Daily cleaning, installation of cabin HEPA filters on flights from Kentucky to Tokyo Narita Airport
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Scores according to KAYAK customer reviews
Pros: "Was able to get to get to Narita Airport."
Cons: "Okay and not any issues."
Cons: "Entertaining in English"
Pros: "Very comfortable and nice atmosphere"
Pros: "Felt welcomed"
Cons: "Just felt a little cramped but not to bad"
Pros: "They were very accommodating and helped ensure a good travel experience (first time traveling with a young child)."
Cons: "very poor communication of information"
Pros: "Very friendly and polite. Very helpful and on time."
Pros: "They were every where all the time! No sitting around in the back like most airlines. Movies Hallie and many first run and Oscar nominated."
Pros: "The crackers design beside the meal and different colors of the sleepers."
Cons: "Ear phone is not so comfortable!"
Pros: "Polite friendly and attentive Staff. From checking in to inflight."
Cons: "No complaints! Not even one!"
Pros: "Great service."
Pros: "Excellent and original Japanese meals"
Cons: "Everything was great!"
Pros: "Quick boarding, great staff, and a smooth ride on 787 dreamliner."
Cons: "Entertainment system went down but the staff fixed it."
Cons: "I wasn't able to pre-select my seat."
Pros: "The legroom is comfortable for a tall person."
Pros: "Very nice airplane with new technology"
Pros: "Movie choices"
Cons: "Too small, too hot. Not enough air conditioning. China air was better. Only one meal choice. No choice for vegetarians or allergies. Didn't warn about the rain, stairs were slippery"
Cons: "Airplan so old and ac not work super hot."
Pros: "All was efficient but no standout"
Cons: "Nothing was bad enough to mention this column"
Cons: "Leg room"
Cons: "Didn't get to go. Thanks for selling me worthless insurance."
Pros: "Curteous and pleasant."
Cons: "All packed the plane. Tight."
Pros: "cost performance"
Cons: "non-flat seat"
Pros: "Great staff and washlet toilets on board."
Cons: "I ended boarding last not one of the first as other airlines."
Pros: "Last minute accommodation for Muslim meal was awesome!"
Cons: "Transit in NRT was too short! Didn't give me time to buy souvenirs.."
Cons: "being moved"
Pros: "Always on time!"
Cons: "Everything is perfect."
Pros: "The bathroom is super clean."
Cons: "Maybe you can make some alterations with your meal offerings."
Pros: "on time"
Cons: "We couldn't land in Narita due to bad weather, so we did emergency landing to Haneda to refuel and go back to Narita. But after we got off in Narita, the immigration is chaos. Nobody arranging it and people just going wild, nobody knows where the line should begin. We spent 2 hours plus in the imigration line. So from the scheduled time to arrive at Tokyo 5pm, we get to our Hotel at 2am. Good job Narita airport!"
Pros: "Foods are good, crews are good."
Pros: "The crew were cooperative and the supplies were good"
Cons: "The chairs were not comfortable and the toilets were so dirty"
Pros: "A sense of quiet efficiency. On time and courteous."
Cons: "Very slow boarding process in Itami"
Pros: "There was a huge check-in line but it went quickly because they had 8-10 ticket agents with luggage 'helpers' for the agents. Of course there was a problem with my reservation that they had never seen before which manifested itself by them not being able to print my boarding pass. They called Tokyo and were told that they had never seen my problem before either. Anyway, the ticketing supervisor stayed with me for 45 minutes until they could over come the problem. I would be a rich man if I had a nickel for every 'So-sorry' I got that day."
Cons: "Air temperature was super hot and uncomfortable."
Pros: "I was treated like an important customer. Many airlines do not do this."
Pros: "Just okay."
Cons: "Som studies need more experience to customers"
Cons: "Boarding was not done by numbers or range of numbers."
Pros: "Very comfortable with delicious meal!!"
Cons: "Add a low carb meal option"
Cons: "Five delays and three gate changes are not cool"
Cons: "Seat padding - seat was a bit firm"
Cons: "ANA changed my selected aisle seat to middle one without explanation. It never happens when I fly with United."
Cons: "Salad and fruit came Frozen"
Pros: "The time is on time ."
Pros: "The attendants are all courteous and respectful."
