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Cons: "Nice plane. Decent leg room, pleasant flight."

Pros: "Leg room was good."
Cons: "No food service during flight."

Pros: "Flight attendants were very nice."
Cons: "Flight was one hour delayed, on time would be better!"

Pros: "Awful experience"
Cons: "No gate when we landed"

Pros: "On time. Safe."
Cons: "Seperate seats with my traveling companion. No entertainment."

Cons: "Luggage was lost on arrival at Kalispell. Promised $25 refund but did not receive."

Pros: "Staff was great at calming nerves. First time flying overseas in almost 20 years"
Cons: "Leg room was minimal and choices for food were small compared to other airlines I flew with the same day."

Pros: "The crew was very nice"
Cons: "We were delayed 7+hours!!!!"

Cons: "Prop plane made a lot of noise- never was on one before"

Cons: "They cancelled my flight 2 days before departure and attempted to book me on another one that was unrealistic for me to make. This forced me to drive the 10 hours home-resulting in me missing a half day of work. Although I am obligated to uphold my commitment to flights booked they seem to have no sense of responsibility on their end."

Pros: "Only airline I try to fly because of their excellence!"

Cons: "I wasn't allowed to check in at the kiosk because it was approximately 40 minutes prior to departure, and there were no ticketing agents operating the counter. When I asked the supervising TSA agent at Kalispell airport for help, he took my ID to the ticketing agent at the gate past security and asked her if she could check me in and print a boarding pass for me from there and she did not. I was traveling with two other people in my party, one of which checked in approximately 10 seconds before I did on one of the kiosks and the other checked in approximately 5 minutes before me. I had my flight booking confirmation email on my phone, my receipt for the $497 ticket, and I was very polite in asking for help and very polite in receiving the bad news. The Kalispell airport is very small (there are just 3 gates), so I understand that the ticketing agent in the gate may have been so busy that she couldn't use the computer and printer at the gate to check me in and print my pass, but as someone who works in customer service I must say I was extremely disappointed in the verdict of my dilemma. I maintain full responsibility that our group had made it to the airport with little time to spare, and could have prepared differently, but from what I witnessed between my group's experience and my own, there could've been a touch of customer service added to our experiences. When I called Alaska Airlines customer service to rework my flight, I was charged a $211 change fee. I called customer service 10 minutes before my flight's departure time, so I was very clearly not late, there was no line at the security checkpoint, and I could see that the other two people in my group made it through security and to the gate in no more than one minute. I explained that there was no ticketing agent at the main counter outside of security and that the agent at the gate did not see any possible solutions for me. To say the very least, I am extremely disappointed in my experience with Alaska Airlines and the Kalispell airport and am truly discouraged by the sense of entitlement that I felt from the airline employees, the TSA employees, and air transportation as a whole. Again, I maintain responsibility for my dilemma, but would expect actual customer service for someone who very clearly made a mistake but is being extremely polite and calm in asking for help in a situation where there was ample time to correct the mistake, especially since there were others in the party that had successfully checked in merely seconds before myself. I know that sadly, my shared experience won't make much of a difference in anything, but I can't stress the importance of customer service in this world where it's a dying practice. I'm certain there are employees with Alaska Airlines that would have handled the situation differently, but for this particular experience I will not be flying with them again."

Pros: "Free beer"

Pros: "Good flight, the personnel was helpful to me in treating my instrument well."
Cons: "The attendant at FCA was horrible, but I don't think she works for Alaska. Extremely rude, forced me to check my guitar in baggage instead of gate checking it."

Pros: "The flight was short"
Cons: "Flight is overcrowded and they allow too many too large carry-ons, which delays boarding and makes for an uncomfortable flight, and this is all caused by the Alaska baggage fees for checked bags."

Pros: "Crew was excellent. Flight was smooth and on time. Didn't purchase food or entertainment. Ate prior to the flight. Seats are very cramped in coach area. I'm not a big person but the guy beside me was and spilled over into my space. Uncomfortable! Upgraded to first class for the next leg of my trip."

Pros: "The cheese plate was excellent. Sat in exit row seating so plenty of room."
Cons: "Couldn't check my bags early even though all of the news outlets said to arrive early due to long lines at TSA."

