Great if not for the boarding by bus at Heathrow terminal 3. Medieval disappointing time-consuming and very hard on handicapped flyers. It was awful
Great. It was awesome to have boarding from the front and back of the plane as it made the process go very quickly
This was an absolutely exceptional flight. The flight attendants were extremely attentive and very friendly. They seemed to go out of their way to make us comfortable and to make sure that we had everything we needed., We were in business and were very happy with the size and the details for our pods. We would definitely recommend Finnair and will definitely be flying with them again.
Crew very lovely. Arrived an hour late due to bad weather. We were given new tickets to an other flight but it could have been organised better, so we did not have to run through the whole airport to.
It was a pleasure definitely going with Iberia on my future travels
Wow! Wonderfully designed, super comfortable, spacious business seats. The food was great and the staff were friendly and attentive. A fabulous experience!
Great flight- smooth, nice crew, nice clean aircraft, departed a little late but arrived 10 early.
Even though we had an airline approved car seat they insisted it was too large to fit in the plane. This same car seat has traveled to 18 different countries on at least 12 different airlines, including our initial flight on the smaller of the two aircraft used for our round trip travel. When we attempted to push the issue we were told to either check the seat or we could just stay in Helsinki (our layover location). The reasoning was because the flight was full, even though we occupied all 3 seats on our side of the plane/row. The the flight attendant then had the nerve to come back and make a smart comment about how the 2 year old was just as safe sitting in his seat alone (complete BS, because anyone who has ever tried to get a 2 yr old to sit still without a seat for 2+ hrs knows it is not going to happen).
The plane was warm and stuffy. The crew was friendly but got 2 orders wrong. I asked for sparkling water and wine with dinner and got neither. I asked for black coffee with breakfast and got coffee with cream. Service was so slow on my side of the plane they ran out of 2 of the 3 desserts at dinner and I was in row 12.
flight was excellent. The crew was very helpful. Finnair made this 10 hour flight flyby. The entertainment screens on every seat really help save the battery life of your personal devices. We were served dinner and even a light breakfast, both of which were tasty. The crew even did all they could to help one group of passengers with their child, as to keep them comfortable during the flight.
Close was excellent. Comfort was very good. The food was marginal.
OK they lost my hold luggage but notified me straight away. My main complaint, after losing my suitcase, I was told my cabin bag had to go into the hold because of it’s size. I, obviously, didn’t want this to happen bearing in mind what happened to my suitcase and when I voiced my concerns I didn’t get an explanation I was just told it would be taken from me on entering the aircraft. Looking around I was surprised to see many passengers not only with larger bags than mine but sometimes two or three bags,taking them onto the aircraft. In the end, nobody bothered taking my bag off me so I just walked on with it. The whole procedure was disjointed, poorly explained and not terribly efficient.
Absolutely amazing! Best airline i have flown with, huge difference to United!
It was great. My seat was comfortable. The bathrooms were clean . The service was superb . I travel a lot and I have been in 64 counties. I wish I could fly first class, even though I could , but I prefer to budget my yearly travelling expense on actual visiting , not on flight. Anyway, my point is that your economy was far much better than other airlines as good as Air France. The flight attendants and all crew were polite and very helpful and respectful. Thank you for making my long trip tolerable.
Really crammed in economy. Didn’t end up getting the seats we were hoping for. Didn’t eat any food so can’t comment on that.
I don't think I will fly Swiss again. I had issues with carry on luggage, connections were really tight, food was average, I paid extra for an aisle seat, then it was changed at check-in, the app/website don't allow you to add extra baggage if needed, and it was the first long-haul flight that didn't provide alcohol (glass of wine with dinner).
Our connecting flight to the US only had around a 25 minute layover! And our flight from Seville to Zürich was delayed! Had our flight from Zürich to Washington DC not been delayed we would have missed our flight to the US. We didn’t even know it was delayed until sprinting from the A terminal to the E terminal. Our flight from Seville landed in Seville 10 minutes after our the door was supposed to close for our flight from Zürich to the US. Not cool! Several other Swiss air passengers were in the same position as us, which I could tell bc we were all running for our lives in your airport. We booked a flight from Seville to Washington DC and the time between connecting flights was not enough and that’s not an acceptable position to put a traveler in. Especially one who spent over $1000 on their tickets.
Kudos to Swiss!! My wife and I thought Swiss was like flying years back: good food service, refreshments, friendly and courteous crew! We look forward to another trip to Europe next year, and it will be a priority to hopefully fly Swiss, thank you! We strongly can say from experience - the treatment (food, drink, entertainment) in service for Economy Class is unmatched!!!
