Daily cleaning, installation of cabin HEPA filters on flights from Kentucky to Nice
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Scores according to KAYAK customer reviews
Pros: "Are you kidding? Its BA. Nothing but the time and route were good."
Pros: "Quick flight and boarding"
Cons: "Late boarding , late to name the gate"
Pros: "The crew did their best to maintain morale."
Cons: "Considering this flight was delayed two and three quarters of an hour, and as we remained on board with no refreshments offered except a small glass of water during this time, it was not a pleasant experience."
Pros: "Flight 100% punctual, seats comfortable, cabin super clean, crew friendly and professional"
Pros: "My flight with Qantas was late and I missed the flight, they refused to move me to a later flight even though I had a paid ticket!"
Cons: "Kayak.com overwrote the passenger name with an incorrect name. Neither Kayak.com or lastminute.com could correct this which resulted in me losing approx. £600 and taking the issue to the small claims court."
Pros: "The crew was outstanding. They were regularly passing by with water & juice throughout the flight and were very friendly. A+ Also notably, they kept the cabin comfortable instead of the sweat lodge from my previous flight."
Cons: "I get that it’s Heathrow and not BA, but the random extra inspection process is super annoying. Nothing happens while you’re waiting in the terminal, then they pull you aside from group 2 as you board and before you know it you’re boarding back in group 5. If security used the time wisely, they could check 10x more people and not screw up the boarding process."
Cons: "The absurd delay and the fact that last row seats can’t be reclined and have no windows. Not a nice experience."
Cons: "My seat did not recline. There was no charger for a phone or screens to watch anything or WiFi on the flight."
Pros: "Nothing, airlines are garbage and getting worse"
Cons: "Ever increasing amount of seats in planes (but planes aren't by getting bigger), less legs space.. and prices going up year over year."
Cons: "Not even a drink of water for free on this flight. You can buy snacks and drinks however. No leg room."
Pros: "Usual BA trappings, efficient check in including automation"
Cons: "BA didn't put my bag on the flight, and didn't email me about it (asking me to fill out a form before departure) until an hour into the flight."
Pros: "Timing of flight. Gate not too distant at Gatwick.."
Cons: "The check in and seat allocation process is awful. Boarding was chaotic with passengers still standing as we rolled back (quite sensibly the pilot did not want to miss the slot). Sitting around rows 19/20 means that even on an a two hour flight, you risk attendants never reaching you with the trolley."
Pros: "Comfortable seat and ample legroom. Drink before takeoff."
Cons: "The uncertainty of whether I would have a seat at all."
Pros: "Check in too long for drop off bag otherwise quick boarding, flight early and bagage delivered very quickly"
Pros: "Care taken of passengers on trip from London to Boston was excellent amenities were what I have come to expect from BA."
Cons: "Trip from Boston to London lacked amenities and service"
Cons: "Delayed 1hr after having been rebooked on that flight"
Cons: "Announcement was made that flight was delayed for at least two hours and that delay might be longer or might be cancelled. Desk staff specifically said they would not help rebook until the 2 hour delay had passed. I bought a ticket on Delta amd actually flew to London."
Pros: "Can never underestimate safety and realiability of BA. Flight was smooth and I have no complaints"
Cons: "Food sucks. Stay with the Beef & potatoes. The Rice and chicken was terrible!!"
Cons: "I really couldn't move with the two fat pigs seated next to me as I had a window seat."
Pros: "Nice flight, great service."
Cons: "No complaints."
Pros: "Nice crew, more leg room"
Cons: "Food and even sodas are not free anymore"
Cons: "The airline overbooked my flight and I nearly wasn't allowed to board."
Pros: "The flight safety video and the crew were very helpful."
Cons: "No in flight entertainment"
Pros: "On time"
Cons: "Cramped tiny seat. Price of food & drinks."
Cons: "Not even a cup of coffee! WOW. they charge and nickle and dime you to death. I had to buy a seat to be guaranteed to sit next to my wife. the base price for the flight was reasonable but then they added extra charges that were almost 1/2 more. the baggage charge was high. If I have my choice would not fly BA again."
Pros: "Boarding was easy."
Cons: "My flight was delayed after we were already on the plane. We weren’t offered any complimentary snacks or beverages, most likely because it was a “short 2 1/2 hour flight.” Flight took longer than originally stated."
