Alaskan Airlines try to grab money from you at every opportunity. Staff were rude up until onboard. The onboard crew were lovely. Definitely don't waste money on "first class" its an absolute joke. Seats hardly better, no access to lounge, no access to wifi and food isn't worth the fare.
Cons: "My flight was delayed 4 hours. The gate attendants were so kind but the communicate from operations was terrible. It’s sucked that those ladies had to fiend questions as there was no real Information. I wanted my WiFi comped."
Pros: "Good flight and convenient"
Cons: "More flight options"
Pros: "The seats were good and we boarded quickly"
Cons: "No entertainment or snacks"
Cons: "Not fair to load bus with First Class through groups A-D and bus them out to plane and let D’s Board before other groups simply b/c they were last on crowded bus"
Pros: "The communication was impeccable. The flight was smooth and efficient. Everything about this experience, from booking it, to getting home was great."
Cons: "Nothing about thus experience was bad. It was great from beginning to end."
Pros: "Aircraft was very nice."
Cons: "Couldn’t use Alaska air WiFi system for entertainment. Was told couldn’t do anything Spent 5 plus hours with no access to entertainment. Wasn’t going to pay $3 for headphones Really ruined my flight a bit."
Pros: "The flight crew was excellent felt i could request anything without a problem."
Pros: "I've never had such efficient boarding - I wish we could have taken off early! I loooove that there is finally a direct flight from Seattle to Pittsburgh, which I travel between at least twice a year. I will likely continue to use Alaska Airlines for this service from now on."
Cons: "In-flight entertainment embedded in the plane would have been great. I also think it's ridiculous to automatically put your super saver customers in the very last seat, especially if there are a lot of other seats available. Make the experience great for everyone right off the bat!"
Cons: "Everything was great, beverage service could have been more timely but everything was good"
Pros: "Crew was attentive to a couple of issues with families (not my issues, but could have affected customers traveling alone adversely)."
Cons: "Plane was delayed in Seattle, but there was no notification from Alaska. I found out through Kayak and didn't have as short a connection as I thought I would."
Pros: "Crew was great, plane was very clean, seat did not recline that easily but no one was next to me so I cant complain."
Pros: "Lots of entertainment options"
Cons: "Need a snack on a six-hour flight. Also, didn't receive drink service until a couple of hours in and was only served about 1/4 cup worth of soda. Disappointing"
Cons: "flight delayed 4 1/2 hours!"
Pros: "Free movies"
Cons: "No free snacks"
Pros: "Good leg room Good coffee"
Cons: "No iPads for rent. No in seat tv screens Seats are hard"
Pros: "The boarding was very smooth"
Cons: "The crew didn’t look happy The coffee was cold didn’t have enough creamer and water!! The flight attendant looked really mad serving it"
Pros: "Crew was nice, movies were fast"
Cons: "I could barley sit in my seat because the over weight man in the middle seat took a third of my seat with his body spilling over into my seat. I had to lean all the way to the right side so my back hurts really bad after I got off the plane. The angle I had to sit in is unacceptable and he should not be allowed to have a middle seat let alone one seat. He needed an extension just to buckle his belt."
Pros: "The flight was delay, but the ground crew did a stellar job in keeping us informed while we waited by making several announcements on the progress of our flight. The flight crew also did a terrific job turning the plane around so we could board. I appreciate their service."
Pros: "The boarding process. The take off and the landing were great."
Cons: "Not enough room between passengers. Especially when you do not know the person next to you. More elbow room would be great. This is for the general seating. The isles are narrow too."
Cons: "The WiFi broke and the crew only had a limited amount of televisions. In the future, think about having a back up or the steps that would need to be taken to repair the WiFi!"
Pros: "Everything was on time. Crew was nice, no issues."
Pros: "Great crew as always."
Cons: "Crappy Christmas remixes playing the entire time while waiting for takeoff was insufferable. You know, many people in this county do not celebrate Christmas so not sure why everyone has to listen to it. Or at least play the original and not the easy listening covers."
