Daily cleaning, installation of cabin HEPA filters on flights from Kansas to the U.S. Virgin Islands
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Scores according to KAYAK customer reviews
Pros: "Absolutely nothing."
Cons: "Honestly everything."
Pros: "Highly attentive crew, extremely helpful, made a bad day bearable"
Cons: "The boarding crew wasn’t friendly"
Pros: "Quick and easy boarding"
Cons: "Clean the cabin more diligently. There was a open unfinished cup of soda and cookie wrappers in my seat back compartment"
Pros: "Smooth landing"
Cons: "Boarding should be more organized"
Pros: "Very helpful and professional crew, despite some pretty snarky passengers. Seemed to go out of their way to accommodate everyone."
Cons: "Bigger seats would have been nice, but these were okay. Changing planes at JFK was tight due to late departure from Atlanta, but it worked out. Overall, no complaints and I would fly Delta again given the opportunity and choice. Thanks!"
Pros: "Crew was great"
Cons: "All was great"
Cons: "It was ridiculously cold for 2 1/2 hours. When my seat mate asked for a blanket, the stewardess said she only had one more - then walked off. For drinks, they skipped several people. I had to catch her eye to ask for one and then ask her to get my kids a drink in front of me."
Pros: "Everything! I appreciate that the ticketing agent helped me get an earlier flight and I appreciated the gate agent making sure I had a good seat! I love Delta!"
Cons: "Nothing honestly"
Cons: "Best option across the pond"
Pros: "All the attention bestowed upon me"
Pros: "Lots of leg room, smooth flights and plenty of notification of any upcoming turbulence. Delta did fantastic with keeping everything from check-in to landing friendly and professional. Will definitely fly again"
Pros: "Each employee on the plane was nice."
Pros: "Lots of movies to choose from."
Cons: "Delays out of MCI and late arrival, no hope for a decent seat on HNL leg, couldn't sit with husband, huge smelly seat mate, used up 10,000 miles on my account and paid higher price than current ticket price, middle seats, not happy"
Pros: "I am usually happy with Delta."
Cons: "Huge smelly person invading my space. Disgusted by his hot sweat on my leg. Used up 10,000 miles and paid too much (watched the fare go down several hundred dollars) and ended up with a middle seat. Not happy."
Pros: "Crew was great."
Cons: "Couldn’t hear/understand the pilot"
Cons: "If there could have been some sort of service at DTW to take customers to the gate of their connecting flight, for cases of really short time window of course, it’d be extremely helpful."
Pros: "Crew were ok. Not that comfortable."
Cons: "seat need to be more comfortable"
Pros: "The crew was great"
Cons: "No video screens, the choice of snacks is very weak"
Pros: "Flight attendant's are awesome and they always try to make your flight better."
Cons: "Itinerary was changed from the one that was booked. Flight was preponed by 2hours."
Pros: "Basic flight... likedthe tomato juice and snack mix"
Cons: "Announcements startled me every time due to volume"
Cons: "I got bumped from this flight a couple of hours before departing."
Cons: "Not enough seating at the airport gate in KC. No coffee on the flight."
Pros: "The staff where friendly and excellent to talk to. They boarded us quickly and kept us informed. The flight was smooth and comfortable. Great experience"
Cons: "Rude to passengers and then went to the back and loudly complained about other passengers. Very unprofessional."
Pros: "On time, clean cabin, attentive and professional flight attendants, plenty of overhead storage."
Cons: "Nothing. No complaints."
Pros: "Got moved to an aisle seat instead of the middle. The flight wasn’t full so the crew planned ahead and got several people in our party better seats."
Pros: "Going by and come Ming back Atlanta check in desk was the rudest Laziest most disrespectful emoyees I have ever came across . Check in person played on her phone and didn’t even look at you when asking what seat was I assigned . Going from Atlanta to Fort Lauderdale the check in person was so rude there where 5 people askI’m her what’s her problem . The crew the flight was excellent but the Atlanta check in desk really dropped the ball 2 times . If I was the manger I would fire the whole staff and If I was above the manager I would fire them as well as I’m. Sure this is not an isolated occasion."
Cons: "Could not get seats assigned until day check of check in. We did get seat together. Asked clerk said no booked . Seat did not recline. Saw crew had one row for themselves."
Pros: "We took off, flew and landed without incident. Crew was polite."
Cons: "Even though we booked months ahead, we weren’t provided seat assignments until we got to the gate. We were put in the very last row with less room than normal and no window."
Pros: "Too crowded overhead storage got filled right away. Had to place my bag under seat. Could not extend my legs."
Pros: "Rare, the flight wasn’t so full that everyone was uncomfortable. The flight attendant staff were friendly."
Pros: "Not much"
Cons: "Late bumby ride"
Pros: "Friendly Crew"
Pros: "The stewards and flight was overall fine. In fact I found the stewards to Atlanta from West Palm very accommodating."
