amazing and great food. everything was smooth from start to finished
love this boutique luxury airline. crew was nice and attentive. Lounge is too small , i think they should have more area for relaxing and lounging not just to sit and eat .. feels like a cafeteria more than a lounge. overall i enjoy it. food on the plane LAX to Teipei should inprove a bit. no flavor and more drinks pls
We are scare because almost missing the fligh from Seattle to San Diego ! Starlux not have enough members for servicing with wheel chairs? We almost left behind , so we must walking !?
We are on economy premium but they put us in economy seating? Asking why the fligh supports said : If you not happy you can claim for refund?
FLEW IN BUSINESS CLASS OVER NIGHT FLIGHT AIRLINE BOOKED A PARENT AND ONE YEAR OLD KID PARENT ALLOWED THE KID TO DISTURB EVERYONES SLEEP A terrible flight that was expensive I have 10 grand children I love kids But to be disturbed on a over night flight is in not what I paid for I hold the air line responsible Respectfully, Al Eaddy
I liked everything but I flew business class and StarLux booked another passenger and a one year old , in business class The child cried 80 percent of the flight, the flight was a long 13 hour flight. I’m 75 and I have 10 grand children, I love kids But with that said it still made it not and enjoyable flight. Ask your great flight attendance what they think of the situation, they had to deal with. Let me know what they said Respectfully, Al Eaddy
Everything is smooth. Very good. Except flight arrived SFO 30min late.
Excellent. Airline was very clean, staff was excellent, very professional. Economy seats were still large and comfortable. Meals were included and with good options. We were given a blanket and pillow as well as a comfort kit including an eye mask, ear plugs, and tooth brush. Would highly recommend.
Business Class is exceptional, from the lie flat seats to the wide range of food on board. Can’t wait for our next journey with Starlux!
Th tray was dirty when pulled it out. Still oily and food stains can clearly see last trip cleaner did not clean well. The toilet sink water did not drain quickly enough.
JOKE of a company with the most Ridiculous policies. JAL is amazing, KAYAK/UNDERPRICER is the worst company I have ever dealt with, NEVER AGAIN
Absolutely WORST experience I’ve ever hard NEVER buy your airline ticket through a third party website, especially this one. Basically stole $1300 from me and has the WORST policy taking a WEEK to change a name on the reservation? A complete joke of a company.
There was a problem with the maintenance so missed the flight from las vegas to L.A and then L.A to Narita with japan airlines. They took care of the problem by rebooked with cathay pacific airways.
Horrible like always, flight was supposed to be at 11:40am, we ended up getting a different airplane at 3:25pm.
Overall, a solid flight experience. Boarding was quick and efficient, even with a full and overbooked flight. The flight crew did a great job providing attentive and friendly service throughout. I flew in economy, and while the seats were acceptable, they could definitely use more cushioning, especially for a 14-hour flight. By the end, it was quite uncomfortable to remain seated. Legroom was also limited, particularly with a bag stored under the seat and the passenger in front reclining. That said, everything else went smoothly, and I appreciated the professionalism of the crew.
Excellent overall, the staffs and amenities were delightful even using the outdated aircraft.
The flight was delightful overall. The check-in and boarding were on smooth and on time. Amenities and staffs were elevated. However, if glasses were served instead of cups, there should be a complete premium.
Sure I would’ve liked a little more space, but it was better than economy. I bring my own food because I have food allergies it would be nice if they offered larger salads or more vegetables instead of starch it was really a good flight. I don’t wanna complain. I’m grateful to fly at all safely. Thank you to the pilots.
Flight crews are very attentive and polite. Cabin and toilets are clean. Food is above average for economy class. We missed our connecting flights because the first flight was delayed, the ground crews at Tokyo were very helpful, providing all the information and support (including cash for our train ticket) to get us to our destination. Very impressive. No wonder they are always at the top ten lists.
No food at all so it was a bit of a culture shock for international travellers with connecting domestic flights.
