Daily cleaning, installation of cabin HEPA filters on flights from Kentucky to Mexico
|August||Best time to beat the crowds with an average 5% drop in price.|
|December||Most popular time to fly with an average 19% increase in price.|
Average price round-trip
|$454||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Kentucky to Mexico.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Mexico from Kentucky is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Mexico with an airline and back to Kentucky with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Mexico from Kentucky up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Cons: "See previous"
Pros: "See previous comments"
Cons: "See previous comments"
Pros: "Everything was good."
Cons: "All good"
Pros: "Yes crew was amazing"
Cons: "May be more frequent hydration"
Pros: "The crew was nice"
Pros: "All was great"
Pros: "Crew was awesome"
Pros: "Amazing crewkeep"
Cons: "Keep going"
Pros: "The movies were entertaining"
Pros: "The flight was very good in both directions. I was quite comfortable. On my return flight I left my e-reader on the plane. I didn't realize it until 2 days later. I called Delta and spoke with Tiffany. She was so helpful. She located my e-reader and I was able to go to the airport and pick it up."
Cons: "Carry brewed decaf coffee."
Pros: "Boarding was easy. No issues. Friendly staff. We had to fill out customs declaration forms but didn’t have a pen. We asked stewardess for a pen and they didn’t have any left. She said to borrow from a neighbor which I thought was rude. We don’t know our neighbors. If a flight requires filling out a form, they should provide enough pens to do so."
Cons: "Not enough pens"
Pros: "When I finally got off the plane"
Cons: "Everything. No instructions, no pens or pencils, ignorant staff. Got to Cancun and waited 2 hours with no directions to just go they immagration. The forms were in Spanish and the staff could not translate. I’ll never fly Delta again."
Pros: "Nothing - missed flight"
Cons: "Need to reschedule flight to tomorrow morning...."
Pros: "Not much"
Cons: "Seats very uncomfortable no room to move"
Cons: "Flight was delayed."
Pros: "Excellent check in and boarding service"
Cons: "Cleaning of the airplane could be done better"
Pros: "Fly attenden alwas with a beautiful smile"
Pros: "Excellent gate personnel, spacious and clean plane"
Cons: "Some crew members were a bit curt"
Pros: "Clean and spacious plane, relaxed and organized gate cre"
Cons: "Crew member passing out ear buds ran out and never came back"
Pros: "Got moved to an aisle seat instead of the middle. The flight wasn’t full so the crew planned ahead and got several people in our party better seats."
Cons: "Missed my flight do to TSA security my wife is diabetic this TSA agents/idiots looked like they newer seen insulin pump or insulin bottle and flight left 15 min early. So I'm in Tampa trying to get flight in morning to Cancun"
Pros: "Almost everything."
Pros: "I love the aesthetic of the new planes. Boarding was seamless and the staff was great! More cookies please!"
Pros: "Free movies on plane, quick boarding! Ok time :)"
Pros: "Like the fact I could watch 2-3 movies. Love the gluten free options for snacks."
Cons: "All of the couples were not assigned seats together. I've never seen anything so stupid. So before the plane took off, about four of us ladies from all over the back of the plane stood up and each jumbled a bunch of seats like a rubix cube so the men could then get up and go sit with their wives."
Pros: "Food was amazing tasted and seasoned well. Not bland, really good salad and chicken."
Cons: "Delay. (liked kayak delay updates tho!) crew not very attending and it looked like they didnt care. In order to keep folks busy because of the delay. They gave out immigration and customs papers out, but refused to give pen. I literally didn't had one and answer from the crew was like that. " Excuse me do you have a pen by any chance?" . "NO! I dont! asked them" pointing out to other crew members, -this is the best part- the female stewardess had clearly visibly a pen in her front shirt pocket! Sitting around and trying to kill time and no pen still. While busy with food and other stuff, i fell asleep. Then after a while when going to the restroom i asked the male steward if he would have a pen please, he pointed out they dont have any pens. ( please note he marked on his check board, who is getting which meal on the first class)"
Pros: "We loved Jaimie and Dana with Delta, two super nice ladies working at check-in and bag drop counter. We were running late and a bit confused, both of the ladies helped us with the whole process, re-assured is that all will be well. They did so with a great genuine attitude. Thank you again Jamie and Dana :)))"
Cons: "More leg room wouldn’t hurt!"
Pros: "Everything was great from boarding to landing."
Pros: "Loved having the Movie and tv options on the flight, really passed the time"
Cons: "Flight was overbooked, seat assignment at gate, was very anxiety provoking. I was concerned would not get on flight."
Pros: "Nice upgrade since we didn’t have seats! Delta was a good flight but don’t ever wanna fly on Aeromexico again!"
Cons: "Had all my jewelry stolen from my luggage!"