Pros: "the flight attendants were courteous and kind"
Cons: "pilots intercom voice was muffled and rapid"
Pros: "The flight wasn't full so it was super relaxing."
Pros: "We boarded early, landed early, I got the whole row to myself what more could a girl ask for?! The flight crew was very kind and helpful, I was very comfortable and felt safe."
Cons: "Watching my beautiful state of Montana burn from the air."
Pros: "Check in person Alaska counter went out of her way to make sure that my wife and I had seats close together so I could help her on the plane and help her get seated."
Cons: "Everything went well. I was very happy with the service and the flight."
Pros: "Smooth travel. No issues at deparyure of arrival"
Cons: "Nothing to dislike"
Pros: "On time. Good crew."
Pros: "The option to upgrade to first class for a reasonable price"
Pros: "I liked that they have Danny devito has a mascot"
Pros: "The crew and staff were very friendly and the flight was smooth except for some turbulence which cannot be controlled. The Embraer 175 was a very comfortable aircraft."
Cons: "The boarding process was different than other airlines. After the special needs passengers and 1st class boarded they just opened it up to everyone else and it create a bit of a mad dash. That could have been controlled a bit better but otherwise it was a great flight."
Pros: "It left on time and arrived a little early. Flight crew was friendly. We got a great deal also"
Cons: "Its economy, so the normal things"
Pros: "Crew was very nice"
Cons: "Would be nice to have onboard TV"
Pros: "The flight attendants were very helpful and the seats were moderately comfortable."
Pros: "The pilot did a great job! His landing was commendable given the high winds Portland was having!"
Cons: "Kind of weak that movies aren't included. : /"
Pros: "tablets to keep kids busy, flight was on time"
Cons: "flights changed times, our original seats were lost and upgrades cost $80 per person"
Pros: "Not being woke up"
Cons: "Crying baby behind me most the flight"
Pros: "The flight took one hour less than was predicted!"
Pros: "Delayed 2 hours at the airport and then another hour on the runway."
Pros: "Boarding the plane was quick / efficient. Flight was on time."
Cons: "The plane was disgusting hot. The gentlemen sitting behind me asked a flight attendant if the temperature could be turned down and nothing was ever done about it. I've flown about 100 times in my life and I can honestly say that was the hottest / most uncomfortable flight I have ever been on."
Pros: "Crew always has a smile. Smooth boarding process"
Pros: "Donny was the best crew member. Everyone was very nice and very attentive. Restroom was very clean and the whole plane was very well maintained."
Cons: "Not enough seat space in First Class."
Pros: "It's short flight it's ok. Not applicable on entertainment and food"
Cons: "My wife cleaned the seat headrest with a disinfectant wipe and it was very dirty."
Cons: "I already said I hate it."
For some reason the plane was so uncomfortably hot. The vents did not seem like they were working at all.
Pros: "Felt like a sardine, packed in tightly. Crew was pleasant though."
Cons: "Pagar una maleta demasiado"
Cons: "Seat choice flexibility, but it was basic economy..."
Cons: "Armrests were broken. No outlets or USB ports to charge."
Cons: "I missed it. And the lady at the counter was so disrespectful..."
Cons: "Sat on tarmac for over 40 min waiting for gate"
Cons: "Seat 33A. The audio output was bad. Could not clearly hear dialog. Restarting did not help, this issue as consistent got all media programs."
Cons: "Americans lack of competence caused me to miss this floght"
Cons: "You were late per usual. I wouldn’t have a job if I operated like you. It would be nice if there was some accountability"
Cons: "Delayed the flight because they sold 1/3 of the seats, not a priority for American operating at a loss."
Pros: "Seat to tight"
Cons: "Better pricing"
Pros: "American airlines bad service"
Cons: "Better Customers service"
Cons: "No seat power, poor connection for movies and they kept freezing"
Pros: "Short flight."
Cons: "Flight got delayed several times. Had to reschedule flight."