Cons: "late again and hot in the cabin. sat on the runway for a while again"
Pros: "more new movies will be better"
Pros: "ANA from Tokyo to Jakarta, ANA- Jakarta to Tokyo."
Pros: "Meals are excellent at Nippon, stewardesses so helpful and charming."
Pros: "Everything was fantastic (except that I didn’t watch or listen to any of the entertainment"
Cons: "Width of the seat for me was bit tight when in a flat bed position."
Cons: "Delayed 2 hours and people where freezing in terminal. They eventually brought blankets and snacks."
Pros: "Love everthing."
Cons: "Delay 4h+ while passangers stay inside aircraft. No firm information, information keep changing. Crazy!"
Pros: "The landing was very smooth. I have motion sickness and usually the landing gets me really sick. However I was okay for this one."
Pros: "Everything is perfect!"
Pros: "The large windows on the 787 are really a big plus for someone like me who likes to look out the window. To have the added ability to dim the window progressively is just too cool. Even if the sun is bright, you can still look out and enjoy the view. I love this feature of the 787 and am always a little disappointed when I'm back in any other aircraft."
Pros: "The big screen Tvs"
Pros: "The stewardesses were always smiling and very engaging!"
Pros: "Newplane, excerlent crews"
Cons: "Very nice services"
Pros: "Friendly and helpful stewardess"
Cons: "Seats could be more comfortable."
Pros: "The middle seats were seperated, so I had my own arm rests"
Pros: "highly efficient processes on ground (Narita airport), clean and enough space in airplane, exteremely supportive and polite staff"
Cons: "Not ok"
Cons: "Limited movie and news programs"
Pros: "Very nice and pleasant staff"
Pros: "Cabin comfort"
Cons: "Only two Hindi movie"
Cons: "can't think of any.!"
Pros: "Once again friendly and very helpful"
Pros: "staff was very nice and helpful"
Cons: "movies were not sp good"
Cons: "Headset wasn't working propperly."
Cons: "Long security lines"
Pros: "Staff pleasant"
Cons: "Entertainment could be improved"
Pros: "Great comfort."
Cons: "Limited entertainment compared to other airlines."
Pros: "Very comfortable and nice lighting. Not too bright"
Cons: "The overhead light is too far up and when I turn on the light it's lightning up more than just my seat. Other people beside me are sleeping and it's too bright to turn on the light."
Pros: "We were the first to be there in line in wheelchair yet we were the last to be assisted."
Pros: "Legroom and cabin ambience"
Cons: "Food options were very similar. And the pre-made meals are hit or miss"
Pros: "Luxury, comfort and hospitality"
Pros: "Q Suite business seats are the best with excellent service & delicious variety of meals."
Cons: "Nothing. Every thing was great!"
Pros: "Nice airplane, great crew."
Cons: "Beef stroganoff was terrible"
Pros: "Excellent crew and food."
Cons: "No WiFi."
Cons: "There was a person name Manzoor at Lahore airport working with Qatar Airways ticketing he was asking me to pay him $50 to help me get boarding pass. i will also contact Qatar Airways about this incident if this issue is not going to forward to the airline please let me know."
Pros: "all nice"
Cons: "nothing but avoid bread"
Pros: "Polite crew, food was pretty good."
Cons: "Did not have the duty free item I pre-ordered. I asked the crew 4 times about it, four times because they said that they would check but they never got back to me to tell me that it was out of stock; until I pressed the issue."
Pros: "Faultless as per usual QA flights"
Pros: "I was met with a warm smile which made me feel welcome. The staff were friendly and professional. Even though it was a full flight, I did not just feel like a number, top airline. I will choice them again."
Cons: "Theyt cancelled my trip"
Pros: "Food was better. Seating was comfortable."
Pros: "great staff"
Cons: "Some of the head phone are not working at all...."
Cons: "Everything was disappointing"
Pros: "Good, drinks, service and entertainment system."
Pros: "Beautiful airplane with an incredibly hospitable staff. Food was delicious, seats were spacious and comfortable. Couldn’t ask for a better 14-hour flight!"
Cons: "Extremely small leg pitch"
Pros: "I like everything about the flight"
Cons: "Everything was ok"
Pros: "Not much except the on board crew are nice."
