Find cheap flights from Kinshasa to District of Columbia

Find cheap flights from Kinshasa to District of Columbia

Round-trip
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Kinshasa (FIH)
District of Columbia
Wed 12/2
Wed 12/9
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Good to know

Low season

April Best time to beat the crowds with an average 3% drop in price.

High season

December Most popular time to fly with an average 10% increase in price.

Average price round-trip

$1,372 (avg. price over the last 2 weeks)

Good deal round-trip

$1,102 or less

Good deal one-way

$622 or less

Top tips for finding cheap flights to District of Columbia

  • Looking for a cheap flight? 25% of our users found tickets from Kinshasa to District of Columbia for the following prices or less: to Washington $632 one-way - $1,102 round-trip
  • High season is considered to be January, February and December. The cheapest month to fly to District of Columbia is January.
  • Morning departure is around 6% cheaper than an evening flight, on average*.
*Average of the lowest prices shown in KAYAK’s search results for departures within the next 30 days

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Top 5 airlines serving Kinshasa N'djili to District of Columbia

Scores according to KAYAK customer reviews

7.9
Turkish Airlines
Overall score based on 22,953 reviews
7.8
Boarding
7.8
Comfort
8.2
Crew
8.0
Entertainment
7.9
Food
Airline reviews

Pros: "The crew, food, and choice of entertainment."
Cons: "Customer service in Istanbul was tribble . No help at all with any kinds of questions and issues. The airport staff were unbelievably rude and non responsive, as if they were there to turn off the passengers. Will never travel with any airlines that has to stop in Turkey"

Pros: "Everything"

Pros: "Friendly airlines and service was excellent."
Cons: "No anything"

Cons: "The food wasnt good"

Pros: "The Knowledge that I would never fly Turkish airline again"
Cons: "Cancelled flights without contacting me Delayed takeoff for 9 hours. Took off knowing they would not be able to land in Istanbul and dropped us off in Izmir Did not cover the cost of food at the hotel in Izmir. Took us to a hotel over an hour away from the airport"

Pros: "We had a great flight other than the uncomfortable seats. The food was outstanding and the staff the staff was very accommodating. I was glad I was able to charge phone/tablet on the plane"
Cons: "My seat didn't lay back, which made it was difficult to sleep. The seats are too close and generally uncomfortable. I just wish we could have toured Istanbul since we had a long lay-over. Took forever to find out where the tour was only to find out we needed Visas. The airport staff was not helpful. The bus tour is promoted on their website, and it sounded like it was easily accessed as soon as we were off our flight from Johannesburg. Not so."

Pros: "Everything was great. Would never fly another airline if Turkish was available."
Cons: "You must hear this all the time. An eleven hour flight is torture. Maybe a little more padding in the seat cushions. Still, You Are GREAT"

Pros: "A great crew"

Pros: "Choice of in-flight entertainment was excellent."
Cons: "N/A"

Cons: "Food."

Pros: "Great flight/airline, but boarding was a hot mess!"
Cons: "Overall, we had a great flight and will probably fly with the Turkish Airlines again. But boarding was an absolute mess: the "secure" gate area was tiny and way too small to accommodate all the people on the flight, and the temperature in that area of the terminal was blistering hot. Combined with an organization that was messy, let's just say that all of us were REAL happy when we finally boarded the plane."

Pros: "Nothing."
Cons: "Worst boarding as flight was late and who ever was boarding us was rude, I get in my seat was taken, flight attendants were the rudest Iv ever dealt with, anything I asked for was not available, air conditioning was not working in the middle part of the plane. I could not stand sitting so I stood in the back the WHOLE 10 hour flight from the heat. I was so uncomfortable I will definitely take action on this one. I will demand a full refund the whole way I was extremely upset."

Pros: "outstanding flight assistances, excellent food."

Pros: "The food was amazing, and the seats were more comfortable than in other aircrafts."
Cons: "The boarding that took forever. We were standing for about an hour and the place wasn't even well ventilated for the amount of people were there"

Pros: "the flight from Istanbul to the U.S. was amazing, I watch 3 great movies and some wonderful meals. Even though I,flew economy I,felt like it was business class - foot rest pillow and blanket and they hand out hot towels and packs with toothbrushes and socks and slippers. I will definitely. Fly. Turkish Air again based on,this very positive experience"
Cons: "There was one flight attendant who,thought she was all that ..she was rolling her eyes at passengers and had a snotty look on,her face."

Cons: "Refused to refund cancelled flight"

Pros: "The crew was very professional"

Pros: "Food was excellent,lemonade was great"

Pros: "I'll start with the food. Authentic Turkish cuisine with multiple options. The entertainment trumps the food with dozens of movies. Let's face it, this isn't Emirates, but you can't go wrong with 15+ recent movies for a 10 hour flight. I watched three and even got some sleep."
Cons: "Service was subpar, but this was a full flight. Boarding was pretty terrible with 3 security lines. The lines themselves were not a problem, but they did not provide nearly enough room at the gate for this, and the boarding started 2 hours before scheduled take off. Personally, I'd rather not sit on a plane for an hour before having to sit through a 10 hour flight, but we were not given a choice."

Pros: "Crew was fine; food fine."
Cons: "These were probably the most uncomfortable seats I've ever flown in. I'm only 6 ft 1 inch, so I'm not unusual. I could not sit with my knees facing front; I had to splay them out. The tray table would not come all the way down flat before it hit my knees. If there were a lower rating than poor, the seats would have won it; Movies were among the worst ever. where do you get them?"

Pros: "the crew, meal, flight, every thing was excellent"
Cons: "It was nothing about the flight itself but the about the Istanbul terminal. If Turkish airlines wants more people to travel through Turkey should improve the following: 1- Should make free Wifi available to every one. 2- Should keep the bathrooms clean at the terminals."

Pros: "Nice entertainment, nice services, very kind service crew"
Cons: "Everything was so good i can't say; i didn't like something"

Pros: "It was an excellent trip with THY. The crew was very attentive for the requests and the needs of the passengers at all time (regardless of inconsiderate traveler). Since it is usually too expensive for me to travel with THY, one still can get a great deal if looked for deals in advance. Some of the best things about traveling with THY are being able to check 2 bags, unlimited drinks and food at all times and more leg room. Max"

Pros: "I do not like anything"
Cons: "They serve Turkish delight half of them get half not including me When I ask he told me you are sleeping .the time they serve she was air hostess how he can told I was sleeping point to be noted. Same thing they serve pouches I do not get.i will never fly this air line SOHAIL"

Pros: "For a long flight, most were able to sleep. The crew was very busy during the first couple hours and also very present. Movie choices were wonderful. I was lucky enough to have an empty seat next to me although when the man in front of me reclined, his head was practically in my lap."
Cons: "After first service, the crew disappeared. I get very thirsty and was in need of water more often than they were willing to pass it out. I did not go to galley to request additional water, which likely would have been provided! Passengers made a MESS in aisles & lavs, which was not picked up thru the flight."

