I think I previously submitted my feedback about flight lead Katherine in a different field by mistake. Please see those comments. Comments for Hyd to AMS are it was good. The flight lead and service met expectations for satisfactory high quality service but the flight lead did not stand out as exceptional as did the leads on the other two flights so I don’t remember anything specific one way or the other besides the fact I was satisfied.
Flight lead was a gentleman with silver hair and he went out of his way to shake hands and interact with each passenger seated in business class. A medical emergency took place during our flight and he handled it with perfect poise and professionalism. He was gracious and confidently competent. Just what you want from a leader,
Crew is not the cheerful type. very slow meal service (this is their style as have flown this many times)
Legroom not all it could be, especially when the seat in front is reclined. Otherwise it was good, food and beverage were nice.
This fight left ahead of time which meant it arrived early which was great. Staff were very professional, but as with all these Short hop Flights the food was a disappointing snack There was no entertainment on this flight, but I did not expect any
I flew premium economy and this was a good option. Although the seats didn’t recline much, I was able to get some sleep with my head propped against the window. The food was good and the entertainment was wonderful The staff were very attentive and professional
Seats were nice and comfy. Crew was polite and attentive. Business class is awesome and worth the money.
It was operated by Delta. Boarding took a long time. How difficult can it be? Overall decent trip. Liked the Salt Lake City airport. Better option than Chicago for transfers.
We left one hour late because of technical difficulties. The economy comfort seats are great for the price. The crew was mediocre, they do not provide a pleasant experience, they just deliver food and drinks and give orders, not very amicable, no service and hospitality focus.
The plane was clean and the staff was friendly. Food and drinks as expected on international flights. The entertainment system was old style, with a pullout controller, and selections not as extensive as on other flights.
Good and they are leaving at time and arriving on time
The flight attendants were wonderful - one man put my carry on in the bin for me. Very attentive service. Loved the blanket and pillow waiting for me in economy. Food was excellent which is a surprise given the reputation of any airline food. Wine was fine with the meals. Delighted with the new movies - flight went by very quickly. I would definitely fly Lufthansa again.
Generally good. Not their fault but the design of the Boeing 747 had seating supports directly in line with my legs. So my legs always had to straddle this support which caused body misallignment. Such poor design from Boeing. There was no USB port for me to charge my phone. The screen touch control was very poor.
Patrick and the whole crew were amazing! Hope to have this team for all my European trips.
My girlfriend had a health emergency and couldn’t board the flight. I asked for a refund, but you only offered half of the purchase price as a refund. Very disappointing.
Smooth flight with enough time for connection. Ran out of meal options. In-flight and gate staff were friendly and helpful. Good service overall.
The food was straight up bad not gonna lie, seats are uncomfortable so I had to re-adjust my self most of the time, delayed our arrival time by alot.
I got an email from Lufthansa saying that because the flight was full, I could check my cabin bag for free. When I tried to do that, I got charged $75 because it was 'overweight'. Other people who did not check their bags didn't get their bags (that were much larger than mine) weighed. Nor were they denied boarding. This is a scam, right? Expect to see this review EVERYWHERE!
All good. Boarding was on time and everything was well organized. The flight was on time so overall I had a good experience.
Wasn’t overbooked, so it was nice having an empty seat next to me. Appreciated the on time flight. Food was really bad though. Received stale vegetarian sandwich with just a slice of cheese and shredded carrots on it. Very strange and not tasty. I didn’t order a vegetarian meal either way of my trip but received all vegetarian meals because they said that’s all they have available.
I was sent an email that said my card payment was not verified. When I spoke to an agent , he said my card was not verified and the flight I thought I had to booked was no longer available so I booked another flight on another airline(United). Later I got flight updates , etc., concerning my supposed first flight. So if I was charged for this flight on British Airways/American airlines, I need a refund.
Not only were the aircrafts spacious, but the crew was friendly and efficient. I was so gracious for the included meals on the longer flight (8+ hours).
THE CONFIGURATION OF THE BUSINESS CLASS SITS ARE AWFUL!!! I WILL NEVER FLY BUSINESS CLASS ON BRITSH AIRWAYS AGAIN.
All service prior to the flight was terrible: online check-in not working, no customer service tel,, multiple airport scanners not working, A huge mess.
Service of the crews were great. Food on flight was very greasy, and salty.
Honestly it was not great. I bought the plane tickets months prior to flying. The trip there was fine, though I found the mini beer offered on the flight a bit chintzy. The food was actually quite terrible both ways. I suppose that is somewhat to be expected. However, the return flight experience was awful. They did not have a seat assigned for me so I ended up "Flying Standby" on a flight I had purchased tickets for. This only complicated things when we arrived at Heathrow where I had to be assigned a seat on the next plane before getting through security. That added 15 minutes to the ordeal because there was no one to answer the phone for the security personnel. The security lines were backed up because people. It took another hour to get through and I almost missed my return flight due to them not having assigned me a seat number. Stupid.
Terrible, broken window and the blinded didn’t shut during the entire flight. Nobody could sleep
Horrible. Crew is not helpful. Lounge is sub standard and overcrowded. Getting to your plane is underwhelming “via a bus”. Worst experience I have had.
Food not so good. Need more veggies and whole grain especially the late food. Couldn’t figure out how to use the entertainment system.
Boarding was organized and fast. Food was good and service was great. Tight seats and packed flight.
