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MCI - ADZ

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Kansas City (MCI)
San Andres Island
Fri 7/23
Fri 7/30
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Top 3 airlines serving Kansas City to San Andres Island

Scores according to KAYAK customer reviews

7.9
Avianca
Overall score based on 13,268 reviews
8.0
Boarding
8.0
Comfort
8.3
Crew
7.9
Entertainment
7.5
Food
Airline reviews

Cons: "Respect the scheduling!!!!"

Pros: "Good"
Cons: "All good"

Cons: "More Colombian ethnic products like Chocoramo or Achiras"

Pros: "The food wasn’t bad, but Avianca used to give out more refreshments multiple times during the flight . Now they just give out water."
Cons: "More comfortable seat. Leg room was very limited compared to other airlines."

Pros: "Punctuality"

Cons: "I think they can start to offer things to buy and beverages"

Pros: "The crew was friendly, neatly manicured, and smiling. They made sure I was comfortable and answered any questions I had."
Cons: "Make sure to repeat announcements in English if possible for non-Spanish speaking passengers"

Pros: "Buena atención del personal y cabina confortable"
Cons: "Precios más accesibles"

Pros: "Without problems or big delays"

Pros: "Nothing"
Cons: "Flight was delayed"

Pros: "Easy boarding, new clean plane."
Cons: "About an hour late, long wait on tarmac ."

Pros: "There was nothing to like!"
Cons: "Lack of customer support. Irrational, illogical, destructive of my pleasure trip to Colombia. Problem: I was forbidden to board the plane. I was at the Check-in counter at 16:00 for a flight departing at 16:35. I was denied boarding to a plane that was there waiting at ths very small regional airport. Result: I lost time and money (non refundable ticket). I feel this was a rip-off!. I needed to get to a connection in Bogota. I had to rush and get land transportation to Bogota so I wouldn’t miss my connecting flight to the US."

Cons: "Waiting on the tarmac in the plane."

Cons: "El avión era viejo estrecho y no tenía cómo cargar el celular"

Cons: "At the time of boarding the crew members started going by group. This only lasted 1 min. Everybody started getting in a line without regarding group or any type of particular order. The crew members did mind and just kept boarding people. Very poor management and lack of authority."

Pros: "Nothing"
Cons: "Last minute cancellation without any warning or reason. No respect to passengers"

Pros: "Nice employees."
Cons: "Departure delayed."

Pros: "Organization and communication"

Pros: "Super"

Pros: "Entertainment system, pillows, blankets and earphones!!"
Cons: "Food was awful"

Pros: "Connections very easy. Flight arrived early. In-flight service exceptional."

Pros: "Everything was ok."

Pros: "The complimentary movies are the best."
Cons: "Did not allow purchase of cocktail in flight."

Pros: "I enjoy Avianca unless I am flying out of bogota... friendly staff and economical."
Cons: "At many airports such as bogota there is always a REDICULOUS wait! Even if you pre checked in, you must wait 2 hours in a crazy line just to drop your luggage. 2 hours!! I have flown through bogota 10 times and the line is always over an hour long. This is insanity! I have visited 30 countries and never have experienced a mess like this. I hate flying Avianca out of bogota and will pick other airlines because of the crazy lines. I will fly into Latin America using Avianca but I will always use a separate airline to leave because of the mess."

Pros: "2 free checked bags, food, drinks offered, entertainment, pleasant staff, on time"

Pros: "The same"
Cons: "The same"

Pros: "Everyone on the plane crew was extremely polite. The seats gave me plenty of leg room as a 6’ tall man."

Pros: "I liked the trip time that was exactly on time and the excellent attention of the crew. I felt me so very happy."

Cons: "They didn't give a pillow"

Pros: "Nice clean plane. Well dressed staff."
Cons: "The crew wasn't very friendly or helpful. I could hear the group letter called out lond ,I wish there was a board I could have read them on."

Pros: "When I bought the ticket, it was the best company selling Thank you very much"
Cons: "I always use kayak to buy my tickets"

Pros: "Good breakfast. Sodas, juices ,wine and spirits later. I would always travel in airlines that can offer at least wine."
Cons: "Flight map screen was not working. Few music options on the screen."