Pros: "The flight was very pleasant. I was traveling wit my 2-year old and they brought him a little Batman vs Superman bag with an inflatable airplane, airplane binoculars, and slap on watch. They also brought him an activity book. I thought this was a lovely touch that helped keep my child entertained on our long flight. Adults also received a goody bag with grippy socks, slippers, eye mask, lip balm, toothbrush with toothpaste, and ear plugs. It was a pleasant surprise."
Cons: "Someone was escorted off our plane when our flight landed for unknown reasons. This was the day after the terrorist attacks in Belgium at the airport and metro, and the crew asked the person being escorted off the plane if he had taken all of his bags. If this person was a terrorist, do you really think he would just tell you if he left a bag of explosives on board?"

Pros: "I Am like The Service"
Cons: "I Am like everithiry the service and food"

Pros: "Usb charging, entertainment was nice."
Cons: "Ran out of chicken dishes- only had beef to offer. Seats were slightly uncomfortable. Crew was not very friendly/smiley."

Pros: "Loved the food service."
Cons: "The cabin was very hot? How do they work like that? I'm surprised the flight attendants didn't get heat stroke. Anyway, I suppose its cultural as I noticed a lot of places overly heated in turkey."

Pros: "Food and drink made two long trips very comfortable."
Cons: "My trip originated at Ivato airport in Antananarivo, where even with only one checked bag weighing 12 kg, and the proper carry on, I was harassed for bribes. An hour after clearing security, I was called down to the baggage area, where after emptying my 12 kg bag, "national police" lost my transit tag for final destination in US. Turkish Air employees made the extra effort to print out a new one, but I was asked for "gifts" or "rhum" by 3 different Ivato police, baggage boys, etc."

Pros: "Good service on board."

Pros: "Nothing at all"
Cons: "Not comfortable"

Cons: "food and entertainment package was not at all good. co-passenger drinks heavily and makes me uncomfortable as she was totally unbalance"

Cons: "no leg room entertainment was lacking..."

Pros: "When they did speak clear English they shouted at passengers to 'Shut Up and you'll wait'."
Cons: "Counter people at Turkish airlines in Istanbul told us to 'Shut Up and you'll wait'."

Pros: "The flight crew was great. Food was excellent and very little turbulence on this flight."
Cons: "We missed the flight due to Turkish airline airport staff being incompetent. Flight was delayed to 4 pm from 12:35 the day before and we did not leave until closer to 6 or 7 pm. I would not recommend flying into Istanbul as the airport seems to be very disorganized, and might not totally be the fault of the airline. We waited for 3 hours to get new boarding passes for a new flight and then after waiting 3 more hours in the hotel line, Turkish airlines said "we are out of hotels" and left a large number of customers stranded at the airport. When trying to get reimbursed for the hotel, the staff at the airport was clueless. I won't be flying Turkish Airlines again."

Cons: "By far Turkish Airlines has the least amount of leg room available on an international flight (coach class) that I've ever traveled . . . and I'm saying that as a career pilot. If you are over 6' tall, you will be in agony on any flight that crosses the pond (I traveled on their Airbus A330 and Boeing 737 . . . same story). My tailbone was pegged to the back of my seat, yet my knees were still smooshed into the seat in front of me. I was absolutely miserable. I ended up standing in the back next to the toilets for over 2.5 hours of the 10 hour flight because that was more comfortable than sitting in this cattle car."

Pros: "I enjoyed the meals and the service,"
Cons: "The zipper in my new suitcase was broken at the IAD airport."

Pros: "Great hot meals and in-flight entertainment Comfortable seats"

Pros: "Best of the best so far!"

Pros: "I didn't like there service b/c they weren't helpful at all. Also I had my baby with me and they didn't give her anything to play with as usually airlines do."

Pros: "Wifi on some flights"

Pros: "from the people in the airport to the air crew, they provide a great service! further than any other airline. I have fly twice with them and is always a pleasure."
Cons: "Selection of movies can be better!"

Pros: "Fast boarding"
Cons: "No wifi on the plane"

Pros: "Amazing service Great Food Best attutude in the sky (flight attendants)"
Cons: "The heat before take off"

Pros: "Service and other legs more uptight crew set bad tone while getting a stretch near bath rooms -12 hour flight!"

Pros: "Beverages"
Cons: "Crew was not so friendly"

Pros: "Seats were TOO close, my knees were jammed into a seat back for 11 hours and the people next to me were incorigable."

Pros: "Food was excellent, well presented. Nice crew. It's the little extra touches that make this airline nice. Bathrooms were large and well kept cleaned."

Pros: "Missed connecting flight because of late plane."
Cons: "To be in the plane instead of being placed on standby."

Cons: "we boarded on time and were on tarmac for over an hour and a half with no explanation, no beverages."

Pros: "The Delta staffed were friendly and greeted me with a smile."
Cons: "The temperature on the plane kept going in and out. It was warm most of the trip. The lady that was sitting in front of me talked on her phone until the plane went up in the sky. She would hide it when the flight attended passed by."

Pros: "Crew ok ... not engaging"

Cons: "The DCA airport was having some problem. 1.5 hours late. Not very good."

Pros: "Internet access. Waiting area at JFK with charging stations for every seat and a tablet to order food & drink."

Pros: "On time boarding. Good entertainment options, friendly staff"

Pros: "The crew onboard was very good."
Cons: "My 4 year old daughter and I were not seated together and I was told that a 4year old could not sit alone yet Delta refused to move anyone. Instead I had to get on board and beg someone to please wait h seats with us."

Pros: "The service, free entertainment."

Pros: "Early boarding for Seniors"
Cons: "Limited food"

Cons: "There was no rhyme nor reason for who boarded first"

Pros: "Great crew"
Cons: "AC was not working properly and it was very hot and miserable trip"

Pros: "Great service by gate operators."
Cons: "TSA process"

Pros: "Staff tried to be helpful"
Cons: "Silly series of events. Maintenance problem before flight left previous city, got to us and we boarded only to deplane for more repairs. Ended up with another plane, five hours later. For a 44 min flight. Would’ve been easier to drive!"

Cons: "There really needs to be a way the airlines can better make seating assignments. I was in a window seat and the woman in the middle seat was so large that her arms took all of the arm rest and some of my seat area. Even crossing my arms I was unable to not have her arm up against me."

Pros: "Arrived safely"
Cons: "Crew arrived late from Buffalo (?!?!) so our 7:59 flight didn’t start boarding until very close to that time. That delay, as Delta well knows, dominoed into LGA’s ATC issues and resulted in an arrival at DCA well after our scheduled arrival."

Pros: "Thanks to Angel in the ATL airport who helped ensure I had a more comfortable flight. He was very kind and I appreciated his help."

