Gate agent in Atlanta refused to let me take my carry-on on the plane even though I met weight and size requirements and the plane was half empty. My ticket clearly stated that I was entitled to one carry-on and one personal item. Will not fly this airline again.
not good missed my connection SAS did not leave me anywhere near enough time to make my connection. Ended up adding about 10 hours to my travel day
I travelled business class with my spouse from ATL to Helsinki and back from Riga to ATL. The seating was not very comfortable. Bread crumbs and left over disposable items from previous passengers were not picked up. The cabin was extremely noisy as the crew keep talking and laughing all night long making it difficult to relax or let alone sleep. Crew must make sure to keep the cabin as quiet as possible. The seating should add a privacy features such as curtain or something. Food choices are limited and average at best. I travel very frequently but this was my first time with SAS. I would try to avoid travelling with SAS in future and would not recommend it to my friends or family. My return flight Aug. 9th was cancelled for no specific given reason or explanation. The new flight on Aug 10th was delayed by 45 mins even though it took off on time. Sorry, if you are disappointed to read my survey but I have to speak the truth. Nayyer Islam, MD
From my last trip nothing except for the luggage fee
I loved the food. The veggie option was delicious. I also appreciate the sense of sustainability with Airline's choice of packaging. Hosteses were super friendly and courtous. I also appreciate that checked luggage was included with the airfare. The entertainment portal could see some improvements. The touch screen responsiveness in Solitaire game was poor and it doesn't seem to be hardware related as other screen functions were just fine. It was hard to move cards between piles and system skipped cards from the deck. Also, there was no option for winnable vs random draw. Sudoku was cumbersome regarding touch screen, too. In addition, the difference between medium and difficult levels in Sudoku was huge. Medium was actually too easy.
This was my return flight and it was 100% different than my out bound. Better seats and great food for sure. As i was disappointed last time but this time they made up for it
Flight was good but the passport control in airport for outbound passengers was a mess, fortunately they pulled passengers making connections to this flight for expedited processing so we made the connection.
Bid process for upgrade is very frustrating. I was notified that I had won the bidding, then was told there was no seat available.
It was my wife and me traveling together. We purchased more expensive Economy Plus tickets, but the seat selection was not available, although this was the main reason for buying the more expensive tickets. When I called SAS, I was told that the seats could be selected once check-in is open, i.e., 30 hrs. before departure. On the inbound flight, I could check in only the first leg (Boston-Copenhagen) but the system would not allow me to check in for the connecting Copenhagen-Split flight. On the return flight, I was not able to check in and, therefore, select two seats together at all. I even received an email from the SAS stating that the check-in was open but when I attempted to do it, the system would not allow it. Trying to get help by calling SAS customer service was no help at all. Although there are signs at Boston Logan Airport implying that there is a Scandinavian Airlines lounge, there is not one. We were sent to Delta Priority Lounge where we were told that it is for business class passengers only, although the terms of Economy Plus state that the fare includes access to a lounge. The seats and the legroom were no different than standard economy cabin seats. On the flight to Copenhagen, my table was broken (not unfolding completely), so I had to hold the food tray with all the food in one hand while trying to eat with another. Overall, it was definitely not worth it paying for the Economy Plus tickets. Based on my overall experience, it is very unlikely that I will consider flying SAS in the future.
It was difficult to order a children's meal via online or the SAS app. Otherwise, flight crew and experience was great
I missed my flight and had to buy new tickets Rome- Boston
My service dog and I were asked to deplane just before they closed the door - clearly very last minute they couldn’t find the documentation that I have filled out many many times before that is for flying service animals. I purposely purchase 3seats (a whole row) since he is large and not all passengers want to sit next to a dog on a cross country flight. The plane departed with my husband on it!!! They made me fill out a hard copy of the same form and had to reschedule me on a later flight where they could find 3 seats together!! I’ve done this so many times before - clearly the error was on their part in a technology glitch - but really people - do better!! Very traumatic - and my husband had to wait for us when he landed ….so bad. Poor pup was confused and tired.