Pros: "On time"

Cons: "uncomfortability of seats. all my flights they put me in the emergency exit which had no window and seats didn't recline. Food was terrible."

Pros: "Traveled with two kids, 6 and 3 year old. Was able to board with executive class. Meals were serve to children first followed by rest of cabin. Convenient as children fed by time my meal arrived. Good entertainment center with movies, games... Crew was always very pleasant."

Pros: "Nice on flight attention"

Pros: "Only airline I fly when traveling to Central America and it never lets me down! One of the only good airlines left out there!"

Cons: "Everything was fine except the lack of` air conditioning at boarding time"

Pros: "The crew and the time flying"
Cons: "The delay :("

Pros: "absolutely nothing!!!!"
Cons: "Everything!!! I came to Kayak to purchase a cheapest flight ticket and as they say you get what you pay for. I ended up paying twice as more than original price. First I had to change the dates because of family emergency and that costed me $400 extra. When I got the gate about to board the plane, the system did not update the change and someone else had my seat. I missed my flight and was not compensated for this error. I was stuck in the airport or whole night and the next morning I had to pay $400 again to find a different flight. OVERALL, it was the most horrible experience ever. Never buying these kind of tickets again."

Pros: "Good selection of movies, free exit row seats and extremely cheap fare"
Cons: "Unorganized boarding with extra security measures before entering the plane (opening carry on and patting you down), we were about 30minutes late, crew couldn't control passengers with kids (kids were running around the plane), horrible food and stiff seats (barely any cushion)."

Pros: "I liked the way the crew treated the pasengers and helped them I wished every avianca crew was like this one"

Pros: "compared to other airlines there are no complaints"

Pros: "Crew, food, airplane, cabin"
Cons: "Chair is not comfortable to sleep"

Cons: "the price for changing my flight"

Cons: "Check in luggage has change, there should be a notification of how many luggages you are permitted prior to purchasing or be able to purchase extra if needed prior to arriving at airport"

Pros: "Everything wasperfect, on time, we even arriv d earlier, way to go"

Pros: "Flight on time and nice attendants."
Cons: "That they would not allow me to choose a seat before 24 hours of departure because the "ticket was too cheap"."

Pros: "Every interaction from ticketing on phone to deplaning in Quito wd positive. Great service. Nice planes."

Pros: "Absolutely nothing."
Cons: "Honestly everything."

Pros: "Great crew."
Cons: "Nothing!"

Pros: "Highly attentive crew, extremely helpful, made a bad day bearable"

Pros: "Comfort, efficiency and entertainment were great."
Cons: "Crew was a little sassy and sour. Maybe one gal was in a happy mood."

Pros: "Quick and easy boarding"
Cons: "Clean the cabin more diligently. There was a open unfinished cup of soda and cookie wrappers in my seat back compartment"

Pros: "Very helpful and professional crew, despite some pretty snarky passengers. Seemed to go out of their way to accommodate everyone."
Cons: "Bigger seats would have been nice, but these were okay. Changing planes at JFK was tight due to late departure from Atlanta, but it worked out. Overall, no complaints and I would fly Delta again given the opportunity and choice. Thanks!"

Cons: "It was ridiculously cold for 2 1/2 hours. When my seat mate asked for a blanket, the stewardess said she only had one more - then walked off. For drinks, they skipped several people. I had to catch her eye to ask for one and then ask her to get my kids a drink in front of me."

Cons: "Work on those delays"

Cons: "Crew was not very friendly or helpful. Not even a drink service on this flight. Atlanta is over crowded and always a problem. Couldn’t avoid it this time."

Pros: "There was those head rest flaps on my chair head rest. Checkin my luggage was seamless."
Cons: "Boarding process was bit disorganized."

Pros: "Good choice of movies but not all have subtitles, which comes in handy since phones are not really good. Food was great!"
Cons: "Seating pitch is just not acceptable for 10+ hrs long flight! I am tall (1.92 cm) but there are taller people than me and there is just no way they can sit in economy class seat! That is basically some kind of racism.."

Pros: "All the attention bestowed upon me"

Pros: "Flight attendant"
Cons: "Bathrooms were filthy"

Pros: "On time arrival is always appreciated."
Cons: "Overhead compartment jammed with someone else's carry on. We paid for "comfort seating" and I frankly didn't see any difference - if there was more room on those seats, it was small enough I couldn't SEE it."