Cons: "Disgusting smell to urine and else. It was a two-hour bad experience"

Pros: "Nothing!!"
Cons: "Delta is terrible!!! $100 extra for everything!!! Terrible!!"

Cons: "The seat I was assigned did NOT recline !!! I have neck and back problems and I was in so much pain. You need to clearly indicate when a seat does not recline ( as in exit row seats, which are clearly indicated)."

Pros: "The movie availability was very much appreciated."
Cons: "Although my TSA Pre check number was on my flight coming into Atlanta, it wss not on my fight leaving Atlanta. That caused me to arrive at my gate 5 mins before boarding time and prevented me from having time to eat breakfast before my flight."

Cons: "Being late"

Cons: "Flight attendant took my complimentary new order but then forgot to bring me the food."

Pros: "Hartsfield rental car train broke so it made me miss my original flight to DCA. Delta ticket agents rebooked me w/no problem and could not have been nicer or more professional. Thank you Delta, you are my hero! Hartsfield Airport, not so much."

Pros: "Delta captain was very personable, kept us up to date when a slight delay was necessary."
Cons: "It took over 20 minutes to check our bags. Given that we paid $150 to "upgrade" to Economy Comfort for a ONE HOUR flight, it would have been nice if DAL enabled us to check in with Sky Priority."

Pros: "Service of all the flight staff, smooth flight, and early arrival. Staff was very courteous and helpful"
Cons: "Nothing really. It was an uneventful flight with good service"

Pros: "I really enjoyed the just a little bit larger seats, extra leg room, and the ability to watch a movie on a screen that wasn't my iphone 6 screen."
Cons: "It would be nice to have gluten-free snack options on the flight, since I have to be gluten-free."

Cons: "The plane was late to JFK and then we had to wait for them to deboard and prepare for us to get one. Now we are in DCA and we can’t even get to our gate for another 10 mins"

Pros: "Allowed Pre boarding of infant (which American no longer does), complimentary food, entertainment on domestic flight, and friendly staff. Delta is upping the game!"

Cons: "Flight was late by almost 2 hours!!!"

Pros: "The flight was uneventful and although we took off late, we arrived on-time."
Cons: "The rows of seats are so tight that when the big guy in the seat in front of me leaned back (not even putting his seat back) his seat banged into my knees. A combination of cheap seats and too many seats. Made for a very uncomfortable flight."

Cons: "No entertainment. Wifi didn't work."

Pros: "Flight"
Cons: "no access to sky club"

Pros: "Good food and entertainment choices on board. Little to no feedback from captain regarding inflight turbulence."
Cons: "Getting through security at the LAX Delta Terminal 2 was chaotic and the slowest I have ever encountered. There were two lines which moved at very different speeds. My husband got through his line 15min before I was finished in the other line. One line required iPads to be other, the other didn't. Something was seriously wrong with how things were being handled. Bathrooms onboard were a pigstie."

Pros: "On time"

Pros: "left on time - landed early. Gate checked my luggage for me."

Pros: "Friendly crew"
Cons: "The cost of the ticket"

Pros: "As the flight was over two hours late and a runway at JFK was shut down I opted for a full refund from Delta as I would have been at my destination less than 24 hours. Kayak & Delta was good keeping me informed of changes including the 5 gate changes"

Cons: "Flight delayed due to weather and mechanical.. nightmare! Still not sure when I'll get to DCA . I was suppose to get in at 9:30 pm. Flight from atlanta won't leave until 10:20 pm."

Pros: "Nothing"
Cons: "Employees at the Atlanta airport have a SERIOUS chip on their shoulders. Just when you thought seats couldn't get any smaller or closer together. Paid for priority boarding but the boarding pass still said zone 3. Employees could care less."

Cons: "Delayed"

Pros: "I was delayed coming from an international flight and was so thankful for the help from delta at the counter and at the gate. I did lose my bag but that was my fault in the confusion of jfk. I got my bag in 2 days."
Cons: "When i got my bag back the handle wouldn't go down fully. Baggage handlers must've mishandled it and bent something."

Pros: "On time...great service!"
Cons: "Seats were a bit narrow."

Cons: "Too many boarding calls for different levels of service."

Pros: "delayed. equipment failure."

Pros: "Timely departure."
Cons: "My daughter was traveling alone (as a college freshman) for the second time and her bag was overweight. The counter agent was impatient with her and made her feel embarrassed"

Pros: "The Delta staff at the Marine terminal at La Guardia were fantastic and saved the staff that re-issued tickets at JFK."
Cons: "5 minutes until boarding at JFK we were told to transfer gates; upon arriving by shuttle to the new gate, passengers were informed the aircraft was downsized and 20 people needed to be bumped. I volunteered since I had a flexible schedule so Delta re-issued me a ticket at 9am JFK for a 10am flight out of La Guardia. I trusted them I'd make it in time and they said they called taxis for us so we left to go catch them. Actually, no taxis were to be found so we had to call our own and were significantly delayed. I was in the first group of 5 people to be re-issued and arrive at La Guardia. Everyone else bolted but my new boarding pass didn't work and they actually didn't properly re-issue my ticket as I had been booked as leg 3 of my international flight from Malaysia. After they called three different departments including China they were able to print my ticket at 9:54am so I sprinted through the security and to my gate and was able to somehow make the flight as they were closing the door. However probably 14 or so of the original bumped passengers definitely didn't make it."

Cons: "Nothing"

Pros: "plane left on time"
Cons: "seats were too close, luggage was delayed,"

Cons: "The stewards crew was very very very rude. The airplane looked like its going to come apart any minute. We could actually see rust in the wings of the airplane. I think the plane should be retired, for the sake of the flyers!!!!"

Pros: "Easy boarding, entertainment"
Cons: "Crew was not very friendly on bot departure and return flights. Will make me reconsider Air France in the future."

Pros: "It was a decent train ride."
Cons: "Stating it’s a train from the beginning and not having to go from one train station to another."

Pros: "The seats were bigger across the shoulder area and had more padding than some other budget airlines."
Cons: "Wish there was more elbow room in the seat. I am a big guy and I was having to squish myself so as to not interfere with my neighbor"

Pros: "I've never been on a flight with such narrow seat and thin cushion. There was no entertainment offered for the almost 4 hour flight. There was no means of charging any electronic gears. The airplane seems to be 30 years behind time. Crew was unfriendly and smiling faces are not part of the uniform."
Cons: "Very narrow seats and thim cushion. No entertainment offered an do means of recharging electronic devices."

Pros: "Not much, seats are super uncomfortable"
Cons: "Better code sharing with KLM"

Pros: "Well trained, professional, highly efficient flight attendant, and what is more important, in good mood during the whole the flight"
Cons: "The mobile application Air France didn't know the city or airport Dubai. Often same thing happens on the android application work Sheremetievo airport in Moscow"

Pros: "Great crews, excellent customer service"

Pros: "Great food and friendly crew."
Cons: "Seatback system was old and not very functional."

