Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Cons: "Food was great, flight attendant were very friendly and helpful and eager to make sure I was comfortable, ANA rocks as a awesome carrier; my goto airline when it’s time to cross the pacific again"
Pros: "The flight attendents were very attentive. I started to havecan upset stomach on decent and the attendent checked in on me to see if I needed any help, she got me a botte of water and checked in on me again once we had fully landed. I really appreciated the concern and care they showed."
Pros: "Honestly everything went really well. Like the title say, it was easy booking, a great price, and I got some wonderful memories to bring home."
Cons: "I did think about changing my departure time but the ticketing agency didn’t relly quickly enough so I was stuck. Luckily it worked out."
Pros: "The cabin crew was great in services"
Cons: "Priority not thought"
Pros: "Everything on time"
Cons: "no outlet to charge phone"
Pros: "Even though the flight was around 45 min, still got a nice cup of consomme soup while I was working on the in-flight WiFi. Overall good for a short flight but basic interior with poor visibility of safety video on 787-9."
Cons: "Boarding is a bit chaotic. Only people at the front of the queue can see the correct places to stand, so many people were trying to push in the front of the queue because the signs weren't visible from some angles or from far away. Basically couldn't see the inflight safety videos from my seat (17K) because of the curvature of the overhead bins and positions of the few screens (no seat-back monitors)."
Pros: "Service by the crew and how boarding is organized by different queing lines for quick and more efficient boarding process."
Cons: "The personal entertaiment touch screen worked intermitently. When the touch screen did not work, i had to use the remote control to do what i want it to do. Boarding process experience can be improve with better sign for the queing lines and have boarding crew station at end of every quing lines to make sure all passengers are queing in the correct line."
Pros: "Economy seats were spacious and same size as Economy Plus seats of United. Clean. Crew was amazing, helpful and friendly."
Pros: "Everything about ANA flight was excellent. From service to food and entertainment was spot o. Will now fly ANA flights to Asia if possible."
Pros: "Service, staff, and food were all above-average as compared to other companies with whom I've flown"
Cons: "Spacing was a little bit cramped, and side-to-side leg-room was so cramped that my neighbor fell asleep, spread his legs and suddenly had no where to escape. Made sleeping difficult/impossible."
Pros: "Crew was very nice and accommodating ... refreshing change."
Cons: "Hoping for different movies on the long flight back...and less R rated ones...some different games (like trivia) would have been nice."
Pros: "I traveled with my wife and twin sons who turned two last month. It was our first time to fly with the boys, and we were nervous about the flight for this reason. Thanks to ANA's staff both on the ground and in the air, everything went very smoothly. When we arrived at Haneda Airport (around 1:30pm), we went to the Special Assistance counter to get a stroller. The staff was friendly and patient, and didn't rush us at all. (It took a little while to get our things in order.) I was surprised to learn that we could check in from there, drop off our checked luggage and receive boarding passes, as well as an airport stroller. In addition, the boy who was awake at the time received an ANA airplane clip. We didn't get to the gate in time for pre-boarding. I was dismayed to find out that we'd have to take a bus to the aircraft. We had the maximum number of carry-on bags, plus two babies, only one of whom was in a carrier, and we learned that the stroller couldn't go on the bus. A gate agent brought our carry-ons onto the bus. She found priority seats for us and a place nearby to fit a bag that couldn't fit on one of our laps. On board, the cabin attendants were attentive and friendly, and gave toys to the boys. When we arrived at Hagi-Iwami Airport, two of them even carried all of our carry-on bags off the plane for us. (They also helped with our carry-on luggage upon returning to Tokyo. In fact, we had forgotten to reserve a stroller for when we deplaned, and a flight attendant tried to find one near the gate, to no avail.) When I think about all the positive experiences we had in a span of about three and a half hours, I am amazed at all the different people who helped to make our journey easier. I cannot imagine it happening in my home country or on most airlines I have flown."
Cons: "Only the fact that we had to take a bus to the aircraft at Haneda, but the gate agents made it very easy for us."
Pros: "Nice 777 plane, good snack"
Pros: "Prepackaged sandwiches were so so. Crew were friendly and helpful. Leg room was pretty good. Bathroom had a lot of amenities."
Cons: "The seats are kind of flat."
Pros: "Good service"
Cons: "baggage was broken."
Pros: "ANA use the Boeing 787 for this leg of the journey. This is the best plane flying in the air right now."
Cons: "Nothing to dislike."
Pros: "I like the cup holder ring and the coffee stirrer. Blanket thicker than United’s."
Cons: "It really has nothing to do with ANA per say. The check-in counter at LAX was unpredictable. I felt sorry for the elderly Japanese who had to wait for the counter to open"
Pros: "It was short."
Cons: "Two key issues: 1. Split up seating 2. Required to pick up and check baggage with limited time due to customs check. 1. They split up all four of our seats (despite booking more than 30 days in advance). Our seven (7) year old daughter was by her self. So was our fifteen (15) year old son. When we addressed it to baggage check (part of major issue number 2), they put two seats together, across an aisle, with both children in them. We obviously just sat one of the adults with the seven year old. This was not just us. SEVERAL families had children seated alone and spread all over the plane. ANA needs to require grouped seating for children under thirteen (13) years old with an adult. 2. Tokyo Haneda is the only airport I can think of where I have to pick up and check baggage again just to clear customs. The flights were 1 hour and 45 minutes apart. With nearly an hour dedicated to getting baggage claimed and getting through customs, we barely had time to fix two of our split seats (see issue 1) and rush via a free bus route that took 6 minutes (luckily we were first stop) to get us to domestic terminal 2. We were then lucky again because we made it through security quickly and our gate happened to be right next to the security check we chose. Another side piece: Haneda Domestic Terminal 2 has four security check areas (A-D). We saw no identifying marks indicating which were closest to which gate. Our bags have already been through a bag check process. Feel free to run them through security scans. Don’t make us wait to collect them just to walk them through the customs desk and check them again."
Pros: "4-5 hours of lights out for sleeping, good selection of movies to make the trip go by quickly. Tasty food selection."