Pros: "Friendly service"
Cons: "The booking was done through vayama and the confirmation numbers didn't match with delta's. It was confusing. I had to talk to a delta rep and give her the eticket # and at that point, she gave me a new confirmation #, that I was able to use to check in with on delta"
Pros: "Flight home was excellent as there was movies to watch and and snacks twice. Crew was great!"
Cons: "Flight to Cancun was ok, wish there had been a movie on that flight. Crew was great!"
Pros: "Flight attendants seemed nice"
Cons: "Too tight in the seats"
Cons: "No offers of sandwiches on a 4 hour flight. Smooth flight - very good crew."
Pros: "Quick and everyone was friendly"
Pros: "Boarding was easy"
Cons: "Seats, the whole flight experience"
Cons: "Customer service was lack luster..."
Pros: "direct flight from bdl to cun."
Cons: "reclining seats that doesnt give much room to person behind recliner"
Pros: "That I landed safely"
Cons: "1st class was horrible."
Pros: "The plane was new and very comfortable. Free entertainment and plug for charging electronics. Love this airline!"
Cons: "Your company has the worst customer service ever! You ruined our family vacation and just have horrible policies I can’t believe it! Will never purchase anything off your website again! You suck!"
Pros: "The crew was outstanding, polite, and professional."
Cons: "Seats were comfortable, but much too crowded. The seating would have been very good for children but for adults it was much too crowded. My knees were up against the seat in front and my back is sore from having to spend most of the trip twisted to try to fit into the small space. Also, my seat was is row 16 and was called a “premium” seat and I was charged an extra $24 for it. I did not find it any different than all the seats around me. What was the extra charge for?"
Cons: "They lost my luggage."
Pros: "Great selection of movies to watch."
Cons: "The seat-back display screen could use some updating/improving. Also, the earbuds weren't very good."
Pros: "On time, pretty friendly crew"
Cons: "Too small a plane for that long a trip. Bathrooms were VERY small & rare."
Pros: "Flight was fine. They were especially generous with the snacks."
Cons: "My one complaint is the bathroom layout of the A320. Two tiny closet bathrooms in the back for all of coach and a much larger one much larger one first class (which is like 5 rows with a mesh curtain for separation). The coach bathrooms are so small a normal person can barely get in and turn around to close the door. I question whether a larger person would be able to actually use them. I also saw the flight attendant actively turn away coach passengers trying to use the first class bathroom when it was open (not standing in the aisle or anything annoying like that). That's ridiculous to have 2 tiny bathrooms for all of coach and also to make people walk all the way to the back of the plane when you are seated much closer to the first class bathroom."
Pros: "Terrible customer service both on the phone before the flight, but Especially from the gate agent. Wow she was really horrible."
Cons: "The flight attendants on board were good! They helped get everything straight. Easily could have been handled by the incompetent gate agent. Wow."
Pros: "The plane was less than half full so I got my own row and slept most of the flight. Chargers and tv screens for each seat"
Pros: "The flight was on time and the crew was great"
Cons: "The organization to keep safety measures and social distance. The crew did not make sure that people were keeping their distance while boarding, and the flight was completely booked"
Pros: "Time and service were excellent."
Cons: "Food. I don’t mía be to pay"
Cons: "We have could have left, still in airport Mexico City"
Pros: "Crew was good, food was good."
Cons: "The entertainment, I saw the Wifi stuff when I bought the ticket, but there was no internet connection there. Besides, no movies, no screen... boring."
Cons: "The airplane had a heating sensor issue so they had to move us to another airplane and the flight was delayed 2 and a half hours"
Pros: "Nothing, old plane, it had ashtrays on the site, that's old!!! We flew close to 2 hrs and 30 min late"
Pros: "Plane arrived earlier then expected. Waited for about 35 minutes before exiting the plane."
Cons: "Schedules, schedules, schedules. What is the point of having them if they are not followed. People plan around schedules, while it is always good to on a few minutes earlier, what is the point if one is trapped inside the plane. I have a returned ticket, hope the service will improve."
Cons: "No tv"
Pros: "The price"
Pros: "Food was great"
Cons: "Onboard entertainment"
Cons: "They pushed my flight forward 15 hours but didn't tell me until five hours before my flight. Not only that but they didn't change the second leg of my trip so I was on the phone for an hour trying to straighten it out. Very stressful."
Pros: "Amazing crew. Comfortable seats and I liked the 2 seats across instead of 3."
Cons: "Everybody boarded at the same time, it wasn’t by zones. Some sort of entertainment would’ve been nice."
Pros: "Gate staff was nice, proactive and understanding of my situation and they promptly put me on the next flight."
Cons: "The hotel the airline was offering wa a terrible option. I had to book a new hotel with no credit vard and it’s been a nightmare so far. Can’t order food."
Pros: "I liked that there was no bag fee. A meal was included with each flight. Complimentary cocktail! Free entertainment and all flights were on time!"
