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Read more about Alaska Airlines
Pros: NO social distancing - no real requirement to wear masks = their 'advertising' was a LIE
Cons: If they say they are requiring masks - they should actually back up their words with actions - it's a total lie - an irresponsible one at that.
Pros: The flight was delayed because of fog, however, the agents and flight crew worked with patience and good humor and were able to move me to a different flight. The experience was as good as possible with the delays and crowds
Pros: Crew was very nice and professional.
Cons: Turbulence. Assigned a seat that doesn’t recline
Pros: On time and arrived early.
Cons: Neck massage would be nice :)
Cons: Nice plane. Decent leg room, pleasant flight.
Pros: Leg room was good.
Cons: No food service during flight.
Pros: Flight attendants were very nice.
Cons: Flight was one hour delayed, on time would be better!
Pros: Arrived early, and that was good.
Pros: Everything was great but
Cons: It was an old dated plane. Only reason good not great
Pros: Awful experience
Cons: No gate when we landed
Pros: On time. Safe.
Cons: Seperate seats with my traveling companion. No entertainment.
Cons: No entertainment i.e TV No food Flight delayed for 2.5 hours with prior notice until just few minutes the boarding time
Cons: Great crew! Smooth flight. Need more hot options for food
Cons: Luggage was lost on arrival at Kalispell. Promised $25 refund but did not receive.
Pros: Staff was great at calming nerves. First time flying overseas in almost 20 years
Cons: Leg room was minimal and choices for food were small compared to other airlines I flew with the same day.
Cons: Everything. Plane had blown circuit. Told us AFTER we boarded. Had to switch planes. My “premium” seat was super small, made even smaller by the selfish fat boomer strring next to me taking up half my seat. Over all, one of the worst flights I’ve been on in a long time.
Pros: Very friendly crew.
Pros: In flight entertainment options. TV, Movies & Music. Great selection...and its free!
Cons: Boarding was long and arduous. But I believe this to be the case with most airlines.
Pros: The crew was very nice
Cons: We were delayed 7+hours!!!!
Pros: Good service was provided. Thank you.
Pros: The crew was nice and the drinks were fine.
Cons: We waited an hour and a half before we started boarding
Pros: Multiple beverage services
Cons: Stuck next to a large person again that over flowed there seat into my seat
Pros: It was a great experience flying Alaska airline.
Pros: I didn't participate in entertainment or food so I don't have a rating for those items. The flight was fine however there were two people near me that were coughing profusely. Two days after flight I got the flu I don't know if there is a way to better control this kind of thing from happening but I will be wearing a flu mask from now on.
Pros: Friendly and courteous crew.
Cons: Prop plane made a lot of noise- never was on one before
Cons: They cancelled my flight 2 days before departure and attempted to book me on another one that was unrealistic for me to make. This forced me to drive the 10 hours home-resulting in me missing a half day of work. Although I am obligated to uphold my commitment to flights booked they seem to have no sense of responsibility on their end.
Pros: Only airline I try to fly because of their excellence!
Pros: The staff was friendly, a nice experience
Cons: We arrived early and had to wait on the plane for 5 to 10 minutes and it got hotter and hotter. I wonder if there's anyway they could have told the ground crew that we would be early so that we did not have to wait
Pros: Easy to fly out of Eugene and connect in Seattle. Free Beer!