Cons: "Seats in economy were narrower than Eva Airlines"
Pros: "Seating was comfortable, staff were very attentive and obliging, offered tea, coffee water etc frequently. Blankets were also on offer. No comments to make in food or entertainment as not on offer ( as a domestic flight would not expect them)."
Pros: "Seats and service"
Cons: "No complaints"
Pros: "Excellent, polite service, very comfortable seats."
Pros: "the place. new. lots of space for the legs. air inside the plane was better than others."
Cons: "kosher food is a no go. you need to improve this. also to hold fruits for vegi clients."
Pros: "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
Pros: "Flight attendants were very professional and ANA is a very organized airline. I would definitely fly ANA again."
Cons: "I asked to move my seat to an aisle seat in order to not disrupt a neighbor when needing to use the washroom and was kindly given another seat by the flight attendant but then was later asked to move back to my center seat. Having me move around caused confusion and made a ackward situation for me."
Pros: "Good food and service"
Cons: "Delay too much time"
Pros: "Great service and great food"
Cons: "No complaints from me"
Pros: "Love the plane itself. It felt like it was new and it was very comfortable."
Cons: "Sometimes I am unable to understand what the announcements are saying. Probably due to the accent and volume of voice."
Pros: "Efficient and uneventful"
Pros: "This was a pleasant flight. The crew was very friendly and considering I almost missed my flight, due to my own negligence, the airline was amazing in making sure I made it."
Cons: "I can't think of anything to not like. It was a short and easy flight."
Cons: "Very hard landing."
Pros: "Service was amazing."
Pros: "ANA staff are generally well trained (but are you really allowed to land with your laptop open on your lap as some people were?) ... good service overall, good movie selection, food varies from OK but boring to very good indeed ."
Cons: "Both meal A and B selections would have caused problems for people with shellfish allergies. One was a seafood doria so they have me the other meal. The other had a sauce with seafood extract in the ingredients. I can read Japanese so didn't eat it, but there wasn't any English information on it."
Pros: "Excellent service, friendly staff, smooth check-in and boarding. I love the simplified, smaller Boarding Pass that can actually fit into your passport and doesn't stick out as a sore thumb."
Cons: "Nothing, really."
Pros: "ANA is always prompt, even when there are delays. The flight attendants are always kind and polite."
Cons: "Today's flight was delayed and set back arrival by twenty minutes."
Pros: "clean seat and tray"
Cons: "poor movie selection. slow cleanup after meal (more than 1 hr)."
Pros: "very good service comfortable seat"
Pros: "Respectful and thoughtful passengers and crew make all the difference."
Pros: "Nothing really major to complain about but nothing that went the extra mile..."
Cons: "The food was sub par.... And the service was very minimal. I felt that there were too few flight attendants for the large capacity of the Triple 7."
Pros: "From ticketing/check-in to flight crew personnel; they ensure you are taker care of."
Pros: "Very efficient, very fast boarding. Crew was polite."
Pros: "Very quiet. Plane very clean"
Pros: "I liked my seat. It was in the first row behind first class. The ticket lady was very nice and patient"
Cons: "I was very frustrated because I thought I had 90 minutes between flights but by the time I got my luggage it was too late to get my scheduled plane. This forced me to wait two hours for the next plane after I had been on a plane for 13 hours."
Pros: "I liked that they feed us good food, and we were feed several times. We were also offered several drinks, and all the flight attendants were extremely nice. We would fly Ana airways all the time if given the chance. Seats were very comfortable and spacious."
Cons: "I liked everything, everything was excellent"
Pros: "All flights were on time or early."
Pros: "Although there was a little delay on boarding, everything went well and will fly with ANA again."
Cons: "It was a 4+ hr flight, so some food would have been good. Could have given protein shakes or something."
Pros: "The staff was exceptional with the distance to loading the plane and with serving us food. It was flawless."
Pros: "The entertainer system was down all of the flight, could not charge my phone. Crew was polite but Curt."
Pros: "No issues with this flight."
Cons: "Not delayed"
Pros: "How ferindly they where get on airplane and caring they where the hold time on the flight"
Cons: "They bathroom up front airplane should be first class and back airplane have there bathrooms"
Pros: "Crew. Alcohol and water bottles. Food. Entertainment. Comfort"
Pros: "Exit row seating for no extra charge"
Cons: "Seat mate not friendly"
Cons: "Delta Comfort isn’t so comfortable. Seats are too skinny."
Pros: "I asked at the gate to change my seat in row 30 because I was not next to my husband. The crew arranged this! Loved the leg room! Service was perfect."
Cons: "Flying first class!"
Pros: "Crew very friendly and courteous"
Cons: "Would’ve been nicer to have lunch rather than breakfast"
Cons: "I upgraded to Premium+ and it did not feel like an upgrade from a comfortability standpoint."
Pros: "Al the amenities were provided."
Cons: "In this day and age Wi-Fi should be provided always. Unfortunately it wasn't on the flight from Tokyo back to Los Angeles."
Pros: "The entertainment system was good and they had free text messaging through the plane’s wifi network."
Cons: "The plane stank. I was 3/4 in the back of the plane and there was a strong pee odor."
Pros: "Excellent crew!"
Cons: "Need better snacks."
Pros: "suites in business class were nice but doors were not functioning very smooth"
Cons: "The plane was very hot during flight and could not be adjusted according to the crew. Exactly the same flight last month was much more comfortable"
Pros: "Plane was on-time, that was the only thing nice to say about this flight."
Cons: "First, I was charged $100 because my bag was 3 kilos over weight. Second the seats in Comfort Plus were old. The recline was weak and there were no foot rests. For a cheaper flight on American, the seats have those amenities making it easier to sleep. Plus the food was inedible."
Pros: "Quick flight"
Cons: "Old plane"
Pros: "wow, got in 3 minutes early, its a short flight, but its no joke trying to get out of ATL on time! Great job!"
Cons: "I was flying from CDG to LGD and my bag was lost, yet the baggage claim system showed it arrived...... Thankful I packed some essentials in my carry on. The bigger issue will be dealing with my medical insurance company to get medications replaced that were in the checked bag."
