Air France (AF)
| IATA Code | AF |
|---|---|
| Routes | 467 |
| Top Route | Toulouse Blagnac to Paris Orly |
| Airports Served | 169 |
| Top Airport | Paris Charles de Gaulle |
Pros: The food selection and drinks, given our coach class, were excellent. Nice attention to the passengers.
Pros: The crew was wonderful. We were in business class which was modest but comfortable.
Cons: Ground crew in Paris failed to put our luggage on plane to Amsterdam. Also, plane was delayed about 40 minutes because of Amsterdam air traffic. Captain was very apologetic to the passengers.
Cons: Train your ground crew. Our luggage was not placed on our flight from Paris to Amsterdam and were sent to Amsterdam on separate planes. My husband’s medication was in his bag. This was a great inconvenience for us. Never again on Air Canada. I suggest you explore the baggage process used by Delta.
Cons: Crew forced me to change my upgraded comfort seat to accommodate a 12 year old who they knew was going to be airsick. So I spent the first half of the flight next to a vomiting girl. Only after I asked to file a complaint, they allowed me one of two empty seats in premium. Terrible customer service.
Pros: On time, no hassle.
Pros: The crew ask some of us to help seating a family group together. No objection. Then they went out of their way to make the trip more enjoyable for us... even offering a drink of Champagne wine (the true one, not some substitute)...
Departed almost on time, arrived a few minutes early...
Pros: Food and wine. Entertainment.
Cons: Sat closer to water closet. Maybe more air freshener in there.
Pros: Crew was very friendly. Food was excellent
Pros: The flight departed on time and arrived early. The crew were all courteous and kind even to the man who was sitting next to me who seemed quite demanding.
Cons: I am small but the seats seemed a bit too tight. The plane itself seemed a bit outdated.
Pros: Average crew. Average seat.
Cons: They could have controlled screening babies better. They just let them scream.....
Pros: Yes
Cons: Everything very good
Pros: Multiple crew members paid constant helpful attention to my mother (88yrs of age) during boarding, deboarding and throughout the entire flight. Thank you!
Pros: Entire trip was easy and comfortable.
Pros: Food and drinks very good
Cons: In economy class the movies unable to listen to with ear buds. Bring my own next time.
Pros: In flight entertainment was great
Cons: seats very uncomfortable, boarding was a mess in Paris, priority luggage was annoying and made us miss our connection flight (as well as numerous delays)
Pros: Red wine was excellent
Cons: Bright lights on throughout flight, would have been nice to dim lights for late night flight so passengers could rest
Cons: Excelente aerolínea
Pros: The crew was excellent.
Cons: The snacks that were handed out prior to landing were not very good and it looked as though a lot of people in our section felt the same way. Also, there were a lot of empty seats in the comfort and premium sections, but non of our gold medallions were offered an upgrade.
Pros: Tight seat, was moved out of exit row because of my age
Cons: Could have stayed in exit row.
Plan arrived in Moscow late so flight was over one hour late
Pros: Amazing crews!
Cons: N/A
Cons: Surprised one flight that from what it looked to be, once flight took off a older couple came out of the cockpit are and took a seat in business class. I thought I had seen someone in civilian clothes setting in a area right behind the pilots chair. They did return to cockpit area near end of flight
Pros: I really liked my seat, but it was one of the only ones that didn't have a USB port.
Cons: See above. Overall, very nice experience.
Pros: Everything was great
Cons: N/A
Pros: Friendly attendants, entertainment variety
Cons: Comfort, food could have been better.
Cons: Placed in last row w/ non-reclining seats, even though bought tix 7 months early. We travel w/ only carry-on bags. AF allows 35 kg each but only 12 kg in cabin. I asked, online, twice, if we could have a couple of extra kg for hand pieces. Rec’d only auto. luggage policy. Forced to check both bags.
Cons: Too much time spent at boarding.
On luggage missing.
Pros: Crew was amazing. Service and food was good.
Cons: Random TSA check was not needed at the end when boarding.
Pros: Left on time. No turbulence.
Pros: Food
Cons: Entertainment
Pros: The cue lines per zone are a brilliant idea!
Cons: An explanation to passengers as to why there was a backup between the gate and the plane.
Pros: The cue lines per zone are a brilliant idea!
Pros: The cue lines per zone are the most brilliant idea!
Cons: After boarding began there was a backup after the gate en route to the plane. No explanation. The plane left an hour later than scheduled but seemed to arrive close to scheduled time.
Pros: The crew was pleasant and boarding efficient
I lucked out with first class
Cons: More water provided during the flight. Also, the second meal was not very good.
Pros: The new movies selection, food was very good, staff more friendly than previous flights
Cons: Boarding always a problem on MEA we have to wait too long in the queue
Cons: Baggage check in was stressful
Cons: Lost my luggage.
Pros: Crew was awesome!!
Cons: I paid extra for the seat, but there was a metal box under the seat in front of me that curtailed my ability to stow my carry bag, and my leg room. I am very diappointed that I paid above the normal seat charge as if there was a premium to this seat, but in reality it was a sb par seat.