Pros: "missed this flight due to delay in transit and security between connections at heathrow"
Pros: "leg room"
Cons: "paid for a window seat, got no window. The map on the website dictated a window and exit row. This was not the case. This flight is always late. Waiting on baggage in Midland takes 30+ minutes"
Cons: "Poor they lost my luggage. They did not allowed me to take my suitcas whit me because the plan was too small. I never travel again whit amercan airlines"
Cons: "Gate changed 4 times. Boarded 2 hours late and sat on.plane for maintenance. Not cool."
Cons: "The AA flight from NYC was late arriving at Heathrow, causing me to miss the connection. AA/BA was very good about orienting me to the new plan, but the delay was very inconvenient and being in the last row of the newly arranged flight to Lisbon was downright unpleasant."
Cons: "Haven’t gotten on it yet as I am stuck in DFW"
Cons: "Cabin temperature was probably 60 degrees. Could understand if we left a 90 degree city. But not on an early morning flight with 70 degree ambient temps when we took off. I’ve been warmer in mid January flights from Chicago."
Pros: "Leg space, entertainment."
Cons: "Staff not willing to assist with my poor circulation problem."
Cons: "Neverr made to Chicago due to maintenance issues on 2 separate planes. Missed connection, got a different flight to LaGuardia,, atill dont gave luggage that had been out for delivery since 6/30."
Pros: "The crew was excellent and most of the counter staff was good except for the one in Dallas. Actually flew on JAL partner AA"
Cons: "Delay out of Wichita and another delay out of Dallas, got into Tokyo 3 hours late. Paid $167 for upgrade to economy plus but seat assignment was in economy"
Pros: "Plane was alright."
Cons: "Delayed departure delayed deboarsing. Extra flight time = 1 hr due to delays."
Pros: "The help on getting on the plane and the pleasant staff on the flight"
Cons: "The food"
Cons: "6hr flight with NO entertainment? Not acceptable."
Cons: "Not enough time in London to change planes. We missed the flight"
Pros: "Very comfortable, affordable, nice staff! On time. Will fly AA again."
Cons: "Late departure. Sat on tarmac for 20 minutes"
Cons: "The seats are very tight."
Pros: "Got us home finally"
Pros: "The flight itself was fine"
Cons: "I bought the tickets together, but was informed at the ticket counter that i had only purchased tickets—not boarding passes. Boarding passes needed to be purchased by paying extra if my husband and I wanted to sit next to each other. I tried calling the customer service line through kayak and waited on hold for a long time with no indication of wait time. When the gate agent arrived, we asked and were moved to seats next to each other right away. The ticket agent at initial check in was very abrasive and non-solution oriented. if what she was saying was true— that we only paid for tickets and had to pay extra for boarding passes together— that was never made clear during the booking process. It’s unlikely I’ll use kayak again unless I know for sure what I’m buying."
Pros: "I was surprised by the amount of room in the economy cabin."
Cons: "Check in very slow! The computers used for passenger self check in didn't work well. It took 6 attempts to read my passport, it never did read my green card, wouldn't accept my frequent flyer number. Other passengers were similarly frustrated. The attendant couldn't have been less helpful. I joined a line to check in with a counter clerk. The counter positions were seriously understaffed. The clerks seemed to be working quite slowly and were quite unconcerned about the growing line. I'm glad I checked in early for my flight!"
Pros: "Tiny airplane but single flght crew managed my and from what I could see fellow passengers needs commendably. Whilst I didn't like needing to hand in my carry on (without much warning so I didn't have time to pull out a magazine to read) on the plus side it was stored well as my suit carrier came out unscathed and you get your bags curb side as soon as the plane lands so you don't have to wait for the rest of the bags to unload."
Cons: "Because the airplane is so small there is not much room to move in the aisle (thankfully most people just sat down for the short flight), also you have to hand in your carry on baggage so that it is stored with the main bags."
Cons: "AA used a ground hold in ICT. Was told connection to Flint would not be a problem. When I got off of plane in Chicago the flight Flint had already pushed back. Could either wait for the next Flint flight that would get in at about midnight and risk not having a rental car or take an earlier flight to Detroit and pay $85 for dropping rental car off at Flint."
Pros: "American Airlines was amazing fed you a good meal fun crew good entertainment had 3 glasses of wine desert , and hot biscuits and coffee before landing was a great flight."