The ladies are great seats should be a little bigger!
Couple of hours delayed, we had to re-booked our Shinkansen reservation twice. United Aiines need to improve their time!
The staff is amazing, I cannot stress that enough! The food is really good and snacks at stations to take for yourselves. Economy seating is fine, not the most comfortable, but our friends in Premium Economy said they were very comfortable! Decent entertainment options, but being built in, you have to use their cheap headsets unless you have your own plug in ones. I only have Bluetooth earbuds.
It was good. The crew was efficient, food was good
Seats were extremely cramped even for economy. Food was atrocious. Crew was fine but no follow up, additional drinks offered etc. For a 14 hour flight I expected more.
Boarding was good. Inflight service was good. Alcoholic drinks could have been served free.
Suite lounge in Honolulu is the best lounge in Honolulu. I love the huge bathrooms in ANA first Class on the A380 Honu plane. Japanese meal was outstanding and service was amazing. Everything was just excellent. Can’t wait to fly again
Their was $200 charge for 2nd luggage, airplane very new and flight smooth. Flight time seem faster then Asian stoping Korea then china.
Flight was late boarding. United crew were not friendly and cordial unlike the ANA crew.
Seat was broken. Check in was not possible until we reached the gate, by then we were separated.
Enjoyed it very much. Especially liked the free WiFi that Delta offers.
Smooth flight. Left on time, and got in 15 minutes early. Onboard video was great
For some reason, TSA Atlanta didn’t have my bag on the flight on time and they don’t have to provide Delta a reason for that.
WiFi didn’t work on two of four planes. Flight attendants were not overly friendly or welcoming. Planes were extremely slow to board and deplane.
Delta does a great job with entertainment and free wifi. I can still be in touch with my colleagues while in the air.
Aside from a completely packed plane, I really have no complaints.
Bus to plane was delayed for no apparent reason and our luggage was still on the belt when they shut it off. Took about 20 minutes to turn it back on to get our luggage.
It was a pleasant surprise to have complimentary Wi-Fi on the flight
Much better than Latam, the worse airline company ever. I hope I don't have the need to fly Latam ever in my life again.
Seats in Delta Main are unbelievably close to the seat in front of. Hard to get a backpack under the seat.
Late plane. Only one crew on the ground so we b had to wait for Denver flight to come in, board, and depart. At 78 yrs of age I was not pleased trying to get my connection. What really made me angry was the notification you sent me to hurry up or I would miss my connection. Why tell me to hurry up when you got me in late. It was not a good way of treating customers.
No complaints other than luggage carousel was incorrectly guiding passengers to the wrong carousel on the screen.
Did not like that we couldn't complete check in on-line without providing pictures of our passports. Worry about identity theft. We had no delays and boarding was handled In an efficient manner.
We were a little disappointed to not be able to complete check in online without uploading pics of passports. Also we have KTN's and they weren't on our boarding passes when we got to security. Had to trek back to counter to have them fix.
Excellent service in Polaris class IAD to ZRH. Arrived rested and well fed after the overnight flight.
My flight time was changed without any notification to me which ruined my time sensitive plans so I ended up completely changing my travel plans and no reimbursement.
Excellent! I got to Munich and was transferred to my Lufthansa flight quickly, in 15 to 20 minutes, so I did not miss my flight. However, I had checked my overhead bag at the boarding gate in Tampa. That got to Tunis the next day. That is to be expected.
It's a short hop. My carryon was checked at the gate, I didn't have to drag it all over the airport. Excellent wheelchair assist.
WiFi didn’t exist , seats were super cramped, lights stayed on near my seat for a long time while others were dimmed, the food/trash/drink cart hit my shoulder at least a couple of times while moving, food options were down to just one option by the time it got to my row, the utensils were garbage (knife bent at a couple of places by the time I was done eating) the spoon was very flimsy plastic
Friendliest Flight Attendant I’ve seen since I flew on Southwest Airlines. The whole trip was outstanding…and arrived Early!