Pros: "Service and smooth flight"
Cons: "Champagne instead of tequila"
Cons: "Even offered a Boody Mary Zor other drinks on the short flight!"
Pros: "We did finally get to PV. They did have our luggage."
Cons: "We arrived 4 hours late, on a different flight. The second flight left 1 hour later than scheduled."
Pros: "Nothing about boarding"
Cons: "After being the only person pulled out of line for my carryon and myself to be checked at the boarding gate, I asked a simple question to the lady who profiled me, “what made you profile me for this additional security check out of hundreds of passengers here, I’d like to know”. I was met with such rude behavior which I never encountered with any airline before. Not only was her attitude rude, she couldn’t answer my question and Aeromexico didn’t bother to get someone fluent in English to answer me. Notice I wasn’t refusing the security check; it’s just that they were rude, cold and made me feel like a criminal while checking me. They need to improve their system for security checks at the boarding gate. I don’t understand why I had to be checked further bc they already check every passenger before entering the gates and boarding area. I still don’t know the answer to my question. The lady’s attitude embarrassed me and ruined my experience. Aeromexico should retrain their staff and make them realize it’s bc of us they have a job and they should be serving us with proper customer service and have their attitudes in check. Because I have every right to ask that question and will continue to do so! I forgot the lady’s name..but would be happy if my msg got taken seriously and the lady made aware.."
Pros: "Tv on flight with good movie selection"
Pros: "excellent atention"
Pros: "On time, fast boarding"
Cons: "Too much airport security"
Pros: "All my connections were on time, and my luggage came so fast! No problems whatsoever."
Cons: "The food is not great."
Pros: "It wasn’t a full flight"
Cons: "The flight attendants were too loud and not as attentive"
Pros: "Nice fight. Attentive crew."
Pros: "Excellent customer service and they actually served us delicious dinner, no pretzels nor peanuts ...very impressed !"
Pros: "Puntualidad y Servicio."
Pros: "Great service, people are excellent at what the do."
Cons: "Paying too much for luggage. I can't believe that a second piece is more than double."
Pros: "Was all good even saw a couple get in the toilet for the mile high club!"
Cons: "There was plenty of overhead space on the plane when I boarded yet i was forced to check my bag at the gate. Delayed me by at least 15 mins."
Pros: "I liked the food and everyone on the crew."
Cons: "The leg length was so short after my first flight. No individual screens, and what there was was a pretty bad movie."
Pros: "A bigger lunch"
Cons: "Pay for second bag is very expensive (55 usd)"
Pros: "The service and food"
Cons: "Some crew had attitude"
Cons: "I had to pay for my luggage $1,600 pesos that's what I didn't like about my trip"
Pros: "The flight was comfortable, there was variety in the entertainment options, and there was a vegetarian food option (pasta) available without having to have requested it, which I always appreciate."
Cons: "I think the first piece of checked luggage should be included in the price of the flight."
Pros: "Nothing. I will never fly this airline ever again. The movies were OK."
Cons: "We got to the airport and turned out that our flight was delayed so much that we’d miss our connection but the crew at the counter was so incredibly unhelpful it was beyond frustrating. The customer service line was unreachable and basically there was no one to talk to. We’re stuck in Mexico City for a day."
Pros: "That we arrived"
Cons: "Even though they give you "linear measurements" when you check in they attempt to shove your carry-on in this "one size" box - and heaven forbid it not enter completely... there goes $50 bucks since you've already checked in your 1st bag @$25"
Pros: "Aeromexico provides blankets; particularly useful on this overnight flight. The snack - such as it is - is certainly a step above what I get when I fly the same route on United. Also the entertainment system is much better, and free! This includes the flight map, although this was not functioning on the Calgary - Mexico City leg of my trip. Cabin staff are friendly and efficient. I paid extra for the exit row on the Calgary-Mexico City leg. Unfortunately, the cabin crew put another passenger in the seat adjacent to me, so I lost my expected room to stretch out. I'm tall, and this really affected my comfort on this long overnight flight."
Cons: "In-flight map wasn't working. Beer, scotch or red wine are not available, although other alcoholic beverages are available, apparently without charge. Mexico City is a terrible airport to have to pass through. Everyone has to go through Immigration (similar to US airports in that regard) even if just in transit. However, they have few officers there, and almost half of the available booths weren't even manned. The result was chaos, with the immigration hall filled with grouchy travellers, and other travellers stuck in aircraft waiting to disembark. Expect to be stuck in Immigration for a minimum of an hour after landing; maybe plan on 1 1/2 hours just to get through Immigration and Customs. And if you are making a connection, whatever you do don't go through the sliding doors on the other side of Customs - I made that mistake once!"
Pros: "Not anything stood out."
Cons: "It was the WORST FOOD I've ever had period. The beer was warm and in short supply. I resorted to drinking to ease the misery of the flight."
Cons: "A lot of time waiting for flight."