Cons: "I have reservation on booking Comfort plus next time I fly though. There appeared to be no difference in the seating or service as economy. A lesson learn I guess. I will atillflyDelta but stick to economy. I saw no perks"
Pros: "Nothing including the captain who was making the boarding announcements at MCI who talked to me like I was stupid"
Cons: "My flight was delayed almost two hours which caused problems for me arriving late to business appointments in New York. My flight areas also late 45 minutes leaving New York. In both cases it was due to a late airline attendant this is increadably unprofessional."
Pros: "As the flight was over two hours late and a runway at JFK was shut down I opted for a full refund from Delta as I would have been at my destination less than 24 hours. Kayak & Delta was good keeping me informed of changes including the 5 gate changes"
Pros: "Delta graciously rebooked us on a different flight."
Cons: "Late delayed notification after we reached airport and kept delaying for several hours"
Pros: "Not the wor st comfort,"
Cons: "Cannot even request seats before booarding, as they try to get us to pay more. The anxiety over separate seating for couples is not worth it."
Pros: "Boarding was easy. Wifi was available and we got some snacks. Paid extra to sit in roomier coach, was worth it."
Cons: "Still pretty cramped, not the crews fault. Would've been better with the seat back screens"
Pros: "Boarding was a breeze and the staff at Delta was nice and courteous along with being clear for boarding zone instructions. Haven't had a problem yet with Delta! Also the pilot was great at landing so it was not as jerky as some flights I have been on."
Cons: "No complaints!"
Pros: "love to fly delta"
Cons: "don't like when they ask to check bags at gate"
Pros: "I appreciated the helpfulness of the crew."
Cons: "On the flight to Kansas City we had movie screens which spoiled me and made me think we would have them on the way back to Atlanta."
Pros: "Crew was very friendly. Embarked and disembarked quickly. Flight arrived early"
Pros: "On time Clean airplane Smooth ride Friendly staff"
Pros: "Good uneven full flight"
Cons: "no legroom in a first class and expensive seat"
Cons: "No masks"
Cons: "Seat choice flexibility, but it was basic economy..."
Pros: "This was a prompt, well organized flight. In-flight entertainment on AA is always decent."
Cons: "Seat 33A. The audio output was bad. Could not clearly hear dialog. Restarting did not help, this issue as consistent got all media programs."
Pros: "Comfortable seat, Meal was delicious, crew was friendly"
Pros: "Leg room"
Cons: "Plane was late for takeoff and we arrived 30 minutes after scheduled time. They didn’t announce a delay or apologize."
Pros: "They got me home eventually"
Cons: "Timeliness was awful. Late crew delayed the flight 50 min. Then ripped cargo net resulted in cargo shift."
Pros: "I am traveling with my 79yr old infirm mother. The crew was so kind & so helpful! On the scale of 1-10 (10=Best) they were like 100! Even though my flight was delayed a bit it was still VERY GOOD! Plus the flight was amazing. The flight was also amazing. Even though we were flying though a storm."
Cons: "You couldn’t have been on time because of the storm so there’s nothing that you could have done"
Pros: "Nothing. The plane was late. The WiFi didn’t work. The plane was hot in 90 degree weather and after travelling almost 19 hours I needed a little comfort."
Cons: "At least make the WiFi better."
Pros: "Everything. The entertainment was ok. I think a movie would be better than the shows"
Cons: "if I would’ve been in first :)"
Cons: "The plane had a mechanical issue that they needed to address (due to the fact that they prior crew did not address it) and we sat in the gate for 2 hours waiting. No worries water was offered by crew and the flight had no food."
Pros: "Great crew. Falafel meal was delish."
Cons: "My seat was broken and didn’t recline. I booked first class bc of a bad back, so I count on that. Salad was wilted and gross. Plane didn’t have plug ins for phone! Entertainment system didn’t work well- movie kept buffering. Sky texting wouldn’t work either."
Cons: "Awesome Customer Service"
Pros: "The overall boarding process was great although slightly delayed. The in flight entertainment was great and the plane was clean. The announcements made by the pilot were comforting as we experienced a rough decent."
Cons: "The plane was very warm and the flight attendants were not very nice. We had to sit for an extended period of time and when we finally were allowed to get up, the flight attendants were rude when I had to head toward the restroom."
Pros: "Flight attendants were great."
Pros: "Chicken wrap"
Cons: "No individual screens on back of seat rests. Old tube televisions in the ceiling, in the aisle walkway that don’t retract. No WiFi. Which means not even movies on your own device. And no power - neither usb nor 3 prong"
Cons: "Poor they lost my luggage. They did not allowed me to take my suitcas whit me because the plan was too small. I never travel again whit amercan airlines"
Pros: "Good seat though cramped."
