, better head cushion. Props to JAL.

Reviewed Jan 2019

review from
8.6

Pros: Two choices of meal and friendlier staff. Props to JAL.

Reviewed Jan 2019

review from
10.0

Pros: Perfect in all aspects. Will use them again for all my flights.

Reviewed Jan 2019

review from
10.0

Pros: Politeness.

Reviewed Jan 2019

review from
10.0

Service

Pros: The service are great!

Reviewed Jan 2019

review from
10.0

JAL

Pros: JAL flights to LAX are always great. Good food too.

Reviewed Dec 2018

review from
10.0

Pros: Excellent service. Flight attendants had high standered. Clean, comfortable and very efficient boarding process. Loved it.

Cons: Nothing.

Reviewed Dec 2018

review from
10.0

Pros: Everything ! Makes me what to travel to Japan more.

Cons: I loved it

Reviewed Dec 2018

review from
8.6

Pros: Very comfortable and nice atmosphere

Reviewed Dec 2018

review from

8.0

Pros: The crew were very friendly.

Cons: The entertainment selection is really small.

Reviewed Mar 2019

review from
8.0

Pros: they assisted my aunt very well all through out her flight

Reviewed Mar 2019

review from
7.3

Cons: The person who assisted me to check in didn’t even know about Global entry...

Reviewed Mar 2019

review from
6.6

Cons: Cabin crews need to learn how to smile.

Reviewed Mar 2019

review from
7.3

Pros: The crew

Cons: The foods could be better not up to the standard of EVA air on economy class

Reviewed Feb 2019

review from
8.0

Pros: Everything, the service and the food is great.

Cons: Keep it up

Reviewed Feb 2019

review from
7.0

Pros: Leg room at seats were spacious, comfy. However , toilets could be cleaner.

Cons: This is 2 nd time I flew JAL. And food was below average. Should offer cup noodles or biscuits if pax is hungry .

Reviewed Feb 2019

review from
7.3

Pros: Crew was courteous. Flight in general was uneventful which is a good thing.

Cons: Nothing to criticize. Flight experience was good but not exordinary.

Reviewed Feb 2019

review from
8.3

Pros: Complementary sake and great rice cracker snacks.

Cons: Come around more often to collect trash.

Reviewed Feb 2019

review from
7.0

Pros: Sky Time drink was interesting. Flight was on time.

Cons: More leg room. Better information on what is included as far as meals / drinks.

Reviewed Feb 2019

review from
8.0

Pros: Spacious leg room

Cons: Toilets can be cleaner . And food could be tastier with 2 choices .

Reviewed Feb 2019

review from
7.3

Pros: Spacious leg room.

Cons: The food is average. Could be much better. Eg, serve eggs like omelette for Breakfast. Only one choice . The other choice could be Jap menu vi differing it’s s Japanese airline. Flew JAL 2 yrs ago too. Food was not good. Also , toilets could be cleaner. There’s always a pungent smell.

Reviewed Feb 2019

review from
8.3

Pros: Privacy of window side seat

Reviewed Feb 2019

review from
8.0

Pros: Crew very helpful. Seat roomy.

Reviewed Feb 2019

review from
7.0

Pros: Seat was spacious. Crew was nice.

Cons: Lack of individual air vent make the flight uncomfortable. I was too warm and unable to sleep even though it was an overnight flight.

Reviewed Feb 2019

review from
6.6

Cons: The food and drinks were sub-par

Reviewed Feb 2019

review from
8.0

Pros: Everything

Cons: Nothing

Reviewed Jan 2019

review from
7.0

Love the Haagen daz but food portions are small

Pros: I loved the Haagen daz ice cream. Loved that they have USB ports.

Cons: Portions of food is small. Entertainment selection could be better organized; ie comedy tv shows, drama tv shows, Japanese tv shows.

Reviewed Dec 2018

review from
8.3

Pros: Smooth ride

Reviewed Dec 2018

review from
8.0

Pros: As always

Reviewed Dec 2018

review from
7.6

Pros: The service was excellent

Cons: Food needs improvement

Reviewed Dec 2018

review from

2.0

Cons: Air on the plane was stuffy

Reviewed Feb 2019

review from
6.0

Pros: Seat in biz on 380 was comfortable. Crew good not great.

Cons: Food terrible. Seat maintenance not good. Armless and remote didn't work properly. Boarding needed work. No biz priority.

Reviewed Feb 2019

review from
6.0

Cons: Check in and apps stuck in 80'

Reviewed Feb 2019

review from
2.3

Pros: was not able to board and was checked in 4 hours in advance

Reviewed Feb 2019

review from
2.0

Pros: No... no... no....

Reviewed Feb 2019

review from
6.0

Cons: Be able to select seats online within 24hours of flight for free

Reviewed Jan 2019

review from
6.0

Cons: More movie selections

Reviewed Jan 2019

review from
4.0

Flight was delayed

Cons: No service. No drink, no snack, flight delayed. Missed last bus from airport to station at base where stationed. No happy

Reviewed Dec 2018

review from
2.0

I never got on the flight

Cons: Please contact me-I was in a car accident on way to airport and was in hospital-missed flight-too another flight next day-would like a refund

Reviewed Dec 2018

review from
2.0

Cons: Please contact me immediately!

Reviewed Dec 2018

review from
4.3

Tiny seats, extra fees, operated by Jet Star

Cons: This was a JetStar flight, not JAL as the title says. I've only had good experiences with JAL. Despite paying for two pieces of baggage, I had to pay an extra charge. One of my pieces was a pair of light skis (5kg, well below the allowed 20kg) that were apparently too long for normal baggage. It is just another way to extract an extra fee. Seat spacing on Jet Star is dismal. Thankfully it was a short flight

Reviewed Dec 2018

review from
6.0

Plane was super old and outdated

Pros: Service was excellent

Cons: Cabin and all associates accessories, seats and entertainment center needed replacement. Electrical outlets didn’t work. JAL retire that plane

Reviewed Dec 2018

review from

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