Pros: "The comfort of the flight snd kindness of the crew."
Cons: "My connecting flight to san francisco was through Delta, which it was on a different terminal, I had to carry my luggage out of the airport in order to get to delta’s terminal - the buildings are not connected."

Cons: "Plane is old and entertainment facilities are no longer appropriate"

Pros: "crew was great, seats were comfortable"
Cons: "departure board listed flight as being boarded and gate closed hour before flight leading to confusion and standing in queue for over an hour, part of food was frozen and inedible, paid for upgraded seat which turned out to be by bathroom smells were as bad as you can imagine"

Pros: "The flight departed on time and arrived early. The crew were all courteous and kind even to the man who was sitting next to me who seemed quite demanding."
Cons: "I am small but the seats seemed a bit too tight. The plane itself seemed a bit outdated."

Cons: "Poor service. Terrible food. Aging aircraft. Terrible in-flight entertainment system. Really not good AirFrance."

Pros: "srfghj"
Cons: "fghjkl"

Pros: "Air France personnel is always really helpful"
Cons: "Food and comfort in short haul are not the best - but the flight is short..."

Cons: "Missed the flight due to late landing from earlier connection"

Pros: "The food, beverages and choices of movies, entertainment There was a medical emergency that caused the flight to land in Canada. This was handled very professionally - I hope the passenger ended up getting the care needed and is doing well."

Pros: "Food and wine was very good. Music selection was excellent."
Cons: "Not enough leg room."

Cons: "Told us to get in line for boarding and review our tickets and then made us stand there for 75 minutes before boarding."

Cons: "Because of change in plane..bad choice of seat for long legs of husband...then late in Atlanta and very late into DC"

Pros: "Everything except the seat. Service ("would you care for a drink/beverage?") could be better."
Cons: "I paid for a"premium" seat on one of the emergency exit rows for the extra legroom. This was next to a galley. The seat itself was no more than 18" wide (NO EXAGGERATION!!) if not less. I had to sit on an angle (one butt cheek at a time) for 9 yours. I do not have a big butt either. This seat should have been a discounted seat, not a premium seat. I am so angry about this, I will NEVER fly Air France again."

Pros: "Good seat width Great movie selection Great food and drinks Nice and large A380"
Cons: "The interface of the screens seemed old Need to anticipate the needs of the customer better For example, they brought me my special meal first, but I had to wait 30 minutes later to get a drink to accompany it. The food was getting old. Did not see any newspaper/periodical selection. That would have been nice."

Pros: "Nothing."
Cons: "Everything. The crew seemed to skip over me and my husband multiple times. So we sat there with garbage the whole flight. My entertainment was broken and they had no solution but giving me $30 to use at the duty free shop the same day as the flighty. I paid extra for premium seating in an exit row and that was their idea of fair compensation. The crew ran out of vegetarian food so I didn’t eat anything but cold stale bread. The crew was non-existent most of the flight."

Pros: "Personnel"
Cons: "Nothing"

Pros: "I liked the food, the crew, the service"
Cons: "The seats we were assigned ( we are two we'll feed person's and the seats are toooo narrow"

Pros: "Crew was very nice and the plane was clean and comfortable"
Cons: "Worse food I ever had on a flight ( a small bowl of lentils and some bread) Movie selection was poor, although not a big deal"

Pros: "Ok"
Cons: "Nothing"

Pros: "The cabin crew were excellent"
Cons: "We were transported to the plane which was quite some distance to the plane via bus after climbing down steep stairs from the departure gate area. Then we had to climb steep steps in extremely hot weather. We were then delayed for a hour in the plane in very hot conditions as the plane had its air conditioning off and the ground air conditioning was not put on. We were swearing in the heat for an hour!! We arrived at our destination and hour and half late!!"

Pros: "The crew was super friendly and always gave the feeling that they want the customers to feel comfortable and enjoy the flight. One of the crew members even offered me to move to an emergency exit seat (without me asking to move) because I am tall. Amazing!"

Pros: "The stewardesses were extremely kind and helpful to me as I was travelling alone with my toddler. I really appreciated their help and kindness."

Pros: "Boarding for BUsiness class was fine. Seating was cramped."
Cons: "As I said in my rating, seating was cramped. Food was mediocre. Crew was pleasant."

Pros: "The space and the people"
Cons: "Nothing"

Pros: "Courteous crew"

Pros: "Service was great, flight was on time and I really enjoyed everything"
Cons: "Little turbulence but overall it comes as usual so it was worth the flight"

Cons: "There should be more layover time as I almost missed my flight and My luggage was delayed!!"

Pros: "Punctual, great food in Premium Economy, friendly crew."
Cons: "Took over 75 minutes (after arrival) for baggage to arrive on the carousel. Boarding area did not have well-defined lanes for different groups."

Pros: "The crew is great, with their typical slightly humourous and casual French attitude. Great collection of international quality movies."
Cons: "Average and disappointing sitting space. The vegan lacto-ovo meal is disappointing."

Pros: "We were on a 9 hour flight which is pretty exhausting on its own. However, Air France provided you with a pillow and blanket, as well as headphones, so that you can make the best of the long trip."
Cons: "The chairs, for whatever reason, after just not that comfortable. Too squishy and they make noise when you adjust your position. I fidget a lot on flights so I felt like I was making a lot of noise. Also the plane didn't have cold air, do you get toasty pretty quick."

Pros: "Flight went smoothly"
Cons: "Flight left late The seats are small and crowded There are no entertainment options"

Pros: "All crew I interacted with was great, friendly, and helpful."
Cons: "Flight was late. Boarding very slow. Entertainment was ok by today's standards. Each seat had a display, but movie selection was not great. For a French airline I was looking forward to breakfast -- maybe some nice pastries or at least a decent croissant with jam. None such. It was disappointing. Meals were not impressive either, but the complimentary wine was good. I did not find the seats comfortable."

Pros: "All crew I interacted with was great, friendly, and helpful."
Cons: "Flight was late. Boarding very slow. Entertainment was ok by today's standards. Each seat had a display, but movie selection was not great. For a French airline I was looking forward to breakfast -- maybe some nice pastries or at least a decent croissant with jam. None such. It was disappointing. Meals were not impressive either, but the complimentary wine was good."

Pros: "Service was much better than on the flight from MIA to CDG 3 weeks before - that was very poor. Entertainment was excellent - great selection of movies. Premium Economy was definitely worth the upgrade cost."
Cons: "Boarding was a complete debacle - no control over who went where. Sky Priority line was full of 50 people who weren't Sky Priority, and there was only one person checking passports. The two people at the desk didn't care when I noted this. We were called to the desk in advance of boarding to check passport information. When we got to the check in line, we were taken aside for more passport checking, even though we are US citizens with Trusted Traveler status in the GOES program. We were one of the first people at the departure lounge, and one of the the last to board."