Cons: "My luggage was lost and no one from Aeromexico wants to help."
Cons: "Gate assignment was not released until 15 minutes before flight. Flight was delayed one hour. Then it was delayed on run way 45 minutes."
Pros: "Plane was very good, seemed new and good entertainment on board. USB for charging devices was available. Boarding and check was easy and fast."
Pros: "I was impressed and very happy the flight was early. I had low expectations with Aeromexico because in the past every flight I took with you was delayed or late."
Cons: "Plane over an hour late. Missed my bus connection to Reno."
Pros: "One team member per airport was halway nice"
Cons: "I called aeromexico 3 times in last month to get special meal. They said they cant over phone. Not over internet. No where. get to my flight without a meal. No voucher even when i said i was allergic. No money for bag of chips. Worse than being mean, they lied and said nothing cN be done. Like it was 1930s wihout a massive food court. Ask them to call ahead to next flight, they said they need 48 h, disregarding what i said about my calls a month before NOR aplologising OR being nice abiut it. Everything was someone else's fault or a 3rd party that had nothing to do with aeromexico. Whats the point of paying for a flight if the airline doesnt care 2 shits about you? ???"
Cons: "Missed connection No reebooking done by klm no hotel voucher no taxi voucher very bad ground service in MEX"
Pros: "Clean everything! Didnt have traces of dirty fingers on screens, didnt feel germy,"
Cons: "Maybe some pillows offered would make better"
Cons: "They oversold the flight make me wait in the counter for about hour and a half. I was there two hours before the fly. They told me they didn't have a sit for my wife, the had only one for me. That's ridiculous. In the end they give us a sit for my wife, all the way in the back. And they make it look like they give us a huge favor. Bab! Bad! Bad! Everything was bad!!!"
Cons: "Our flight to mexico was fine .. it was our return flight from cancun to tijuana that was a mess .. our flight was over booked so they caught us an early flight to mexico city to try and work something out, we rushed through security made it to the flight then was told we were going to be booked to guatelahara ( spelling ) instead .. had to wait 3 hrs then another 4 hr delay to get to tj. Did not upgrade out flight in fact they separated us on the 2nd flight even though there was 1st class seating available . They did give us a lunch and dinner voucher but it was only enough to share a meal and a drink. We lost out video entertainment which was also a let down."
Cons: "The entertainment center at my seat was malfunctioning. Movies were starting passed the beginning and the system was crashing."
Pros: "The flight was much awesome"
Cons: "The Frodo add more food please"
Pros: "Free entertainment and snack. Customer service was great with my bags and had options for picking up and delivering"
Cons: "My bags were not there when I landed"
Cons: "The experience was excellent."
Pros: "Leather seats, built in charger, duel seat tray - one for my drink and one for my Kindle. Plane felt very clean & new."
Pros: "Helpful attendants. Surprisingly roomy seats."
Cons: "Nothing. Short flight."
Cons: "The seats are so cramped - not just on this flight but on ALL flights. It’s especially hard on my husband who is larger than I am. Airline cre, food and entertainment made up for the space but US airlines should re-think this sardine approach to flying. Sorry to vent. Thank you."
Pros: "Crew was friendly."
Cons: "4.5 hour flight to international destination and no meal provided. As usual, if you want a snack pay more. Slow chaotic boarding."
Cons: "They didn’t turn on the AC. Terrible service"
Cons: "Bag check fee is steep for students."
Cons: "Gate changed 4 times...late boarding and even later departure 2 hours. Put us on a small plane and then do maintenance. not cool."
Pros: "Customers service. The crew was awesome. They're good to me when I was sick."
Cons: "1. Been lied to several times about the issue that prevented us from leaving the ground. 1st excuse was they needed to unload a passenger luggage, then they need to return to gate to fix one of the lights.. 3rd oh we really do not know what is going on...but yet they kept passengers in the plane..just gave as a cookie and a cup of water bc of the delay... UNACCEPTABLE"
Pros: "Everything was ok."
Cons: "very little service"
Pros: "Everything went smooth and fast"
Pros: "Staff very professional, everything else went as planned. That's all one needs."
Cons: "We had a hard time hearing (clarity of speech) announcements over the intercom at the gate & on the plains (specially when the captain spoke). Nothing life threatening, but wouldn't want to miss something important."
Pros: "The have the lotus cookies which is my favorite ."
Pros: "The food was delicious and nutritious. The attendants were very conscientious and took care of us."
Cons: "Need an instruction sheet on how to use the entertainment center. Especially where to plug the headphones. Flight attendants dd pay more attention to other passengers."
Pros: "planes were on time, good flight"
Pros: "Staff did good jobn"
Cons: "No movie screens on overseas flight. I called day before departure and they couldn’t even tell me yes or no on that question."