Pros: "Lots of leg room, smooth flights and plenty of notification of any upcoming turbulence. Delta did fantastic with keeping everything from check-in to landing friendly and professional. Will definitely fly again"

Pros: "Each employee on the plane was nice."
Cons: "N/A"

Pros: "Lots of movies to choose from."
Cons: "Delays out of MCI and late arrival, no hope for a decent seat on HNL leg, couldn't sit with husband, huge smelly seat mate, used up 10,000 miles on my account and paid higher price than current ticket price, middle seats, not happy"

Pros: "I am usually happy with Delta."
Cons: "Huge smelly person invading my space. Disgusted by his hot sweat on my leg. Used up 10,000 miles and paid too much (watched the fare go down several hundred dollars) and ended up with a middle seat. Not happy."

Cons: "If there could have been some sort of service at DTW to take customers to the gate of their connecting flight, for cases of really short time window of course, it’d be extremely helpful."

Pros: "Crew were ok. Not that comfortable."
Cons: "seat need to be more comfortable"

Pros: "None of it"
Cons: "Everything. Can it please leave on time for once"

Pros: "Flight attendant's are awesome and they always try to make your flight better."
Cons: "Nothing"

Cons: "Itinerary was changed from the one that was booked. Flight was preponed by 2hours."

Pros: "Getting off the plane in Los Angeles"
Cons: "3 small children put in the row behind the exit row kicking the seat backs and slamming the tray tables"

Cons: "I got bumped from this flight a couple of hours before departing."

Cons: "Not enough seating at the airport gate in KC. No coffee on the flight."

Pros: "It was on time"
Cons: "Plane too cold."

Pros: "The staff where friendly and excellent to talk to. They boarded us quickly and kept us informed. The flight was smooth and comfortable. Great experience"
Cons: "N/A"

Cons: "Rude to passengers and then went to the back and loudly complained about other passengers. Very unprofessional."

Cons: "Food was awful. Didn't get my checked luggage in Manila upon arrival, was traced and left in New York JFK. Don't know who messed up with my luggage if Delta connection or China airlines."

Pros: "Not sure why this flight was delayed inbound. But it made the departure late by over 30 minutes."

Pros: "On time, clean cabin, attentive and professional flight attendants, plenty of overhead storage."
Cons: "Nothing. No complaints."

Pros: "Loved the TVs"
Cons: "The space was too small"

Pros: "Too crowded overhead storage got filled right away. Had to place my bag under seat. Could not extend my legs."

Pros: "Rare, the flight wasn’t so full that everyone was uncomfortable. The flight attendant staff were friendly."

Pros: "Not much"
Cons: "Late bumby ride"

Pros: "flight was canceled"

Cons: "No meal service in first class."

Pros: "Free movies was nice, service friendly."
Cons: "Long flight but shorter than scheduled, awesome."

Pros: "Nothing including the captain who was making the boarding announcements at MCI who talked to me like I was stupid"
Cons: "My flight was delayed almost two hours which caused problems for me arriving late to business appointments in New York. My flight areas also late 45 minutes leaving New York. In both cases it was due to a late airline attendant this is increadably unprofessional."

Pros: "Free ear phones"
Cons: "Late boarding Late take off Maintenance after boarding Two hours before refreshments Boring movie Bumpy flight Very hard landing Home an hour late"

Pros: "Not the wor st comfort,"
Cons: "Cannot even request seats before booarding, as they try to get us to pay more. The anxiety over separate seating for couples is not worth it."

Pros: "Boarding was easy"
Cons: "Arrived 15 mins late and then taxied for another 5-10 mins."

Pros: "Boarding was easy. Wifi was available and we got some snacks. Paid extra to sit in roomier coach, was worth it."
Cons: "Still pretty cramped, not the crews fault. Would've been better with the seat back screens"

Pros: "love to fly delta"
Cons: "don't like when they ask to check bags at gate"

Pros: "I appreciated the helpfulness of the crew."
Cons: "On the flight to Kansas City we had movie screens which spoiled me and made me think we would have them on the way back to Atlanta."

