Recent Reviews
- All reviews
- Positive
- Neutral
- Negative
-
10.0
The crew Service
review from
-
8.6
Very warm attendants Excellent food for the price paid Highly professional crew Efficient boarding and ontime takeoff
review from
-
2.3
Crew that joked around and made loud laughters during flight Nonchalant crew serving attitude with reckless, indifferent safety demonstration Tasteless snack Delayed takeoff and prolonged landing AC as cold as in a fridge
review from
-
10.0
There was more leg room than most airlines, friendly staff, and good movies and food selection.
review from
-
9.0
Comfortable and service was pleasant Like all of it except lack of vegetarian option for food
review from
-
2.0
I reserved Korean air but it was Japan air line. I was really difficult to web-check in to find my reservaiton.
review from
-
9.3
I was accompanying my 92 year old mkm, flight attendants were so helpful in every way. Pre-checking online needs improvement. I was unable to do it and speaking to JAL was difficult; no one was answering the phone.
review from
-
2.0
Nothing at all I purchased a flight through one of the participating vendors on kayak for a major airline and accidentally chose the wrong departure date. I never received a confirmation email and therefore missed the flight. I understand and take full responsibility for booking the wrong departure date but when I tried to change it after missing the flight I was told that the airline policy was to charge a $300 change fee plus $30 for the third-party vendor. Because this was booked as a round-trip this vendor was attempting to charge me $330 plus the full price purchase of a new ticket as the "change fee". For some reason I was unable to explain to the person on the phone that it made no sense for me to pay full price for a ticket plus give that vendor an extra $330. I was forced to eat the entire round-trip ticket and of course save $330 by just hanging up and booking a new flight. I have course book a new flight directly with the airline. I could not even fly standby on the next flight with the airline because they told me they were unable to assist me in anyway because I booked through a third-party vendor. There were plenty of seats available on the next flight and I would've been able to fly standby had I purchased directly from the airline. Never again
review from
-
10.0
Japan Airlines still provides all the services to make for a comfortable journey. The airline staff are excellent, the food is good and there are no bag fees. I did not like that we could not book our seats until 72h before departure.
review from
-
4.6
Each seat had their own screens, and there was a small footrest available for each seat. The food was uncharacteristically bad for JAL. They served some sort of French chef's dish that was terrible. Normally, JAL has great food that I love to eat. The plane was also pretty old so it felt more cramped than usual, and the seats we uncomfortable.
review from
-
10.0
The crew Service
review from
-
8.6
Very warm attendants Excellent food for the price paid Highly professional crew Efficient boarding and ontime takeoff
review from
-
10.0
There was more leg room than most airlines, friendly staff, and good movies and food selection.
review from
-
9.0
Comfortable and service was pleasant Like all of it except lack of vegetarian option for food
review from
-
9.3
I was accompanying my 92 year old mkm, flight attendants were so helpful in every way. Pre-checking online needs improvement. I was unable to do it and speaking to JAL was difficult; no one was answering the phone.
review from
-
10.0
Japan Airlines still provides all the services to make for a comfortable journey. The airline staff are excellent, the food is good and there are no bag fees. I did not like that we could not book our seats until 72h before departure.
review from
-
2.3
Crew that joked around and made loud laughters during flight Nonchalant crew serving attitude with reckless, indifferent safety demonstration Tasteless snack Delayed takeoff and prolonged landing AC as cold as in a fridge
review from
-
2.0
I reserved Korean air but it was Japan air line. I was really difficult to web-check in to find my reservaiton.
review from
-
2.0
Nothing at all I purchased a flight through one of the participating vendors on kayak for a major airline and accidentally chose the wrong departure date. I never received a confirmation email and therefore missed the flight. I understand and take full responsibility for booking the wrong departure date but when I tried to change it after missing the flight I was told that the airline policy was to charge a $300 change fee plus $30 for the third-party vendor. Because this was booked as a round-trip this vendor was attempting to charge me $330 plus the full price purchase of a new ticket as the "change fee". For some reason I was unable to explain to the person on the phone that it made no sense for me to pay full price for a ticket plus give that vendor an extra $330. I was forced to eat the entire round-trip ticket and of course save $330 by just hanging up and booking a new flight. I have course book a new flight directly with the airline. I could not even fly standby on the next flight with the airline because they told me they were unable to assist me in anyway because I booked through a third-party vendor. There were plenty of seats available on the next flight and I would've been able to fly standby had I purchased directly from the airline. Never again
review from
-
4.6
Each seat had their own screens, and there was a small footrest available for each seat. The food was uncharacteristically bad for JAL. They served some sort of French chef's dish that was terrible. Normally, JAL has great food that I love to eat. The plane was also pretty old so it felt more cramped than usual, and the seats we uncomfortable.
review from