Cons: No peanuts or alternative gluten free snack
Cons: I wasn't allowed to check in at the kiosk because it was approximately 40 minutes prior to departure, and there were no ticketing agents operating the counter. When I asked the supervising TSA agent at Kalispell airport for help, he took my ID to the ticketing agent at the gate past security and asked her if she could check me in and print a boarding pass for me from there and she did not. I was traveling with two other people in my party, one of which checked in approximately 10 seconds before I did on one of the kiosks and the other checked in approximately 5 minutes before me. I had my flight booking confirmation email on my phone, my receipt for the $497 ticket, and I was very polite in asking for help and very polite in receiving the bad news. The Kalispell airport is very small (there are just 3 gates), so I understand that the ticketing agent in the gate may have been so busy that she couldn't use the computer and printer at the gate to check me in and print my pass, but as someone who works in customer service I must say I was extremely disappointed in the verdict of my dilemma. I maintain full responsibility that our group had made it to the airport with little time to spare, and could have prepared differently, but from what I witnessed between my group's experience and my own, there could've been a touch of customer service added to our experiences. When I called Alaska Airlines customer service to rework my flight, I was charged a $211 change fee. I called customer service 10 minutes before my flight's departure time, so I was very clearly not late, there was no line at the security checkpoint, and I could see that the other two people in my group made it through security and to the gate in no more than one minute. I explained that there was no ticketing agent at the main counter outside of security and that the agent at the gate did not see any possible solutions for me. To say the very least, I am extremely disappointed in my experience with Alaska Airlines and the Kalispell airport and am truly discouraged by the sense of entitlement that I felt from the airline employees, the TSA employees, and air transportation as a whole. Again, I maintain responsibility for my dilemma, but would expect actual customer service for someone who very clearly made a mistake but is being extremely polite and calm in asking for help in a situation where there was ample time to correct the mistake, especially since there were others in the party that had successfully checked in merely seconds before myself. I know that sadly, my shared experience won't make much of a difference in anything, but I can't stress the importance of customer service in this world where it's a dying practice. I'm certain there are employees with Alaska Airlines that would have handled the situation differently, but for this particular experience I will not be flying with them again.
Pros: Free beer
Cons: The flight got delayed by 50 minutes.
Cons: Got to SFO -no luggage. Switched to Virgin America in Portland. Two hour layover - it should have made it
Pros: On time, plenty of carry on space, nice attendants, no stress.
Pros: Larger seats than delta, that's for sure. I'll fly Alaska air again.
Cons: The agents weren't at the counter 2 hours before the flight in Bozeman. Had to wait for someone to show up to check my luggage.
Cons: WiFi didn't work at all. Couldn't open any websites on Gogoinflight.
Pros: I was able to get my own row since the flight wasn't overbooked
Cons: Nothing that could have been prevented, all was Mother Nature related.
Pros: The promptness
Pros: flight attendants were good Bording absolute nightmare. gigantic stairs to climb flimsy hand rail terrifying experience--Get rid of the shoddy stairs use sturdy ramps to board Barbara Portland Or.
Pros: Good flight, the personnel was helpful to me in treating my instrument well.
Cons: The attendant at FCA was horrible, but I don't think she works for Alaska. Extremely rude, forced me to check my guitar in baggage instead of gate checking it.
Cons: Delay on the front in. When we finally arrived in Seattle, they didn't even have the jetway pulled up due to a miscommunication. This required many more minutes of waiting.
Pros: This was one of the best flights I have taken! It was smooth start to finish, the plane was clean, and the staff was excellent! Thank you Alaska Airlines!
Pros: Staff was courteous and weren't overbearing or rude like I frequently experience on other airlines. They offered tablets to passbook the time with our kids and offered lots of chances for drinks and food. We felt well taken care of. Would definitely fly with Alaska again and hope to get row 6 again!
Pros: The flight was short
Cons: Flight is overcrowded and they allow too many too large carry-ons, which delays boarding and makes for an uncomfortable flight, and this is all caused by the Alaska baggage fees for checked bags.
Pros: Free hour of wifi as a T-mobile customer. The ability to change seats right up to the moment of boarding. It was my first flight ever and The Captain and crew did a great job to make the flight enjoyable and comfortable.
Cons: As someone who has meticulously traveled the world over on Google Earth, i was enthralled to finally get to do it in real life. I was looking to bring up a GPs trackers or some kind of map application so i knew where i was flying over. I couldn't gain any access to any type of application due to GPS restrictions. This might be a rule for plane rides that i'm not aware of however.
Pros: Smooth ride, quick baggage claim, arrived early.
Cons: Flight was delayed for 1h, you had to pay for food and entertainment for a 5h flight
Pros: Comfy without the middle seats being filled! Good entertainment and inflight wifi!
Cons: So over gold fish and biscoff cookies! I know with Covid it really affected meal service but Delta’s meal service is pathetic!
Cons: Bad social distance
Pros: I appreciate that Delta chooses customer safety over profit by not packing flights and continuing to social distance.
Cons: Seat power charger didn’t work
Pros: The crew was great and the seat was good
Cons: Our flight was 3 hours delayed
Pros: Everything went smoothly. Everyone was helpful.