Pros: "The gluten-free dinner was amazing. There was even gluten-free bread! Also, I always appreciate the free Wifi for messaging!! Also, despite there being a lot of turbulence, everyone did well. I prayed for safety and for the pilots and crew; the turbulence stopped after that and our arrival wasn't all that delayed."
Cons: "The gluten-free breakfast was extremely disappointing. Yogurt, a tiny cup of fruit, and veggie sticks??? What about a gluten-free English muffin with egg instead? The boarding was a little confusing. I was one of the last to board in my group because I couldn't see from where I was sitting - I thought priority was still boarding, but group 2 was already up. Also, please be more kind to baggage."
Pros: "I got home on the day I planned."
Cons: "This is the second time we've flown from NYC to SC on Delta and it's the second time they messed around with the departure time. We actually got back to SC pretty much on time but the confusion is aggravating and stressful when you're ready to get where you are going. Both times we got to SC when scheduled and Delta appears to think that makes everything fine. Not quite..."
Pros: "Roomier than a lot of airplanes."
Cons: "Bumpy ride. Nobody's fault."
Pros: "Good price, good boarding and arriving, friendly and quick crew, LOTS of fluids. Restrooms cleaned frequently!! Great legroom."
Cons: "Seat bottom cushion was to hard. Food should have an Asian option, the touch panel display of entertainment system worked very slow and poorly, was hard to navigate."
Pros: "Seating was ok but had better for a premium coach."
Cons: "The tv screen. Touch pad was not working properly on both legs."
Pros: "Close to on time"
Cons: "No peanuts! Why can't they be an option? 4 hour flight and all we get is snacks? pretty cheap!"
Pros: "Nice big plane."
Cons: "Ran out of fuel and had to divert to Birmingham. Disappointed. Turned into a 3-4 h delay. When we got to ATL our gate was occupied. All in all very poor service. Delta is better than this."
Pros: "drink carts came around twice"
Cons: "Even though there were sunchips available, they were not giving them out to everyone. Only the people that paid up in coach got the sun chips. The rest of us got these sad bag of pretzels and cheesey snacks. So sad. Why wouldn't Delta offer the same snacks to everyone? Seems like such a small additional cost compared to such an offensive action. The money you save is certainly lost in bad publicity."
Pros: "easy but long day coming home"
Cons: "however on the initial trip to cozumel we where rerouted from kc to huntvilles therefore missing our connecting flight to cozumel so the airline was accomodating and reseated us on a flight to cancun instead and I was thankful but i know that that flight was cheaper when i booked this but i didnt want to make the treak to cancun and bus and then ferry to cozumel but ended up doing that anyway is there any way at all to be compensated for the diffrence I am not upset at all but that made for a really long day getting there Just putting it out there"
Cons: "Flight was moved up from 830am departure to 6am departure with very little notice, and my layover was reduced from almost 2hrs to 30 minutes. Then, my bag was lost. Terrible."
Pros: "Empty seats, room to spread out"
Cons: "Got in over an hour late. 140am"
Pros: "Love the new in-cabin wi-fi, USB charging station, and menu of in-flight entertainment and resources on the individual flatscreens."
Pros: "The flights were smooth, it was an easy process"
Pros: "I was not able to change seats..."
Cons: "I did not board this flight as the previous one from Tokyo was late by an hour. Delta did not do ANYTHING to help us pass immigration and customs the fastest possible way. They sent us with the luggage to another terminal and had no signs or attendants to tell us where we recheck the bags. In the end we were late for the flight but Delta did not care!!! They tried putting me on a flight to SLC with a connection! Overall, I am VERY unhappy with them! Zero stars is what they deserve."
Cons: "I was sitting in the last row and the bathroom smell was hard to deal with."
Pros: "The crew was very nice, professional and overall excellent."
Cons: "I don't care for the MD planes."
Pros: "Standard Flight boarded fast everything went smooth"
Pros: "Typical flight, all went well. Special services picked me up at the plane."
Pros: "on time, clean, prompt."
Cons: "It was late and i missed my next flight"
Cons: "No food, no entertainment."
Cons: "The flight was delayed for boarding, then delayed for take-off, then circled LaGuardia for an hour, diverted to JFK. They indicated weather, but JFK is 9.6 miles away... so weather really??!!"
Pros: "I had a guy offer me his window seat. Nice guy. It was only 2 hrs. We arrived on time. Pretzels and drinks."
Cons: "No entertainment."
Pros: "Both flights landed early. Flight attendants were excellent and very helpful."
Cons: "Small plane to Minneapolis with one bathroom and the flight to sna didn't have my request for a gluten free meal."
Pros: "The time traveled to get to my destination! It would not be my choice if I was to fly again."
Cons: "The customer service. The flight attendants needs to take some more training on how to provide a better service to paying customers. The seemed a bit unfriendly!"
Pros: "Efficient boarding. Friendly service."
Cons: "No fruit and cheese available to purchase one the flight. Need more than cookies"
Pros: "The crew was amazing"
Cons: "The WiFi"
Pros: "Space, seats, movies."
Cons: "I was on a seat at the end, after my seat, the stewardess had their closet and they kept hitting (very strongly) the back of my seat with the door, all the time. They woke me up several times. So not good."
Pros: "Best flight crew I've ever had."
Cons: "A free upgrade to first class"
Pros: "Super confortable"
Pros: "The crew was okay. The seat was good."
Cons: "Better service but the flight was great."
Pros: "Crew was attentive"
Cons: "We sat on the runway for an hour."
Pros: "The crew, the airplane, and the drinks were great."
Cons: "The food was just ok."
Pros: "Thanks for the good care."
Cons: "Beta information for the flight"
Pros: "The crew was great and the snacks provided were delicious!"
Cons: "The plane felt slightly outdated and was pretty loud the first part of the flight"
Pros: "Lots of entertainment from music to podcasts to movies and tv. Food was good!"
Cons: "The flight was quite cold! More teas and coffee instead of cold drinks. Couldn’t tell if there was WiFi or not :/"
Pros: "Above expectation"
Pros: "Fantastic seats are very comfortable. Makes long trips like this one actually enjoyable."
Cons: "For business class the food could be improved."
