Pros: "It was comfortable"
Cons: "Everything was good"
Cons: "Super cramped rows. No leg room at all. Delayed awaiting takeoff."
Pros: "crew was great"
Pros: "Flight crew were nice"
Cons: "More spacing between people"
Pros: "Crew was lazy. Poor service and on their phones the entire time."
Cons: "Flying Delta instead."
Pros: "The check in process was very nice and smooth. The staff was so nice and friendly. Flight attendants were very nice too."
Cons: "The seats are just too squished. For a ten hour flight, it was SO uncomfortable."
Pros: "Smooth ride, great crew, free flight entertainment with screen built into each seat."
Pros: "Empty flight, got whole row to myself, nice staff, on time, smooth travel."
Cons: "My tv didn’t work my WiFi didn’t work and no beverage service"
Cons: "Could have been better without mechanical issues, delay."
Pros: "The crew serving the plane didn't look like they wanted to be there. Somewhat abrasive. The entertainment was poor and not very easy to access through your mobile, Iphone and Ipad. If you want to provide a better customer experience, equip all your planes with seats video screens. Passengers on a 4 to 5 hours flight don't want to have to figure out what do to watch a movie or TV. I don't fly American that often, but wanted to give it a try to see the difference between you and the other airlines. I have to say that on the return segment (ORD to SFO), I was not that impressed."
Cons: "See above"
Pros: "Lots of space"
Cons: "Better movie selections They lost one of our bags :("
Pros: "The pilot did great job.brought us before time."
Cons: "Pay extra for bag :( No video screen No food The check in area was mooved without notice."
Cons: "The flight was delayed."
Pros: "Direct flight, quick and easy. Dinner, breakfast and complimentary drinks were nice."
Cons: "The plane for this flight was lacking current amenities such as power supplies for devices and individual tv screens. The gate crew was a bit rude commenting on my tardiness to board although it was due to my flight arriving late from Denver which I feel they should have known was not my fault."
Cons: "More leg room"
Pros: "Non-stop flight and arrived ahead of schedule"
Cons: "No individual entertainment in seat backs and the common system wasn’t working. But, since it was an overnight flight it wasn’t that disappointing"
Pros: "Seat, legroom, nice choice of movies."
Cons: "Crew was stingy with booze. Delta is generous with it. This crew acted like they were paying for it."
Cons: "British Airways flight was carried by American Airlines. Planes were late, boarded one plane from the tarmac with no explanation, gate was changed 5 times without announcements. Will never fly American Airlines again!"
Pros: "Crew was great, on time, boarding smooth"
Cons: "Wifi did not work"
Cons: "Flight delayed 2hrs - but no fault of the airline."
Cons: "Horrible service, clueless flight attendants, very unprofessional crew."
Pros: "Nice plane and entertainment"
Cons: "Booked flight through British air for a reason. Didn’t anticipate American Airlines being used for our flights. The Flight was also delayed but it was never explained why despite dozens of questions from passengers. This caused a missed connection flight and forced us to stay overnight in Chicago with nothing but a $12 food voucher. When we tried t ask what other options were, American Airlines personal offered no sympathy and said the best we would get is the food vouchers and we should be grateful. No other travel reimbursement or vouchers were offered other than a replacement flight. Overall it was a huge inconvenience and caused numerous other expenditures for us."
Pros: "Food wash pretty good"
Pros: "Crew was courteous Boarding was effortless thanks to the AA app"
Cons: "Multiple flight and boarding delays Aircraft needs cleaning/update"
Pros: "It got cancelled and the flight company took 500 usd dollars back from me"
Pros: "Smooth flight. Attentive service. Arrived 1 hour early."
Cons: "I had a woman way too large for her seat crowd 6 inches into my seat which I paid extra for and she did not. She also had a baby which ended up with its head in my lap and she spills formula on me. My body was so contorted I couldn’t sleep the whole flight and it was a 14 hour flight. Dandy attendant tells the guy in the aisle seat That he was such a good passenger that if she had a metal she would give it to him. I’m sitting there like WTF I have only Peed once in 13 hours because the baby was in the bassinet sleeping and I didn’t want to disturb it. And the WiFi didn’t work"
Cons: "Going to aircraft by bus in the cold with long wait for bus departure"
Cons: "Outdated airplanes"
Cons: "Very old plane. No personal entertainment. Very basic service."
Pros: "New onboard entertainment"
Cons: "My bags were sent on an earlier flight so they were sitting on a different terminal and I was on a different one. At 9:30 pm in -12 degree Celsius I was waiting for a shuttle to take me to that terminal which was very unnecessary because it’s their responsibility to give me my bag at the right terminal."
