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The flight attendants were amazing!

FAST BOARDING. NICE AND COLD FLIGHT.

BAD QUALITY COFFEE.

Nothing

The seats were so in comfortable and made my back hurt

Service was horrible! I originally had a 3 hour layover before my connecting flight which was delayed several times for various reasons which I know can be uncontrollable at times. Once I landed I only had 10 minutes to make it to my next flight in which I asked one of the flight attendants if I could move to the front of the aircraft to try and catch it and she did not allow me to do so and that they had to offload the plane “front to back.” I have seen multiple other airlines that allowed people trying to get to their next flight front-loaded off the aircraft. Once I found I missed my flight I was told that I would have to wait until midnight to fly to Orlando and then fly to my final destination (Nashville) at 6 am the next morning. I asked the attendant if they were able to provide a hotel or at the very least a meal but that wasn’t the case. I understand that things happen that delay flights but I would think this airline would be able to help their customers any way they can and that definitely was not the case! I will never fly Frontier ever again.

Not airline fault but immigration process in Armenia is a joke. Standing on the tarmac in the sun while 2 guys take 10 minutes later head to allow you in. On the way out 1 single XRay machine and they still checked every piece of luggage Flight very uncomfortable

Crew was friendly.

The seats that don't recline a bit.

Our check in lady Jasmene was so kind and arranged my seat to be next to my traveling partner. She was so kind and caring! Thank you!

On time departures and arrivals.

Too many hidden and unplanned charges. Spirit really soaks the consumer.

I made it safely to my destinations and in a timely manner.

The lack of space to breathe. Being herded like cattle to our seats. The fact that in flight service BARELY made it to the back of the plane before we landed.

Middle seat and one of the last ones on. Enough said

Flight left on time. Pilot had a sense of humor.

Entertainment seemed canned

Flight attendants completely unresponsive when overhead space was filled by a lot of backpacks that supposed to go under seats. Also, kept selling alcohol to people who were clearly drunk and were obnoxious and loud the whole trip.

Nothing, the seats were really horrendous, the head rest was in such an awkward position that it was better to attempt to hunch over and try to sleep on the tray. The lack of leg room as well made it equally uncomfortable. Seriously, the most uncomfortable flight I have ever been on.

See above.

The male flight attendant was friendly. The boarding personnel were friendly and apologetic for needing to check our carry ons.

seats are so uncomfortable. no space.

We took off on time and landed early.

This new Basic Economy is really awful. You have to check any carry on and you cannot pick a seat. I’m 6’3” and to be stuck in a window seat with two next to me is painful. There is absolutely no leg room if you’re over 5’10.

Everything went smoothly, AND the flight was pretty empty so I got to spread out over 3 seats to sleep. A treat!

Yes very much

They boarded us quickly

Having to wait on the plane 15 minutes until someone could attach the jet bridge

Flight was delayed over an hour, then the pilot circled town for another half hour above portland, so we were 1.5 hours late for a 3 hour flight

Everything went on schedule, didn’t have food or use entertainment

Total scam. They charge you for every step along the way. Ridiculous hidden fees.

Crew was great. Tickets great price

I was surprised to pay for carry on. Raise the price $40 and make it free. All drinks had a cost...$2.99 for juice? Crazy

Nothing

The seats were so in comfortable and made my back hurt

Bad!

This is really weird. First of all, I booked the flight without paying attention that I was redirected to a flight booking website called Kiwi!!! I wouldn’t even recommend that you guys co-work with this kiwi website. I booked the flight with 20 hours layover, fine, I wanted to, to save money. But I have done math wrong and I realized I have to be on Portland by Sunday not Monday. So I go ahead and try to do manage booking and just change the date! I did but their portal just made me pay for 250 or something I don’t remember for the flight from Charlotte to Portland and I thought they will reimburse me part of original flight price after deducting any fees. But No it’s like nothing really happened and the most ridiculous and unprofessional thing they do is someone can’t reach out to any representative for this company. At all. It’s like they know, they are messed up so they avoid being on calls! How bad this is. Even when I get a number for them it’s not even free call it’s an international number. And after all of these, I get notifications from kayak, I don’t even know why. If kayak is stating that it’s nit responsible for any issues that could happen between a customer and any page he/she got redirected to, so why am I even getting notifications now? If you can really discuss and solve this out for me with the least I can get from this website called kiwi, I would appreciate it. Otherwise, I’m not even using either. Thanks It’s me Muhammad - 9893957358

Direct flight Low price

Late departure Confusion at gate as we switched gates

Crew was friendly.

The seats that don't recline a bit.

On time departures and arrivals.

Too many hidden and unplanned charges. Spirit really soaks the consumer.