Pros: "The crew was great"
Cons: "The fans were hardly blowing air so the first few hours of the flight were very very hot and uncomfortable"

Cons: "A child crying the whole trip behind my seat. No effort by mother to stop child from crying"

Cons: "No window in the window seat! Just a blank panel. Severely disappointed."

Pros: "Very few people on flight. Lots of room."
Cons: "Nothing"

Cons: "I like Alaska airlines, just not the flight last night. Something was wrong with the engine and we were sitting there forever. They should have checked the engine before boarding everyone. We were sitting there with no A/C and then they had to turn the power off. They tried and tried to fix the problem but it didn't work. Then everyone had to get off the plane and there were not enough seats the next flight and no other flights that night at that airport. We had to change the airport for am flights or fly out the next day. They offered to change the tickets but nothing else. Some passengers had to pay for taxicab and hotel for the night by themselves."

Pros: "The overhead storage is nifty. The seats were comfortable and crew was friendly."
Cons: "This in flight wifi you pay for in lieu of free entertainment was a disappointment. I'm glad I brought my own stuff for my kids to do. You have to have your own device or you rent theirs, feels a little nickel and dimed. The cost of the food was high for what you get also."

Pros: "Terminal and flight crew were amazing!"
Cons: "No complaints."

Pros: "Great flight with Alaskan Airlines as always."
Cons: "No free movies or any other free forms of entertainment despite a long cross country flight. One of the male crew members - don't know his name - was rather rude and would only allow me to have one cup of water and no coffee despite my having purchased a cheese platter."

Pros: "On time, great price, friendly staff, short flight, biscoff cookies"
Cons: "Every other traveler in the airport. But that has nothing to do with Alaska airlines so.. Nothing, they were great."

Pros: "loved the usb/power outlet"
Cons: "passengers seated in the back of the plane need to be loaded 1st."

Pros: "The crew members were sweet."
Cons: "Didn't like how old the plane was, nor how the seats were smashed all together with no room."

Pros: "safe, fast, professional, and responsible"
Cons: "seats too old;"

Pros: "On time arrival. Decent entertainment options. Good food (cheese and fruit platter is awesome)"
Cons: "Crew arrived late to the gate, which delayed the departure slightly"

Pros: "Best airline I've flown on. Curtis staff, comfortable accommodations and just an overall positive experience. Keep up the good work."
Cons: "Nothing"

Pros: "got there"
Cons: "the brat in front of me screaming"

Pros: "Upgraded my seat and loved it . Crew we're professional ."

Pros: "I'm not a seasoned flyer and everyone was very helpful!"
Cons: "Everything was great!"

Pros: "I was moving from California to Washington and had four checked bags. The check in lady didn't charge me for the fourth bag and moved me on to an earlier flight! On the plane, the service was excellent. They even have me cookies when they were serving pretzels for free."
Cons: "Absolutely perfect flight."

Pros: "Free wine"

Pros: "The crew was incredibly kind and patient when we were working to install our car seat on the plane."
Cons: "It was a smaller plane so space was a bit of an issue, however 2 main complaints: 1) no wifi in the air (althought my next Alaska flight, on a larger plane, did have free wifi) and 2) no shades for the window - this is a must when you have children on board - if you want kids to sleep instead of screaming the whole flight this would be very useful."

Pros: "Cheap upgrade to first. not the best first, however."
Cons: "Grouchy crew."