Pros: "There’s nothing better than a non-stop."
Cons: "Oy, they offered an $800 credit if I let them bump me. But they had no way to get me to my destination! I guess instead of asking for volunteers, they should have asked for people who really didn’t want to go. Then the flight attendant announced, “we’re really low on food”. Really? This is a SEVEN hour flight!"
Pros: "Decent amount of bathrooms"
Cons: "I was shocked that we weren't provided better and more food for an expensive and lengthy flight. Also there were no head rest tv's. They plane seemed very old"
Pros: "much room. great entertainment. great crew"
Pros: "Crew was friendly and provided good service."
Cons: "Seats are very small. Boarding process could be improved. Seems some people board out of sequence and it screws up the process of stowing luggage and getting to your assigned seat. These same people bring in large over sized bags that will not fit in the above compartment or underneath the seat. Charging these individuals for these violations would deter them from engaging in this behavior. You might also want to add to your instructions how to disembark the plane, some individuals think their schedule is more important and rush up the isle in front of others who are trying to get their carry on luggage from the overhead compartment. Losers!!"
Cons: "We had too little time to switch flights. We were stressed and had to run a lot in order to make it to required connecting flight"
Pros: "The flight was pretty quick; boarding and exit went smoothly."
Cons: "The plane was old (25 years), no power supply at seat, tight spaces, movies played in widely spaced monitors located over the center aisle."
Pros: "Nice modern plane. Even though the flight was delayed, we ended up boarding earlier than expected and arrived pretty close to our original expected arrival time."
Cons: "The crew was nice and everything, but they weren't very good at making announcements on the loudspeaker. You could tell they didn't really know what they were saying or haven't practiced. One lady was trying to make a sales pitch for a new master card and you could tell she was reading and there were long pauses. My sense is that when using the loudspeaker to talk to the entire flight, one should be practiced and know what they're saying and communicate quickly and efficiently. Don't mean to be critical, but it's something that I noticed that could be improved."
Pros: "The people where great. But this does not make up for what happened."
Cons: "1. Undisclosed LAX bus ride time limit to get to gate. BS 2. Undisclosed LAX bus ride to gate. BS 3. Alaska Airlines never explained at ticket purchase that it was at American Airline Terminal. Caused a 8 min walk to AA terminal from Alaska terminal. BS 4. None of this was explained at ticket purchase. Not happy. Probably will never try to fly Alaska Airlines again."
Pros: "Did not use"
Cons: "Tight seating"
Pros: "Food was decent, service was okay"
Pros: "Easy and safe flight to destination. Not meant to be a 5 star hotel."
Pros: "More leg room than expected, food was airline food, but not that bad considering. Plenty of beverages, great selection of movies. Hour delay leaving, but arrived only half an hour late."
Pros: "Safe flight"
Cons: "Flight delayed more than one hour. Poor communications by pilots. No recognition by any crew members that it was Father's Day!!!"
Pros: "The crew was awesome. It was a very nice flight."
Cons: "Again out of snacks and she skipped our row for drinks. Again small issues but what else are they doing?"
Pros: "Getting home"
Cons: "If customs and border patrol weren't nazis and didn't detain me causing me to miss my flight."
Pros: "Friendly crew."
Cons: "No wifi or in flight entertainment."
Pros: "Crew were friendly and helpful"
Cons: "We sat on tarmac for two hours after the scheduled take off and weren’t even offered a glass of water..."
Pros: "Got to destination 30 min early"
Cons: "Free WiFi"
Pros: "On flight entertainment was nice, so was extra legroom although way too much more money for a seat one way."
Cons: "Temperature was not well controlled. Stewardess was rude when asking about food and beverage. Tols is that she was only doing food when we tried to order a drink from her but proceeded to get one without hesitation for the gentleman sitting next to us. Did the same thing a second time also, just very off putting"
Pros: "They let us off the plane to stretch and get food when we had to return to the gate for mechanical issue."
Cons: "The flight was over an hour late so we barely made our connection and certainly didn't get food which was our plan. They did not have room for any of our carry on as we were some of the last to board so they took it at the door of plane. . They managed to put our carry on on a flight to Beijing, not in the plane( that is mind boggling). The seats were uncomfortably tight. Our next flight on a smaller plane was roomier. No warning we needed to download the app to our device for entertainment as you had to pay for inseat tv."
Pros: "Boarding was a breeze"
Cons: "Quality of food (snack) was just not good."
Pros: "The head Steward & Stewardess were terrific... the JR attendant had serious bad attitude... 1/3 glass of wine without even an apology or a “ let me get more “ seemed to be NOT HAVING A GOOD DAY?"