Cons: thin seat cushions
Pros: Crew was very sweet
Pros: Free movies
Cons: Bad food, cramped seating, slow food service
Pros: crew was amazing
Cons: there was water leaking from window during landing and the food was not hot and was just bland and uncooked
Pros: good service
Cons: Let passengers know from JFK there is a shuttle or air tram to your actual gate of departure. This could help with what the passenger may have as carry on item
Pros: The crew was very friendly and helpful. With the plane full they managed to serve all with smiles on their faces and solved all problems, including cabin luggage problem.
Cons: I had no idea there was a gate change in Atlanta but I’m sure that’s out of your control.
Cons: Flight was 1,5 hr delayed, which almost caused me to miss my connecting flight
Cons: Our brand new stroller was damaged on our flight.
Pros: Flight was smooth and fast.
Cons: Run from gate G to gate C was very tight especially since the first flight was late.
Cons: Flying from New York to Atlanta on business class there was no access to the lounge because I was not flying to Lima on the same day. I bought the whole international business ticket to Peru together, I don't understand why Delta consider my first portion not part of my international ticket!
Pros: Food was great Legroom was excellent Stewardess super nice Was able to sleep
Cons: No leg rest
Pros: Food was decent and crew were nice enough
Cons: Seat space was small and cramped. Entertainment was poor unfortunately
Cons: My sit changed last minute, noisy babies
Cons: Additude of some of the crew. After a long talked off delay ,Rod would not give me a glass of water to take my evening medicines.
Pros: Service on tme
Cons: Small plan
Pros: Fly attenden alwas with a beautiful smile
Pros: Excellent very good good
Cons: Good service good
Pros: It was a very easy boarding process and everybody I can across seemed to be enjoying themselves.
Cons: Seats were a bit uncomfortable and the entertainment was not readily accessible.
Pros: Good movie selection
Cons: Just about everything else was mediocre
Pros: I got home
Cons: Seats were tiny as hell
Pros: Flight was very quick. Boarding was very fast for such a small plane.
Cons: Turbulence. Tiny carry-on area, tiny bathroom. Makes sense for such a small plane though.
Pros: There was a lot of food for this international flight. The seats were fine, just an overbooked plane.
Cons: No complaints.
Cons: Delayed 15 hours because of a mechanical issue, spent the night in Cancun. Customer service and communication throughout was terrible.
Pros: The crew was very nice and attentative.
Cons: The amount of delays causing us to miss our connection and be stuck in another city for a night before getting to our destination the next day(hopefully).
Pros: Not applied
Cons: Not applied
Pros: Nothing worst flight I've ever had.
Cons: Everything Delta was so poor quality!!! The flight attendants were not helpful.
Pros: Lots of water being offered. Lucky to have extra seat for comfort.
Cons: It seemed longer than the estimated time. The food was bland. My husband's entertainment system worked, mine didn't. We had hit a lot of rough air during time over Pacific. Would have been nice if the pilot would have given more information.
Pros: staff was good, flight was not so good
Cons: Hated the storm we flew through, luggage came out of overheads....ugh
Pros: For a short flight, they gave it drinks and snacks.
Pros: Good selection of free, in-flight entertainment.
Cons: Our flight was delayed on the runway, but that wasn't the airlines fault.
Pros: Food was nice and plenty. Great movie selection. Very polite crew.
Cons: The seat was a bit uncomfortable and not big enough.
Cons: No food or beverage service
Cons: My status as elite plus was no considered to get a good seat or the chance to upgrade. The frequent flyer number from Aeromexico was not passed correctly to Delta aystem and it caused all these issues
Pros: Inflight entertainment
Cons: the flight attendant on my first flight was awful. Ride and incompetent. The second flight was delayed 1.5 hours with no explanation and now we are waiting for our fate to open up in Denver. We were told it would be 5 minutes but so far it has been 30.
Pros: Upgraded to business, plane are clean and roomy
Pros: One male attendant from the first class cabin - super sweet and attentive to our needs even tho we're not seating in the premium cabin
Cons: Junior attendants in economy comfort seat - so lazy and whiny!
Pros: Crew was great. The video game quiz re knowledge of cities worldwide was entertaining and educational
Pros: We arrived in Las Vegas
Cons: Even in first class, it appeared to me that the legroom has been decreased.
Pros: I liked the in flight entertainment
Cons: We sat in the plane at the gate for a hour, boo
Cons: Same shows & movies
Pros: Crew was great, on time flight, clean plane.
Cons: Entertainments options were shockingly few. Honestly have not been on a plane recently with so few and limited options of TV series and movies. I was extremely surprised. Wish I had know and I would’ve had more options for my family.