Cons: "Spent $25 on Main Cabin Preferred when I thought it was Economy Comfort. Did not really change my experience and i'm out $25."

Pros: "Media options were ok."
Cons: "I received a frozen beer and no napkin. Beer began to overflow, and I sat there for about 10 minutes before another flight attendant walked by. Her attitude was less than desirable upon seeing the situation. Also my luggage never arrived in Singapore. Shanghai didn't have any notification, so I assume it was lost on the Delta end. Overall I am very disappointed and will be seeking a non-delta affiliate for my next trip."

Pros: "Good uneven full flight"

Pros: "I had a great pilot on this flight. He always told us what was happening, why we had a wait on the tarmac in LGA, why he anticipated it might be a choppy flight, how to access in flight entertainment so we could be distracted. Gave us some trivia questions. Joked about Pokemon go, walked along the aisle talking to us. He was awesome!"
Cons: "Seats were uncomfortable. But what else is new?"

Cons: "No alcohol was available"

Pros: "Delicious pretzels and sparkling water."
Cons: "Horrible at customer service and those travelers with no status."

Pros: "Clean airplane."
Cons: "The in air internet is confusing and frustrating. Everyone around me was trying to figure out how to get on the internet. It’s a joke."

Pros: "Good service and great customer service"
Cons: "App functionality"

Pros: "The ground crew is helpful in fixing our seats. Boarding procedures are smooth and overall journey is comfortable"
Cons: "the airline can provide more options for us to selecting seat at self help counter. Provide options for food. There are 2 vegan meals out of 3"

Cons: "Better snacks"

Pros: "Nothing."
Cons: "Two hour delay including 20 minutes to get flight data because on board computer not functioning. Usual knee in chest seats on commuter jet."

Cons: "The wifi didn't work. No seatback everyone's screens, only a screen over there middle row of seats. Maybe update your 20 year old livery."

Pros: "Help with check-in"
Cons: "More friendly staff on airplane"

Pros: "On time, kind crew"
Cons: "Bigger seats"

Cons: "Thank reserved seats at time of purchase for a British airways plane and paid for extra legroom. When I checked in, I was routed to American Airlines and the seats were the same in the entire aircraft except for first class. Why did I pay and shouldn’t I get a refund?"

Pros: "Trip was wonderful."

Cons: "My son and I had seats in different places and they asked him to move forward several rows because of weight and the seat beside him was empty so I asked if I could sit next to him and they said no without giving any explanation. That kind of upset me. Just a short explanation would be fine."

Pros: "The flight attendants were able to find a place for my carry-on luggage when the overhead bins were filling up. I got a seat with extra leg room by chance (without having to pay the extra fees)."
Cons: "There are no snacks served on the flight. The Philadelphia Airport was overcrowded. There was hardly any room to navigate and there was a long line at nearly every women's bathroom."

Pros: "Quick boarding, smooth on time flight. Easy access to DC from Reagan airport"

Pros: "The whole experience was stress free and comfortable."

Cons: "We booked our airline tickets at the same time and our seats were separate. This was the first time flying for my wife so she was very upset when we found out our seats were not together. We had to pay an extra $60 to have the seats moved to an exit seat."

Cons: "It was canceled and our trip has been delayed a day."

Pros: "On time. No delays. Smooth landing"
Cons: "N/a"

Pros: "Love seat space in aisle 8f. I remember that is a perfect seat for persons 6'3" or better. I got a chance to nap for about 1 hour, not normal for me. Very comfortable."
Cons: "Everyone was really good"

Pros: "Taking the exit door makes a difference in having enough leg room. Everyone was nice an helpful."

Pros: "On time, non stop"
Cons: "New higher prices for less service."

Pros: "No complaints. A smooth flight. Met my expectations. Would fly American again."

Cons: "I cancelled this flight months ago, yet it was still in your records"

Pros: "Finish currently use were the most courteous and caring I ever was serviced by."
Cons: "Not much to recall"

Pros: "The flight was equal to AA service I have had on a regular basis."
Cons: "Nothing"

Pros: "Nothing"
Cons: "Delays when other airlines with same destination did not have them. The constant asking if is move seats. No means no."