Pros: "The crew is good"
Cons: "No comfort in the light"
Pros: "Excellent service! Nice, smooth flight. Recommended!"
Pros: "Clean, smooth flight, on time."
Cons: "Small plane claustrophobia, entertainment required your own debice"
Cons: "4 delays and two flight changes... I was late and it was crowded"
Cons: "Everything was just perfect .. on time , friendly faces, great attitudes, very helpful . The fight was wonderful ."
Pros: "I liked the fact that it was a smooth flight, my row was totally empty, which enabled me to pass out like a little baby. I forgot that I was on an airplane and not an air mattress. Kudos to the pilot!"
Cons: "Eddie Murphy wasn't on my flight"
Pros: "The plane was new and relatively clean."
Cons: "I fell asleep as soon as the cabin began to pressurize, which I often do. I subsequently missed the first meal, and was informed of light snacks in the galley bar - this meant mini pretzels. We experienced some light turbulence perhaps 2 hours to 1.5 hours before landing, after which we were informed that the turbulence had caused the food for the economy cabin to spill (first class was apparently fine). So that meant I had not eaten at all on a 13.5 hour flight, and all I consumed was water. To add insult to injury, I was caught in a 2 hour immigration line, despite the presence of one world employees in the hall responsible for ushering passengers with tight transfer times, but refused to give me assistance on 2 occasions. I later missed my connecting flight and was forced to pay for my own hotel, transfers and subsistence, with no apology from the airline. Outrageous flying experience."
Pros: "Crew very pleasant"
Cons: "Better comfort, cushions were hard"
Pros: "The crew was responsive and very friendly."
Pros: "Arrived early. Great crew."
Cons: "Movie selection is a bit stale"
Pros: "Nice & quick! Made me feel safe even though it was icy!"
Cons: "Nothing really."
Pros: "Nice flight but a little tight."
Cons: "Was not offered a drink or snack on the flight"
Pros: "Boarding, no surprises, flight: comfortable take off, flight, landing, coffee, on-time, carry-on baggage"
Cons: "WiFi didn’t work at all (had it connected but it was too slow)"
Pros: "Aircrew great along with gate agents."
Cons: "First class flying is gone. No lounge access in the US. No meal (boarding at 1720 and arriving 2100) Beverage service the same in front as in back. Need to go back to Asia to get what you pay for."
Pros: "Arrived earlier than scheduled, seats were uncomfortable but that's Coach for you."
Cons: "Everything Everything bad from seating to service and beyond"
Pros: "Legroom coffee and snacks"
Cons: "Rebooking through united was a nightmare"
Pros: "Crew was very pleasant and worked well together."
Cons: "Small delay before takeoff."
Pros: "Landed safely. The stewardess was very nice and engaging."
Cons: "My plane took off late from Wichita, and missed departure to LA in Denver by five minutes. Despite their being several of us, they didn't hold the plane. It's 7:39 before I'm guaranteed a make up flight because I'm told by customer service that united flies fewer flights during holidays periods despite being the busiest season of the year. United did nothing to make up for the night with family they have taken from me on vacation."
Pros: "Staff in Syracuse where awsome from the guy at the united check in Guest to the TSA Gal who had to give us a patdown super sweet and helpful."
Pros: "Nothing unusual"
Cons: "Nothing unusual"
Cons: "No leg room very uncomfortable seating"
Pros: "Entertainment worked on this flight! And once again, I had an empty seat next to me - that's always a huge plus so I can stretch a bit."
Pros: "Staff were very polite and courteous. Friendly and kind. The flight was on time and smooth. I really enjoyed my time and the stewardesses were awesome."
Cons: "I really don't have any response to this question. I didn't have any food or entertainment due to my choice so I really appreciate the crews overall performance."
Pros: "On time and good flying experience"
Cons: "Service was very limited for a 15 hour flight. It does not compare with other airlines on service and hospitality. The staff is hardly around and show up only two hours after take off and one hour before landing."
