AZO - SXM
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Top airlines flying Kalamazoo Intl to Simpson Bay Princess Juliana
Scores according to KAYAK customer reviews
Pros: "quick easy flight"
Cons: "sockets to charge electronics"
Cons: "long delay in boarding"
Cons: "The snacks were limited. They only had cheez-its and no cookies."
Pros: "Good on flight entertainment"
Cons: "Tried to select my seat 2 weeks out from flight. Was told by multiple delta employees I can only change at the gate. Was unable to change seat and ended up getting downgraded to middle seat middle row. Rude flight staff that barked at the passengers"
Pros: "Nothing I couldn’t get this flight because of the delay of the previous one"
Cons: "The company could have hold it knowing there were travellers on connection. If not, knowing that they were no flight before the next day they could have prepare hotel booking for us because all hotels were full at midnight when we finally could get there."
Pros: "The cabin was to warm"
Cons: "The cabin was to warm"
Cons: "My hard shell suitcase was broken during the process not sure when or where. Items in my suitcase were also damaged. The seats are so close together that it was very hard. If you are a bigger person I recommend flying first class."
Pros: "They were late and and tried to blame weather"
Cons: "Explain that we will get hotel and else... Cheep asses."
Pros: "Crew was great. Paris to RDU flight is very convenient. Fair summer pricing overall for our special itinerary. Beverages, snacks on international flight were great."
Cons: "Specialty food requested - reduced sugar because there is just too much sugar in airline food generally. Pretty awful. Some kind of (I think) pickled cabbage and carrots slaw was inedible. Plain yogurt was awful, needed something! Nuts, just a little bit of dried fruit would help."
Pros: "Nice short flight, crew was nice."
Pros: "good service"
Cons: "There was huge issues with our original plane and the lady at the desk was horrible with communication to all the passengers waiting for the flight updates. The one time I finally asked her if there was any updates, after almost 1.5 hours of delay and waiting, she took a very rude and snappy tone."
Pros: "Hands down one of the best flights ever. Great seats, great leg room, amazing crew; I even met some good people on the flight. All around pleasing experience."
Cons: "My only complaint is the food. Some of the other airlines feed us real food, I want to pay for something a bit better. Still a great airline!"
Pros: "Wine included with meal no extra charge. Thanks"
Cons: "More comfortable seats in main cabin"
Pros: "Each employee on the plane was nice."
Pros: "The crew were great. A little too warm on the plane at the back of the plane and too cold at the front."
Cons: "Since this was the first leg of two, the person who checked us in did not check our bags to the final destination. Then, when we went to go to check in for our second leg, they wanted to charge for our baggage again. Not cool Delta."
Cons: "Boarding took a long time"
Pros: "the food was really top notch and service was great and friendly"
Pros: "Actual flight was great!"
Cons: "Delays were awful, and the ground crew was unhelpful in helping people find earlier alternatives to the delayed flight."
Pros: "Crew was awesome. Very efficient"
Cons: "Couldn’t connect to see the trip on the monitor but no big deal. Still was able to watch tv"
Cons: "Crazy rough, fast landing but not boring!!!"
Pros: "Flight was overbooked!!!! How dare you overbook your planes? If you do that, get new plane!!! People loosing time and money.. 9 people couldn’t get seat on the play they paid for... tomorrows flight is same sting... this is last time fling delta... and we are silver medallions... who fly a lot!!!"
Cons: "Flight was overbooked!!!! How dare you overbook your planes? If you do that, get new plane!!! People loosing time and money.. 9 people couldn’t get seat on the play they paid for... tomorrows flight is same sting... this is last time fling delta... and we are silver medallions... who fly a lot!!!"
Pros: "Sat in the Key West airport for five hours because of delays. Somehow the other airlines managed to get their people on and off the island. Although they say they can’t land in a 25 mph crosswind we were watching the weather. It mostly stayed below 20 mph for hours before departure"
Pros: "The crew was amazing my daughter is still talking about how nice they were to her."
Cons: "Nothing at all!"
Pros: "The closeness of the airport in proximity to my house as well as the ease of finding your gate and boarding."
