Pros: "I was grateful for the social distancing and the crew was very pleasant."
Cons: "We had to wait on the tarmac for 45 minutes before leaving SLC because of Phoenix storms but that was Not the fault of Southwest."
Pros: "Boarding was smooth, plenty of overhead bin space. Crew was friendly and pleasant, even at 10pm"
Cons: "Because the flight prior had run into turbulence, we were told there would be no drink/food service. This was on a day when all cocktails were complimentary. We were given an apology but no drink coupons to compensate for this."
Cons: "This was a terrible flight. Both legs of my flight were delayed for non weather issues. My second flight was delayed so they could load 13 bags from other flights that had arrived late. When I arrived at my destination, my checked bag along with the bags of several other passengers had not been loaded on to the flight and were still in Baltimore despite the one hour delay that we were told was to load all bags. I now have a 4 hour delivery window meaning I now have to schedule my day around Southwest in addition to the additional one hour spent sitting on the cramped plane. i called the delayed baggage phone number and they had no idea where my bag was located and said i would need to contact the airport for specifics. Customer care is only available during business hours. This is the last flight I plan to take on this airline due to misinformation and little confidence in their ability as an airline."
Pros: "Had only 1/3 of my seat because the neighbor was a huge guy. Extremely uncomfortable 4+ hour flight"
Cons: "They should have some type of screening to make sure that a passenger can fit in the chair."
Pros: "Crew SDF to LAS entertaiing"
Cons: "Flight Delays LAS to SJC were longer than the flight time from LAS to SJC; and not well explained."
Cons: "Even with the air vent open, it was a bit warm. Traveling with my dog, had to pick the case up so she could get some fresh air."
Cons: "Tanker collided with plane next to us blocking exit. Flight delayed 40 minutes. Missed connection by 2 minutes and they didn’t hold connection...bad job Southwest."
Pros: "Softest landing yet - especially during this time of year."
Cons: "Flight 2245 is never listed at all on the kiosk at san diego airport for gate information and given the two TSA areas if it isn't the same as the app it's a pain to move"
Pros: "Staff were friendly and accommodating with the short flight. They were also efficient in getting everyone on the plane."
Cons: "When a plane is on time but waiting for another plane to leave the gate that is late. As to not delay the next flight you may want to change Gates of that on time flight. Flight was also uncomfortably warm."
Pros: "Seats are comfortable"
Cons: "Shouldn’t have to pay for snacks on trans US flight. And didn’t have entertainment system at dear, had to use phone, tablet"
Cons: "Booked an aisle seat. Received a middle seat on the day of the flight."
Cons: "I was not notified that my card was declined and this caused a ton of delays"
Pros: "Crew was friendly. Seats were comfortable. Premium class has lots of legroom."
Cons: "The 737-800 restrooms are tiny and cramped. The landing in Boston was a jolt."
Cons: "What have been nice if I was told that seat availability was nonexistent. I tried checking in each day without any information such as give it up you suck and you’re going to get the worst seed no better how much you try to avoid it…"
Cons: "The flight was oversold and my husband did not have a seat assignment. The desk agent was helpful and was able to put us together"
Pros: "We left on time and arrived early with a smooth landing"
Pros: "I was so impressed with the genuine kindness and caring of the crew."
Pros: "Crew very professional. Flight went smooth from start to finish. Traveling East the winds got us in almost an hour early."
Pros: "Great movie and entertainment selection!"
Cons: "The plane was really cold at night. I wish they could offer economy blankets and pillows"
Pros: "Friendly attendant helped me get seats with my daughter together. Everyone was very nice and polite."
Cons: "Everything was great for this trip"
Pros: "Jet blue flights seem generally good. Like the WiFi access to be Able to use flight time efficiently."
Pros: "Free on board WiFi and a very clean plan... JetBlue you are the best"
Cons: "The seats were awful and uncomfortable. Payed 100 dollars extra for even more leg room and barely had any. Such an old plane for such a long flight. The seats in the first row barely fit a female with hips. The in-flight entertainment was staticky and you could barely see the TVs. Overall, one of the worst flights I have taken on JetBlue."