Cons: "Flight was delayed initially on the taxiway out of Fairbanks because of snow. We waited for DOT to plow the runway, which I believe is an airport failure. However, while waiting, the pilot mentioned that he hoped we wouldn't have to go back to the terminal to get enough fuel to make it to Seattle. Not something you want to hear. We did have to go back to the terminal for more fuel. Why did we board only to sit in an uncomfortable seat an extra 2 hours. Now we are heading to Seattle. Alaska Airlines knows that they have a plane load of people that are 2 hours late. I asked the flight attendant about the situation. They apologized but offered no help. No airline initiated attempt to repair missed connections was made. In fact, a friend walked up to his connection gate 4 minutes after the push-off time, and they didn't hold the flight for him even though they knew that our flight would be only minutes late. While still on our delayed flight, I tried via the the Alaska Airlines app to make a connection via standby, but the app didn't allow it. I had missed my connection by nearly 2 hours. When I called and tried to get a new connection, the phone agent told me that they could get me on the 8:30 connection. I thought, "Hey, that's great." I asked the flight attendant if they could let the tight connections out first. They apologized but did nothing. When I finally got off the flight and checked the departures board for the gate, I didn't see the new 8:30 flight number. I asked the nearest Alaska gate agent, and they sent me to a gate. The destination at that gate was correct, but the wrong flight number. I asked the agent there, and they told me that my flight was for 8:30 p.m., not a.m. The telephone agent set me up and dumped me for a 12 hour layover while letting me think it was an immediate connection. When I tried to change that at that gate, the agent there got me on standby for connection through Portland, my original route. They wouldn't give me a guarantee out of Portland however until around 8 p.m. I went to the first standby gate and related this story. The agent there, Mihee, got on the system. She took the time to research all routes. She got me a guaranteed spot on a direct flight early that afternoon to my final destination. Probably shouldn't mention names here, but Mihee was fantastic."

Pros: "Food was good."
Cons: "Changed gate, very late."

Pros: "Everything went smooth, it was a short trip. I would fly Alaska Airlines again"
Cons: "Flight to SEA/TAC had USB outlets but the flight back to SAC didn't"

Cons: "The seats are too close, not enough leg room.."

Pros: "Perfect"
Cons: "Nothing. All good"

Pros: "Generally everything. It was a nice flight for my first time being on a 747 series plane. I've only been on a twin prop. It was smooth from take off to landing. Loved being up in the air."
Cons: "2 hour wait to take off, movie skipping issue. Wish the seats reclined one more inch. Not your fault."

Pros: "This flight was booked for my mother she had a stroke and needs needs a wheelchair everything went fine she said everybody was nice to her and she was well taken care of so that makes me happy thank you Alaskan Airlines"

Pros: "Very on time flight. Not strict with baggage."

Pros: "Phone chargers! Best idea ever"
Cons: "When the flight attendants came thru with dinner offers I was not offered a dinner. When they came thru with drinks I said yes but I also wanted a dinner but wss not offered one. The attendant was very hostile and said well there are a lot of you and only a few of us. We're gonna miss some people. What do you want I can get it. But it wasn't a friendly offer, it sounded more resentful. This was an almost 6 hour flight. Later when they went thru again to offer snacks they made a big production to ask me loudly if I wanted one. Even opening her eyes very widely and saying are you sure? I could tell it was because I had complained earlier. But I didn't even really complain. I just said I didn't get offered a meal, on an almost 6 hour flight, and I wanted one."

Pros: "Very comfortable flight. Great service as always."
Cons: "The boarding area in Cancun didn't have the normal Alaska boarding screens showing what groups they are boarding."

Pros: "Beautiful plane and very comfortable! Best part, leaving on time from PV!"

Pros: "Crew was very sweet"

Pros: "Flight was very quick. Boarding was very fast for such a small plane."
Cons: "Turbulence. Tiny carry-on area, tiny bathroom. Makes sense for such a small plane though."

Pros: "Service and staff."
Cons: "No entertainment system on a very new A320. Gate G14 and G15 in Minniapolis is always vey contested"

Cons: "Delta delayed our outbound flight causing us to miss our connection."

Pros: "On time. Good customer service. Easy route, no hassles."
Cons: "N/A"

Pros: "Media access was great, flight was on time and flight crew was pleasant and helpful!"
Cons: "Space between seats/rows was really tight and I'm short. Would imagine for someone taller it would be really uncomfortable."

Cons: "Nothing"

Pros: "It was good"

Pros: "NOTHING"
Cons: "everything 1st of all i didnt like the fact that the stuff could act so unprofessional and very disrespectful and not knowing what type of info to give that made me lose my flight and at the end they all told me they couldnt help me to get my flight or anything not even try.."

Pros: "Nothing"
Cons: "That I couldn't reschedule due to the hurricane. I got stuck in Texas because of the hurricane. They didn't want to reschedule the flight because Denver was not apart of the affected area."