Cons: "There were so many passengers and such a small plane. There was NO leg room and the lady in front of me wanted to recline her seat, when I’m already claustrophobic to begin with. It was hot and the air above our head was barely working. There was one flight attendant who was blatantly rude to an elderly lady about her bags under the seat before the flight took off. To make this all worse, I had to suffer through all of this discomfort for over an hour for a 25 minute flight."
Cons: "Delta seems to be running their interiors much hotter then ever I can recall. This flight was hot enough to drench my shirt with sweat."
Pros: "The service during the flight was excellent."
Cons: "That they didn't load my luggage on the correct plane, even though they had 9 hours to do so. Then when I went to airport yesterday to pick it up, all the pull tabs on 3 of the zippers were broke off, my bubble wrapped bowls were destroyed, and all my books that I had bought were wet with pages stuck together.(ruined 6 books). Extremely disappointed,"
Pros: "Boarding was quick and professional. The crew were professional and friendly."
Cons: "No entertainment system. The cabin was cramped and the food/snake was forgettable."
Pros: "It was short and fast."
Pros: "Good snack selection, plane departed on time, no issues."
Cons: "I boarded and my assigned seat was 1B, I had no where to place my bag as all the overhead compartments were already packed. I asked the flight attendant to help me and she said, I can find a place for my bag further down the aisle. This is a complete inconvenience, as I would have to walk and hold off the de-planing while I find my bag. I have always met friendly flight attendants to assist me as I am boarding, until this one! she was so rude and not willing to help at all!"
Pros: "Flight crew was awesome"
Pros: "Staff was very courteous, the flight was smooth."
Cons: "There was no TV's on this flight."
Cons: "The attendants at the delta counter in the airport were very rude and told us we were nit elite member when in Lima and Mexico was at the contrary"
Cons: "I did not receive acknowledgment that I had cancelled the flight... and I still received 'updates' to give uncertainty to the status."
Pros: "Great to have in flight TV"
Pros: "Upgraded. Arrived early"
Cons: "No entertainment system even in 1rst class"
Pros: "Got me where I needed to go at the price I wanted to pay. - The gals at the ticketing desk were extremely helpful and cheerful."
Cons: "Not my typical Delta experience: -Boarding for special needs was a joke. A literal ‘run-on-sentence’. No more did I get up and they went to the next group. I was almost knocked over in the rush. -The onboard staff was nice enough. However, between the two of them, one of them had a thick accent. Maybe that one shouldn’t be the one making all on board announcements… and please fix the horrendous crackles too!!! -It seemed our pilot was in training… during our short flight a series of right and left turns were made, no effort to avoid turbulence, and the landing was surprisingly hard. It felt as if my spine took a quick jab to my brain as a result! What’s up?"
Pros: "Flight was on time, boarded quickly and efficiently. Staff were nice enough but all business."
Cons: "West Jet gave me a "fake" ticket delta would not let me board missed the flight I had to wake up at 3am to catch. This is after I finally made it to my hotel last night at 11:30 pm. This is completely unacceptable. NEVER AGAIN IN MY LIFE WILL I EVER FLY WITH THIS COMPANY!!!!"
Pros: "Only 15 minutes late"
Cons: "Like everyone, I dislike the tight seating."
Pros: "The crew was very friendly and kept making rounds with water so we didn't have to get up looking for it. Free entertainment at our seats made the flight go by faster."
Cons: "No complaints, I was stuck in a middle seat but somebody has to sit there!"
Pros: "Everything went smoothly."
Pros: "They ran out of food on the plane"
Pros: "The updated food is a nice change to Delta and a positive one."
Cons: "The attitude of the flight attendants was rude and not a way to act in a customer service industry."
Pros: "I didn't like anything because the fly leat 3 hours"
Pros: "Small cubicles are pretty comfortable but a little cramped . No they are upgrading their business class to larger "suites" and that will be good . The food is good but nothing to write home about . Your payment system works well but as usual there is a somewhat limited library."
Pros: "I would like the airline service to do more for our veterans. Especially the 100% disabled veterans"
Cons: "Seats not comfortable enough"
Pros: "Lots of leg room"
Pros: "Team worked well together."
