Pros: flight attendant was professional
Cons: he flight was delayed for over 3 hours
On top of the delay we were on the runway for over 2 hours
Our luggage was not delivered after 2 entire days.
After receiving our first two bags, the third bag is not not delivered (3 days without our clothes. This is the bag we paid an additional 100.00 for.
On the trip over, the entire row of seats did not have the monitors working and the light could not be turned off (bright error screen on the entire 7 hour flight.
After being stuck in New York (reasons beyond Delta's control so we are understanding of that) however the Delta airport crew (3 different sources, continued to give us the wrong information resulting in us staying in the airport an additional 2 hours after everyone else had left. Finally went to a 4th person who was able to resolve the issue within 5 minutes.
This was the worst flight experience in my entire 50 years on earth. The level of incompetence with some of the Delta airport staff is beyond excusable. Even after our issue was resolved, the worse two of the lot were still giving out wrong information to passengers telling them there were no hotels in ALL OF NEW YORK and they would have to stay in the airport.