Cons: "The first flight from KTM the TV didn't work and I didn't fit into the seat. The most uncomfortable seat in a long time. The second flight from Doh to JFK was not good. I was put through 3 security checks when I already went through security in KTM. On the 3rd check my Dutyfree whiskey was taken from me because they would not let me take it in my carry on. They said I could take it if I checked my carry on bag (one backpack). My carry on has everything I need for a 16 hour flight. Plus, I had my very expensive camera gear in there too so I could not do this. This was unfair and Qatar needs to step up and return my Dutyfree whiskey and reimburse for the flight without TV. I will never suggest Qatar to anyone."
Pros: "Crew was very accommodating."
Cons: "Nothing to report."
Pros: "Flight was on time. Excellent price. When comparing the flight from Manila to Doha and Doha to Philadelphia. The flight to Philadelphia was excellent,superior due to the crew and aircraft."
Cons: "Waiting area at the Manila gate was over crowed, needed to sit on the floor. The entertainment system on the 777 was hard to operate, slow to respond."
Pros: "Not much really."
Cons: "The air craft was old, I was sitting on the exit row and the screen was loose and the window on the exit row was leaking. The food was bad and the service was poor. The flight attendant kept on forcing things on me rather than asking me what I wanted."
Pros: "Good legroom, friendly crew."
Pros: "Doha airport is easy to move through; They put me in an exit row behind a bulkhead has plenty of legroom."
Cons: "Reading light wasn't aimed properly, and there was nowhere to put anything because of it being an exit row behind a bulkhead. That meant, that I had to hold anything I wanted during take-off, and landing, and the entertainment system had to be stowed during those times as well, so I couldn't even listen to music as the only controls were the touchscreen."
Cons: "It's been more than 50 hours and I still haven't received both of my checked in luggage"
Pros: "Service is fantastic. Comfort in business class. Great food. You can't ask for nothing better. The lounge in Doha is breath taking."
Pros: "Great on board bar"
Pros: "Comfort and cleanliness."
Cons: "We were packed like sardines, it was very uncomfortable. And, by the time they got to me, they were out of the fish I wanted for my meal."
Pros: "The food was the best airline food out there. Also, the regular economy seats recline more than other airlines."
Cons: "The boarding process was chaotic. There was. O system to the boarding and it made for a lot of pushing to get in line."
Pros: "Crew, food."
Cons: "Lack of communication. Flight was two hours late from Boston to Doha. Not once were we told about the length of delay or what we need to do about connecting flights. And toilets were very smelly right from the start as it seemed that itinerary has seeped into the floor over time. And there were only two items as a main course and one of them in very small quantity. I was told that too many veg main courses were loaded by mistake and very few non veg."
Pros: "The plane number one is very good but the onther one to cairo is good not like the first"
Pros: "A couple more inches leg room than most airlines was welcome, They airline and crew were very good and the Doha airport very nice."
Pros: "-Great selection of movies, Ted talks, and games to view on individual screens, headphones were provided. - Blankets and pillows were provided to everyone, along with a kit with toothbrush, toothpaste, socks, and eye mask. - Adjustable head rest. - Nice to have wifi, although only 15 minutes is free."
Cons: "- Tiny, cramped seats and aisles. I'd heard the Quatar has more leg room than other airlines. This is definitely not true. If the person in front of me reclined all the way, they crushed my knees and I'm only 5'7". - Seat cushions are thin and hard. - baggage check in took a very long time; about 45-60"
Pros: "Nice and spacious aircraft."
Cons: "Some confusion on Hindu meal and vegetarian meals."
Pros: "I had a great experience with overall trip."
Cons: "I was not very impressed with hostesses service. on the second leg of the trip. The boarding process was not organized at all. We have zone numbers but people just boarded at first come first served basis"
Pros: "I liked everything about it."
Cons: "My trip was to long but it wasn't there fault. I was so tired."
Pros: "ALMOST EVERTHING"
Pros: "Excellent service and aircraft! Top tier entertainment and food and wine."
Pros: "The flight service was great. We had a slight delay on the way back to Doha from Heathrow but they made up for it by getting us through security faster so I didn't miss my flight to Tokyo. Overall the timing was excellent and I got home without having to fork out any extra money."