Cons: The flight delayed for 2xhours from Paris to Cincinnati
Cons: If you have to change planes and Paris is your middle person. Leave at least 2-3 in between the two flights otherwise you might not make it.
Cons: boarding wasn't good.
Cons: Not to be late ,and not to loose my luggege
Pros: Flight was in time
Pros: The crew
Cons: Seats! They were too small!
Pros: great food, entertainment and seat comfort
Cons: nothing
Pros: crew was wonderful, great food, quick boarding
Cons: cant think of anything
Cons: Poor service. Terrible food. Aging aircraft. Terrible in-flight entertainment system. Really not good AirFrance.
Pros: The crew was friendly!
Cons: Once again no vegetarian options.
Pros: The crew was friendly and always came around with water.
Cons: The “vegetarian” option was tuna which isn’t vegetarian and there was no vegetarian snack. With the hundreds of dietary and religious food restrictions you would think having a vegetarian option would be much more attainable..
They also didn’t make an announcement about our flight being late.
Cons: The food was mediocre. Flying La Compagnie in the past was a much better food experience.
Pros: Good food and crew
Cons: Plane was old and seats were super tiny. Even an average guy would be uncomfortable in it.
Can’t sit in one spot for longer than 15 min without getting sore.
Pros: Crew and food were great.
Cons: Old plane. Seats were super tiny and uncomfortable. Couldn’t sit in the same spot for longer than 15 min without getting sore.
Pros: The gate reps from CDG to MSP were professionals. The cabin crew on the Delta flight were exceptional! This was not my experience in Copenhagen with the Air France staff, they seemed to be self centered and rude.
Cons: Delta please make excellence a priority in all areas of customer service. Set high standards for staff so customers know that you appreciate them and are ready for business. The world is at the customer's fingertips, let their first choice be Delta. When their are bad days, customers will understand
Pros: The crew was efficient and friendly. The plane took off on time and landed on time.
Cons: Boarding was slow and tedious. People still crowd around the boarding area despite there being row for the zones. Why they don't board from back to front is beyond me. The food was mediocre at best.
Pros: Very nice crew. Nice meal service and drink service throughout. Great choice of entertainment.
Pros: The crew was amazingly helpful. My son was having some anxiety and they went out their way to make him comfortable. They were the best!
Cons: More chose in meals. I flew to and from within a week. All I had were chicken, chicken and chicken for snack too.
Pros: Plane was new, and seatback screen responsive and functional.
Cons: Economy seats not very comfortable, very tightly packed together
Cons: Boarding at CDG was awfully slow
Pros: The food selection and drinks, given our coach class, were excellent. Nice attention to the passengers.
Pros: The crew ask some of us to help seating a family group together. No objection. Then they went out of their way to make the trip more enjoyable for us... even offering a drink of Champagne wine (the true one, not some substitute)...
Departed almost on time, arrived a few minutes early...
Pros: Food and wine. Entertainment.
Cons: Sat closer to water closet. Maybe more air freshener in there.
Pros: Crew was very friendly. Food was excellent
Pros: The flight departed on time and arrived early. The crew were all courteous and kind even to the man who was sitting next to me who seemed quite demanding.
Cons: I am small but the seats seemed a bit too tight. The plane itself seemed a bit outdated.
Pros: Yes
Cons: Everything very good
Pros: Multiple crew members paid constant helpful attention to my mother (88yrs of age) during boarding, deboarding and throughout the entire flight. Thank you!
Pros: Entire trip was easy and comfortable.
Cons: Excelente aerolínea
Pros: The crew was excellent.
Cons: The snacks that were handed out prior to landing were not very good and it looked as though a lot of people in our section felt the same way. Also, there were a lot of empty seats in the comfort and premium sections, but non of our gold medallions were offered an upgrade.
Pros: Amazing crews!
Cons: N/A
Pros: Everything was great
Cons: N/A
Pros: Friendly attendants, entertainment variety
Cons: Comfort, food could have been better.
Pros: Crew was amazing. Service and food was good.
Cons: Random TSA check was not needed at the end when boarding.
Pros: Left on time. No turbulence.
Pros: Food
Cons: Entertainment
Pros: The cue lines per zone are a brilliant idea!
Cons: An explanation to passengers as to why there was a backup between the gate and the plane.
Pros: The cue lines per zone are a brilliant idea!
Pros: The cue lines per zone are the most brilliant idea!
Cons: After boarding began there was a backup after the gate en route to the plane. No explanation. The plane left an hour later than scheduled but seemed to arrive close to scheduled time.
Cons: More water provided during the flight. Also, the second meal was not very good.
Cons: boarding wasn't good.
Pros: great food, entertainment and seat comfort
Cons: nothing
Pros: crew was wonderful, great food, quick boarding
Cons: cant think of anything
Cons: The food was mediocre. Flying La Compagnie in the past was a much better food experience.
Pros: Very nice crew. Nice meal service and drink service throughout. Great choice of entertainment.