Cons: "Could not figure out how to plug in ac for my device. An educational label would help."
Pros: "The crew in first was very helpful."
Cons: "vegetarian food on first."
Cons: "a 2nd snack for a 5 hr flight would have been nice. Also never heard that they were serving lunch meals to buy, heard the breakfast one!"
Pros: "Great crew"
Cons: "More legroom"
Pros: "We didn’t like anything about this flight"
Cons: "The seats were absolutely uncomfortable. Far less room than we expected and the seating posture was unbearable. If United continues this poor level of service as it reaches for every last passenger dollar, it will surely lose business. We will seek alternatives from now on."
Pros: "Crew was great. Little bumpy but can’t control weather."
Cons: "Gate changed 3 times."
Cons: "Has lots of contradicting texts about flight status"
Pros: "Good boarding"
Cons: "Delay and no food or movies"
Pros: "Attentive cabin crew and decent food/wine selection, but...."
Cons: "This format of business class seating leaves a lot to be desired. There is literally no place to store anything except maybe your cellphone on the shelf under the TV screen. No room for a backpack on the floor - has to be in the overhead. Not convenient on an 8-hour overnight. Seats are tight - could not lay on my back - had to sleep on my side. No separation between seats - it was a 2, 4, 2 layout and the guy next to me coughed all night. At least I wasn't in one of the middle seats. Expensive flight for that type of setup IMHO. And given it was a 777, the plane was big enough."
Pros: "Nothing at All"
Cons: "Plane was Dirty, I was late for the meeting and Overall I will never fly with united"
Pros: "Overall service at was very satisfactory on all the sectors. In-flight service was excellent. Lounges were good at Mumbai and Frankfurt. Pl. see my comments about United lounge at Chicago."
Cons: "I was denied an entry to the UNITED LOUNGE at Chicago Air port. The lady stated that this lounge is only for the departing passengers! She scanned my boarding card.and I said to her that I am departing to Detroit. She said I can enter if I am a GOLD card member or purchase a day pass for $59.00. I declined. I am under the impression that United is a partner of Lufthansa.and that they should honor the same Business class privileges as Lufthansa. I found it rather discriminatory act on the part of this particular employee of the United lounge at Chicago airport. Pl. bring it to the attention of the Lufthansa and United . I will appreciate follow up on this matter."
Pros: "From start to Finish from ticketing to baggage claim we received Premier Customer Service"
Pros: "All the flights were on time and the pilots terrific. They came on with information and advise. I especially liked the pilot on the travel from Hartford to Denver. he was humorous but very polite and congenial."
Pros: "We had tickets for 2150 flight, and they moved us to earlier flight on our request with no additional charge. Everyone was very professional, and flight was smooth, and we even arived earlier than scheduled. Thank you."
Cons: "Flight was smooth and staff were super friendly"
Pros: "THAT UNITED TRANSFERED ME TO AA"
Cons: "IT NEVER HAPPENED BECAUSE OF ENGINE FAILURE, THEY TRANSFERED ME TO AMERICAN AIRLINES THAT WAS DUE 4 HOURS LATER IN. WHICH ALSO HAD ENGINE FAILURES SO NEVER ARRIVED IN PALM SPRINGS. WAS STUCK IN DALLAS TILL NEXT DAY. MISSED MY MEETINGS AND PREPAID HOTEL. AA ALSO DAMAGED MY LUGGAGE WITH CLOTHING AND ITEMS MISSING. USUALLY NEVER HAVE PROBLEMS ON UNITED OR AA"
Cons: "There was not tv on the plane"
Pros: "Staff was courteous. Flight on time. I sat 2 seats away from rear. Toilet smell was pervasive."
Cons: "Cramped seating conditions"
Pros: "Great in flight crew. Easy check in and boarding. Left on time. Arrived early."
Cons: "Really bumpy ride. I mean bumpy."
Pros: "Will never fly UNITED again no matter how cheap!!!!!"
Cons: "Will never fly UNITED again no matter how cheap!!!!!"
Cons: "The flight was supposed to arrive in Greenville at 6:41 pm, we never arrived until after 11 am."