Pros: The crew was professional & friendly
Cons: Food was terrible honestly, entertainment system didn't work on 1st flight.
Cons: KLM crew exceed our expectations
Cons: The KLM crew are always great serving and treating you. Well above many other airlines.
Pros: The crew was great. The soecial meal request was hadled well despite oversight.
Cons: Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human.
Pros: Seat was comfy and spacious for economy class
Cons: Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal.
Pros: Great crew, comfortable seating with enough leg room.
Cons: Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated
Pros: Everything was smooth and effortless.
Cons: Can’t think of anything.
Pros: The crew
Cons: Seat comfort
Cons: We had 4 hour delay causing a stop over at 3am. So yeah
Pros: Crew was nice and friendly
Cons: Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight.
Pros: Being fed was amazing and watching free TV was great!
Cons: I wish there were personal fans because it got uncomfortably hot sandwiched between people
Cons: Flight cancelled
Pros: quick/efficient boarding - good staff - good food - easy flight !
Cons: the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -
Pros: well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort
Cons: boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -
Pros: The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight
Cons: The earphones could have worked!
Cons: If only there was a way to be able to lie down and sleep - you would be pioneers in aviation
Pros: The crew was very nice
Cons: Uncomfortable seat but it’s only a 1 hour flight so not a big deal.
Cons: The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port
Pros: Food was excellent, frequent and filling
Cons: The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too.
Cons: Customer service
Pros: Nice to have a wrap for the snack.
Cons: Would have preferred boarding by row - back of the flight first so would have been more organized.
Cons: The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist.
Pros: We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too.
Cons: He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner...
Pros: The crew were hardworking, responsive, conscientious and friendly
Cons: Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late.
Cons: Delay can occur sometimes but it wiuld be better to be explained its reason and the estimated time for boarding. The customer service at CDG airport was the worst ever and all people standing boarding desk were useless without any mind what they are doing.
Cons: Unaccompanied minor flying to Lisbon overnight. Bag was lost. No real effort to assist. Bags of unaccompanied minor should be treated with priority.
Pros: Booked extra room seat which gave me good room for seating
Pros: Absolutely nothing!
Cons: the connection flights was the worse! The gate was changed in Amsterdam 3 times! From D82 to C6 and then to C11. The distance between B82 and C was 20-30 minutes walk. No rushing was needed though, the flight was delayed for 1:30h and after we all boarded a further delay was announced. I will never fly with KLM.
Pros: Very friendly staff
Pros: My bagage broke
Cons: I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it
Pros: Nice seats, comfortable.
Cons: Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here.
Pros: had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK
Pros: From downloading the KLM app to the final touchdown of my final flight, everything was an ease, checking in, the option to change my seat, the service received was great.
Cons: The ability to state a seat or meal preference within the app would be good but otherwise all was good.
Pros: Very little if any.
Cons: Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to.
Cons: suitcase didn't turn up, although connection was quite tight
Pros: Everything. Staff incredible.
Pros: Great crew service. Among the best ever.
Pros: Everything - Checkin, crew, food, entertainment
Cons: Long stop over at Schiphol. Too Long!!!!
Pros: The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination.
Pros: Staff at Schipol airport were lovely and very helpful. Cabin crew were friendly and efficient. On board snack was nice.
Cons: Elbow room is a little bit awkward and I didn't get to sit next to my fiance WE will still definitely recommend KLM though!
Pros: I fly delta this was run by KLM they weight all bags delta does not they don't take TSA preach Check. Delta does It was a free for all with check in and getting into plane
Cons: See above
Pros: Loads of leg room
Cons: Loved everything
Pros: Excellent service, excellent food.
Cons: I requested low fat meals. The first one, was OK. But they forgot my request for the second one.
Cons: Did not get the luggage from connecting flight from Amsterdan to Basel
Pros: Good flight, we got a nice snack despite it being a short flight, the staff was great.
Pros: Staff, service
Pros: No delays all on time United gets A+ for service
Cons: The United App for entertainment would not work. It kept closing. The cabin was cold.
Pros: For all the turbulence that we heard about, the flight was extremely smooth which I attribute to the pilot's skills
Cons: We kept on being told that there was going to be turbulence and that it would be too rocky to serve food/drinks - but there was limited turbulence and the flight was very smooth. There was also a delay in leaving as there was an extra bag in hold but they 'couldn't find it'.