Pros: "short flight"
Cons: "not much room and no entertainment"
Cons: "Sittinf in the middle"
Cons: "flight Frankfurt to Houston: 2 hours delay in Frankfurt, 1 suitcase lost and Lufthansa doesn't know where it is"
Pros: "The service was excellent. The flight was on time. The crew was very friendly."
Cons: "No entertainment on this flight"
Cons: "Stuck in Frankfurt due to weather which I understand but no one helped us navigate the customer service lines and it was utter chaos!!! I stood in line for four!!!! Hours and did not get checked on once then i found out I did that for no reason and i had to wait In another line for almost two hours!!! Then then next day my flight was delayed for four!!! Hours due to engine issues and they had to get a new plane so the rerouted two flights had To be canceled And I was stuck overnight again in Dallas. No one met me at the gate or had anything to say to me. Not really one ounce of customer service . I could tell it was Hard with the airport closing due to weather but this is an international flight and someone could have done something to help me just navigate the process over the three day period. One woman who I finally talked to in Frankfurt spent an hour with me when i was utterly exhausted and there were No more flights or hotels left She was To be commended. The rest was chaos and exhausting and I still have another flight tomorrow."
Pros: "Service, food, and entertainment was great!"
Cons: "Leg space"
Pros: "Entertainment system"
Cons: "Always the same mess in Frankfurt to get into terminal Z, surely waited 30 minutes and almost lost connection. Food quality mediocre at best. Lost luggage, no Lufthansa representative around at baggage claim."
Cons: "Not making the flight dinto issues caused by the airline."
Pros: "I loved the personal screen with activities, cleanliness, and the friendliness of the staff! It’s probably my new favorite airline"
Cons: "The flight took off 2 hours late they must have known it was going to be that late, yet they lied saying that it was on time, forcing you to come to the airport early, then when you get to the airport they did the - oh its going to be 20 minutes late, no 40, no 1.5 hours late, heck it will be 2 hours late etc. Micro-tight seat pitch - I could barely sit in the seats."
Pros: "Clean. Friendly staff"
Pros: "Good service. Multiple languages."
Cons: "Lights were on too much. No time to sleep."
Cons: "Flight was a little late to depart, but did make up most of the time over the Atlantic."
Cons: "Delayed flight"
Pros: "Boarding, seat and crew"
Cons: "Movies selection and audio offers"
Pros: "Good aircraft good reception everything good tks"
Cons: "Still didn't get to destination. Two hours delayed was enough to make me miss the connection flight which result in a extra 7 hours wait in Munich for a 9 hours total. But they compensate all that with a 10 euros voucher, well worth the trouble."
Cons: "Charges for suitcase 40 euros this rediculas"
Pros: "The crew was excellent, friendly, and attentive, especially paying attention to my kids. The pilot and his crew did a great job during the flight as well. Thank them all for a pleasant and safe flight!"
Cons: "The only concern I have is regarding the diet. During the shorter flight, from Budapest to Frankfurt, the stewardess informed me that she couldn't get me gluten-free meal/snack. I understand that catering to special diet needs is not easy but following a gluten-free diet is not my choice, it is something I need to deal and live with on a daily basis. I felt disappointed since I had a long trip ahead of me, and I know that I, just like all the other passengers, had paid for the flight that should include the meal as well. Thank you for reading my concern and trying to see it from me, the passenger's point of view."
Pros: "Planes were new. Delayed flights but caught up by staff."
Cons: "Food was terrible. Check in process chaotic. Service was fair."
Pros: "Great movie choices"
Cons: "Temperamental touch screen was frustrating."
Pros: "Free wine; flight was on time; movie and TV shows are good; crew gives out water constantly. I prefer Lufthansa over any other airline."
Cons: "I do not like the big metal boxes that take away your leg room."
Pros: "The boarding was fast and efficient, and the entertainment system was modern."
Cons: "The pilot didn't get us over the intercom even once. No communication at all from the cockpit. Staff was ok, but not very friendly. Seats were very close together in my row (30)… but other rows had seats with more legroom m."
Cons: "Boarding was poor - we were put on standby, the gate changed, we were bussed out to the tarmac, and the plane left very late."
Pros: "Just. O k regarding. foof"
Pros: "a service"
Pros: "Excellent steward."
Cons: "its was very very bad bad bad bad its a shame for them very not good bed bed"
Pros: "The crew was awesome. Friendly, efficient and professional. I upgraded my seat for more legroom and it was simply amazing."
Cons: "Nothing to report :)"
Pros: "Lufthansa seems to have friendlier more helpful customer service than does Webjet's customer service."
Cons: "Webjet customer service didn't seem very friendly or concerned about helping to request fees waived from themselves and Lufthansa."
Cons: "They ran out of one of the meal options and then one of the meals later had sauerkraut which the smell of in the plane was overwhelming and made me feel unwell."
Pros: "Flew Boing -747 in economy. Wireless internet was nice, but very slow. Food was good, crew was offering water and juice quite often during a flight. Right on schedule. Good price, but had to cough up $100 for a second piece of luggage."
Cons: "Strange selection of movies, outdated earphones, USB wasn't charging my phone."
Pros: "Professional airlines. one of the best and AWESOME FOOD for an airlines. Did i mention i love Lufthansa??"
Cons: "nothing the airline can do about but too many crying kids on the plane."
Pros: "On time."
Cons: "changing seat assignment"
Pros: "I had some issues that prevented me from making my first flight, and Lufthansa figured it all out for me. They have my eternal gratitude. And then, the flight was comfortable and the attendants kind."
Cons: "As always, flying an international red eye can be stressful and sleepless. That's on me though - if I wanted more comfort I would have bought a larger seat."
Cons: "Boarding was a complete mess. The flight was delayed by 2.45 hous leaving airport."
Pros: "Great crew, clean plane"
Cons: "Plane was late getting in so boarding was an hour late"
Cons: "Had paid for main cabin extra but saw other regular coach passengers using up overhead space in section. Other American flights have monitored this to save space for extra fare passengers."
Pros: "the crew was great, the food was okay, the movie selection was awesome, overall really happy with the flight."