Cons: "Song selections"
Pros: "Absolutely nothing!!!!!"
Cons: "Again, our flight was cancelled without notification!!!!!"
Cons: "Seriously, the service of Qatar Airways was horrendous in Uganda. Ridiculous. Could NOT give a worse review. Would 100% NOY recommend this airline. EVER."
Pros: "The flight attendants were very nice and friendly. Qatar airlines also provided tons of food. Lastly the tv/games was a good source of entertainment."
Cons: "Flight attendants raising shades so that light was in your face. Blocking aisles near bathrooms"
Cons: "Time of flight"
Pros: "Very nice crew, quickly boarded and smooth flight!"
Pros: "Crew was great"
Cons: "Last second gate change was confusing and poorly communicated"
Pros: "Crew, movies, comfort"
Pros: "Crew was super helpful and very accomodating"
Cons: "Can’t think of anything. A few times I’ve flown Delta, the service has improved. Having helpful staff on board is very important . Years ago it was very unpleasant to fly Delta because of rude flight attendants especially on us domestic flights. Hopefully that has all changed. Especially the older crew. If they can’t stand doing better customer service they need to retire . Happy to fly Delta and will let people know."
Cons: "Seats are tight"
Cons: "No ear plugs in my amenity kit??"
Cons: "Needed assistance for limited mobility to make connections at ATL was not provided. Caused us to miss connections and had two falls trying to get around. Air France was terrible. Very limited food and beverage service left us hungry and thirsty on 7 to 10 hour flights."
Pros: "Smooth landing"
Cons: "Boarding should be more organized"
Cons: "Excellent service"
Pros: "Flight was comfortable and smooth all the way"
Cons: "Tastier food options"
Pros: "Amazing crew and food and entertainment selection!"
Cons: "Honestly nothing it was perfect"
Pros: "I love having a crossword puzzle and lots of fun things to watch."
Cons: "Seats were a little rickety, and one didn't recline properly."
Pros: "The flight was comfortable"
Cons: "It got delayed multiple times."
Pros: "Delta crews are very friendly and helpful. Seats are 'good' on the E175 plane - better than the cramped CRJ200 on some other short flights. We boarded early, left a little early and arrived early. Nothing to complain about, except maybe a crying baby behind me, but that's not Delta's fault. :)"
Cons: "Delta One screens are a bit small."
Pros: "The crew at the checking counters were very accommodating. Knowing that I had requested a wheelchair, they changed my seat to one that was closer to the door."
Cons: "The flight attendants in my could have been more visible other than just during the food service time."
Pros: "Clean plane. Excellent service flt DL0295 our flight attendant (Nancy, sorry didn’t get her last name) was fantastic."
Pros: "Crew were attentive and the food service schedule was helpful in making the time pass. wonderfully generous pours on the complimentary wine service"
Cons: "Food was really just gooey goo."
Pros: "they let me drink the whole can of soda..."
Cons: "turn lights on during service. be friendlier. allow to purchase seats anywhere BESIDES the middle seat. seriously?"
Pros: "Crew was very friendly for the most part. There seems to be a chance in the way they interact with customers. It's noticeable. The food still is not bad, not great. Drink selection was pretty extensive and impressive. Free wifi for messaging apps is great."
Cons: "Electrical plug is right at your knee level. Bread is rock hard an inedible. Plane felt very dry compared to other Delta planes. Would be good to know when the Wifi will be off (as it is off as we "approach the North Pole"). I wish we didn't have to repack bags that are over 52lb."
Cons: "Touch screen not very sensitive, required a lot of tapping to click."
Pros: "Super friendly staf, big enough seat, good enough food, enough room for luggage."
Cons: "Seat was smaller than EVA and food not quite as good."
Pros: "I like flying delta. They always serve drinks first"
Cons: "It’s such a long flight. Not your fault."
Pros: "This is what airlines used to be like. The food and quantity were excellent. Too bad these services aren’t offered on domestic flights. We had a snack or meal every couple hours with plenty of drinks. The legroom was ample and comfortable."
Cons: "Gave confusing instructions on transfer"
Pros: "The pilot, Mr. Howes, I believe, came out and personally thanked everyone for flying Delta. It was a nice touch to see the actual pilot that was flying and me home and that he shared his gratitude. Go DELTA!!"