Pros: "Best fligh I had in some time. Left on time, arrived early very attentitive crew (with smiles as they worked through the rear cabin - wish I had their names to give recognition for/to). Food rating should have had a ‘NA’ as I nor partner did not consume any food."
Cons: "Can’t think of one thing - unless a flying saucer could have delivered me like in about 5 minutes to Cabo! Ok - maybe one thing: charging for a checked bag on international flight seems rediculous (you asked)."
Cons: "The food options on the brochure were not available, flight attendants had bad attitude and negative vibe"
Cons: "You pay extra to get the TSA Full background check, so you can breeze through TSA, with PreCheck, yet this Airline has a problem with recognizing it. 3 phone calls layer and a Visit to their Costumer Serice Desk, and none of them can figure it out. Uhg again."
Pros: "Efficient, really nice crew and the food was pretty good."
Cons: "being crammed into a sardine can, really loud plane. The seats are rocks!"
Cons: "Got a notification of a TWO HOUR DELAY departing SFO. Rebooked into Charlotte instead of Dallas to connect to Fort Myers. THAT flight got delayed AFTER the doors were closed by another 45 minutes which caused me to miss my connection to Fort Myers AND have American Airlines leave my bag in Charlotte. I rebooked into West Palm Beach to drive to Fort Myers and my bag stayed in Charlotte even though there was ANOTHER 45 minute delay to change a tire on the plane. If I practiced medicine the way the airline handled customers, I'd kill every third patient!"
Cons: "The staff was rude not helpful and mean worst crew I've ever seen and I fly alot"
Pros: "crew was nice. Plane seemed new with nice seats. Entertainment was nice feature."
Pros: "Very nice flight. Nothing unexpected."
Cons: "Small seats, no wifi, no chargers, terrible entertainment."
Pros: "The only good thing about the flight is that it was nonstop."
Cons: "This four-hour flight had no movie and no seatback entertainment system. It didn't even offer SiriusXM to listen to. How old exactly was this plane?!"
Cons: "Both flights delayed. A six and a half hour drive took nine and a half hours by air."
Cons: "Dinner was cold, seats cramped, toilets ran out of paper, flight attendants were not nice"
Pros: "The plane was really nice."
Cons: "The food was not good."
Cons: "Inattentive flight attendants, overhead space was not well managed. Cash only"
Pros: "Other than a 2 hour delay due to a mechanical issue (identified after everyone boarded) the flight was ok. No electical connections for equipment. That would be an improvement. Also, out of a lot of meals that people request, and that was at the beginning of service in the premium seats."
Pros: "I got home."
Cons: "Waited 1 hour on the plane with no explanation."
Pros: "That i was able to apply my delta sky miles account to the reservation"
Cons: "That it was actually an american flight, not alaska. Agents at desk tried to tell me i couldn't hang my hanging back and had to roll it up and put it in purse. Internet connection is horrendous. Flight attendant not willing to reimburse me after i paid $34 and received no internet. Will avoid flying American going forward at all costs."
Cons: "After having my flight delayed 4 hours causing me to miss my connection, I was placed stand by on a different flight through another city so I could try and make it home on time. I was the first person in line for stand by, but the flight was full so I knew it was a long shot. Waiting at the gate, I was excited because one person didn't show and they were giving him a two minute wait time before I could board. During this wait time a woman passenger came over and said she had just been given a ticket change at the gate counter. The agent at the gate was furious because the flight was sold out and said the woman should not have received a ticket, but should have been placed on stand by. She went over and scolded the other agent for this mistake. Okay, so she should've been placed on STAND BY behind me in line. After the unprofessional arguing between the two agents, they both admitted it was a mistake and she should be second in line for stand by, BUT they did not honor this and placed her on the plane bumping me. Needless to say, I missed my connecting flight because of this and extremely inconvenienced my family and in addition had to pay an extra 75 dollars out of my pocket to keep my dogs at their kennel an extra night because I arrived home 5 hours after expected. I understand that flights end up getting delayed and the agents are doing the best they can to accommodate travelers, but admitting a mistake and not fixing it to make it right is unacceptable. I notified American Airlines of my situation and only received a form letter with enough miles to get me 1/8 of a flight. I don't even care about the miles because I don't plan to ever fly with them again, I want the money for the dog kennel I had to pay extra. I was visiting my husband who serves in the US Army causing separation from our family for long periods of time and this extra headache and expense due to the mistake of American Airlines was disheartening."
Pros: "The crew were friendly. We arrived ahead of schedule."
Cons: "It was BLAH!"
Cons: "It was delayed for about a half an hour. Other than that it was great"
Cons: "We could not check in online because we refused to pay for seats that I felt that already purchased or was entitled to one so I bought a ticket. When we got to the airport and checked in they did not put me and my traveling partner together meaning they didn't see them together not to mention. Our flight was delayed and we only have 4 minutes to get from gate a to gate. We got to the gate collected our boarding passes found out we were seated at the very very very back of the plane right next to the restrooms.........NICE"
Pros: "Overall very good"
Cons: "Nothing specific"
Pros: "The flight crew was exetrmely helpful"
Cons: "Even for a more room seat it was a bit tight"
Pros: "Friendly crew, nice staff on the ground"
Cons: "Laggy wifi for "free entertainment ""
Pros: "I liked a lot about our flight, especially that we didn't crash."
