First class is the way to go on American to receive any Amenities, cocktails, or nutrition.
PHOG airport infrastructure leaves a lot to be desired and even lack back up electrical generators for power outage contingencies that delayed the departure of this flight more than 1.5 hrs. As the gateway to Maui they need a lot of work to meet standards
Air conditioning was broken on both flights
On both legs of my trip, going out and coming home, the flights were delayed. I had to run through PHX to get from Term A to B because the delay left me with <20 mins to departure. Staying consistent, the departing flight was late and I made the flight. Seems that a schedule is just a suggestion on American
Cons: "We need more drinks, water or food on flights over 3 hours!"
Cons: "Maui to LAX GOOD. LAX to Phx crowded for Covid19 situation. Sat in middle seat between two other passengers. PHX to Santa Ana no one sat in the middle seat. It concerns me that such cheek to jowels seating could backfire"
Pros: "quick ontime boarding"
Cons: "Flight was delayed for over 3 hours and I still don’t know why."
Pros: "19 minute flight wheels up to wheels down!"
Pros: "Seat was really nice. So were the meals"
Pros: "Leaving on time"
Cons: "Snack selection could have been better. Gluten free options."
Pros: "Even though we left late, we made up time in the air."
Cons: "My aisle seat didn’t recline."
Pros: "Crew was good."
Cons: "The seat was tiny. It took forever. I hate you people."
Pros: "Everything was perfect"
Cons: "Baggage was not that faster but was still okay Although improvements will be great"
Pros: "The only good thing on that plane was the crew. We where grounded in board for three hours because of a water leak in the kitchen... My seat had a hole were the ashtray used to be filled with garbage, the tray was filthy when I pulled it open, the overhead light didn't work"
Cons: "In a period of 20 minutes in the hour before boarding there were three gate changes. The last one was a change of terminal and gate. You have been doing this for years and you should know how to do this already."
Pros: "Free tv which is rare"
Cons: "I had selected my seats ahead of time and they weren’t kept. Day of I tried to buy a seat and it told me there were tech issues and I had to go to a front desk to check in/purchase. Well all that got me was the very last row, middle seat. No recline and seriously no leg room or breathing room once the person in the row ahead leans back. Crew was not helpful. Not to mention, the security line was outrageously long and I got to my flight just before it left only to find out my seating arrangement and be presented with more disappointment. Took over an hour where I’ve never waited more than 20 minutes in this airport (I fly often). Didn’t have time to go to BR or grab a snack Then my second flight was (again another middle seat) way too warm. The attendants said “there’s nothing we can do”. I was so nauseous and uncomfortable the whole time."
Pros: "I like the fact that I made it to Raleigh on time to make my connection"
Cons: "the fee should be more clearly explained for example many times you offer flights that have two connections or more to get a seat assignment on each connection you are required to pay unless you want to wait until the last minute also with this ticket you have to board last on the plane when you board last on the plane chances are there will be no place for your carry-on bags so I don't understand why this type of fair you promote because it's useless"
Pros: "Great plane"
Cons: "ATC delayed us 2 hours IN THE PLANE. Luggage was delivered to the wrong baggage terminal. LAX is the worst."
Pros: "Row to myself. Big plane."
Cons: "Still need more wgroom as someone over 6 feet tall."
Pros: "Didn't have any entertainment so I was able to sleep."
Cons: "Equipment not functioning so couldn't watch movies or listen to music."
Pros: "We missed out connecting flight. We landed at 730am our connecting flight was supposed to leave at 750 it actually left at 744am"
Cons: "Our connecting flight left early"
Pros: "Flight attendants were the best ever."
Cons: "Entertainment set up was confusing and slow. Headphones didn’t work. Seat didn’t recline."
Cons: "Food was dreadful and plane was very cold and that was in first class"
Cons: "No power outlets our video screens at seats. No food served on 4 hour flight."
Pros: "Tom threatened to have me ARRESTED after inquiring as to why he was unusually and much more than personally and intentionally. I hope he’s enjoye his Career w AA. My Mom has worked there 30 yrs & he finished after messin w the WRONG SPICY Cajun Woman Who’s been oppressed and abused ENOUGH!!!!!"