Cons: "Booked a cheap flight but United wouldn't allow us to carry on our federally regulated carry on bags because we bought an economy class ticket. Made our flight expensive and will try and avoid United in our future flight plans"
Pros: "The crew was awesome!!!! You did a great job"
Pros: "The flight was fine. No issues at all"
Cons: "My experience would be fine except when I went through security and they checked my luggage, they opened my suitcase in front of everyone and riffled through my clothes out in the open. I don't care that they needed to go through my bag, I care that there was no concern for privacy."
Pros: "My originally scheduled flight was overbooked and I asked at the counter if I could say "Yes" to the query about willingness be bumped at the Kiosk and get more details. She arranged for me to get on an earlier flight and that was helpful."
Cons: "Because I was voluntarily "bumped" at the ticket counter instead of at the gate, I was not offered any compensation. Seems odd that I would have to be put through the rush/hassle of going to the gate to be compensated for doing this favor for United."
Pros: "I pray was a fast flight but it was very nice. Very roomy in the plane I was in. Very happy with everything"
Cons: "I selected my seats day I purchase. I didn't get the seats I had selected. I prechek in online. I ended up the very back in a single row against the toilet which made me throw up 3 times. I don't get sick on flights. But the smell was so bad!,"
Pros: "We were early for our flight. The flight was canceled 30 minutes before boarding, with no reason. United handed us a card and told us customer service would help us. Although we were booked on a flight the next day, it was on AMERICAN with a connecting flight. We waited in customer service line for an hour, to be told we would get only a discount on a hotel for the night. Not 100% paid for. We then waited another hour to be told our bags were already at our destination. No food vouchers. Just a goddamned headache. Horrible."
Cons: "Nothing. Boo on United."
Pros: "It was without any trouble and comfortable"
Cons: "Nothing to dislike"
Pros: "Everyone was great helped me make my flight on time and great service."
Pros: "Liked that it was fast flight, good service"
Cons: "Didn't like that it was soo small and the customer service when boarding were not the nicest people at all very rude"
Cons: "Flight attendant, LaToya, was the rudest I've ever encountered on United. Didn't greet anyone, basically slammed drinks down on the tray tables, didn't say goodbye to us when departing, and was overall very unpleasant. Could tell she didn't want to be there."
Pros: "Everyone was nice and helpful"
Cons: "Every flight was late. I flew from Nashville to lax and both of my flights were late there and back"
Pros: "Everything smooth and on time."
Pros: "I liked how new and clean the plane was, and how orderly all aspects of the flight were."
Cons: "It has always seem really counterproductive to load the front of the plane first. All five of us said the same thing. Really dumb, so what....... if we were to have paid more money for first class. It would be faster. No need to wait for someone to get their bag in the overhead for so long."
Cons: "Ac didn't work on ground. Not tall enough."
Pros: "Standard average flight"
Pros: "The crew kept us up to date on the ATC delay."
Cons: "Weather in the DEN area and Eastern Colorado generated a ground stop in DEN delaying our departure from ICT for about 2 hours. Even with the overall delay in DEN my SMF flight was long gone putting me on a late flight into SMF. This of course lead to a short night's rest...just another day of travel on the airlines."
Pros: "It's always worth the extra money to fly United! I love this airline."
Cons: "Too warm in flight. Did not run Ac enough."
Pros: "The plane was clean. Boarding was great at Wichita."
Cons: "All flights should have free wifi and power hookups. Greyhound does this, why shouldn't united."
Cons: "Arrived SIX hours late, did have luggage which was nice."
Pros: "Everyone at the Wichita airport were very friendly - especially the TSA personnel. Everything moved quickly and efficiently. Plus the airport itself is so beautiful and easy to get around in. Took us less than 30 minutes from parking in shuttle parking lot to going through security to getting to our gate!"
Cons: "the flight was cancelled and I was not notified ever after checking the flight status on the united app"
Pros: "Was a very good service; thanks to all"
Cons: "Our flight was delayed. I was traveling with a baby and there was no gate agent anywhere to be found to help us get re-routed after the delay caused us to miss our connection. Terrible experience with United."
Pros: "flight was ultra fast. landed half hour early. was awesome!"