Cons: "For a 12 hour flight a little more leg room would have been nice."
Cons: "When it came to filling out our visa as we enter into Mexico, they handed out the paperwork as we were Landing I expected us to fill that out wild herring bounced around"
Cons: "Sorry the direct FWA - PHL flights are scheduled to be discontinued later this summer!"
Cons: "When I made the initial booking/seating, United was not allowing the middle seat within the row. Needless to say, the plane was packed. Not one empty seat. Disappointing!"
Cons: "The gate changed twice and the plane was a little cramped and not full. A smaller more spacious plane would have been more comfortable experience."
Pros: "On time & well organized"
Cons: "All good. Average service, or lack thereof, for American carrier"
Cons: "Cleanliness of airplane. Vents and tray tables were very dirty"
Pros: "Flight was canceled."
Cons: "I didn’t even make this flight!"
Cons: "On time, free food and WiFi for our troubles and serious delay, our money back."
Pros: "I liked the lounge."
Cons: "The boarding process could've been better (no excess of gate changes, overbooking the flight, and kicking people out of their seats). Additionally, the food on board could've been better. My chicken was not chicken and lastly the airline's hard product could've been better, no IFE is a big no-no."
Pros: "It was just okay"
Cons: "Nothing just flying in a smaller plane"
Cons: "Pilot didn’t show up, we waited 2.5 hours for him."
Pros: "Non stop flight. The crew went out of their way to help us enjoy the flight. Food was available during most of the flight. The crew was friendly and enjoyed helping us get to our vacation"
Cons: "The entertainment system. I started watching a movie but couldn’t finish. Once the movie stoped I could not restart it."
Cons: "Lack of announcements and proper information when gate changes."
Cons: "flight delayed by 3 hours. no reason given- effected subsequent schedule..."
Pros: "Lots of leg room!"
Cons: "No complaints"
Pros: "Very annoyed with the direct tv. No gluten free option for food/snacking."
Cons: "comfortable seating. nice staff. on time flights."
Pros: "Flight was on time and fantastic!"
Cons: "They tried to keep changing it on us!!!"
Pros: "All Good."
Cons: "The wireless connection was super spotty"
Pros: "I am only 5'4" but the seat in front of me was broken. I had NO leg room. If you are going to squeeze your passengers in like sardines, the very least that you could do is make sure what little room you have left us isn't compromised by faulty equipment."
Cons: "United Airlines portion of the flight from Brussels to IAD. My wife and I were seated in separate parts of the plane each in middle seats at the end of the boarding process when there was no longer any overhead room to store our belongings. Uncaring, unaccommodating crew, waiting area with not enough seats, and cramped seating on the plane with no possibility of sleep during an arduous seven hour flight."
Pros: "the crew was great, flight was not overcrowded - smooth sailing the entire flight."
Pros: "Arrived early. Nice that no weight restriction on carry-on baggage. Too large a fraction of passengers in Boarding Group 4."
Cons: "Size restriction on personal item was smaller than other airlines, causing me to use a smaller backpack than I would have preferred. The entertainment screen was not very nice: hard to move cursor arrow to buttons and to press; no evident way to increase brightness."
Cons: "Late departure not good with wheelchair disability services"
Cons: "I couldn't believe they did not have no tv or some type of food for 6 hour flight"
Pros: "Noisy intrusive spoiled crying screaming kids kicking seats shaking rattles and crew was helpless"
Pros: "Flight attendants were nice."
Cons: "We weren't happy about not being able to pick our seats before hand. Very frustrating not knowing if we had sets or not when checking in at the airport."
Pros: "Non stop to Cabo"
Cons: "Uncomfortable seating and leg room. $200 fee each way fro surfboards. Lost the surfboards on the way home."
Pros: "No entertainment due to short flight"
Pros: "I like to the passengers on the plane werrhelpful"
Cons: "After calling United to change my seat to one in the same price category, I arrived on the airplane to find the attendants had no record of me having that seat. Which not only caused embarrassment for me and the other passenger but also held up the flight. Also this was the worst food I've ever had on a flight in my entire life even other United flights had much better meal choices."
Pros: "Very quick ride"
Cons: "The seats don't sit back that much but it wasn't bad because of the short flight."
Pros: "I liked that we made it to Cabo in a timely fashion"
Cons: "I didn't like that I had to download an app to get free wifi."
Pros: "pleasant staff at terminal"
Cons: "notified at absolute last minute that flight was canceled with no weather related cause. Airline knew ahead of time as aircraft did not arrive. poor communication overall."