Pros: "The flight crew was excellent. My husband and I flew economy and I saw the crew keep passengers well fed (several meals and snacks) and were attentive to everyone's needs and all done with a smile. I thought the hot towels for cleansing our hands before meals was a very nice touch!"

Pros: "Cheap aircraft, not even headsets"
Cons: "Dirty aircraft, I expect more when I pay a lot"

Cons: "Too crowded"

Pros: "Boarding sevece was very nice and helpful Thanks so much"

Pros: "Punctuallity"
Cons: "Bording far away, got my cabin luggage and everyone elses into the cellar because ¨it didn´t fit in the plane¨. There was plenty of room, I had breakable stuff in my luggage, didn´t get the chance to choose. No entertainment AT ALL. Confort: no leg space at all. Not an AirFrance plane, subcontracted. Lousy food."

Cons: "We tried to check our bags through Charles DeGaulle onto our connecting Air Canada flight and the agent refused to even discuss it. Pretty bad service."

Pros: "I had a choice of movies, games and music that was very appealing. My concerns about not receiving the correct meal was handled professionally and promptly during the flight. I was surprised they couldn't discover I only ordered it for the second leg of my flight."
Cons: "Being placed into a window seat at 6' 5". Although I opted for general seating rather than paying for a extra leg room which is out of my budget. Not getting an aisle seat was disturbing at my height. Then there was the guy in front of me not willing to forego putting his seat back on my knees for over half the flight. It would be nice if the seat assignments for general boarding considered the height of the person being assigned."

Pros: "Excellent choice of movies. Great service. Friendly crew."
Cons: "I requested a lacto-ovo vegetarian meal, which I received. However, it appears the meal was also vegan. Normally, that would be okay except one of the two standard meal choices was also vegetarian and seemed much better. Since I had selected lacto-ovo vegetarian, it seems I was not allowed to select the standard vegetarian option. Hard not to have cheese on an Air France flight - just saying :-)"

Pros: "The entire process was awesome"
Cons: "N/A"

Pros: "Entertainment system was great, leg room was comfy and I had an aisle seat plus an empty seat next to me so I could nap and move around okay. Our airhostess was awesome! Someone was sick on the flight so we left 35 mins late, so missed my connection to Newark but they promptly rebooked me for 3 hours later :) thanks for excellent service!"
Cons: "N/A"

Cons: "My bags never arrived on time."

Pros: "They crew was so generous and very polite!"
Cons: "More room in economy seats"

Cons: "Just perfect"

Cons: "Helping the aged to access the entertainment gadgets"

Pros: "We landed."
Cons: "This flight was on South African Air but under the auspices of United. The was business class on an Air Bus 330+xxx. It's a small, cramped plane. The seats have a limited set of controls --no control for just moving the back or moving the seat forward. The worst part was when the seat was flat out. Your feet keep getting pushed deeper and deeper into a narrow hole. Once in there you aren't able to move them. You can't raise your knees. For a side sleeper you have to keep your feet from going into the hole as you put the seat flat out. The attendants were not friendly and did the minimum required. Also there weren't as many attendants as on other airlines. There was a large selection of movies but not many that I wanted to see."

Pros: "The crew were nice, the seating arrangement is spacious what l need is frequent flyer miles as a businessman so register me"
Cons: "Basically everything was okay only the the air condition was too cold"

Pros: "Customer service was excellent"
Cons: "For a ten hour flight it is important that there is entertainment. The food was also just ok."

Cons: "Not enough beverage service Airport lacking facilities Not direct enough with information....you had to ask lots of questions!"

Pros: "I watched "This is Us" for the first time on the entertainment system. Glad you had that program! The breakfast is good. The dinner is a bit of a weird mix of food--fish, waakye (rice and beans), spaghetti, and fried plantains all in the same dish?"

Pros: "The amarula! Though it was sparse on this flight :("
Cons: "The seats"

Pros: "Great crew."
Cons: "Slightly rough flight"

Cons: "we were in the plane for nearly 30 hours due to an air traffic controllers strike in Dakar. During that time we were only served two meals and a sandwich. And during the four hours on the runway in Gambia the crew seemed to disappear rather than offer drinks snacks etc. which would have helped. It seemed to us that SA Airways should have known about the strike before we left Johannesburg and made alternative arrangements rather than making decisions while we sat int he plan on the runway in Gambia and then backtracking to Ghana."

Pros: "The crew members was very nice and helpful during the flight."
Cons: "Nothing pleasant first time experience."

Pros: "That I could fly nonstop from Accra to Washington."
Cons: "No typed menu. Most (not all) crew members could have been nicer."

Pros: "It was a nice trip ,the plane was spacious and the seats were comfortable.."

Pros: "Safe and doubd"

Pros: "Everything was good"

Pros: "Friendly staff and comfort."

Pros: "Amazing flight attendants that went out of their way to make you happy!"

Cons: "Almost didn't get a business class seat even though i purchased a business class ticket. The plane was "tired"."

Pros: "Smooth flight: Kudos to the pilot. This was a smooth flight despite the minor turbulence we received."
Cons: "Crew: did not make us feel uncomfortable, Lack of attentiveness on their end - they gave me the incorrect meal despite specifying which meal option I preferred. l. Drinks were also not offered with our second meal and were only offered later during the flight. I was dehydrated throughout the flight. Entertainment: One would expect more show/movie options on a long haul flight. There was no variety, we only about 5 shows available, which were outdated. Dor example: Season 9 of the Big Bang Theory available was available despite the fact that Season 10 of the show has just come to an end on national SA TV."

Pros: "We left and arrived on time. The tea was hot."
Cons: "Everything else. It was freezing cold but the crew were not able to adjust the temp. Kept saying it's a problem with the section. Long flight to be miserably cold. The seat arms don't lift so even though I had 3 empty seats I could not lie down. The food was mediocre and both breakfast options had pork. No choices unless I preordered a special meal. The entertainment system didn't work well. And the crew members were quite surly. Sadly I have to use SA for my return trip. Not looking toward to it at all."

Pros: "Friendly cabin crew. The food was good. Aircraft was clean."
Cons: "Used ear piece left from the connecting flight for me. So I did not avail myself to the entertainment."

Pros: "I really appreciated that the crew was very understanding and willing to make many water delieries during the flight."
Cons: "It was a pretty crowded flight and it is difficult to make people move so I could get out of my seat on a fairly regular basis for the bathroom."