Cons: "Seating poor — crowded and little leg room"
Pros: "Helpful staff"
Cons: "I didn’t have anything negative to report regarding this flight."
Pros: "No issues"
Pros: "I didn't realize there was a 20 hour transit time in Portland. Delta wanted $330 to change the tickets. I could buy a new Delta ticket for $179. Bought a new Alaska Air ticket for $107"
Cons: "Trying to get an answer to this problem"
Cons: "There really needs to be a way the airlines can better make seating assignments. I was in a window seat and the woman in the middle seat was so large that her arms took all of the arm rest and some of my seat area. Even crossing my arms I was unable to not have her arm up against me."
Cons: "No upgrade"
Pros: "Vivian and her coworkers were fantastic!"
Cons: "Old cramped untidy and limited drink service"
Pros: "They had available seats on an earlier flight and I was able to get home super quick! My checked bag also made it which was great!"
Pros: "liked the pods in delta one"
Cons: "wish the pods were a little longer for sleeping. it your 6'1 or taller you can't completely stretch out"
Pros: "Good service. Friendly staff. Jet bridge in NRT."
Cons: "Never got a boarding drink; No jet bridge in Shanghai."
Pros: "Let’s face it-no one likes a 14 hour flight. But the staff was great, food pretty good, movies flew by and we arrived early and happy and bags at baggage claim by the time we got"
Pros: "Good crews"
Pros: "Boarding was quick and efficient. Landed early!"
Cons: "Food was Meh but fine"
Pros: "Smooth flight."
Pros: "Left on time, plane was clean and arrived early"
Cons: "*Again, my first choice of main off the menu, in Delta One, had run out. *Not a fan of the Delta One seats."
Pros: "Very friendly staff and the onboard meals were surprisingly good. Korean Air may quite possibly be my favorite airline."
Pros: "Nice crew, good entertainment"
Cons: ""Upgraded" from an aisle seat to middle seat between two heavy people, very uncomfortable even in comfort plus."
Pros: "Delta crews are the best in the US, very competent and they know how to take care of you."
Cons: "Flight delays. And their lousy air miles program which has become very difficult to redeem for travel. Sky miles has become very terrible. Planning to switch my loyalty program"
Pros: "Nothing. Delta sucks!"
Cons: "Poor management prior boarding"
Pros: "I liked the price of the ticket."
Cons: "In comparison to Korean Air, which I often use for overseas travel, Delta doesn't quite measure up. The overall performance and professionalism is lower."
Cons: "Individual seat space is small, nor do seats recline much."
Pros: "*departed and arrived on time. *the only male flight attendant was full of smiles and friendly to everyone."
Cons: "The Two female flight attendants standing just behind business class giving the safety demo need to be more professional and take it seriously. They were chatting back n forth, rolling eyes, and didn't fully show how to use the life jacket or oxygen mask."
Cons: "flight didn't even happen"
Pros: "Everything great"
Pros: "I was in first class this time. The seat was comfortable for the flight of roughly 2-1/2 hours. We were served a continental breakfast that was filling and healthy with cereal, fresh fruit, Brie, soft crackers and yogurt. I'd rather have something simple but satisfying than something overcomplicated and possibly not that good. The crew was polite and efficient. I did have to use the lavatory at one point and I was happy that it was clean."
Cons: "The entertainment system was down, but it wasn't American - it was gogoflight or whatever it's called. I ended up listening to my Audible so it turned out alright, but on a 2+ hour flight, it could have been frustrating."
Pros: "Lots of entertainment choices and regular food and beverage available"
Cons: "Boarding took so long and only 2 spots they were allowing entry and one person was there for 10 minutes so essentially had 1 window And not the friendliest staff"
Pros: "Great crew with positive attitude. Boarding was non chaotic and plane was clean and new."
Cons: "Food could be much better"
Pros: "Crew was nice but flight was delayed due to maintenance so I’m still stuck at the airport here and no vouchers for anything."
Cons: "Flight would’ve been on time"
Cons: "We had to wait for a flight attendant in Louisville going to Chicago, which made us a little late to OHare. Then we had to wait at OHare for another plane to leave. I ran from the one set of gates to the other, but I missed the boarding, even though the plane was still there. I was extremely disappo"
Pros: "Would’ve loved if the flight from Louisville to Charlotte weren’t delayed 2 hours for mechanical reasons!"
