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Pros: Plane was on time.

Cons: Food was mediocre and overpriced. They should review foot exercises on long flights. They should also offer free water.

Pros: Aircraft was nice. Service good.

Cons: 1.5 hours late. Missed connection and therefore cost me $399 dollars in unused tix plus having to buy bus ticket. No agent at plane upon landing to deal with re booking despite announcement stating there would be.

Pros: Nice customer service at check-in to help with our bags.

Cons: Was not well-informed about the excessive baggage fees at the time of purchase. You have to pay for everything on the flight - food, drinks, entertainment.

Cons: Jet star are the most fraudulent airline I have ever had the displeasure of dealing with. Their entire set up is a scam and airlines such as these should have the license to provide international travel revoked. $120USD extra charge for a single bag. Extra charges for transportation between terminals. Extra charge for absolutely everything. Not a single offer of water on a 10 hr flight with children.

Pros: The crew was amazing, the seating was HORRIBLE. It was an extremely long flight seats should have been even a scotch more comfortable with even a teeny bit mote leg room

Cons: Seats were too crampped.

Pros: Very kind staff on the flight, I was very happy with the flight. Lots of new movies to watch, which is nice since I’m never able to sleep.

Cons: The lady sitting behind me putting her feet on me... not a fan.

Cons: The check in counter could open earlier. The line up was long. Our flight leaves at 0210 to Nanjing while the flights to Beijing leaves at 2:30 yet the check in counter open earlier than ours.

Pros: The food was very good.

Cons: The amenities and how i was treated was poor. They cater to Chinese people only. Will not fly again.

Pros: Comfortable flight. Good crew. Easy checkin.

Cons: $4 for a cup of coffee?!!!! No thank you. And not a single pretzel without charge. Geez.

Pros: Very efficient check in and boarding. Didn’t weigh carry on bags.

Cons: Don’t even offer free water.

Pros: 160 dollars per check on and on the flight nothing is free they waont even give you a drop of water unless you pay and we had a 10 hour flight with them no food or water unless you whip out that credit card

Pros: The cost of the flight couldn't be beat. And aside from the last minute change in flights due to a cancelled flight the actual flights and flight crew on both flight were excellent.

Cons: Having my original direct flight cancelled and being rebooked with a stop before Sydney. Caused issues with having to go through customs then to recheck bags and transfer from an international terminal to a domestic terminal with a very minimal amount of time afforded between connections especially since the 1st leg landed late. The only compensation was a $50 discount on another flight which in all honesty is no compensation at all since I don't fly to Australia on a regular basis so not likely to be flying with Jetstar over the next 3 months. A comp meal would have been more appreciated for the disruption in my flight plans that caused me to get into my destination later then planned.

Pros: Very welcoming crew, kept us informed of any changes

Cons: The seats are old, no entertainment, really not the quality I expected for an international flight

Pros: Great hospitality

Cons: Food was mediocre

Pros: Nothing was real impressive but nothing really bad for a budget airline.

Cons: the food, entertainment options (movies) the service including drinks, the plane itself and the overall airline could all be much better.

Pros: The crew was amazing! The seats in a business class were very uncomfortable.

Cons: It’s hard to compare after my recent flight on Emirates which was superb.

Pros: Excellent crew!

Cons: Room was quite cold.

Pros: Food, entertainment, comfy seats, quiet sleeping time

Cons: Some of the head phone connection did not work

Pros: Boarding was quick and the crew was very pleasant.

Cons: I noticed duct tape repairs on the chair in front of me. Also the armrest between my partner and my chair was broken and wouldn't stay up. The food was average. I've noticed a huge decline in food quality from 4 years ago. Also the airline's choice to serve stinky fish on a plane was questionable.

Pros: The crew was friendly and attentive. They worked hard to make the long flight as enjoyable as possible. The food was bland and uninspired. The in seat entertainment had a great variety though it stopped working with about an hour to go so that was frustrating.

Pros: People were friendly

Cons: It costs money for food and entertainment and drinks!! 10 hour flight and no snacks or drinks :((

Pros: The only thing i liked wad the quick boarding and the fact that the flight was direct.

Cons: I think it's ridiculous to have a 10 hour flight and not give anything complimentary no soft drink no snacks nothing. I have been on domestic flights of two hours and gotten more. I also think its crazy to charge people $10 for entertainment like every other flight ive ever been on its included. For quite a long fight i thought it was a shame.