Pros: "The condition of the aircraft was fine, as was the boarding process and general comfort of the seats."
Cons: "The crew that was on my flight was the least professional and accommodating crew I have had flown with. There was a man in a row in front of me who needed to lie down during our 10-hour flight, but rather than graciously re-seating others in his row so that he could lie down (which would have been easy given that there were numerous empty seats), they yelled at him and told him that he would have to sit upright because other passengers "paid for those seats." The other passengers in this man's row resolved the issue by moving to empty seats of their own volition, but the crew's attitudes and behavior - especially yelling - made for an unpleasant experience. Additionally, the crew balked at responding to requests that are a normal part of their job, such as providing water. Finally, I had $200 worth of items stolen out of my checked baggage, which I discovered upon arrival at my final destination."

Cons: "Crew was unfriendly and entertainment didn't work. Security and boarding process in Accra has taken much longer than the 1 hour allotted both times I've taken this flight."

Pros: "Several meals were served and the staff was helpful. The captain was informative and there were a variety of entertainment options."
Cons: "The seats were extremely uncomfortable for a long flight. They only reclined a couple of inches. The plane was also quite warm throughout the flight."

Cons: "The fact that I couldn't reach any customer assistance after 8pm for an emergency situation. Thus my mother ended up missing her flight. It is really disappointing"

Pros: "Friendly and attentive on board crew. Food and drinks plentiful."
Cons: "The on board entertainment was non working for a 21 hr flight. No USB charging."

Pros: "I appreciate the safety of the aircraft. Thank God that I had a safe trip."
Cons: "The flight attendants were insensitive to my needs. I requested for a bottle of water and I was denied. I was told that SAA run out of water About an hour to landing and that was not acceptable. Some of the attendants were rude and unfriendly. Hope management take steps to address this concern. Thank you."

Pros: "Excellent flight, crew was very respectful and caring I will recommend my friends and family and everyone fly SAA THEY ARE THE BEST."
Cons: "I love everything the flight provided nothing was out of line, keep doing the excellent work"

Cons: "My flight was cancelled and I was stuck in Johannesburg overnight. I was at the airport all day the next day trying to figure out if I would get back to the US."

Pros: "Breakfast was ok."
Cons: "Flight was very late leaving Accra, and no reason or explanation was given. As a result, some people barely made their connecting flights from Washington, Dulles airport."

Pros: "Uncomfortable seat , attendants unfriendly, air conditioning cold and they didn't adjust when asked. Was unaware of the stop in Accra, which made the flight difficult."
Cons: "We left and arrived safely, and on time."

Pros: "Hot meals. Love the airline. Delta is such a joke. Keep it up"

Pros: "The crew was extremely nice! Especially the older English gentleman."
Cons: "When I purchased my ticket, they asked if I had any dietary restrictions. I noted that I was vegan – but there was no vegan option for my flight to Johannesburg from New York. That was pretty annoying as I was very hungry. The flight back home, from Johannesburg to Dulles, was a bit better as there was a vegan option between Ghana and Dulles. Other than the food the flight was OK. I think all airlines need to work on making the seats more comfortable. It is almost impossible to take a reasonably comfortable nap on an 18 hour flight."

Pros: "Hand searching of luggage in Accra is an embarrassment. After all the technology used to screen bags, your recruits use the same gloves to touch every item in our carry on luggage.. Including examining prescription drugs with the same contaminated gloves.. This is prehistoric and must be stopped other wise some of us will go back to KLM"

Pros: "The blanket and amenities in our seats"
Cons: "I had brakfast, it was OK, the bread was very cold -not inviting. Have the chefs check on this There is not enough offering of water, in mostly all other long haul flights I have been, bottled water is offered several times throughout the flight There is not a final collection of garbage at the end of the flight and we end up with carrying it out or leaving it inside the plane. In mostly all other long haul flights I have been, rubbish is collected at the end of flight Please implement these measures"

Pros: "Smooth boarding process leaving Dulles. I will continue to do my international flying through Dulles airport."
Cons: "Dakar airport and SAA airline is a mess. Way to many steps to board. We have to go through five unnecessary security checkpoints leaving Dakar. I would never fly SAA again."

Cons: "entertainment system was unavailable"

Cons: "We had selected specific seats for flight approximately six months ago. On the day of the flight, when we checked our baggage, we were issued boarding passes with those seat assignments. Then, as we presented our boarding passes at the gate, the agent told us there was a problem with our seats; specifically he said that there was “a broken arm rest” so we had to be re-assigned to different seats. He told us the seats he substituted were the same as we had been assigned -- a window and aisle -- but in a different row. We boarded the plane to find out that the seats he issued to us were in the center of the row, not on the side of the plane as he had said. There did not appear to be a problem with the arm rest for our originally assigned seats after all, since those seats were occupied by two passengers. The long flight was uncomfortable due to this change. For some reason that was not given, we were not asked if we wanted to give up our original seats, but they were given to someone else and we were inconvenienced for their benefit. On the trip back, they tried to change our seat assignments again. But we called them on it."

Pros: "First leg of flight from Johannesburg to Senegal, the crew was good. Second leg from Senegal to Washington, the new crew was horrible. So much unnecessary attitude by multiple attendants."

Pros: "Entertainment."
Cons: "6 hours after departure I told the crew that there was no soap in one of the bathrooms. I told them again after the stop in Dakar. The issue was not resolved. 3/4 of the plane ride one bathroom did not have soap. That is not hygienic. In addition, I was very hungry during the first half of the plane ride. It is almost a 9 hour flight and we were served only 1 meal. That is not sufficient."

Pros: "Comfortable seats, good meals"
Cons: "On both flights, personnel did not pick up trash after serving meals or snacks. Other airlines much better. Last half of flight, unable to watch movies because kept breaking up or shutting down."

Cons: "I was on a 10 hour flight and asked for a ginger ale. The flight attendant was visibly annoyed. On our return flight, the couple behind us experienced the same annoyance and bad service. I guess if you're not first class, they're bothered when you ask for things as simple as a drink... on a 10 hour flight. I even overheard a flight attendant being rude to a customer because she didnt put her luggage in the overhead compartment properly. Im aware that dealing with people can be exhausting, especially if common sense isn't so common, but if you're in the hospitality industry, you have to serve past that. Also, the plane just felt gross. There was food on the floor and it felt like the experience could've been better. More attention paid to detail. If another airline alternative exists, Im definitely trying them before booking with Saa again."

Pros: "Timeliness"

Cons: "."

Pros: "Crew, food and entertainment are great. Crew makes sure they keep passengers hydrated!"
Cons: "Plane was late and threw the overall boarding process off"

Cons: "Flight left an hour late. Cramped seat. Only one drink service on a 4.5-hr flight. Disappointing."

Pros: "I sat in a seat that wasn’t my assigned seat, and no one said anything. It was awesome!"

Cons: "Delayed. 3 hours on tarmac, no AC, then disembarked. Had to rebook another flight. Arrived to Vienna 9 hours late. The whole family lost one day of holidays. Will ask for compensation"

Pros: "I got to my destination safely, luggage came out guickly n intact."
Cons: "I have no complaints. I taught the flight was good."