Cons: "The flight could’ve waited for us instead of leaving on time for Allentown!"
Pros: "This was Japan airline and the crew were very respectful and responsive and food was amazing"
Cons: "The entertainment selection could have been better"
Cons: "Seat comfort"
Pros: "Boarding at Springfield was fast and simple. The check-in agent were friendly and efficient. I especially appreciated that the flight arrived early into Dallas. I had a little more time to find lunch before my next flight."
Cons: "Cancelled flight"
Pros: "Was surprised at the selection of movies and music"
Cons: "Hard to be comfortable in economy, but it sufficed"
Pros: "Entertainment and crew"
Cons: "Not much room to move around for such a big trip"
Pros: "The amount of things to keep you entertained for the long flight"
Cons: "I had to have my seat up the entire route so that made a very uncomfortable flight was never able to really rest"
Pros: "Amazing entertainment selection, comfortable."
Cons: "had to take another flight, ticket agent was able to change me to a different flight on JAL. however, JAL could not access the ticket info and ticket agent would not take my payment. result was missing that flight, ticket manager told me it's my fault and tough luck no refund. American airlines told me the same, ended up losing my money for the ticket purchase. i booked another new flight with another airline direct. worst experience in my life using kayak."
Cons: "Departed late and missed connection due to an overage of fuel. The crew took an additional 45 minutes to defuel the plane of 8000 gallons. Wth?! Have to stay overnight in Chicago now."
Cons: "After being delayed without any explanation, I was told that I would not have my purchased 1st Class seat. To add to that I received no service In economy."
Pros: "The food and seat back entertainment were great, as well as the staff"
Cons: "Legroom was borderline inhumane, as a 5'10"adult I don't think it's too crazy to ask for a little more space on a 12+ hour flight. Good luck sleeping"
Pros: "The service was above and beyond expectations. Seats in economy are roomier than I'm used to. There was also many movies to choose from for in air entertainment. Food was delicious. Will fly Japan Airlines again in the future."
Cons: "I loved everything"
Pros: "Great food, professional conduct"
Cons: "Couldn't control window tint after we left California"
Cons: "one staff member was extremely rude when asked for another beverage."
Pros: "We were seated in economy but we had a pretty good flight. The only rough part was the fact that it was 10 hours of sitting, and that was due to the destination not AA's service. As someone who is used to United and Delta for flying, I felt that the service offered kinda rocked."
Pros: "Everyone was friendly"
Cons: "Very tight fit."
Pros: "Entertainment was great. I really liked the touch screens on the chairbacks. Food was fine for airplane food. It came more than I expected. Get sandwiches over the meals, they are better quality. A vegetarian guy had a hard time but the crew tried to help him out. Comfort was ok for a 13 hour trip. The chairs are not really the best and my back hurt after a while. Make sure you stretch! Crew was nice except for one lady. But she wasent rude just... non responsive. Other members were fantastic though. Boarding was very painless."
Cons: "Veggies and salads: gross - should have been blanched. Mid- flight snack was literally frozen. The meat had ice crystals!"
Cons: "There was a problem with the plane and we were stuck with very warm conditions for 2 hours and 40 minutes before we took flight."
Cons: "Switch our seats that we paid extra to reserve, was not a fan of this! Internet also didn't work after we paid for it. However they did make things right already."
Pros: "Everyone was so helpful. The flight was very quiet and peaceful."
Cons: "A lady in AA counter at AA DFW counter. She was rude and not helpful. at all."
Pros: "Gate crew provided frequent updates about the nature and duration of our substantial delay in takeoff. Polite and efficient crew"
Cons: "2.5-hour delay caused me to miss connection in Tokyo. Boarding took a long time. Nearly one hour for my suitcase to emerge on carousel, well after all other bags. Legroom minimum in coach. Sandwich for the snack was frozen in the middle."
Pros: "Everything was fine except it was inexplicably late!"
Cons: "It was over 30mins late for no reason!"
Pros: "Customer services was good."
Cons: "Seat was too small,food was disappointed."