Cons: "See above. I like Kayak"
Cons: "Delays. Crew were rude. Down graded seats separated from spouse"
Pros: "TV monitor back of headrest with movies."
Cons: "Had to wait about 25 mins after landing to deplane."
Pros: "Comfortable seats."
Cons: "Internet slow to access."
Cons: "Indian vegetarian rice uncooked vegetables cold inedible when asked about different food no protein no vegetables Please have better food more options for vegetarian"
Pros: "New plane, no delays"
Cons: "On way there wasted too much time.with delays"
Cons: "Being stuck on the plane for 2 1/2 hours They lost my luggage that was checked in as being on the belt but it never came down!!! They never found it and I was standing in front when the first bag came down until the last my bag never came down!"
Pros: "That I arrived to my destination alive."
Cons: "It was my first time taking Virgin America and I didn't know movies weren't free. I used to travel a lot and I've never had to pay for movies. I ended up watching 12 episodes of Big Bang Theory because it was the only free thing to watch that wasn't LinkedIn videos or Disney, which really sucked. Comfort level wasn't any better than any of the other airlines and service was the same as well. I've heard good things about Virgin but my experience was just mediocre."
Pros: "We didn't crash."
Cons: "No safety briefing for infants, rude gate staff, primitive fleet, terrible customer service at all levels."
Pros: "Crew was great. Food was so so as usual."
Pros: "We did not take this flight when its schedule was moved back, instead taking one LHR-SEA that would get us home at a reasonable hour."
Cons: "The change by British Air in flight departure/arrival times. The resulting adjustment was costly and we were unable to get "extra" seating on the long leg of the trip by the time we were notified of the changes."
Pros: "On time, no issues, friendly and professional staff."
Pros: "Nice crew and on time."
Cons: "Very old American Airlines plane, food never as good as Iberia. Not enough room for carry on. Entertainment system from 1960's"
Pros: "The crew did the best they could."
Cons: "The 767 is no longer feasible at the load factors that the airline is using for it. Although the seats had been re-furbished, the overhead space is completely unsuited for roll on luggage and so, can't even come close to accommodating the number of bags that are brought on to any flight close to capacity. I would think that it would be beneficial for American to waive the checked baggage fee on any 767 flight to keep from boarding delays due to lack of overhead space. Also, on this flight we had the added problem of a maintenance issue. The flight departure kept getting pushed back in 15 minute increments and there appeared to be a disturbing lack of knowledge of what needed to be done and the time it would take to finish the repair and more on the paperwork to release the plane. We were kept in cramped and uncomfortable circumstances for 3 hours for a 2.5 hour flight.. This was a bad experience."
Cons: "Poor customer service"
Cons: "The in-flight entertainment was out, and the a/c was barely working-not good for a four hour flight. Instead of addressing the issues the flight crew was more interested in chatting with each other. No pre-flight drink service in first class, they rarely even passed through the canin."
Cons: "Ride flight attendants"
Pros: "The boarded quickly and had our flight arrive back to Toronto a little earlier than expected"
Cons: "There wasn't any in flight entertainment systems and the app they said you need to watch movies wouldn't download. Pretty boring over all"
Cons: "I was going to miss my flight and so I called the AA and they would not credit, reschedule or do anything for me. I had to just waste the money as the change fee would be just as much as buying a new ticket. Teaches me a lesson for every straying away from Southwest."
Pros: "None at all. Poor customer service"
Cons: ". My flight from Maui to Phoenix was not good. I was at the back near where they store foods and drinks. I had a bad stomach pain. I requested a hot tea. Flight attendant declined. Was a horrible flight because of my stomach pain. If I only knew American Airlines flight attendant are very rude. I will not book this airline again. Very poor customer service. The flight attendant was white , male, older."
Pros: "The movies were great and the staff was friendly"
Cons: "The lady at baggage check-in was rude and persistent on not letting me board due to a slight fold in my passport. Other coworkers did not agree, and allowed me to proceed. She also spent 20 minutes in back searching for information while I waited and the line filled up. My luggage was also lost (the last to handle the luggage was this lady) and I needed to retrieve it 3 hours after my flight arrived."
Cons: "Whole experience and staff walk with a sense of entitlement in a rude type a way and makes me feel some type a way, bad"