Pros: Crew was great
Cons: Not able to change our seat and I understood checked bag per person was included. The charged me 120 for two bagd
Cons: My baggage was lost.
Pros: Very nice flight. Comfortable as well. Courteous and attentive crew.
Cons: The food was awful if you didn't like curry or cheese (my husband and son didn't eat and it was a 9 hour flight). The landing was aborted after the wheels were on the ground. We came down way too fast and hard, and had to take off again and ascend very quickly. Circled an additional 25 mins before landing again.
Pros: We landed ahead of schedule.
Cons: Connecting United flight was late due to us waiting for a gate for almost an hour. As a result we had to run to the gate to make the Tokyo flight. On boarding, staff were less than helpful in finding spaces for our luggage etc.
Pros: There were too many people. It seems United is trying to put more seats to make more money. Giving more uncomfortable to passengers.
Cons: The company forced me to put my luggage out of the plane, which I found strange. On my first flight in this roundtrip they let me have my carry-on without any problems. If they are going to have policies, they should be standards and they should stick to one thing instead of doing different things in different flights.
Cons: Missed this flight due the delayed previous glight
Cons: Connecting flight from Orlando, FL to San Francisco, CA. Departed on time but still arrive 40 minutes after schedule. Need to have more accurate time. Almost cause me to miss my next flight.
Pros: Boarding was easy. Just waiting in line to get on a plane. Pretty easy.
Cons: No problems with the flight from Dallas to Chicago. Very quick and easy flight. Chicago to Paris was a bad experience.
Pros: it was ok.. but I like to flight with Lufthansa more
Cons: I bought the flight from Lufthansa, but at the end was a United Plane..
Pros: The crew on the flight was very nice and I like that they fed us multiple times.
Cons: When at the boarding gate, the staff forced me to check my carry on because they said it was “too big”. But I was on a flight before hand that was much smaller and it fit in the overhead space there. When I try to tell them that it fit in the last plane and I fit it in the example been, they still made me check it. I believe they just picked me out for no reason. It was ridiculous and the lady was very rude. The crew on the flight was very nice and I like that they fed us multiple times. Also, the flight was very cold. Even with the blanket and cardigan, we could never get warm.
Pros: Direct flight on time. The gate person help us with seat assignments.
Cons: All the charges.
Pros: The flight was fast.
Cons: The flight attendant was an angry person. Her attitude was appalling.
Pros: Your new plane was really nice. Finally enough leg room! Flight was on time, landed great, and service on the plan was great too.
Pros: I have flown with untied twice now within a 1 month period and haven’t had one delay. Each time I flew from EWR to MXP I had on time and early flights. Anything from boarding to taking off has been on time and smooth.
Cons: Economy seats need better cushion on the bottom of the seat. It’s brutal trying to sleep.
Pros: The flight was great! The captain came out to greet everyone before we boarded the flight. it was a smooth ride and we got to milan sooner than expected! Can't get any better then that.
Cons: The crew wasn't that nice. One lady in particular was extremely rude! I would cringe every time I heard her response to a customer. Her attitude was nasty and it seemed that she was in a rush to just get everything over and get off the plane. I wish I would've gotten her name because the others were great, but she didn't seem to be happy.
Cons: They mentioned that the flight might be rough. It was not. I thought they might would offer us a to-go snack. They did not. Silly, I know, but I love air plane snacks!
Cons: 2.5 hour delay, people were nice, but I missed my connection.
Pros: it was ok just a long flight
Cons: food too high
Pros: Niven cabin crew, helped without complaint when my daughter had an embarrassing accident. Very nice crew.
Cons: No in seat free entertainment
Pros: The crew were. Friendly, polite and tried to do their best in accommodating the customer. Hats off to the crew. The plane .... yuk!
Cons: luckily for United the crew was there, working hard to make our flight into Denver friendly, they just can't fix the plane. To sit in coach is like sitting at a high school footbal game on the metal outside bleachers. I hope confort and 1st class had a better seat and area.
Pros: Everything was on time!
Cons: This airline is the worst. Newark is also the worst airport in America..A match made in hell
Pros: On time flight. And the upgrade was wonderful
Cons: Flight delayed 70 min
Pros: Food was ok
Cons: You don't have any free entertainment not even free music!!!