Pros: "Great choices of entertainment that made the flight very enjoyable"
Pros: "Flight staff was friendly."
Cons: "Complainers. Shame on the parents who raised such pretentious a--holes."
Pros: "Crews are very friendly, thank you"
Pros: "There was quite a large selection of movies. New releases to old classics. All free."
Cons: "Boarding was delayed by a few hours due to mechanical issues but they did give us free food and drinks once we were on the plane."
Pros: "The seats were comfortable. The flight attendants were courteous."
Cons: "The food was not too good."
Pros: "Selection of movies was excellent. I requested vegetarian meals, which were good, although not filling. Thankfully the flight was not crowded and we were able to get a row to ourselves. Flight attendants were very nice. Appreciated the frequent beverage offerings to stay hydrated. Overall a good experience."
Cons: "Paid the extra for an aisle seat, which was irritating to have to do, but my husband has arthritic knees and needs to get up frequently to walk around to avoid pain,"
Pros: "They passed out headphones for the entertainment early in the flight. The meal service was efficient and more than adequate. The fight also arrived 30 minutes early."
Pros: "Got to my destination on time."
Cons: "Where to start? How about when I checked in at the counter, I asked the check in attendant to add my FF number on my ticket. They said they'll get right to it, handed me my tickets and sent me on my way. It never happened. Not a big deal, I can request the mileage post flight, but still something. Look at my tickets, that I had booked a week in advance and specifically reserved an aisle seat. My ticket says "Priority Verification," whatever that means. Turns out it means you don't have a seat, and you get the worst of the worst. So what seat is the worst? How about the middle seat in a row of 5. The middle in a row of 5, on a transoceanic flight... What kind of airlines has 5 in a row? The guy next to me spent $300 for his ticket, I spent $1200, for the same flight, and this is the kind of seat I get? The plane felt like it was straight out of the 90's, carpeted center walls, old seats, tiny tv's. Overall, a plane that felt had not been updated in decades. Took 20 minutes for a flight attendant to respond to the flight attendant sign. This wasn't during beverage or food service, just a normal time at cruising altitude. They also don't have eye masks. Every other transoceanic flight I've been on has them provided in the seat pocket, American Airlines doesn't even have them on the plane! Economy class has no USB or power outlets, the in flight entertainment is about a 5" screen in probably 260p resolution. Decent selection of movies, but you have to join the movie in progress or wait approx 10 minutes for the next movie to start. Legroom was okay unless you had one of the entertainment boxes in your way, then that takes up 30% of your space. Some of the tray tables do not have cup holders, on the top, bottom, or anywhere on it. Also my table was tilted, so every time I put a cup on it, it slid right off. Seems like a minor complaint, but eating dinner and fighting a sliding cup the whole time is a pain. Dinner and breakfast tasted decent, but you can tell American is cheap on the food. Most airlines will give something like a main course, a bread roll, fruit cup/salad, juice, small dessert. American gives you the main course and a fruit cup and that is all. Crappy utensils too. Overall, if I had paid maybe $200 for the flight, I wouldn't have any room to complain, but because American holds the government carrier contract for FY17, I had to fly on them at exorbitant cost, and would never recommend them to anyone."
Cons: "I bought Japan Air but it was American air.. I'm not buy tickets any more!!"
Pros: "It was a very peaceful flight. The crew was extremely professional, and courteous, one of the members went out of her way, and frankly it was the kindest flight attendant has been to me in a while."
Cons: "The typical complaint you would hear regarding airplane food. Though, it does not warrant a true complaint of the flight."
Cons: "Taking away headphones 40 mins prior to landing is ridiculous. AA needs to abandon Bose or figure out a better way."
Cons: "We ordered fruits meal but the crew didn't get the request. I have a confirmation email of the meal"
Airlines flying from Kentucky to Tokyo Narita Airport have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Kentucky to Tokyo Narita Airport
Masks required on board, masks provided on flights from Kentucky to Tokyo Narita Airport
Social distancing seating
Middle seats unavailable to book on flights from Kentucky to Tokyo Narita Airport
Testing for antibodies, testing for symptoms for flights from Kentucky to Tokyo Narita Airport
Waiving of change fees. Search flexible flights from Kentucky to Tokyo Narita Airport