Cons: "This airline is so beyond awful. American has the most janky planes, uncomfortable seats, and worst service on the plane. I had to beg the flight attendant to get me a wine because I was asleep when they came by and missed them by not even a half hour... She acted like it was so hard and it took asking 4 times and finally just asking another person. I was so annoyed. They also have shitty food selections per usual. Who chooses those snack items?! They clearly have no taste. I was miserable the whole flight. I usually am not a miserable traveler so this isn't just me being negative, I seriously may write one review every few months, only if something is really good or really bad. The fact that I'm even taking the time to write this says a lot!!!"
Pros: "Everything went fine no problems and it was XMAS eve"
Pros: "Flight left and arrived on time. Good service on board."
Cons: "For boarding at the gate, attendant scanned boarding passes at one terminal and asked passengers to board next to another terminal across the room. Anyone could have walked onto the plane without a boarding pass, which seems to be a security concern. It felt as if I was seated over the rear wheels of the plane. During taxi and takeoff, there was an irregular bump that made a noise and vibrated the plane every second or so, and sped up as the plane sped up. I was concerned that something was the matter with the tire or wheel."
Pros: "I was pleased with the timely departure."
Cons: "I could not put my coat in the overhead compartment."
Pros: "Boarding was OK, but only because we happened to be first in Group 2. Airlines STILL haven't figured out how to board reasonably efficiently. Having to fight your way to the back is NOT reasonably efficient. Alaska boards from the back row towards the front which is much more reasonable."
Cons: "The seats are set too close together. I am not tall, but I had only about 1.5 inches of knee room. The armrests are uncomfortable. The seats lack padding. Many screens didn't work. The controls for the screens are placed exactly where one's elbow rests, so you are guaranteed to change channels inadvertently. The seats, because they are so close to each other, don't recline much. All in all, it was an uncomfortable flight."
Cons: "No help from the flight attendants before we landed to inquire to see if the connecting flight would wait - just MINUTES!"
Pros: "Flight attendants were nice,"
Cons: "Seats are much too cramped. Even for economy seat, it is difficult to move."
Cons: "No beverage service, glass of room temp water, no ice"
Pros: "Ticket agent got us on a Delta flight."
Cons: "Flight was cancelled."
Pros: "Really short flight. Everything was up to par."
Pros: "On board entertainment was great."
Cons: "For the second flight in a row, our flight was over 2 1/2 hours late. In fact, this flight was three hours late, including the maintenance issues that cropped up once we were all boarded. This came after a 2 1/2 hour wait due to a different maintenance issue with the plane. The gate attendant was extremely uneducated regarding the issue, and how long it would take to resolve. For over an hour, he told us that the plane was taxiing from the hanger. Assuming the hanger was at the same airport we were, I seriously doubt this was the case."
Pros: "No delay! Earlier then expected."
Cons: "Not to comfy."
Cons: "United is a poor carrier, there's nothing more to say. I struggled with my check in (I had just had a spine procedure done 48 hrs prior).... and by the time I got help from an agent it was 7:03 am, so... They wouldn't give me a boarding pass for my 8 am flight. Add to that an extremely rude ticket agent who couldn't care less about helping me, and almost seemed to enjoy my predicament, and that sums up my experience with this airline. I will never fly with them again, that's for sure; there's so many other airlines that actually care about their customers, this is not one of them."
Cons: "No good snacks to even pay for didn't have time to stop and eat in the airport"
Cons: "The delay ruined our evening and made the expense of a hotel for the night and babysitting moot because we might as well have flown the next morning. So much for seeing friends in Seattle on Thursday night. A 2 hour delay means we just get to sleep in an airport hotel for no reason."
Pros: "leg room was not too bad"
Cons: "I needed to ask questions about my flights because of delays and not a single person acted professional at the gates, quite rude responses. On each of my 3 plane changes there was only one attendant actually smiled. Another read from a sheet of paper like she didn't know what to say. Two others never dmiled or said you're welcome after I thanked them. Im used to the friendly staff on Southwest. They are great!"
Pros: "Friendly staff, great steward! Rico. Super nice and patient with demanding people."
Cons: "Genie: Phenomenal cosmic powers! [shrinks down inside the lamp] (plane) Genie: Itty bitty living space!"
Pros: "Crew were nice"
Cons: "They charge for absolutely everything and flights are not even that cheap. Seats ate very uncomfortable."
Cons: "Treat form Volaris personal at Cancun terminal"
Cons: "Giving food to passengers as it used to be."
Cons: "If they had a vegetarian food option to purchase, and not only different kinds of meat."
Pros: "Literally nothing. The worst airline I will never fly with them again."
Cons: "Completely disorganized, no consideration for the elderly or infants. ALWAYS LATE! We had to be bussed to our plane and they kept up on the buss for 20 mins with no air It was so bad that one woman fainted on the bus!! Would never recommend this airline and I won’t be flying with them again."