Pros: New planes have a bit more room and we arrived early
Pros: I was impressed that he came into the cabin to talk to us face-to-face instead of just over the intercom. He was friendly and humorous at boarding, and completely serious when he needed to divert. Explained clearly why and kept us informed of next steps.
Pros: The crew was understanding and patient
Cons: I was informed by text that flight would be 3 hours late but when I called I was told I would need to get to airport at least an hour before scheduled departure as They MIGHT get a new aircraft!!!! However when I got to airport the flight was now listed at 4 hours late. Then it was listed as 6 hours late and We arrived 6 1/2 hours late. I had missed my first trAin connection and lost part of that fee because of change then had to take UBER from airport to Penn Station in order to catch the LAST train to my home in upstate NY and was so late I could not call people to pick me up so had to take another taxi. The $50 credit you gave us did not even cover my extra taxi fares let alone aggravation AND the TV monitor in front of my seat did not work!! I am a United mileage person who flies regularly but to Texas and internationally but this was worst flight in years.
Pros: Paid fee for exit seats. Plenty of room.
Cons: Exit doors have a draft, not informed ahead when booked. Very chilly with 2 blankets.
Cons: Flight delayed over 4 hours. When I spoke to the person at he gate when we had to deboard, She was patient in explaining but didn't seem like she wanted to answer my questions in front of everyone else. I walked over to the United customer service desk. Wow. No sense of empathy whatsoever. They gave me the answers to my questions but I almost felt like I had done wrong asking what my options were. Never had an issue with Lufthansa. United customer service is a different story. I will try my best to avoid Lufthansa flights operated by United from now on.
Pros: Small plane. Smooth. Loved it
Cons: space tight
Cons: Waited inside the plane for 7 hours to due mechanical failure
Pros: Seat flight comfort
Cons: TSA, food was bad in first class,
Pros: The people on the flight with me
Cons: Landing poor route and way to much turbelance worst flight I've ever been on. As well as I was almost late for my other flight because the pilot took forever to get to the gate
Pros: The pasta dinner was good, the seats still had in-screen entertainment, and we got 2 seats together by ourselves!
Cons: The very back of the plane. United must have changed the type of plane as our seat assignments didn't make sense. Thankfully, we were able to change them when checking in at Newark airport.
Pros: It's so fast excellent
Cons: Seat did not recline! My bags did not arrive for 3 days. I had nothing and all i eanted to do was shower after an 18 hr trip.
Pros: I have no complaints. The staff was very helpful and courteous. Flight left right on time and we even arrived in Cleveland 30 mins early. It was a full flight and was even overbooked, I volunteered to take another flight to provide room but then it turned out I was able to take the last seat. Small but clean airplane.
Cons: No complaints
Cons: The customer service and lousy desk agent made my flight that much worse after flat out ignoring me.
Cons: The old old plane that I flew the 1st leg of my trip. Not having TV or movie screens.
Pros: Appreciative of friendly and professional crew
Cons: seat didn't recline
Pros: Mr Anthony Brown, gate crew for United in Chicago remembered that I had asked for an aisle seat and, when one became available, he made sure I got it. I was so grateful for his consideration and professionalism.
Cons: No entertainment system. Few bathrooms. More cramped.
Cons: Small plane, no TV for a long plane ride
Pros: The crew kept you up dated, and they were caring.
Cons: I loved it all
Pros: We didn't crash.
Cons: The United app told us we missed our connection so we had to go stand by on this flight. We later discovered that the original flight was delayed an hour and we could have easily made it. We were told that this fight was overbooked. We almost waited on an even later flight. Luckily we stayed at the gate and found that this flight was in fact only half full. United IT sucks. The entertainment system is horrible. With one exception the FAs were bitter and angry.
Pros: Some gate agents were very helpful and friendly with making (gratis) layover changes due to weather issues in my original layover city.
Cons: They don't assign seats ahead of time, in FCA...too much "juggling" people around prior to boarding.
Pros: At our origin the flight was delayed and they were gratious enough to switch us to united so we didn't miss our connection. Delta hooked us up! Tight connection in Atlanta, but the flight to Seattle was awesome.
Airlines flying from Kalispell to Europe have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Kalispell to Europe
Masks required on board, masks provided on flights from Kalispell to Europe
Social distancing seating
Middle seats unavailable to book on flights from Kalispell to Europe
Testing for antibodies, testing for symptoms for flights from Kalispell to Europe
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