Pros: "Complimentary snacks and drinks."
Cons: "Broken seat back, broken tray table, audio input didn't work."
Pros: "Crew was nice, and pilot was helpful and got us there early."
Cons: "My screen for movies didn’t work, and the level of comfort was... almost none. I would’ve upgraded to more room, but for $55? When I’m already checking a bag for $30? On top of flight price? Too high, expected JetBlue to not jam pack all the seats like the exit aisle.... for long flights, not again."
Pros: "The general experience was mostly the same as usual except for the extremely long delay caused by weather (out of the airline's control)."
Cons: "JetBlue staff at ATL never once updated passengers on the delay. The overhead space filled up too quickly during boarding and I was forced to check carry-on without time to secure or gather my effects. JetBlue baggage claim staff at JFK were then purposefully misleading and evasive."
Cons: "Some flight attendant do not know how to treat people"
Cons: "Newer plane with less issues. Wasn’t comfortable at all and should be cleaner."
Pros: "The available movies were pretty good."
Cons: "The crew member serving the food was way too slow."
Pros: "The crew’s positive energy and great service were truly amazing. Kudos Delta!"
Pros: "The crew was very friendly and it was a day fast flight."
Cons: "No back of seat entertainment."
Cons: "Turn on the lights before landing graduallyb- noone likes bright fast - too nasty;"
Pros: "Crew was great, check in was fast. Overall great experience."
Pros: "Seat was comfortable, boarding was good"
Cons: "WiFi didn’t work, my tv didn’t work either"
Cons: "Nothing, really. Airlines unfortunately can’t make people patient or polite, & I can’t afford a private jet, so I’ll have to settle for an eye roll or twelve."
Cons: "The food on the plain or snacks were to poor and not that tasty."
Pros: "It was all good glad the last leg of the trip was pleasant."
Pros: "Flight was smooth and short"
Cons: "The entertainment system kept resetting over and over throughout the flight. And drinks were served late in a not so comfortable temperature cabin. But everything else was ok"
Cons: "The boarding process was awful. The gate agent was extremely rude - was shocked she was representing Delta. There was police on board arresting two passengers and crew was not saying anything."
Pros: "The flight got delayed and than it was also late"
Cons: "Be on time"
Pros: "When I checked in for my flight I was given another passenger’s ticket (very similar name) and my checked bag was then sent to this other flight destination. when I got to my gate (correct destination) I discovered the error. The gate crew worked hard to get my checked bag off the wrong flight and rerouted to my flight within 20 minutes of my flight’s departure."
Pros: "it was a direct flight"
Cons: "allowing to check bags in late. didn’t allow us to & made us take our bags thru TSA. We told them that we had liquids in there & would need to check them in at the kiosk bc tsa would throw them away. They said “it’s okay, just let tsa know we said it was ok” tsa threw our stuff away & lost a lot of"
Pros: "Check in was easy and quick"
Cons: "Plane could have been cleaner. Price is ok, but not as good as it seems once you add luggage."
Cons: "I missed the flight because they did not allow online check in. The check in closed 45 min before the flight and I got to the airport 35 min before the flight because my first flight at LGA was cancelled and I had to spend $250 to uber yo EWR. They charged me $200 and only refunded me vouchers"
Cons: "We were unable to check in with SunCountry .. very frustrating!"
Pros: "Crew was great!"
Cons: "I didn’t realize I had to pay for a carry on"
Pros: "The crew was absolutely wonderful And seat was the most comfortable ever"
Pros: "The upgraded seats were worth it."
Cons: "Everything else. Had me listen as wrong gender. Had to pay extra to fix it. Couldn’t get checked in early. Spent 30 minutes with the agent to get a ticket, went to gate and was told I need to show a receipt because they don’t have record of me paying for the seat. Will not fly sun country again"
Pros: "Two and half hour delay, they charged me 35.00 for one carry on luggage"