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Crew On time

Very slow process for checking, only one person for business class and it took forver to finish

Food menu need to be modified.

Add chicken biryani, chicken shawarma etc.

Nothing

Flight delayed Baggage lost & didn’t receive upon arrival

Very old aircraft

Whites are given more attention than blacks yet we all pay for the flight

I like that the trip had no stops and the food was ok.

The check-in counter did not have a credit card machine for me to pay my extra bag fee. This made things very inconvenient for me because I didn't have cash. I had to leave the airport to find a place with wifi because I didn't have service and the airport doesn't have WiFi. I had to contact a family back home in the US to wire me money. The money never came thru and I had to make a cash advance with my credit card which resulted in me having to pay fees. The entire process almost caused me to miss my flight and the lady at the check-in counter tried to keep my change. After wasting all the time getting the money to pay for the extra bag fee the staff were rushing me to get to the plane and threatening me I would be left behind even though it's not my fault I'm running late. I was not happy with my experience.

I had asked for window seats from the agent I spoke to and didn't get that when my flights were changed.

Everything worked like a flight should work from check-in to landing

Food was minimal and rather tasteless, but not a real concern

Cheap. Good for connections in Africa.

Boarding was slow. The food is the worst I've had on an international flight. Flight crew is often not responsive and brusque. The recline on my wife's seat was broken.

I like the Direct route

Long wait time at checkin Only certain employees accepted money for extra baggage fees Long time boarding Most staff were friendly An employee on board with short hair was not nice and her hair wasn’t professional Paid $160 for the extra bag, but it was lost It is still lost!

Although we had abou an hour delay, we arrived only thirty minutes after the scheduled time. The flight crew was very nice and friendly.

The touchscreen did not work very well; was only able I o see one movie but is was an overnight flight so it wasn’t too much at a hassle.

I like the crew of Ethopian Airlines, they are very friendly & attentive. Flight was delayed but not by AE fault. We made up most of the time & arrived only 15 minutes behind schedule

It was all good

Better & flavorfull food .. Qatar & KQ Airlines hands down have better tasting food

Emirates handling of the crisis was good.they delivered snacks at the boarding gate. Considerate ground staff kept us informed and profusely apologetic.

The delay

Had "summon the crew" light on for 40 minutes, no one showed up

Plane is good as usual

Food was not available “my choice “ Movies are the same for long time Comedy movies available are not comedy and old Crew were not responding in a professional way I was disappointed

The crew were very friendly and helpful.

It seems the major airlines use older aircraft when the destination of the flight is a third world country(or Africa). The seats aren't as comfortable and the entertainment system (screens) are not as good as a Qatar and Europe bound flights.

Customer service and food.

Best airline I’ve ever flown. A lot more space and amenities for a great price. Boarding was easier and faster than any other airline I’ve ever taken

Wish there were a bit more movie selections but only because it was such a long flight

Good attention from cabin crew and good food

BA always has a wonderful crew and I really enjoy flying with them!

One of my bags didn’t arrive. Hopefully it will be delivered to me as they promised ☹️

Crew was excellent. Left on time and arrived early

Plane was very old and incredibly hot. Uncomfortable all around. Plane was gross and falling apart. Barely able to sleep due to heat. Turbulent the ENTIRE flight.

Gate agent refused to let me carry on a suitcase that I have carried on dozens of flights (this specific suitcase) and I understand overhead limitations (I have more than 4 million air miles just between United and American Airlines). This was an A320 and I was about #10 getting on the flight. Space was not an issue. This added an hour to a 25 hour day to wait for luggage at LAX. And BA gives the agents an edge in that their test fixture has rounded corners to that a 22 inch suitcase that has hard square edges at the bottom (or wheels that make it square) won't fit in it. So the agent just points that it doesn't fit and you have to check. I was not happy from Paris to London.

Premium Economy seating is very comfortable and the cabin service was excellent.

Despite the long layover, they managed to misplace one or bags at Heathrow.

Nothing

It was horrible. Almost 3 hours delayed

1) Puntuality in departing and arrival times 2) Very pleasant crew members

Space between seats made it uncomfortable

As usual the small plane and bare bones flight service makes for a horrible flight 3 hours late 4th flight on American that has had insane schedule problems

No in-seat entertainment

On time departure and arrival, smooth ride

Again 30 minute delay to get internet working. At least this time they communicated the issue.

All other stuff good

No music options for entertainment

The staff was kind and flight was smooth

The plane was small and cramped. I could barely bend down to get my bag from under the seat in front of me and I'm tiny. I can just imagine how bigger people felt.

?

Delayed. Charged for my bag even tho i have the United explorer Visa. Skipped me with pretzels and when I asked for some, it was as if i was asking fir something extraordinary!