Super friendly with lots of drink options an entertainment. Friendly crew.
I like flying first class, and United has a nice one
United airlines has the best customer experience from booking to arrival. I always fly United airlines. The mileage program is excellent
Impressed with the service despite turbulence because of the weather. Both flights arrived before their scheduled times.
Plenty of room for me and the cat in Premium Economy. Seat was comfortable. Boarding was a breeze. The lady at the special check-in desk was great, super helpful and professional.
It’s been awhile since I have traveled on United. I, along with my family who were on the flight noted how smoothly everything went . Boarding, flight crew and service was excellent.
I was forced to check my carry-on backpack despite there being space - but it came out on the baggage carousel so fast it didn't even delay my pickup. Otherwise a good flight. Boarding began early (which was disadvantageous for me) but fine.
Excellent staff helping my 96 year old senior promptly with her oxygen needs
Crew was wonderful. I knew going in that the seats were not lie-flat in business class, but they reclined less than I expected. To save on waste, you have to ask for which pieces of the amenity kit you are interested in, which they will gladly give to you. Flight was fairly short, so no issues. I did have one piece of luggage not show up at terminal on landing. They were great about looking for it. Found it...it actually did make the flight and was listed as "not picked up" (?????--we stayed over an hour looking for it, including in the odd-sized baggage claim.) Since "not picked up" they will not ship to my house and I have to go back to airport, which is in another town. I probably could have pressed this issue, but headed back to airport for another flight anyway, so will pick up then.
Only drinks included in economy class was water and coffee seat on the 737 were hard as rock. The landing and passport control in Iceland are the worst I have ever seen. 2 hours to clear customs ???? 3 attendants at pass port control out of more than a dozen closed. I” ll never fly to Iceland or transfer through this airport again.
The plane is extremely cramped. Water is offered for free. It's pretty bare bones. Staff was nice
Paid for seat upgrade that didn’t happen. Large luggage charge. No food or snacks without paying extra. Tight seats - even on row 11.
Everyone at icel air just passes the buck if there's a problem which there was they don't want to know about it any company can be good if everything goes well it's what shows is when something doesn't go well how they handle it and trust me Iceland air does not know how to handle any kind of problem
Awful. The Iceland airport was a complete mess. Boarding was a chaotic, the seats were awful, there was a group of rowdy 20 something men in our row hooting and hollering, ordering alcoholic drink after drink. Yelling and laughing at the top of their lungs and the crew just went along with it. Passengers complained to the men, asking if they could keep it down (it was a night time flight so people wanted to sleep). They never listened crew continued to laugh with them, flirt with them and serve them more drinks. No free food or snacks, seats were horribly uncomfortable. Worst flight I've had in a long time
Overall satisfied and would fly with them again. They could improve the check-in efficiency at BOS, we got backed up because it seemed there were passengers requiring much more time for check in.
They had a 4 hour delay and left my luggage in Iceland and it didn’t arrive in Portland until 11/1
Horrible. The flight was delayed by over 3 hours but updates were barely provided. Boarding started 3 hours late then stopped because their system crashed. So now, passengers were standing for 15 minutes in the open waiting to get boarding passes scanned and get on a bus. Duty-free closed around 4-4:30. Only 1 food outlet was open and it was super slow and busy since it was serving passengers from multiple flights. So a number of passengers couldn't buy meals at the terminal. Since the flight was delayed by over 3 hours, we could have been offered snacks on-board. Nothing. The seats barely reclined. In-flight entertainment options were pitiful. Overall, a miserable experience. Never flying on Icelandair ever again. :(
Highly disorganized company, poor customer service. Packed seats on a 737 for a trans-atlantic 9 hour flight. Greedy company policies, no meal or snack provided for 9 hour flight.
My girlfriend had a health emergency and couldn’t board the flight. I asked for a refund, but you only offered half of the purchase price as a refund. Very disappointing.
We would have missed our connection from Munich to Boston but we had a van outside the plan that wisked us to our terminal. Much appreciated and we didn’t even realize that Lufthansa had done this until the announcement on disembarkation. Well organized airline! Will definitely fly Lufthansa again!!!
