Airplane needed repair, checked in and told it would be a one hour delay, called client to change meeting time. Delay turned in to 3 hours and had to call back and cancel meeting and cancel flight. I got voucher, not a refund.
We flew from Maui to Honolulu to depart for the mainland. Our pilot was routed over Pearl Harbor on our approach to the Honolulu airport. What a thrill to see Pearl Harbor from the air--the Arizona, the Missouri, Battleship Row, just as it would have been on Dec 7 1941. I was overcome with emotion for that view and that thrilling experience. Makes me tearful as I write this, the opportunity of a lifetime. The pilot was wonderful, letting us know we would be coming over Ford Island. Terrific pilot, loved meeting her and the first officer. I will fly your airline again when I return to HI, absolutely. And PS your airport on Maui is the closest to the resorts where most guests want to stay. lovely little airport and personal service start to finish.
Oh PS military get 2 free bags!
There was nothing I disliked. It was superb from start to finish.
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