Should board from rear to front, and from windows to aisles. That would be faster and more efficient than boarding from front to rear.
Cons: "Movies were outdated flying to Amsterdam, coming back was great"
Cons: "The wheel to my luggage broke off in deltas care so if that could have not happened it would have been way better."
Pros: "Very friendly thank you!"
Cons: "The wifi login experience could be improved. I purchased wifi as a guest when I had an account and had to spend extra time chatting with an agent to get it resolved. They were very helpful but having the option to login to my account at the start would be ideal!"
Cons: "I didn’t take the flight. Due to a change in my post-flight quarantine lodging arrangements in Salt Lake City, I needed to change the date of my flight. Delta directed me to Aeromexico to make any changes. Aeromexico refused to allow any changes. So I was forced to not take the flight and buy a new ticket for a later date."
Pros: "The seat was comfortable. Snacks were good. Inflight entertainment was amazing. Boarding was smooth."
Cons: "Nothing it was perfect"
Pros: "Empty middle seat; disinfectant wipes. I know these measures were implemented because of COVID but I wouldn’t mind having these last past the pandemic!"
Cons: "We arrived around 39 minutes early and the whole process was very smooth"
Cons: "People wiping down their seats during the flight .... how silly"
Cons: "Flight was freezing. Crew was overly concerned about my tree nut allergy. Been flying for 40+ years and this was the first time any one has asked...appreciate it but they went overboard"
What could have been better is if Discover credit card would be able to purchase food
Crew was inconsistent in instructions in advising passengers about seat backs during take off. Perfunctory announcements except from cabin.
The experience with Breeze was really great. The app makes managing flights easy. You can check in on there 24 hours in advance, and your boarding pass is there, too. The flight crew and the staff at both our airports were wonderful. Snacks and drinks were reasonably priced. The seats were very comfortable, they even had adjustable headrests on every seat. The only downside is not having entertainment or Wi-Fi available onboard.
The price is amazing. I was worried about how the flight would be as I never flew then. Seats were very comfortable. We had lots of legroom. The Akron airport was really nice. Overall it didn't have the stress we usually experience with flying. Highly recommend
Flight delayed and moved to another gate. Got a text message updating the gate as final boarding finished. Missed flight, fighting for my refund
Prior to boarding we were told the flight was still on time up until about 20 minutes after the scheduled departure time. Details on the new departure time and gate were not provided to us in a timely fashion and we were lead to board a flight to Pittsburgh only to realized upon scanning my boarding pass that it was the wrong flight when signage at the gate said Providence. However, once on board the plane was comfortable and staff courteous and nice.
Perfect. Even got a screwdriver in Pitt to fix my sons luggage. Awesome airline.
Outside of a 30min delay getting back home; this an excellent airline and will definitely use again.
Everything was on-time and easy breezy. Good prices and good service. Polite and helpful crew members.
Flight exceeded my expectations. Crew was upbeat and flight was on time.
Japan Airlines was one the best flying experiences I have had.
We were delayed in Charlotte for almost 2 hours because American Airlines didn't have flight attendants for our flight.
Pros: "The crew member was not helpful with my need at all and just ignored my request to change my seat (which was empty). I am very disappointed and had a bad experience!!"
Cons: "The crew needs to be helpful and be courteous."
Pros: "Boarding was quick and the stewardess took good active care of us"
Cons: "Really by now, we know there is little reason to mask. The constant reminders and the threatening tone is unnecessary and quite annoying."
Pros: "The crew did their job."
Cons: "At least monitors to watch a movie since there is no food in first class..."
Pros: "Boarding process was efficient."
Cons: "The air conditioning was almost non-existent - then we landed at DFW, and it kicked on full blast. I was extremely uncomfortable the entire flight, but it was maddening to know it could have been much better."
Cons: "They claim to be cleaning these planes but I find that hard to believe when there is Gum on the window sill. We were also delayed quite a bit in the boarding process. Also I would imagine that during Covid-19 these companies would do a better job of not overbooking flights but all of my flights with American this past weekend were overbooked. Which delayed us even longer as they searched for volunteers to adjust their flights. In today's age of technology the idea that they are still overbooking planes makes no sense to me in the slightest. I will be walking, driving or taking a boat before I fly American Airlines again."