Pros: "Delta is the best--I sat in a comfy seat (middle seat at that) and watched 3 movies during my flight. Couldn't be better!"

Cons: "Wifi didn't work (network wouldn't show up)."

Pros: "Food was best in a long time. Steak salad was excellent, as was the little chocolate mousse."

Cons: "Seats are hard. Sat in the exit row."

Pros: "Good Snacks, crew is friendly, toilet was clean and we arrived on time"
Cons: "Nothing"

Pros: "Excellent service"

Pros: "Upgrade to first class"

Pros: "I had to take a United flight last week for a short flight and once again I was reminded why I ALWAYS fly Delta if at all possible. United crew hid in the galley the whole trip wit lititle to no interaction with passengers. My flight today on Delta was great; food really excellent (Chicken Tika) and the crew was great as usual. Delta remains the best."

Pros: "nothing"
Cons: "not enough leg room and space. The business class should be at the minimum for economy. My standard carry on luggage did not fit the over head compartment."

Pros: "The interior of this Boing 757-200 was New with a great entertainment system in the seat backs in economy, and the crew was free endlessly and attentive."
Cons: "The APU was inoperative, so the flight departure was delayed 40 minutes awaiting a ground start unit to get the engines going. It took,me some time to convince my fellow passengers that the loss of the APU was not a safety-of-flight issue. Also, a humongous passenger waddled down to our row and wedged herself into the window seat just before the doors closed. She immediately wanted to raise the seat divider, claiming that it was uncomfortable. The middle seat passenger insisted that she wanted to have it down, correctly pointing out that she had paid for a whole space. Despite the seat divider, the obese person's body oozed over and below into the middle seat during the flight, cramming the middle passenger. These folks Need to buy a second seat..."

Cons: "Announcements at the gate could be more clear."

Pros: "Clean aircraft, boarding area, and friendly flight crew."

Pros: "Never ever get economy fare! Getting a seat at he gate is a nightmare!"
Cons: "Seating assignment process. Length of time to talk to anyone at the gate. Pregnancy priority seating is impossible."

Cons: "We sat on-board the aircraft, at the gate, for almost 2 hours due to a weather delay. During this time, we were not offered refreshments, nor were we offered any type of "compensatory benefit" for our delay (e.g., free Wi-Fi, vouchers good toward a future flight (a $30 voucher per passenger would seem appropriate), additional SkyMiles (3000-5000 SkyMiles would seem appropriate), etc.)."

Cons: "Two overhead bins burst open during takeoff. it's pretty scared when luggage could potentially come flying at your face."

Pros: "Check in, gate, and plane staff all friendly and efficient. Plane clean and flight on time. Overhead space with full plane was no problem. Service inflight was quick and cheerful."
Cons: "Drop off in San Antonio always a mess. Traffic delays driving up to drop off. Security check 20 minute with no pre approval. Seats crowded. Snack choices predictable."

Pros: "The flight left on time and landed earlier than anticipated"
Cons: "The seats were narrow and very upright"

Pros: "Everything went very smoothly, I didn't eat anything but the snacks are fine. I don't think there is any "entertainment" unless you pay for it but that's okay."

Pros: "Staff as always was very attentive and courteous. The board process proceeded smoothly and we were able to depart a few minutes early."
Cons: "One attendant did display a slight level of un-professionalism after spilling a drink on my mom and not apologizing. I chalk it up to her embarrassment and she probably just forgot."

Pros: "Left on time and arrived 20 min early!! Free in-flight entertainment is a huge plus!"

Cons: "We were delayed one hour leaving Salt Lake due to mechanical failure. Otherwise, everything was great"

Cons: "Flight was delayed an hour"

Pros: "The Flight crew was great and the pilot got us there with the least amount of delay as possible. Thanks everyone!"

Pros: "Short eas6 trio"
Cons: "Lack if parking at airport"

Cons: "Super small plane"

Pros: "Kindness and politeness, on time lots of explaining"
Cons: "Beyond seat space all was perfect"

Cons: "Flight delays automatically book you to the next available flight after speaking with a representative stating that you would still like to stay on the same flight and receiving confirmation that will happened."

