Long wait for the stairs, the bus to disembark from the plane, and the shuttle to the terminal.
Was a really good flight and so fast always try to get the first 5 road if you can
Almost as usual, half an hour take off dilay, on the other hand - the checked in baggage arrived as magic super quickly. By the way - why do you ask to rate the food and entertainment on flights without them? at least offer the option of "Not Relevant" or similar...
Not constantly changing the price DURING a booking. Felt like bait and switch.
All very smooth airside. Check-in counters were understaffed. The wait is too long. Only two, then three counters were open. Waiting time of 35 minutes is too long. Pls review your rota.
Very fast boarding. Crew members were super nice. I loved it!
My luggage got lost and until today there is no solution to the problem. It's still missing
The flight was canceled at the last minute. Alternative flight was booked after 6 hours wait in Malaga airport.
The communication about the delay could have been better before and during the flight. Also, this online form could have less bugs. It is almost impossible to type in this window.
Because the scale includes two terminals, we almost lost our flights. That data was not referrenced to us. The check-in process was a pain too.
Over 3 hours and 25 mins delay, entertainment screen froze on me for more than half the flight
they couldn’t not serve coffee or tea as the water that was boarded was not potable. the veggie food was lousy. tasted very sweet. there was a crying kid a few rows ahead. what about the difficulty caused to other passengers because the kid was crying so much. parents should know their kids better and not travel. it was a very difficult situation. would not recommend this airline next time.
It was a smooth trip, everything ok. The crew were so nice and professionals. The only thing that I didn't like was the tiny dinner table of the plane but I guess it's not the crew fault. Overall I recomend flying Iberia.
the internet connection was poor. and the change of time
Based upon our entire experience with Iberia, we will never fly the airline nor recommend the airline to anyone. The flight to LA was fine and the crew on this one flight was god, but Iberia treats its customers (us) horribly. There was not one flight on this trip that they did not treat us poorly. We were bumped, lost seats, lost luggage etc all on flights we booked over a year in advance. Not one leg with Iberia went smoothly. And now they have lost our luggage somewhere in Madrid. This is a horrible airline. A truly horrible airline. And Underpricer recommended by Kayak is horrible as well. The lesson learned is to book directly with an airline and stay away from Iberia at all costs.
All good but my bag was retained at entrance and not put under the plane. I had to wait until everybody left to get it though I had a business ticket. Bad luck but also bad planning. Thy should have unloaded my bag before letting people out.
Very cheap airline, not worth the price. And they almost lost my luggage at JFK during a direct flight. I can't believe I paid that much money for a horrible 'premium economy' flight. Just fly economy on the cheapest end; premium economy is no different. Very very poor.
Without any prior warning, I was seated in a row just in front of an exit row (27F), and I had no idea that my seat would not recline. However, the person in front of me did recline her seat, reducing my space. And because I could't recline to regain some space, it was my WORST flight ever.
It wasn’t great because the third-party from Kayak there was just no information about how to check in with Vueling. And the purchase of the ticket from under pricer just made everything really difficult. I’m unlikely to use Kayak again for these reasons.
The flight was fine the service was good. The plane could be cleaner