Cons: "Cramped. I don't like in flight credit card offers."
Pros: "The flight crew was very cheery and a pleasure."
Cons: "They lost and cant track my baggage. Very poor customer service."
Cons: "Incredibly uncomfortable. I even paid extra for more room. Meals were a joke"
Cons: "Cabin temperature was probably 60 degrees. Could understand if we left a 90 degree city. But not on an early morning flight with 70 degree ambient temps when we took off. I’ve been warmer in mid January flights from Chicago."
Cons: "Inside the airplane was freezing the whole trip"
Pros: "The crew was excellent and most of the counter staff was good except for the one in Dallas. Actually flew on JAL partner AA"
Cons: "Delay out of Wichita and another delay out of Dallas, got into Tokyo 3 hours late. Paid $167 for upgrade to economy plus but seat assignment was in economy"
Cons: "80 minute delay"
Pros: "Flight was on time"
Cons: "Made us wait over 2 hours on the tarmac before take off inside the airplane."
Cons: "Our luggage was ruined and our stuff inside in bubble wrap was smashed to bits!"
Cons: "Flight delay, no beverage service"
Pros: "The entertainment system is awesome made the flight go by so fast seats were comfortable"
Cons: "While using the entertainment system the airplane announcement system was way too loud I believe you are going to have lawsuits eventually for loss of hearing everybody around me was jerking to take the earphones out of their ears because the announcement system was way too loud across the entertainment system"
Pros: "We made it there and back on time and safely"
Cons: "This was an old plane; there was no power for devices, no individual movie screens as on other trans atlantic carriers, food was so so."
Pros: "My flight wasn't completely full, so I had a row to myself. The pilot was excellent; takeoff and landing were very smooth."
Cons: "I had to gate check my luggage because of the small plane size. Had I had a shorter layover this could have caused an issue for me."
Pros: "All of the flight attendants on American Airlines were very helpful and professional."
Cons: "The American crew made a long flight comfortable and bearable"
Pros: "I love the fact I've flown with American Airlines 4 times over the last month and have not had any issues, delays or even an unfriendly face no matter the time or airport!"
Cons: "I was stranded on the runway for nearly 2 hours no air it was awful!!!!"
Pros: "Dame coments"
Cons: "Same coments"
Pros: "When I arrived at the airport to see the scheduled 9:30a departure was pushed back to 1pm, the gate crew did a good job of keeping us updated and they even provided lunch! The plane was undergoing maintenance but they found another plane and did not have to cancel the flight, and ultimately got us to our destination safely. Crew was very nice."
Cons: "Flight was delayed 4 hours so my half day of travel became a full day, half of which was mostly wasted at the airport. Would rather have been with my family than sitting at the airport."
Cons: "Short flight, so food offering was little pretzels."
Pros: "The food was okay, and the flight attendants were lovely. That's about all the positive things I have to say about that."
Cons: "The entertainment was high my list, only because you're stuck on a flight for many hours. Although I was exhausted because I had a 8 hour layover in Manchester, it would have been nice to have a couple of entertainment options. On my flight on British Airways from New York to Gatwick, we had so many movie and series options. These things are important on a long flight, otherwise the flight becomes torturous because you run out of things to do. On this flight, we had no choices, only what was given to us to watch. This made my flight unbearable."
Cons: "AA used a ground hold in ICT. Was told connection to Flint would not be a problem. When I got off of plane in Chicago the flight Flint had already pushed back. Could either wait for the next Flint flight that would get in at about midnight and risk not having a rental car or take an earlier flight to Detroit and pay $85 for dropping rental car off at Flint."
Pros: "After I pledged 25 years ago I would not travel with AA, this recent trip to Miami was delayed 30 minutes going to Miami and one hour goin back to Panama."
Cons: "Ticket counter very long in Miami. Kiosk did not work. Flight delayed in both routes."
Pros: "Good free entertainment. Thanks."
Cons: "No good free snacks. Only free drinks."
Cons: "We lost our connection to Jacksonville"
Cons: "Our flight was about 50 minutes late in boarding. American should have announced why it was late and an approximate time"
Pros: "Great service by flight crew"
Cons: "Seat cushions"
Cons: "We didn't have hot beverage service due to turbslsnce and the attendant never came back to offer my 84 year old mother another choice"
Cons: "Internal America Airlines connection was delayed so my luggage never made it on to my international flight and then it took 2days for them to get it sent over!"
Pros: "Medical emergency response and support was excellent."
Cons: "No pre-boarding for infant. Straight legroom in 13D still had seat in front recline into my knees at 6'5". Extra legroom purchase did not provide any extra legroom. Need to know what seats provide extra legroom for 6'5" tall passengers."
Cons: "Delayed by an hour and spent most of it taxiing."
Pros: "The crew was responsive and very friendly."