Cons: "as far as a seat in coach goes, you're getting a pretty good deal. obviously flying 14 hours across the pacific is pretty rough and we would all like to fly first class, but as far as coach goes, I cant complain. only downside was that I had an exit seat, so tons of leg room, but couldn't use the entertainment while in taxi, takeoff and landing, where I could've squeezed another movie in, but its a safety thing and a fair trade for the extra room."
Cons: "Why are seats so small?"
Cons: "Charlotte lost my bag and will not answer"
Pros: "Easy in easy out"
Cons: "Lack of entertainment"
Pros: "On time and what more can you ask for?"
Cons: "No entertainment options"
Cons: "4 delays.. weather suc’s when trying to fly"
Pros: "Flight attendants"
Cons: "VERY cramped"
Cons: "The airline left my luggage behind at dfw"
Pros: "The crew was great, the entertainment options were plentiful (if you bring your own earphones) and the flight was smooth."
Cons: "I'm only 5'7" and normal build, and the seats were uncomfortably narrow with no room to partially straighten even my short legs. The life vest box under each seat also doesn't leave much room for the personal item you're supposed to stow under there."
Cons: "American Airlines had put my luggage on a flight earlier than me and is still NOT FOUND."
Pros: "Newer aircraft, comfortable seats"
Cons: "Connection to inflight entertainment was complicated and lengthy, barely got access to it for 45 min"
Pros: "The flight crew was very pleasant."
Cons: "The flight was delayed and when we arrived to the destination we were unable to land and the pilot made a brisk turn then the landing was rough. We also fad to wait about 45 minutes before we parked at the gate. I suppose the bad weather was to blame but it was very uncomfortable and would have appreciated better communication from the flight crew."
Pros: "On time and quick."
Pros: "It was as good as one has gotten used to"
Cons: "It was only as good as one has gotten used to"
Pros: "They left my 72 year old dad without the assistance that was contracted!"
Cons: "The gate attendant wouldn’t talk to me on the phone and my dad couldn’t speak due to a stroke"
Cons: "American has the smallest seat space out of any airline I have been on and it is heinous."
Pros: "Trip non stop"
Cons: "AA has moved seats closer. Had difficulty putting a carry on bag under the seat. Seatbelts short."
Cons: "They misplaced my luggage and it did not arrive in Boston"
Pros: "everything was smooth"
Cons: "Nothing bad about the trip"
Pros: "Short flight, nothing much to say."
Pros: "Poor airplane not have nothing"
Pros: "I am not comfortable flying so for me, flying makes me nervous"
Pros: "Although we were delayed a bit, the ride was smooth and we caught up some. Great service. Being a domestic flight, it was surprising that the crew kept serving water and other drinks. Since it was the last 5 .5 hours after a 8.5 hour across the Atlantic, this was much appreciated."
Cons: "More than a 2 hour delay in Madrid for American Airlines to replace the seat harness on the Co-pilot's chair. This seems like an evolution that should never delay a flight if the proper preventive maintenance had been performed. Very little info was given and there did not seem to be any concern by the pilot or flight attendants once the flight was boarded due to the delay. I was very relieved, however, when we arrived at JFK and AA had a point of contact helping folks with close flights. We originally had 3.5 hours to make our connection to BWI, but due to the delay, had less than an hour to go thru Passport control, rescreening and entry to the terminal, but we made it. Thank you for the personal representative. I did not get her name, but she was very, very helpful."
Pros: "Friendly crew; okay food and nice movies. Security screening went fairly quick. No abnormal long lines."
Pros: "Nothing at all"
Cons: "Never should have been on this later flight which also took off late. And I don't even know where my luggage will end up. I should get an apology and cash for my troubles."
Pros: "Flight was on time"
Cons: "Since we have an AAdvantage CitiCard and are AAdvantage members, it is disconcerting to have to claim your privilege of 1 free bag and priority boarding each time. This is embarrassing at the gate especially since it looks like we are cutting the line. What good is this "privilege" if you have to assert it every time or hold a credit card in hand with your carryon and boarding pass. This should be included in our ticketing at the time of purchase and upgraded on our boarding pass if we use the damn card for the purchase. It is now not a "privilege" but an inconvenience."
Cons: "Take off was delayed for nearly an hour and the flight re-routed because of weather. We had scheduled plenty of time to make our connecting flight but we weren't updated on how much later we would be. This caused a lot of worry and stress not knowing when we would land or where our connecting gate would be. Fortunately the gates were next to one another and it all worked out. There were supposed to be usb charging connectors under the seat but I felt around for nearly 30 minutes and couldn't find them. Nobody could."
Cons: "There was a problem with the plane and we were stuck with very warm conditions for 2 hours and 40 minutes before we took flight."
Pros: "This flight was enjoyable because everyone could choose their own entertainment. No one offered headphones, so I was glad that I had my own."
Cons: "No wifi, no personal TVs"
Pros: "Plane was on time, everything proceeded like clockwork."
Cons: "Paying for luggage or food."
Pros: "Each person having their own screen for movies and Tv is great! Food good/ too much but spaced apart very well...overall excellent service"
Cons: "Being pulled aside prior to boarding because we did I not have a sticker on our passports... otherwise boarding was excellent!"
Pros: "It was quiet and comfortable"
Cons: "On a 5 1/2 hour flight in first class it would have been nice to be offered something other than water to drink. the entertainment system didn't work at all in my seat. Also, after e a very trying day, I was anxious to get home, and the luggage didn't arrive until 90 minutes after touchdown. I guess that's what they mean by priority service- first on the plane and last off."
Cons: "Chair wasn't that comfortable"
Pros: "Surprisingly the seats were not cramped as on other airplanesI have benn on"
Cons: "I wished there was no delay in Miami each way. Miami to Washington an overcrowded runway caused the delay"
Pros: "they would not let me up grade and there was plenty of room to upgrade"
Cons: "I am handicap and was not given a upgrade"
Pros: "The in-flight entertainment was definitely the highlight. The cabin crew was friendly and attentive."
Cons: "There was a 2hr+ delay for boarding."