We left on time. Staff were friendly & we arrived early

No complimentary beverages

I made it safely to my destinations and in a timely manner.

The lack of space to breathe. Being herded like cattle to our seats. The fact that in flight service BARELY made it to the back of the plane before we landed.

No screens in seats or outlets for phones. Old planes. Never again.

Flight attendants completely unresponsive when overhead space was filled by a lot of backpacks that supposed to go under seats. Also, kept selling alcohol to people who were clearly drunk and were obnoxious and loud the whole trip.

Flights were always on time . Most staff members were friendly. Seats are comfortable. I looove that they allow you a purse and a true carry on .

Movie selection on long flights not impressive .

On time departures and arrivals.

Too many hidden and unplanned charges. Spirit really soaks the consumer.

We left on time. Staff were friendly & we arrived early

No complimentary beverages

Direct flight Low price

Late departure Confusion at gate as we switched gates

No tv

Easy boarding and crew kind of ok.

There is a toilet for the main cabin right behind row 5. The door was constantly banging due to a long flight from Orlando to SFO 5hrs 23 mins. Very old uncomfortable first class seats with very little reclining due to the toilet being so close. Not good!!! No real entertainment unless you brought it with you. If this is the standard of United first class now think I will give it a miss in the future.

Flight was comfortable despite long distance

Food service could have been better timed as we had breakfast around noon local time

Entertainment console was defective

Nothing, the seats were really horrendous, the head rest was in such an awkward position that it was better to attempt to hunch over and try to sleep on the tray. The lack of leg room as well made it equally uncomfortable. Seriously, the most uncomfortable flight I have ever been on.

See above.

That there were extra seats between passengers

The choice for a soda was low. No free pretzels or nuts, everything had to be purchased but free beverage( sprite, coke, ginger ale and water) Really need more available

Yes very much

The pilot let us know what states we were flying over

It was hot in the airplane. Very little air was coming through the vents. There was no leg room and we were all cramped. It felt claustrophobic.

Everything went on schedule, didn’t have food or use entertainment

The seat was better then the flight I had last week

Flight was delayed

Room

Delays

I've got a lot of travel bags. None are the "personal" size you demand. The bag I used, was actually overall smaller than required, though one dimension was 1 inch to wide to fit in the box. The Gate Attendant said it was no problem. My concern is what the next Attendant say? Your baggage prices are too high!

The price for the trip in the large front seats! I'm a big guy.

Safety instructions worth the funny copy was great.

Empty seats

Charging for snacks and drinks

Small table trays & uncomfortable seats. You get what you pay for.

Fronter seems to be delayed often

My gate changed and no one told me about it

Gate suddenly changed noted destination without an announcement. Turns out there was no gate change, just a mistake, but it was not handled well. The pilot announced we were in the incorrect city upon landing as well.

After boarding the plane we sat and waited for an hour for the pilot to arrive. Very disappointing.

I've got a lot of travel bags. None are the "personal" size you demand. The bag I used, was actually overall smaller than required, though one dimension was 1 inch to wide to fit in the box. The Gate Attendant said it was no problem. My concern is what the next Attendant say? Your baggage prices are too high!

The price for the trip in the large front seats! I'm a big guy.

We took off on time and landed early.

This new Basic Economy is really awful. You have to check any carry on and you cannot pick a seat. I’m 6’3” and to be stuck in a window seat with two next to me is painful. There is absolutely no leg room if you’re over 5’10.

There is an insulation issue in the wall next to 35F...Wall was covered in ice cold condensation.

Everything went smoothly, AND the flight was pretty empty so I got to spread out over 3 seats to sleep. A treat!

Everything was okay. No complaints as such.

It took a while for the plane to take off after boarding.m

Water wasn't free

The price.

Before boardong the Frontier gate rep kept barking on the mic to clear the gate if you wete not group 1. Group 2, etc. She was sharp and had aytitude in her voice. There are better ways to get people to do something than to keep barking at them. A passenger had her cell ph on speaker and was very loud, before take off and immediately at touch down.

Nothing

Poor food choices, beverage purchaces mandatory, seats do not recline, excessive Frontier credit card sales pitch and most of all, expectation of gratuity for services.

Bad!