Pros: "Staff found us two seats together. Food was good."
Cons: "Email telling us about pre airport arrival check in and seat selection."
Pros: "FA did his best"
Cons: "Flight not cancelled"
Pros: "Nice & quick! Made me feel safe even though it was icy!"
Cons: "Nothing really."
Cons: "Significant delay-no weather issues, didn't make sense."
Pros: "Boarding, no surprises, flight: comfortable take off, flight, landing, coffee, on-time, carry-on baggage"
Cons: "WiFi didn’t work at all (had it connected but it was too slow)"
Pros: "Short flight, not a lot of people. It was very quiet. Plane seats had plenty of leg room!"
Pros: "Aircrew great along with gate agents."
Cons: "First class flying is gone. No lounge access in the US. No meal (boarding at 1720 and arriving 2100) Beverage service the same in front as in back. Need to go back to Asia to get what you pay for."
Pros: "Friendly staff and efficiency"
Cons: "None that I can think of"
Pros: "The flight got delayed however, it went well once in the air. Some turbulence on account of the weather but the crew were very friendly. We got free TV on account of the delay."
Pros: "Crew was very nice. Seats were roomy"
Cons: "Rebooking through united was a nightmare"
Pros: "Crew was very pleasant and worked well together."
Cons: "Small delay before takeoff."
Pros: "Landed safely. The stewardess was very nice and engaging."
Cons: "My plane took off late from Wichita, and missed departure to LA in Denver by five minutes. Despite their being several of us, they didn't hold the plane. It's 7:39 before I'm guaranteed a make up flight because I'm told by customer service that united flies fewer flights during holidays periods despite being the busiest season of the year. United did nothing to make up for the night with family they have taken from me on vacation."
Pros: "The crew was polite. Flight was late leaving Charlotte but landed on time in Newark."
Pros: "United continues to deteriorate with awful food and entertainment. I paid fir a premium seat and was greatly disappointed because it was so uncomfortable."
Cons: "See previous comments"
Pros: "Staff were very polite and courteous. Friendly and kind. The flight was on time and smooth. I really enjoyed my time and the stewardesses were awesome."
Cons: "I really don't have any response to this question. I didn't have any food or entertainment due to my choice so I really appreciate the crews overall performance."
Pros: "Lots of drinks. 10 free Movie options. Snacks. Blankets. Great!"
Cons: "Tiny crowded space, and they wouldn't let economy use the front two restrooms"
Cons: "The space in the seat, too narrow, difficult to to strenghten feet. Also the bathroom already smelly, I understand that but needs to have freshener."
Pros: "Headrests had pull out sides for head. In flight movies what a great selection."
Cons: "Seats were small, very little leg room also,"
Pros: "The crew was awesome!!!! You did a great job"
Pros: "The flight was fine. No issues at all"
Cons: "My experience would be fine except when I went through security and they checked my luggage, they opened my suitcase in front of everyone and riffled through my clothes out in the open. I don't care that they needed to go through my bag, I care that there was no concern for privacy."
Pros: "Crew on board was very nice"
Cons: "No service waited two hours for our luggage and no one was there to assist us"
Cons: "I selected my seats day I purchase. I didn't get the seats I had selected. I prechek in online. I ended up the very back in a single row against the toilet which made me throw up 3 times. I don't get sick on flights. But the smell was so bad!,"
Pros: "It was without any trouble and comfortable"
Cons: "Nothing to dislike"
Pros: "I like that the plane was very clean and modern. The staff very nice and speaks both english and french."
Pros: "Everyone was great helped me make my flight on time and great service."
Cons: "Flight attendant, LaToya, was the rudest I've ever encountered on United. Didn't greet anyone, basically slammed drinks down on the tray tables, didn't say goodbye to us when departing, and was overall very unpleasant. Could tell she didn't want to be there."
Pros: "Everything smooth and on time."
Pros: "I liked how new and clean the plane was, and how orderly all aspects of the flight were."
Cons: "It has always seem really counterproductive to load the front of the plane first. All five of us said the same thing. Really dumb, so what....... if we were to have paid more money for first class. It would be faster. No need to wait for someone to get their bag in the overhead for so long."
Cons: "the crew, especially one sour faced woman,with long hair who was always occupied with her tablet, kept missing me when distributing refreshments. Very old movies offered for entertainment, my headphones didn't work. The smell of the breakfast rolls which had been heated up in their paper wrappers, literally made me nauseous and I had to throw up in the restroom. The take off was delayed causing me to miss my connection to SNA in Houston."
Cons: "The side that I had was very hot and it took a while before it cooled down after flight attendant was notified from everyone on that side"
Cons: "Ac didn't work on ground. Not tall enough."
Pros: "The staff tried hard to be nice and we got to San Fran safe."
Cons: "The flight being delayed and my liggage getting lost."