Pros: Great price comfortable flight and great staff from the beginning until landing. Accommodated our baby extremely well allowing us a row to ourselves

Pros: Very efficient check in and boarding. Didn’t weigh carry on bags.

Cons: Don’t even offer free water.

Pros: The crew was fantastic. They were incredibly polite and accommodating. This was my first time flying for more than three hours (15 hours from Houston to Auckland) and it really could not have gone much better.

Cons: Always need a little more legroom in economy but it's a small sacrifice for getting an affordable flight.

Pros: wasn't able to incline my seat...

Cons: being able to incline my seat...

Cons: Great flight. Would have been nice to have on board wifi.

Pros: The plane, seat, food, amenities, staff, etc were all world class

Cons: LAX immigration is a nightmare but not NZ fault.

Pros: I liked the entertainment that's it lol

Cons: Didn't like the delayed flight at all which had us literally running for our connecting flight which meant we didn't have time to eat after a 10 hour flight which had the most horrible food and menu I've ever seen so I literally starved for a whole day thanks to jetstars horrible menu and also did not get my luggage till 2 days later worst experience I've ever had not happy to pay $1200 and starve #worst experience ever!!!!

Pros: Plane was on time.

Cons: Food was mediocre and overpriced. They should review foot exercises on long flights. They should also offer free water.

Pros: Comfortable flight. Good crew. Easy checkin.

Cons: $4 for a cup of coffee?!!!! No thank you. And not a single pretzel without charge. Geez.

Pros: Great price comfortable flight and great staff from the beginning until landing. Accommodated our baby extremely well allowing us a row to ourselves

Pros: The crew was very nice and attentive to the needs of all, but especially to the senior citizens and families with small children.

Cons: The assignment of seats for the Gold card members.

Cons: Sehar for Ramadhan may be improved as we have no other option and neither time to do it outside plane

Pros: Literally didn’t like anything from boarding to touchdown

Cons: Nicer more helpful crew. More leg space. More air temperature control abs cleaner bathrooms

Pros: Amazing crew

Pros: Left in time and flight had no incident

Cons: I didn’t like the fact that my luggage was lost. This is a big issue after traveling so far to have no luggage. Especially as I’m staying 45 days! I’m praying it will be found.

Cons: The flight is long

Pros: The entertainment was free.

Cons: Paying $50 to process my Visa at the counter.

Pros: seats were comfortable, flight attendants were pleasant.

Cons: they even charged $4 for coffee, tea, orange juice, etc. everything has a price. By the time you get done paying high prices for all the free or low priced things from other airlines, there is not enough price difference to make it worth while.

Pros: Nice flight crew.

Cons: Extremely long queues for checking in.

Pros: I liked the entertainment

Cons: The flight is long

Pros: Friendly and helpful agent at check-in. Price was good, but...

Cons: Didn't know it was cheaper to pay for luggage when buying the ticket so I had to call up and was still charged more than what was listed. Plane was crowded and leg space was very tight. They charge for EVERYTHING and don't even offer a cup of water.

Pros: The lady at check in counter was efficient and friendly. Has free movies in-flight.

Cons: LiMited hot food items

Cons: Spent almost 200 dollars for baggage and seating. They lost my luggage and it took 3 days to get it back, finally. On my flight back they messed up my seat. I booked an aisle seat and got something right in the middle. When I told them I payed for seating they told me that you can pay for it but they still don't guarantee that you get the seat. Why exactly do I spent money on seating then? I'll never fly jetstar again.

Pros: Flight itself was OK. No free warm drinks a bit pissing off.

Cons: Our luggage was not properly transferred in Sydney and then the recovery action was very slow and as if nobody cared.

Cons: Not given the option of purchasing baggage at booking our & then were charged over $80 just for a measly 15kg a bag. A 10 hr flight & no meals unless you're willing to pay $25 a meal. Should have paid a bit more for a nicer airline by the time we added what we needed I'm sure we still would have saved $ traveling with a different airline.

Pros: The complimentary in flight entertainment was a welcome treat. Was it due to Thanksgiving?

Cons: The flight is long

Pros: Flight was Ok

Cons: Flight attendants not very attendant. Very diffecult to even get a glass of water. Also would not pick up any trash. I cannot recommend this airline

Cons: They control the windows during flight on the 787 so the whole plane is very dark. Like we are all under their control and will be arrested if we even move. Awful atmosphere. I paid for a window seat to see the ocean and I saw it through a window dimmed 80%. Food close to awful. Crew ok.