Pros: "Newer plane! Comfortable"
Cons: "Nothing just great"

Pros: "I had to hassle Delta going down because they did not precheck me. Blamed TSA. Called customer service when I checked in online and they got it done without a hassle."

Pros: "Inflight entertainment"
Cons: "the flight attendant on my first flight was awful. Ride and incompetent. The second flight was delayed 1.5 hours with no explanation and now we are waiting for our fate to open up in Denver. We were told it would be 5 minutes but so far it has been 30."

Cons: "Economy seating is tight, uncomfortable, and my body was so cramped it was painful!"

Pros: "It was only 1.5 hr flight."
Cons: "Apparently Delta has decided even if you have a qualified KTN, they can arbitrary decide not to honor do you cannot precheck thru TSA. No way to input KTN at purchase on website and couldn't get it done at ticket counter. Thanks Delta"

Pros: "Good experience overall. Pleasant staff. Movie features were wonderful and helped pass the time."

Pros: "The crew & my seat"
Cons: "The movie offerings & the snack offerings."

Pros: "Having status. Always on time. They run their schedules like European trains."

Pros: "Entertainment options"

Cons: "Delayed 3 hrs missed connecting flight waited 3 hrs for next one"

Pros: "We liked the personalized tv screens on the back of each chair that allowed us to watch free movies. The flight crew was very nice as well."
Cons: "We arrived at the gate early only to find out that they had changed our flight without telling us so we were almost an hour extra wait before leaving Vegas. Then that flight was delayed by about 30 minutes with no warning, just late!"

Pros: "Nonstop quick flight"

Cons: "Agents at the ticketing countet were the rudest i have ever encountered in my years of flying. Had a problem and when i asked for their assistance was given the Delta 800 number and told to call and they walked off. When i called it was a 2 hour wait for an agent. Thank goodness for their app as i was able to.change my flight with the My Delta app. Also they had overbooked the flight and rather than giving assurance to people just told us to wait and "line up orderly"."

Cons: "Flight was delayed 2hrs."

Pros: "The crew was great"
Cons: "Check in on line was diffucult and did not include opportunity to precheck a check in bag. Acwaste of time fir everyine in line"

Pros: "Good flight"

Cons: "To have us sit together"

Pros: "On time"
Cons: "Smelly WC and crew"

Cons: "Seats had even less legroom than the worst US airlines. I'm and 5'8" and I could barely fit my knees and once the person in front of me decided to recline his seat I couldn't even do that."

Cons: "Entertainment or WiFi being available"

Pros: "Nothing. Iberia Airlines employs theives."

Pros: "The plane had TVs for each seat. The seats had a footrest! Service was awesome."

Cons: "Two one way tickets were purchased to Cancun. The layover was 2 hours... but since the first carrier was late, it caused us to miss our connecting flight. Because the 2 tickets were from different carriers, the airline charged us $1600 to buy new tickets. I would never buy tickets this way again."

Pros: "Perfect timing, pilots throttled up to catch up on a delayed departure, absolutely bang on. Cabin crew were great. Comfortable seats with recline."
Cons: "Inside could do with a clean, but it was an older 737 workhorse, typical wear & tear. I paid more than expected but I did get a good reliable service."

Pros: "Nada"
Cons: "El vuelo salió atrasado . Teníamos acientos en AM+. Incómodos El sistema de entretenimiento no funcionó. Pedimos que lo vean para arreglarlo. Nadie nos acercó con respuesta. Mal trato del personal a bordo"

Cons: "The plane is in terrible shape"

Cons: "Your customer service center is useless. The representatives do not help, they are mean and patientless."

Pros: "There was great service at the desk when I needed to have my flight rescheduled. Friendly staff in flight as well."
Cons: "Having less than an hour to deplane, go through immigration, them security just isn't enough time between flights. I missed my plane as Guadalajara immigration took almost 2 hours at 5:45am. I then had to add another flight to my itinerary. Planes are somewhat old."