Cons: "I have yet to have any complaints about volaris they are economical"
Pros: "Flight delay horrible ... almost missed my connecting flight ."
Cons: "Better connecting flights"
Cons: "Volaris airline didn’t even receive the confirmation of the flight I purchased"
Cons: "El equipaje"
Cons: "Everything. The plane was disgusting, garbage from the last flight. We were delayed too."
Cons: "Deliver bags"
Pros: "Horrible attitude and incompetent..did not properly tag luggage causing us to miss next 2 flight segments. DISASTER"
Pros: "The flight was delayed 2 hours"
Cons: "My suitcase was damage when I pick it up"
Cons: "The flight was almost 2 hours delayed"
Cons: "I didn’t even get a chance to take the flight. I realized my flight was for 12am the day I was supposed to leave within 2 hours of departure. I asked if I could get another flight was told no! I couldn’t even get a credit since I didn’t call within 3 hours of departure. I would not recommend!!!"
Cons: "Being timely"
Cons: "Give the drinks at least for free"
Pros: "El abordaje fue muy rapido"
Cons: "Que sean más puntuales"
Cons: "This schedule is not for me , is too late and is not even direct , I almost miss my connection to Mexico City ."
Cons: "Yes it could be better travel to complicated on Volaris"
Cons: "Not having to walk in the rain to terminal"
Pros: "Nothing really"
Cons: "Very bumpy flight"
Pros: "Efficient. Left late but arrived on time."
Cons: "No need to get to the gate 1hr30 before take off."
Cons: "Luggage delayed at least two hours. Waiting for it still! This is nuts."
Cons: "1 hour delayed, and luggage took 30 minutes to be available even though flight gate was very close"
Cons: "This flight was cancelled. They sent me an email asking me to call a phone number to get re-booked, but the number was unavailable for the two hours after the email was sent, and then when I finally got through later in the evening, I waited on hold for an hour, nobody picked up, and I eventually needed to move on with my life."
Cons: "It was 1 hour delayed"
Pros: "The movie selection."
Cons: "This was probably one of the worst flights I’ve ever had to deal with, the plane was 3 hours late causing me to miss my connection and having to buy a completely new flight. I’m very very displeased and they didn’t offer to help anyone get to gates with connections or for vouchers or refunds."
Pros: "Low prices and attractive flight schedules"
Cons: "Hard to keep track of all the additional fees. Very little legroom."
Cons: "No comments"
Cons: "The workers telling me I can’t listen to music"
Cons: "Everything ! That’s how bad it was."
Pros: "that i had a entire row for myself"
Cons: "they dont add the global entry number on your ticket like other airlines, therefore you cant get TSA pre check. The flight was delayed around 40 mins. When we got there, the bags took 30 mins to come out. There was a huge fight in the baggage claim from the flight before from NY. They wouldnt get their baggage and we were stalled."
Pros: "Easy reservation and economical"
Cons: "Nothing g I like it all"
Cons: "No legroom Very, very warm in the cabin"
Cons: "Everything. The flight was cancelled by Volaris at very short notice without offering an acceptable alternative. At great additional expense, I had to book an alternative flight with a different airline. What are you going to do to compensate me?"
Pros: "I only liked the price, the rest was awful"
Cons: "The system to check your baggage in wasn’t working and they had us standing in line for 40 min and when it finally started working, they couldn’t cope with so many (angry) customers."
Cons: "Delayed and they del even the wather"
Pros: "Buying the extra space is worth it."
Cons: "Volaris didn’t tell us what happened and didn’t tell us we were going to board late."
Cons: "The bad is the rules on the baggage"
Pros: "Well received and very helpful during check-in of luggage."
Cons: "They changed the boarding gate and i missed the announcement."
Pros: "Primera y ultima vez que volamos con Volaris. Espantosos asientos tan cerca de cada uno. Parece qur estan transportando animales."
Pros: "Everything done properly, not a single flaw."
Cons: "Both flights on Avianca Airlines were cancelled due to their pilots strike. MEX to BOG and BOG to UIO were both cancelled. I had to buy another ticket with short notice on another airline. Cost me a lot of money because of the short notice."
Cons: "Tiny seating space. Don't be fooled by the low starting price they have a bunch of hidden fees. Cero interest in helping costimers. There are openly after people's money. I never review anything unless is alarming. Go with interjet or Jetblue or anything else. Please listen, not BIAS on this one, fam."
Airlines flying from Kentucky to Mexico have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Kentucky to Mexico
Masks required on board, masks provided on flights from Kentucky to Mexico
Social distancing seating
Middle seats unavailable to book on flights from Kentucky to Mexico
Testing for antibodies, testing for symptoms for flights from Kentucky to Mexico
Waiving of change fees. Search flexible flights from Kentucky to Mexico