Pros: "The crew kept us up to date on the ATC delay."
Cons: "Weather in the DEN area and Eastern Colorado generated a ground stop in DEN delaying our departure from ICT for about 2 hours. Even with the overall delay in DEN my SMF flight was long gone putting me on a late flight into SMF. This of course lead to a short night's rest...just another day of travel on the airlines."
Cons: "Everything. I had a very tight schedule to visit my friends in canada. What was supposed to be a quick flight turned into almost 24 hours of travel and ariving 12 hours late. I was lucky to have 3 days in with my friends now i only have 2. Not to mention what was supposed to be an inexpensive trip turned i to an expensive one when you are forced to eat airport food after being constantly re routed. I bought my ticket based on ariving to ottawa in the morning this however was not the case. I will be seeking a refund."
Pros: "It's always worth the extra money to fly United! I love this airline."
Cons: "Too warm in flight. Did not run Ac enough."
Pros: "The plane was clean. Boarding was great at Wichita."
Cons: "All flights should have free wifi and power hookups. Greyhound does this, why shouldn't united."
Cons: "Arrived SIX hours late, did have luggage which was nice."
Pros: "Aircraft was clean 2/3 of the flight attendants were very helpful and pleasant. 1 was ok. She has a rough short tone w passengers and she "hates these cups.""
Cons: "It feels like at 6'1' and 172lbs I'm too big to fly your 737. I'm not a big man but I seem to be too wide for the seats. The under seat storage is too tight. You can either have a bag under the seat or feet, not both. The overhead bins were filled befor the seats. So even with only one personal item I had to use the under seat storage."
Pros: "Brought us safe to Hawaii and back home home."
Cons: "My brother accidentally left his passport, ring and chain inside the plain which was very expensive and he called after he noticed he didn't have it with him. He left it inside of the pocket holder of the seat on the plain where the magazine are. He called and was told nothing was there. On our way back home, the flight was delayed 3 1/2 hours behinds. At no moment did the co pilot excused himself nor did he apologized for the the delay. We deserved at least a free meal or some kind of compensation. Instead, the pilot and flight attendants just told us to rich it because we had to leave to L.A! We (8) family members came and this includes an elderly person (my mother who has been fighting cancer for about 2 years, along with diabetes) came to see her grandaughter get married. Now they were rushing her as well? Uncalled for. Now my other brother and his family which was a party of 10 on another flight, also flew to Hawaii. Now that alone tells you how much money was spent. The stay in Hawaii was amazing! We would visit again but the way we were treated on this airline, I don't think we would fly again and choose this airline. To be honest, not even recommend it. I'm ashamed to let others know such as friends and co workers know of this airline's service. To top it off one flight attendant was very rude! She saw us when she handed the other passengers pretzels and skipped my mother, my sister and I. I asked her nicely if we may have some and told her she had skipped us. She said, "I did?" Came back with 6 bags of thenm and was like, "Here!" Like shoving them to me. I felt humiliated! I didn't say anything because I didn't want to embarrass her. But it was extremely rude!!! I read some reviews and I guess it's normal on your end to be the way you treat your customers. We even asked before abording from Hawaii to L.A, what can you do to make up for all this and we were told, "nothing could". So ashamed."
Pros: "Everyone at the Wichita airport were very friendly - especially the TSA personnel. Everything moved quickly and efficiently. Plus the airport itself is so beautiful and easy to get around in. Took us less than 30 minutes from parking in shuttle parking lot to going through security to getting to our gate!"
Cons: "Take off delayed due to traffic"
Pros: "Was a very good service; thanks to all"
Cons: "Our flight was delayed. I was traveling with a baby and there was no gate agent anywhere to be found to help us get re-routed after the delay caused us to miss our connection. Terrible experience with United."
Pros: "Flight was delayed and had to wait 2 more days to leave."
Pros: "ease of ordering by phone"
Pros: "Our first flight was delayed by 4 hours for mechanical. Because of that, we missed every other flight! Ended up renting a car in Washington DC and drove 8 hours to Cincinnati. I will NEVER fly United airlines again!!!!"
Pros: "Cheap flight"
Cons: "Sat on taxiway at Phila Airport for about an hour because the arrival gate was “occupied” . Better planning for arriving flights so passengers don’t have to sit on the taxiway for so long"
Pros: "The flight crew were Amazing on both flights. Seating was good on the 1St flight, I got the aisle seat, 2nd flight was little cramped “middle seat” I’m 6’3”. The flight was only and hour so not bad. Overall it was good."
Cons: "About 2more inches in the seating for long legged people taller than 5’8”. I’m 6’3”. So pretty cramped if not in an aisle seat."
Pros: "I did not like anything about this trip. The check in process was a pain. The boarding was chaos... (Of course, same 2 careless ladies were in charge."