Cons: "My in seat entertainment screen didn’t work... the ear buds didn’t work properly... United must be having problems... I’m sooooo disappointed!"
Pros: "I liked getting off the plane. Staff really hates their job."
Cons: "The screaming kids, the rude staff, the extra hour on the tarmac with "4 planes ahead of us" followed by "a few planes ahead of us" which meant we all had OVER AN HOUR TO USE THE RESTROOM but weren't allowed. Some people were in the lavatory for 15 mins and your crew knocked on my door after less than 5. Could have sworn at the stewardess it was so rude! 0/10, would rather fly a kite"
Pros: "Boarding was easy. Just waiting in line to get on a plane. Pretty easy."
Cons: "No problems with the flight from Dallas to Chicago. Very quick and easy flight. Chicago to Paris was a bad experience."
Pros: "Flight left and landed on time. In flight entertainment worked."
Cons: "In flight food made me sick later in the flight."
Pros: "Our flight to Madrid was simple and uncomplicated. The boarding process was flawless, and the flight itself wasn't as full as I expected. My wife and I had three seats in which to spread out."
Cons: "The audio jack in my seat had some kind of short in it. I had to hold the wire to my earbuds in a certain way to hear properly."
Cons: "Plane sucks. Too small and poor seats. Better snack selection."
Pros: "The last minute emergency flight was not terribly priced"
Cons: "I was notified when there was going to be a delay, but not notified when my flight was cancelled due to the airline not having a crew. Really? No crew? Gave my mother a voucher for a motel stay, but failed to notify her that there would be no shuttle that comes to the airport after 10pm. She is not great with technology and was stranded at the airport until her re-scheduled flight 12 hours later"
Pros: "Entertainment was very good"
Cons: "It was freezing cold. Apparently something went wrong with AC system as even despite numerous complaints by passengers nothing could be done. Spending 9 hours in a freezing cold plane already has affected my and my husvand's health as we are both now coughing and with blocked noses."
Pros: "They transfer me to a empty row so I can be more comfortable"
Pros: "The entire process went well."
Pros: "Good tail wind made it early"
Cons: "Near 5 hour delay at departure airport with very poor communication."
Cons: "Everything ABOUT THIS AIRLINE SUCKS.. the staff was the worst... no one knew the correct information and I suffered from that... my flight was delayed and a crew member decided that she wanted me to miss my flight... I had the worst experience with this airline... it was my first time traveling with u guys and it was so terrible that I would never travel again with u guys.... I flew first class going to my destination but coming back was the WORST"
Pros: "Charging availability for my devices on board."
Cons: "No wifi available!"
Cons: "The plane wasn't very clean. And I might have liked another option besides a weird trail mix for a snack."
Pros: "Always loved United, always will! The bad rap going around about them unfortunate but people won't understand the airline industry if they don't try."
Pros: "Crew focused on safety first"
Cons: "Delay of taking off from newark, no service and no emtertainment on the plane from newark"
Pros: "Plane wasn't full"
Cons: "Coffee grounds in the bottom of my cup Seats way too small for a normal person much less for Someone with extra."
Cons: "Wish they had radio stations / music alongwith the free tv shows. wud have liked to listen to music and doze off. Then again i assume most passengers bring their own music."
Pros: "Super Bowl Perks!!! & great service tight"
Cons: "As usual with all flights, tight seating"
Pros: "I do this flight a couple times a year. Always good. Thanks"
Pros: "Nothing about 9 HOURS in an Airport is great! I walked from where I landed coming from Calgary, to terminal 2 Gate F 17 because that was where the flight to Lexington was to leave from. Then I got notice it was leaving from terminal 1 Gate B 24 so (I'm sure I walked a mile there) to get there. Waited for a number of hours checked my phone and found the departure was back again at terminal 1 Gate F 17!?!?! So I walked another mile back to where I started. At no point was I offered a drink or meal voucher for the 9 hour delay/inconvenience in my flight to Lexington ky. Suffice to say that I will NEVER go on any flight if I have to go back through this airport. I also have horrible knees, which all the walking did not help."
Cons: "I would like to say that as a person with a disability, there is not any support for help getting around. They have plenty of for lack of a better term "golf carts"; but no one utilizing them. Not that I am a world traveler; but this airport could take more than a page from Calgary international in terms of support to those with disabilities. I will NEVER and I do mean NEVER go through something like this again. I expected to be home in Lexington at 5:00pm and did NOT arrive until midnight.??!! This is in my opinion quite unacceptable! What a way to spend a hard earned vacation day! Thanks Luanne Steele"
Pros: "temperature was right not blanket needed"
Cons: "they ignore me never offer me a drink and I was thirsty"
Pros: "I was insulted by your staff. From Tech support to Face to Face Tech."