Pros: "Crew is super hospitable and nice"
Cons: "They lost my luggage after I asked when I checked it in LA and when I boarded in SD"
Pros: "crew was very welcoming which made our journey very comfortable"
Pros: "Service is great"
Cons: "Apathetic crew and service desk - missed flight with no automatic rebooking - I had to wait for two hours on arrival, then take a bus to a new airport and wait another 6 hours to get on a new flight. No upgrade, no compensation"
Cons: "I did not realize BA was now a no frills airline It's now "low cost service" at regular price"
Cons: "I tired to make an adjustments to my ticket but it's impossible without contacting Yayama. Will never use Yayama again."
Pros: "Food was ok"
Cons: "Waits, long wait for baggage, surly crew."
Pros: "Same as above"
Cons: "Same as above"
Pros: "The crew etc were all great as usual"
Cons: "On both flights there was limited or no options on sandwiches left and the yogurt in your brochure was available on neither of the flights."
Pros: "on time.."
Cons: "very busy no free tea coffee."
Pros: "Comfortable seats and good service"
Cons: "No USB port"
Cons: "The plane was too small/old. It was packed to the gills."
Pros: "On time"
Cons: "They have completely eliminated complimentary beverage service. Not even a glass of water!"
Pros: "On time"
Cons: "Minimal meal service for a tras atlantic flight"
Pros: "Great customer service"
Cons: "One of BA system was down which did delay us"
Pros: "Im 55 and slightly over weight getting a middle seat when the arm rests don't raise and seats so close together was a major issue getting in and out on such a long flight and I watched other women experiencing the same issue."
Cons: "Armrests to raise up 2 to 3 inches more between seat front to back. Especially if the persons in front of you have reclined there seats"
Pros: "The planes the people were very nice. Everything went smoothly"
Cons: "Horrible connections We were on the southern coast of Spain wanting to go to Southern coast city of Nice France. We had to fly to LONDON then to Nice. It included a 9.5 hour layover on London."
Cons: "very poor food and seats were particularly tight"
Cons: "Flight was canceled."
Pros: "The flight got us home"
Cons: "American Airlines, which ran the flight as B.A.'s partner, didn't give any reason for the on-ground delay, and acted as if we all should have expected to be an hour and a half late leaving the terminal. They offered very little information and didn't really care that we were so late leaving."
Pros: "While a bit pricey, the ability to upgrade when checking in allowed us a second chance at better comfort for the 10-hour flight. The plane was brand new and everything worked. The check-in crew, the flight crew, all were fantastic. The food was top notch and served in nice dishes."
Cons: "The screaming 8-year old in the Club World Cabin The lost Club World status when trying to check in to the lounge at LRH"
Cons: "Lost luggage. Took one hour waiting for my luggage in vain, and file the report of missing luggage."
Pros: "From checkin, to boarding, to the fly, to luggage collection - the staff were all friendly and helpful and the whole experience was without issue. The flight was comfortable, leaving a touch late and arriving 10 minutes early. I have no complaints at all and would be happy to fly Iberia Express again."
Cons: "If I had to find one thing that wasn't so good - it was the time it took for everyone to put their carry-on luggage in the overhead lockers although this is not the airline's issue but became their issue because it meant the boarding process took a while. As mentioned - only a minor issue."
Cons: "Not only was the flight hours late but there was practically no communication what was going on and what to expect."
Pros: "Smooth flight"
Cons: "It was delayed"
Pros: "The crew was polite"
Cons: "A canceled flight with poor rebooking and then another 90 minutes delay. 47 hours of travel from Israel to Cleveland"
Pros: "Loved the retrofitting work done on the 777-200 for atmosphere and head room. The flight crew were among the most accommodating I’ve experienced."
Cons: "Hanging flown on several wide bodied aircraft, it’s been my experience that the A330 has a much better coach experience than the 777 aircraft models. For me, it’s a matter of legroom. Fortunately, I didn’t have anyone next to me on the flight and was able to spread out a bit (I’m 6’5”!!) My only other complaint was that while this was booked as an Iberia flight, the flights were all serviced by American Airlines. Check-in, seat selection were all handled by American. It was a little confusing in the online check-in process, because for months, the AA app wouldn’t recognize anything but the return legs of the trip using the record locator provided by Expedia."
Cons: "Need more than 2 beverage services in 8 hour flight. Need air flow control at seat."
Pros: "Crew was great and seat was comfortable"
Cons: "Very poor signage to show where boarding groups 1, 2. 3 , & 4 were supposed to queue. Gate attendant nasty."
Cons: "Offer drinks, water"
Cons: "Phone chargers did not function"
Pros: "In time boarding"
Cons: "Free refreshments. Early travelers need at least coffee or tea. Especially when they have connecting flights and no time to stop and get a proper meal."
Pros: "Spacious plane."