Cons: "I did not like anything about this trip. The check in process was a pain. The boarding was chaos... (Of course, same 2 careless ladies were in charge)."
Cons: "Delayed with no reason which costed me more money as I didn’t get home until 3am"
Pros: "They were on time arriving to raleigh"
Cons: "The TSA agent were rude!"
Pros: "crew is always resilient"
Cons: "Our plane was on time coming into Denver. We ended up changing gates due to another flight. Instructions for changes were not easily understood on the overhead. We ended up approx 1 hour late arriving in Salt Lake City. An additional cost of $20 was added to my shuttle as I was unable to claim bag until after 1 am."
Pros: "Staff was great. Baggage and service was handled well."
Pros: "Great flight"
Cons: "3hrs late"
Cons: "Charge you for everything!"
Cons: "Charged for every little thing"
Cons: "I was unable to board my flight because the individual attending the desk for check-in left more than 45 minutes before the flight. I was unable to get my boarding pass and in addition, could not check in my bag as I paid for it. I was forced to purchase a flight double the price on a different airline in order to make it back to NYC in time for my interview the next morning. I am absolutely horrified at my experience -- I am a recent graduate in the process of looking for a job and should not have had such a horrible flying experience. I would like a refund."
Cons: "The check-in process didn't work and was confusing. Every time I tried to check a bag and pay the reduced fee, the website returned me to the window asking for username and password again. I could not check-in on line and had to pay full fee for checking my bag. I was frustrated and at the airport there was no consideration for giving me the reduced fee in light of the website malfunctions by the agent checking me in. Also, the steps during the check-in was confusing - trying to sell upgrades etc, instead of just taking you thru the check-in steps."
Pros: "The pilot got me safely to Atlanta"
Cons: "The airplane was very filthy The seat in front of me was very dirty I asked the pilot for a sanitizer napkin he said that they didnt have anything. I asked for a paper towel so I could clean the seat and it took him 25 minutes to bring it. It just seem like the plane was really nasty Th 2 guys in my row saw the same thing"
Cons: "That you have to pay for a carry on, and when I tried to go on line to pay for a carry on I couldn't find where to pay for it so I had to call frontier to pay over the phone"
Cons: "The attendees left the counter early and I was not allowed to board."
Pros: "Cheap round trip tickets."
Cons: "Unreasonable delay time. Lost baggage. Mediocre customer service for the lost baggage."
Cons: "Scariest plane ride ever, the pilot landed terrible, I don't even know how to explain it. So much stress we practically nose dived, it was like they realized "dang we have to land, I forgot about that, let's go straight down and almost crash""
Cons: "Seats were about 1.5" thick plastic, rigid, with no padding. Felt like a military transport. Advertised as the cheapest fare, but with the luggage addon for carryon and checked - was not the cheapest"
Cons: "I will never ever buy a ticket through Frontier again. Worst airline ever."
Cons: "Too much nickle and diming. Website confusing"
Pros: "Flight was on time, crew was friendly. Had to buy drinks and snacks"
Cons: "You have to pay for carry-on luggage"
Pros: "It was quick"
Cons: "The charge for carry on"
Cons: "Flight was delayed."
Pros: "MCI departure efficient"
Cons: "DIA tarmac delay, unable to get to gate"
Cons: "Dumped in Atlanta at 3 am (6 hours late) on concourse E after the trains were shut down. Instead of having a shuttle bring us to the front we had to walk to baggage claim. It took nearly 45 minutes. There was no notice and no help for elderly people. Thanks Frontier."
Cons: "It was late by 6hrs and no other alternatives"
Cons: "Couldn't move the seat back at all. Couldn't sleep."
Cons: "Plane was an hour late. Then we waited an hour on the runway after we landed."
Pros: "I like the convince of the flight."
Cons: "I don't like the fact that we started charging 30 for a carry on. I get it. You get the ticket for cheap and upcharge but charging for the carry on is a way to lose business. I might as well fly spirt at least I know up front that I have to pay for something that's already with me. Very frustrating on a return flight."
Cons: "Everything. Very long flight delays, bad customer service, aggressive attitude of flight attendants, uncomfortable seats in the planes and hidden costs every step of the way."
Pros: "wheelchair attendants were courteous"
Pros: "The chairs in the plane"
Cons: "The fact that they rescheduled a flight but then weren't ready when they said, I understand delays but professionalism is key when not communicating to clients. The fact that they said they'd give a voucher for next flight, yet I'm still waiting on it to get emailed to me, it's been past 48 hours"
Pros: "Friendly and couteous"
Cons: "How the seat selection goes, having to pay more to have a different selection"
Pros: "Simple boarding process, friendly crew."
Cons: "Paying for beverages? Ridiculous. I rarely fly Frontier (unless I have to) because they charge for everything."
Pros: "Great. ..."