Everything excellent. Comfortable seats in business.

The boarding was easy and you didn't have to wait inline for that long

KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded.

We were fed a nice pasta meal and offered drinks twice. They also gave a muffin for desert. The flight attendants were very nice and attentive with cheerful smiles. I wish every airline had service this good!

Professional crew. Good boarding.

No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats.

The bathrooms on the plane were soooooo tiny, and the logos on the bathroom doors didn't work well.

love that Delta is now giving out Kind bars. Thanks!

Going back home to the US

I had 15 hours layover in Amsterdam so I got me a hotel.one hour after I got to the hotel I got a notification from Kayak app asking me to go get my bag from Schiphol. My bag was supposed to be directly shipped to PDX. I had to leave my hotel back to the airport and spend 2 hours trying to find it only to be told that it was going to PDX. I lost my $170 hotel room, over $70 for taxis and ended up spending the night on the floor at Schipol. I do not think I'll ever use Kayak again. The travel guarantee is a joke too.

The flight dely 1 hour

Food menu need to be modified.

Add chicken biryani, chicken shawarma etc.

Head rest helped me get sleep in economy section

Got an upgrade to business class

Very old aircraft

Ground staff was organized, efficient and polite. Breakfast in economy was very good and flavorful.

Flight attendants were efficient; but not particularly friendly. No offer of water in t the middle of a long flight.

Everything was good.

Food for economy was great. Entertainment system great.

Left half hour late.

Flight delayed as always

The only problem was that I could not check in till morning 4 hours before my flight. Everything else was great

The crew on The flight was efficient and friendly.

The flight was so crammed. I understand there's the possibility of flying on a fully booked flight but if it took an hour to load the passengers how quickly can you realistically get 400 passengers out? Plus it prevents everyone from having an overhead cubby. You need to reconfigure the flying experiwnce.

Seats are always a pain in the butt Wifi has never worked for me -slow and keeps dropping

Boarding in Frankfurt was pretty good as all zones had their own gates- somethinh I am missing at YYZ.

Legroom is getting tighter and tighter in the Economy class and meals are getting smaller and smaller as the trays are apperaing bigger and bigger...

Easy boarding and extremely friendly staff

No intertainment, not even newspapers

Attentive, quick to serve food/ drinks, very professional and friendly.

Whites are given more attention than blacks yet we all pay for the flight

Same as above

Nothing

I like the Direct route

Long wait time at checkin Only certain employees accepted money for extra baggage fees Long time boarding Most staff were friendly An employee on board with short hair was not nice and her hair wasn’t professional Paid $160 for the extra bag, but it was lost It is still lost!

On time. Service and culture

N/A

Addis Airport is a NIGHTMARE!!! It took two hours to check in and the lines were insane. It was absolute chaos, people pushing and airport staff did little to manage it. We almost missed our flight because the lines and process was so disorganized. The plane ride - the plane was old. My seat was so old, the cushion was worn down to the point of feeling like a bucket seat. This was really bad...

luggage take time to receive , over 1 h

luggage tale long time to receive

One food option.. VEGETARIAN.. when asked the crew member as to why vegetarian only.. she said not sure, but may be because most of the passengers were vegetarians.. REALLY????? Also no ice with drinks.. because they didn’t have ice!!!! But apart from this, it was another quality Etihad flight. Just didn’t expect the above inconveniences from Etihad! This is the first time I experience this with them.

Got an upgrade to business class

Food and entertainment

Food menu need to be modified.

Add chicken biryani, chicken shawarma etc.

Steward Very pleasant, helpful and accomodating.

No information on the flight about how to proceed with our missed conncetions nor anyone to meet in Zurich at gate with information.

The food that I did get was decent There was wine A couple decent movies were available

They were basically out of food almost everytime they got to me. The Arm rest only went half way up They didnt pass out water as much as they usually do

Everything

Unexpected food/snacks that were provided.Good crew and the plane was on time.

Poor boarding process. Plane change caused poor seat selection after they changed the seats that we paid extra for. Very little leg room for an overseas flight.

Whites are given more attention than blacks yet we all pay for the flight

The easy and comfortable element of the flight.

I didn’t really hear any boarding announcements, it would of been to be told we would be debording the plane by steps in the rain

Everything worked like a flight should work from check-in to landing

Food was minimal and rather tasteless, but not a real concern

Te time of te flight

Food

Other Crew woman

Took a long time to get the crew together after the plane was ready

I like the most........ very comfortable take off n landing .... special compliments to the captain.... I specifically told this to an airhostess

Everything was good

I liked the cooperation of the crew.

There's no specific reason to dislike, but 1 thing that they changed my schedule now,