Pros: Room on the plane, layout of the plane, early arrival

Cons: Add CNN news to your tv channels

Pros: In flight crew were very nice and helpful

Cons: More snack option

Cons: Everything with airline is fine just people who flying in China are OMG! Be ready to hear and smell. Disgusting

Pros: the crew

Pros: The WHOLE flight was horrible. The crew in the airport extremely unhelpful. The boarding was horrible. The seats were not put together properly, the whole ride was extremely turbulent and we got stuck in the air for 45 mins NC of weather, I knw that's not the plane crew fault on that one

Cons: EVERYTHING. food was not good either

Pros: Newer planes

Cons: Better foos stewards

Cons: Wifi didn't work

Pros: Crew was supportive

Cons: Improve food quality and variety for vegetarians

Pros: The free entertainment was nice.

Cons: We didn't book our bags when we booked our flight because we didn't know how much luggage we were going to need. At checkin at the airport, they wanted to CHARGE US $1,535 for 55kg!!!! I will NEVER use this airlines again, no matter how much cheaper they are than the others. Also, Nothing on the menu was complementary- not even the water.

Pros: Friendly and helpful agent at check-in. Price was good, but...

Cons: Didn't know it was cheaper to pay for luggage when buying the ticket so I had to call up and was still charged more than what was listed. Plane was crowded and leg space was very tight. They charge for EVERYTHING and don't even offer a cup of water.

Pros: Comfortable flight. Good crew. Easy checkin.

Cons: $4 for a cup of coffee?!!!! No thank you. And not a single pretzel without charge. Geez.

Pros: Good flight. On time. Friendly staff. Good price. I read about and paid for bags in advance. 787 is a great plane.

Pros: Efficient crew and boarding.

Cons: Hard to see movies overhead due to brightness of cabin.

Pros: Polite

Cons: More selections for movies . Fresh veggies or fruit in meals.

Pros: Fuji was Great

Pros: Overall it went quickly.

Cons: It was little disorganized at the gate, there were several crying babies, and someone was throwing up behind me.

Pros: I checked in late in Charlotte and they reassign my seats. I asked if there were any seat that would give me more leg room and was told the plane was full. They I was asked if I wanted to move to a window seat, which would have given me less leg room. Then I was asked to show my passport after I was in my seat. I was not provided with any explanation.

Cons: Nothing. I would strongly recommend the crew gets training coaching f I would strongly recommend the crew get some training on cultural diverse.

Pros: Worst food on flight m service

Pros: Everything was fine. I have flown with Qantas many times, and it was same as usual

Cons: I had no problems

Cons: Way too cramp even for airplane standards. When food was served, it’d take at least 30 minutes for the flight attendants to collect rubbish, and since the seats are so small and I can’t keep the tray table open without pinching my spleen, it was really terrible. I paid extra for an aisle seat and was told there weren’t any.

Cons: You could have warned about the 2nd bag fee! I paid $80 for having a 2nd bag!

Pros: Great and attentive crew. Solid in-flight entertainment. Pilots got us to destination 20 mins early!

Cons: 1) It's pretty standard to offer a small toiletries pack (eg. Eyecover, toothbrush/paste, etc) on long-haul flights for other airlines. 2) Felt ripped off paying $50 for "preferred economy" seats that looked/felt identical to standard economy seats. Should be marketed as just priority boarding.

Pros: Airline is pretty good

Cons: I had a horrible experience booking with Kayak because normally I should be allowed two bags to check in but I was only allowed one because I booked through kayak.

Cons: Perfect flight. Delicious meals. Great crew.

Cons: Baggage fees were rediculously high.

Pros: I liked the entertainment that's it lol

Cons: Didn't like the delayed flight at all which had us literally running for our connecting flight which meant we didn't have time to eat after a 10 hour flight which had the most horrible food and menu I've ever seen so I literally starved for a whole day thanks to jetstars horrible menu and also did not get my luggage till 2 days later worst experience I've ever had not happy to pay $1200 and starve #worst experience ever!!!!

Pros: Flight itself was OK. No free warm drinks a bit pissing off.

Cons: Our luggage was not properly transferred in Sydney and then the recovery action was very slow and as if nobody cared.

Pros: I liked the atmosphere and safety

Cons: The food isn't that good