Pros: "I like the low fare and the non-stop flight. The low fares made it possible for me to fly to Atlanta, GA, for an emergency, and money wasn't an issue!"
Pros: "Cheap non stop and we arrived 10 minutes early"
Cons: "I will never fly frontier again."
Pros: "Cheap flight"
Cons: "Extra charges for baggage"
Cons: "The plate was late with no reason given."
Cons: "Hidden fees, and incredibly loud in the plane from the machinery and the passengers..."
Pros: "Getting off the plane."
Cons: "For starters, we scanned our tickets at one gate and boarded at another. First time I've ever seen that. There weren't enough Gate Agents to manage things so I waited in line for 40 minutes to pay your ridiculous $60 carry on fee. By the time someone was able to help me, my boarding group had already boarded. I ended up paying the fee and was forced to gate check my bag anyway as all the overhead space was taken up by the time I got on the plane. Nice work on your end milking that $60 from me. Since I wasn't able to check in ahead of time, I was stuck in the middle seat (I'm 6'5"). I would have happily paid an extra $250 to not sit in the middle, but thats besides the point. Just as I'm about to close my eyes, your stewardess gets on the PA and starts hawking Frontier credit cards for 20 minutes. If that wasnt bad enough, she had the audacity to shove an application in my face and remind me 'its the best credit card in the industry!' The credit card pitch and "buy 3 get 1 free' happy hour offers made the flight feel more like a sad Panama City spring break than a return flight after a long business trip. Alas! We landed at ORD 'on-time' which is always good for Frontier's stats. Unfortunately, we sat on the tarmac for 30+ minutes waiting for someone to man the sky bridge. Oh, and it was a nice touch deplaning in the international terminal returning from a Kansas City flight. Long story short, Frontier is now in the same category for me as Spirit Airlines. You fooled me once, but you wont fool me again. I'm just glad it was a one-way ticket. PS: when did airlines start soliciting tips for the flight crew? In all my years of traveling, I have never seen that before. Embarrassing."
Cons: "Arrived half an hour early but my seat was already sold. Wasn't offered to be put on a different airline and didn't feel like I was cared for as a customer."
Cons: "Arrived at my destination and items were missing from my bag."
Pros: "The flight was uncomfortable, chairs don't recline, even the 3 ounces of apple juice wasn;t free although the dude did give me some water so that was nice.They charge you for every little thing based on a business model I like to call Pettiness. The one thing they didn't charge the lady in the next seat for was her 50 pound kid who rode on her lap. And the website for checkin and buying baggage was glitchy and difficult to navigate."
Cons: "We landed 30 minutes early and got off the plane 15 minutes late. Of course statistically Frontier is going to say that they were early to tote their efficiency. Not so efficient when you have to sit on the plane for 45 minutes while your ride from the airport circles around wasting gas because Frontiers website indicates you have already landed."
Pros: "They charged for everything. I was surprised that they did not have a toll on the bathrooms. Staff was kind."
Pros: "Boarding was chaotic, but fast."
Cons: "The cost for checking my one oversized bag was literally robbery for the fee."
Pros: "The pilot was a hottie"
Pros: "Service was decent."
Pros: "Easy to board, no hassles and made it 30 minutes early"
Cons: "All good, flew Southwest home, they sucked"
Cons: "Lack of leg room"
Pros: "The Price was great, very easy to book, no hidden cost. Easy to check in. Flight was on time. Overall good experience"
Pros: "Everything- each employee i encountered were friendly"
Cons: "I never like flying- so just being in the air"
Pros: "It was a smooth ride all the way around."
Cons: "High price of food. Have to have credit cards to purchase food or drink."
Pros: "I like the price of the flight, and the fact that I can add on and pay for what I need when it comes to luggage. I always travel light and not having to pay for bags that I won't need is nice. Having the option to choose is what i like the most. Other airlines are more expensive because they have these items included with your ticket"
Cons: "It was very clear the staff hate there job, every time I got with spirite I can see the crew looks like they hate what they do, customer service is never a priority with them. If they notice someone disturbing another passenger they really don't say anything."
Pros: "Everyone was so nice! Liked having my puppy being able to ride in cabin with me."
Cons: "No wifi"
Cons: "Delay, delay and more delay"
Pros: "The food options"
Cons: "the employees at the gate desk"
Cons: "They cancelled my flight 24 hours before, and I had to buy a last minute ticket on another airline."
Cons: "It didn't happen. Cancelled."
Cons: "Again, the seating is not comfortable"
Pros: "Easy check in ! So glad I could print my boarding pass! I couldn't print it at home. Nice staff."
Cons: "The lady screaming constantly at security! Good grief! Gate 77 she was an employee. It rang out across all the gates. Felt like cattle being herded to slaughter. Everyone else was very courteous."