Pros: The crew was amazingly helpful. My son was having some anxiety and they went out their way to make him comfortable. They were the best!
Cons: Boarding at CDG was awfully slow
Pros: The crew was wonderful. We were in business class which was modest but comfortable.
Cons: Ground crew in Paris failed to put our luggage on plane to Amsterdam. Also, plane was delayed about 40 minutes because of Amsterdam air traffic. Captain was very apologetic to the passengers.
Cons: Train your ground crew. Our luggage was not placed on our flight from Paris to Amsterdam and were sent to Amsterdam on separate planes. My husband’s medication was in his bag. This was a great inconvenience for us. Never again on Air Canada. I suggest you explore the baggage process used by Delta.
Pros: On time, no hassle.
Pros: Average crew. Average seat.
Cons: They could have controlled screening babies better. They just let them scream.....
Pros: Food and drinks very good
Cons: In economy class the movies unable to listen to with ear buds. Bring my own next time.
Pros: Red wine was excellent
Cons: Bright lights on throughout flight, would have been nice to dim lights for late night flight so passengers could rest
Pros: Tight seat, was moved out of exit row because of my age
Cons: Could have stayed in exit row.
Plan arrived in Moscow late so flight was over one hour late
Cons: Surprised one flight that from what it looked to be, once flight took off a older couple came out of the cockpit are and took a seat in business class. I thought I had seen someone in civilian clothes setting in a area right behind the pilots chair. They did return to cockpit area near end of flight
Pros: I really liked my seat, but it was one of the only ones that didn't have a USB port.
Cons: See above. Overall, very nice experience.
Pros: The crew was pleasant and boarding efficient
I lucked out with first class
Pros: The new movies selection, food was very good, staff more friendly than previous flights
Cons: Boarding always a problem on MEA we have to wait too long in the queue
Pros: Crew was awesome!!
Cons: I paid extra for the seat, but there was a metal box under the seat in front of me that curtailed my ability to stow my carry bag, and my leg room. I am very diappointed that I paid above the normal seat charge as if there was a premium to this seat, but in reality it was a sb par seat.
Cons: The flight delayed for 2xhours from Paris to Cincinnati
Cons: If you have to change planes and Paris is your middle person. Leave at least 2-3 in between the two flights otherwise you might not make it.
Pros: The crew was friendly!
Cons: Once again no vegetarian options.
Pros: The crew was friendly and always came around with water.
Cons: The “vegetarian” option was tuna which isn’t vegetarian and there was no vegetarian snack. With the hundreds of dietary and religious food restrictions you would think having a vegetarian option would be much more attainable..
They also didn’t make an announcement about our flight being late.
Pros: Good food and crew
Cons: Plane was old and seats were super tiny. Even an average guy would be uncomfortable in it.
Can’t sit in one spot for longer than 15 min without getting sore.
Pros: Crew and food were great.
Cons: Old plane. Seats were super tiny and uncomfortable. Couldn’t sit in the same spot for longer than 15 min without getting sore.
Pros: The gate reps from CDG to MSP were professionals. The cabin crew on the Delta flight were exceptional! This was not my experience in Copenhagen with the Air France staff, they seemed to be self centered and rude.
Cons: Delta please make excellence a priority in all areas of customer service. Set high standards for staff so customers know that you appreciate them and are ready for business. The world is at the customer's fingertips, let their first choice be Delta. When their are bad days, customers will understand
Pros: The crew was efficient and friendly. The plane took off on time and landed on time.
Cons: Boarding was slow and tedious. People still crowd around the boarding area despite there being row for the zones. Why they don't board from back to front is beyond me. The food was mediocre at best.
Cons: More chose in meals. I flew to and from within a week. All I had were chicken, chicken and chicken for snack too.
Pros: Plane was new, and seatback screen responsive and functional.
Cons: Economy seats not very comfortable, very tightly packed together
Cons: Crew forced me to change my upgraded comfort seat to accommodate a 12 year old who they knew was going to be airsick. So I spent the first half of the flight next to a vomiting girl. Only after I asked to file a complaint, they allowed me one of two empty seats in premium. Terrible customer service.
Pros: In flight entertainment was great
Cons: seats very uncomfortable, boarding was a mess in Paris, priority luggage was annoying and made us miss our connection flight (as well as numerous delays)
Cons: Placed in last row w/ non-reclining seats, even though bought tix 7 months early. We travel w/ only carry-on bags. AF allows 35 kg each but only 12 kg in cabin. I asked, online, twice, if we could have a couple of extra kg for hand pieces. Rec’d only auto. luggage policy. Forced to check both bags.
Cons: Too much time spent at boarding.
On luggage missing.
Cons: Baggage check in was stressful
Cons: Lost my luggage.
Cons: Not to be late ,and not to loose my luggege
Pros: Flight was in time
Pros: The crew
Cons: Seats! They were too small!
Cons: Poor service. Terrible food. Aging aircraft. Terrible in-flight entertainment system. Really not good AirFrance.