Pros: "They delayed 5 times and we're never honest about departure time. Then lost my luggage. They told me that I will need to go back.to the airport to pick up the luggage which is unacceptable."
Cons: "See above"

Pros: "The American Airways gate agent was very helpful fixing the problem that British Airways created. She went out of her way to get me booked on AA flights to catch my BA flight from London to Riyadh."
Cons: "My original flight was cancelled and the first available flight was 3 days later. BA booked me on the flight but failed to change my ticket from the original flight causing me to miss the flight from Kansas City. At the airport BA agent told me on the phone that I would have to wait 3 more days after I had already waited 3 days because BA canceled my original flight. Because of the flight cancelation I missed two days of work and because of the failure to ticket my following flight I almost missed a full week of work. The BA booking person seemed content that there was no way I could make it to Saudi prior to the end of the week. Fortunately, the AA agent was able to find a way for me to continue my trip on a later flight."

Pros: "It was excellent!!! The service, the food, flight on time. Very friendly attendants!"

Pros: "Courteous crew"
Cons: "The plane was tiny and old"

Pros: "Everything was on time and great."
Cons: "Ever thing was fine."

Cons: "I sat at tha airport for over 9 hours before my flight left. Very poor communication and customer service."

Cons: "Flight was late. AA charged me for an exit row seat, but assigned me a non-emergency exit row window seat. Wi-if did not work."

Pros: "Haven't left yet don't leave until today the flight was behind due to maintenance"

Pros: "On time. Friendly."

Pros: "On time"
Cons: "Dirty plane. DIFFICULTY hearing which baggage kiosk to use. Should have a board with postings"

Cons: "- The entertainment system was not working - needed few restarts - on many seats - Food - horrible - Air hostess dropped water on me - not a problem by itself as accidents do happen. However her comment was more annoying - no sorries - not apologies - just said - "oh it's just water - it is refreshing" - Seats pushback was almost broken - it would break your thumb to push the button and then almost stand to push the seat back. - This was transatlantic flight and you charge for liquor? It is not free - you have to purchase - They ran out of red wine (which was free) by the end of the first meal. Do you keep just one bottle for this big 777 fight. - Overall experience was horrible."

Pros: "Our flight had a veteran who had received the Medal of Honor and the pilot and attendants took a moment to recognize him and it was sooo special and meaningful for American Airlines to take the time to thank this awesome individual!!! Thank you!!"

Pros: "They were able to use the electronic boarding pass through the app which is nice. Boarding was really quick."
Cons: "The overhead bins didn't have enough space for carry on for everybody flying."

Pros: "Friendly service"

Cons: "Small crew at Santa Fe airport so luggage took a while"

Pros: "It was on time, crew was very polite and attentive."
Cons: "Nothing to report."

Pros: "I like how they kept us updated on when the flight would leave"
Cons: "I didn't like that it took so long for us to actually get on the plane. My flight was supposed to leave around 4pm but it didn't actually leave till around 9pm so I had to sleep overnight when we landed in Dallas"

Pros: "Flight was ok"
Cons: "They lost my luggage and I haven't gotten it yet"

Pros: "Everything was smooth, even the getting through TSA process. I had minimal wait time."

Pros: "The plane we new and amazing, loved all the extra features."
Cons: "There was nothing that I did not like."

Cons: "That my earlier flight was cancelled."

Pros: "Excellent piloting (good driving) and communication during a torrential downpour. That's important. The two hours on the tarmac were unavoidable, so appreciated occasional comments about the storm and circumstances. Interesting parking. I didn't know a plane could pivot like that. Also, flying through cumulonimbus clouds was thrilling. Thank you."

Pros: "We boarded, then left on the plane for an hour, then offered the opportunity to unboard, then required to unboard. We left several hours late and missed our connecting international flight."
Cons: "Everyone was anxious about missing connecting flights. It was a chaotic scene. The flight staff were clearly annoyed with all the questions they were getting."

Read more about Avianca
COVID-19 information

Safety measures for airlines flying from Kansas City to San Andrés

Airlines flying from Kansas City to San Andrés have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Kansas City to San Andrés

Mandatory masks

Masks required on board, masks provided on flights from Kansas City to San Andrés

Social distancing seating

Middle seats unavailable to book on flights from Kansas City to San Andrés

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from Kansas City to San Andrés

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