Pros: "The entertainment"
Cons: "Lack of snacks, prefer chips"

Pros: "Choice of beverages was good, flight attendants impeccable."
Cons: "I was in Classe Premier. My seat was extremely hard to recline and my let rest wouldn’t extend. Very uncomfortable 2 and a half hours."

Pros: "Entertainment options"
Cons: "No announcements for landing. I usually wouldn't complain about arriving early but my shuttle was not available for two hours so the early arrival added that time to my wait time."

Pros: "Quick flight, ease going through customs"

Cons: "Dinner was terrible"

Pros: "I didn't have a seat and was upgraded to first class, which was AMAZING."

Cons: "Horrible customer service and delayed all our plans"

Cons: "Lack of entertainment"

Pros: "Nothing!!!!"
Cons: "A horrible flight!!! We arrived at 5:04pm then we sat on the tamarac for 40 minutes before they could find a gate for us!!!! What a horrible lack of management!’ Who runs this airport/airline!? At the end they moved us to completly different terminal!!! Had to find a new transportation to the hotel!!! Again, what a horrible display of management skills!!"

Pros: "We made it"
Cons: "We sat on the tarmac for two hours. The flight was cold and miserable and today I’m sick."

Pros: "Same as above"
Cons: "No issues"

Pros: "Surprise first class!"

Pros: "The amenities (entertainment, in-flight service) were limited."
Cons: "Upon deplaning in Cancun, an attendant asked me if I was staying there. I indicated that I was not, that I had a connection. He clearly knew I was about to be led astray, but he did nothing to prevent it. Maybe there was nothing he COULD do, but if so, why bother to ask?"

Pros: "Boarding went smoothly."
Cons: "Aeromexico was unable to provide the boarding pass for our second flight on the itinerary (operated by Delta) when we checked in in Mexico City (our checked bags were tagged all the way to Minneapolis though). They informed us that we would need to go to the Delta ticket counter when we arrived in Cancun (with a short layover). This is an unacceptable level of service."

Pros: "I try to fly on the best airlines due to the service, however the service has gone down"
Cons: "The poor service provided to customers when a flight gets delayed, there was no explanation, no gate, we were walking around the airport without any information and the food voucher barely cover a meal."

Cons: "I had to document my luggage in every airport"

Pros: "Nothing"
Cons: "Got to the airport 2 hours before my flight to fly domestically. Waited 1.5 hours in line. Everyone who worked there didn't give a damn about anyone's situation. This isn't the first time the experience was miserable. I recommend viva or volaris. This airline can't get it together."

Pros: "It was ok from mexico city to cancun"
Cons: "All the bad experience in mexico city only"

Pros: "Nice plane"
Cons: "Delay, gate change, reissue of boarding pass. It was confusing. Mostly airport issues, not Aeromexico."

Pros: "Was upgraded to 1st class, which made all the difference with respect to comfort, food, and service. All were top-notch."

Pros: "The plane is very comfortable"
Cons: "Delayed"

Cons: "Que solo tengan cacahuates y el avión no tenía pinta de haber sido aseado antes de abordar"

Pros: "The crew on this flight was amazing."
Cons: "The seats, my Gawd...felt like I was sitting on marbles. And this priority board issue. Why say you have priority boarding and be the third zone???"

Pros: "attendants heard your grievances."
Cons: "i got there around 5am for a 7am flight. it took those 2 hours to check me in. and then ran to the plane so i would not miss it."

Pros: "Confortable seats and entertaiment"
Cons: "Late boatding"

Pros: "Buenas actitudes"

Cons: "Missed flight due to my connection flight being iver one hour late"

Pros: "Seats had the television screen in the seats instead of the monitors that come down from the ceiling. Everyone could choose what they wanted to watch. Good selection of movies and television shows. Airline stewards were nice."
Cons: "All three of our flights were delayed. It was stressful trying to get to new gates and not sure if we would make our flights or not. No explanation why there was delays. However, this worked out to our advantage or we would have missed our flights."

Pros: "Everything - the excellent service continued."
Cons: "That our flight was finished."

Cons: "Almost lost the conection at MEX because I was waiting for my baggage, nobody said anything until 20 minutes the bags for the flight stop coming."