This is really weird. First of all, I booked the flight without paying attention that I was redirected to a flight booking website called Kiwi!!! I wouldn’t even recommend that you guys co-work with this kiwi website. I booked the flight with 20 hours layover, fine, I wanted to, to save money. But I have done math wrong and I realized I have to be on Portland by Sunday not Monday. So I go ahead and try to do manage booking and just change the date! I did but their portal just made me pay for 250 or something I don’t remember for the flight from Charlotte to Portland and I thought they will reimburse me part of original flight price after deducting any fees. But No it’s like nothing really happened and the most ridiculous and unprofessional thing they do is someone can’t reach out to any representative for this company. At all. It’s like they know, they are messed up so they avoid being on calls! How bad this is. Even when I get a number for them it’s not even free call it’s an international number. And after all of these, I get notifications from kayak, I don’t even know why. If kayak is stating that it’s nit responsible for any issues that could happen between a customer and any page he/she got redirected to, so why am I even getting notifications now? If you can really discuss and solve this out for me with the least I can get from this website called kiwi, I would appreciate it. Otherwise, I’m not even using either. Thanks It’s me Muhammad - 9893957358

The flight was not delayed, in fact it left early! Fast boarding.

The seats were uncomfortable. It was a clear day without many clouds, but somehow the pilots on both of my flights weren't able to hold the planes steady during the takeoffs, climbing to altitude, and approaches for landings. The planes were wobbling a lot---like they were no longer on smooth automatic pilot.

The seat was better then the flight I had last week

Gate suddenly changed noted destination without an announcement. Turns out there was no gate change, just a mistake, but it was not handled well. The pilot announced we were in the incorrect city upon landing as well.

They cancelled our flight home I ended up having to book another airline and fly to another city to get back home. Had a baby with me and we ended up at the airport for 16 hours 9am got home at 1am. Both ended up with a cold probably from being exhausted in the airport.

Our original flight was delayed then cancelled. After assigning to another flight, it was delayed and gate changed about 10 times and was finally cancelled after it was boarded and left gate after 2am due to engine problem. We had to cancel our trip since it was a short trip for a funeral and we had missed it. AA offered no compensation and no apology (not during the whole night of delays and cancels).

Nothing, this was a miserable flight.

Gate at Philadelphia was tiny with not enough space for everyone on the plane, it was a 6 hour flight and no snacks beyond pretzels were available-not even for purchase. I'd just come off an 8 hour international flight where I was provided lunch, ice cream, a pot pie snack and frequent beverage service. Somehow as soon as you are flying domestic on a slightly shorter flight American Airlines thinks its okay to treat customers like garbage-nothing but some sad pretzels and 2 rounds of drink service was provided for a 6 hour flight. The seats were super uncomfortable with no head rest, no personal entertainment devices were provided, and there was no general entertainment for the whole plane-seriously I've never been so bored. I would have fallen asleep from boredom but the seat was too uncomfortable so I couldn't even do that. The plane landed in Seattle but sat without unloading passengers for 20 minutes because the gate crew wasn't ready. We didn't get our checked baggage for over an hour after landing. When asked, customer service reps said that the S gate was far from baggage claim-seriously I'm not sure how that is a reasonable excuse. Other airlines arrive into S gates and have timely baggage claim service. American Airlines has no standard for timely baggage claim service like other airlines (Alaska) so there were no repercussions for such late baggage service. We left the airport with our luggage over 90 minutes after the plane landed. The entire experience is just another example of American Airlines of why the terrorists won't even fly American Airlines. I was seriously disappointed to find out that the British Airways flights we booked were operated by American instead of BA crews. I seriously will never select this option (or fly American) again if I can help it.

The flight assistants were nice

The entire flight from Miami to New Orleans, the ac felt like the heater was on. I was sweating and felt nasty.

How does a ground crew not know a plane is coming in late. How is there no one here for baggage. It's a joke.

The flight was not delayed, in fact it left early! Fast boarding.

The seats were uncomfortable. It was a clear day without many clouds, but somehow the pilots on both of my flights weren't able to hold the planes steady during the takeoffs, climbing to altitude, and approaches for landings. The planes were wobbling a lot---like they were no longer on smooth automatic pilot.

I've got a lot of travel bags. None are the "personal" size you demand. The bag I used, was actually overall smaller than required, though one dimension was 1 inch to wide to fit in the box. The Gate Attendant said it was no problem. My concern is what the next Attendant say? Your baggage prices are too high!

The price for the trip in the large front seats! I'm a big guy.

The seat was better then the flight I had last week

My gate changed and no one told me about it

Flight attendants completely unresponsive when overhead space was filled by a lot of backpacks that supposed to go under seats. Also, kept selling alcohol to people who were clearly drunk and were obnoxious and loud the whole trip.

it was a bit bumpy all the way to NOLA, but we still got drinks and snacks, and flight attendants were very nice

Great service and on time flight.

Just wish sears would be a bit wider and comfortable. They are not bad but I am sure could be more comfy because I am not skinny.

Great service and on time flight. Got a good comfortable seat with nice leg room.