Cons: "The staff at the airport in seattle were condescending an embarassing, talked among themselves about me where I could hear them, when I had trouble with reservation"
Pros: "Free entertainment and snack. Customer service was great with my bags and had options for picking up and delivering"
Cons: "My bags were not there when I landed"
Pros: "I was in first class this time. The seat was comfortable for the flight of roughly 2-1/2 hours. We were served a continental breakfast that was filling and healthy with cereal, fresh fruit, Brie, soft crackers and yogurt. I'd rather have something simple but satisfying than something overcomplicated and possibly not that good. The crew was polite and efficient. I did have to use the lavatory at one point and I was happy that it was clean."
Cons: "The entertainment system was down, but it wasn't American - it was gogoflight or whatever it's called. I ended up listening to my Audible so it turned out alright, but on a 2+ hour flight, it could have been frustrating."
This trip was a Christmas gift to our family. We were flying from Lexington to Palm Springs. When we were checking in the ticket agent said one bags was over weight by 4 LBS. We were flying first class which has baggage weight of 70 LBS per bag, one bag was 54LBS. We then had to take items from one bag to another. The agent also saw we had a dog with us. Once on the plane we were seated with the dog in the carrier. The United ticket agent came in the plane with two other people, I believe one was TSA and the other some security officer. The United agent said we had not paid for the dog ticket. We had paid for the ticket when we purchased our tickets. She did not give me time to find the email receipt. She then threatened all three of us with either I come with her or she would have all three of physically removed from the plane. I left the plane to pay for another ticket. She had to take my credit back to where we checked in. She acted as if it needed to be done immediately. She said we had 3 minutes. We then sat at the gate for approximately another 45 minutes. This was so embarrassing…to be threatened to be removed from a plane that we paid for all tickets including the dog. The flight attendance on the next leg of our trip were not very attentive to the passengers. On the plus side all the flights were on time. All in all, this was a miserable way to start a holiday vacation. United Airlines showed no compassion towards the whole incident. I feel we were purposely neglected.
It would have been nice to have a pillow and a blanket. food was not great
Pros: "On time & well organized"
Cons: "All good. Average service, or lack thereof, for American carrier"
Pros: "Small aircraft, not crowded. The single window seat on the left side of the plane allowed me to stretch my legs."
Pros: "No problems."
Cons: "More comfortable seats. Insulated windows-the window cover was so hot I could not touch it."
Cons: "Cleanliness of airplane. Vents and tray tables were very dirty"
Cons: "The WiFi did not work the entire flight (4 hours from Chicago to Seattle) and despite passengers inquiring multiple times, we were never informed whether to expect it to start working or not. Streaming TV was also poor quality on the United app."
Pros: "Horrible experience with travel assistant at Newark. All United ground staff were rude and extremely slow. Complete chaos in extreme weather situation."
Pros: "The crew was very good."
Cons: "The gates were backed up due to cancellations and weather. Missed flights, lost luggage and some very angry people."
Pros: "That I can charge my phone."
Cons: "That I needed the wall jack part to charge my phone. My side’s wall jack was broken. I think if possible they can make it that I can plug the usb part of the wall jack straight. This way the wall jack won’t be needed. Also they were only two in each roll but they are three seats in each roll."
Cons: "Allow passengers to spread out in empty seats when the flights is not full."
Pros: "Initial flight delayed twice which forced me to buy a new fare on spirit to New Orleans... I think I should be refunded on that fare."
Cons: "Delay..."
Cons: "I’m a woman of course I have a small purse for my personal items, this human charged me $65 USD."
Cons: "No frills which was expected for the price. Crew was pleasant."
Cons: "They have their own random process of checking in, boarding etc. If you try to interact with a person in any way they charge you for it. That's not how it works for other airlines, and their communications isn't particularly clear about this so charges are surprising"
Cons: "The seats were very uncomfortable and there was very little space."
Cons: "Got 30 minutes prior to flight, wouldn’t let me check in"
Pros: "The crew, cheap tickets, clean, fast check in, safe flight."
Cons: "No entertainment or complimentary drinks. Not even water!!!most airports don't offer filtered or ice water and the bottled water is expensive in the airport and on the flight. Also they don't take cash!"
Pros: "Spirit is a nickle and dime operation, with very uncomfortable seating"
Pros: "I’m medium build, average weight and the seat is too small. We arrive 15 minutes ahead of time, but sat on tarmac for 35 minutes. After exiting plane, no one mention or seemed to know where our luggage carousel was located."
Cons: "Being held up on tarmac for over 1/2 hour and NO ONE concerned that passengers didn’t know where to find luggage."