Pros: "Immediately after I finished with the check in agent, two men flashed police badges, grabbed my bags, and took me to a sketchy back room upstairs and absolutely tore apart my bags. While my bags were being searched they peppered me with questions. It lasted about 20 minutes and it was extraordinaryly stressful because they didn't seem to care if I was going to miss my flight. Normally, i wouldn't blame the airline for this, but another lady who was similarly harassed said that when she asked someone they said that if you're traveling alone and booked online, you got flagged for this extra screening. (A young German man was also dragged to the back room... we were all very non-Andean looking). That is ridiculous criteria to prevent anything- terrorism or drug smuggling! I would think the airline/police could come up with better criteria. Also, there was no drug sniffing dog and they didn't even have me turn on my gigantic camera... which I have had to do in the past to demonstrate that it was functional. Horrible."
Pros: "Easy to get on and off"
Pros: "Nothing really."
Cons: "The plane was freezing, then it was boiling hot. There was no happy medium. Never had this issue on a plane. The crew would not shut up. They talked endlessly on the speakers, which were blown out and had some sort of buzzing feedback which made listening unbearable. I hated every minute of this flight and was so glad to be off the plane."
Pros: "Better than united. Customer service is awesome"
Cons: "Flight was delayed, missed my connection and was told I would have to spend the night in Philly."
Pros: "They got us seats on a Latam flight later in the day."
Cons: "I don't like being bumped from a flight when you have e-tix in hand from a month previous purchase for three travelers."
Cons: "No entertainment at all for this cross country trip."
Cons: "We waited in the plane at the gate for over two and a half hours after scheduled departure time. I understand that things happen and illnesses are sometimes sprung upon us but that wasn't the issue. The issue was that there was not a backup in place for an instance like this. I understand the time of night was the main issue but planes are flying 24/7."
Pros: "I fainted on my flight and everyone was really nice and helpful to make sure I was okay."
Pros: "Nothing to say"
Cons: "Too many Delays Very bad wheelchair service at Heathrow Airport Delayed Baggage Bad food options at American Airlines Flight"
Cons: "Lost luggage but no contact person was at CMH airport and next day no phone calls from airline nor website does not get update so we had no idea where the luggage were"
Pros: "When I spoke to one of the stewardesses about how this was the second time in a week that Air Canada failed to prepare a vegetarian meal for me, she listened to me and somehow pulled something together. All other employees were courteous, as well."
Cons: "On both my departure and return flight, Air Canada insisted I did not tell them ahead of time that I was a vegetarian. I am sure I did it for the departure, and I am absolutely certain I did it on the return. I contacted them because I didn't want to go hungry on another 10+ hour flight. I think, what happened was, another vegetarian who didn't order ahead requested a vegetarian meal and got mine. I was told I had to verify 48 hours before my flight. Why? Could I have become non-vegetarian in that amount of time? You should have to say it only once. I have never had this problem on any other airline, and it happened the only two times I've flown Air Canada. The light positions are terrible; my neighbors' light shown directly into my face the entire flight."
Cons: "My husband went onto the plane in Toronto bite-free and left the plane in Toyko with over 20+ bites from what we assume were bed bug bites. This left us in a panic about dealing with bed bugs. Apparently, bed bugs on planes are becoming more common place! We've contacted Air Canada via email about a week ago and are waiting to hear back from them. Furthermore, the flight to and from Tokyo did not allow much time for sleeping. The flight attendants were going up and down the aisles very often with meals/snacks, drinks, duty-free, and charity requests. I was expecting a lull after the dinner meal where they would dim the lights and limit services for a few hours, but it did not happen. While impressive how many services were available it was a bit much and would have preferred less to allow for some quiet time. Finally, the return flight from Tokyo to Toronto there was a single flight attendant who was quite rude to the other attendants as well as passengers. While boarding a lady in front of us didn't have her boarding pass when entering the plane but was with her husband. This flight attendant asked her for the pass, and she said she knew where her seat was because her husband was right in front of her and they were sitting together (at this point we had our boarding passed check 3 times before even boarding the plane). The attendant raised her voice at the lady and told her it didn't matter and that she needed the pass. Within a few minutes, she was getting after a few flight attendants for insignificant things. This behavior continued throughout the flight, very unprofessional. This was my first time flying Air Canada and I was not impressed."
Pros: "Air Canada is definitely good quality for the price! The crew is great and the overall comfort of their flights is great."
Cons: "The long-haul transcontinental flights haven't been upgraded with wifi just yet, so a 12 hour business flight without internet. Also, it was hard to know how to upgrade my seat on the return flight; I would have paid for it but couldn't figure out how to upgrade when checking in."
Cons: "Flight delays"
Cons: "the staff at Toronto airport are awful. all of them gave me different instructions when my reservation between Toronto and Newark was cancelled. they left my checked in my suitcase at Toronto and delivered to my apartment 2 days after. I don't want to use them again!"
Pros: "A reasonable amount of leg room (I'm 6'1" and didn't have my knees pressed against the seat ahead), decent selection of films, and regular food--airplane food, but decent for that."
Pros: "Flight arrived early and I had a 4 hour layover. I was able to quickly get onto an earlier flight, and I was even upgraded to a better seat."
Cons: "I didn't like the fact that because the flight from Bradley to Toronto was late I almost missed my Tokyo flight.. It would not have been such a big deal if I wasn't going all the way to-Tokyo. And had to go through customs. The commuter plane was delayed getting to Bradley. I got to Toronto, and again we had to wait on the tarmac. They knew we were coming and were late as it was. Canadian air also knew I had to catch a flight to Tokyo. I thought my connection times were to close and I was right. No one told me that I had to go through international customs. So, I was in the wrong place.When I made that discovery I literally ran to customs and asked to cut in line. Again I ran to get to the gate. They were boarding when I arrived. Why I say did you put me through all that when it was avoidable? Then on the way back after a 14 hour flight I had a 6 hour delay to get back to Hartford. Why was that I ask? The same thing happened last year. And you didn t fix it yet? Nightmare. And lets not even talk about the food on the plane. I make sure I eat before the flight if I have time.In this case there was no time. I also had to change flight dates. I was on the phone for 1.5 hours on hold. Only to be told that I was calling the wrong place. So, that's my Air Canada experience. Some sort of cash or check rebate should be in order. Not a voucher to fly with them again."