Pros: "Quick and easy"

Pros: "The boarding and deboarding of the plane were done quickly."
Cons: "The flight was delayed 4 hours and the entertainment selection was subpar."

Pros: "Very happy with my trip"
Cons: "My lineup in USA entry line was ridiculous and I missed my boarding time because it was as hard to get the air Canada attendants attention so I ended up waiting 40 minutes anxious about missing my plane. Their kiosks weren’t working proper hence the longer line."

Pros: "Great cabin crew."
Cons: "Huge delay without explanation."

Pros: "Nothing"
Cons: "7:05am Flight got cancelled and they saw fit to rebook us on a 20:30pm flight.. decided to reroute us to anotjer city in canada and down to a different airport in DC Lost my luggage from time i checked it it at 0500am yo time dflight was cancelled and rebooked at 0700. And to fike claim and travrl without jt. Worst experience ever."

Pros: "Rouge is not air Canada"
Cons: "As someone who flies AC quite abit. Rouge is not AC"

Cons: "Air Canada is always late in my experience. I always end up waiting at the gate for the inbound flight which happens to be late. It is so annoyingly dishonest, considering that the flight is announced as on-time up until minutes before the departure time. When all along they know the incoming flight is late. After we boarded the plane at origin, we spent 15 minutes at the gate and quite a bit on the runway. When nearing the DCA, the plane took a complete detour went near Baltimore and then Annapolis and then flew back to near Gaithersburg as if it was intentionally wasting time on the air. Upon landing in DCA we had to wait 15 minutes on the taxiway waiting for the gate to clear. The (one hour long) flight that was scheduled to land at 10:20pm landed just before midnight. Air Canada is awful. This happens every time I fly with Air Canada and their conduct is just cheap and dishonest."

Pros: "Nice staff on board and in the airport. Left on time."
Cons: "Small plane not alot of storage space. Can carry small bags on board."

Pros: "Flignt from Honolulu to Vancouver delayed. Return flight also delayed."

Pros: "I brace myself every time I fly Air Canada. Things often go wrong or are frustrating in some way. So I prepare myself mentally. Although there was a takeoff delay and the boarding procedure was confusing, this flight went fairly smoothly, compared to other fiascos I have had with Air Canada."
Cons: "Air Canada has an opportunity to be excellent and they keep hanging on to mediocrity. I think it is either a corporate culture that does not see things from the customer perspective, or a morale problem that shows up as ground staff who do not want to be there. Also, Terminal 1 is a hassle. You check in at the kiosk, only to have to line up for 30 min. to drop your bag off. If I could, I would only fly WestJet."

Pros: "Food was terrible"

Pros: "They afford a civil and enhanced trip on an Express flight. Something AA and other airlines consistently fail to do."

Pros: "Boarding was smooth, considering there were just over two hundred passengers to manage. The crew was excellent: responsive, courteous and proactive. Entertainment: Overall plenty of options though some were dated. Food: surprisingly good, and COMPLIMENTARY. Didn't have to pay extra."
Cons: "Coach is CRAMPED. And on a 14-hour flight, that's important.."

Cons: "Flight delays"

Cons: "The post office lost my passport and I was unable to go on this flight. Customer service was unwilling to provide a solution that did not cost thousands of dollars to rebook and see my family for Christmas."

Pros: "The plane was clean and fairly comfortable."
Cons: "Our flight from Toronto to Washington DC was delayed for no apparent reason. We were not told of this delay until 45 minutes after boarding time was supposed to begin. Good communication would have helped with this issue."

Cons: "There was only one snack option and I couldn't eat it because it contained gluten."

Pros: "The privacy of the person was honored"
Cons: "Having to stop. We were not told our luggage would not have to be transported through customs"

Cons: "Flight was delayed. Announcement was made at the last minute. There wasn't enough space for carry-on luggage, mostly because the flight crew let people hog space leaving less for everybody else."

Pros: "Flight attendant did his best to make light of a tough situation."
Cons: "The flight was gradually postponed more and more, with very little communication on the ground. What communication we did get was spotty, and not delivered in a pleasant manner."

Pros: "Easy flight to DC."
Cons: "First time at Pearson Airport needed some help finding my way around the airport"

Pros: "Decent everywhere options, leg room, and seat comfort."
Cons: "Delays with no adequate explanation and very few updates. Boarding process was chaos."

Cons: "Did not make this flight."

Cons: "On the way back from Quebec City to Montreal we were asked to check our carry-ons as luggage, because "there is no room' on the plane. It was an empty flight. ALL overhead compartments were empty. Both flights - Quebec to Montreal and Montreal San Francisco were late. As the result, we have to spend 1.5 hours in the baggage claim area, because "there are no baggage agents in SFO available". THAT WAS THE WHOLE REASON WE ONLY HAD CARRY-ONS! By far, one of the worst flight experience in the last 10 year."

Cons: "I was supposed to be home on a Sunday. That I didn't arrive until the follow Tuesday should tell you something. My adventure included: 2 cancelled flights, one drastically oversold flight, being given a hotel room without a working toilet, hours spent waiting at the airport for information from gate agents who never showed up, and being curtly told that, as a passenger who didn't arrive on a connecting flight, on my second night I would not be given a hotel room, but instead a mat to sleep on in the airport. I did finally get a hotel room—this time with a working toilet"

Pros: "Once I actually got on the rebooked flight, everything went great."
Cons: "I get it, weather happens, but airlines should have figured out by now how to make any issues that come from that as painless as possible. Air Canada did not have it together. There was little communication and coordination. People had to wait multiple times in ungodly long lines while agents spent way too much time with each customer. There was misinformation and lack of information given by agents and at times no one to help at all. When there's weather it should be all hands on deck until the effected customers get to where they need to be. Otherwise it's an aggravating and nearly intolerable experience. Commercial airlines have been around for 60+ years - figure it out already."

Pros: "- At Rome FCO, one of the Air Canada representatives pulled out of the line to get us into the business class check-in line since we had 2 kids - we totally loved this focus on families and respect the attention to detail! - The flight from FCO to YYZ was awesome! great food, great service, constant flow of drinks and the dessert was awesome! my kids are picky eaters and even they enjoyed the food - Movie and entertainment selection was awesome - Lastly, appreciated the prompt service for getting child stroller at the door of the aircraft at all times (from FCO-YYZ-PDX)"
Cons: "- The new designed aircraft are meant to pack more passengers which means the aisle for rolling the trolley is very narrow - poor flight attendants were having a challenge and bumping trolley into seats (not their fault at all) - given likelihood of injuries and lawsuits, I highly recommend AIR CANADA management to do something about this narrow aisle before it is too late (i.e. major lawsuit filed by future passenger on account of injury sustained because of getting hurt by food trolley)"

Pros: "The pilots were EXTREMELY polite, informing us through the intercom why everything is delayed. SUPER flight through the rain!!! FANTASTIC PILOTS!"
Cons: "We were Stuck INSIDE the plane for an hour. If there is a delay either offer a refreshments or let us go back inside the air port and get a refreshments. The crew were unprofessional, i travel enough and this crew was the worst I have seen. On top they offered No hot beverages. Upon my request of a simple cup Of coffee the flight attendant said, NO, ask if I wanted a coke. It is great that he is giving me an alternative but he can simply appogize that he has not made any coffee and be sincere about it. TERRIBLE service all together. We all in the plane have appointments that now we are late to, crew showed no concern."