Cons: "Very small plane, so much turbulence during flight. It was the worst."
Pros: "They have badest customer service becouse i want extended my way back to chicago they did not talk to me as customer but every time call they hand off the phone more then 3 times i will not fly again with this plane"
Cons: "To be honest, i feel like your pricing is very misleading. I was not prepared to pay $60 per bag in luggage fees. For an international flight, I believe your site should be much more clear in stating whether the fees paid will include luggage or not. I will consider other options in the future to avoid this unpleasant surprise at the airport."
Pros: "boarding is quick"
Cons: "crew push you hurry. and the space is too small."
Pros: "Food and entertainment were okay."
Cons: "Iberia was unable to ticket us all the way through to our final destination when we checked-in at our origin (Faro). We then had to go through an arduous process to get handwritten boarding passes in Madrid. This put us at the end of the line for boarding. Then the gate agent refused to let us board because the boarding passes Iberia customer service wrote and stamped didn’t have ticket # on ithem. The gate agent made it clear that it was all on me to go back to the agent at customer service to get it addressed and make it back in-time. The other passenger was my 80 year old mother who a I had to leave unaccompanied at the gate so i’d have some chance of running across the terminal and making it back in-time, which fortunately I did. The complete lack of interest in helping or even acknowledging that this was their mistake is the reason why I will never fly Iberia again."
Cons: "Leg room on Iberia flights is scarce, even though I'm only 5'7" tall. No snack or beverage service on a 2 1/2 hour flight."
Pros: "They made up time on the flight"
Cons: "This was already a makeup flight and it wasn’t efficient enough to help me"
Cons: "Short flight so no type of entertainment or drink/food service."
Cons: "See above."
Pros: "Nothing special"
Cons: "Nothing special"
Pros: "Flight to our destination: sat in exit row for extra cost. I was freezing cold and was told no extra blankets. Also staff were rude and unhelpful telling us to remove all things from the floor for take off and landing ( which i accept is the policy) but since we had nowhere to put them except on our laps (she’s, books, sweaters pocket book) as there is no seat in front for an exit row to put under. The staff member kept saying “up, up” motioning with her hand, but made no offer to assist us in finding overhead space. Upon our return flight, our pre booked exit row seats were switched on us right before boarding in a rude and matter of fact wayand my husband and I were separated one on either side of the aircraft. When we queried this, we were told it would be up to us to switch with the person sitting next to us. Overall very disappointing. I would not fly Iberia again."
Cons: "See above"
Pros: "On time, Very professional crew."
Cons: "Could not do online check-in."
Pros: "Arriving safely on time."
Cons: "Uncomfortable seats, unable to adjust temperature individually, huge temperature swings from hot to cold and back to hot, terrible food, impersonal crew service."
Pros: "I loved the Madrid airport!! Iberia out of Madrid is lovely."
Cons: "Seats too close together for any kind of comfort level"
Pros: "Entertainment was nice and the rise was very smooth."
Pros: "Great flight overall. Good food, pleasant crew. Easy boarding process"
Cons: "they had fancy touch screen TVs that at the beginning of the trip showed all the movie options... They then never activated during the entire transatlantic flight after takeoff."
Cons: "My flight was cancelled due to weather. BA could not rebook me to get me to Seville in time for my meetings."
Pros: "Emergency exit seats. Very narrow though."
Cons: "I don't know what they served us. I wouldn't call that food. Breakfast was even more depressing than dinner. No entertainment system, except those collective screens – everybody needs to watch the same movie. Staff was rude and flight was 2 and half hours LATE."
Pros: "Good and beverage selection was great"
Cons: "Delayed departure I'm 6'4" and business seat is small Also crew should improve kindness and attention."
Cons: "Lost luggage, hot plane, charged for water"
Pros: "Seats were comfortable, excellent movie selection, ample leg room, clean and new plane, staff was attentive."
Cons: "Food was average, foot rests were hard to operate, alcohol selection was scant, only beer and wine are complimentary, you must pay for spirits in premium economy"
Cons: "My ticket said operated by British Airways so after an hour of standing in line - why there were two agents baffles me-- I was told to go stand in the Iberia one. I went to a kiosk and it didn't recognize my flight, so I finally got ahold of someone. The night before I was unable to check in because their site had crashed, so there was no way for me to know where to go."
Pros: "Very comfortable and friendly crew."
Cons: "They start boarding on time, but inexplicably kept people waiting on the jetbridge and did not allow anyone to actually pass through the airplane doors."