Cons: "I confirmed my flight. I had a 3 hour delay in CHI. Having a 90 minute drive and an hour flight. I decided to skip my first flight and just head to the connecter in CHI. My whole flight was canceled as a result. The front desk guy was smug and extremly rude. The Tech support and this representative offered 2 different "Facts" on what could be done. As a result I was forced to pay for a hotel and miss a day of work. All because I wanted to spend extra time with my family. I have nothing possitive to say about your product and as a business owner Im embarrassed for you."
Pros: "Very kind and curtious flight attendants to and from my destinations. Great service! Wouldn't hesitate to plan future flights with United again."
Cons: "I had no complaints or dislikes."
Pros: "It was clean and staff were kind."
Cons: "I understand no one can control weather and the flight delay, but they only had 2 vending machines. None of the machines wold rake my $5. Chips said $1.50, charged me $2. Since Redding always flys to San Francisco, they should have a little cart with someone there serving everyone with flight delays. San Francisco is always going to have fog. Would have made the disappointment with flight delays not so bad"
Pros: "The demeanor of the crew was warm and welcoming throughout the trip."
Cons: "The bathrooms were not very clean and hour into the trip"
Pros: "The crew on this flight was absolutely amazing. They were helpful, they were very kind, and very pleasant. Probably the best flight crew I've ever had. Despite originally being annoyed that I wasn't allowed to pick/change my seat, I somehow miraculously got an economy plus seat so I had what felt like a first-class amount of space."
Cons: "Again, the flight was delayed. Despite originally being told that we were trying to get out ahead of storms so we wanted to get going quickly, we ended up boarding and then sitting there for probably an hour and a half. The pilot/copilot were great at letting us know what was going on, but the fact that both the first and second leg of my journey were delayed was excrutiately annoying. Having already been traveling for over 8 hours, the last thing I wanted to do was be even later and extend the flight even longer, obviously. The entertainment also was not available due to some problem in the circuit for the entirety of sitting there waiting to taking off and the first 15 minutes of the trip. Again, the attendants did everything they could and were very attentive, it was just frustrating to not really be sure that entertainment was going to be available for the 9 hour flight you just sat down for. Thereafter the entertainment was great. The food was, again, pretty mediocre compared to other transatlantic flights I've taken. The lasagna was not very good tasting at all. The sandwich they brought near the end of the flight was tasty though. Another plus was full sized cans of juice as opposed to a tiny glass. Honestly once this flight got off the ground it was good. However the combination of the delays, plus my terrible previous flight (which was the one directly operated by Lufthansa, the second flight was farmed out to United) just made the whole journey pretty awful, and probably the worst of my life. On my flight from Munich to Cairo, three weeks ago, Lufthansa left my bag in Munich despite the fact that I had an 8 hour layover - which you'd think would be more than enough to put a bag on a plane. They were very quick about delivering my bag once it arrived, but that previous experience with Lufthansa just served to bring down my opinion of the entire airline. Honesty, I had been told by friends that Lufthansa was a pretty good airline, that didn't show at all. There's a pretty big chance I'll never willingly fly Lufthansa again if there's even a remotely comparable option (which there almost always is)."
Pros: "Nice CSR people in AZO"
Pros: "Overall it was a great trip. We left a little late a both connections, but arrived on time so that's good."
Cons: "The only thing two things I'd change would be our plane arriving back the Kalamazoo on time. It wasn't even in Kalamazoo very long. The other thing I'd change would be having the two people helping with boarding speak more clearly on the intercom. I seriously couldn't understand much of what they were saying. Also, there's not much select for pop in your store."
Cons: "The plane was absolutely filthy.. crumbs on seats debris on floors. Dirty arm rest and seat backs"
Cons: "Displaced to another delayed flight 6 hours in total!!!!! Lost of other connections Send me to Frankfurt and then to Madrid one day after programmed The baggage lost Should reimburse us"
Pros: "I liked that it got me to my destination"
Cons: "No entertainment, really uncomfortable, arm rest don't go up, planes are not cleaned from previous passengers, flight attendants hardly smile and don't interact as much as other airlines, delayed flights every time I fly with United."
Pros: "Getting where I was going."
Cons: "No free entertainment options."
Pros: "Getting off the plane!"
Cons: "Both planes were late, stewardess was extremely rude. My son was having an emergency heart surgery and I literally would have made the 15hr drive faster. Thanks for nothing"
Pros: "Everything worked out just perfect"
Cons: "No snacks served"