Luggage did not make it to Miami still not today! Screen did not work for couple hours- got a bate of chocolate as a peaceful offering. Crew tentative, seats are getting smaller- isle seat arm rest foes not fold- problem getting other 2 passengers to go to the toilet without hitting themselves
We had to move to terminal 5 for the next part of our trip. Very un-organized and difficult.
The flight was delayed. The staff made us wait in the room that is too small and it was crowded and with no seats available for waiting. They did not tell us why the delay occurred.
CTU-KMG-CNX with 1.5 hr connection at KMG. Doable but just barely bc immigration exit from China is at the last flight leg, here: KMG to CNX. We hauled out of the domestic terminal to reenter at the international departures (luggage checked thru to CNX thankfully). Immigration had only two agents, even though KMG gets a HUGE number of foreigners. It took forever for such a shot line. Then security also took a while, so I just just made the connection. Recommend if you exit China with domestic international transfer, plan for 2+ hrs to avoid a heart attack. Airline personnel don’t suffer if you miss the flight, you do. Plan accordingly.
The only personel that smiled at all were the flights attendants. Desk agents, lounge people none of them had a smile or even a hello. They were like dealing with dead fish. Again flight attendants were good. All other personnel looked like they didn’t want to be there or help.
Excellent experience however older aeroplanes used by China Eastern Airlines.
The crew were excellent, service amazing, blankets and pillow good, cabin temperature perfect, the flight on time, food was unusual selection however plentiful, price for tickets unbeatable through Kayak. Older aeroplanes used by China Eastern was the only down side.
I was surprised and appreciate that they actually served a hot meal on such a short, early morning flight. The check in and boarding was hassle free and most of all my Alliance Status / Code Share was recognized and the revelant courtesy was extended; other than some needed attention to detail concerning the cleanliness of the cabin, and some unnecessary aggressive wording their safety briefing, it was an overall pleasant flight, and I would certainly fly with them again.
Cheapest option from Gatwick £400 cheaper than Emirates and Qatar. Entertainment no where near as good as Emirates and Qatar, but saved £400 so all good.
Gatwick London-Shanghai -Bangkok.. Would have liked entertainment screens, but I know these planes are not that new. Cheap flights at the time of booking, Emirates wanted double so you get what you paid for. I would fly again with them, but if Emirates was the same price I would go with them.
Flight was fine, however we were not able to check in online, this adds to travel stress. Luckily check-in at Heathrow was quick, but we did not get the seats we paid extra for. We paid for a window and 2 aisle seats from Shanghai to Tokyo leg, but they changed us to middle seats. Not good :(
I will never fly through China again. Maybe it was the mandatory retinal scan just to transfer to another flight or the complete set of fingerprints they require. There are many better and inexpensive flights to Asia if you look.
The meals were not the greatest and lacking of appetite but everything else was spot on
Overall, excellent: check-in, boarding, service, and food. The Business Class seating is a little less private and spacious than the world's premier airlines, but still very good for a long haul flight.
Your staff was exceptional. Could teach the other airlines-rules on etiquette, and service. Excellent landings on flights, carried out by your pilots. Only complaint is long delay on return flight in Beijing, onto Vancouver.
I hate that you cannot check in online and when you are at the airport, there aren't any aisle seats left. Also, they could work a little on subtitles for their movies (not everyone is a native English speaker).
Nothing to complain of, the only reason I am not giving better marks is that I am used to flying with ANA and they are the top.
Communication between the captain/crew and the passengers needs to be improved.
Chinese flight attendants didn't speak english well. They didn't care enough to remember that I (east asian who isn't Chinese) wasn't Chinese and spoke English. Announcement in english on board was poor and I find it very difficult to understand what was announced. Also, a cabin bag allows only 5kg!
I wish I had been able to choose a vegetarian meal. Crew friendly and helpful. Seat was ok. All quite efficient and pleasant. Would recommend for inner China travel for sure.
The flight was delayed for almost 5 hours, but I understand that it was not up to the company, however how they could handle the situation better, they never apologized for that delay, moreover despite passengers being there for 7 hours only thing they did was to give a bowl of instant noodles, afterwards on the plane tiny snacks, people were there starting from lunch time and we’ve arrived to destination at almost midnight
Flight was delayed for 2 hours for no reason, then we spent almost an hour after boarding because of the weather conditions. If we left on time we could avoid that 😾