Pros: "service on the flight was excellent pilot helpful and informative about weather and delays"
Cons: "once we got to the airport (JFK)- Iberia ran the flight, we waited over 3 hours (yes 3 hours) for our luggage with very little information about why it was delayed some said security, some said weather we got announcement that it would be there in 15 min then monmentarily but we still waited 2 more hours this experience- esp the poor information in addition to the wait really tainted my expereince. I would not fly Iberia again and recommend that FinnAir not affiliate with them"
Pros: "Reasonably good service. They might be good for their local / domestic customers. They need to improve their service standards to match global air travelers"
Pros: "We didn't crash."
Cons: "No priority lane for frequent flyers at MAD, no lounge at IBZ to use if your return is on BA (thought that was the same company?) Rude employees. Flight still not credited to AA 6 months later."
Cons: "I ordered a kosher meal and did not get it. I had nothing to eat for 15 hours"
Pros: "On-time with excellent service. Clean."
Cons: "TV/movie screen was not working."
Cons: "It was cancelled"
Pros: "On time and no hassles"
Cons: "The plan was dirty inside when we board, it was not cleaned"
Pros: "Great selection of movies. Got food and was able to sleep some."
Cons: "had a booked flight from madrid to gatwick, london and connection the next day at 11 am to Tampa US. We were at the airport at 1500. Flight was supposed to board at 1820 and leave at 1850. When checking the board, the flight's boarding was anticipated to 1810. We were at the gate at 1815 and there was an electronic sign signaling "boarding". However there was no personal, no line of waiting passengers and no plane. Upon checking we were told that the plane had already left. (this was at 1828). The only way to make our connection in london was a flight to Heathrow later with BA. Then we had to get a taxi to get to gatwick. Will never fly Iberia again."
Pros: "Quick flight and crew was nice."
Cons: "Connecting flight still had security checked that almost made us late and the airline boarded fhe plane early since the flight was not full. Food was not served and entertainment was not available."
Pros: "Cres was great and the food"
Cons: "Flight was 4:30 hour late"
Pros: "Enternainment selections were ok."
Cons: "Flight attendants were not helpful, indeed they were dismissive. I asked one for ice and she told me they had no ice. Bullocks."
Pros: "Good crew"
Cons: "No wifi"
Cons: "The WiFi did not work the entire flight (4 hours from Chicago to Seattle) and despite passengers inquiring multiple times, we were never informed whether to expect it to start working or not. Streaming TV was also poor quality on the United app."
Pros: "The crew was friendly and helpful."
Cons: "I have no complaints!"
Pros: "Crew amazing, smooth flight and on-time"
Cons: "Legroom and the fact that there is even s lower version of economy now! Yikes"
Pros: "Delayed, rude staff"
Pros: "On time departure & arrival"
Pros: "Pleasant flight crew and comfy seats, even in coach."
Pros: "They did allow myself and children to board earlier 5/4."
Pros: "Legitimately, nothing was liked."
Cons: "My plane broke, worked multiple mechanicals, returned to the gate, my severely delayed departure caused all my connections to be missed thus creating more compounded issues. HUGE HUGE headache. Almost forgot, I'm still missing my luggage 2 whole days later."
Cons: "I missed it due to weather difficulties, there was nothing in compensation."
Pros: "Arrived early, short layover. The plane to Hawaii was much more comfortable"
Cons: "Being cramped in the middle on the plane to Denver"
Pros: "The space on the plane, we left on timeand arrived early and I was able to sit by myself."
Cons: "One of the stewardesses spoke very harshly to me. I felt very embarrassed and offended."
Pros: "At least UA rebooked me next day no charge."
Cons: "Had to cancel trip until next day due to initial flight so delayed I would have missed connection in Denver. Since UA claimed was weather related, I woulda been responsible for hotel."
Cons: "The delay!!!"
Cons: "service, custumer attn comunication"
Cons: "Cancelled the flight two hours before departure. Weren't apologetic."
Cons: "Had to pay for entertainment. This was my 50th flight this year and first time any airline has no free entertainment. Probably will boycott united on future flights"
Pros: "Comfortable seats, the complimentary wine and beer, the service, the movies!"
Cons: "The flights was delayed, but it worked OK for our schedule this time."
Pros: "On time. Tasty eats. Good crew"
Cons: "Sound in the movies is sub-par"
Pros: "Polite and friendly staff."
Pros: "I overslept my flight and United was able to find the next available flight into Denver which helped me tremendously. The guy on the phone was very pleasant and helped so much."
Cons: "Boarding was disorganized and hard to understand. Flight was delayed because of paperwork that wasn't signed, which caused me to miss my connecting flight."