The flight was ok but chargers did not work and the speakers in the back of the cabin did not either. But I am writing because the crew was really, really rude and not only rude but had the curtains always closed, forgot to clear our trays, the bathrooms were filthy and trash was building out, and one of the attendants even had her EARBUDS on while in the cabin. From movement it seemed like she was listening to music, so not even the safety aspect was there. My neighbor s English is not good and they were very dismissive of her. when we deplaned the crew in the back was just chatting with one another and the first class attendant was briefly and said goodnight. It is nice that a crew gets along so well, but they did not take care of passengers at all. They rushed through all the services and otherwise did not go through the cabin to offer water or anything else. i had the feeling of being unwelcome at a party. I am not a grumpy traveller but I thought you really needed to know. Thank you, Carin
Good legroom. Attentive crew. Wine quality poor, you can do better
food, movie entertainment upgraded current, interconnecting flights being on time, we have a 24-hour overlay
Exit row seat that cost extra to book had a bad monitor marked as out of order, so clearly something they should have fixed.
Beautifully maintained airplane, good food, professional crew, top-notch communication. I highly recommend Lufthansa for intercontinental flights between the United States and Europe.
I like the service and the efficiency. I am lactose intolerant and the lactose intolerant meal in business class was not astounding. Also, the business class fully reclining seats are not that comfortable.
I got an email from Lufthansa saying that because the flight was full, I could check my cabin bag for free. When I tried to do that, I got charged $75 because it was 'overweight'. Other people who did not check their bags didn't get their bags (that were much larger than mine) weighed. Nor were they denied boarding. This is a scam, right? Expect to see this review EVERYWHERE!
All good. Boarding was on time and everything was well organized. The flight was on time so overall I had a good experience.
Decent flight, helpful middle seat blocking in business. Boarding staff was polite and helpful. Unfortunately the airport directions to this gate were a mess and the check in staff did not alert us to the confusing signage or any proactive information about the lounge. On board the flight, food and drinks were decent but average. Comparatively, SASs new business catering on this route shines above both in quality and service
BA has not been handling priority luggage with any special priority. This time our luggage was distinctly very slow to arrive, well after the first half of items to arrive. Business class flights cost a lot and it would be nice to have that reflected in the speed of baggage handling! (I note that this has worsened in our long experience of BA.) On a different note, we spent 2.5 hours on the plane after landing because of an airport mishap at Boston Logan. The pilot provided reasonably frequent update but more could have been done to ensure passenger comfort, such as more beverage and maybe snack services.
OK, except for a cabin attendant's lack of attention.
We had American Airlines on our return and it was confusing if we were going with Aa or BA I had 2 different flight numbers and didn’t get our gate until it was boarding. So we were a bit nervous as the which it was
Lost my luggage, ran out of food choices in business class, ground crew was completely unapologetic.
Not only were the aircrafts spacious, but the crew was friendly and efficient. I was so gracious for the included meals on the longer flight (8+ hours).
THE CONFIGURATION OF THE BUSINESS CLASS SITS ARE AWFUL!!! I WILL NEVER FLY BUSINESS CLASS ON BRITSH AIRWAYS AGAIN.
Honestly it was not great. I bought the plane tickets months prior to flying. The trip there was fine, though I found the mini beer offered on the flight a bit chintzy. The food was actually quite terrible both ways. I suppose that is somewhat to be expected. However, the return flight experience was awful. They did not have a seat assigned for me so I ended up "Flying Standby" on a flight I had purchased tickets for. This only complicated things when we arrived at Heathrow where I had to be assigned a seat on the next plane before getting through security. That added 15 minutes to the ordeal because there was no one to answer the phone for the security personnel. The security lines were backed up because people. It took another hour to get through and I almost missed my return flight due to them not having assigned me a seat number. Stupid.
Food not so good. Need more veggies and whole grain especially the late food. Couldn’t figure out how to use the entertainment system.
Boarding was organized and fast. Food was good and service was great. Tight seats and packed flight.