Pros: "Nothing"
Cons: "I purchased a first class ticket, but the airline changed Equipment to a plane without a first class cabin. I was unceremoniously bumped back to coach and placed in front of two screaming children who proceeded to yell, kick my seat and hit me in the head for the entire flight. Never fly aeromexico"

Pros: "Excellent legroom, friendly service, on time"

Cons: "Delayed for no reason, very irresponsible msnagement"

Cons: "AEROMEXICO doesn't allow any checked baggage you have to pay for every single piece of luggage that you check so I guess this is not good at all!!! On top of this I called like 5 times to Aeromexico....Reservations...custumser service...reservations again...custumer service again... bottom line each one of them gave me different information?????!!!! so I just had to guess which one was the correct answer from the same company AEROMEXICO!!!!"

Pros: "At least this one is on time."

Cons: "Rescheduled 1 and a half hours later without telling us. Tough to do when you have already been traveling for 14 hours."

Pros: "Service was outstanding"

Cons: "2.5 hour delay, people were nice, but I missed my connection."

Cons: "no food, no entertainment, tiny squished seats"

Pros: "I arrived safely at my destination."
Cons: "We were delayed leaving IAD. We sat on the tarmac for 20 - 25 minutes waiting for a gate at SLC. The flight attendant neglected to look my way when picking up discarded trash, (I raised it up when she passed me - she was looking the other way and raced up the aisle), so I sat with my trash during the final 30 minutes of flight (and additional 20-25 minutes waiting for gate)"

Pros: "it was ok just a long flight"
Cons: "food too high"

Pros: "Niven cabin crew, helped without complaint when my daughter had an embarrassing accident. Very nice crew."
Cons: "No in seat free entertainment"

Pros: "Everything was on time!"

Cons: "Delays. Miscommunication."

Pros: "Nothing"
Cons: "I never made it to Newark"

Pros: "Pretty good crew but much less communication regarding flight and connection times."
Cons: "I wish the pilot would have told us what we were flying over!"

Pros: "New planes have a bit more room and we arrived early"

Pros: "I was impressed that he came into the cabin to talk to us face-to-face instead of just over the intercom. He was friendly and humorous at boarding, and completely serious when he needed to divert. Explained clearly why and kept us informed of next steps."

Cons: "Cant take carry on AND personal bag if im not premium member."

Pros: "Seat flight comfort"
Cons: "TSA, food was bad in first class,"

Pros: "Instead of just giving a cup of the beverage of choice, they gave us the whole can. I liked the snack they handed out much better than the pretzels on the trip out. The wheelchair assistance was wonderful."
Cons: "You ask us to rate the entertainment, but there isn't a n/a box and there really isn't any unless you use an electronic device."

Pros: "The people on the flight with me"
Cons: "Landing poor route and way to much turbelance worst flight I've ever been on. As well as I was almost late for my other flight because the pilot took forever to get to the gate"

Pros: "Cute nice attendant."
Cons: "Pretty sad their old planes are way more comfortable than their new ones. Overall flights to get home were much better than flights out of town. Overall though, hoping to never fly United again."

Cons: "No entertainment and no where to plug in my phone."

Cons: "The whole trip was a nightmare and to top it all off, THEY LOST MY LUGGAGE!!!"

Cons: "Seat room was terrible, ridiculous."

Cons: "Customer service at united sucks like always. Hlped remind me why I fly SW or Delta."

Pros: "Love the stroop waffles."
Cons: "Partially at fault of late arrival, but we only landed 10 minutes late, and were immediately rushed through baggage claim and customs to re-check our bags for the next flight. There my bags were scanned and all the guy said to me was "ooh that's too close" and walked away. I then stood in a line that did not move for over ten minutes, with only three people in front of me, while 6-7 desks were empty and doing nothing but talking amongst each other. I then called the guy that scanned my bags back over to ask why I was still standing there while my next flight was about to board and he told me I'd been rebooked!! I didn't want to wait for the next flight so then had to sprint, with my bags, from terminal 2 to 7 (which if you've ever walked through LAX you'd understand how unpleasant that was alone). I did make the flight, but just, thanks only to the girls at the checkout counter who were actually willing to help me, although not eager to."