Pros: "no delays"
Cons: "The united employee starting with the man in the ticket area by the gate. He was VERY rude and unprofessional. He was talking to me like was a dumb person. He was explaining to me that I could only take one bag on the plane and it was how he explained it to me that I did not like. United needs to work on getting rid of people like him, they are agitators."
Pros: "Stroopwafel and efficient boarding process."
Cons: "Very tightly packed seats; flight attendant complaint about collecting trash from outside vendors. I guess the obvious alternative is just to leave it in the seat!"
Pros: "- I did make it home, 2 hours later..."
Cons: "- Service: plane had multiple problems, including flight instrumentation - Worse Service: keeping customers in the dark regarding timing of repairs and how long we'd be stuck at LAX - And nothing worked: no wifi (even though it was advertised)"
Pros: "Our Flight Attendant was Hilarious. Made the trip very Relaxing"
Pros: "priority boarding; screen size of monitor"
Cons: "seat width (too narrow)"
Cons: "No wifi on board and no individual screens"
Pros: "The flight attendant in coach was very nice."
Cons: "Seat assignment was last seat on the plane, next to the bathroom... and the luggage return was slow."
Cons: "We missed a connection due to it being an international flight with several checkpoints of customs and immigration. No one from United seemed to care that we missed the connection. We won't fly United again."
Cons: "Blaring advertisements during taxi are quite annoying. I'm not buying your service for a 1 hour flight."
Cons: "coach was very uncomfortable. Seats reclined minimally and not much legroom. I will not be flying United again. I was disappointed that it was not flight run by Luftansa since Luftansa's coach service is much better"
Cons: "Read above comments that were meant for the Denver to Houston flight!!!"
Pros: "Not much. Stewardesses were pleasant."
Cons: "Late arrival congested- cattle car... 3 flights out of one gate. Poor announcing."
Pros: "The food really was tasty"
Pros: "The flight provided snacks and drinks"
Cons: "$25 baggage fee"
Pros: "I was insulted by your staff. From Tech support to Face to Face Tech."
Cons: "I confirmed my flight. I had a 3 hour delay in CHI. Having a 90 minute drive and an hour flight. I decided to skip my first flight and just head to the connecter in CHI. My whole flight was canceled as a result. The front desk guy was smug and extremly rude. The Tech support and this representative offered 2 different "Facts" on what could be done. As a result I was forced to pay for a hotel and miss a day of work. All because I wanted to spend extra time with my family. I have nothing possitive to say about your product and as a business owner Im embarrassed for you."
Pros: "Horid contract gate agent in Eugene OR. Broke FAA rules. Contacting United for resolution."
Cons: "Rude, unaware of rules, as a 1M flyer one of the ugliest boarding a I've had in ages"
Pros: "On time."
Cons: "Having to check my carry on luggage because the bins were full on a large plane."
Cons: "without notice, plane made significant shift ..about 70 degrees..... Passengers began to scream. after about 5-10 minutes, pilot announces we were 10 miles away from plane in front of us and got caught in its tail wind. I was never so frightened on an airplane as this flight."
Pros: "Staff was nice and attentive"
Cons: "Flight was delayed"
Pros: "I liked the flight attendants that they were courteous and helpful"
Cons: "I am a fearful flyer and that is putting it mildly. I didn't like that the pilot didn't introduce himself and talk to us about the flight."
Pros: "Nice CSR people in AZO"
Pros: "Overall it was a great trip. We left a little late a both connections, but arrived on time so that's good."
Cons: "The only thing two things I'd change would be our plane arriving back the Kalamazoo on time. It wasn't even in Kalamazoo very long. The other thing I'd change would be having the two people helping with boarding speak more clearly on the intercom. I seriously couldn't understand much of what they were saying. Also, there's not much select for pop in your store."
Pros: "Seats fit for midgets"
Cons: "The plane was absolutely filthy.. crumbs on seats debris on floors. Dirty arm rest and seat backs"
Pros: "Great crew and smooth flight overall"
Cons: "Seats seem to be getting smaller"
Pros: "Being upgraded"