Cons: "This flight was cancelled, Spirit was unable/unwilling to book me on a flight on a different airline and I had to pay $344 out of pocket for a Jet Blue flight the next day. This was on Thursday, Spirit offered to get me to my destination on SUNDAY! They also did not pay for my hotel room so I had to pay for that out of pocket as well. Will never fly Spirit again. Spend the extra money and go with someone else - you'll probably end up having to spend it anyway!"
Pros: "No delays"
Cons: "Didn't tell the passengers to wait to deplane so those with tight connections could try to make them. We didn't. Our flight was delayed by at least 1/2 hour to 40 min and the crew and pilot said nothing."
Pros: "Spirit should charge more for its people experience. Always an interesting seat partner."
Cons: "Good flight"
Pros: "From boarding to landing to eveytjing3!! Top 3 fkughta of my life and I've flown over 65 times"
Pros: "On time flight."
Cons: "Exorbitant orices for checked luggage, no complimentary snacks/drinks, stewards sub-par"
Pros: "I liked the price of the ticket."
Cons: "I really didn't like that they didn't offer drinks, especially because it was a 3.5 hour flight. There was chewed gum wads in the pamphlets and peanuts on the ground that had not been cleaned up."
Cons: "Tight fit paid too much for baggage and the flatulent person next to me."
Pros: "The staff was super friendly and professional. Easily approachable and informative. The plane was clean and welcoming."
Pros: "While you get a cheap rate on the flight, look out for the $50 check bag fee and $100 carry on fee! Yes, you read that right!"
Cons: "Bags fees are ridiculous!"
Pros: "Good Equipment, Airbus 319. Prompt take off and on time landing, both directions. Good fares, but a little tricky on the baggage. Assigned seating... even though we went with assigned seating, we still got to sit together, both directions! All issues considered, I would fly Spirit again, and I will encourage others to do so as well! Patrick"
Cons: "Had an issue paying extra for the baggage. Even though my credit is excellent, my card was rejected, so I had to call a rep from Spirit to make arrangements on the same card. This took an hour and a half on the computer... who knows why? Once I spoke w/ the rep, it was wrapped up in 10 minutes. Patrick"
Pros: "Raise ticket price and don't charge for first suitcase"
Pros: "Very nice flight"
Cons: "The drunk girl by me she bother all the flight"
Pros: "The cost is excellent & staff was very friendly."
Cons: "Lack of communication. When printing out boarding pass, it flashed the flight was delayed @ 90 min, which I thought was weird. Just thought I'd check in later. When I called TSA in Kansas City I was told the same. So when I arrived at the airport they were announcing thaty flight was boarding, I went to baggage counter and was told I had to take my case on the plane, TSA security told me to take it to baggage counter. I told TSA I'd already been there, the 2 of them start arguing back and forth about my bag, if they would have taken my bag when I 1st went to turn it in, it would have been on the plane with me. However because they'd called final boarding, all my stuff got left in Kansas City. I've already called the airline to see if my bag made it to Vegas or not but haven't found out yet. As they have nt called me back. Oh the man in front of me was on my same flight & how nag made it on the plane. Extremely annoying for this to happen when it could've ALL been avoided as there was no one else behind me."
Pros: "I like the crew!"
Cons: "Paying for everything, small seats, and minimal upkeep of visual aesthetic inside"
Pros: "Service desk staff was helpful."
Cons: "3+ hour delay in first leg resulted in a missed connection, and I was able to find a better deal with another airline faster and for cheaper than Spirit was able to accommodate me."
Pros: "Not a lot"
Cons: "The most unfriendly people I've ever been around gate staff flight attendants didn't look like anyone enjoyed there job"
Cons: "Received emails of possible delays but by the time we arrived, both flights canceled due to lack of crew and so we were unable to return home. Very upset!"
Cons: "I did not like that my flight was delayed for 3 hours and I did not find out about it until I was at the airport. No one was at the desk to answer any questions, nor was any information on the screen. I had to search out information about when my flight was going to take off by going to the actual website and looking up my flight."
Pros: "Play was very clean people were very good flight left on time arrival time packages were there on time just overall I had a great time"
Pros: "All good"
Cons: "All gw"
Cons: "the was cancelled"
Pros: "I like their no nonsense about bags."
Cons: "they force us register."
Pros: "Exit row seat"
Cons: "Almost everything else"
Cons: "All drinks were $6"
Airlines flying from Kansas to the U.S. Virgin Islands have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Kansas to the U.S. Virgin Islands
Masks required on board, masks provided on flights from Kansas to the U.S. Virgin Islands
Social distancing seating
Middle seats unavailable to book on flights from Kansas to the U.S. Virgin Islands
Testing for antibodies, testing for symptoms for flights from Kansas to the U.S. Virgin Islands
Waiving of change fees. Search flexible flights from Kansas to the U.S. Virgin Islands