Pros: "Charging availability for my devices on board."
Cons: "No wifi available!"
Pros: "All perfect! Amazing how much nicer flight staff was!!"
Pros: "There is no food essentially. No entertainment unless you have your own electronic hand-held device."
Cons: "See above."
Cons: "The plane wasn't very clean. And I might have liked another option besides a weird trail mix for a snack."
Cons: "It was freezing on the plane."
Cons: "Seats are too close."
Pros: "The Embraer ERJ-170 has comfortable seats!"
Cons: "More leg room"
Pros: "Notifications of flights, easy check in .... United is wonderful"
Pros: "The crew was great."
Cons: "We had a long delay with the cabin so I missed my next flight."
Cons: "I will never ever book a trip through Kayak again. You basically extorted money from me. Terrible experience. Customer service is terrible. The agent priceline is a terrible company, extremely unhelpful. I could not be more dissatisfied with your company."
Cons: "There was a delay with the flight. I wish there had been earlier communication about what was going on, i.e. Why it was delayed, how long will the delay be."
Pros: "The flight itself was fine. Check in at the airport with United was terrible. The United agent on duty (Sandra Mcelroy) was rude, slow to process us, extremely inattentive. She either didn't know how to or was unwilling to verify our infant in arms' ticket, check our baggage, or receive a cash payment for our checked bags after she sent us to the kiosk for a third time. She never greeted us and only addressed us when absolutely necessary but had plenty of time to talk with her coworkers. It took nearly an hour for her to process our check in. She actually made another customer cry."
Cons: "I didn't like hearing the overhead storage will soon cost."
Pros: "The seats were comfortable and spacious place were awesome :) The snack was very good, the best I had so far while flying. Service was great :)"
Cons: "I didn't like that because I was 4th group to get in the plane, all the space above my seat was full and I had to go put my carry-on quite further down. It didn't cause me any problem because my connection flight had a long layover, but if had not been, I could have been late."
Pros: "I was very nervous, but the flight attendant made me feel at ease."
Pros: "On time!"
Cons: "Old plane- lots of noises/raddles. Flight attendant not especially friendly, but that's ok? Wish United went direct from Louisville to Ft Myers. Need to add trip to Frequent Flyer Account"
Pros: "The point where I got off the plane forever"
Cons: "Literally every thing else"
Pros: "Got us to SFO early crew was good."
Cons: "Held up at check in because of understaffing. Long TSA line. When we finally got to gate wouldn't let us board. Then agent was extremely rude about putting us on a different flight. Have always flown Delta and am sorry I ever strayed. It will never happen again."
Pros: "service was great"
Cons: "There was no air circulating on the plane the entire flight. The plane was over 90 degrees when we got on. Everyone on the flight asked for the air to be on and we were told it was. No air was coming out of the vents. Horrible flight."
Pros: "Crew was friendly"
Cons: "A lot of turbulence for the 1st hour of flight"
Pros: "Every time the winds shift south they get delayed or cancel flights to smaller airports."
Cons: "Multiple gate shifts, lack of communication with customer. Blaming flight cancellation on weather at destination when that wasn't the case at all. Geez don't lie it's not necessary! Had to take flight to Portland extra two hours of ground travel. No reimbursement. Weather issue you can't blame us. Funny the 737 had no issues departing SFO to PDX."
Pros: "The piolets and staff were kimd"
Cons: "The airline kept delaying and canceling the flights with little to no notification, resulting in people missing work, connecting flights, and other important situations. there weren't many employees working at the airport to assist the people who were in unfortunate situations involving the flight, including myself. Overall it was a poor experience flying with United airlines, but that won't stop me from future planning."
Pros: "It was a pleasant surprise to find out I had a choice of movies to watch on my iPhone. Be sure to install the United Airlines App so that you can take advantage of this service."
Cons: "We were among the last 10 people to board and with the small plane size we had to gate check bags, but not a big deal."
Cons: "See above"
Pros: "The flight attendants were great!"
Cons: "If you can tell that overhead storage space is going to be full so much as to pass out the green tags to check at the gate, why not just insist upon it? Instead of making me walk all the way to the back of the airplane and then having to walk all the way back to the front with the bag. Not everyone is familiar with all of your procedures without any explanation for them."
Airlines flying from Kentucky to Nice have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Kentucky to Nice
Masks required on board, masks provided on flights from Kentucky to Nice
Social distancing seating
Middle seats unavailable to book on flights from Kentucky to Nice
Testing for antibodies, testing for symptoms for flights from Kentucky to Nice
Waiving of change fees. Search flexible flights from Kentucky to Nice