Cons: "The check in crew needs better training on immigration documents for flights connecting to US. They also need to be familiar with the Canadian Transit documentation requirements."
Pros: "The only thing good about the whole trip was the stewardesses were very good at their job and very helpful but the seats were uncomfortable and dirty and they were too close together and very uncomfortable to sit in"
Cons: "One of luggages didn't show up."
Pros: "Less than 2 hours. The plane was a very quiet and smooth ride. It was NOT the plane we were scheduled to be on. Problem was not with the actual plane. It was a baggage problem. See below."
Cons: "When we checked our baggage in Washington, D.C., we were told we would not see our bags until we arrived in Hiroshima. That turned out to be misinformation. When we arrived in Tokyo, we were told we would have to pick up our bags at baggage claim and take them to our connecting flight area. We only had 1 3/4 hours between flights and it took us over an hour just to get our bags. By the time we got our bags and got to the drop off point for the connecting flight, it was way past the time when they stopped accepting bags for the connecting flight. This caused us a lot of stress. We are not seasoned travelers, we were traveling in a foreign country with a language we are unfamiliar with, and are elderly. We got into 2 wrong lines before a fellow traveler with the same situation helped us. She spoke Japanese and was able to put us in contact with someone who could help us. We were fortunate to get a flight an hour later to our final destination. Now we worry about the return trip having a similar problem."
Pros: "The in-flight entertainment console was fast and responsive. There were many movies to choose from. Cabin crew was friendly and helpful."
Cons: "Seats were, as usual, cramped. Not enough food was served."
Pros: "crew was attentive."
Cons: "(The mini sandwiches were a little gross.) and I would've liked to have been able to dim the brightness of the screen more, especially when people were sleeping."
Pros: "I eventually got home."
Cons: "Non weather related cancellations of 10 flights to the US and every other flight was delayed by a minimum of 2 hours. Many flights were delayed by hours then cancelled later on. There was no explanation from the staff. Also, one of the door fire alarms kept going off every few minutes and it was never fixed but eventually shut off. Very unreliable air carrier."
Cons: "It is Air Canada Express. It has long delay hours both to and from for us traveling from Chicago O'Hare to Japan. No explanation. Made us missed out flight in Tokyo and had to stay at hotel. Air Canada did not honor our flight mileages because of their delay, they had to put us to UA. UA was bad too."
Pros: "The food was pretty good, and the staff were nice."
Pros: "The entertainement system was great, unfortunately some of the movies were said to have english subtitles, but no matter how hard I tried... None."
Cons: "I wish I could of had a vegetarian meal, but there was no flexibility and I don't believe I was offered the choice during check-in...."
Cons: "I was not able to select the seat in advance although I purchased the ticket way in advance. We should be able to choose a seat online in advance. Especially when you are traveling with another family member a friend, you don't want be seated away from each other. That was one of the issues I had with Air Canada."
Pros: "The flight had good entertainment, decent food, good service, and it left on time. I've never been really impressed with Air Canada but they provide great value for the money as they have sort of become the budget airline of international travel without having a true "budget airline feel." I'll take a good flight to Tokyo with Air Canada for $1100 over an excellent flight to Tokyo for $1500 or $1600, or maybe more. I also like the option of having a long layover in Toronto or Montreal with Air Canada, as these are good cities to spend a few hours in. On the flight back from Tokyo, I had a nice layover in Toronto that lasted almost a day."
Cons: "The electronic/entertainment system went down for a about an hours so that was annoying. This only happened on the return flight but it was enough to create anxiety and make you wonder when it's going to come back on. Airline food is hardly ever much but it's pretty dull on Air Canada. It's not a bad idea to bring some of your own food and alcohol onto an Air Canada flight. The service was good but the stewards don't seem to enjoy their job as much as on some other airlines."
Pros: "My family and I flew Air Canada to Narita in Japan and back. The service was outstanding, the flight was without delays and the cabin and restrooms were clean."
Cons: "The food could improve, not asking for gourmet but a but more quality in their offering"
Pros: "The in-flight entertainment system was enjoyable, though somewhat confusing to use. The staff were pleasant and professional."
Pros: "Departure was on time. Flight was fine on 777 aircraft."
Cons: "Food was OK but they came through with food and drinks too often to get any sleep on a long flight."
Pros: "Staff friendly. Food and drinks good. Good variety of entertainment"
Cons: "Limited leg room"
Pros: "We really appreciated their attentiveness towards my mother who needed wheelchair assistance. We were both very impressed with the flight, crew, even the luggage was out in minutes after our arrival at the baggage claim. Thank you for your professionalism!"
Cons: "We upgraded to the bulk-head seats for the long 12-hour flight. The seat I had (second from the aisle) had the bolted framework (where the computer screen tucked into) sticking out. Since I'm short, this really interfered with my left leg room. On a normal flight, this probably wouldn't have even mattered, but since it was a 12-hour+ flight, and I paid an extra $120 to upgrade to that seat, it was a little disappointing. But, again, a small complaint to the great service we received."
Pros: "I like the comfort of Boeing 777-300 and the crew."
Cons: "We almost missed our connection and no concern, communication, or assistance from crew. They should allow close timed flights priority thru process."
Cons: "Food was horrible. The dinner was horrible rice and a meatball looking thing that was suppose to be chicken. I can't eat eggs so I couldn't eat the egg. The porige was awful"
Pros: "I was extremely uncomfortable in my assigned seat. One of the flight attendants found a more comfortable spot for me and she was pleasant to talk to."
Cons: "One of the flight attendants woke me up when I was seated in my wife's business class seat. She then said "go back to your seat in economy" in a tone that was dripping with condescension."
Pros: "Haneda is a beautiful airport and the airline staff there were great, as service generally is in Japan."
Cons: "need to devise a better boarding process--small number of zone 1 and 2 passengers, then massses in 3, 4, and 5. More zones or more thought into how to improve customer experience for all."