Pros: "The crews are nice"
Cons: "The plane was shaking that made me sick"

Cons: "I think a whole can of soda is the least that should be provided for any flight."

Pros: "See above"

Pros: "My grandma passed away and the airline would not work with me when I tried to change my flight. Very upsetting. Mark Davis"

Pros: "Legroom is horrible. Forces you to pay extra for a normal seat on any other major airline. Also, personal device entertainment did not work during this flight"

Cons: "My seat doesn't recline, on top of being as comfortable as a rock. Passenger in front of my threw their garbage everywhere"

Pros: "I liked the mobile app and everyone was friendly. I ended up being frisked by tsa, but they were just doing their job so whatever."

Pros: "Appreciative of friendly and professional crew"
Cons: "seat didn't recline"

Pros: "punctuality, crew"
Cons: "seats on EMB175 are just not meant for flights longer than an hour. Absolutely no low back support on a firm seat flat as a 2x4 makes for a miserable experience, particularly after a previous intercontinental flight."

Pros: "Got ya there safely crew was kind and professional gave a beverage and snack with the flight even though it was short flight it's a nice distraction."
Cons: "Flights just aren't too comfortable when your crammed in there a bit. It's nice to save time but yeah I do want to avoid flying whenever possible I've decided by many experiences through out years but yeah there was nothing really negative about this flight in comparison to others I just think flying in general had gotten too uncomfortable and unpleasant."

Pros: "They were always very attentive to let you know about gate changes or seat changes. Which to me personally is very important. I have had very bad experiences with other airlines in the past because they did not communicate properly their gate change and I missed my flight and missed events I was flying for. Excellent job to United for communicating gate changes very well! They did not break any of my luggage and the seats were fairly comfortable. The employees were also very attentive and willing to answer any questions."
Cons: "It was a bit confusing gate wise. I did have to ask an employee what was going on but they cleared up the confusion pretty quick. I flew on a jet verses a regular plane, and it was very loud. I had my movie turned up all the way with headphones and I still could barely hear it. It wasn't the fact that I couldn't hear my movie but in general it just hurt my ears. I was sitting towards the back of the jet though so I'm assuming if I was closer to the front it wouldn't have been as bad? Overall it was still a great experience"

Pros: "Very good"

Pros: "The crew kept you up dated, and they were caring."
Cons: "I loved it all"

Pros: "I liked how the flight attendants treat people in this flight. Thank you all."
Cons: "N/A"

Pros: "This plane had nice seats with comfortable room!"

Pros: "Na"
Cons: "Na"

Cons: "We paid for first class seats from Houston to Salt Lake City, thinking it would be provide us more than a regular seat. It did not. We received one drink and were allowed to pick from a basket of snacks (packaged pretzels and cookies), but that was it. No additional food, no entertainment options on our plane, no blanket, no pillows, no hot towels. We basically paid all that extra money for a little bigger seat. It was not worth it. This was our first time flying with United in a while and it will definitely be our last."

Pros: "Everything. Great easy flight"

Pros: "Safety"
Cons: "Wish the problem with plane could have been detected before we were on the plane."

Pros: "So please tell me how it is you publish on your reader board need to park time and then you leave before that without indicating it to anyone"

Pros: "Although the flight was delayed and the passengers were not happy, the crew were patient and helpful during boarding and flight."
Cons: "The constant delays, gate changes and late departure of the flight."

Cons: "Flight was originally cancelled then it got delayed an hour the next day because of a catering truck not being there on time.. Freaking joke"

Cons: "The plane was an hour late! I was sitting with twins ten months old who screamed the entire trip!!! Having children I totally understand but the flight attendants acted like it made them angry instead of helping!!! I have flown United several times this year and there were problems on every flight! Lots of complaints!"

Pros: "This return trip had acceptable room in Coach. All on time, etc., and personable crew. The prior Arrival United plane room is unacceptable. I am a small person too!"

Cons: "My flight was cancelled with no free hotel room for the night and my bags got lost until the day after I landed"

Pros: "Paging our names for final boarding Friendly staff Offered my wheelchair since I was using crutches"
Cons: "None"

Pros: "Very nice crew"