Cons: "Delayed flight from Toronto to washington"

Pros: "The fact that I could charge my i phone..."
Cons: "The lax attitude to service and customer satisfaction there was a problem with the entertainment system, took over an hour to get attention... But no positive resolution..."

Cons: "The flight from Toronto to Washington DC was delayed for more than 3 hours and there was not even a drink offered for the inconvenience."

Pros: "Quick boarding. Great with children."
Cons: "Multiple confusing security processes at airport. Huge lines. Flight delayed twice."

Pros: "The crew and their sincere attitude to be of help. Wonderful team of professionals."
Cons: "One hour delay, which was very tiring for someone who already had gone through the 9 hour flight torture from Athens. The Global Entry for US bound passengers procedure is very confusing. Maybe it would help if the steps were communicated on the US bound passengers before disembarking. First the passport process (easy) then there is this confusing process where we need to see our names in green on the screen, with some staff telling us to move on while others insist that we need to stay back and wait for our names to go green on screens that keep changing. Good idea and intentions to help clear bags, and can be improved. Overall the Montreal to DC flight (with the exception of the awful Montreal airport and the long delay) was excellent."

Cons: "Again, more delays."

Pros: "staff was polite"
Cons: "I think a "red-eye" should automatically include at least a pillow (whether or not you were in first class) and an attempt to keep the lights off in the cabin. Our carry-on luggage had to be far behind us and on the other side of the plane. If you would board the rear first and have each passenger keep their carry on above their own seat this would eliminate this problem and the congestion in the aisles which occurs because of it."

Cons: "I arrived at the airport and attempted to check in at 11:17, 58 minutes before my flight was schedule to depart, having just rushed to the airport from my father's bedside in the hospital. I purchased a ticket on this flight because I absolutely needed to be back in New York City by 2:30 pm today - otherwise, I wouldn't have left. When I attempted to use the kiosk to check in, my booking reference number couldn't be found, despite repeated attempts. When I approached a customer service agent to check in manually, I was simply told that I could not - I was not offered any reason other than that I was "too late" and not offered any alternative. I asked to speak with a supervisor who attempted to clear me for check in seeing as I had no bags to check and have a Global Entry card, but was told by the agent that I spoke with that the flight was over booked and so there were now no longer any seats available. I asked to speak with the supervisor in person, and was told she was on her way, but 15 minutes later she was nowhere to be seen and time was ticking. While the first agent was completely unhelpful, and never offered to rebook me on another flight, another agent helped me by giving me a boarding pass for the next flight and told me she was putting me on standby for the flight I originally purchased the ticket for. I got to the gate in plenty of time to board my original flight, but was told that I wasn't on the standby list and there were simply no seats left on the flight - even though I purchased one which should have been held for me until 10 minutes before departure as is the policy for every other airline as far as I am aware. I am beyond frustrated that due to Air Canada's overbooking the airline used the excuse that I arrived 58 minutes before my flight to give the ticket I purchased away to someone else, with no consideration for me as a customer. The extremely poor customer service I received only added insult to injury. I am completely stumped as to how Air Canada could possibly be the only airline in North America with a 4 star rating when I have consistently experienced overbooking, flight cancellations, and abysmal customer service, including 30 minute wait times to speak to an agent, an inability to check in online for international travel, topped off by poor in flight service, when traveling Air Canada. I have never before complained but am doing so in this case because today's experience truly put me over the top when the airline's blatant disregard for my circumstances and needs as a customer and overbooking practices went beyond causing annoyance and inconvenience. I am therefore requesting a full refund of the ticket I purchased only to be bumped off the flight I paid for."

Cons: "map was broken halfway into flight"

Pros: "The sits were comfortable. More space between sits."

Pros: "Terrible, only one spot open, long lines. We missed boarding and were forced to wait 4 hours after already 10 hours travel. No help and no mercy at the custom area."
Cons: "Use all airport customs agent's desks after a large plane arrivals."

Pros: "Crew was pleasant and efficient. The entertainment consoles were nice, having games and movies and flight tracking."
Cons: "Not notified about long flight delay until 5 mins before scheduled boarding. Happened once with my flight and twice with my daughter's."

Pros: "Same as first flight."

Pros: "It was a short flight so even if it was bad I wouldn't have minded that much but the plane was clean and smelled nice. Flight was very uneventful which is good."
Cons: "I have no complaints."

Cons: "Flight was canceled and next day flight was delayed for 3 and half hours."

Pros: "The checked baggage came through all the way from CTS-HND-YYZ-DCA. It was great I didn't have to pick them up even once. Thanks."
Cons: "The boarding gate at YYZ was changed without announcement. No free movie or audio. Snack was sort of sad."

Pros: "The televisions in the seats with the movies were the only thing that helped make this ride bearable."
Cons: "I know this is just a part of life, but children on the plane screamed the entire flight. Every seat was filled. We were delayed before take off and had to sit on the plane packed in there like sardines. The attendants were rude and overworked. The plane was older and less comfortable than my flight to Europe."

Pros: "Everything was as expected"

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Tue
2 stops
Air Canada
28h 58m
FIH - DCA
5/1
Sat
2 stops
Air Canada
42h 25m
DCA - FIH
12/13
Sun
1 stop
United Airlines
22h 10m
FIH - IAD
1/20
Wed
1 stop
United Airlines
23h 15m
IAD - FIH
12/10
Thu
2 stops
United Airlines
24h 25m
FIH - IAD
1/20
Wed
2 stops
United Airlines
30h 45m
IAD - FIH
4/27
Tue
3 stops
Delta
23h 42m
FIH - DCA
5/1
Sat
3 stops
Delta
22h 15m
DCA - FIH
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1/20
Wed
2 stops
Multiple Airlines
32h 55m
FIH - IAD
1/20
Wed
2 stops
Multiple Airlines
32h 55m
FIH - IAD
1/20
Wed
1 stop
Brussels Airlines
22h 10m
FIH - IAD
1/20
Wed
1 stop
Brussels Airlines
22h 10m
FIH - IAD
1/19
Tue
2 stops
South African
35h 30m
FIH - IAD
1/19
Tue
3 stops
Multiple Airlines
37h 45m
FIH - IAD
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