Cons: "The announcement about turbulence were to much. Could have been way more subtle or shorter"
Pros: "Almost everything, from check-in, to boarding, the crew, comfort, food and entertainment were great. Was able to easily check-in from my mobile. Boarding was one hour early and gave everyone enough time (due to this, we left early about 15 minutes before actual departure time and arrived even earlier at about 40 minutes before actual arrival time). Whole crew was friendly except for one (see my other comments). Seats were comfortable and roomier compared to other airlines. Food was perfect. Did not feel hungry or bloated. Entertainment choices provided tons of movie and TV shows to choose from. Even the customs procedure at Toronto was very easy. I would fly Air Canada again to and from Tokyo. Thank you."
Cons: "My flight was almost perfect except for one snafu. There was one flight attendant who gave me a broken plastic glass when I asked for apple juice. The juice was flowing out so fast that my aisle seatmate got drenched. He never offered any apologies and when my seatmate and I both asked for some extra napkins, he looked at us very rudely. It was a surprise as rest of the crew were very nice that I regret never getting his name to report here."
Pros: "The entertainment. The first meal was decent."
Cons: "The crew was really rude, didn't respond to the call light, and took 2.5 hours to present headphones to everyone. I thought they were joking when they brought out a third of a sandwich for the "snack"."
Pros: "Food and movies."
Cons: "Seating cramped."
Pros: "The cabins on the larger aircraft were updated and offered room, entertainment, and power options in standard Economy."
Cons: "Hidden seating fees and loopholes prevented any hope of knowing what seat you will be assigned. Constantly met with "Seat assignments can change at any moment for a variety of reasons." Be warned if sitting with your travelling party is important, even paying the up-charge for a reserved seat does not mean that will be seat you will have when you check in and will be greeted with "Their is nothing we can do at this time" as a response from the staff. Food ranged from okay to dreadful. Will not fly Air Canada again."
Pros: "Crew was pleasant and efficient. The entertainment consoles were nice, having games and movies and flight tracking."
Cons: "Nothing wrong with the flight, but security and customs at Lester b Pearson was an inefficient and an unpleasantly long experience. Had to show passport and/or boarding pass half a dozen times at different stations. Many of the stations were within sight of each other, so...why? It was a nightmare and it took over an hour. This applies to coming back to the U.S. The process while going through Canada was fine. While I would fly with Air Canada again, I will be avoiding that airport on my next trip."
Pros: "Entertainment was on point"
Cons: "Check in procedure"
Pros: "The entertainment options were the best we've experienced."
Cons: "The flight was delayed and we were worried we wouldn't have enough time to make our connecting flight but no one at the departure airport (Haneda) or on the plane could give us clear advice on how to proceed most efficiently when we landed. There was no offer to help us connect and no one seemed to know how the immigration and baggage situation would proceed in Toronto."
Pros: "The price was very reasonable."
Cons: "Because of snowstorm, my original flight was cancelled. Air Canada put me on the following day's United flight which was also cancelled. Afterall, I arrived 24 hrs late. They couldn't control bad weather, I understand, What I don't get is both Air Canada and United put us on hold for nearly three hours. The wait was so bad we were using three phones. By the time we could reschedule our flights, we spent four hours on phone. United's attitude was worse than Air Canada. Hire more staff to take calls, for god's sake. Food is bad. The audio has no classic channel. The wait at YYZ was 6 and half hours. Too long."
Pros: "the aircraft is beautiful and new. the services were great. there was plenty of movies to chose from."
Cons: "a little tight in my space. It's ok for a short flight, but not in far away flights"
Pros: "I liked the vegetarian meals on my flight from Tokyo to Toronto, however the meal from Toronto to Tokyo was horrible"
Cons: "The limited movies and tv selections"
Pros: "I liked the entertainment movies available. Glad they came around with water periodically."
Cons: "The flight tracker was not on the big tv most people could see. It would have been nice to track the flight."
Pros: "The movie/TV/games/etc selection was excellent! The crew were especially friendly and helpful. Also, thank you very much for accommodating my dietary constraints."
Cons: "The seats are pretty tight for someone my height (6'2"). The plane was brand new and it's clear that they have sacrificed comfort for capacity. My knees hit seat in front of me when it is reclined any amount. Since I had injured my knee during my travel in Japan there was added discomfort. I attempted to upgrade to more legroom at check-in, but the only option was business class which would have been at least $500, something I could not afford."
Cons: "Steward, front desk clerk."
Pros: "The staff were very pleasant, helpful, and patient. The food was average, but good enough and of decent portions."
Cons: "The movie and music options were pretty dismal. Not many options overall, and of the options, only a few new movies that were actually good or award winners. One really huge drawback was the lack of window shades. The flight attendants came around with sticky panels to adhere to the windows to keep out the light, but they didn't stay at all and kept falling off and the light would jolt you awake. One woman behind me was extremely vocal in her disapproval over the window shades (her complaining was almost worse than the blinding sun, but points out that one person's discomfort can affect many others)."
Pros: "Nice new aircraft. The entertainment system functioned really well (not tapping multiple times on the touch screen!). Although the quality of the meals was nothing to write home about, at least we got two meals and a mid-flight snack (United has done away with the mid-flight snack)."
Cons: "The headrest on the seat does not bend to cradle your head. Minor details but it subtracts from the comfort."
Pros: "Flight was delayed but this was well communicated. Cabin was comfortable, movie selection was good."
Cons: "Food was not good."
Pros: "Touch screen monitor is much better than delta's. It made the navigate and game playing much easier. Also love the USB port for charging my phone."
Cons: "Served breakfast before we landed, and it was 4 in the afternoon."
Pros: "This flight was operated by ANA (All Nippon Airlines). I cannot say enough to praise the workers of ANA. Despite all the trouble we faced with a late arrival from the states, EVERYONE associated with ANA worked overtime to meet our needs in every way possible!"
Cons: "Our late arrival from our stateside flight and the added stress and difficulties due to having to go thru customs in Haneda AND change terminals. A two hour time between connecting flights is NOT enough at Haneda! Don't do it unless you at least three hours!!! Our friends followed us on the same route one week later. It cost them over $450 in hotel, shipping, and transportation because of it!"
Airlines flying from Japan to South Carolina have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights